Hotel - Mercure Krakow Stare Miasto
Mercure Hotel Mercure Hotel

Mercure Krakow Stare Miasto

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5.0/5 740 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WiFi at the hotel
  • Private indoor parking
  • Reduced mobility rooms
  • Pet allowed 40  PLN
  • 100% non-smoking hotel
  • Air Conditioning
  • EARLY CHECK IN FROM 8AM

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 6 meeting room(s)
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Hotel location

Our rooms

  • 198 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Crib on request
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 1,919 reviews

Our guest reviews for Mercure Krakow Stare Miasto

100% genuine reviews from our guests

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5.0/5 TripAdvisor Rating Based on 740 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Laila Business - 17/02/2018
« Mercure Kraków Stare Miasto »

- Perfectly located - Very friendly staff - Delicious food - Nice rooms - Great fitness room - highly recommended

AccorHotels certified review
Geoff Families - 16/02/2018
« Very comfortable family stay. »

excellent junior suite for family of four. Very clean and modern. Great wifi reception to keep kids happy.

AccorHotels certified review
Eve A. Couples - 16/02/2018
« Great place to stay! »

Lovely hotel in a brilliant location! Staff were friendly and very helpful with everything we asked. Will definitely be coming back and have already recommended to people! One of the best hotels we’ve stayed in.

AccorHotels certified review
X Business - 16/02/2018
« Good hotel, could be better »

Please look carefully at your cleaning - it is just not good enough. Dusty rooms, shower not cleaned properly, dirty towels provided, area around sink left dusty and dirty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Mercure Cracow Old Town. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would like to apologize for inconvenience during your stay . I hope that you will choose our hotel for your next vist to Cracow and we will have the opportunity to offer high quality services. With best regards, Grzegorz - Guest Experience Manager.

TripAdvisor review
Family - 16/02/2018
« Everything perfect »

Very nice hotel in the city centre. Nice staff but nobody speaks french, which is odd in French company. Small garage place only for a few cars. Glass wall between bathroom and the room. Quite unconvenient in the night. Everything else in Mercure standard. I can strongly recomend it.

AccorHotels certified review
Maria G. Business - 15/02/2018
« Very comfortable, fancy but cold »

I really liked the design and rooms and breakfast good but it was cold in my room. I set up condinitoner to max 24 and yet it was cold. After the first night I caught a cold

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., Thank you for taking the time to tell us about your experience at the Mercure Krakow Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Regarding the temperature at your room, please note that because of cold weather outside, we have increased temperature in our rooms and additionally our Guests are able to increase it manually up to 26C. Please next time, ask, seek help at the reception. Our staff and technical department will be happy to help. I hope that despite this small issue you will choose our hotel again in the future. With best regards , Grzegorz - Guest Experience Manager.

AccorHotels certified review
Gary Friends - 15/02/2018

the hotel stay was great fab staff clean room but the food was ok we had 2 burger 1 was cold,

AccorHotels certified review
Willem Business - 15/02/2018
« Good quality hotel with very kind staff »

Rooms, lobby and bar/restaurant are all of good quality. All the staff members I met showed an extremely high level of hospitality. Only negative thing is that guests do not get a copy of the signed consumption tickets from the bar/restaurant. That, together with a fully un-understandable specification on the invoice, made me ask for explanation by email, as without it I was unable to specify my expense note. If the invoice layout cannot be changed due to tax authorities, I propose to add an attachment to it, giving the details on what was spent when and for what; sort of link between the tickets and the invoice items. The fact that the items on the invoice are in Polish only, is also not very much supporting better understanding of it. With this in place, I would have rated 10.

AccorHotels certified review
Justyna J. Business - 14/02/2018
« A great stay in the perfect location »

The room was very comfortable, well designed and clean. The breakfast was delicious with many options to choose from. The staff was very helpful and nice. The location is great - walking distance from Old Town and from the Main Train Station. There could be better gym available though - relatively limited equipment. On the other hand the gym was open 24/7, was very clean, with free towels available so overall I cannot complain about that either. I would definitely recommend to acquaintances and friends.

AccorHotels certified review
Jill T. Families - 14/02/2018
« Amazing »

A wonderful stay in a fabulous city! The perfect hotel!

