Hotel - 3 Nagas Luang Prabang - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

3 Nagas Luang Prabang - MGallery by Sofitel

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4.5/5 603 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Outdoor unheated pool  (Nearby)
  • Breakfast
  • Boat excursions  (Nearby)
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor unheated pool  (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycle hire facilities
    • Boules/petanque (Paying, Nearby)
    • Bowling (Paying, Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:30-22:30
    • Opening hours : Week-end 06:30-22:30
See all services

Hotel location

Our rooms

Each of our 12 character-filled rooms is unique and beautifully furnished with dark, exotic wood. Enjoy a luxurious night's sleep in Lamache House (former ice cream shop to the royal palace) or Khamboua House (built for the king's counsellor in 1903).

  • 15 rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Manual temperature control
    • Crib on request
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars
4.7/5 AccorHotels Rating Based on 235 reviews

Our guest reviews for 3 Nagas Luang Prabang - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 603 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Miyuki Couples - 14/10/2017
« The location was good and all the staff are very friendly and helpful. »

Enjoyed the stay, but need reading lights in the room.

AccorHotels certified review
Cathy Families - 13/10/2017
« A new experience! »

Excellent location, very good service. If you can offer the option of mattress, that might be good as I think it is too softness for me.

TripAdvisor review
Couples - 10/10/2017
« 3 Nagas with technical problem »

We booked a room in the 3 Nagas. Upon arrival we were told that our room was not available, due to a technical problem (air con out of order). We were then transfered to the Sofitel, out of town. Though the Sofitel is a very good hotel, we did not get what we booked. Somehow disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear "sigristl2017" Thank you for reviewing our hotel and thank you for your understanding. Effectively on your check-in date last month the aircon of your room became obsolete. It was in fact a technical problem, the entire electronic board of the aircon shut down meaning the aircon cannot be switch on even manually. Unfortunately Luang Prabang is still a remote city with limited access to good technical equipment among with other things. Please note that by now everything is perfectly working a maintenance schedule and spares parts has been revised. However please do accept my most sincere apologize to create a disappointing stay with us. Even if we find a solution before your check-in by relocate your booking with our sister property Sofitel at 2.4km far from us (10min by car) I felt terribly sorry that I have to inform you about this problem and please but sure that I understand that even with the upgrade we offer you and couple of others services it does make out for the trouble you went trough. Once again I am deeply sorry and I hope you will give us a second chance to show you 3Nagas MGallery by Sofitel hospitality. All the best. 3NGS Audrey Alcaide House Manager

AccorHotels certified review
L. Families - 01/10/2017
« Good location and very attentive staffs from the hotel »

Overall is a good stat at 3 Nagas however a minor issue faced at toilet condition which is leaking at basin. Which need to fix it in order to make sure floor not slippery.

TripAdvisor review
Couples - 28/09/2017
« Excellent location within a Heritage Belt in a 120 yrs old building »

myself and my wife were very satisfied with Ms Val and her team. Val and her team will make sure that we are well taken care of and most important, they always carry a BIG SMILE on their faces. excellent Location with many places of interests and restaurants and night market and cafe all within 5 to 15min walk. very convenient .

AccorHotels certified review
Yumiko E. Solo - 27/09/2017

overall OK stay; same/ similar to other countries in the region (Accor hotels in South East Asia).

AccorHotels certified review
Sebastian Couples - 26/09/2017
« impressive stay within a UNESCO Heritage belt in a 120 yrs building »

was there to celebrate my wife's birthday. both of us enjoyed our relaxing stay at 3 nagas and were extremely impressed with Ms Nitirat Yosprasertkul (VAL),Assistant House Manager and her team . they were always there to offer their assistance and upmost service to make sure that we enjoyed our stay throughout. will definitely recommend guest to stay at 3 Nagas to enjoy Laos' hospitality. is within walking distance to places of attraction and restaurants and night markets as compared to Sofitel.

AccorHotels certified review
L. S. Couples - 26/09/2017
« Nice staff Comfortable room! »

Staffs are considerate and warm. The hotel location is great. Room is nice and clean. I love the music play very much. Good experience.

