Mercure Krakow Stare Miasto 4 stars

TripAdvisor rating 5.0/5 1,332 reviews
Mercure Krakow Stare Miasto
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Hotel extras

The hotel has 5 meeting rooms covering an area of 3230 sq. ft. (300 m²) and a 248-sq. ft. (23-m²) boardroom. Thanks to its interesting design and excellent location, the Mercure Krakow Stare Miasto hotel is the perfect choice for a work meeting.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Electric car recharging units
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
Business services
  • 6 meeting room(s)

Hotel location

Mercure Krakow Stare Miasto

Pawia 18 B
31154
krakow
poland

Tel: +48122251111

Fax: (+48)12/2251135

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    KRAKOW BALICE At 17km / 10.56 miles

  • By train

    KRAKOW GLOWNY At 0.25km / 0.16 miles

GPS :50.066754, 19.944759

Our accommodations

A standard double with a large bed

  • Max. number of persons: 2
  • Area: From 21
  • Free in Room Mineral Water
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Standard room with large bed and extra sofa

  • Max. number of persons: 4
  • Area: From 21
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard room with two seperated beds.

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Privilege Room with large bed

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege room with large bed, extra sofa.

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Privilege room with large bed, extra sofa and terrace.

  • Max. number of persons: 4
  • Area: From 28
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite with large bed and extra sofa

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Junior Suite with large bed, extra soffa and terrace

  • Max. number of persons: 4
  • Area: From 34
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

WINESTONE

Type of cuisine: International

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 86

  • Maximum capacity: 84 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure Krakow Stare Miasto

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

3,948 reviews

tripadvisor

TripAdvisor Rating 5.0/5

1,332 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

No complaints with entire experience.

Customer review rating 4.7/5

James C. Business - 09/10/2019 AccorHotels review

Clean, modern hotel. All facilities are excellent. Check in/out very convenient. Friendly helpful staff. Great location. Comfortable.

Dear Guest. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. With best regards, Mercure Kraków Old Town Hotel Team.

I was very pleased with the room and the hotel's location.

Customer review rating 4.7/5

Andrew H. Solo - 08/10/2019 AccorHotels review

The room was very clean and quiet. The hotel was located near the central rail and bus stations and across the street from a large shopping center. The hotel was within walking distance from the the old town square.

Dear Guest. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. With best regards, Mercure Kraków Old Town Hotel Team.

I had a great stay!

Customer review rating 4.7/5

Fp Business - 07/10/2019 AccorHotels review

I had a great stay-overall. Only feedback is breakfast on weekday mornings tend to be so busy hence difficulty in getting a table.

Dear Guest. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town Hotel.

Can be improved

Customer review rating 4.7/5

Anonymous Business - 07/10/2019 AccorHotels review

The check in and check out process are fast and effective. Well done to the front office. Area for improvement: Housekeeping: 1 incident of towel was not changed and towel on the stack was left untidy. Restaurant: Should have more staff in the early morning shift if you expect many guests from tour group. Crowd control was not effective. Food did not replenish in time, left many pots empty unfilled. It is bad impression that food finished at 7.30 in the morning.

Dear Madam. Thank you for taking the time to tell us about your experience at the Mercure Kraków Stare Miasto Hotel. I am sorry that your experience a specially with cleaning services and during the breakfast in our restaurant did not meet your expectations. Please allow me to express my sincerest apologies for all the inconveniences. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, I've already informed Heads of departments abou it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grzegorz - Guest Experience Manager

Location was perfect and service excellent.

Customer review rating 4.7/5

John P. Couples - 07/10/2019 AccorHotels review

We enjoyed the location just outside the old town and directly across from the shopping centre and train station. Breakfasts were very good and we enjoyed a couple of lunches in the bar area.

Dear Guest. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town Hotel.
Customer review rating 4.7/5

Carmel M. Solo - 07/10/2019 AccorHotels review

Location great. Staff friendly and helpful. Meals very good. Room comfortable and clean. Everything I expect from a Mercure :-) ONE VERY DISAPPOINTING UNRESOLVED PROBLEM. On 9 September, the hotel staff member who checked me in booked a tour for me to Auschwitz-Birkenau. Instead of leaving me to pay the tour company, as is the usual procedure, he processed the payment using my credit card (from memory PLN 199) TWICE. (Total cost $153.75 AUD) Although the tour company realised the errors, and refrained from making me pay a third time for a solo tour, the promised refund for the second tour has not been made. The hotel made enquiries from the tour company and was advised that there would be a refund, but it is now one month later and there is no sign of it. This was an error on the hotel's part. I would be grateful if you would follow it up and make sure the money is refunded. [Carmel M. Stayed 9-16 September 2019.]

Dear Madam, Thank you for taking the time to tell us about your experience at the Mercure Kraków Stare Miasto Hotel. I am sorry that your experience a specially did not meet your expectations. Please allow me to express my sincerest apologies for all the inconveniences. We are very sorry for the mistake, the money was returned to the account immediately after case clarification. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Grzegorz - Guest Experience Manager

Overall good

Customer review rating 4.7/5

Anonymous Couples - 06/10/2019 AccorHotels review

Hotel, staff and food were generally very good

Dear Guest. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. With best regards, Mercure Kraków Old Town Hotel Team.
Customer review rating 4.7/5

Dean N. Families - 06/10/2019 AccorHotels review

Excellent hotel, with a fantastic position

Dear DEAN :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town Hotel.
Customer review rating 4.7/5

Ferenc Business - 05/10/2019 AccorHotels review

Good hotel, very good location and very helpful staff. Nice breakfast - even a A la Carte if you like ! Been there a few times and will surely stay there in the future too.

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town Hotel.

Great stay very simple

Customer review rating 4.7/5

Shane P. Business - 05/10/2019 AccorHotels review

Very clean rooms. My room was close to the loft lobby But I heard nothing. Privilege room provides some free drinks daily.

Dear Guest. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. With best regards, Mercure Kraków Old Town Hotel Team.

experience was good except for a few issues

Customer review rating 4.7/5

Kobi L. Families - 03/10/2019 AccorHotels review

The rooms were spacious and comfortable, the shower was great. We got 2 connecting rooms. We could not keep the doors between the rooms open which was annoying (nothing to hold the door with). The shampoo/conditioner in the shower was not good. My wife and our daughters complained about it. The breakfast was good, with large choice and specifically we liked the waffels and the shrimps. There was an issue with the cost of the stay. There was a missunderstanding with the reservation center as i never got one confirmation with the total amount of the 2 rooms, and got mislead that we pay only half of the price. I wasted hours on talking about it to several staff people until i got to the manager. It would have saved me time if they gave me the manager to begin with. Eventually i got only 5% discount which did not really compensate for the fact that the price was double the amount i thought i needed to pay, expected around 25% to be frank.

Dear Mr. L., Thank you very much for taking the time to share with us your experience of Mercure Kraków Stare Miasto. I am very glad that despite the issues you have described, your stay was pleasant and enjoyable. Please accept my apologies for the fact that the Team did not ask me to speak with you earlier than they did. I am sure that they simply wanted to do everything they can themselves in order to solve the issue and apologize accordingly before involving someone else. Nonetheless, I am very happy that we had the chance to speak and I could apologize in person for the inconvenience this confusion must have caused. Thank you for mentioning that the quality of shampoo and conditioner has fallen short of your expectations. I would very much appreciate if you could share more details about this remark, such as for example if it was the fragrance of those cosmetics or some other aspect that you did not enjoy. We will certainly take this remark into consideration during our periodic room equipment review. Thank you very much for choosing to stay with us and for sharing your thoughts about it. I sincerely hope that despite this issue you will choose to stay with us again. When you will be planning your next visit of Kraków please let me know and I will secure a preferential rate and hopefully an upgrade for your next visit. Kind Regards, Adrian Kołba Rooms Division Manager

Great stay!

