Hotel - Mercure London Heathrow
section.presentation.hotel.accorhotels
Mercure Hotel

Mercure London Heathrow

Shepiston Lane  Hayes  Middlesex 
UB3 1LP  LONDON
UNITED KINGDOM

776 reviews
TripAdvisor Rating Based on 776 reviews
See rates
Best price guarantee
From
From 49.00 GBP Non member rate
From 46.55 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Children's Club for 4 to 6 years
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Children's Club for 4 to 6 years
  • 100% non-smoking hotel
  • Air Conditioning
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • Currency exchange
  • Porter

Leisure and activities

  • Children's Club for 4 to 6 years

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:01 - 23:59
    • Opening hours : Week-end 00:01 - 23:59

Business services

  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The newly refurbished 184 bedrooms have been designed with a contemporary look and feel yet comfortable and inviting for both business and leisure guests. Choose from standard, superior and privilege rooms, interconnecting and family rooms.are non-smoking and feature flat-screen TV with satellite channels, ensuite Grohe bath/ rain shower, mini fridge, laptop safe, hairdryer, air conditioning, heating, complimentary toiletries and tea and coffee making facilities.

  • 184 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Rain shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating Based on 2,212 reviews

Our guest reviews for Mercure London Heathrow

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 776 reviews
AccorHotels certified review
Philip W. Families - 15/07/2017
« Reasonable »

Good staff ,public areas good . Rooms a little small, bathrooms could do with a make over and paint work generally in need of some work.

AccorHotels certified review
Anonymous Business - 14/07/2017
« OK,  »

1100 pm check in to an airport hotel and told no food was available - though when I pushed food was provided.

AccorHotels certified review
Susan S. Solo - 14/07/2017

Hotel staff very ftiendly, room nice & clean but too small. It was ok for one night would not want to any longer that at any given time.

AccorHotels certified review
Brian J. Couples - 13/07/2017
« Accomodation was fine - dealing with my final account was totally unsatisfactory »

I was multiply charged for the room, one payment was finally reversed however although the account has been paid my credit card account still (one month later) shows a pending transaction

AccorHotels certified review
Blake Couples - 12/07/2017

It was our 1 year anniversary and we asked for a big room but instead got given the smallest room then ungraded to a little bit bigger then moved rooms again to the same size room.

AccorHotels certified review
Anonymous Couples - 11/07/2017
« Satisfactory Stay »

Room was way too hot - couldn't work the air conditioning!

AccorHotels certified review
Andrea N. Couples - 11/07/2017
« I wasnt even there! »

I've booked the wrong Hotel by mistake and tried to cancel in less than 24 hours after booking. I've also send an email to cancel and make the Hotel aware of the 14 days cooling off period. NO, they didn't accept, never got an email to acknowledge my cancellation. The only email I received was two weeks ago telling me they take the money from my account. What a customer service is that. Will not stay at a Mecure Hotel out of principle.

AccorHotels certified review
Gj Couples - 11/07/2017
« Good hotel competitive rates »

This hotel would probably be seen as in the middle of no where but in actual fact its a 20 minute walk to the underground to Paddington/Heathrow and a 20 quid ride in a taxi from Heathrow and a 5 quid ride in the hotel shuttle bus. Rooms are small but then it only an overnight stay to get flights from Heathrow. Clean tidy and a great staff. In fact the night manager went out of his way to get us a cup of coffee and make sure we were on the right bus to Heathrow. That was greatly appreciated and a well done Hotel is reccomended

AccorHotels certified review
Anna Families - 11/07/2017
« London 2017  »

All the staff were friendly, helpful and always smiling. They were very helpful when it came to checking us in as we arrived early in the morning. I wasn't too impressed with the room as it was very close to the entrance and all you can hear were people talking outside and cars, busses constantly. I wasn't sure if I got these rooms because I had booked with mystery hotel. Wither way it was a short stay, clean room with comfortable beds.

AccorHotels certified review
Mr A. Business - 10/07/2017
« All as planned. »

Very straight forward check-in / check-out. too bad no shuttle to T4...

AccorHotels certified review
Nikki Couples - 07/07/2017
« Perfect Stay »

The check in staff were really friendly. One European & another Black girl. Room was clean & mini fridge was so useful in this heat. TV was a good size. All the lights worked!

