Hotel - Mercure Krakow Stare Miasto
Mercure Hotel Mercure Hotel

Mercure Krakow Stare Miasto

5.0/5 1,116 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 310.00 PLN Non member rate
From 279.00 PLN Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 40  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Polish
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 6 meeting room(s)
See all services

Hotel location

Our rooms

  • 198 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 3,051 reviews

Our guest reviews for Mercure Krakow Stare Miasto

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
5.0/5 TripAdvisor Rating 1,116 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Bav Business - 08/02/2019 AccorHotels certified review
« Very impressed »

Check-in and Check-out was very simple The décor was contemporary The restaurant had good food options The rooms were clean and well furnished

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Alan B. Business - 08/02/2019 AccorHotels certified review
« Good modern hotel, but room conditions could be better. »

Check in and check went smoothly. The room (337) was nicely decorated although the temperature was difficult to control, there was a constant sound of running water one night and the constant glow on the bedside lights were all disruptive to a good nights' sleep. This alone has questioned whether i would want to stay at the hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir. Thank you for taking the time to tell us about your experience at the Hotel Mercure Krakow Old Town. I am sorry that your experience with air conditioning system did not meet your expectations, please allow me to express my sincerest apologies for it. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Team.

Andrea V. Business - 07/02/2019 AccorHotels certified review
« Very nice hotel , good location for me, friendly staff »

Friendly staff , nice and comfortable rooms, I would only prefer option to open the window as it was quite hot during the night in the room, even I used air condi to set lower temperature. And I would also prefer to have 1 of 4 pillows in room a little bit more soft or "lower". But this is maybe only my issue :), anyway stay was very nice and I am glad to visit this hotel as I usually recommend it to our colleagues form my company travelling on duty to KRK. Kind rgds Andrea V.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir :) in that case thank you for taking the time to share your feedback and we hope to welcome you back to our hotel very soon :) With very best regards, Grzegorz - Guest Experience Manager

Eirik Couples - 06/02/2019 AccorHotels certified review
« Nice, comfy hotel, but cold nights because of thermal/heat pump over bed that couldn't be turned of. »

Nice and clean rooms, polite and service minded staff, nice bar and good breakfast. Cold airflow from thermal/heat pump in bedroom, affected sleep in negative way. Waking up multiple times being cold. When turning pump of, it just started automatically again after short time. Was addressed too staff, but they didn't manage too fix it either. They told us that they would call the technicians, and follow up on the matter. Didn't hear anything afterwards, and problem remained rest of the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir. Thank you for taking the time to tell us about your experience at the Mercure Krakow Stare Miasto Hotel. I am sorry that your experience with our AirCon system did not meet your expectations, in that case please allow me to express my sincerest apologies for it. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I've already informed once again our Technical Department about situation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grzegorz - Guest Experience Manager

Graeme W. Families - 06/02/2019 AccorHotels certified review
« First Class Customer Service »

Customer Service was first class, a special mention for Marcin he was fantastic and very helpful providing great local information.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you very much for having taken the time to post your nice comments about our Hotel :) I am very delighted to read that you enjoyed the service provided by the Mercure Kraków Old Town Team. We all look forward to welcoming you back again in our beautifil City. With best regards , Grzegorz - Guest Experience Manger.

Friends getaway - 06/02/2019 TripAdvisor review
« perfect base for a trip to Krakow »

This has been my 3rd stay at this beautiful Hotel. For me the best is the location: next to the main station and right next to the Galeria Krakowska, plus the Old Town is right around the corner and if you plan to arrive by car, there is a parking garage right underneath (though I think thats not cheap). I loved our room this time as we booked an upgrade room. Really cool.

Couples - 06/02/2019 TripAdvisor review
« Excellent! »

Everything was perfect! I asked for a quiet and top floor room and my requests were taken care of.The location is perfect. The service, cleanliness, value, everything was perfect. I highly recommend this hotel.

