Hotel - Mercure Krakow Stare Miasto
Mercure Hotel Mercure Hotel

Mercure Krakow Stare Miasto

5.0/5 875 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 425.00 PLN Non member rate
From 382.50 PLN Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pets allowed 40  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 6 meeting room(s)
See all services

Hotel location

Our rooms

  • 198 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Free in-room mineral water
    • Safe deposit box in room
    • Telephone
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.7/5 AccorHotels Rating 2,429 reviews

Our guest reviews for Mercure Krakow Stare Miasto

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
5.0/5 TripAdvisor Rating 875 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Andrew Couples - 07/07/2018 AccorHotels certified review
« Great hotel experience »

Very relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

G.… Business - 04/07/2018 AccorHotels certified review
« Top service »

Comfortable room, delicious breakfast, well-equipped gym - what else one would need to feel at home during a business trip? :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) Sincerely, Grzegorz - Guest Experience Manager

Sam Business - 03/07/2018 AccorHotels certified review
« Nice short stay. Great breakfast as usual »

As per title.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Indrajit G. Couples - 03/07/2018 AccorHotels certified review
« Satisfactory & value for money »

Comfortable stay with great location advantage

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

S. Friends - 03/07/2018 AccorHotels certified review
« Good location with excellent hospitality. »

The receptionists were very friendly and helpful. The decoration of the room was very nice and a full range of amenities was provided. Although the double bed was relatively small, it was comfy and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Georgia K. Business - 02/07/2018 AccorHotels certified review
« Immaculate! »

Really excellent experience! Everything was brand new, immaculately clean and exceptionally designed to meet all needs. Very close to all places of interest in Krakow. We ' d love to return again and again...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam. Thank you for sharing your comment. I am looking forward to welcoming you back whenever your travel plans bring you back to Krakow. With best regards, Grzegorz - Guest Experience Manager.

Andreas T. Business - 02/07/2018 AccorHotels certified review
« Restaurant and room food not good »

Dear Team, I visit this hotel once or twice per month until 2018. On my last trip (26th-29th June) i visited your restaurant and ordered a veal schnitzel. 1) Usually its a veal when it is a veal on the menu card, but it wasn't a veal, but it was still tasty. Veal schnitzel is usually gray/pink and not white. 2) a day later, I ordered the Burger served at the room. The fries smelled bad and taste was bad. Also the burger wasn't good. Due to the fact that i was tired, I put the plate (still 90% filled) to the floor and not called the restaurant. Please take proper actions. Thanks Andreas My next visit will be end of July. If you like, i can do a quality check :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir. Thank you for your comments regarding your stay at the Mercure Krakow Stare Miasto. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and we will be waiting for your next arrival. With regards, Hotel Team.

Benoit Business - 30/06/2018 AccorHotels certified review
« Excellent! »

always very welcoming, rooms are clean, lobby area is really nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Robert K. Couples - 30/06/2018 AccorHotels certified review
« Good location, comfortable room, good restaurant »

This is a thoroughly modern hotel. Staff were friendly. Everything worked well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Steve F. O. Couples - 29/06/2018 AccorHotels certified review
« Great place to stay. »

I really enjoyed my stay. The staff are all seem to be well switched on, with excellent English ability. The rooms, although small for the class of hotel, are well maintained with modern tech enhancements. The location is great - across the road from the main station and a massive shopping centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Im Business - 29/06/2018 AccorHotels certified review
« Simple and satisfying experience »

I ordered two room service. Firstly, the menu in the room service was pretty extensive; I was told that it is the same as in the restaurant. Martin took my order and helped me through my choices. The food was simple, tasty and satisfying. Coffee machine in the breakfast area served very nice coffee - Latte Macchiato was my favorite :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir :) Thank you for sharing your comment, we hope your next visit in Mercure Cracow Old Town, will be only more pleasant. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager.

