Hotel - Pullman Kinshasa Grand Hotel
Pullman Hotel Pullman Hotel

Pullman Kinshasa Grand Hotel

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4.0/5 135 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 234.69 USD Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Pet allowed
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis (Paying)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 11 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Enjoy luxurious comfort and modern facilities in our 190 rooms and suites. Our rooms offer exceptional views over the Congo River and the city of Kinshasa.

  • 190 rooms
  • 88 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 883 reviews

Our guest reviews for Pullman Kinshasa Grand Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 135 reviews
AccorHotels certified review
Jovita F. Solo - 31/03/2018
« Smell of smoke coming from other rooms on 7th floor (non smoking floor) »

Overall good experience, but smoke smell is a problem in non-smoking floor. I signed to be an Accord member but they did not have me on the records when I checked in. I had booked a pick up at the airport, but the shuttle was not waiting for me. I waited for almost one hour

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jovita Fernandez, Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

AccorHotels certified review
Prasanna S. Business - 30/03/2018
« Not satisfied with service. Unprofessional »

I checked in at the hotel on 20th March. At the reception, I was asked to pay the amount for all 7 Nights (i.e. USD 2051.00 for each). I had paid the said amount USD2051.00. But, the person at the reception gave me the receipt for the incorrect amount (i.e. USD 2015.71). At the time of Check-out (i.e. on 27th March’18), the person at reception told me that I have paid only USD 2015 (based on the incorrect invoice which they have raised at the time of Check-in) and asked me to pay the difference in fare – which is USD 35.29. Here, I should have cross checked my charge slip which I failed to do because I just presumed that they would have charged me incorrectly. I paid USD 35.29 to the hotel again in cash which I am not supposed to pay. I realized this only in Addis Ababa when I was waiting in Transit that I paid the full amount USD 2051 but the receipt was given to me wrongly. Below are the details: Name: Prasanna S. Room no: 509 Check-in date: 20th March’2018 Check-out date: 27th March’2018. Kindly try to help me to credit the additional amount to my credit card which Hotel has charged me incorrectly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Prasanna Srinivasan, Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

AccorHotels certified review
Yves Business - 27/03/2018
« Mr »

Ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yves K., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; specially for food . Please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02…5 if you wish to discuss this matter in further details. Sincerely, Jenny EZATY EZARO Guest Experience Manager

AccorHotels certified review
H. Business - 26/03/2018
« Mrs »

The stay was nice but the reception staff hardly smiled and were busy talking on the phone when customers were waiting. This didn’t make u feel particularly welcome. Could do with a better menu and more choice for food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gail H., Thank you for taking the time to share your experience following your stay at the Pullman Kinshasa. We are sincerely sorry for the receptionist's attitude upon your arrival. Rest assured that steps are being taken to make you feel welcome. Your comment about the menu has been taken into consideration. We hope that you will have the opportunity to see it at your next stay. Thank you again for sharing your experience and looking forward to welcome again in the near future, we remain. Sincerely, Marc Frère General Manager

AccorHotels certified review
Anonymous Business - 19/03/2018
« Fair »

The food is not good and that makes the experience fair...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs A., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

AccorHotels certified review
Ed N. Business - 14/03/2018

Hi, everything was great. But it has been over week since I checked out and I am still pending the credit to my credit card. Please advise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Nagle, We thank you for your recent stay at the Pullman Kinshasa Grand Hotel. Please find attached the proof that our bank account has been debited for your refund. We apologize for the delay in processing your refund and the organizational difficulties that may have resulted. We promise that this will not happen again in the future. Counting on your understanding and your loyalty, we hope to welcome again very soon. Jenny EZATY EZARO Guest Experience Manager

AccorHotels certified review
Thomas N. Business - 12/03/2018
« Mr »

It was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr N., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marc Frère General Manager

AccorHotels certified review
Benson M. Business - 06/03/2018

Good, thank you. Enjoyed your deco at the reception, hospitality in the restaurant during breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benson Rimai Mavhu, We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

AccorHotels certified review
Anonymous Business - 20/02/2018
« Comfortabel visit »

I enjoyed staying at the hotel. Would have enjoyed more if the music every evening wasn't so loud. Felt like the music was playing in my room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear kim sherma miller, Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manger

AccorHotels certified review
Ab Business - 20/02/2018
« Very comfortable - let down by poor internet »

