Pullman Kinshasa Grand Hotel 5 stars

TripAdvisor rating 4.0/5 186 reviews
Pullman Kinshasa Grand Hotel
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Hotel extras

  • At the heart of the business district, close to the city center,

  • The luxurious comfort of 190 rooms and suites.

  • A vast relaxation area: swimming pool, fitness center, hammam, sauna and treatment center.

  • Various food and drink options: 2 restaurants, 3 bars.

  • 11 modern meeting rooms.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowed
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Golf
  • Tennis
  • Boat excursions Nearby
  • Squash court
Catering
  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Pullman Kinshasa Grand Hotel

4 Avenue Batetela
9535
kinshasa
democratic republic of congo

Tel: +243243858000112

Fax: (+243)243/858000112

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    AEROPORT DE N DJILI At 27km / 16 miles

GPS :-4.314103, 15.276811

Our accommodations

Enjoy luxurious comfort and modern facilities in our 190 rooms and suites. Our rooms offer exceptional views over the Congo River and the city of Kinshasa.

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: x2
  • Area: From 25
  • Views: City side, Pool side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

DELUXE EXECUTIVE ROOM, access to the Pullman Lounge, 1 King Size Bed, high floor

  • Max. number of persons: x2
  • Area: From 25
  • Views: Pool side, Garden side, River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

Superior Room with 1 king-size bed

  • Max. number of persons: x2
  • Area: From 30
  • Views: City side, Pool side, Garden side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Phone(...)

JUNIOR SUITE, access to the Pullman Lounge, 1 King Size Bed

  • Max. number of persons: x2
  • Area: From 45
  • Views: Garden side, City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities(...)

DELUXE SUITE, access to the Pullman Lounge, 1 King Size Bed, high floor

  • Max. number of persons: x2
  • Area: From 50
  • Wireless internet in your room
  • High speed internet
  • Bathrobe(...)

PRESIDENTIAL SUITE, 3 king size beds

  • Max. number of persons: x6
  • Area: From 300
  • Wireless internet in your room
  • High speed internet
  • Bathrobe(...)

Our restaurants and bars

Lunch

10:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RESTAURANT L'OKAPI

Type of cuisine: International

Find out more and book

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

La Pizzeria

Type of cuisine: International

LE BOMENGO

Photo non contractuelle / Strictly non binding

The Bomengo bar is near the reception. Enjoy a drink in this low-key, elegant environment, whether for business meetings or a spot of relaxation. The bar offers a wide selection of "Mariage Frères" teas. Open every day from 8am to 10pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR L'ETOILE

Photo non contractuelle / Strictly non binding

Our stylish lounge bar offers an unrestricted, 180° view of the Congo River and the city of Kinshasa from the 9th floor of the hotel. Sample our cocktails and tapas in a musical, inviting atmosphere, whether it's the weekend or just the end of a long day.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR PISCINE

Photo non contractuelle / Strictly non binding

Throughout the day, our hostesses will be delighted to offer you a refreshing drink while you relax on one of our poolside deckchairs or on one of our comfortable terraces. Lounge music in the afternoon and a live band in the evening

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 700 m²

  • Maximum capacity: 650 people

  • Maximum banquet capacity: 450 people

Find out more
Pullman Kinshasa Grand Hotel Meeting Room

Our guest reviews for
Pullman Kinshasa Grand Hotel

100% genuine reviews from our guests

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AccorHotels Rating 4.1/5

1,130 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

186 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Good

Customer review rating 4.1/5

Abdelouahid D. Business - 15/04/2019 AccorHotels certified review

M’y stay was good, hopefully I can get my class upgrade for my next stay

Good value for money

Customer review rating 4.1/5

Benoît M. Business - 12/04/2019 AccorHotels certified review

The front desk staff attending to the check-in is professional and courteous. Where attention was required to attend to some repairs, the service was quick and efficient.

Dear Benoit Lupapu M., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc-frère General Manager

Well located, friendly staff, clean rooms.