Agnieszka M. Couples - 02/02/2019 AccorHotels certified review
« Great hotel! »

Lovely hotel in great location. Staff were very friendly, nice buffet breakfast with a wide range of choice. Our room was very spacious and comfortable with good size bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Szanowna Pani :) Dziękujemy za poświęcenie swojego czasu na podzielenie się z nami swoją opinią. Mamy nadzieję wkrótce ugościć Panią ponownie w Mercure Kraków Stare Miasto :) Pozdrawiamy serdecznie, Załoga Hotelu.

Dorota Business - 31/01/2019 AccorHotels certified review
« so so »

it wasn't dream stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam. Thank you for taking the time to tell us about your experience at the Mercure Kraków Stare Miasto Hotel. It is pity to hear, that you had some inconvenience during your stay. I am sorry that your experience with the table cleanliness and a room location, did not meet your expectations, so please allow me to express my sincerest apologies for that situation. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grzegorz - Guest Experience Manager

Karol Business - 31/01/2019 AccorHotels certified review
« Noisy AC »

Great location and hotel services overall. Yet this time the room I got had a very noisy AC I couldn’t turned off.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir. Thank you for taking the time to tell us about your experience at the Mercure Kraków Stare Miasto Hotel. It is pity to hear, that you had some inconvenience during your stay. I am sorry that your experience with the noise from air conditioning, did not meet your expectations, so please allow me to express my sincerest apologies for that situation. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grzegorz - Guest Experience Manager

Jan-olav Business - 30/01/2019 AccorHotels certified review
« Close to all, mostly good service »

Close to all, mostly good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir. Thank you for taking the time to tell us about your experience at the Mercure Krakow Stare Miasto. I am sorry that your experience at the bar did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grzegorz - Guest Experience Manager

Anonymous Business - 28/01/2019 AccorHotels certified review
« One of the best hotels in Krakow »

Very good location, great service from reception desk and staff , great breakfast and food in the bar. Minus - Air condition was a noisy in the room I was at during last stay , had been waking up during the night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam. Thank you for taking the time to tell us about your experience at the Mercure Krakow Stare Miasto. I am sorry that your experience with AirCon did not meet your expectations, so please allow me to express my sincerest apologies for it. By the way, we hope to welcome you back to our hotel in the future. Sincerely, Grzegorz - Guest Experience Manager

Vicky W. Couples - 27/01/2019 AccorHotels certified review
« Lovely city break »

2nd visit to this hotel and would definitely return. Nothing is too much trouble for the staff always friendly and helpful. Rooms spotless beds very comfortable. It was our anniversary when we visited and the hotel went the extra mile and left us sweets and a lovely welcome note.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Kristiina Business - 26/01/2019 AccorHotels certified review
« Perfect »

Perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Anonymous Business - 23/01/2019 AccorHotels certified review
« Lovely attentive staff »

I felt at home. If I had only one thing to improve, it would be the range of food available for room service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Anonymous Couples - 22/01/2019 AccorHotels certified review
« Good location. Well presented. »

Good, efficient service checking in and out. Clean, tidy. Well thought out bedrooms, good attention to detail.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Anonymous Couples - 21/01/2019 AccorHotels certified review
« Had a fantastic stay in the Mercure Hotel »

Really enjoyed my break, the staff are so pleasant. Rooms are very comfortable. Hotel is in a great location, so near the Old Town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam :) Thank you! We are truly grateful for nice comment. We are really glad that you shared your opinion . Please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues :) see you soon. With best regards , Grzegorz - Guest Experience Manager.

S. Couples - 20/01/2019 AccorHotels certified review
« Excellent »

Excellent service and facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam :) We are really glad that you enjoyed your stay, our staff, and service. Thank you again for sharing your experience, and we hope that your next visit will be only more pleasant than the previous one. Just feel invited for future stay :) With best regards , Grzegorz - Guest Experience Manager.

T.m. Business - 19/01/2019 AccorHotels certified review
« Very good Hotel - I will come back »

nothing to add to the titel!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, thank you very much for having taken the time to post your comments.It is a great pleasure to read so nice informations about our hotel , please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. See you in next time at Mercure Krakow Old Town. With best regards, Grzegorz - Guest Experience Manager.

Med-anass D. Business - 18/01/2019 AccorHotels certified review
« Pleasant »

Pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 310.00 PLN Non member rate
From 279.00 PLN Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates