Hotel - Mercure Krakow Stare Miasto
Mercure Hotel Mercure Hotel

Mercure Krakow Stare Miasto

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5.0/5 841 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 519.30 PLN Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WiFi at the hotel
  • Private indoor parking
  • Reduced mobility rooms
  • Pets allowed 40  PLN
  • 100% non-smoking hotel
  • Air Conditioning
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 6 meeting room(s)
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Hotel location

Our rooms

  • 198 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • Baby bed
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.8/5 AccorHotels Rating Based on 2,364 reviews

Our guest reviews for Mercure Krakow Stare Miasto

100% genuine reviews from our guests

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5.0/5 TripAdvisor Rating Based on 841 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Christine Couples - 12/06/2018
« Very enjoyable stay »

No problems,staff very helpful and courteous,excellent location near to the main square and the river.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

AccorHotels certified review
Akhlesh Couples - 11/06/2018
« Excellent location and service »

The staff was very courteous and helpful. Enjoyed my stay at Mercure and recommend it to anyone looking for a good hotel in Krakow

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) We are really glad that you enjoyed your stay, our staff, and service. Thank you for sharing your experience, and we hope your next visit will be only more pleasant than the previous one. With best regards, Grzegorz - Guest Experience Manager.

AccorHotels certified review
Kees Couples - 11/06/2018
« Fabulous long weekend in Krakow »

Very pleasant stay, staff was very friendly and helpful. Room was immaculate, very quiet and comfortable. Extensive and varied breakfast. Short distance (10 min walk) to old centre of Krakow. We strongly recommend this hotel to anyone visiting Krakow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir :) It is a big pleasure to read your comments about our hotel and our Staff . I want to say that we will do all the best for your next stay in Mercure Kraków Old Town :) With best regards, Grzegorz - Guest Experience Manager.

AccorHotels certified review
Alberto T. Families - 08/06/2018
« All perfect as expected.. »

Everything worked as we expected.. Great service, wonderful suite; marvelous Breakfast.. perfect location..

Our hotel has responded to the review
Our hotel has responded to the review

Dzień dobry :) We very much appreciate your comments regarding your stay at the Mercure Krakow Stare Miasto. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Grzegorz - Guest Experience Manager

AccorHotels certified review
Kevin Business - 08/06/2018

Generally good. Breakfast selection good, you could do with a better toaster :) Great staff, really helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) Sincerely, Grzegorz - Guest Experience Manager

AccorHotels certified review
Adrian Couples - 07/06/2018
« Sightseeing »

We had a privilege room which was very comfortable and well appointed. We enjoyed the leisurely breakfast and again very well presented. The staff were all attentive and very friendly. Well done all!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

AccorHotels certified review
David N. Families - 07/06/2018
« Modern & functional state of the art hotel »

Enjoyed our stay very much. The aeshetics of the hotel are excellent. The ambience is very relaxing and chic. The staff are very customer focussed friendly and idustrious. Can't fault the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

AccorHotels certified review
J.l.inglis Friends - 03/06/2018
« Superb Hotel with outstanding staff. »

From start to finish the hotel and staff were exceptional. Both courteous and very helpful throughout the visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

AccorHotels certified review
Anonymous Couples - 01/06/2018
« Nothing to much »

Nice hotel good location, staff really good nothing to much trouble, very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) Sincerely, Mercure Kraków Team.

AccorHotels certified review
Mira V. L. Business - 01/06/2018
« Perfect stay »

“The staff were very friendly and helpful, greeting us when we arrived at the hotel. The buffet breakfast is of a high standard with a much bigger than average selection of choices. I also recommend the dinner in the hotel. Good food, The hotel is situated in a great location and short walking distance from Old Town. We wouldn't hesitate to stay here again in future.”

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam. We are really glad that you enjoyed your stay, location and our Staff. Thank you again for sharing your experience, and we hope your next visit will be only more pleasant than the previous one. With best regards, Grzegorz - Guest Experience Manager.

