Hotel - 3 Nagas Luang Prabang - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

3 Nagas Luang Prabang - MGallery by Sofitel

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4.5/5 650 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor unheated pool  (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycle hire facilities
    • Boules/petanque (Paying, Nearby)
    • Bowling (Paying, Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:30-22:30
    • Opening hours : Week-end 06:30-22:30
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Hotel location

Our rooms

Each of our 12 character-filled rooms is unique and beautifully furnished with dark, exotic wood. Enjoy a luxurious night's sleep in Lamache House (former ice cream shop to the royal palace) or Khamboua House (built for the king's counsellor in 1903).

  • 15 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Manual temperature control
    • Crib on request
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.7/5 AccorHotels Rating Based on 306 reviews

Our guest reviews for 3 Nagas Luang Prabang - MGallery by Sofitel

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 650 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Tessa B. Couples - 08/04/2018
« Brilliant location »

The location and helpful staff made our stay very enjoyable. However, when it rained the roof leaked and we had to move rooms as a result. In a short stay this was annoying as it wasted time. I assume the room was one of the same standard but it did not have a balcony like our original room. No compensation was offered.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs B., Thank you for taking the time to tell us about your experience at the 3 Nagas Luang Prabang - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have fixed the roof already. I am sincerely sorry for the waist of time that it occasioned. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang

AccorHotels certified review
Dorothy G. Friends - 02/04/2018
« Relaxing & Pampering Stay »

We feel so pampered by the hotel from start to finish - transport, food, room, facilities, etc. Staff Noy and Bird were especially helpful and very informative. The staff serving at the breakfast room provided excellent service too! However, after our 1 day tour, we had asked the tour guide to drop us off at Sofitel Le Spa. We were a bit disappointed that when only 1 of us decided to use the spa, my friend who decided to go back to 3 Nagas to rest had to pay for her own tuk tuk back. There was another guest from Sofitel going to 3 Nagas at the same time as her but he was given free transport while she had to pay. It's discriminating. Also, we realised that when we booked our tours through the hotel we were highly ripped off when we compared with the prices of the many tour agents near the hotel. We had expected to pay more since we booked through the hotel but not at so much more. The hotel must have rewarded itself with a very high commission!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.Lee Hwa We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, especially Miss.Noy and Mr.Bird. Concerning the Spa transportation issue, I already informed the Sofitel team about this incident. On their behalf please do accept my apologizes. About the tours, I am very sorry that you felt ripped off as Accor hotels group we have to pay 10% taxes and 10% service charge. We do not have commission of these tours. Effectively it is more expensive than outside agency. Local agencies pay only local taxes, if they pay something moreover their tours are joining tours and no guarantee at what you will leave if someone is late. Booking through the hotel guaranteed you a clean, well maintained car with experimented driver. On time with a English licences tour guide and only for the two of you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang

AccorHotels certified review
Madhu M. Couples - 31/03/2018
« Dr »

It was lovely The staff aimed to please Ms Audrey and ms not were super good and took care of every detail and deserve accolades

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madhu and Suresh, Thanks a million for all your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I already shared with the team all your compliments and as well tips and recommendations, I am sure that it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you so much again for sharing your experience. I hope we will have the opportunity to meet again in the future. Take of you and have a safe trip back to Chicago All the best. 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang

AccorHotels certified review
Anonymous Business - 31/03/2018
« Efficient and welcoming »

Very enjoyable. Good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edward , Thank you very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am aware that somtimes the space might akward in the room and I am delighted your embrace our house. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. All the best to all you family. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang.

AccorHotels certified review
John B. Couples - 28/03/2018
« A very conveniently located property. »

Very friendly staff and comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.b., We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang

AccorHotels certified review
Chris D. Solo - 22/03/2018
« Quaint luxury »

A very enjoyable stay overall, enhanced by very friendly and attentive staff. Good breakfast and excellent restaurant at reasonable prices. Comfortable and spacious room, very comfy bed, lovely polished wood everywhere. Bathroom a little outdated, but still a good overbath shower. A light directly over the mirror would be useful for shaving. Not much sound insulation, but not surprising as it's an historic converted building and it's pretty quiet at night anyway, so not an issue at all. Loved the old Citroen, pity it no longer runs. Given its historic and potential PR value I wonder if Citroen would assist in its restoration. I'm sure you could sell trips in it to guests. I would definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.D., We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning the bathroom I am glad you mentioned it because I am plaining to give a little touch of modermity to them. Your feedback comfort my idea. Unfortunately for the Citroen it is the end. I use to share the same vision as you and we had a German vintage car expert came in last month and announced us that it was too late for it. Even spending $15 000 will helps but will need a professional on spot...which in Laos...not really possible. My heart broke but this is the truth. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang

