Mercure Krakow Stare Miasto 4 stars

TripAdvisor rating 5.0/5 1,201 reviews
Mercure Krakow Stare Miasto
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Room 1

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Hotel extras

The hotel has 5 meeting rooms covering an area of 3230 sq. ft. (300 m²) and a 248-sq. ft. (23-m²) boardroom. Thanks to its interesting design and excellent location, the Mercure Krakow Stare Miasto hotel is the perfect choice for a work meeting.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 40.00 PLN
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out
  • Electric car recharging units
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
Business services
  • 6 meeting room(s)

Hotel location

Mercure Krakow Stare Miasto

Pawia 18 B
31154
krakow
poland

Tel: +48122251111

Fax: (+48)12/2251135

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    KRAKOW BALICE At 17km / 10.56 miles

  • By train

    KRAKOW GLOWNY At 0.25km / 0.16 miles

GPS :50.066754, 19.944759

Our accommodations

A standard double with a large bed

  • Max. number of persons: x2
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)

Standard room with large bed and extra sofa

  • Max. number of persons: x4
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard room with two seperated beds.

  • Max. number of persons: x2
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Privilege Room with large bed

  • Max. number of persons: x2
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege room with large bed, extra sofa.

  • Max. number of persons: x4
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Privilege room with large bed, extra sofa and terrace.

  • Max. number of persons: x4
  • Area: From 28
  • Views: City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite with large bed and extra sofa

  • Max. number of persons: x4
  • Area: From 34
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Junior Suite with large bed, extra soffa and terrace

  • Max. number of persons: x4
  • Area: From 34
  • Views: City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

WINESTONE

Type of cuisine: International

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 86 m²

  • Maximum capacity: 84 people

  • Maximum banquet capacity: 50 people

Find out more
Mercure Krakow Stare Miasto Meeting Room

Our guest reviews for
Mercure Krakow Stare Miasto

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

3,360 reviews

tripadvisor tripadvisor

TripAdvisor Rating 5.0/5

1,201 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Always meets expectations

Customer review rating 4.7/5

Ronak Business - 13/05/2019 AccorHotels certified review

Mercure experience is always consistent and good. The only small thing I dont like is the body lotions provided in the rooms, they smell very weird. Also if the hotel can provide hair conditioner. Cleanliness, location, service and staff is all very good.

Dear Guest. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Clean friendly and welcoming

Customer review rating 4.7/5

Martin C. D. Friends - 13/05/2019 AccorHotels certified review

First impression is I wasn’t sure I liked the layout of reception etc., but it worked really well. Only complaint was porridge was very wet and air con in room wouldn’t go below 20...

Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. With best regards, Hotel Team.

Rooms very good, breakfast and restaurant "not ready for their tasks" Reception without privacy.

Customer review rating 4.7/5

Anonymous Business - 13/05/2019 AccorHotels certified review

Breakfast and restaurant are clearly not ready to receive larger groups of guests. In the morning when breakfast opens, or in general during peak-hours tables are not clean, coffee machine is not filled and service is low, due to lack of staff (in the restaurant, when doors open one can see staff standing int the kitchen). Reception offers no privacy at all, no room to stand at the desk and "entering personal PIN-code in a :strange" phone is surely "not done"!! Important to state that the rooms are excellent

Dear Ludovicus, Thank you for taking the time to tell us about your experience at the Mercure Krakow Stare Miasto. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Team.

Enjoyed and wil lreturn

Customer review rating 4.7/5

Maryam Business - 12/05/2019 AccorHotels certified review

The location of the hotel is ideal for visitors who want to experience the city. The rooms and services were great. Breakfast and coffee can be improved. The hotel staff and housekeeping were all very professional and helpful. Thank you

Dear Madam. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town
Customer review rating 4.7/5

Anonymous Friends - 12/05/2019 AccorHotels certified review

Comfortable stay, delicious breakfast, friendly and helpful staff

Dear Madam :) , Thank you for sharing your comment, we hope your next visit in Mercure Cracow Old Town, will be only more pleasant. We hope to welcome you back to our hotel very soon! With best regards - Grzegorz - Guest Experience Manager.

Great Location Near Train Station

Customer review rating 4.7/5

Adam Couples - 12/05/2019 AccorHotels certified review

We came from Warsaw by train to watch Elton John. The hotel is right next to the train station and not far from Krakow old town. The overall experience was good, especially the quick checking in and out process.

Szanowny Panie Adamie :) Dziękujemy za poświęcenie swojego czasu na podzielenie się z nami swoją opinią. Mamy nadzieję wkrótce ugościć Pana ponownie w Mercure Kraków Stare Miasto :) Pozdrawiamy serdecznie, Załoga Hotelu.

Best choice in Krakow

Customer review rating 4.7/5

Nxm Couples - 10/05/2019 AccorHotels certified review

From check-in to check-out, it was a flawless experience. The service and product is unparalleled in Krakow. All aspects of the hotel are spectacular and the only choice is the Privileged room. It is well worth the upgrade to reserve this particular room type. The location is prime, the service, food and attention to detail completes a perfect stay in Krakow whether for business or leisure. A special thank you to Sylwia, Michalina from room service and our room attendant. The entire staff was extremely welcoming.

Dear Neville :) thank you very much for having taken the time to post your comments. It is a great pleasure to read so nice informations about our hotel , please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. See you in next time at Mercure Krakow Old Town. With best regards, Grzegorz - Guest Experience Manager.

Nearly a 10/10

Customer review rating 4.7/5

Marie O. S. Couples - 05/05/2019 AccorHotels certified review

Stay was wonderful and professional in all aspects bar one!! We paid for late check out( 4.30pm) but when we came back in afternoon after a very early start(6.20) we found that we were locked out of our room!! Had to go down and get key reactivated which was done promptly but without apology. We were then disturbed by a mannerly porter who was trying to leave other clients luggage in our room. I then put do not disturb sign on door but at 3.55 the cleaning staff were knocking to come in . We paid half days rate for this and feel that a portion should be reimbursed!!

Dear Madam. Thank you for taking the time to tell us about your experience at the Mercure Cracow Old Town Hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grzegorz - Guest Experience Manager

Excellent hotel in a convinent location for both my work and the old town.

Customer review rating 4.7/5

Anonymous Business - 03/05/2019 AccorHotels certified review

Stayed here before and if work or pleasure bring me back to Krakow would stay here agaian.

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Good Stay again

Customer review rating 4.7/5

Neville S. Business - 03/05/2019 AccorHotels certified review

Good stay again

Dear Guest. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town
Customer review rating 4.7/5

Kate Business - 02/05/2019 AccorHotels certified review

Stay regularly. Always consistent service - friendly staff, clean rooms. Stayed week commencing 22 April and Easter chocolate gift left in room. Stayed 29/30 April and a pudding in a glass was in the room. Nice touches.

Dear Catherine :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Amazing hotel

Customer review rating 4.7/5

Michelle Friends - 02/05/2019 AccorHotels certified review

The hotel is beautiful and the staff was wonderful! The best part of the room was the bed- so comfortable!! I would love the information so I can buy one of those mattresses for my house!

Dear Michelle :) We very much appreciate your comments regarding your stay at the Mercure Krakow Old Town Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our mattresses are made by the Company "Hilding", they are specially dedicated for the Mercure brand and they should be available in ikea :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grzegorz - Guest Experience Manager

Fantastic

Customer review rating 4.7/5

Dean R. Families - 01/05/2019 AccorHotels certified review

Great location, great staff, best buffet I had had in Europe & spacious double rooms for a young family of 4.

Friendly and efficient staff

Customer review rating 4.7/5

Visoot P. Friends - 30/04/2019 AccorHotels certified review

Locationally best of both world. Just outside the tourist area. Not too noisy while still within a short walking distance to all attractions. Being right opposite the main railway station is a big plus for our trip to Wieliczka Salt Mine. Breakfast is more than adequate. Staff are friendly and efficient. The only thing short of our expectations is the lack of luggage service.

Very Very Good

Customer review rating 4.7/5

Steve B. Solo - 28/04/2019 AccorHotels certified review

I have stayed at a few Mercure hotels and this was the best so far,helpful friendly staff nice modern building love the music being played when departing the lift at your floor gives you that i,m on holiday feeling, Massive Thank You to the lovely young lady on reception who had my mobile phone waiting for me which i left in my room and only realised when i was half way to the airport, only thing on the down side was no real english TV channels films etc other wise this would have been a 10/10 for me.

Hotel, Location & staff fantastic... really enjoyed our stay there..

TripAdvisor rating 5.0/5

Dean R Family - 28/04/2019 TripAdvisor review

My family & myself found the location so accessible to everywhere..The buffet breakfast was the best we had had whilst travelling through Europe. Being an Accor member we stayed at Novotels/Mecure Inns around Europe in 5 different countries.. Krakows Mecure Inn was the best we found, just lacking a heated swimming pool for the young ones..

Very nice hotel

Customer review rating 4.7/5

Shmuel L. Families - 27/04/2019 AccorHotels certified review

Very warm welcome, decorated lobby and a very nice breakfast. On the first night - No hot water!! although the staff tried to fix it - we were not compensated.

Mrs

Customer review rating 4.7/5

Carina O. S. Couples - 27/04/2019 AccorHotels certified review

It was a wonderful stay with very pleasant staff

Loved Crakow

TripAdvisor rating 5.0/5

hutton7 Couples - 27/04/2019 TripAdvisor review

Did a great trip out to Auschwitz and had a few days at the Miastro ,well located to train ,shops ,food outlets and staff were amazing.We tried your amazing menu and enjoyed the different foods the staff recommended.

Great stopover to see Auschwitz .

Customer review rating 4.7/5

Jo H. Couples - 26/04/2019 AccorHotels certified review

The hotel was wonderful well located and the staff very amicable and welcoming.

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