AccorHotels certified review
A. Business - 30/05/2018
« mr »

really good, good service, good staff. realaxing and enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager

AccorHotels certified review
Paul C. Families - 29/05/2018
« Perfect »

We had three nights in krakow and this hotel turned out to be perfect , the staff are really friendly , helpful and nothing was to much trouble . My wife has a broken foot and everybody helped to make her stay a relaxing and comfortable one

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir. We are really glad that you enjoyed your stay, location and our Staff. Thank you again for sharing your experience, and we hope your next visit will be only more pleasant than the previous one. With very best regards, Grzegorz - Guest Experience Manager.

AccorHotels certified review
Liz K. Business - 29/05/2018
« Overall very good, nice room, good cleaning service, just had some issues with the room service and food. »

Nice hotel, very good cleaning and services. Only issue was with the food. One night I ordered room service, ordered regional soup and asparagus with hollandaise sauce and potatoes.... I ended up with asparagus soup. Following night I ate in the restaurant and then was ill afterwards. Tasted great but something did not agree with me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam. Thank you for taking the time to share your review. I am sorry to hear that you did not feel good after you had a meal in Winestone restaurant. Let me kindly assure you that Our Culinary team offer delicious, international dishes as well as a choice of snacks and beverages to be enjoyed in our beautiful historical experienced interiors. Furthermore we do strive to provide always fresh and best quality product. Our meals are prepared with due care in a clean environment and in accordance with the applicable HACAP procedures. These procedures oblige us to check samples of food produced in our kitchen on a daily basis. There were no abnormalities in the samples tested. Together with the chef I assure you that the food that you had in our restaurant met the highest standards in terms of quality and purity. Once again I express my regrets, perhaps since you have enjoyed our interiors and quality of service, then we will have another opportunity to win back your trust. Please do not hesitate to contact me via h9… whenever you decide to visit us again in the future, so I can assist you and ensure your next stay is perfect in every way. With best regards, Grzegorz - Guest Experience Manager

AccorHotels certified review
Margaret A. P. K. Couples - 29/05/2018
« very good »

very good, friendly staff excellent rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) Sincerely, Grzegorz - Guest Experience Manager

AccorHotels certified review
Ash Business - 29/05/2018
« Quick, Efficient and Hassle Free »

Clean room, all working facilities in the room, efficient room service, love the personal touch at the end during check out - the local pastry provided.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon ;) With very best regards, Grzegorz - Guest Experience Manager

AccorHotels certified review
Traveller 8. Couples - 28/05/2018
« Very nice hotel and team »

Well located close to historical city center, and front to one of the biggest mall center of Krakow, Mercure hotel is very convenient. Very professional and kind team, nice welcome. Very clean and equiped room, on quite side of the hotel. Breakfast is large and let you choose salty, sugared, fruited meal. Parking very convenient even bit expensive. Bit more coffee cartridges and sugar into room would be welcomed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Traveller :) Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Grzegorz - Guest Experience Manager

AccorHotels certified review
Olive N. Business - 28/05/2018
« Accessible and a Great place to stay »

Since the hotel is situated in front of a mall, it was very convenient for me to go out to shop then come back without commuting. The food is also good, although the breakfast is repetitive - the set of food is the same for the whole 6days I stayed there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam :) We very much appreciate your comments regarding your stay at the Hotel Mercure Kraków Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grzegorz - Guest Experience Manager

AccorHotels certified review
Kevin W. Couples - 28/05/2018
« Great Hotel, Perfect Location! »

Modern, comfortable hotel located just a short walk from all key attractions. Service was outstanding, everyone was friendly and helpful. Breakfast selection was outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon :) Sincerely, Mercure Cracow Old Town Team

AccorHotels certified review
Michael Couples - 27/05/2018
« Excellent hotel in great position »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the near future :) Sincerely, Grzegorz - Guest Experience Manager

AccorHotels certified review
Frances H. Solo - 26/05/2018
« I had a lovely time - everything was perfect. »

The staff were very friendly and most helpful. The room was comfortable and great to return to after a day walking around Krakow. I much appreciated the complimentary tea, coffee and water. The location is ideal as it is just a few minutes walk from the Old Town. I would like to visit Krakow again and would most definitely stay at the Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FRANCES HUME, We very much appreciate your comments regarding your stay at the Hotel Mercure Krakow Stare Miasto (Old Town). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grzegorz - Guest Experience Manager

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