Emanuel Friends - 28/06/2018 AccorHotels certified review
« A Very good stay in krakow »

A very friendly staff , exellent service and high quality food and rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Nxm Couples - 25/06/2018 AccorHotels certified review
« Mercure Krakow Stare Miasto Excellence »

Nearly every aspect of the stay was flawless. From arrival to departure, every staff member was not only courteous and professional but also a friend away from home. The guest rooms are newly renovated, elegant, stylish, modern, smart and practical. The restaurant and room service serve are the epitome of dining excellence serving tasty food with excellent presentation. Housekeeping is attentive and provide very clean rooms. The mattresses in the guest rooms, pillows and linen will offer you a dreamy experience. In the Hotel business there is product and service. Mercure Krakow Stare Miasto has proven to excel at both. Extremely recommended. Thank you, Mercure Krakow Stare Miasto!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir. It is a big pleasure to read your comments about our hotel and our Staff . I want to say that we will do all the best for more convenient and wonderful stay in Mercure Kraków Old Town in the future :). With best regards, Grzegorz - Guest Experience Manager.

M. L. Couples - 25/06/2018 AccorHotels certified review
« Everything was fine, except the switching off and on lights in room. »

Logic of "main switch" is strange. When lights are switched off with it, all lights are switched on when toilet light is put on!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest. Thank you for sharing your comment. We are looking forward to welcoming you back whenever your travel plans bring you back to Krakow. About the lights in the room we would like to apologize for any inconvenience. With best regards, Hotel Team.

Nicholas H. Couples - 24/06/2018 AccorHotels certified review

Excellent apart from the digital gadget called Handy which helped you get around town did not work and did not get replaced while we stayed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir. Thank you for taking the time to tell us about your experience at the Mercure Krakow Stare Miasto. I am sorry that your experience with Handy did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grzegorz - Guest Experience Manager

Anonymous Business - 24/06/2018 AccorHotels certified review
« Dr »

Ok

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie :) Dziękujemy za poświęcenie swojego czasu na podzielenie się z nami swoją opinią. Pragnę poinformować iż w Mercure Kraków Stare Miasto, praktycznie cały rok trwa "wysoki sezon". Po przeanalizowaniu czasu Pana zameldowania w naszym systemie wynika, iż check-in nastąpił o godzinie 13:41, standardowo zameldowanie w naszym Hotelu rozpoczyna się od godziny 14. Oczywiście jeżeli Załoga ma możliwość wcześniejszego meldunku, w takiej sytuacji jak najbardziej wychodzimy naszym gościom na przeciw. Jeszcze raz dziękuję za podzielenie się z nami Pana opinią i życzę miłego dnia. Pozdrawiam serdecznie, Grzegorz - Guest Experience Manager

L. R. Couples - 23/06/2018 AccorHotels certified review
« Pleasant »

Lovely hotel. Great location. Pleasant friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir :) We are really glad that you enjoyed your stay, location and our Staff. Thank you again for sharing your experience, and we hope your next visit will be only more pleasant than the previous one. With very best regards, Grzegorz - Guest Experience Manager.

Andrew K. Business - 22/06/2018 AccorHotels certified review
« Good location, friendly and helpful staff, good value busines shotel. »

Excellent, the staff, modern, fresh clean hotel, great location, nice restaurant and bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest. We very much appreciate your comments regarding your stay at the Mercure Krakow Stare Miasto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grzegorz - Guest Experience Manager

Joanna Y. Friends - 21/06/2018 AccorHotels certified review
« Professional staff and clean hotel. »

We were very pleased with our stay. The staff were eager to always help and did so with a positive attitude. They even lent me an umbrella when it was raining. The rooms were clean and when we couldn’t figure out our ac maintenance came right away to help. Would highly recommend and would definitely stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam:) Thank you for sharing your comment. I am looking forward to welcoming you back whenever your travel plans bring you back to Krakow. With best regards - Grzegorz - Guest Experience Manager.

Thor E. K. Couples - 20/06/2018 AccorHotels certified review
« Nice stay at central location »

Our stay was mainly excellent at a very central location. Rooms are nice, comfortable and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. I am sorry that your experience durin breakfast time did not meet your expectations, so please allow me to express my sincerest apologies. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

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