AccorHotels certified review
Robert Business - 06/07/2017
« Functional but not friendly or efficient »

My opinion of this stay was influenced by my check in experience. I arrived on the Airport transfer bus. Two families were ahead of me in the queue. One member of staff was on duty for check in. He spent nearly 8 min with the first family before another member of staff happened to notice the queue and ambled over to help. More people arrived behind me. The original member of staff was now free and served me. A 3rd member of staff also arrived and started to check in more of the queue. At no time did the original member of staff ever seem to think to might be worth calling for some assistance. He was quite happy for us all to wait. If the other members of staff hadn't been passing, the check in time would have been huge. He did not request assistance from them proactively. As he was serving me, he did not acknowledge my Platinum status at all. I ended up in an upgraded room but he did not mention this to me at check in. There were no other member benefits mentioned or offered. My room was fine and seemed to have been modernised, but the bathroom seemed original i.e. old. Breakfast was fine. The bed was uncomfortable and not remotely close to the standards of the latest Premier Inn beds.

AccorHotels certified review
Stephen Business - 06/07/2017
« Excellent hotel where I have stayed many, many times »

Excellent hotel where I have stayed many, many times. Excellent staff, good rooms, nice breakfast.

AccorHotels certified review
David P. Business - 05/07/2017

I have stayed at this hotel many times but this is my first survey. Over the years I have been impressed with the professionalism of the staff on the front desk. They are friendly, patient & courteous. One greets me by name because he recognises me and that is appreciated. One man stands out, Joe Javille, he manages the dining area. I generally see him at breakfast. He and his team are very efficient. (His only fault is that he thinks he is handsome!) The standard and choice of food available at breakfast is always good and occasionally they will provide a special extra alternative if there is a large number of people staying from a particular Country. The rooms I have used have always been clean and reasonable for me. Occasionally I think the room is a bit small for the size of bed or there may be inadequate draw or cupboard space but, apart from that, I have never had cause for complaint. The hotel is extremely convenient because of its proximity to Heathrow Airport, it is right alongside the M4 motorway with fast access to Central London and is not too far from the nearest Underground and Overground train stations. So, overall, I am happy to continue to use this hotel.

AccorHotels certified review
Chris M. Couples - 05/07/2017
« Mrs C A Mathias »

Very welcoming, friendly& helpful staff. exceptional service from 'Shavannah' (Reception desk) willuse this hotel again and recommend to friends.

AccorHotels certified review
Jim Solo - 04/07/2017
« An excellant stay »

Very enjoyable, no problems what so ever, all members of staff I came into contact with were first rate

AccorHotels certified review
Charnjit M. Business - 03/07/2017
« just below average overall »

Room had isues with toilet flush, was reported but not fixed. Air con was noisy and sqeaking most of the night, which disturbed our sleep. Breakfast options was good. Bed and room ambiance was good.

AccorHotels certified review
Richard H. Solo - 03/07/2017

There was a lot of noise all night in the hotel. Including people knocking in my door at 2am. A very poor nights sleep, which was why I planned to stay there in the first place.

AccorHotels certified review
Yourcoachmel Couples - 03/07/2017
« Nothing outstanding. »

Never used Accor before and don't think I will unless every other hotel is full. Shades of the tired old Arlington with poky rooms still exist. Disappointed by Car parking fee of £10.00 Went down to breakfast and an Indian man in a suit was busy dealing with another guest who was complaining. The guest had the courtesy to tell him to deal with us first. Without saying 'good morning' he asked us abruptly if we were with the group? We said no and then he said, wait for my colleague to help you. And rudely went back to the guest with the complaints, leaving us ignored. Breakfast was priced too high for what it was. I have had better quality at Travelodges. I have never used Accor before and now I know why!

AccorHotels certified review
W S. Couples - 02/07/2017
« Overnight stay. »

We had a very comfortable stay at the Mercure hotel. The staff were helpful and friendly. (Although no welcome drink this time). The bar area was a pleasant place to have an evening drink. Our continental breakfast was very good. Over all very good.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 49.00 GBP Non member rate
From 46.55 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 1.5 km ibis London Heathrow Airport
ibis London Heathrow Airport Hotel
From
From 49.00 GBP Non member rate
From 46.55 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.8 km Novotel London Heathrow Airport T1 T2 and T3 (Opening Dec 2017)
Novotel London Heathrow Airport T1 T2 and T3 (Opening Dec 2017) Hotel
From
From N/A --- Non member rate
From N/A --- Member's rate Members’ Rate, join while you book
0P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.8 km Novotel London Heathrow Airport - M4 Jct 4
Novotel London Heathrow Airport - M4 Jct 4 Hotel
From
From 59.00 GBP Non member rate
From 56.05 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.9 km ibis Styles London Heathrow Airport
ibis Styles London Heathrow Airport Hotel
From
From 60.00 GBP Non member rate
From 57.00 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in LONDON
See rates