AccorHotels certified review
Suzanne Friends - 18/03/2018
« Very comfortable stay in the best location in Luang Prabang »

Hotel is located over 3 adjacent sites that all retain their original character. Extremely spacious room, exceptionally comfortable bed and well stocked, clean bathroom (with bath & shower). Nice touches include free daily water bottles, crisps etc in the room. Did not eat or drink at the 3 Nagas but did take a tuk-tuk to their sister hotel, the Sofitel, to relax by the pool and take in the sumptuous gardens and poolside service. The daily alms giving service takes place outside the 3 Nagas and the daily afternoon tea takes place at the Sofitel (which wasn't clear on the hotel sign). Overall, a fabulous base from which to explore the beautiful Luang Prabang.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs W., We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide

AccorHotels certified review
Wim P. Solo - 08/03/2018
« Below expectations and overpriced »

The hotel was not worthy to be associated with the Sofitel brand. They had no eye for detail, which is something I've always taken for granted during my previous stays at Sofitel and M-Gallery hotels. Negative: - Greasy fingers on the glass bathroom door - Mosquito net around the bed was full of holes - I killed a giant spider which sat on my bed and left it on the floor. Three days later it was still laying there - I’m familiar with the Planet21 program and I’ve re-used my towels as much as possible. I left one of the towels which I wanted to be changed on the floor, but housekeeping picked it up and left the dirty towel in the bathroom cabinet - Bathroom sink drained difficultly, which could be solved easily by unscrewing the screw of the sink-plug - The night before leaving, the staff proposed a taxi to the airport for the next day for 15 USD, while there were taxis in front of the hotel that charged only 5 EUR (50’000 KIP) - Chocolate from the minibar was priced 5 USD while you could have an entire meal for 5 USD in the neighboring restaurants - Wifi connection was buggy - Not sure what it was, but during the night I've often heard squeaking animals in the walls (sounded like rats very closeby). Positive: - Hotel location - Friendly staff - Comfortable bed - Lovely terrace & garden

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.P., Thank you for taking the time to tell us about your experience at the 3 Nagas Luang Prabang - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that I well noted your "technical" comment about the room and I will take the appropriate measures to address the problem and prevent future occurrence. About the prices I am sorry that there were not suitable to you. The minibar as it for the convenience of the guests in your room available 24h/7 the prices are usually always more expensive then the outside prices. Our airport service guarantee a licensed and experimented driver, with a clean and well maintained car - no joining only private transfer - on time. Concerning the Wifi, and the other issues you mentioned please do not hesitate to reported to the reception, we are here to make your stay more comfortable. At MGallery, as you know, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang.

TripAdvisor review
Family - 04/03/2018
« 3Nagas »

I really loved the place. Old historic house in the world heritage city, can't ask for more. You can go everywhere within the walking distance. The staffs are really nice and very helpful. The only bad thing about Laos is they have a shortage of water supply, the last day I was there the water stopped running for a few hours, but that's ok. I still love it anyways.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Sirintra, Thank you very much for your wonderful comment. I am delighted to read that enjoy your stay with us and you appreciate the old character of our house. Concerning the water I am sorry for inconvenience and the misunderstanding. A of the main public water pipe broke nearby the hotel which affected the entire quarter - meaning no running water. Our hotel, in this type of case, is equipped with water tank for the guests to still be able to use the bathroom. We requested an extra refill to be able to provide water to all our guests for 24h as the water company was not able to give us any precise delay. Unfortunately the timing between your checkout and the refill was not the best. Once again I apologize for it again. I hope we will have the opportunity to welcome you and your family again in Luang Prabang. Thank you again. Regards.

AccorHotels certified review
Jason S. Couples - 02/03/2018
« Time to relax in Laos luxury after trekking in Nepal! »

The 3 Nagas (Luang Prabang) stay was exactly what my wife and I needed after trekking in remote Nepal for a local friends wedding. It was such a relief to arrive at a new country and and be able rest in the Luxury and charm that was the 3 Nagas. We found the staff on the whole to be wonderful with Noy and Fan being the standouts. The attention to detail, friendly approach and genuine caring for guests was obvious throughout the entire stay! Meals were excellent and food and beverages very well priced. Thoroughly enjoyed our time at the Hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr&Mrs. S., We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I already share your comments with our team Fan and Noy were thrilled and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang

AccorHotels certified review
T. K. H. Families - 25/02/2018
« Best in de world in this historical & Heritage town »

As stated

Our hotel has responded to the review
Our hotel has responded to the review

Dear T., Thank you very much for your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always encouraging to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve to motivate all of our staff as we strive to continuously improve the quality of our services. It was a real pleasure to welcome you and your family. Please tell Sharon to do not hesitate to contact me to talk more about animal shelter. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang

AccorHotels certified review
Emily R. Couples - 25/02/2018

Amazing traditional bedrooms, lovely food but most importantly fabulous staff especially Fan, Audrey, Noi and Sen

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emily, It is always a pleasure to read your positive feedback. I will share your comments with our team and actually print it out to add on our staff "wall of fame". I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I wish you all the best I was glad to meet you! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang.

