Hotel - Mercure London Heathrow
section.presentation.hotel.accorhotels
Mercure Hotel

Mercure London Heathrow

Shepiston Lane  Hayes  Middlesex 
UB3 1LP  LONDON
UNITED KINGDOM

827 reviews
TripAdvisor Rating Based on 827 reviews
See rates
Best price guarantee
From
From 44.00 GBP Non member rate
From 41.80 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Children's Club for 4 to 6 years
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Children's Club for 4 to 6 years
  • 100% non-smoking hotel
  • Air Conditioning
  • LONDON HEATHROW
  • Reception open 24 hours a day
  • Currency exchange
  • Porter

Leisure and activities

  • Children's Club for 4 to 6 years

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:01 - 23:59
    • Opening hours : Week-end 00:01 - 23:59

Business services

  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The newly refurbished 184 bedrooms have been designed with a contemporary look and feel yet comfortable and inviting for both business and leisure guests. Choose from standard, superior and privilege rooms, interconnecting and family rooms.are non-smoking and feature flat-screen TV with satellite channels, ensuite Grohe bath/ rain shower, mini fridge, laptop safe, hairdryer, air conditioning, heating, complimentary toiletries and tea and coffee making facilities.

  • 184 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Bathtub
    • Rain shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating Based on 2,282 reviews

Our guest reviews for Mercure London Heathrow

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 827 reviews
AccorHotels certified review
Anonymous Friends - 20/09/2017
« Nice hotel and welcoming staff »

A good experience.

AccorHotels certified review
Ken W. Couples - 20/09/2017
« Mr »

All good

AccorHotels certified review
Mike Couples - 20/09/2017

Having stayed at this hotel on numerous occasions over the last 15 years, it is what it is. A conveinent place to stay when flying into or out of Heathrow. Parking is still at a premium, but there seems to be enough places to cater for those, who drive to hotel. The reception staff were attentive both when arriving and leaving, although on both occasions only one person seemed to be actively checking in people, while others stood back and smiled a lot. The bar was fairly busy on first evening of stay, when again, here were about six staff, but only one of which was actually serving, and appeared to be directing the others on various tasks, like waiting and clearing tables. Breakfast was more than adequate for most people, and choice covered both English and Continental choices. The fruit juice machine, produced rather watered down juice, but on second morning that was fixed. I would without doubt stay at this hotel again, as it ticks all the boxes even with the small down points noted previously.

AccorHotels certified review
Nicola R. Business - 19/09/2017
« Comfortable and friendly hotel »

I always use this hotel, I receive a warm welcome friendly service and staff are always willing to help. Facilities suit me great and the rooms are excellent.

AccorHotels certified review
Rob Solo - 19/09/2017
« Comfortable stay »

Good comfortable stay, polite friendly staff. Although shouldn't really be named Heathrow airport as in reality it's no where near.

AccorHotels certified review
Bronwyn C. Solo - 18/09/2017
« Great »

Excellent

AccorHotels certified review
Margaret Friends - 17/09/2017
« Nice stay »

Easy check in. Plenty of space in the car park. Just wish they had EV charging point as many of the airport hotels have.

AccorHotels certified review
Or M. Business - 17/09/2017
« Unhelpful staff (understatement) »

The room was ok , the staff almost made me miss my flight , caused me extra expenses ( to me and another guest) and great deal of stress, I will never return there again, disappointing for an Accor establishment

AccorHotels certified review
Anonymous Couples - 17/09/2017
« Bottom end of Mercure range »

Functional and comfortable with the price fairly adjusted to reflect that in many ways rhis ia a "budget" Mercure and very much an "Airport Hotel".

AccorHotels certified review
Lucy Families - 17/09/2017
« Rooms far below standard. Staff rude and management non existent! »

Made a large booking for four families to stay over two nights for a wedding. Poor lighting, rooms dingy and not able to use the toilet as the angles do not allow you to be able to sit on the toilet without bumping your head or knees on the sink! Rock hard beds and pillows so all family members did not sleep a wink and all suffered from serious fatigue bearing in mind we were travelling from Birmingham. Simple things like fridges and locks on the bathroom door had to be fixed. Staff on desks downright rude and pretend they care but do nothing to ease the situation - just basically frustrate you more as you end up repeating yourself. Staff are happy to give the details of Ana Merriman (head of operations) who after a week I have left over 6 messages to ring me and still no response! Have also now asked to have Stergos Karasavvas contact details which staff have refused to give so again left a message. All in all physically sick coming away from such a inadequate hotel stay. Completely spoiled what was supposed to be nice event and will never be booking here again. Would have been going for the Premier Inn just further down the road! However, if you want to pay over £50 for a standard room which you can't sleep in or use the toilet comfortably in, and fancy being abused by staff then this is the hotel for you!

