Hotel - Pullman Kinshasa Grand Hotel
Pullman Hotel Pullman Hotel

Pullman Kinshasa Grand Hotel

4.0/5 140 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf lessons (Nearby)
  • Tennis
  • Boat excursions
  • Other sports activities
    • Horse riding (Nearby)
    • Squash court

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 11 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Enjoy luxurious comfort and modern facilities in our 190 rooms and suites. Our rooms offer exceptional views over the Congo River and the city of Kinshasa.

  • 190 rooms
  • 88 non-smoking rooms
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

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4.1/5 AccorHotels Rating 944 reviews

Our guest reviews for Pullman Kinshasa Grand Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 140 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Nt Business - 09/07/2018 AccorHotels certified review
« Comfortable, welcoming but average services »

Comfortable bedroom and facilities, welcoming staff. Our room was located by the restaurant and was very noisy due to music/concert; and then generator. Waited 45min for a pizza at the restaurant, no ironing board in the room. Apart from that, good and relaxing experience. Gym is great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

Anonymous Business - 07/07/2018 AccorHotels certified review
« Not pleasant »

I had no hot water in my room even though I reported it. I had no hair dryer in my room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madame, Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

O. Business - 30/06/2018 AccorHotels certified review
« Bof... »

...

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur O., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Pullman Kinshasa Grand Hotel. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Pullman sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Marc Frère Directeur Général

Nancy S. Business - 28/06/2018 AccorHotels certified review

Overall enjoyed my stay. The food in the bar and restaurant Okapi was the best I’ve had in Kinshasa. The room was comfortable and everything was in good working condition. The bellmen and concierge were very helpful and pleasant . Other service was a bit spotty, ranging from excellent (Giresse in restaurant) to not very helpful - some of the front desk staff - and this is the reason for rating an 8 and not a 10.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nancy S., Thank you very much for providing us well detailed review of your experience and for highlighting the eareas that made your stay enjoyable. Your comments well be share with the team and we are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we truly hope to see and to welcoming you back you soon at Pullman Kinshasa Grang hotel . Sincerly, Marc Frère Generla Manager

Marklynd Business - 26/06/2018 AccorHotels certified review
« Comfortable, clean, good services. »

Stayed for 1 week. Have stayed several times before. Prefer to other hotels, including Fleuve. Strengths: Helpful, friendly staff; comfortable room and bathroom; good breakfast buffet, decent gym, good pool. Weaknesses: Need more healthful food options (low fat, low salt) on menu, some breakfast ingredients stale (wheat flakes), this time internet was intermittent and speed was slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark L., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations specially for healthful food and Internet ; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

Colin G. Business - 24/06/2018 AccorHotels certified review
« Well below expectancy »

Poor restaurant service, poor laundry service, poor response to requests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Colin G., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

Thomas Business - 10/06/2018 AccorHotels certified review
« Business Trip to Kinshasa »

First time at the Bullmann in Kinshasa.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas R., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

Anonymous Business - 29/05/2018 AccorHotels certified review

overall great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fabien L., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

Anonymous Business - 20/05/2018 AccorHotels certified review
« Excellent service and great food. Fantastic breakfast spread. »

Excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brandan H.,, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marc Frère General Manager

Patrick K. Business - 02/05/2018 AccorHotels certified review
« Very good and pleasant stay »

Very professional staffs always keen to assist. Excellent food and variety at breakfast. Superbe food overall from the pizzeria to the national dishes. Rooms at good standards of international hotels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. k. muanda, We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

Pidji K. Solo - 02/05/2018 AccorHotels certified review
« It was great »

The staff was the best in the world. They gave the best all the time . The went above and behind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. pidji K., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

Richard P. Business - 29/04/2018 AccorHotels certified review
« Mr »

Comfortable and good helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. p., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

Sebastien M. Business - 26/04/2018 AccorHotels certified review
« Nice but few issues »

The room was perfect and the staff was nice. However the fact that there was no toilet paper at all in the room and that I had to call reception to get some. Unacceptable for such a place. In addition I was disappointed by room service. I ordered twice the same thing for 2 evenings but did not get really the same dishes. Why such a lack of consistency?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations specially for the lack of consistency of food and no toilet paper in the room; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

Anonymous Business - 23/04/2018 AccorHotels certified review
« Home away from away! »

Very lovely place, clean and comfortable. It really did feel like home away from home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marc Frère General Manager

Nathalie Business - 23/04/2018 AccorHotels certified review
« Quality service and great breakfast but let down by the hotel food. »

Very comfortable, the staff were very helpful. The food at the poolside restaurant however is terrible. The wifi was also not reliable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs H., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that food at the poolside and wifi experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

Giovanni C. Business - 19/04/2018 AccorHotels certified review
« very confortable »

Very good service, consistent standard at all levels. Excellent breakfast. Nice pool. Weak wetness center Average restaurants

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giovanni C., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive a feedback from our guest. Your comments will be shared with the team for taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

Anonymous Business - 16/04/2018 AccorHotels certified review
« Hotel was clean and centrally located. »

Staff were very helpful and hotel is well kept. In particular, the outside restaurant serving pizza is exceptionally good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marc Frère General Manager

Richard T. Business - 16/04/2018 AccorHotels certified review
« Mr »

Pleasant, safe, friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

Jovita F. Solo - 31/03/2018 AccorHotels certified review
« Smell of smoke coming from other rooms on 7th floor (non smoking floor) »

Overall good experience, but smoke smell is a problem in non-smoking floor. I signed to be an Accord member but they did not have me on the records when I checked in. I had booked a pick up at the airport, but the shuttle was not waiting for me. I waited for almost one hour

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jovita F., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

Prasanna S. Business - 30/03/2018 AccorHotels certified review
« Not satisfied with service. Unprofessional »

I checked in at the hotel on 20th March. At the reception, I was asked to pay the amount for all 7 Nights (i.e. USD 2051.00 for each). I had paid the said amount USD2051.00. But, the person at the reception gave me the receipt for the incorrect amount (i.e. USD 2015.71). At the time of Check-out (i.e. on 27th March’18), the person at reception told me that I have paid only USD 2015 (based on the incorrect invoice which they have raised at the time of Check-in) and asked me to pay the difference in fare – which is USD 35.29. Here, I should have cross checked my charge slip which I failed to do because I just presumed that they would have charged me incorrectly. I paid USD 35.29 to the hotel again in cash which I am not supposed to pay. I realized this only in Addis Ababa when I was waiting in Transit that I paid the full amount USD 2051 but the receipt was given to me wrongly. Below are the details: Name: Prasanna S. Room no: 509 Check-in date: 20th March’2018 Check-out date: 27th March’2018. Kindly try to help me to credit the additional amount to my credit card which Hotel has charged me incorrectly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Prasanna S., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

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