Hotel - Mercure Krakow Stare Miasto
Mercure Hotel Mercure Hotel

Mercure Krakow Stare Miasto

5.0/5 993 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Polish
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 6 meeting room(s)
See all services

Hotel location

Our rooms

  • 198 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 2,676 reviews

Our guest reviews for Mercure Krakow Stare Miasto

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
5.0/5 TripAdvisor Rating 993 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 11/10/2018 AccorHotels certified review
« Comfortable »

.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Anonym Business - 11/10/2018 AccorHotels certified review
« good »

great service and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Anonymous Friends - 10/10/2018 AccorHotels certified review
« My experience »

Love the location and great staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) We are really glad that you enjoyed your stay, our staff, and service. Thank you for sharing your experience, and we hope your next visit will be only more pleasant than the previous one. With best regards , Grzegorz - Guest Experience Manager.

Anonymous Friends - 09/10/2018 AccorHotels certified review
« Very good »

Great hotel - good location and very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

A. G. Couples - 09/10/2018 AccorHotels certified review
« Great hotel and experience »

The hotel was lovely with a warm and helpful greeting. The beds and pillows were incredibly comfortable, really made a difference for great sleep. The breakfast spread offering gluten free and lactose free options was a treat for me and a very thoughtful touch for your guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam :) Thank you for taking the time to tell us about your experience at the Mercure Krakow Stare Miasto. I am sorry that your experience with Wi-Fi and TV did not meet your expectations, so please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grzegorz - Guest Experience Manager

Anonymous Couples - 08/10/2018 AccorHotels certified review
« Housekeeping services and breakfast were very good, and the apples at reception were a nice touch. »

Very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Lynne K. Couples - 07/10/2018 AccorHotels certified review
« Great service, lovely room »

We were very happy with our experience- a hotel with changes a yet and high standards. Great location for people visiting the city for the first time. Very courteous and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dzień dobry :) We very much appreciate your comments regarding your stay at the Mercure Krakow Stare Miasto. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Grzegorz - Guest Experience Manager

Joseph G. Couples - 07/10/2018 AccorHotels certified review
« My wife and i were made extremely welcome. »

My wife and i were celebrating or 40th wedding anniversary, and on our arrival in our room, we discovered a lovely card and gift, and a nice artist touch on the mirror. The gentleman at the front desk that greeted us was very pleasant, and informative about what to do and where to go during our stay.I not sure of his name, but it began with an M. The room was of a high standard, with an extremely comfortable bed. Great selection of toiletries, and a fantastic shower. The cleaning staff did a great job every day on our room, so well done to them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir :) Thank you for writing such a nice review about your stay in our hotel Mercure Krakow Old Town. We really appreciate it. We are really glad that you and your wife enjoyed your stay and we can't wait to see you again in the future! Once again: HAPPY ANNIVERSARY :) and all the best for you. With very best regards, Grzegorz - Guest Experience Manager with all the Team.

Anonymous Families - 07/10/2018 AccorHotels certified review
« our stay »

small room, glass wall between the bathroom to the sleeping room is not compatible when someone gets to the toilet during the night all the rest of the family wake up. the breakfast is the same every morning without any refreshing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest. Thank you very much for having taken the time to post your comments about stay in our Hotel. I would like to kindly inform that, we serve the breakfast which has more than 100 high-quality products, most of them are regional and every day fresh. At the same time, I would like to apologize for the inconvenience with the matte glass wall, a specially during the night time. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We all look forward to welcoming you back again at Mercure Krakow Old Town. With best regards , Grzegorz - Guest Experience Manger.

Anonymous Business - 07/10/2018 AccorHotels certified review
« Friendly staff, good facility. I prefer to share on independent portals like Google, Booking and Tripadvisor »

Not for publication

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. It's going to be a big pleasure for our Mercure Kraków Old Town Team when you wiil share your comments also on independent portals. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Hillel Families - 05/10/2018 AccorHotels certified review
« Great stay »

Great stay, my girls like baicon in breakfest and that was missing..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam. Thank you for sharing your comment about stay in our Hotel. I would like kindly inform you that we are always serve fresh bacon, that's why is on special guests request, during the breakfast. We hope that during your next visit in Mercure Cracow Old Town we will be have the chance to present it :) and your stay will be only more pleasant. We hope to welcome you back to our hotel in the future! With best regards - Grzegorz - Guest Experience Manager.