Customer review rating 4.7/5

Dave F. Business - 02/10/2019 AccorHotels review

Great and helpful staff - satisfied all requests.

Dear DAVID :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town Hotel.

Well kept and modern hotel

Customer review rating 4.7/5

Antony Families - 02/10/2019 AccorHotels review

Hotel was well appointed with efficient and friendly staff. The hotel room was of a high standard and most comfortable.

Dear ANTONY :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. With best regards, Mercure Kraków Old Town Hotel Team.

The staff are amazingly helpful and friendly; the only down side was the treadmills were not working in the gym!

Customer review rating 4.7/5

Anonymous Business - 02/10/2019 AccorHotels review

Great staff welcome and service The gym has 2 treadmills - 1 was not working at all and one was extremely noisy

Dear ROSEMARY. We very much appreciate your comments regarding your stay at the Hotel Mercure Krakow Old Town Hotel. We are currently conducting a technical review of the equipment in our gym, everything for guests safety. Please allow me to express my sincerest apologies for all the inconveniences. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grzegorz - Guest Experience Manager

Amazing hotel and brilliant staff.

Customer review rating 4.7/5

Amy B. Couples - 01/10/2019 AccorHotels review

A lovely lady checked us in and gave us lots of information. Rooms were spotless with plenty of facilities. Didn't book breakfast but decided to have it the day after we arrived. Was met by a very polite male member of staff who informed us how it worked. Lovely choice of breakfast. Very central location out of the way of the hustle and bustle but a short walk to the old town centre. We will be back!!

Dear AMY :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town Hotel.

Wonderful hotel

TripAdvisor rating 5.0/5

Compass820790 Couples - 01/10/2019 TripAdvisor review

We recently stayed at the Mercure in Krakow. The location is perfect just a short stroll from the main tourist area and across the road from a huge shopping centre. The hotel is immaculately clean, the rooms and beds are very comfortable and spacious. The shower is amazing. There is a lovely bar area in the hotel and the staff and food are fabulous. We had very small issue with the breakfast but the hotel manager Adrian immediately recified the problem with no fuss and in a wonderful professional manner. I need to make a special mention about the staff at the hotel, every staff member we met was so cuteous, professional and polite it really made an impression on us. Well done to all !!! I have absolutley no reservations in recommeding the Mercure to anyone and I will be back. Mary Noctor

wonderful hotel, great location

Customer review rating 4.7/5

Ilana Families - 30/09/2019 AccorHotels review

Everything was just great: location, the room, breakfast.

Dear Ilana :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ

Excellent experience

Customer review rating 4.7/5

Anonymous Solo - 29/09/2019 AccorHotels review

Hotel centrally located. Room very comfortable. Staff fabulous.

Dear ANNA :) Thank you! We are truly grateful for nice comment. We are really glad that you shared your opinion . Please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. With best regards , Grzegorz - Guest Experience Manager.

Convenient and quiet

Customer review rating 4.7/5

Lesley B. Couples - 29/09/2019 AccorHotels review

Excellent welcome by staff member. Room well appointed and quiet. We were able to get a good nights sleep. Breakfast selection good. However, inadequate seating. Tables not cleared quickly enough for the next person. Mugs, bowls and cutlery ran out on more than one occasion and we had to wait about for replacements.

Dear Madam. Thank you for taking the time to tell us about your experience at the Mercure Kraków Stare Miasto Hotel. I am sorry that your experience a specially during the breakfast time did not meet your expectations. Please allow me to express my sincerest apologies for all the inconveniences. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grzegorz - Guest Experience Manager

I was very pleased with every aspect of the stay.

Customer review rating 4.7/5

Natalia Business - 29/09/2019 AccorHotels review

Really appreciate room cleaning service, the amount of additionals that room brings, bed was awesome. Also was very pleased with the Chinese dim sum for breakfast, front desk was excellent.

Dear Natalia :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) We would appreciate your comment also on TripAdvisor website. ;-) : goo.gl/f8InhJ With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town Hotel.
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