Mercure London Heathrow Hotel 4 stars

TripAdvisor rating 3.5/5 1,233 reviews
Mercure London Heathrow Hotel
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Hotel extras

  • 7 dedicated meeting rooms accommodating up to 180 guests

  • Located less than two miles from London Heathrow Airport

  • Borders Restaurant offers a choice of international cuisine

  • On-site leisure facilities available to all hotel guests

  • Nearby transport links to central London

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 4 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • LONDON HEATHROWPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Currency exchange
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Children's Club for 4 to 6 years
Business services
  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure London Heathrow Hotel

Shepiston Lane
Hayes
Middlesex
UB3 1LP
london
united kingdom

Tel: +442085736162

Fax: (+44)20/88481057

Contact email

Check-in from 14h00

Check out up to 12h00

  • TRANSPORT FOR LONDON :   ROUTE 140 STATION ROAD

  • TRANSPORT FOR LONDON :   PICCADILLY T1,2 &3

  • By plane

    LONDON HEATHROW At 3.06km / 1.9 miles - Shuttle paying

  • By car

    MOTORWAY M4 JCT, 4 At 2.41km / 1.5 miles

  • By train

    HAYES AND HARLINGTON At 1.61km / 1 miles

GPS :51.494497, -0.430612

Our accommodations

The 184 bedrooms have been designed with a contemporary look and feel yet comfortable and inviting for both business and leisure guests. Choose from standard, superior and privilege rooms, interconnecting and family rooms. All rooms are non-smoking and feature flat-screen TV with satellite channels, en-suite Grohe bath/ rain shower, mini fridge, laptop safe, hairdryer, air conditioning, heating, complimentary toiletries and tea and coffee making facilities.

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room with 1 queen-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room with 1 queen-size bed and 1 single pull-out bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room with 1 queen-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Deluxe Room with 1 king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Non Smoking Room with 1 queen-size bed and Double sofa bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Our restaurants and bars

BORDERS RESTAURANT

Type of cuisine: International

Borders Restaurant offers a versatile dining choice whether for formal or informal dining. The focus is on delivering a contemporary menu with emphasis on fresh and seasonal produce.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BORDERS BAR

Photo non contractuelle / Strictly non binding

Borders Bar showcases local as well as international favourites offering exceptional quality wines and beers at an affordable price. An extensive lounge menu and free WIFI are available all day until 11PM.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 150

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure London Heathrow Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

3,635 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,233 reviews

An awful stay

TripAdvisor rating 3.5/5

KMS1342 Business - 20/10/2019 TripAdvisor review

The room was too warm & stuffy; altering the thermostat made no difference. Noise from the room above kept waking me. The meal was a disaster. Both reasonable draft beers were "OFF"; none of the 4 choices of pizzas was available. The fish & chips were another disaster; french fries instead of chunky chips, half cold overcooked semi-cold peas instead of minty peas; the cod was totally insipid. Complain to the waiter - he did not understand english. Reception: "Oh sorry, can I have your card ..... The worst hotel meal I can remember & about the worst hotel stay.

Very bad

Customer review rating 3.8/5

Shamain Friends - 15/10/2019 AccorHotels review

We were greeted by a receptionist who was very rude. At one point he asked me to fill in a form and I was talking to my friend who was next to me. The reception staff said ‘look here, you need to fill this’. The room was clean however, one of the milk sachets kept by the kettle had gone off.. smelt really bad and clotted and yellow in colour. Over night there was alot of noise coming from upstairs and had no peaceful sleep at all.. do not stay at Mercure Heathrow if you want to enjoy your stay..

Mr Paul G.

Customer review rating 3.8/5

Paul G. Families - 14/10/2019 AccorHotels review

Overnight stay - Flying from Heathrow Airport

Dear Paul We very much appreciate your comments regarding your stay at the Mercure London Heathrow Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pankaj Walia Hotel Manager

LOVELY SPACIOUS ROOM

Customer review rating 3.8/5

Rita S. Couples - 13/10/2019 AccorHotels review

Lovely spacious room with great facilities but a very strong damp smell made our stay a little uncomfortable due to asthma issues.

Reasonable

Customer review rating 3.8/5

Anonymous Business - 13/10/2019 AccorHotels review

Ok, not great but ok

This is a simple airport hotel

Customer review rating 3.8/5

Anonymous Solo - 12/10/2019 AccorHotels review

Check in slow due to a computer problem. The reception, bar, restaurant area on arrival seemed dark and unwelcoming. I went to my room and stayed there until the morning. I asked at reception if I could buy a ticket for the horelhoppa bus, but was advised that they had no tickets, so had to pay £1 extra on the bus.

Great place to stay

Customer review rating 3.8/5

Mitchell Couples - 12/10/2019 AccorHotels review

A nice clean and spacious room with room service made our overnight stay great. The staff were friendly and helpful. The bus to shuttle to and from the airport was convenient. Highly recommended hotel

Customer review rating 3.8/5

Mr G. R. Couples - 11/10/2019 AccorHotels review

Friendly and served its purpose exactly

Dear Garry, We very much appreciate your comments regarding your stay at the Mercure London Heathrow Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pankaj Walia Hotel Manager

Friendly, helpful staff.

