Pullman Kinshasa Grand Hotel 5 stars

TripAdvisor rating 4.0/5 210 reviews
Pullman Kinshasa Grand Hotel
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Hotel extras

  • At the heart of the business district, close to the city center,

  • The luxurious comfort of 190 rooms and suites.

  • A vast relaxation area: swimming pool, fitness center, hammam, sauna and treatment center.

  • Various food and drink options: 2 restaurants, 3 bars.

  • 11 modern meeting rooms.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowed
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Tennis
  • Boat excursions (Nearby)
  • Squash court
Catering
  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Pullman Kinshasa Grand Hotel

4 Avenue Batetela
9535
kinshasa
democratic republic of congo

Tel: +243243858000112

Fax: (+243)243/858000112

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    AEROPORT DE N DJILI At 27km / 16 miles

GPS :-4.314103, 15.276811

Our accommodations

Enjoy luxurious comfort and modern facilities in our 190 rooms and suites. Our rooms offer exceptional views over the Congo River and the city of Kinshasa.

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

DELUXE EXECUTIVE ROOM, access to the Pullman Lounge, 1 King Size Bed, high floor

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Nespresso machine
  • Mini Bar

Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Mini Bar

JUNIOR SUITE, access to the Pullman Lounge, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 45
  • Wireless internet in your room
  • Nespresso machine
  • Ironing board and flat-iron
  • Mini Bar

DELUXE SUITE, access to the Pullman Lounge, 1 King Size Bed, high floor

  • Max. number of persons: 2
  • Area: From 50

PRESIDENTIAL SUITE, 3 king size beds

  • Max. number of persons: 6
  • Area: From 300

Our restaurants and bars

Lunch

10:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RESTAURANT L'OKAPI

Type of cuisine: International

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

La Pizzeria

Type of cuisine: International

LE BOMENGO

Photo non contractuelle / Strictly non binding

The Bomengo bar is near the reception. Enjoy a drink in this low-key, elegant environment, whether for business meetings or a spot of relaxation. The bar offers a wide selection of "Mariage Frères" teas. Open every day from 8am to 10pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR L'ETOILE

Photo non contractuelle / Strictly non binding

Our stylish lounge bar offers an unrestricted, 180° view of the Congo River and the city of Kinshasa from the 9th floor of the hotel. Sample our cocktails and tapas in a musical, inviting atmosphere, whether it's the weekend or just the end of a long day.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR PISCINE

Photo non contractuelle / Strictly non binding

Throughout the day, our hostesses will be delighted to offer you a refreshing drink while you relax on one of our poolside deckchairs or on one of our comfortable terraces. Lounge music in the afternoon and a live band in the evening

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 700

  • Maximum capacity: 650 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Pullman Kinshasa Grand Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

1,310 reviews

tripadvisor

TripAdvisor Rating 4.0/5

210 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

It was very pleasant but with a few "hiccoughs".

Customer review rating 4.1/5

Anonymous Business - 12/09/2019 AccorHotels review

(1) One on my garments was not returned from the laundry. I had to ask at the front desk twice before the laundry manager came to talk to me. It was delivered to my room on Day 3. (2) Room service - 2 out of 4 nights were fine. The other 2 nights - I waited an hour and a half and no one called to explain the delay. The first incident - I was told they were short staffed and only a few workers to serve the entire tower. I called at 1 hour and was told "it will be there in 5 minutes", but arrived 25 minutes later. The 2nd incident - I was told the worked was stuck in the elevator. I did get a 20% discount that night. (3) On my last night - arrived to room and found water leaking from the shower ceiling - water on floor and trash can collecting water. I did not check phone for messages -- but there was no note in the room. Notified front desk and manager came to assess - but it appeared no one had been notified or action taken until I contacted front desk. I will say that the rooms were well maintained (very clean) and the staff very polite and friendly. Other - I did not see the service charges for the room service until I checked out - these should be on the bill when you sign for the meal in your room or at restaurant.

