Hotel - 3 Nagas Luang Prabang - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

3 Nagas Luang Prabang - MGallery by Sofitel

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4.5/5 633 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor unheated pool  (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycle hire facilities
    • Boules/petanque (Paying, Nearby)
    • Bowling (Paying, Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:30-22:30
    • Opening hours : Week-end 06:30-22:30
See all services

Hotel location

Our rooms

Each of our 12 character-filled rooms is unique and beautifully furnished with dark, exotic wood. Enjoy a luxurious night's sleep in Lamache House (former ice cream shop to the royal palace) or Khamboua House (built for the king's counsellor in 1903).

  • 15 rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Manual temperature control
    • Crib on request
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.7/5 AccorHotels Rating Based on 280 reviews

Our guest reviews for 3 Nagas Luang Prabang - MGallery by Sofitel

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 633 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Carlos C. Couples - 03/02/2018
« A lovely property beautifully managed »

From the moment we arrived the staff could not have been more attentive, from the young fellow that picked us up at the airport to the warm reception received at our arrival at the property from Audrey and her staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.C., Thank you very much for your mentions about the team. It was a real pleasure to have you with us for these couple of days. I hope you nephew will not worry you too much. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide 3Nagas Luang Prabang.

AccorHotels certified review
Paleemukh R. Families - 31/01/2018
« Wonderful Stay and Great Hospitality »

One of the best hotels in the list, excellent service, staffs are very helpful, friendly and great hospitality. The front staff also has been incredibly nice and helpful in advice on what to do in this small lovely town. The hotel provides us a good facilities, inside guest room is all regularly cleaned during our stay. The perfect location in the old town can make our stay more easy when explore further around the area, you can walk around from day till night. Modern heritage interior decor room and suite are unique and make our stay feel more relax. The breakfast was tasty including dinner at the restaurant was great and high quality of ingredients. Overall experience and service left a great impression on us. I would recommend this hotel to everyone and families. You will never regret just be there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Paleemukh , We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I am delighted to read that each step of your stay was a success. The fact that you resume your stay as "privileged" is a great reward to us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang.

AccorHotels certified review
Victor H. Couples - 30/01/2018
« Friendly and helpful. »

It was peaceful and well managed and supported our visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr&Mrs.H., I very appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I was delighted to have you for these couple of days. I hope the body lotion will be a nice little souvenir for you Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang.

AccorHotels certified review
David W. Friends - 24/01/2018
« Lovely hotel with wonderful staff »

Although in the main centre of Luang Prabang the hotel is quiet and peaceful. The rooms are generous in size with all the amenities you would expect. Our room had a lovely balcony overlooking the main street. The food was excellent. I would thoroughly recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.w., Thank you very much for your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang.

AccorHotels certified review
Jackie F. Friends - 14/01/2018
« Mrs J F. »

Most enjoyable.Room very comfortable loved being able to have a cup tea with milk provided.Toiletries excellent.Breakfast selections good staff very accommodating ,polite and cheerful.Would certainly recommend to friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.Flowers, We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang

AccorHotels certified review
Somying Solo - 10/01/2018
« Excellent experience at 3nagas »

Spacious room with cozy facilities & friendly staff. Variety of tea & coffee provided in the room with complementary. Got private balcony & provided bicycle to use as FoC. Only cons was No TV in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Somying, We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope the fact that our hotel do not have TV in the room did not affect your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and perhaps little bit longer.. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang

AccorHotels certified review
Jean P. F. Couples - 07/01/2018
« Nice but perfectible in the center of Luang Prabang »

Enjoyable. We liked Luang Prabang, the central location of the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur f., Merci beaucoup pour commentaire suite à votre séjour au 3 Nagas Luang Prabang - MGallery by Sofitel. C’est avec grand plaisir que nous recevons vos compliments. Aussi, je ne manquerai pas de partager votre appréciation avec toute notre équipe. N'hesitez a me contacter directement si vous souhaitez partager plus details sur vos commentaire et/ou sejour en general. Merci et peut etre a tres bientot. Cordialement. 3NGS Audrey Alcaide House Manager

AccorHotels certified review
Agnes T. Solo - 06/01/2018
« Horrible »

