Hotel - 3 Nagas Luang Prabang - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

3 Nagas Luang Prabang - MGallery by Sofitel

4.5/5 708 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Reduced mobility rooms
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor unheated pool  (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Boules/petanque
    • Bowling

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:30-22:30
    • Opening hours : Week-end 06:30-22:30
See all services

Hotel location

Our rooms

Each of our 12 character-filled rooms is unique and beautifully furnished with dark, exotic wood. Enjoy a luxurious night's sleep in Lamache House (former ice cream shop to the royal palace) or Khamboua House (built for the king's counsellor in 1903).Each room is equipped with bathtub and locally inspired amenities. Ceiling fan and air conditioner keeps your room breezy and temperate. The walls are decorated with Lao textiles and artifacts from days gone by.

  • 15 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Manual temperature control
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.7/5 AccorHotels Rating 424 reviews

Our guest reviews for 3 Nagas Luang Prabang - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 708 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
David M. Solo - 04/02/2019 AccorHotels certified review
« The best hotel in Luang Prabang »

It has been an ambition of mine to stay in the 3 Nagas and a business trip to Bangkok allowed me to make a brief detour to do so. The hotel is remarkable given the "cookie-cutter" sameness of contemporary hotels and the grossly over-used epithet "Boutique". If there is ever a hotel that justifies that term it is the 3 Nagas. It is literally like staying in a luxurious private home. The staff were wonderful - attentive and friendly without being familiar. The restaurant is excellent and a perfect spot to watch the world go by. A particular mention for Mr. Vong Phongsavanh, the Reservations Manager. As a result of a shambolic mess by the parent Accor Group who went out of their way to make me unwelcome, one email to Mr Phongsavanh made everything go away and I was warmly welcomed by the hotel - the downside of being part of a huge impersonal organisation that rate customer service just below emptying the trash. I very much look forward to returning - I am fortunate to stay in many of the world's fine hotels and the 3 Nagas is definitely in my Top 10 of all time. Khop tchai et a bientot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please do not hesitate to contact us directly or the reservation team for future bookings. We look forward to welcome you back at our lovely hotel! Sincerely, Noy Assistant House Manager 3 Nagas MGallery by Sofitel Luang Prabang

Anonymous Couples - 04/02/2019 AccorHotels certified review
« Friendly helpful staff, appreciated late checkout (2pm) »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. & Mrs. P., We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noy Assistant House Manager 3 Nagas MGallery by Sofitel Luang Prabang

William T. Couples - 01/02/2019 AccorHotels certified review
« Magical location, charming staff and with great sense of welcome. »

Most relaxing, warm, comfortable and delightful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. and Mrs. T., We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noy Assistant House Manager 3 Nagas MGallery by Sofitel Luang Prabang

Claudette Couples - 15/01/2019 AccorHotels certified review
« Friendly and authentic »

Personal. We loved the personal connects with staff who connected with us and we felt your hotel gives them an opportunity to develop

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claudette V., We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noy Assistant House Manager 3 Nagas MGallery by Sofitel Luang Prabang

Visitor Friends - 09/01/2019 AccorHotels certified review
« Nice hotel and service »

Very satisfactory stay as always. Staff is nice, helpful and professional. Beautiful old buildings, well situated in the middle of old town. Beds are comfortable, and furniture adequate. Only downside is the lack of noise isolation both from hotel neighbors and outside traffic which makes sleeping not easy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FRANCESC V., We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to apologize for the inconvenience caused by the noise. As our hotel is over 120 years old and is protected by UNESCO, we unable to do much maintenance for the insulation of the building. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3 Nagas Team 3 Nagas MGallery by Sofitel Luang Prabang

Somying P. Friends - 08/01/2019 AccorHotels certified review
« Great stay! »

Such a warm welcome and pleasant stay. This was my 2nd time to stay at this hotel after the last visit in 2017. Hotel staffs are very friendly and helpful. We will definitely go back and stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss Somying, We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3 Nagas Team 3 Nagas MGallery by Sofitel Luang Prabang

Mb Families - 03/01/2019 AccorHotels certified review
« Lovely hotel in wonderful in-town location »

The hotel and staff are wonderful and the location is perfect for walking all over town and to many of the temples. Rooms are spacious and beautiful. Mattresses are heavenly. The only negative was that it is extremely noisy at night. The windows and walls are not such that they dampen the sounds of nightlife, early morning life (roosters and such), or machines that go on during the night. So, I encourage you to come but bring earplugs for a good night's rest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. & Mrs. B., We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to apologize for the inconvenience caused from the noise during your stay. As our hotel is over 100 years old and protected by UNESCO, there is minimal maintenance that can be done to the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3 Nagas Team 3 Nagas MGallery by Sofitel Luang Prabang

Peg L. Couples - 17/12/2018 AccorHotels certified review
« Great staff and good location. »

The staff was excellent - especially Noy. Unfortunately we had a 1st floor room with noisy people upstairs who started making noise about 3 am. They not only walked around but talked loudly. Maybe better if have 2nd floor room. Breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs and Mr. L., We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your leg is recovering well. We would like to wish you a speedy recovery! We would like to apologize for the inconvenience. Our hotel is over 100 years old with wooden flooring and we are protected by UNESCO. there is minimal maintenance that we are allowed to do. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noy Assistant House Manager 3 Nagas MGallery by Sofitel Luang Prabang

Kevin A. Couples - 07/12/2018 AccorHotels certified review
« Simply excellent »

