Mercure Krakow Stare Miasto 4 stars

TripAdvisor rating 5.0/5 1,206 reviews
Mercure Krakow Stare Miasto
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Hotel extras

The hotel has 5 meeting rooms covering an area of 3230 sq. ft. (300 m²) and a 248-sq. ft. (23-m²) boardroom. Thanks to its interesting design and excellent location, the Mercure Krakow Stare Miasto hotel is the perfect choice for a work meeting.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 40.00 PLN
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out
  • Electric car recharging units
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
Business services
  • 6 meeting room(s)

Hotel location

Mercure Krakow Stare Miasto

Pawia 18 B
31154
krakow
poland

Tel: +48122251111

Fax: (+48)12/2251135

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    KRAKOW BALICE At 17km / 10.56 miles

  • By train

    KRAKOW GLOWNY At 0.25km / 0.16 miles

GPS :50.066754, 19.944759

Our accommodations

A standard double with a large bed

  • Max. number of persons: x2
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Free in Room Mineral Water
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)

Standard room with large bed and extra sofa

  • Max. number of persons: x4
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard room with two seperated beds.

  • Max. number of persons: x2
  • Area: From 21
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Privilege Room with large bed

  • Max. number of persons: x2
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege room with large bed, extra sofa.

  • Max. number of persons: x4
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Privilege room with large bed, extra sofa and terrace.

  • Max. number of persons: x4
  • Area: From 28
  • Views: City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite with large bed and extra sofa

  • Max. number of persons: x4
  • Area: From 34
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Junior Suite with large bed, extra soffa and terrace

  • Max. number of persons: x4
  • Area: From 34
  • Views: City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

WINESTONE

Type of cuisine: International

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINESTONE

Photo non contractuelle / Strictly non binding

The hotel's restaurant Winestone offers delicious international dishes served on famous Les Planches stone pads. Relax and enjoy your stay over a glass of exquisite wine from our carefully selected collection.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 86 m²

  • Maximum capacity: 84 people

  • Maximum banquet capacity: 50 people

Find out more
Mercure Krakow Stare Miasto Meeting Room

Our guest reviews for
Mercure Krakow Stare Miasto

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

3,370 reviews

tripadvisor tripadvisor

TripAdvisor Rating 5.0/5

1,206 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Excellent hotel in first class location

TripAdvisor rating 5.0/5

alanreynolds Couples - 19/05/2019 TripAdvisor review

This is now my hotel of choice on what have become quarterly visits to Krakow. I used to stay at the Novotel in Bronowice but though it had some advantages (A swimming pool and spacious grounds), the Mercure is much better placed being opposite the Galeria which not only houses a big shopping mall and places to eat but is also the train station for the local link out to the airport, and national services to Warszawa and elsewhere. I think it is worth the extra cost. On this occasion, I was upgraded to suite 605 on top floor. Besides a giant bed and lots of space in a sort of ante-room, it had bathroom with walk in shower and loo, and another loo with washhandbasin. I was very comfortable in 605! Breakfast is buffet style with a copious arrange of hot and cold dishes. These are labelled in Polish and English, and helps with learning the Polish words for common foods when eating elsewhere. I did not have dinner in the hotel, as Krakow still has a number (though not as many as 15 years ago) of good restaurants in the Stary Miasto. There is a gym on the 6th floor. Staff speak good English so visitors need not woeey if their (like mine) Polish is weak. All in all a very enjoyable stay and I expect to be back

Amazing helpful beautiful city

Customer review rating 4.7/5

Sasha M. Couples - 16/05/2019 AccorHotels certified review

Very helpful attentive staff lovely hotel amazing bed

Dear Sasha :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

clearly overbooked

Customer review rating 4.7/5

Laura W. Business - 16/05/2019 AccorHotels certified review

I have stayed with you almost monthly for a year and this visit was the worst. I turned up to be told that you had overbooked (system issue) and could I go to another hotel? this trip had been booked for two months. Eventually a room was found (not a prestige room as I have had before) the dinner service was appalling. I waited 35minutes to be offered a drink. once I ordered my order that came out was incorrect. then due to rain (or so I am told) I had to wait 45 mins for a taxi organised by the front desk. overall this was the worst trip I've had to Krakow

Dear Laura. Thank you for taking the time to tell us about your experience at the Mercure Kraków Stare Miasto. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grzegorz - Guest Experience Manager

An excellent and modern hotel

Customer review rating 4.7/5

Jozef Business - 15/05/2019 AccorHotels certified review

Very clean, efficient, comfortable facilities with courteous and efficient staff. Conveniently located.

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Great stay - staff couldn't do enough.

Customer review rating 4.7/5

R J. Couples - 15/05/2019 AccorHotels certified review

as above - but some mis-communication at the bar which led to an incorrect food order. Could do with more UK/English TV channels. The smart TV options (I Player etc...) would not work in our room!

Dear Rod, Thank you for taking the time to tell us about your experience at the Mercure Kraków Stare Miasto. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grzegorz - Guest Experience Manager

Nice hotel in convenient location

Customer review rating 4.7/5

Andrew J. Couples - 14/05/2019 AccorHotels certified review

Comfortable, clean and convenient

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Always meets expectations

Customer review rating 4.7/5

Ronak Business - 13/05/2019 AccorHotels certified review

Mercure experience is always consistent and good. The only small thing I dont like is the body lotions provided in the rooms, they smell very weird. Also if the hotel can provide hair conditioner. Cleanliness, location, service and staff is all very good.

