Hotel - Mercure Krakow Stare Miasto
Mercure Hotel Mercure Hotel

Mercure Krakow Stare Miasto

5.0/5 1,058 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 310.00 PLN Non member rate
From 279.00 PLN Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 40  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Polish
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 6 meeting room(s)
See all services

Hotel location

Our rooms

  • 198 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Safe deposit box in room
    • Telephone
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 2,857 reviews

Our guest reviews for Mercure Krakow Stare Miasto

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
5.0/5 TripAdvisor Rating 1,058 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mr A. M. A. W. Couples - 08/12/2018 AccorHotels certified review
« mr and mrs antony w. »

excellent, in particular your guest relations manager Gregory, could not have done more for us and deserves the highest praise, and promotion and an award. He was just about the nicest most helpful hotel member of staff we have ever come across, although all members of staff and chambermaids were excellent too

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Dear Sir :) It is a big pleasure to read your comments about our hotel and our staff. It was a great honor to host you in our hotel :) Please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues. I am looking forward to welcoming you back whenever your travel plans bring you back to Kraków :) MERCURE KRAKÓW OLD TOWN is waiting for you! We wish you all the best With very best regards - Mercure KRK Team.

Business - 08/12/2018 TripAdvisor review
« No fuzz comfortable stay »

I am so grateful that the staff made my stay as comfortable and as hassle-free as can be. Initially I was irritated because I was moved to a different hotel for two nights but they made arrangements to upgrade my room in the other hotel then brought back my luggages to their hotel afterwards so in the end worked fine for me. The reception staff are very helpful with the small gestures of caring. I was impressed by the Handy phone that you can carry outside the hotel for your use. I also love the no checkout just leave the key system.

Tolga Business - 07/12/2018 AccorHotels certified review
« This hotel was very good »

I was surprised by the modern design of the room and the amenities. Checkin is really fast, you get a mobile for use while you're there, internet is included, breakfast is very rich, and the location is great, just next to the biggest shopping mall in Krakau (and train station). I can fully recommend this hotel for everybody staying in Krakow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Anonymous Business - 07/12/2018 AccorHotels certified review
« Good »

Hotel is well located close to railway station and old town. Good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Eve Couples - 03/12/2018 AccorHotels certified review
« Great location in Old Town Krakow »

Overall, our experience was great. The one shortfall was the fact that I received an email a few days prior to our stay (which had been prepaid back in September) saying the hotel was overbooked an offering to move us to the Novotel, which was quite a distance away. I declined, but received no response from the hotel reconfirming that we would have a room upon check-in. I felt that my response should have received a follow up and was surprised to have received the communication to begin with, since I am a long-time Accor member and our reservation was prepaid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam. Thank you for taking the time to tell us about your stay at the Mercure Krakow Stare Miasto. I am sorry that your experience with our communication did not meet your expectations, so please allow me to explain that, we have Combo ( same sales and reservation department ) together with the Novotel Cracow Centre and we cooperate together. I would like to excuse for inconvenience once again. We appreciate your sharing your concerns, and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grzegorz - Guest Experience Manager

Couples - 29/11/2018 TripAdvisor review
« Fantastic! »

The hotel is in a very convenient location, close to the shops, train station and the Old Town.The staff are very friendly, approchable, polite and professional.The room was just amazing, the hotel thought about absolutely everything you can possibly need during your stay. Every area was very, very clean. The bed was very comfortable and there was plenty of storage space.Bathroom - just amazing!Breakfast was great. A wide selection of food left me speechless. The food was fresh and there was plenty of it. I loved the traditional Polish options like black pudding and sausages with onions. Local cheese was also a bonus! Coffee - to die for! I absolutely enjoyed staying at this hotel and will definitely be staying there next time I am visiting Kraków!Highly recommended!

Solo travel - 28/11/2018 TripAdvisor review
« Excellent hotel close to the Old Town »

The hotel has an excellent location - opposite the Galleria Krakow shopping mall and walking distance to both the Krakow Glowny station and the Old Town. Rooms are decent sized and clean and staff is friendly. The breakfast buffet is excellent and the Winestone restaurant is a very popular dinner destination - which means that it might sometimes be full. A unique thing about the restaurant is that the food is served on stone tablets instead of the traditional dishes. Also there is a food court in the Galleria Krakow mall across the road.It location makes it a great option for tourists and the friendly staff and excellent service make it a great place to stay.

Anggie Business - 27/11/2018 AccorHotels certified review
« A mixed between awesome and bothersome. »

pro : Handy was a really helpful tool, especially for guest without any data roaming in Krakow. It greatly change the way of experiencing a city, and of course, a free local calls! Very useful to order some taxi & restaurant reservation. - unique experience during check in using mobile device. felt more personal. cons : - cleaning service was lacking some consistency in cleaning the room. during my stay, i found several times they did not replenished the amenity kits, laundry bags. - Need to called the front desk to take my laundry, even though it was already put in the laundry bag - miss to clean tables during routine daily cleaning. - need to log in every 24h for the wifi, although it was pretty easy to just put your email.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest. Thank you for taking the time to tell us about your experience at the Mercure Krakow Stare Miasto. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grzegorz - Guest Experience Manager

Lars M. Couples - 27/11/2018 AccorHotels certified review
« Modern hotel with friendly service »

Perfect for shopping in Krakow and sightseeing. Modern hotel and very friendly service. The lobby and wine bar with food offers is a perfect place for a “final one or two” after walking back from old town, and you don’t want to miss the breakfast in this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dzień dobry :) We very much appreciate your comments regarding your stay at the Mercure Krakow Stare Miasto. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Grzegorz - Guest Experience Manager

Boris Couples - 27/11/2018 AccorHotels certified review

Nice and beautiful hotel as Mercure always is in Poland. Higly recomended. Looking forward to stay in this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir. It is a big pleasure to read your comments about our Hotel and our Staff . I hope your next visit in Mercure Cracow Old Town, will be only more pleasant. We hope to welcome you back to our hotel very soon! With best regards - Grzegorz - Guest Experience Manager.