Customer review rating 4.1/5

Olivia Business - 28/03/2019 AccorHotels certified review

Cons: Restaurant served bad, yet expensive, food. My room was above the bar and a little too noisy. My door didn't lock from inside (no chain, no lock). Also was told once I got to hotel I could not redeem Accord points because booking not made on your website, which is annoying. Pros: Friendly and professional staff. Clean rooms. Good breakfast.

Dear Olivia R., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

Disappointing experience

Customer review rating 4.1/5

Peter S. Business - 23/03/2019 AccorHotels certified review

To start with they did not respect the (already high) price I booked at. One day the room was not cleaned. Restaurants are of poor quality, I once even had to give back my order because it was still frozen.

Dear Peter S., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Fère General Manager
Customer review rating 4.1/5

Pullman K. Business - 17/03/2019 AccorHotels certified review

Not too bad for the Price, however better and more friendly service required from staff.

Dear Mr. I., We very much appreciate your comments regarding your stay at the Pullman K. Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

Good but needs improvement

Customer review rating 4.1/5

Marcel Business - 09/03/2019 AccorHotels certified review

Need to improve room services: cleaning in time, not after 4 p.m.; diversify breakfast menu (still limited); fix public bathroom with professional and clean locked doors

Dear Mr. K., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jenny Ezaty Guest Experience Manager

Mr

Customer review rating 4.1/5

Jeff M. K. Business - 08/03/2019 AccorHotels certified review

The hotel overall atmosphere is excellent but the staff at the reception needs more training in terms of welcoming guests, greeting and care. They have to learn how to smile even if they have their own issues at home or whatever. Coming from hospitality background I had to train staff every 6 months to get them up to speed with the latest development. The politeness rules are cruelly lacking and I was shocked. There is a certain hotel language that needs to be implemented especially when your hotel is one of the most liked venues. Exemple: I have noiticed that when phoning the switchboard your staff do not know what to do Here is just a demo on how it should work: 1. When the switchboard rings, the operator picks up the phone 2. He/she introduces him/herself: Bonjour! Merci d'avoir appelé Pullman, Medard à l'appareil, comment puis-je vous aider? (Good day, Good morning/Afternoon or evening! Thank you for calling Pullman, Medard speaking, how can I direct your call? As a guest I will feel comfortable in engaging with the operator and free to ask more questions about your institution. Unfortunately your staff lack such skills. Also they should be bilingual (English and French). I am privileged to speak both languages but you won't be so lucky every time to have clients like the writer. Even those who speak french their vocabulary is not rich. It would be preferable to train them so that they are acquainted and equipped with necessary tools to deal with your high profile clientele. The cost of the room is very expensive and only one breakfast per room. This is unacceptable! I stayed in Room 412 where I have never had a functional TV set despite my countless complains until I complained NO MORE. Even after the maintenance changed it, it was still not working. Then I was moved to another room before I returned after missing my flight to be in Room 701, where I did find some comfort finally. The room rack rate entails having a replenished fridge ( not only water) and breakfast for two. Firstly I stayed at the Grand Hotel where rooms shouldn't be sold to the public and I was flabbergasted with the state rooms are in that wing

Dear MULUMBA K., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

Very pleasant

Customer review rating 4.1/5

Pablo Business - 21/02/2019 AccorHotels certified review

It was a really Nice stay

Dear Pablo C., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

dedicated staff and custmized welcome

Customer review rating 4.1/5

Anonymous Business - 15/02/2019 AccorHotels certified review

Good service at front desk, I got a very nice room thanks to my membership. Excellent breakfast choice. Good place to have post meeting drinks and meet partners.

Dear Sylvie Claudine D., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

the hotel is clean. the front desk personal should be more service oriented and need to speak English

Customer review rating 4.1/5

Anonymous Business - 12/02/2019 AccorHotels certified review

the breakfast is very good and rich. the room carpet should be more clean. the sleepers in the room are very small size so its impossible for a normal person to put on.