Dear Betsey H., Thank you for sharing a review of Pullman Kinshasa. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. We want to apologize for not being able to make you feel supported , we do our best to offer a caring and personalized service giving all the possible solutions to make sure you fully enjoy your stay among us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager
Customer review rating 4.1/5

Serge Business - 12/09/2019 AccorHotels review

Overall very good

Dear Serge Zola N., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

It was very dissapointing, not for the first time though

Customer review rating 4.1/5

Thamsanqa S. Business - 03/09/2019 AccorHotels review

Since I started staying at your hotel customer service does not exist. Rooms are never properly serviced and when you ask for insect spray, towels, gel, or whatever it take repeated request and promises make which are never followed up on and if you are lucky you get what you are looking for the following day. I can never understand why when rooms are cleaned fresh towels are never provided which then call for one to ask.

Dear Tamsanqa S., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. See you very soon! Marc Frere General Manager

Nice!

Customer review rating 4.1/5

Tania Business - 30/08/2019 AccorHotels review

The hotel is great and the staff very welcoming. I remember being greeted very well by Joel from the front desk who took good care of me during my stay. And I also liked the breakfast on the terrace. it was very pleasant

Dear Mrs M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marc Frère General Manager

Satisfactory. Spent one night.

Customer review rating 4.1/5

Katerina Y. Business - 28/08/2019 AccorHotels review

Room was clean but as I walked in the aircon was on full. Suggest energy saving. Lamps need attention - suggest maintenance manager inspect toons. Enjoyed complimentary water and toiletries in the room. Why do I always get the street view ?

Dear CATERINA Y., Thank you very much for the time you spent to share your personal impressions of your stay at our hotel. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, Marc Frère General Manager
Customer review rating 4.1/5

Michel Business - 26/08/2019 AccorHotels review

The rooms had a small coming from the air conditioning, the morning buffet was not to what it used to be, and the people serving coffee in the morning was not very good at is task, 2 other men walk around with there hands behind there back and when I ask them for a cappuccino they said ok, but after 3 demands and 25 minutes I took my cup and got the coffee guy to serve me

Dear Michel M., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

Nice !!!

Customer review rating 4.1/5

Evans Business - 17/08/2019 AccorHotels review

It was a very nice stay, the service was professional. and the staff always ready to give you a good service. My greetings to Joel from the reception who made us very welcome.

Dear EVANS KIPKIRUI S., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. See you very soon. Marc Frere General Manager

Rooms could be cleaner

TripAdvisor rating 4.0/5

aukvish Business - 15/08/2019 TripAdvisor review

The rooms could be cleaner, on a Sunday rooms were cleaned only around 1600. The lifts are scary, out of 3 lifts only 2 were functional, the noise level was abnormal and the lift does not work on occasions.

Dear Aukvish, Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mr

Customer review rating 4.1/5

Alain Solo - 12/08/2019 AccorHotels review

It was great but at time I was smelling the bitume product

Dear Alain K., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. We will do our best to always satisfy you. See you very soon. Marc Frere general manager

My preferred Kinshasa hotel

Customer review rating 4.1/5

Nathan Business - 12/08/2019 AccorHotels review

I always enjoy the Kinshasa Pullman for the consistent quality and comfort.

Dear Nathan W., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. see you very soon. Marc Frere general Manager

Short stay

Customer review rating 4.1/5

N. S. Solo - 08/08/2019 AccorHotels review

Short stay, but I will definitely come back. Mostly enjoyed the breakfast buffet. The staffs are very friendly and many thanks to Deborah. Keep it up !