Couples - 27/11/2018 TripAdvisor review
« excellent hotel excellent staff excellent manager »

Is probably the best hotel in Krakow. It has the highest score on all booking sites. all the staff is very helpful. When we arrived at the hotel, the receptionist chewed tea and canape. The occasion was the anniversary of our wedding and in the room we found painted wishes in the mirror as well as a treat. We had a problem on the third night of our stay with heating and noise. When we mentioned it to our excellent manager they immediately changed the room and apologized.The hotel manager is a very good professional. I enjoyed it very much when I met her. We had two times in the hotel restaurant and the food was very good and at low prices. We stayed in rooms 307 and 613. we stay in the hotel 4 nights 21-11-2018 to 24-11-2018.I recommend this hotel unreservedly. thanks to all staff. i will be back soon.Thanos Michaelides cyprus

Alvin L. Friends - 26/11/2018 AccorHotels certified review
« Relaxing »

My stay was very relaxing and I just love how convenient the location is. I spent a lot of time in the nearby mall, and it was during a black weekend sale. The hotel is clean and the rooms are comfortable. The food during breakfast may need some improvements though, because the two days that I had breakfast, everything was exactly the same.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Anonymous Couples - 26/11/2018 AccorHotels certified review

Nice room, very pleasant staff, great location!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for sharing your comment. I am looking forward to welcoming you back whenever your travel plans bring you back to Krakow :) With best regards - Grzegorz - Guest Experience Manager.

David Business - 26/11/2018 AccorHotels certified review
« Business trip to Krakow »

Excellent hotel, well located for my work, service very good, very modern, new and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear "D" :) Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Grzegorz - Guest Experience

Javid R. Friends - 26/11/2018 AccorHotels certified review
« Exceeded all expectations »

Very friendly staff, great relaxed atmosphere. Standard of rooms was sublime. Service at all levels absolutely fantastic. Very nice diner & bar, lobby was beatifully relaxed and a good place to hang out while having drinks. I will defintaley be revisting shortly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for sharing your comment. I am happy to hear that your stay at Mercure Kraków Krakow Old Town was a seamless travel experience. I am looking forward to welcoming you back whenever your travel plans bring you back to Krakow. With Best Regards - Grzegorz - Guest Experience Manager.

Anonymous Families - 26/11/2018 AccorHotels certified review
« Great place to stay in Krakow »

I stayed here two weekends in a row on either end of a business trip. The hotel is clean and inviting, with really friendly staff and quiet rooms. Other family members were staying at the same hotel and we especially enjoyed getting together in the restaurant and bar areas for breakfast or an evening snack and drink. The location is excellent for access to the train and bus stations, and an easy walk into the Old Town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

John H. Friends - 25/11/2018 AccorHotels certified review
« Great short break »

Excellent service from beginning to end rooms very clean and comfortable! Breakfast and service excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, It is a big pleasure to read your comments about our Hotel and our Staff . I am looking forward to welcoming you back whenever your travel plans bring you back to Krakow. With Best Regards - Grzegorz - Guest Experience Manager.

Abdulrahman A. K. Business - 24/11/2018 AccorHotels certified review
« Amazing »

very friendly and professional staff, starting from check in and arrival, to help with booking a taxi, to great dinner and service, up to check out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir :), thank you for writing such a nice review about your stay in our hotel Mercure Krakow Stare Miasto. We really appreciate it. We are really glad that you enjoyed your stay and we can't wait to see you again in the future. With best regards, Grzegorz - Guest Experience Manager.

Karina Business - 23/11/2018 AccorHotels certified review
« Good location and hotel, could do better with customer experience »

The room was fine and the size - since I got the privilege room. It was well kept and clean everyday. The location is perfect its very near old town. The bfast selection was okay, and I was happy that there was an option to call the restaurant when im too lazy to eat and have it to go. My only problem is I stayed for 20 days and specifically requested my refill of water to be STILL but I can count the days where it was given correctly. I have talked to the reception 2x or thrice for them to get this right, but I always have to do so - it was NEVER noted. :( The invoice/receipt of my stay - I was told it will be sent on the afternoon I left - Nov 17, its already Nov 23 and I don't have it anywhere in my email - I had to call and was told to send an email to get it. Talk about customer service :(

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest. Thank you for taking the time to tell us about your experience at the Mercure Kraków Stare Miasto Hotel. I am sorry that your experience with water and invoice did not meet your expectations, please allow me to express my sincerest apologies for these things. At the same time I would like to explain that, according to the rules of the LeClub AccorHotels loyalty program, the welcome beverage voucher is dedicated only to silver, gold and platinum members. At Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grzegorz - Guest Experience Manager

Jonas Solo - 21/11/2018 AccorHotels certified review
« Fantastic hotel »

Stayed here for three nights. The location is great, just across the road from Galeria Krakowska where you also find the central station where the airport train arrive. The check-in took less than a minute since I had checked in online. All the staff was super friendly and always with a smile. The hotel itself is new and very modern, the room had a great layout, spotless clean, very silent even though my window was facing the main road. Great breakfast buffet as well. This will be the only hotel I stay at during my trips to Krakow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir :) We are very delighted to read that you enjoyed the service provided by the Mercure Kraków Old Town team and the perfect hotel location.Thank you for sharing your comment. We are happy to hear that your stay was a seamless travel experience. Looking forward to welcoming you back whenever your travel plans bring you back to Krakow. With Very Best Regards, Mercure KRK Team :)

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