I had a ground level room and it was horrible! I could hear every thud and thump, and the creaking of the floorboards with every step taken by the people in the room above and it sounded like a herd of elephants were walking around in the room upstairs; it went on fir approx 9pm-11.30pm. I coukd clearly hear every word they spoke, every flush if the toilet, the shower and when they turned the taps in the sink! And, they woke 3 times during the night to use the toilet. So needless to say I heard every thump, thud, toilet flush and their jump back into bed! I had very little sleep and generally it was a very uncomfortabke stay for me!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.T., Thank you for taking the time to tell us about your experience at the 3 Nagas Luang Prabang - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you for your kind understanding that our house in an old house. Unfortunately nothing much we can do about the structure however I always encourage our guests to share their feedback/concerns during their stay in order find a more suitable solution - other room, inform guest upstairs, provide earplugs... I understood that for only one night for you it was pointless however thank you for sharing by email. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, 3NGS Audrey Alcaide House Manager

AccorHotels certified review
Pornthep K. Couples - 29/12/2017
« Satisfied »

great location, great staff and great boutique hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Pornthep, We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However I see a lower score for checking experience and breakfast. Any details and/or feedback you would like to share with me? Thank you again and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang

AccorHotels certified review
G. S. G. Families - 29/12/2017
« Hotel with great character and superb service »

Superb service starts when the team inform me about providing a pickup from the airport, executive suite upgrades and early check in. Special note to Noy who took care of our check in flawlessly, and all other help we need over our stay, as well as helping us transfer over from our early check in suite, to our room that we booked at 3pm. She also ensured the transfer to sister hotel Sofitel was flawless, have our bags all delivered there while we cycled and explored around the old town. All that contributed to a very pleasant stay especially with the kids!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Su G. G., We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am delighted you mentioned Ms.Noy name's she has been recently promoted to be Assistant Hous Manager so it is a great reward for her. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang

AccorHotels certified review
W T. Families - 28/12/2017
« Extremely Helpful Staff, very convenient location, very comfortable room. »

This was my first visit to Luang Prabang and it was because of the staff of this hotel that made my entire trip unforgettable. We stayed for three nights. Without any plans in mind, we booked a one-day tour on web for our second day and a car to be picked up at the hotel for our first day when we landed Luang Prabang. Our first request for assistance from the hotel was only an hour after we arrived the hotel when our car was not delivered at the agreed time. The manager at the hotel reception was very initiative in helping us by phoning up the car rental company and giving directions to the driver about the exact location of the hotel. Our car arrived the hotel 30 mins after all the phone calls, and the driver explained that he went to the wrong hotel 2 km away. Was it not because of the kind assistance from the hotel, we were simply stuck. We approached the hotel reception for assistance again on our second day when the tour guide of the one-day tour we booked did not turn up at the agreed time! The lady manager on duty was extremely helpful. She made every effort looking up for ways to contact the tour agent on web (no contact method was provided on our voucher), writing emails, making phone calls - including international phone calls to the United States. For over an hour, she called everywhere trying to contact our tour agency, who finally turned up to the hotel lobby 90 minutes late! I believe had it not been for all the assistance from the staff, my stay in Luang Prabang would be disastrous. I really appreciate the genuine serving attitude of managers in the reception. I am really glad I stayed in this hotel and would surely return in the future. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs T., Thank you very much for your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Effectively, it was a difficult stay for you with all the complication with the online bookings. It was my pleasure more than my duty to help you in these situation. Guest passion is what is leading us daily. I am glad we helped you to feel better. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang.

AccorHotels certified review
Sahachai W. Families - 15/12/2017
« Memorable customer service. I'll definitely come back »

Each and every staff (including the GM) is so kind and attentive to guests in every detail. One of the best service-minded people I have ever experienced. I felt like staying home with my own extended family, despite an hour delay in serving breakfast on my second day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Sahachai, We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team (including K.Chin our GM). I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services (breakfast in particular). Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang

AccorHotels certified review
Wim B. Couples - 11/12/2017

Enchanting place withe eye for detail and very friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.B., We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have several project coming soon to create even more an enchanting hotel with Luang Prabang details. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang.