AccorHotels certified review
Jitin Business - 15/09/2017
« Average stage »

Good location within proximity of airport with good shuttle service. However, rooms are small, fitness facilities very limited with limited or malfunctioning equipment, poorly serviced bar area, with often nobody there to serve at all in daytime or evening.

AccorHotels certified review
Mtdoug Couples - 15/09/2017
« Great experience »

Reception was friendly and well prepared. Explained the amenities. Bar and restaurant staff also friendly Drinks and food were good. Room was very comfortable. Only one hitch and that was the gasket on the bottom of the glass shower partition leaked quite badly and the floor became quite wet. We reported it on checkout and I'm sure it was fixed before anoyher guest used the room

AccorHotels certified review
Anonymous Business - 12/09/2017
« Reasonably good experience, hotel seems a bit shorthanded, waiting times for check-in and restarant could be improved »

Took quite a while to check-in. Long queues at the bar and restaurant, insufficient staff. Food was rather bland. Had to approach staff at concierge to gain access to gym. Majority of gym equipment were faulty

AccorHotels certified review
Matt B. Couples - 12/09/2017
« Okay »

The room was very small and the shower was terrible but the bed was comfy, the staff were friendly and the facilities were good. However, the room was not cleaned properly and upon arrival to the room, it was very unpleasant to find two open condom packets on the floor by the side of bed so for this I demand compensation!

AccorHotels certified review
Anonymous Couples - 11/09/2017
« Satisfactory Stay »

Satisfactory a comfortable clean and tidy hotel close to Heathrow Airport

TripAdvisor review
Business - 11/09/2017
« Average stay »

Rooms are small, fitness facilities very basic. Bar closes quite early and not always staffed after 10 pm. Otherwise if you can get a discounted stay it is value for money. Wouldn't pay full price. Good shuttle service to the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to leave a review. It was pleasing to read that overall your stay was a comfortable one. With regards to the bar this is staffed and open until midnight. This has now been passed on to the Food and Beverage Manager for further investigation. Once again thank you for taking the time to leave a review. Kind regards, Ana Merriman Operations Manager

AccorHotels certified review
Anonymous Couples - 10/09/2017
« Several problems with the bathroom and a very delayed service for a snack in the bar »

As you probably know we have stayed several times at IBIS hotels and decided this time to try Mercure at LHR. For several reasons this was a mistake. Though the room was pleasantly larger, the sink in the bathroom was partially blocked, the flush on the tilt was loose in the wall and very difficult to actuate and the temperature control on the shower was not properly fixed and fell into the bath while I was showering. Added to this, the service in the bar was extremely unprofessional. We order a cold snack, admittedly only 15 minutes before the 11 pm closing, but had to wait around 30 minutes for it to arrive. Had we not after 20 minutes wait "made a fuss" the snack would never have come as our order and that of the person ordering immediately before us had been overlooked and would never have been served.

AccorHotels certified review
David L. Friends - 10/09/2017
« Stains »

Woke up in the morning only to find the bed sheets covered in pink green bacteria coloured staines once mentioned at checkout I was told sorry but next time I'll give you some money off???

TripAdvisor review
Couples - 10/09/2017
« Disappointed »

The property does not fit the standard and status of the Accor Group. Overall it is rundown, From the creaky lift with the wavering voice and concerning jerky movement to the leaking, flooding shower with little to zero hot water. Some staff were friendly and helpful while others were brusque and rude. I have paid for a night in November and I hope to get Accor help to break the booking and not get ripped off AGAIN!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure London Heathrow. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is not clear if the points raised in your review were brought to our attention during your stay so that a resolution could have been provided. With regards to the comment "overall round down", the hotel went through a refurbishment 2 years ago. Once again my apologies that your stay did not meet your expectations. Kind regards, Ana Merriman Operations Manager

AccorHotels certified review
S M. Couples - 09/09/2017
« S M »

I requested a wake up call and never received one. This being our 1st wedding night leading up to our honeymoon and we nearly missed our flight because of forgetfulness or whatever it may be. Extremely unhappy with the service and response we received after telling the front desk.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 44.00 GBP Non member rate
From 41.80 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 1.5 km ibis London Heathrow Airport
ibis London Heathrow Airport Hotel
From
From 44.00 GBP Non member rate
From 41.80 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.8 km Novotel London Heathrow Airport T1 T2 and T3 (Opening Dec 2017)
Novotel London Heathrow Airport T1 T2 and T3 (Opening Dec 2017) Hotel
From
From N/A --- Non member rate
From N/A --- Member's rate Members’ Rate, join while you book
0P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.8 km Novotel London Heathrow Airport - M4 Jct 4
Novotel London Heathrow Airport - M4 Jct 4 Hotel
From
From 54.00 GBP Non member rate
From 51.30 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.9 km ibis Styles London Heathrow Airport
ibis Styles London Heathrow Airport Hotel
From
From 60.00 GBP Non member rate
From 57.00 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in LONDON
See rates