Hotel - Pullman Kinshasa Grand Hotel
Pullman Hotel Pullman Hotel

Pullman Kinshasa Grand Hotel

4.0/5 168 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • pets allowed
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf lessons (Nearby)
  • Tennis  (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)
  • Boat excursions  (Nearby)
  • Squash court

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 11 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Enjoy luxurious comfort and modern facilities in our 190 rooms and suites. Our rooms offer exceptional views over the Congo River and the city of Kinshasa.

  • 190 rooms
  • 88 non-smoking rooms
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 1,043 reviews

Our guest reviews for Pullman Kinshasa Grand Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 168 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Allie Business - 08/11/2018 AccorHotels certified review
« Helpful staff. »

Really quite nice. Rooms are basic but comfortable. Would appreciate more English channels on the TV if possible and a place to print documents. Your computer in the lobby did not print, either from my computer or a thumb drive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allison M., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère Directeur Général

Benoit M. Business - 07/11/2018 AccorHotels certified review
« The hotel offers comfort and quiet environment »

On the downside the courtesy welcome fruit basket and drink were not offered for my last two consecutive stays..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., Many thanks for your encouraging and constructive comments, we definitely working on what you have mentioned. We hope to see you again soo. You can witness the change. Sincerely, Marc Frère General Manager

Sylver C. Business - 07/11/2018 AccorHotels certified review
« Friendly staff »

Wen you arrived the welcome of the staff make you happy and there help or assistance on your request is quick I like the place and the management very welcome and understand the complete and give you solutions

Our hotel has responded to the review
Our hotel has responded to the review

Dear nzita sylver C., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

Anonymous Business - 06/11/2018 AccorHotels certified review
« excellent staff »

the staff is more than well trained, which makes the experience so smooth compared to many other hotels ... and smiling and discrete at the same time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Astrid D., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

Ronald M. Business - 29/10/2018 AccorHotels certified review

I always enjoy staying at Pullman. Excellent customer service. Breakfast is fine. Other meals not as good, overpriced. Desk personnel, cleaning personnel, breakfast personnel all very good. I enjoy the art in the lobby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald Edward m., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

Paul N. Business - 29/10/2018 AccorHotels certified review
« professional, polite, a pleasure »

easy check in, great service, clean and efficient services. Only surprise is payment when check in, usually on exit/check out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul n., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

Business - 29/10/2018 TripAdvisor review
« Helpful Staff, very good food, very good music in the evenings. Clean and comfortable room. »

The hotel is very well located and secured. Book the Deluxe room with view on river and swimming-pool. I enjoyed the very large variety of natural juices along with a rich breakast buffet. Staff is helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, It always a pleasure to receive poisitive feedback from our guest. Thank you for taking time to share it. We hope to welcome you again very soon!

Fredrick Business - 26/10/2018 AccorHotels certified review
« Expensive Hotel »

Hotel was excessively expensive compared to global standards yet the rooms are so small and hotel van was very uncomfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fredrick Makobu N., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

K. S. Business - 26/10/2018 AccorHotels certified review
« Good »

Was ok, lovely ambience and staff. Limited choice of meals

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. K., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

Bingwa J. Couples - 19/10/2018 AccorHotels certified review
« The Best Hotel Experience of My Life »

I have spent a fantatic stay in Pullman Kinshasa; And I would like to express my gratitude to the staff and in particular to Kevin Ntumba, Armel Lekopole and Jenny Ezaty who have displayed an outstanding professionalism, treated me with great hospitality and exceptional kindness. My Fiancee and I have really enjoyed our stay and that has been the best hotel experience of our life.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bingwa J., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

Mohammed A. B. Business - 13/10/2018 AccorHotels certified review
« Pullman is a great welcoming place in Kinshasa »

the Pullman Kinshasa has a very friendly staff, always equipped with the smile and answers to your needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed B., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

Anonymous Business - 01/10/2018 AccorHotels certified review
« Bad wifi, lacks room ammenities for this price range »

-HORRIBLE WIFI -Rooms are a bit small -- bathroom is tiny. Amenities are lacking (1 towel only, no shower cap, no hand towel or wash cloth) -- basic things id accept in this price range -room service menu can be expanded. -service in lobby bar is slow -pre-payment should NOT be a policy pros: -Friendly staff -comfortable bed and pillows -Fun energetic vibes in the lobby and restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear fatima r., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

Patrick L. Business - 29/09/2018 AccorHotels certified review
« Satisfactory »

My room 503 was smelling of cigarette smell when I arrived on the 22nd. My colleague's room 327 had no sliding door on the the cupboard. Housekeeping never replaces the Nespresso coffee capsules. I have to ask every time. There is a checklist when housekeeping cleans so there is no excuse for missing items on the tea and coffee tray. Towels if they are taken away how doing dry my hands during the day. Towels only come back late afternoon. For a hotel at this level your par levels for linen and towels should cater for this. I should always have a towel in the bathroom at all times. This is not the first time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick Xavier L., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

Ben M. Business - 28/09/2018 AccorHotels certified review
« Comfort met my expectations »

The hotel offers good value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benoit Lupapu M., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

Marie-helene V. Business - 16/09/2018 AccorHotels certified review
« Good hotel but service is on the whole unsatisfactory »

Good location. Having to pay upfront is unusual. Room cleaning left a lot to be desired - dirty glasses not washed, towels taken away and not replaced etc. The breakfast is good, the rest of the food could do with a few more additions and is overpriced. Service in the restaurant and at Paillotted in the evening is very slow. However, the guy at the bar inside was very good. Gym is good. I was particularly annoyed by the fact that for the first four days my room keycard kept deactivating itself, with reception more or less blaming me for the fact (you shouldn’t keep close to your phone, etc...) I was stuck in the lift for 15 minutes as a result of dysfunction card on 5th day, following which reception finally agreed to change my card. The new card, of course, worked perfectly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marie Helene V., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

Angele K. Business - 14/09/2018 AccorHotels certified review
« satisfied »

it was a warm and welcomed place though i couldn't stay at grand hotel because of uncommodity of the room. had to back to PULLMAN. please renovate the rooms as well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angele K., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

Mukuna Y. I. Business - 14/09/2018 AccorHotels certified review
« Poor »

Poor service from staff, lack of professional behavior, bathroom and room was not cleaned according to standards

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mukuna I., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

Anonymous Business - 13/09/2018 AccorHotels certified review
« Terrible experience »

My experience was again not a good experience at all. The servicing of the rooms is always the worst I have ever come across at any hotel in my travels. Constantly things like towels, shower gels, soap, etc are not provide. When you request such more often than not it never arrives. You constantly have to request the same thing many times more. Also, gowns are taken away for reason and without explanation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sibiya T., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hôtel. I am sorry that your experience with the laundry service in the room did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that this inconvenience will be very soon resolved because we will receive a consistent order that will allow us to directly replace the towels in the room after withdrawal and you avoid calling each time the service to be served. Once again, we thank you for your comments and hope to regain your confidence during your next stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

David H. Business - 07/09/2018 AccorHotels certified review
« Wont stay there ever again »

Not happy at all when had to get room card reprogrammed every couple of days. Then also found out the day before I was scheduled to check out that someone at the desk cancelled my reservation that was scheduled for 25 days then put it back in for 24 days and forced me to pay an extra $180.00 on top of what I had already paid so I could check out on my original checkout day. They ripped me and a couple of coworkers too. Be careful and be sure everyting thing i see documented. Food was limited too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hôtel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are in all transparency here. While your booking was for Grand Hotel de Kinshasa (the adjacent, non-renovated building), we upgraded you to the Pullman side. We had indeed some availability constraints on Grand Hotel side for a few days, but we did maintain your entire stay on the Pullman side without having you and your colleagues moving back to Grand Hotel de Kinshasa as per your original booking. In the precipitation of creating the new bookings on Pullman side, our colleague calculated the amount wrong and forgot to ask for the payment of the last night. Please understand that in DRC, we have to take all precautions with regards to the payment of the provided services. I totally admit that communication skills can be limited despite our continuous efforts and training, and I wish I or one of our management team had the chance to assist you better during your stay. I have asked my Director of Rooms & Revenue to send you a copy of the invoice, which shows that we have not charged you anything beyond the correct number of nights you have stayed with us. I want to apologise again for that confusion and for the overall lack of attention you have experienced. If we can have a chance to prove you better on a future stay, please feel free to contact me directly so that I can look personally after your booking. Sincerely, Marc Frere General Manager

T. S. Business - 04/09/2018 AccorHotels certified review
« The team is welcoming and the conditions of stay were pleasant. »

The team is good and welcoming. The service is professional and pleasant. The hotel needs to improve the promptness in responding to requests guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MrTshibemba, We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. For your information, we are already in discussions to purchase a dedicated platform, which will help all of our teams to be digitally interconnected, for a much prompter and more efficient communication and follow-up on your precious requests. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

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