ibis Pontianak City Center Hotel 3 stars

Customer review rating 4.4/5 563 reviews
ibis Pontianak City Center
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Hotel extras

  • Located in the heart of city of Pontianak

  • ibis Pontianak offers a new standard in service, style and comfort.

  • Near the biggest shopping mall in town, corporate and government offices and residence.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • SUPADIO AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Massage
  • Babysitting on request
Business services
  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Pontianak City Center

Jl Jendral Ahmad Yani No 81
West Kalimantan
78124
pontianak
indonesia

Tel: +625618107888

Fax: (+62)56/581155

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SUPADIO AIRPORT At 16.4km / 10.19 miles

  • By plane

    SUPADIO AIRPORT At 16.4km / 10.19 miles - Shuttle paying

GPS :-0.063077, 109.355792

Our accommodations

ibis Pontianak offers 182 stylish and modern rooms with views of the city. Each room is equipped with the sweet bed concept, high speed WIFI connection, 32" LED TV, coffee and tea making facilities, safe deposit box and bathroom with shower.

Standard room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard room with 2 single beds

  • Max. number of persons: ‌2
  • Area: From 18
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: International

Located at level 2, the cosy restaurant offers a variety of local, oriental and western menus.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

IBIS KITCHEN BAR

Photo non contractuelle / Strictly non binding

Our enjoyable lounge serves special local beverages, wine and finger food.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 443 m²

  • Maximum capacity: 540 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
ibis Pontianak City Center

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

563 reviews

Ok but not spectacular

Customer review rating 4.4/5

Sthefanny Solo - 05/06/2019 AccorHotels certified review

Check in experience could be better, the receptionist couldn't find my booking (i book thru Agoda 2 weeks before my arrival) and this confusion made the check in procedure a bit long. Location of the hotel is great, near mall and everything is in short distance. Room is clean and neat, however there was constant noise (room 1002) which I didnt know the source of but it's quite disturbing (sounds like something wrong with the exhaust/sounds like washing machine sound but i'm not sure what it is). Housekeeping works quite slow (I was out until noon and the room was not cleaned, I wend out about an hour between 1 to 2pm and the housekeeping still not clean my room so when I was back to take a nap, amenities in the room is not refilled (it's ok, but just make me wonder how long does it take to clean 1 room?) since I saw the housekeeping start cleaning from around 9ish). So overall was good, but could be better.

Dear Mrs NATAHALIA S., Warmest greeting from Ibis Pontianak City Center, Thank you very much for taking some of your precious time to complete your review of our hotel. It is a real pleasure to have welcome you back. I have taken notes of the displeasing experiences you have encountered during your last visit. I have immediately addressed the element of your experience with the concerned Department Heads for immediate improvements. I sincerely apologize for the shortfalls you have encountered, and please rest assured that we have taken the necessary steps to increase our service values. At Ibis Pontianak City Center, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. Thank you once again for your review and I hope this would not prevent us to welcoming you back at our hotel on your next visit to Pontianak. With best regards, Samian Rais Operational Manager

Awesome

Customer review rating 4.4/5

Khelvin C. Families - 04/06/2019 AccorHotels certified review

the staff helpfully,room very clean,and breakfast ok overall good

Dear Mr KHELVIN C., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Asst. Front Office Manager

Great

Customer review rating 4.4/5

Namytha Couples - 03/06/2019 AccorHotels certified review

Everything was good.

Dear Mrs NAMITA C., Warmest greeting from Ibis Pontianak City Center, First of all, we would like to thank you very much for staying with us on your visit to Pontianak. Thank you for sharing your nice review about your recent stay at our beloved property, Ibis Pontianak City Center. It such a good thing to get nice feedback from you. We hope you really enjoyed your stay with us. We will always keep our commitment to satisfy every guest by improving our service and facilities. We are always waiting other chances to serve you much better on your next stay at Ibis Pontianak City Center. Our team will always be ready to give you more enjoyable stay. Thank you and Have a good day! Best Regards, Adelina Asst. Front Office Manager

