Hotel - Mercure Krakow Stare Miasto
Mercure Hotel Mercure Hotel

Mercure Krakow Stare Miasto

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5.0/5 794 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WiFi at the hotel
  • Private indoor parking
  • Reduced mobility rooms
  • Pet allowed 40  PLN
  • 100% non-smoking hotel
  • Air Conditioning
  • EARLY CHECK IN FROM 8AM

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 6 meeting room(s)
See all services

Hotel location

Our rooms

  • 198 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Crib on request
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.8/5 AccorHotels Rating Based on 2,152 reviews

Our guest reviews for Mercure Krakow Stare Miasto

100% genuine reviews from our guests

Find out more
5.0/5 TripAdvisor Rating Based on 794 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Jon R. Couples - 17/04/2018
« Extremely friendly staff. very clean, modern and stylish setting. »

From the moment you walk in you are greeted with warm, genuine smiles and everyone that we came across couldn't do enough to make our stay memorable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! With Very Best Regards, Grzegorz - Guest Experience Manager

AccorHotels certified review
Afamily Families - 16/04/2018
« Fabulous trip to Krakow »

Glad we booked the junior suite given we were travelling with children as the extra space was much needed. Hotel was lovely and staff very accommodating. Kids loved making waffles for breakfast. Bed was comfortable and the sofa bed was satisfactory. Decor is colourful and modern. We would definitely return.

AccorHotels certified review
Bo Business - 16/04/2018
« very nice hotel »

Very nice hotel at a good central location near the train station and Old town of Krakow. Good rooms with comfortable beds. Fast check in and check out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) Sincerely, Grzegorz - Guest Experience

AccorHotels certified review
Mel Solo - 15/04/2018
« Wonderful »

The room was so comfortable, cozy and clean, prepared with so much attention to details. Staff was helpful and very sweet at all times. Check-in/out was super quick and breakfast was lovely. One of the best stays, I've ever had at any Mercure Hotel.

AccorHotels certified review
A I. Couples - 13/04/2018
« Perfect Stay in lovely hotel »

We had a lovely stay in this boutique hotel. I was delighted with our room upgrade and room amenity as a gold member. The little cake with Smok the Kraków dragon was a lovely touch. Restaurant food and staff were also outstanding.

AccorHotels certified review
Anonymous Couples - 13/04/2018
« excellent »

it was very good

AccorHotels certified review
Mark Families - 11/04/2018
« 5 day stay. »

Excellent staff, location and price. Hotel was very clean and rooms brilliant. Massive breakfast choice for everyone to enjoy. Will definitely stay there again.

AccorHotels certified review
Ayelet G. Families - 10/04/2018
« Great Hotel »

Great Hotel very good location. Clean. Good breakfast Will be back

AccorHotels certified review
Yoram R. Couples - 09/04/2018

I would like to convey our appreciation for hosting us in your lovely hotel. we will recommend deeply to our friends to choose your hotel. neat, clean, very close to everything ,very good breakfast and shaped in a non conventional impressive way. thank you

AccorHotels certified review
Mr S. Business - 09/04/2018
« My favorite hotel in Krakow »

Nice, clean and very friendly staff. Good quality of food and drinks. This hotel is near the famous old town and right across a great mall where you can find your favorite shop or all your needs. A good stay when you visit Krakow

AccorHotels certified review
Anonymous Couples - 09/04/2018
« Easter in Krakow »

The hotel went above and beyond to make Easter special, even when travelling. The rooms are great, the hotel nice and quiet and the staff friendly.

AccorHotels certified review
Olive D. Couples - 08/04/2018
« City break »

Modern hotel. Very comfortable and clean room. Friendly staff. Good food, reasonably priced.

AccorHotels certified review
Ndunbar Couples - 07/04/2018
« Fabulous Hotel with Awesome Staff »

My partner and I booked a 5 day city break to Krakow. We decided to pick our dates, flights and hotel by ourselves rather than purchase a package. We discovered this fabulous hotel online, and proceeded to book it as there was a room available which suited our dates. From checking in to checking out, we couldn't find one fault with the hotel, the staff, the room and the cleanliness. The hotel is only a 10 minute dander to the sensational main market square. I would highly recommend this gem of a hotel!

TripAdvisor review
Family - 07/04/2018
« 5 day stay.. »

Excellent staff and service. Breakfast choice for everyone. Hotel was very clean and maid service was second to non. Located directly opposite the train station it couldn't have been better. The main square is 5 minutes walk away. Will definitely stay there again.

AccorHotels certified review
Erica B. Couples - 05/04/2018
« Excellent stay »

Very nice room and location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With Very Best Regards, Grzegorz - Guest Experience Manager

AccorHotels certified review
Lubos Business - 04/04/2018
« Great hotel in the city center »

Perfect service, great location.

AccorHotels certified review
Michelle Couples - 04/04/2018
« Modern hotel in good location »

The hotel is modern and clean and in a good location. The service at reception was friendly, although we didn't really like the desk with flowers instead of space and staff floating around. We paid for late check out which was a good service. We didn't purchase breakfast as it was a little too expensive. The hotel room was good value.

Our hotel has responded to the review
Our hotel has responded to the review

Dzień dobry :) We very much appreciate your comments regarding your stay at the Mercure Krakow Stare Miasto. I would like to inform you, that our Hotel is the first one in Poland, that breaks barriers between Welcomers and a Guests :), thats why we've decided to remove the reception desk. This is our new Project, which helps us to have small talks and interactions with our Guests. I am looking forward to welcoming you back whenever your travel plans bring you back to Krakow. :) With Very Best Regards, Grzegorz - Guest Experience Manager

AccorHotels certified review
Gagan G. Business - 04/04/2018
« Great Hotel location , wonderful caring staff, nice facilities »

Above and beyond my expectation - Staff was very couteous

AccorHotels certified review
Dinglejohn Couples - 04/04/2018
« Minor complaints for a great hotel »

Lovely friendly hotel. All staff were great, evening meal in restaurant excellent. Breakfast in my opinion lack variety regards only ever sausage, no bacon, though the eggs made to order were lovely. Really struggled to find fault here. Bathroom itself was spotlessly cleaned (all hotel was) though personally I prefer a more powerful shower, and the toilet seat was not comfy. Also and the worst bit of the bathroom, was the lighting. If we went in during the night, the lighting would light up the entire bedroom, due to the frosted glass between the bathroom and the bedroom. All in all a great hotel, and wouldn't hesitate to stay here again

AccorHotels certified review
Marius K. Couples - 03/04/2018
« We enjoyed our stay throughout and were even positively surprised. »

We were at first confused as to whether we had used the right entrance, as there was no visible front desk. But someone from the charming staff quickly noticed us, and the check-in was efficient and had a nice modern touch with the smartphones used. We really liked the room, its modern design yet cozy feel, plus all the unexpected but very helpful modern amenities such as the USB plugs or the smartphone for complimentary use. What a great idea!

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