AccorHotels certified review
Jennie N. Friends - 13/02/2018
« Fabulous stay from start to finish! »

firstly, online check in prior to arrival was fantastic! Our room was ready and it was so so easy! The room was lovely and clean- and a good size for a long weekend! Breakfast was lovely and provided great choice (the weekend fizz was an added bonus)! The concierge were extremely helpful and pleasant and helped us easily book a trip to Auschwitz-Birkenau. Having a check out at 12pm was great which allowed us to have a lazy morning and enjoy breakfast! We were able to leave our suitcases until pick up and once again the very helpful and friendly staff sorted transport to the airport! Over all a fabulous stay at the hotel and I will highly recommend! Will not stay anywhere else!!

AccorHotels certified review
Michelle M. Friends - 12/02/2018
« Enjoyable stay »

Staff were all helpful and knowledgeable, we thoroughly enjoyed our stay. We were bitterly disappointed at the prices in the bar area and were evidently not alone in this disappointment as the bar was virtually empty all the time of our stay. If the prices were more resonable we would have been happy to sit in the bar area with our friends enjoying ourselves rather than venturing outside of the hotel.

AccorHotels certified review
Anonymous Business - 12/02/2018
« fine »

good service, fine rooms, gym ok

TripAdvisor review
Couples - 12/02/2018
« Very comfortable, modern centrally located hotel »

This addition to Accor stable of hotels in Krakow means the Group now has a central location in Krakow. The hotel has been opened less than 3 years and the visit 5-9 February was my fifth stay. With my Platinum card I was upgraded to a suite on the 6th floor - 615. This was very comfortable, with a very large double bed. The bathroom had a modern, push-button, walk-in shower. Well designed with sloping not slip floor. Downsides were the TV setting off a midnight alarm clock on two nights (which we were unable to prevent) and an undercooked evening meal in the restaurant. That said, the restaurant has a well laid out breakfast buffet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Reynolds, Thank you very much for your review and feedback relating to your stay. We are really happy you have chosen our hotel again and we hope you will be staying with us in the future. Please accept the apologies for TV settings as well as for an under cooked meal. We will verify TV as well as share your feedback with our Food and Beverage teams. Kind regards, Wojtek Kogut Guest Experience Manager Krakow

AccorHotels certified review
Frank B. Business - 11/02/2018

Superb!

AccorHotels certified review
Rebecca Couples - 10/02/2018
« Amazing »

Amazing hotel, all the staff are very accommodating and helpful...I was shocked by how nice everyone was and how good the service was in the hotel. Brilliant room service and lovely restraunt and place to sit for drinks. Brilliant location.

AccorHotels certified review
Peter Business - 09/02/2018
« Housekeeping could be better »

Rooms are nice but in a few rooms the lights next to the bed can’t be complitly switched off. A few times the alarm clock from the TV was still activated. My biggest concern is that the tea and coffee cups are not exchanged during the room cleaning but cleaned by the room service in the bathroom. That's disgusting!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M.. Thank you for taking the time to tell us about your experience at the Mercure Krakow Old Town. I am sorry that your experience a specially with the room cleaning and light system, did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I've already informed my Colegues from both Departments. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With best regards, Grzegorz - Guest Experience Manager

AccorHotels certified review
Andrea L. Business - 09/02/2018
« Great staff, very friendly and helpful. »

I always enjoy staying at your hotel. The rooms are spacious enough, the beds are comfortable, the restaurant offers a good selection of food and the staff is extremely welcoming and friendly. They seem happy with what they are doing and that makes one think that there is a good management behind it. The only things I think could be a little better is the air-condition in the room, as it is quite noisy and also the water coming out of the shower could be a bit stronger. But maybe that is a personal preference. And the hair dryer could be of better quality.

AccorHotels certified review
Anonymous Business - 09/02/2018
« always a good experience, but for some reason the bill is never emailed to me. »

great room (upgrade), the best bed, friendly staff, perfect for my business trip - this is my first choice when staying in Krakow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs O. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) I would like to inform you that we've already send an invoice once again ( just in case you can check your Spam Box ) Sincerely, Grzegorz - Guest Experience Manager

AccorHotels certified review
Very H. S. L. Couples - 07/02/2018
« Stylish and spotless »

Fabulous location, fabulously helpful and friendly staff ....nothing is too much trouble. Thank you for always saying good morning/ evening and pleasant smiles . Its the little things ...Had a great stay and will definately recommend and return .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. T., We very much appreciate your comments regarding your stay at the Mercure Krakow Old Town. It is a big pleasure to read your opinion about our hotel and our Staff . Thank you again for sharing your experience, and we hope your next visit will be only more pleasant than the previous one. With best regards , Grzegorz - Guest Experience Manager.

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