AccorHotels certified review
Sermsak S. ,. Couples - 02/12/2017
« Best world heritage city in Asia . »

Enjoyed an authentic surrounding of nature and well Preserved & conservation of history and architecture of the city (A)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sermsak S., We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mooyen & Team

AccorHotels certified review
Chen Couples - 30/11/2017
« Overall experience is good except the last day of checkout »

After the booking, the communication is very smooth and response is quick. The pickup driver is very polite. The check in is very efficient. We came early due to the flight. The staff can provide the room earlier so we can take some rest. Very appreciated. A lady with very short hair, from Thailand, (sorry, I forgot her name), speaks good English and very quick to help. We like her a lot and always go to her for help. The room is very quiet and nice. We enjoy the setting. There are two bottles of water every day, fruits, and tea pot and herb tea jars in the room. Very helpful in Laos. We stayed three nights with 3 Nagas. When we expressed we would like to have dinner at the restaurant, the staff can quickly arrange for us. The last night of our stay, the outside windows are not locked as previous two nights. We called and the service staff came rapidly to fix. So overall for accommodation is very good. I would be ready to give it a 10. However unfortunately the last day during our check out, things turned. Our car pickup to airport is at 6:50am. So we went to check out counter at 6:20am. Normally check out would take 10-15 minutes. So we thought we will have some quiet moments before leaving. But it took me 30 minutes to make 2 employees at the counter understand what I should pay. Not because they charge me more, but on the contrary significantly lower than I should pay. From so many mistakes in the process, I realized that the checkout is not prepared. I Finally we settled the bill correctly. 3 Nagas should have better trained employees for check out process. Then I asked for the packed breakfast that I ordered in the previous day. The employee came with a plastic bag with two boxes in the bag, each box with 3 croissants. That is all. I was shocked. The outside of the plastic bag is a bit sticky, looked like from night market. I could not believe my eyes. I asked why there is no drink. The employee looked at me and said, "so do you want to order coffee now?" Of course I cannot wait because the pickup car is already waiting. And then I asked whether there is a better bag to carry this poor breakfast. I felt embarrassed to carry that plastic bag around (looked really cheap). He replied straightly, "No". (I took 2 pictures of that plastic bag and the poor breakfast. I can send to you if you would like to see.) For your information, I left Da Nang, Vietnam hotel also very early and asked for packed breakfast. The hotel prepared nicely wrapped sandwich with sausage, egg, and tomato , a bag of cookie, a small yogurt, 2 oranges and a bottle of water. Put in a sturdy paper bag. And that hotel price is less than one third of 3 Nagas hotel rate, although also a 4 star hotel. If the other hotel could do packed breakfast professionally, I do not understand why pricey 3 Nagas could not.The list price of 3 Nagas breakfast is 20 USD. That 3-croissant pack is definitely not comparable to the list price. And that breakfast cost is included in the total room rate I paid for. I left 3 Nagas in a very negative feeling or even a bit angry just because the cheap packed breakfast. My husband refused to eat it even though hungry. But overall rating I would still give an 8 because a lot of staff work hard to make our stay comfortable. The checkout and packed breakfast problem of the last day could be staff training and management issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chen, We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially Miss.Val, the Thai lady with short hair. I am delighted to read that you enjoyed your stay and room and please be sure that I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services in particular for the check-out and breakfast service. Thank you again for sharing your experience and all the details of the story it is very useful for me in order to apply to adapted training. We hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang

AccorHotels certified review
Ada H. M. Friends - 26/11/2017
« I found the location and accommodations excellent; the staff were to a person even better. »

Everyone was warm, friendly and helpful. But what happened after I check out made the experience even more amazing. While we were sitting in the airport to leave Laos, our guide came in bearing a wallet contains all my cash, which had been found by the maids. They immediately brought it to management who knew who our guide was, contacted him and facilitated the return. I am immensely grateful for the honesty of the staff. I would come back in a heartbeat and tell everyone I know to stay there. Luang Prabang is a better place for Three Nagas. Thanks you. Missy M.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr&Mrs M., We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am glad you share your story with us is not often that housekeeping department is recognize for their work. On their behalf thank you very much. Thank you for sharing as well on TripAdvisor. We hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang

AccorHotels certified review
Anonymous Couples - 21/11/2017
« Very enjoyable stay. »

A Lovely clean and tasteful hotel with very friendly and helpful staff. We would highly recommend this hotel and would love to stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr&Mrs Maciver, We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang

AccorHotels certified review
Love T. Friends - 06/11/2017
« Heritage »

Good food, good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Yungsen, We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide House Manager Luang Prabang

AccorHotels certified review
Gerrie B. Families - 31/10/2017
« Exceptional »

Location was perfect. Amazing service. Great food!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geraldine BEH, We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Val & Front Desk Team

AccorHotels certified review
Jennifer C. Couples - 27/10/2017
« Very friendly and helpful staff »

Extremely relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.C., We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback and I delighted that you enjoyed your stay with us. I will share your comment with our team it is always a great motivation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang.

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