Very good services

Customer review rating 4.4/5

Gifari A. Business - 03/06/2019 AccorHotels certified review

I really enjoyed my stay there, I would like to recommend for staying there. One more thing to notice is the staff will be better if they're all give us at least smile and more care to the guests, like opening the door or just somehow saying "good morning". Overall the service is good yet exactly excellent. thank you~

Dear PRAMONO I., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Asst Front Office Manager

Excellent Service of the IBIS Pontianak

Customer review rating 4.4/5

A. H. Families - 01/06/2019 AccorHotels certified review

Good service, new building, kind staff, fast response, easy access, clean room, berry affordable. So nicee... very recommended for 3 stars hotels In Pontianak . Close to museum, close to mall, close to the university, close to governor, close to schools, and so many else city facility.

Dear Mr H. A., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Asst. Front Office Manager

Great

Customer review rating 4.4/5

Hadi J. Solo - 31/05/2019 AccorHotels certified review

I like Ibis Hotel at Pontianak since it has strategic location. Hotel is neat and clean with many services available at hotel. Staffs are kind and helpful as well. Unfortunately I have no idea if this hotel have swimming pool or fitness center. No sign about it.

Dear Mr Hadi S., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your information our hotel didn't provided for Swimming pool and fitness center. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Asst. Front Office Manager

good & nice service

Customer review rating 4.4/5

Dedhy S. Friends - 27/05/2019 AccorHotels certified review

The Ibis hotel pontinak is quite good in services and the building is still new, quite comfortable to stay for a long time because price is also affordable

Dear Mr S. D., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Asst. Front Office Manager

Good Service

Customer review rating 4.4/5

Eriyanto E. Business - 22/05/2019 AccorHotels certified review

Everything is good except toilet. I felt very strange with "Portable toilet". Thank you.

Dear Mr ERIYANTO N., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Asst. Front Office Manager

Clean room and superb wifi connection

Customer review rating 4.4/5

Anna Friends - 21/05/2019 AccorHotels certified review

The environment is amazing, with majestic view from the top floor room.

Dear Mrs NOORLY J., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Asst. Front Office Manager

very eficient room

Customer review rating 4.4/5

Irman Business - 20/05/2019 AccorHotels certified review

my regular business trip is about a week for each month, but i never use such a very small room like ibis pontianak, but everything is there.

Dear Mr SUOYONO I., Warmest greeting from Ibis Pontianak City Center, We thank you for taking your time to post this review regarding your current stay at Ibis Pontianak City Center. We appreciate your review, even there were some points you did not enjoy. We have shared to our team and take notes your comments. We will find the way to improve and make it better. We are always waiting your upcoming visit to our hotel. Please do not hesitate to contact us by email to fo… Thank you & Have a wonderful day. Kindest Regards, Adelina Asst. Front Office Manager

Important to have more female staff. Eg Front desk & Operator

Customer review rating 4.4/5

S. Couples - 20/05/2019 AccorHotels certified review

My wife and I enjoyed our stay there. The hotel room is sophisticated and chic. The room rate is ok. Very convenient

Dear Mr S. SHAN, We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Asst. Front Office Manager

Nice hotel. Super friendly stuff

Customer review rating 4.4/5

Ria R. Solo - 18/05/2019 AccorHotels certified review

I love staying at ibis hotel.

Dear Ms RIA T., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Asst. Front Office Manager

Nice design hotel

Customer review rating 4.4/5

Anonymous Business - 18/05/2019 AccorHotels certified review

Room really nice but breakfast need more improvement in everything (asking for egg need 30mins even restaurant only few people, no sweet soya etc).....

Dear Mr TAN ADI W., Warmest greeting from Ibis Pontianak City Center, Thank you very much for taking some of your precious time to complete your review of our hotel on Voice of Guest. It is a real pleasure to have welcome you back. I have taken notes of the displeasing experiences you have encountered during your last visit. I have immediately addressed the element of your experience with the concerned Department Heads for immediate improvements. I sincerely apologize for the shortfalls you have encountered, and please rest assured that we have taken the necessary steps to increase our service values. At Ibis Pontianak City Center, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. Thank you once again for your review and I hope this would not prevent us to welcoming you back at our hotel on your next visit to Pontianak. With best regards, Adelina Asst. Front Office Manager

Good

Customer review rating 4.4/5

M. Business - 15/05/2019 AccorHotels certified review

I love my room, yet I did not really enjoy my breakfast time, cause I found limited food provided in the morning and few/almost no staffs around in the restaurant. I know that my stay was during fasting month, but it doesn't mean that your service to other customers that don't do fasting was treated differently.