AccorHotels certified review
Karen G. Friends - 25/09/2017
« The hotel had good service, but there were a few things I expected to be higher functioning than what they were. »

When I booked the room, I asked for a riverside view and was expecting a balcony or terrace overlooking the river. Our "terrace" which was more of a walk way overlooking a wall covering a side street. The terrace also had loose/rotting floor boards that should be fixed immediately that I made staff aware of when I left. The floor mat in the room was also dirty. I was doing yoga on it and was covered with dirt when I got up. The internet also was not working properly and had to login repeatedly or go across the street to log into another network. And, the one day we wanted to go to the pool, we were told it was "closed." When ever we needed assistance, the staff were great is accommodating and the overall feel of the place was amazing. I want to say again, the staff was amazing and always willing to help and also very accommodating to English speakers. But, I think there are some fixes that need to be made and that room 8 should not be billed as having a terrace with a riverside view. It does not. I will recommend this place to others staying in Luang Prabang -- but I do think these issues need to be addressed.

AccorHotels certified review
Kittikul C. Families - 21/09/2017
« Great hotel in Luang Prabang »

Your staffs there’re do the great job.

AccorHotels certified review
Anonymous Friends - 19/09/2017
« Very nice hotel in Luang Prabang »

Nice hotel, nice location with nice staff

AccorHotels certified review
Annie Couples - 18/09/2017
« Impressive experience »

The hotel location is perfect at the center of old town Laung Prabang. Famous temples, market and restaurants are in walking distance. Breakfast has many variety and good taste. Thank you Khun Val for a wonderful information about the city and her hospitality, as well as Khun Kate who provided us excellent service during breakfast.

AccorHotels certified review
Raimund W. Couples - 14/09/2017
« Nice boutique hotel in 3 centrally located ancient buildings »

Our stay was very enjoyable. When making the booking we were considering the Sofitel, as it had nicer suites with Jacuzzi and a big pool, however, the ancient buildings of the 3 Nagas were charming, and the central location directly at the main shopping street was a big plus. We knew that there was the opportunity to use the pool of the Sofitel, however, with the shuttle and the additional time for transportation we felt that this would have been too much effort, and we refrained from it. Instead we spent a nice evening with a managers cocktail reception and dinner in the Sofitel premises, which was very nice. The 3 Nagas stuff did everything to make our stay most enjoyable. Our suite was well prepared, we also liked the nice breakfast and dinner in the open air restaurant. Audrey - the assistant manager at the front desk - worked very efficiently, and she was giving us all information we would require, also arranged a boot tour and a visit to the waterfalls, which was perfect. We would not be surprised if she would step up in the hierarchy soon, and we wish her success and all the best. We liked her smile and her ability to do 5 things at one time, and not to forget anything. If you want to see the monks walking in front of the hotel you have to be up at 05:30 in the morning.

AccorHotels certified review
Darren Friends - 13/09/2017
« a wonderful experience with great service. »

Charming old world surroundings, with great service. Your manager Audrey was so obliging and helpful, and made us feel right at home.

AccorHotels certified review
R. W. Friends - 11/09/2017
« Audrey and her team were fabulous, the hotel a pleasure to experience. »

The hotel is beautiful, a pleasure to experience. Audrey and her team are perfect examples of what good service means. Her sincere attention to customer satisfaction is highly appreciated.

AccorHotels certified review
Yj Couples - 11/09/2017
« Charming room and friendly service. »

I loved the room and rhe manager was wonderful. I would stay at 3 Nagas again if I go back to Luang Prabang.

AccorHotels certified review
Monkeyman Friends - 04/09/2017
« 20…0903experience in 3 Nagas Luang Prabang »

Convenient location,great service,nice staffs,clean room,beautiful buildings and garden.....There‘s little trouble when post points。whatever,it's a nice experience here。Everything seems great。

AccorHotels certified review
Pitchy Couples - 31/08/2017
« Perfect! »

Warm welcome, good location, nice staff, comfortable and clean room

AccorHotels certified review
C.s.i./a.c.i. Solo - 31/08/2017
« Pleasant boutique type accomodation , nice managment making you feeling home »

There is never only positiv aspects , but all in all it was good , very friendly , very kind , it is important to feel that this is a real atitude of the people ....all staff included The negativ aspects i could enumerate are ,as follows : Small technical shower problems Noise insulation in room no. 2 .........side street , as well as second floor .....attention when you have children on second floor jumping all over , there is dust descending from the ceiling at lower level ( keep kids ground floor if possible - )

AccorHotels certified review
Umaporn C. Families - 22/08/2017
« great service »

nice staff

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