Room great, restaurant, pool etc. Only let down (but major one) was that internet did not work in room. Very difficult if you are there on business. Would not stay again unless this was fixed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Abercromby BROCK, Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectationsespacialy for the Wifi; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

AccorHotels certified review
Ben M. Solo - 13/02/2018
« Amazing »

I would like to appreciate the outstanding service of the following people: Pierrick Jenny Jean-Claude Bennie Pierette Giresse (shuttle service) They made me feel as if I was more than a Platinum member.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ben M. Kayembe, We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

AccorHotels certified review
L. R. Business - 10/02/2018
« Calm.safe. clean and well managed. French food is realy goo »

Good exeprience. Just one question regarding the elevators at right side...its doenst work . Is it normal ?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Regis Laugier, We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be also informed that the elavator is fixed for your confort. Thank you again for sharing your experience, and we hope you still have a pleasant stay among us. Sincerely, Marc Frère General Manager

AccorHotels certified review
Joseph N. Business - 05/02/2018
« Extremely satisfied »

Pull Man offered a wonderful services, orientation, delicious meals and a calm stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ntakiyiruta , Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

AccorHotels certified review
Colin G. Business - 30/01/2018
« An oasis of calm in Kinshasa »

Great place to put you feet up after a hard day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Colin, Thank you for taking the time to share your feedback. We hope to welcome you back to the hotel very soon! Sincerely, Jenny Ezaty Guest Experience Manager

AccorHotels certified review
Pidji K. Solo - 23/01/2018
« The staff were great »

The staff were great in all areas , but the room was too pricy .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jenny Ezaty Guest Experience Manager

AccorHotels certified review
Tay Families - 09/01/2018
« Comfortable stay with great service »

Traveling with kids with allergies is not always easy. The staff at The Fleuve were great at accommodating us. From the specially prepared dairy-free oats, to a late check-out because the children wanted to swim. The friendliness, professionalism and just sheer great service is one of the best I have come across. A special thank you to the hotel's staff; from concierge to the manager- your efforts were greatly appreciated by myself and the family. Tay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tay, Thank you for the great review of our hotel! We are happy to read that you enjoyed your stay among us. We hope to welcome you again very soon. Sincerely, Jenny Ezaty Guest Experience Manager

AccorHotels certified review
Idit M. W. M. T. Business - 29/12/2017
« Very warm and friendly staff and great service »

I just stayed 2 days but overall it was, like always, a very pleasant and friendly experience; meeting service people that recognised me offered an added value and I’ll gladly return

Our hotel has responded to the review
Our hotel has responded to the review

Chère Mme M., Nous vous remercions pour vos commentaires suite à votre séjour à Pullman Kinshasa Grand Hotel. J'étais ravi de pouvoir enfin faire votre connaissance. Dans l’attente de vous accueillir de nouveau, je vous souhaite mes meilleurs vœux pour cette nouvelle année qui approche. Cordialement, Vincent Guichard Directeur Hébergement & Revenue

AccorHotels certified review
Job Couples - 28/12/2017
« Mr »

It was very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

AccorHotels certified review
S. C. N. Business - 21/12/2017
« Bad experience »

I have bad experience off you services and reception of the member Le Club Accorhotels and attitude of manager there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nzeta S., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

AccorHotels certified review
Anonymous Business - 15/12/2017
« Nice hotel with good facilities, but humidity in rooms is quite bad »

Nice hotel with good facilities, but humidity in rooms is quite bad. I had my cloths smelling of humid for days. I was staying on the 7th floor and I believe the entire ac system on the floor was not functioning well. I changed room but experienced the same problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Kinshasa has a very humid climate, which we can only compensate by using high volumes of air conditionning. One of our chillers (which produce A/C for the entire hotel) is currently under repair, and we are expecting some equipment from overseas to fix it. Meanwhile we are doing everything we can to maximize the efficiency of the remaining units, but the results are sometimes limited. We are so looking forward to the delivery of our purchased equipment, hopefully in the coming days or weeks, as no alternatives are available locally, unfortunately. We are terribly sorry for the inconvenience. We appreciate your sharing your concerns, and we hope to welcome you back here in the near future, in better circumstances, for the real Pullman experience we want to deliver. Please feel free to contact me in anticipation of your next trip, I would be happy to arrange a kind gesture for you. Wishing you merry celebrations and with my best wishes for 2018, Marc Frère General Manager

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