Dear Mrs M. MATHILDE, Warmest greeting from Ibis Pontianak City Center, Thank you very much for taking some of your precious time to complete your review of our hotel on Voice of Guest. It is a real pleasure to have welcome you back. I have taken notes of the displeasing experiences you have encountered during your last visit. I have immediately addressed the element of your experience with the concerned Department Heads for immediate improvements. I sincerely apologize for the shortfalls you have encountered, and please rest assured that we have taken the necessary steps to increase our service values. At Ibis Pontianak City Center, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. Thank you once again for your review and I hope this would not prevent us to welcoming you back at our hotel on your next visit to Pontianak. With best regards, Adelina Asst. Front Office Manager

Great accommodation to stay in Pontianak

Customer review rating 4.4/5

Matthias Couples - 08/05/2019 AccorHotels certified review

Awesome experience with the hotel. Great hotel with lovely receptionist and room service. But the valet service are unreliable. We need to wait about 15 minutes to get our car.

Dear Mr , MATTHIAS M., Warmest greeting from Ibis Pontianak City Center, First of all, we would like to thank you very much for staying with us on your visit to Pontianak. Thank you for sharing your nice review about your recent stay at our beloved property, Ibis Pontianak City Center. It such a good thing to get nice feedback from you. We hope you really enjoyed your stay with us. We will always keep our commitment to satisfy every guest by improving our service and facilities. We are always waiting other chances to serve you much better on your next stay at Ibis Pontianak City Center. Our team will always be ready to give you more enjoyable stay. Thank you and Have a good day! Best Regards, Sincerely, Adelina Asst. Front Office Manager

satisfied

Customer review rating 4.4/5

Anonymous Business - 06/05/2019 AccorHotels certified review

modern, clean and neat hotel.

Dear KALBAR D., Warmest greeting from Ibis Pontianak City Center, First of all, we would like to thank you very much for staying with us on your visit to Pontianak. Thank you for sharing your nice review about your recent stay at our beloved property, Ibis Pontianak City Center. It such a good thing to get nice feedback from you. We hope you really enjoyed your stay with us. We will always keep our commitment to satisfy every guest by improving our service and facilities. We are always waiting other chances to serve you much better on your next stay at Ibis Pontianak City Center. Our team will always be ready to give you more enjoyable stay. Thank you and Have a good day! Best Regards, Adelina Asst. Front Office Manager

GOOD

Customer review rating 4.4/5

Mohammad Z. Business - 04/05/2019 AccorHotels certified review

NICE & EASY

Dear Mr MOHAMMAD Z. S., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Asst. Front Office Manager

I'm very satisfied

Customer review rating 4.4/5

R. Business - 02/05/2019 AccorHotels certified review

the room was very clean, when I'm back to my room after a whole day doing my office duty....everything was back clean and neat again the poin was my bathroom and my bad..so I'm so satisfied and if i back to Pontianak again I will stay in here again. Thank you

Dear Mrs VIRGO RINI R., Warmest greeting from Ibis Pontianak City Center, I was extremely happy to read that your stay was so enjoyable with us that it prompted you to write this very kind and praising review on Google. I was delighted to note that you liked the services provided by our staff. It is certainly a great reward to read such praising feedback from a valued guest, and we look forward to the opportunity of welcoming you again in the near future. Sincerely, Adelina Asst. Front Office Manager

good

Customer review rating 4.4/5

Anonymous Business - 29/04/2019 AccorHotels certified review

menarik

Dear Mr wahyudi, We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Asst. Front Office Manager

Great, value for money

Customer review rating 4.4/5

Rizki Couples - 28/04/2019 AccorHotels certified review

I have good experience during my stay, the only dissatifaction is the bathroom, too small.

Dear Mr MOHAMAD RIZKI M., We very much appreciate your comments regarding your stay at the ibis Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adelina Asst. Front Office Manager
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