Dear Guest. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Clean friendly and welcoming

Customer review rating 4.7/5

Martin C. D. Friends - 13/05/2019 AccorHotels certified review

First impression is I wasn’t sure I liked the layout of reception etc., but it worked really well. Only complaint was porridge was very wet and air con in room wouldn’t go below 20...

Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. With best regards, Hotel Team.

Rooms very good, breakfast and restaurant "not ready for their tasks" Reception without privacy.

Customer review rating 4.7/5

Anonymous Business - 13/05/2019 AccorHotels certified review

Breakfast and restaurant are clearly not ready to receive larger groups of guests. In the morning when breakfast opens, or in general during peak-hours tables are not clean, coffee machine is not filled and service is low, due to lack of staff (in the restaurant, when doors open one can see staff standing int the kitchen). Reception offers no privacy at all, no room to stand at the desk and "entering personal PIN-code in a :strange" phone is surely "not done"!! Important to state that the rooms are excellent

Dear Ludovicus, Thank you for taking the time to tell us about your experience at the Mercure Krakow Stare Miasto. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Team.

Enjoyed and wil lreturn

Customer review rating 4.7/5

Maryam Business - 12/05/2019 AccorHotels certified review

The location of the hotel is ideal for visitors who want to experience the city. The rooms and services were great. Breakfast and coffee can be improved. The hotel staff and housekeeping were all very professional and helpful. Thank you

Dear Madam. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town
Customer review rating 4.7/5

Anonymous Friends - 12/05/2019 AccorHotels certified review

Comfortable stay, delicious breakfast, friendly and helpful staff

Dear Madam :) , Thank you for sharing your comment, we hope your next visit in Mercure Cracow Old Town, will be only more pleasant. We hope to welcome you back to our hotel very soon! With best regards - Grzegorz - Guest Experience Manager.

Great Location Near Train Station

Customer review rating 4.7/5

Adam Couples - 12/05/2019 AccorHotels certified review

We came from Warsaw by train to watch Elton John. The hotel is right next to the train station and not far from Krakow old town. The overall experience was good, especially the quick checking in and out process.

Szanowny Panie Adamie :) Dziękujemy za poświęcenie swojego czasu na podzielenie się z nami swoją opinią. Mamy nadzieję wkrótce ugościć Pana ponownie w Mercure Kraków Stare Miasto :) Pozdrawiamy serdecznie, Załoga Hotelu.

Best choice in Krakow

Customer review rating 4.7/5

Nxm Couples - 10/05/2019 AccorHotels certified review

From check-in to check-out, it was a flawless experience. The service and product is unparalleled in Krakow. All aspects of the hotel are spectacular and the only choice is the Privileged room. It is well worth the upgrade to reserve this particular room type. The location is prime, the service, food and attention to detail completes a perfect stay in Krakow whether for business or leisure. A special thank you to Sylwia, Michalina from room service and our room attendant. The entire staff was extremely welcoming.

Dear Neville :) thank you very much for having taken the time to post your comments. It is a great pleasure to read so nice informations about our hotel , please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. See you in next time at Mercure Krakow Old Town. With best regards, Grzegorz - Guest Experience Manager.

Nearly a 10/10

Customer review rating 4.7/5

Marie O. S. Couples - 05/05/2019 AccorHotels certified review

Stay was wonderful and professional in all aspects bar one!! We paid for late check out( 4.30pm) but when we came back in afternoon after a very early start(6.20) we found that we were locked out of our room!! Had to go down and get key reactivated which was done promptly but without apology. We were then disturbed by a mannerly porter who was trying to leave other clients luggage in our room. I then put do not disturb sign on door but at 3.55 the cleaning staff were knocking to come in . We paid half days rate for this and feel that a portion should be reimbursed!!

Dear Madam. Thank you for taking the time to tell us about your experience at the Mercure Cracow Old Town Hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grzegorz - Guest Experience Manager

Excellent hotel in a convinent location for both my work and the old town.

Customer review rating 4.7/5

Anonymous Business - 03/05/2019 AccorHotels certified review

Stayed here before and if work or pleasure bring me back to Krakow would stay here agaian.

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Good Stay again

Customer review rating 4.7/5

Neville S. Business - 03/05/2019 AccorHotels certified review

Good stay again

Dear Guest. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town
Customer review rating 4.7/5

Kate Business - 02/05/2019 AccorHotels certified review

Stay regularly. Always consistent service - friendly staff, clean rooms. Stayed week commencing 22 April and Easter chocolate gift left in room. Stayed 29/30 April and a pudding in a glass was in the room. Nice touches.

Dear Catherine :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Amazing hotel

Customer review rating 4.7/5

Michelle Friends - 02/05/2019 AccorHotels certified review

The hotel is beautiful and the staff was wonderful! The best part of the room was the bed- so comfortable!! I would love the information so I can buy one of those mattresses for my house!

Dear Michelle :) We very much appreciate your comments regarding your stay at the Mercure Krakow Old Town Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our mattresses are made by the Company "Hilding", they are specially dedicated for the Mercure brand and they should be available in ikea :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grzegorz - Guest Experience Manager

Fantastic

Customer review rating 4.7/5

Dean R. Families - 01/05/2019 AccorHotels certified review

Great location, great staff, best buffet I had had in Europe & spacious double rooms for a young family of 4.

Friendly and efficient staff

Customer review rating 4.7/5

Visoot P. Friends - 30/04/2019 AccorHotels certified review

Locationally best of both world. Just outside the tourist area. Not too noisy while still within a short walking distance to all attractions. Being right opposite the main railway station is a big plus for our trip to Wieliczka Salt Mine. Breakfast is more than adequate. Staff are friendly and efficient. The only thing short of our expectations is the lack of luggage service.

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