Dear N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We will not fail to share it with Deborah for the greatest pleasure of all the staff members. We hope to see you again very soon. Sincerely, Marc Frere General Manager

I fully enjoy my stay in the hotel, beautiful set up and good services but .confusingly mad when trying to pay for hotel services

Customer review rating 4.1/5

Juan I. T. P. Business - 07/08/2019 AccorHotels review

It was strange that after requesting my signature and room number, minutes later , on several occasions, the employee would ask for cash, Quite unconfotrtables when I asked for room service in my pijanams and had to go out to look for cash. This got worst and worst. Finally in reception they asked me for a cash deposit If i wanted to sign services to my room. I did not have cash and there were not ATMs functioning in the vicinity. Finally I managed to pay with credit card for several services in bars and restaurant, but i was scared of requesting room service or laundry again. What a management mess!!!

Dear Juan Ignacio Trives P., Thank you for taking the time to write to us after your stay at Pullman Kinshasa Grand Hotel. We are sorry that the service and delivery did not live up to your expectations, and we ask you to accept our sincerest apologies. Pullman hotels are eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Be assured that the necessary measures will be implemented to improve the quality of services mentioned. Once again, we thank you for your comments and hope to regain your confidence during your next stay. In the hope of welcoming you soon, please believe, Sir Juan Ignacio Trives P., , in expressing our best feelings. see you very soon. Marc frere general manager.
Customer review rating 4.1/5

Amir Business - 05/08/2019 AccorHotels review

very friendly

Dear a., We very much appreciate your comments. See you very soon.

ok

Customer review rating 4.1/5

I. N. Business - 05/08/2019 AccorHotels review

the experience was ok, the staffs were very helpful however had no decision power which is a pity since for all inquiries, they always had to refer to the manager

Dear IBRAHIMA n., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. See you very soon Marc frere General manager
Customer review rating 4.1/5

Kamasa C. Business - 03/08/2019 AccorHotels review

I wasnt satisfied because the room 712 was sending bad odours at night. Honestly as 5* u need to check on that. And the walls of the room very thirty for a 5*hotel

Dear C. K., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience regarding your room did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frere General Manager

Mr.

Customer review rating 4.1/5

H. J. Business - 28/07/2019 AccorHotels review

Generally it was a good experience. The Hotel is extremely clean and the services are good. Only two issues some how upset me, one is the rooms being to small though well equipped, and the second shortfall is the idea of depositing cash for extras. I did not like this because my sponsor settles the bill on my check out, and he does not give me cash, how could I make a deposit? Furthermore, I did not know this condition so that I could get prepared. Otherwise its a nice hotel

Dear J. H., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding the matter of the cash deposit, it's a procedure that the hotel put in place so that our guests may consume freely in all our points of sale while taking into account that they made a deposit for their extras. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frere General Manager

Good service

Customer review rating 4.1/5

Harm F. Business - 15/07/2019 AccorHotels review

At first I was unhappy with the new room upgrade policy, but understand the situation better after speaking to Mr Marc Frere. I appreciate the prompt manner that Mr Frere handled the situation and I will ensure to book the higher category next time to qualify for the larger suite. Thanks for great service and especially to Deborah for always making sure I am happy. See you again soon...

Dear Harm F., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with Deborah. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frere General Manager

Great service

TripAdvisor rating 4.0/5

Okidokie8008 Business - 15/07/2019 TripAdvisor review

The staff are really trying to make the experience great. As I have been staying in Pullman Kinshasa regularly for a few years now, I can see the overall improvement with regards to the service levels. In particular, Deborah and Dorcas always go the extra mile to put a smile on my face.

Dear oKIDOKIE8008, Thank you very much for sharing this great review of your recent stay at Pullman Kinshasa. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerly,

Good

Customer review rating 4.1/5

Salem Business - 14/07/2019 AccorHotels review

It was a good experience, however for the price the service could be much better

Dear Salem A., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frere General Manager

Good value for money

Customer review rating 4.1/5

Jules M. Business - 06/07/2019 AccorHotels review

The room was clean and very comfortable. The staff always friendly and obviously dedicated to the customers. The restaurant had very reasonably priced meals, compared to that of the same category of hotels in the region. Checking out was a bit slow, but this may have been due to a computer malfunction. Overall, the Pullman Kinshasa is a great value for money

Dear Die M., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frere General Manager
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