Hotel - Mercure Krakow Stare Miasto
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Mercure Hotel

Mercure Krakow Stare Miasto

Pawia 18 B 
31154  Krakow
POLAND

487 reviews
TripAdvisor Rating Based on 487 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • Reduced mobility rooms
  • Pet allowed 40  PLN
  • Fitness centre
  • 100% non-smoking hotel
  • EARLY CHECK IN FROM 8AM

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • Reduced mobility rooms
  • Pet allowed 40  PLN
  • 100% non-smoking hotel
  • EARLY CHECK IN FROM 8AM

Leisure and activities

  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 6 meeting room(s)
See all services

Hotel location

Our rooms

  • 198 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Crib on request
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.8/5 AccorHotels Rating Based on 1,152 reviews

Our guest reviews for Mercure Krakow Stare Miasto

100% genuine reviews from our guests

Find out more
5.0/5 TripAdvisor Rating Based on 487 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Maciej T. Couples - 12/08/2017
« Unexpectedly positive vibrations in a new hotel »

This was a one day visit to Kraków. Choosing this hotel from Accor website both me and my wife was a perfect choice. We have enjoyed evening wine tasting being perfectly served be a hotel staff members. This hotel has been perfectly designed to merge Kraków history with up to date architecture and technique.

AccorHotels certified review
Stephanie P. Families - 12/08/2017
« Perfect. Cleanest, friendliest hotel in Europe. »

The staff were patient, kind, engaging, warm and friendly. The room was absolutely spotlessly clean. There was no noise. Housekeeping was incredible, restaurant and bar was incredible and so friendly. Best hotel I've ever stayed in.

AccorHotels certified review
Anonymous Friends - 10/08/2017
« Mr Sneddon »

Very enjoyable. However i do not recollect any mention of a room upgrade .

AccorHotels certified review
Happy C. Families - 09/08/2017
« Excellent Hotel at the best location »

Service at the hotel was fantastic. The hotel location was also perfect.

AccorHotels certified review
Anastasia Business - 09/08/2017

I enjoyed my stay at your hotel very much. I loved the hotel's interior, attitude of recepetion and housekeepers, very tasteful breakfasts and thank you for that. One thing I was not pleased with. i was staying for 12 nights. On the day of arrival reception asked for my credit card to guarantee the cost of my stay. And the very same day my bank texted me thath the amount was deducted from my account. On the day of my departure the amount was deducted second time - and it was around 1000 EUR (!!!!). Luckily when I got back home in 2-3 days, I called my bank, explained the situation and they returned money back, but due to this whole issue my overall excellent impression on the hotel got pretty much spoiled and I only put 7 out of 10. As I undertsood from comments of your reception this situation for you hotel is usual, you know well about it (!!!!) and banks very often do not process this freezing in a right way. But for people staying at hotel this is very incovenient and i think that hotel should take some steps and change the way of processing payments so that such situations no longer occur. As at least one option I see that you can suggest your clients to pay the cost of stay right away on the day of arrival - this would help to avoid the whole mess. I was not suggested that option unfirtunately.

AccorHotels certified review
Anonymous Business - 08/08/2017
« Handy for station »

The hotel is located opposite Krakow Glowny - main station. (The only note of caution is that it is a long trudge through the shopping centre to reach the platforms!)

AccorHotels certified review
Wayne C. Couples - 08/08/2017
« Top Drawer Stay »

Very good hotel, spotlessly clean and very quiet at night. The rooms were spacious and comfortable.

AccorHotels certified review
Florian H. Couples - 08/08/2017
« Perfect value for money in a very new and modern hotel featuring a good location to explore the city! »

- wonderful and very friendly staff - new hotel in perfect condition (very comfortable beds) - perfect location for exploring the city, very close to main train station with good connection to the airport - nice size of the room and the bathroom - very clean (hotel & room)

AccorHotels certified review
Dvir T. Couples - 06/08/2017
« location,very nice stuff »

great

AccorHotels certified review
Daphna M. Couples - 06/08/2017
« Great, excellent and perfect hotel »

New hotel, very comfortable, very nice, large rooms, staff helps in any matter Excellent location - directly opposite the mall and opposite the train station, 5 minutes walk from the Old City

AccorHotels certified review
Anonymous Couples - 04/08/2017
« Most enjoyable stay. »

Very comfortable hotel with extremely friendly staff. Excellent location as close to the old town and next to the railway station. We were arriving and leaving by train.

AccorHotels certified review
Mary O. C. Friends - 03/08/2017
« Amazing »

Fantastic hotel. Friendly staff. Michael was our first point of contact when we arrived and he was impressive. All staff were fab for the week. Hotel was so clean. Food was great. Keep up the great work.

AccorHotels certified review
Anonymous Couples - 03/08/2017
« Great Town »

Our first night wasn't the best as we had a problem with our lights. Our next two nights were fantatic. They changed us over and we received free drinks at the bar. Would stay here again. People are great.

AccorHotels certified review
David F. Families - 03/08/2017
« Excellent staff, excellent service, excellent location! »

Arrival was very smooth & professional, location across from the train station and short walk to Old Town was very convenient for sight-seeing. Staff were very friendly and keen to accommodate our needs. Rooms and amenities were very clean, modern and comfortable. Breakfast was fantastic, and free Krakow bagels at the front desk were very appreciated; great to take one away in the morning.

AccorHotels certified review
Linda H. Couples - 02/08/2017
« didn't get kingsize bed as booked »

Unfortunately we didn't get the king size room we booked, we were upgraded to a privilege room but with a queen bed

AccorHotels certified review
The H. T. Business - 01/08/2017
« Improvable »

Pro : -good location, near to old town and shopping mall. -excellent sound insulation from outside (alley & environment) -good facilities (gym & bar) Cons: -multiple blackout during stay (2 weeks) -miss information on the laundry pick up from Front Desk to Housekeeping. -broken lamp, asked for repair, and stay broken until check out. -no option to change /not the bedding sheet

AccorHotels certified review
Dana G. R. Families - 01/08/2017
« exelent/ Just perfect »

The stuff is great, The food is very tasty, The hotel is beautiful very hospitable. it's was my second time at your hotel and i will definetly come again !!!

AccorHotels certified review
Nitza W. Solo - 01/08/2017
« I enjoyed very very much staying in your hotel. my room was nice, the bed excellent, location - could not be better, breakfast very good and the staff - so pleasant »

I enjoyed very very much staying in your hotel. my room was nice, the bed excellent, location - could not be better, breakfast very very good, and the staff so pleasant and helpful

AccorHotels certified review
Ken T. Families - 31/07/2017
« Very good and perfect position »

Except for breakfast the service was excellent and the rooms were comfortable. Breakfast had poor service especially if you required eggs. Not enough seats in the breakfast area when buses are in the hotel

AccorHotels certified review
Beata Families - 31/07/2017

Excellent service, food, location and interior design!

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