Dear Alon T., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

Good

Customer review rating 4.1/5

Alain G. B. Business - 02/02/2019 AccorHotels certified review

Good experience with a warm welcoming staff and leadership.

Dear Alain Guillaume B., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

unhappy

Customer review rating 4.1/5

R Business - 22/12/2018 AccorHotels certified review

cupboards broken- reported but never fixed. no welcome drink , no welcome gift.

Dear Mr Nair R., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère

Overall satisfied. But need to quickly improve your services vis-a-vis clients

Customer review rating 4.1/5

Alain T. Business - 11/12/2018 AccorHotels certified review

Satisfied in general. But need to substantially improve some of your services: 1. The phone in the room neither works during my overall stay; 2. I had diner the day of my arrival with 2 other colleagues. We did not get enough attention from waiters. I order a salad of fruits and have neither been served after having reminded the waiters 2 times, I left the restaurant; 3. Too much flies on the food during the breakfast.

Dear Mr T., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère

Just fine

Customer review rating 4.1/5

Tusiime M. Business - 05/12/2018 AccorHotels certified review

I expected more a much better experience from Pullman Kinshasa, having experienced other Accor hotels in Africa. The room was great but I had to engage the Hotel reception more than once to get simple things done like getting sports channels. On arrival the telephones were not working and it took two days to fix them. I loved the gym which had a great ambiance and good instructors. The restaurants were also very good.

Dear Sir, We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hôtel. Wedinitely working on what you have mentioned. We hope to see you again soon so you can witness the change. Sincerely, Marc Frère General Manager

No kore than OK

TripAdvisor rating 4.0/5

927mohammedb Business - 30/11/2018 TripAdvisor review

Not thrilled by this stay. Used to enjoy a better service at this property. Phone calls not answered, I had to go down to the reception to request a service two times in three days. , Internet access was quite unstable and the room not really fit for business traveller.

None of my requests was answered !!!

Customer review rating 4.1/5

Elizur B. Business - 27/11/2018 AccorHotels certified review

It is surprising that I am asked for my opinion - As I was really frustrated when I checked in - I wrote that same night a compliant letter that was NEVER answered. I reserved 3 days in advance to my arrival , simple 2 requests - high floor and pool view !!! I received the SAME room I had two months earlier with the same problems ( 2nd floor , restaurant view ...). I am considered a Silver level at the Accord Club ' does it matter ??? When I asked fore late check out I was told I have to pay for an additional night ( only the guy that I checked out with understood how ridiculous was that request and charged me for half a day. I am really pissed off at the hotel !!!

Dear Mr. Elizur B., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

very comfortable

Customer review rating 4.1/5

James S. Business - 16/11/2018 AccorHotels certified review

like home away from home in the DRC...my 6th visit to your hotel

Dear james s., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

Helpful staff.

Customer review rating 4.1/5

Allie Business - 08/11/2018 AccorHotels certified review

Really quite nice. Rooms are basic but comfortable. Would appreciate more English channels on the TV if possible and a place to print documents. Your computer in the lobby did not print, either from my computer or a thumb drive.

Dear Allison M., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère Directeur Général

The hotel offers comfort and quiet environment

Customer review rating 4.1/5

Benoit M. Business - 07/11/2018 AccorHotels certified review

On the downside the courtesy welcome fruit basket and drink were not offered for my last two consecutive stays..

Dear Mr M., Many thanks for your encouraging and constructive comments, we definitely working on what you have mentioned. We hope to see you again soo. You can witness the change. Sincerely, Marc Frère General Manager

Friendly staff

Customer review rating 4.1/5

Sylver C. Business - 07/11/2018 AccorHotels certified review

Wen you arrived the welcome of the staff make you happy and there help or assistance on your request is quick I like the place and the management very welcome and understand the complete and give you solutions

Dear nzita sylver C., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager
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