Hotel - Pullman Kinshasa Grand Hotel
Pullman Hotel Pullman Hotel

Pullman Kinshasa Grand Hotel

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4.0/5 125 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Pet allowed
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis (Paying)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 11 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Enjoy luxurious comfort and modern facilities in our 190 rooms and suites. Our rooms offer exceptional views over the Congo River and the city of Kinshasa.

  • 190 rooms
  • 88 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 834 reviews

Our guest reviews for Pullman Kinshasa Grand Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 125 reviews
AccorHotels certified review
L. R. Business - 10/02/2018
« Calm.safe. clean and well managed. French food is realy goo »

Good exeprience. Just one question regarding the elevators at right side...its doenst work . Is it normal ?

AccorHotels certified review
Joseph N. Business - 05/02/2018
« Extremely satisfied »

Pull Man offered a wonderful services, orientation, delicious meals and a calm stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ntakiyiruta , Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

AccorHotels certified review
Colin G. Business - 30/01/2018
« An oasis of calm in Kinshasa »

Great place to put you feet up after a hard day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Colin, Thank you for taking the time to share your feedback. We hope to welcome you back to the hotel very soon! Sincerely, Jenny Ezaty Guest Experience Manager

AccorHotels certified review
Pidji K. Solo - 23/01/2018
« The staff were great »

The staff were great in all areas , but the room was too pricy .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Jenny Ezaty Guest Experience Manager

AccorHotels certified review
Tay Families - 09/01/2018
« Comfortable stay with great service »

Traveling with kids with allergies is not always easy. The staff at The Fleuve were great at accommodating us. From the specially prepared dairy-free oats, to a late check-out because the children wanted to swim. The friendliness, professionalism and just sheer great service is one of the best I have come across. A special thank you to the hotel's staff; from concierge to the manager- your efforts were greatly appreciated by myself and the family. Tay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tay, Thank you for the great review of our hotel! We are happy to read that you enjoyed your stay among us. We hope to welcome you again very soon. Sincerely, Jenny Ezaty Guest Experience Manager

AccorHotels certified review
Idit M. W. M. T. Business - 29/12/2017
« Very warm and friendly staff and great service »

I just stayed 2 days but overall it was, like always, a very pleasant and friendly experience; meeting service people that recognised me offered an added value and I’ll gladly return

Our hotel has responded to the review
Our hotel has responded to the review

Chère Mme M., Nous vous remercions pour vos commentaires suite à votre séjour à Pullman Kinshasa Grand Hotel. J'étais ravi de pouvoir enfin faire votre connaissance. Dans l’attente de vous accueillir de nouveau, je vous souhaite mes meilleurs vœux pour cette nouvelle année qui approche. Cordialement, Vincent Guichard Directeur Hébergement & Revenue

AccorHotels certified review
Job Couples - 28/12/2017
« Mr »

It was very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

AccorHotels certified review
S. C. N. Business - 21/12/2017
« Bad experience »

I have bad experience off you services and reception of the member Le Club Accorhotels and attitude of manager there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nzeta S., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

AccorHotels certified review
Anonymous Business - 15/12/2017
« Nice hotel with good facilities, but humidity in rooms is quite bad »

Nice hotel with good facilities, but humidity in rooms is quite bad. I had my cloths smelling of humid for days. I was staying on the 7th floor and I believe the entire ac system on the floor was not functioning well. I changed room but experienced the same problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Kinshasa has a very humid climate, which we can only compensate by using high volumes of air conditionning. One of our chillers (which produce A/C for the entire hotel) is currently under repair, and we are expecting some equipment from overseas to fix it. Meanwhile we are doing everything we can to maximize the efficiency of the remaining units, but the results are sometimes limited. We are so looking forward to the delivery of our purchased equipment, hopefully in the coming days or weeks, as no alternatives are available locally, unfortunately. We are terribly sorry for the inconvenience. We appreciate your sharing your concerns, and we hope to welcome you back here in the near future, in better circumstances, for the real Pullman experience we want to deliver. Please feel free to contact me in anticipation of your next trip, I would be happy to arrange a kind gesture for you. Wishing you merry celebrations and with my best wishes for 2018, Marc Frère General Manager

AccorHotels certified review
Mohammed A. B. Business - 06/12/2017
« Feeling like at home in Kinshasa »

Wonderful from reservation to check out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère

AccorHotels certified review
Sw Business - 29/11/2017
« Pullman Kinshasa - great stay »

Pullman Kinshasa was extremely comfortable and super-friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siri W., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa. I am sorry that your experience with the wifi did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

AccorHotels certified review
Ian L. R. Business - 27/11/2017
« Business comfort »

good place to stay for business trips. Comfortable and efficient staff. Good ambience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian le R., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frère General Manager

AccorHotels certified review
José M. R. A. Business - 24/11/2017
« The best hotel in Kinshasa »

Functional rooms, hood breakfast, quiet, good utilities, good food, good wifi. Staff could be more quick

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marc Frère General Manager

AccorHotels certified review
Anonymous Business - 19/11/2017

Not too good. Front desk took too long to check me in, I had to change rooms twice and customer service was not good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear tshimpuki yves kabongo, Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frere General Manager

AccorHotels certified review
Ayanda K. Business - 14/11/2017
« Mr. Ayanda K. »

Staying in the hotel and the service was great, what I really dislike is loosing money inside my room. A weeping 1000 and management decides to tell me that they noticed on cameras that only people who went in there was the technician together with myself as well as the person who cleans the rooms whom they trust that he can never steal money. So according to them I am the one who is lying about all this, even though I am the one who is victimised. The worse could have happened in a sense that if my passport was also left behind I could have lost it and no one was going to listen to me and assist me, thats really very bad extremely unbecoming and it really remains as a highlight of how pullman hotel is about.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Pullman Kinshasa. We are in full sympathy with the fact that you had lost money. The management has indeed reviewed the cameras in person, for the entire afternoon during which you lost the money. They also check the entries of your door, as we are using only magnetic keys. We could find no evidence of anyone entering the room without your presence, except for the Room Attendant, who was searched and interrogated, to no conclusion. We treat these accusations very seriously, and would not hesitate to terminate any of our collaborators, if they are guilty of such misbehavior. However in this case, we absolutely cannot prove the money was stolen by one of our teams, despite the thorough investigation we have conducted. The hotel also provides a safety box in all the rooms, for your convenience. Please rest assured we have put all necessary efforts to clear all doubts in this situation, and we hope the money was simply forgotten in a place where you may find it again soon. May we be of further assistance in this matter, and hoping to see you again soon at Pullman Kinshasa, we remain entirely at your disposal. Yours sincerely , Marc Frère General Manager

AccorHotels certified review
Kimberley M. Business - 12/11/2017

Dissapointed with how much this hotel costs and what you get for it

Our hotel has responded to the review
Our hotel has responded to the review

Dear KIMBERLEY MARTIN, Thank you for taking the time to tell us about your experience at the Pullman Kinshasa . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frère General Manager

AccorHotels certified review
Gabistone Business - 06/11/2017
« Satisfied »

Pullman hotel provides all the necessary facilities needed for a business trip in Kinshasa. It is well located.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabby M., We very much appreciate your comments regarding your stay at the Pullman Kinshasa Grand Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc Frere General Manager

AccorHotels certified review
D. S. Business - 01/11/2017
« Pathetic,,, there is nothing good in that hotel except the food. »

Pathetic.. started right from the arrival.. there was noone to help with the luggage... forget about greetings,.. staff at reception as nothing less than rude... didnt see anyone smiling at the reception in 3 days i stayed.. didnt get any appreciation for being the gold member. Problems with billing... took ages to get the bill on checkout... lots of confusion.. they charge the money in advance and give the bill next day.. there was no correlation... NOT THE PULLMAN STANDARD

Our hotel has responded to the review
Our hotel has responded to the review

Dear Singh Dharmendra, Thank you for taking the time to tell us about your experience at the Pullman Kinshasa Grand Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frere General Manager

AccorHotels certified review
Bianca Business - 27/10/2017

My only issues were with the rooms: The Air-conditioning in are not in proper working order, as they are more like fans and do not cool the room down. It remains hot and humid. There is a slight damp smell in the rooms. The lighting provided in the room is also not the best as it is very dark. The Bathroom is also very dark. without an extraction fan. There is no hair dryer provided in the room with is standard practise in most hotels. All other services and facilities were great. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bianca Hamann, Thank you for taking the time to tell us about your experience at the Pullman Kinshasa . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc Frere General Manager

AccorHotels certified review
Yves Business - 22/10/2017
« Mr »

Very satisfied;

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yves K., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marc Frere General Manager

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