Hotel - Mercure Krakow Stare Miasto
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Mercure Hotel

Mercure Krakow Stare Miasto

Pawia 18 B 
31154  Krakow
POLAND

400 reviews
TripAdvisor Rating Based on 400 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • Reduced mobility rooms
  • Pet allowed 40  PLN
  • Fitness centre
  • 100% non-smoking hotel
  • EARLY CHECK IN FROM 8AM

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • Reduced mobility rooms
  • Pet allowed 40  PLN
  • 100% non-smoking hotel
  • EARLY CHECK IN FROM 8AM

Leisure and activities

  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 6 meeting room(s)
See all services

Hotel location

Our rooms

  • 198 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 894 reviews

Our guest reviews for Mercure Krakow Stare Miasto

100% certified reviews from our guests

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5.0/5 TripAdvisor Rating Based on 400 reviews
Certificate of excellence 2016
AccorHotels certified review
Kirsten Z. H. Couples - 24/06/2017
« Excellent hotel with great service »

The experience was Fantastic From the moment we arrived we felt welcome and like home The Room was clean. Nice interior and perfect amenities in the bathroom The lobby area cosy and still very modern and the staff in general were professional and helpful We will definately come back

AccorHotels certified review
Anonymous Business - 24/06/2017
« Ok - nothing special  »

Room cleaning not efficient. Concierge slow and unresponsive

AccorHotels certified review
Mr Business - 22/06/2017
« plesent »

Room was clean and well structured Bad room was large Only issue was the aircondition, it was noisy but without the room was heating up very fast. Usually I turned it off and left the window open until I went to bed. Still, the room was becoming warm and dry during the night.

AccorHotels certified review
Simhi A. Couples - 21/06/2017
« We like our staying very much/  »

The hotel is exelent. situated in a very good place / good transportation. very good breakfast.kind and very helpfull staff.

AccorHotels certified review
Natalia S. Business - 21/06/2017
« It was very pleasent trip with proffesional service »

Service was delightful. Helped me on every step. Room was good, but despite I turned off the AC (I've opened the window) still air in the room was very very dry, which had impact on quality of my sleep - I needed to wake up few times to drink - I think you can work on that :) but overall I loved staying with you. A big plus for the breakfast - the best one in Krakow so far.

AccorHotels certified review
Anonymous Business - 20/06/2017
« Very good seminar location »

Rooms and meeting rooms were very modern. The hotel is well located. Staff was very nice and full of attention.

AccorHotels certified review
Esa P. Business - 20/06/2017
« Very nice new hotel »

Hotel was very nice with modern rooms, fantactic bed and good location close to railway station, old town and sopping centre. Beakfast was also very good. I really liked this hotel.

AccorHotels certified review
Jennifer L. Solo - 19/06/2017
« Great base in Krakow »

The Mercure Stare Miasto in Krakow is a very welcoming hotel. From first approaching it, everything is easy to manage and comfort is the key!

AccorHotels certified review
Ania L. Business - 19/06/2017
« Perfect »

I was one of the best stays - everybody was really helpful, professional and nice. And the hotel is in the perfect location, close to great shopping and close to Market Square and Old Town.

AccorHotels certified review
Clodagh Couples - 19/06/2017
« Beautiful hotel with amazing staff  »

Great stay in such a beautiful hotel, staff couldn't of been any more helpful.

TripAdvisor certified review
Family - 19/06/2017
« Good location and high quality »

The hotel looks pretty new and is conveniently located across a large shopping mall, the train station and five minutes walking from the old town. The staff was always professional and friendly. There is also a small Gym that can be used. Breakfast was very good too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leonardotlc, Thank you very much for your kind review and words of appreciation of our hard work. We are glad you had a good stay with us and we hope you will choose our hotel again in the future. Warm regards from sunny Krakow, Wojtek Kogut Guest Experience Manager Kraków

AccorHotels certified review
Anonymous Couples - 18/06/2017
« Service was great. »

The hotel is in very nice place. All of the services were also good. The size of the room is a bit small can be bigger.

AccorHotels certified review
Spiderperson Friends - 18/06/2017
« Wonderful. »

Great location. We enjoyed the decor and service and selection in the restaurant. WiFi service worked well and the rooms were clean and well designed.

AccorHotels certified review
Tal R. Friends - 18/06/2017

Amazing The staff is very nice and everything is clean. Already recommended meny people to stay in your hotel.

AccorHotels certified review
Edith Friends - 18/06/2017
« A wonderful experience  »

I found the rooms very clean and comfortable, the staff extremely welcoming and the bar and restaurant quite good and affordable. The decor was lovely and the hotel was close to the town square without being noisy.

AccorHotels certified review
Monique H. Couples - 16/06/2017
« Perfect »

All the staff was so helpfull. The hotel was perfect. 110 percent satisfied

AccorHotels certified review
Roy F. Business - 15/06/2017
« Business Trip »

My second stay at the Mercure in Krakow and was as good as the first time if not better. Great room on the 6th floor with plenty of space and even a small balcony. The staff at breakfast and in the evening were as previous, always happy to help.

AccorHotels certified review
Sattianarayanane K. Business - 15/06/2017
« Very Good »

Commitment, communication, dedication, services are perfect

AccorHotels certified review
Marc Business - 15/06/2017
« Good location in the city and supportive and friendly staff.  »

I like the hotel and it's accommodations, the food in the restaurant is of good quality and great the restaurant is open till late. Beds and shower is of great good quality. The airco in the room was extremely noisy this time and did not help on a good night sleep. A few things to improve 1. The lights next to the bed are Always on at night on, you can’t shut them off. This is very annoying. 2. Beds are short, I am 2,04 tall and need to be diagonal in the bed to sleep. 3. In summer time, a sheet and a blanket on the bed so you can choose if you like a blanket or not. Blankets are hot in summer. 4. Be able to get some fresh fruit/healty dessert in the hotel in the evening. As business traveller you need to keep on living healthy.

AccorHotels certified review
Sara Couples - 15/06/2017
« great hotel »

Very lovely people. the room was clean, very comfortable. The front desk was very helpful.

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