Customer review rating 3.8/5

Neville O. Couples - 10/10/2019 AccorHotels review

Great stay.

Dear Neville, We very much appreciate your comments regarding your stay at the Mercure London Heathrow Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pankaj Walia Hotel Manager

Overnight stay before flight

Customer review rating 3.8/5

Clive Couples - 08/10/2019 AccorHotels review

Very efficient and convenient

Dear Clive, We very much appreciate your comments regarding your stay at the Mercure London Heathrow Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pankaj Walia Hotel Manager

Slightly disappointing.

Customer review rating 3.8/5

Anonymous Solo - 08/10/2019 AccorHotels review

The bathroom basin was badly cracked, which I personally, find disgusting. It was virtually impossible to maintain a constant flow of hot water in the shower. There was a party on and some noise was to be expected; although it could not really be heard from the room. Things changed when the occupants of the room above decided to have their own music. This went on till past midnight.

Dear Hector, Thank you for taking the time to tell us about your experience at the Mercure London Heathrow Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj Walia Hotel Manager

Service issues

Customer review rating 3.8/5

Mc Business - 05/10/2019 AccorHotels review

One of your staff serving food had BO so bad he would leave a trail of his smell wherever he went. This was over several evenings, and on my way back to my room, I could tell that he had been in the lift. Service was slow, staff had a "whatever" attitude and I was told that I would have to wait 15 minutes for a table in the restaurant, even though I could see several free and laid up. Check in was good, and the room was nice, but the whole bar / restaurant service was poor.

Dear Matthew, Thank you for taking the time to tell us about your experience at the Mercure London Heathrow Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj Walia Hotel Manager

Service v poor

Customer review rating 3.8/5

Tam Families - 30/09/2019 AccorHotels review

Rooms are adequate however lacks any customer service. Bar and restaurant very slow service. Bar area needed a good clean and tidy. Tables not wiped. Glasses not collected. Just generally disappointing.

Convenient for flying from Heathrow the next day

Customer review rating 3.8/5

Ann M. Couples - 30/09/2019 AccorHotels review

Very good

Heathrow Terminal 5

Customer review rating 3.8/5

Deb Couples - 28/09/2019 AccorHotels review

Comfortable room. Great for an overnight stay for the airport. Close to terminal 5.

Dear Deborah, We very much appreciate your comments regarding your stay at the Mercure London Heathrow Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pankaj Walia Hotel Manager

Poor service in the bar for food and service

Customer review rating 3.8/5

David D. Solo - 27/09/2019 AccorHotels review

Room was ok , bed was hard to say it was refurbished. Service in the bar was rediculess, one person on and he was doing is best ,but long wait for a drink and order food . Waiter wasn't for good asked for vinegar and mayo , only got mayo and asked twice

Very shabby but comfortable

Customer review rating 3.8/5

Anonymous Solo - 27/09/2019 AccorHotels review

Check in was quite slow although there were only 2 people ahead of me in the queue. The hotel definitely needs new paintwork throughout, but was reasonabl y comfortable. Staff in the restaurant were very friendly and efficient

Dear Joanne, Thank you for taking the time to tell us about your experience at the Mercure London Heathrow Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pankaj Walia Hotel Manager

Have had better rooms.

Customer review rating 3.8/5

Mrs E. C. Couples - 26/09/2019 AccorHotels review

Check in went ok, I informed staff I was an Accor member was their any room upgrade available as the customer next to us had been given a room upgrade “As the Hotel was quite” she was told. I didn’t get a reply, we then asked to confirm if Breakfast was included as I’d had a previous email telling me that it was now including in bookings... she checked the computer and replied that there wasn’t anything on the booking but to ask at the restaurant... we arrived at the room allocated No.46 the door couldn’t be opened fully as it hit the wardrobe behind it so struggled to get through the door with Luggage. The tap in the sink dripped all night to the point at 3am I put a piece of tissue under it to help stop the noise ! The shower again was a joke, I am a plus size lady with disabilities, the doors of the shower didn’t open fully so was difficult to access along with a high step to get into the shower made things difficult to say the least. We have stayed here many times before, but must say if this had been my first stay it would have also been my last having had this experience with this room. We had such a better room when we stayed 4 days previous ( room 187), and hope this is just a one off. !

Tiny, Tiny, Tiny room

Customer review rating 3.8/5

Anonymous Solo - 26/09/2019 AccorHotels review

My room was VERY tiny. There was no way I could get around the room with ease. Had I know, I would have gotten a larger room or stayed else where. Service from the Front Desk and Bar was great. My room was clean as way the entire hotel. Location was great. Not far from a Rail Station, shops and restaurants. A large ASDA was also in walking distance.

Excellent customer service

Customer review rating 3.8/5

Joe F. Couples - 24/09/2019 AccorHotels review

Great customer service, complimentary welcome drink at the bar. Rooms need a lick of paint, but great value for money

Dear Joe, We very much appreciate your comments regarding your stay at the Mercure London Heathrow Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pankaj Walia Hotel Manager
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