The location is perfect, right in the centre of the town and the room had a real, authentic feel with some lovely touches, but it is the friendliness and skill of the staff who really elevate staying at the 3 Nagas to something quite special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kevin A., We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noy Assistant House Manager 3 Nagas MGallery by Sofitel Luang Prabang

Family - 05/12/2018 TripAdvisor review
« Good location and friendly staffs »

The hotel is in a good location, on the main road of city and easy to access sightseeing places. The room may not look pricey (as the room rate) but this may be the best the hotel can offer given that the buildings are listed as conservative building in the World Heritage site.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sightsee297308, Thank you for taking time reviewing us on the TripAdvisor. We are pleased to hear that you found us to be,"Good location and friendly staffs'. We hope to be able to welcome you back with us again. Best, Mooyen & team

Sirinart Families - 03/12/2018 AccorHotels certified review
« Good services. staffs are very friendly and helpful. »

We have got a very good attention from staffs starting from check-in, until we checked out. The hotel is in the heart of the historical city and very good access to prime activities in the town. However, the room doesn't meet our expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SIRINART T., We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologise that the room did not meet your expectations. As our hotel is over 100 years old heritage as well as being protected by UNESCO, there is minimal changes we could do to the infrastructure. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3 Nagas Team 3 Nagas MGallery by Sofitel Luang Prabang

Dennis M. Couples - 29/11/2018 AccorHotels certified review
« Each and every interaction with the staff was more than friendly and very efficient. »

We were greeted warmly and sincerely at every possibility...often by our first names. Our wedding anniversary was recognized at the ending of dinner on our arrival night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. and Mrs. M., We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Noy Assistant House Manager 3 Nagas Luang Prabang - MGallery by Sofitel

Jasper Y. J. H. Couples - 26/11/2018 AccorHotels certified review
« Really comfortable »

The staff at 3 Nagas was really friendly and they were always asking if the stay was good and it felt very warm and homely!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jasper, We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We will take good care of Miss.Siti during your absence. Sincerely, 3NGS Audrey Alcaide House Manager

Robert Solo - 26/11/2018 AccorHotels certified review
« Excellent stay »

Excellent stay, with perfect location for sightseeing all local attractions within walking distance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide House Manager

Couples - 17/11/2018 TripAdvisor review
« Excellent stay »

My wife and I spent 6 nights at 3 Nagas. It is a heritage property straight out of a storybook. The staff were extremely gracious and hospitable throughout. A big thank you to Sophie, Bird, Fan and rest of the team during our stay. During my stay, I fell sick and had picked up a serious knee injury. Sophie and team went beyond their duty to regularly check in on me and provide me with medication, tea and ice packs etc. The location is fantastic as well. The property is a short walk away from the main tourist locations such as Mount Phousi and the famous night market. We were also happy to use the complimentary bicycles provided by the hotel to explore Luang Prabang and utilise the amenities such as the swimming pool at the Sofitel. We were also happy with the breakfast, which had a good mix of Laotian and western food options with a mix of buffet and make to order.

Our hotel has responded to the review
Our hotel has responded to the review

Dear "apratim m", Thank you very much for your feedback. "Excellent stay" - What could we ask more. I am delighted to read that our team makes you feel welcome and taking care of. I will share your comment to the entire team and especially to Sophie, Bird and Fan. The combination of out both property is really convenient for long stay in Luang Prabang. I am glad you enjoyed it. I hope we will have the opportunity to welcome you again soon. Best Regards. Audrey 3Nagas Luang Prabang.

Charles G. Friends - 16/11/2018 AccorHotels certified review
« Fantastic place to stay »

Every thing was perfect. Great location very friendly and efficient staff,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles alfred G., We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Noy Assistant House Manager 3Nagas Luangprabang

Rhonda L. Solo - 16/11/2018 AccorHotels certified review
« loved my stay »

The staff were wonderful , so friendly and helpful . My room was attended to beautifully , the crossing of the road was so easy , loved the whole experience .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.L., We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Enjoy the body lotion and hope to welcome you soon again in one of our Accor property. Sincerely, 3NGS Audrey Alcaide Operations Manager

Vicky S. Families - 14/11/2018 AccorHotels certified review
« Lovely hotel in a great location »

We really enjoyed our stay - slightly disconcerted by door leading to kitchen rubbish area but otherwise the room was very comfortable, clean and with everything you could need, only slight problem was shower in bath; old fashioned and slippery would prefer separate shower. Staff enthusiastic, friendly and helpful and food in restaurant and at breakfast very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria margaret S., Thank you for taking the time to tell us about your experience at the 3 Nagas Luang Prabang - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; Our hotel is old building over 100 years with wooden floor we cannot do separate shower without bathtub, therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, 3NGS Noy Assistant House Manager 3Nagas Luang pra bang

Yasmeen Couples - 13/11/2018 AccorHotels certified review
« Great location »

Best location and staff. Felt very welcomed and everyone was extremely helpful. Would visit again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yasmeen B., We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Luangprabang Mgallery Siti and Team.

Peg Solo - 03/11/2018 AccorHotels certified review
« Beautiful hotel, excellent service »

I had an excellent, enjoyable three-night stay at 3 Nagas. The hotel itself is beautiful and relaxing. The food was delicious. Above all, service was very attentive. The staff were terrific - friendly, helpful and attentive. I would have loved to stay longer!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Margaret W., We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We look forward to welcome you in the future! Sincerely, Noy Assistant House Manager 3 Nagas Luang Prabang - MGallery by Sofitel

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