AccorHotels certified review
Kelly V. Couples - 20/02/2018
« Perfect Location for Luang Prabang! »

We spent 5 nights at the 3 Nagas in February. We had a room facing the main street. The room had a king size bed with the softest sheets. The room was a little on the dark side, but lighting seemed adequate. Our first impression of the room was somewhat rustic, but authentic and historic. The location is perfect for watching the morning ritual of the monks receiving food donation. The breakfast seemed adequate and service was good. We also enjoyed dinner at the restaurant. Everyone who worked at the hotel was very nice and welcoming. We spent a few of our days at the Sofitel by the pool. It's only a $2 tuktuk ride from the 3 Nagas to the Sofitel. It was nice to have access to the spa and pool at the Sofitel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.V., We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It was a pleasure to welcome you in our property and to receive your positive feedback. I will share your comments with our team as we strive to continuously improve the quality of our services. I appreciate your mention about "little bit dark" as I am currently working on a "lightning up rooms" project. Your comment support my speech to the owners so thank you. I hope we will welcome you soon again and your stay will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang

AccorHotels certified review
Carlos C. Couples - 03/02/2018
« A lovely property beautifully managed »

From the moment we arrived the staff could not have been more attentive, from the young fellow that picked us up at the airport to the warm reception received at our arrival at the property from Audrey and her staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.C., Thank you very much for your mentions about the team. It was a real pleasure to have you with us for these couple of days. I hope you nephew will not worry you too much. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide 3Nagas Luang Prabang.

AccorHotels certified review
Paleemukh R. Families - 31/01/2018
« Wonderful Stay and Great Hospitality »

One of the best hotels in the list, excellent service, staffs are very helpful, friendly and great hospitality. The front staff also has been incredibly nice and helpful in advice on what to do in this small lovely town. The hotel provides us a good facilities, inside guest room is all regularly cleaned during our stay. The perfect location in the old town can make our stay more easy when explore further around the area, you can walk around from day till night. Modern heritage interior decor room and suite are unique and make our stay feel more relax. The breakfast was tasty including dinner at the restaurant was great and high quality of ingredients. Overall experience and service left a great impression on us. I would recommend this hotel to everyone and families. You will never regret just be there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Paleemukh , We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I am delighted to read that each step of your stay was a success. The fact that you resume your stay as "privileged" is a great reward to us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang.

AccorHotels certified review
Victor H. Couples - 30/01/2018
« Friendly and helpful. »

It was peaceful and well managed and supported our visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr&Mrs.H., I very appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I was delighted to have you for these couple of days. I hope the body lotion will be a nice little souvenir for you Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang.

AccorHotels certified review
David W. Friends - 24/01/2018
« Lovely hotel with wonderful staff »

Although in the main centre of Luang Prabang the hotel is quiet and peaceful. The rooms are generous in size with all the amenities you would expect. Our room had a lovely balcony overlooking the main street. The food was excellent. I would thoroughly recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.w., Thank you very much for your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang.

AccorHotels certified review
Jackie F. Friends - 14/01/2018
« Mrs J F. »

Most enjoyable.Room very comfortable loved being able to have a cup tea with milk provided.Toiletries excellent.Breakfast selections good staff very accommodating ,polite and cheerful.Would certainly recommend to friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs.Flowers, We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang

AccorHotels certified review
Somying Solo - 10/01/2018
« Excellent experience at 3nagas »

Spacious room with cozy facilities & friendly staff. Variety of tea & coffee provided in the room with complementary. Got private balcony & provided bicycle to use as FoC. Only cons was No TV in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khun Somying, We very much appreciate your comments regarding your stay at the 3 Nagas Luang Prabang - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope the fact that our hotel do not have TV in the room did not affect your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one and perhaps little bit longer.. Sincerely, 3NGS Audrey Alcaide House Manager 3Nagas Luang Prabang

AccorHotels certified review
Jean P. F. Couples - 07/01/2018
« Nice but perfectible in the center of Luang Prabang »

Enjoyable. We liked Luang Prabang, the central location of the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur f., Merci beaucoup pour commentaire suite à votre séjour au 3 Nagas Luang Prabang - MGallery by Sofitel. C’est avec grand plaisir que nous recevons vos compliments. Aussi, je ne manquerai pas de partager votre appréciation avec toute notre équipe. N'hesitez a me contacter directement si vous souhaitez partager plus details sur vos commentaire et/ou sejour en general. Merci et peut etre a tres bientot. Cordialement. 3NGS Audrey Alcaide House Manager

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