Donovan Business - 05/10/2018 AccorHotels certified review
« Enjoyed my stay again, good location, comfortable, friendly service will definitely stay here on upcomming trips »

I use the hotel for primarily for business trips, and the occasional personal stay. The tam is always efficient and friendly. Rooms are comfortable and clean. Location is great. Checkout process is good, but did not receive my invoice at first, but when I called to ask for it, it was sent immediately.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir :) Thank you very much for sharing your comment. I am looking forward to welcoming you back whenever your travel plans bring you back to Krakow. I want to say that we will do all the best for more convenient invoice sending during your next stay :) With best regards - Grzegorz - Guest Experience Manager.

Jesse Business - 05/10/2018 AccorHotels certified review
« Great service »

Excellent service from start to end. Slightly odd to not see huge computers for check-in but it gives a more personal touch with the closer proximity. Excellent breakfast quality. Interesting "handy" which is a cellphone that can be taken outside. Did not try it but a really cool idea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam :) Thank you very much :) We are truly grateful for nice comment. We are really glad that you shared your opinion. Please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. With best regards , Grzegorz - Guest Experience Manager.

Mr S. J. D. Families - 02/10/2018 AccorHotels certified review
« I enjoyed my stay at the hotel. »

The only item which stopped me from giving you a 10 on the overall experience was that your chief did not put white pepper in the scrambled eggs to give them more taste. (It does not work adding the pepper after the eggs are cooked).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest. Thank you for taking the time to tell us about your experience at the Mercure Krakow Stare Miasto. I am sorry that your experience with scrambled eggs did not meet your expectations, so please allow me to explain that, our breakfast is an open buffet option, available to all our guests, that's why we can not season every meal. For future reference, we are always happy to serve scramble eggs on special guest's request, fulfilling your order we may season your meal according to your preferences. We appreciate your sharing your concerns, and have a nice day. Sincerely, Grzegorz - Guest Experience Manager

James Business - 02/10/2018 AccorHotels certified review
« Very pleasant place to stay »

Nice and friendly staff. Extensive breakfast options.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir. We are really glad that you enjoyed your stay, our staff, and breakfast service :)Thank you again for sharing your experience, and we hope your next visit will be only more pleasant than the previous one. With best regards , Grzegorz - Guest Experience Manager.

Anonymous Business - 01/10/2018 AccorHotels certified review
« Realy nice hotel »

Nice personnel, good breakfast, lovely design everywhere

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam. We are really glad that you enjoyed your stay, design and our Staff :) . Thank you again for sharing your experience, and we hope your next visit will be only more pleasant than the previous one. With best regards - Grzegorz - Guest Experience Manager.

Anonymous Business - 28/09/2018 AccorHotels certified review
« Lovely stay »

Great experience. Was though a surprise that breakfast was not included.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Lea S. Friends - 27/09/2018 AccorHotels certified review
« Wonderful »

Staff very helpful. Nice room, clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam. It was a great pleasure and honour for us that You and you was a part of Mercure Krakow Old Town during last few days. We are more than happy that you appreciated the experience that we aim to provide to all of our Guests here at Mercure Krakow Old Town. All your warm words are a huge motivation to the whole team of our property and we are very grateful for that! Please remember that now You have new friends in Krakow - the Team of Mercure Krakow Old Town :) See you soon! with best regards, Grzegorz - Guest Experience Manager

Krzysztof K. Business - 27/09/2018 AccorHotels certified review
« persistent bathroom smell issue »

I've stayed in this hotel several time and really love the location and ambiance. I'm somewhat dissatisfied with my last stay: the bathroom has persistent smell of decay that was very unpleasant. This smell probably requires some more in-depth renovation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir. Thank you for taking the time to tell us about your experience at the Mercure Krakow Stare Miasto Hotel. I am very sorry that your experience with the bathroom smell did not meet your expectations, so in that case, please allow me to express my sincerest apologies for it. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I've already informed about this technical issue our housekeeping and technical department. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. In case of any further questions, please do not hesitate to contact me directly ( h9… ). Once again I would like to excuse for any inconvenience. With best regards, Grzegorz - Guest Experience Manager

S. V. Couples - 25/09/2018 AccorHotels certified review
« A very pleasant hotel to stay. »

The hotel is new and upbeat, with pleasant staff. I enjoyed the staying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

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