Hotel - Mercure Krakow Stare Miasto
Mercure Hotel Mercure Hotel

Mercure Krakow Stare Miasto

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5.0/5 599 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WiFi at the hotel
  • Private indoor parking
  • Reduced mobility rooms
  • Pet allowed 40  PLN
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WiFi at the hotel
  • Private indoor parking
  • Reduced mobility rooms
  • Pet allowed 40  PLN
  • 100% non-smoking hotel
  • EARLY CHECK IN FROM 8AM

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 6 meeting room(s)
See all services

Hotel location

Our rooms

  • 198 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Crib on request
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.8/5 AccorHotels Rating Based on 1,477 reviews

Our guest reviews for Mercure Krakow Stare Miasto

100% genuine reviews from our guests

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5.0/5 TripAdvisor Rating Based on 599 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
No N. Business - 11/11/2017
« Hotel and are Reception is fine. Room service can be improved »

Can’t complet turn off the lights at the bed in the room. Needed to remove the key card to have a dark room. Room cleaning is every different and not on the level of a 4 Star Hotel

AccorHotels certified review
Ruma Solo - 09/11/2017
« Very comfortable, pleasant stay »

Right from the check in, my stay was very comfortable and pleasant. the service was very good, friendly, smiling. The housekeeping, front office was good. the location very convenient for me. When I return to Krakow, I will stay again here.

AccorHotels certified review
Kathrine Business - 09/11/2017
« Nice stay at clasy hotell »

Good food, and selections for breakfast Comfortable room, with high standard. Unfortunately the room was very cold, even though I turned on higher temperature for a whole day. Good that you had training facilities. Would be better to have some TV channels without "dubbing", and maybe some/a few Norwegian channels.

AccorHotels certified review
Malgorzata Business - 09/11/2017
« Irritating sound! »

It's been 2nd time I've been given room where there is an irritating sound after lights are being switched off. The sound comes from bed light or the fabric on the back of bed wall and it appears after few hours of light being switched on and then switched off. It's there up to few hours. This is supper irritating, since the good night sleep is the main reason to be in the hotel. The room was 503. Please don't do this to me again! Also. The Reception staff never knows that I have Silver package, until I mention this. It's bit embarrassing to do it to be honest as it looks like all I do is wait for free welcome drink, which is not the case. They always ask me whether I've been there before, but I'm there every two weeks or so. There surly must be an info in the system with customer's history! "Welcome back" would be so much more welcoming than hearing "Have you stayed with us before?" For the 10th time in a row.

AccorHotels certified review
Anonymous Business - 09/11/2017
« Good »

Nice hotel, kind staff, good service

TripAdvisor review
Couples - 07/11/2017
« A Memorable Stay »

I and my wife stayed at this hotel for 3 nights. We found the location to be excellent - just walking distance from the Bus / Train station and through the Mall. The rooms are very comfortable and adequately equipped for 2 persons. The staff at the reception were extremely helpful. I would like to make a special mention about MICHAL , a gentleman at the reception , who arranged for a doctor one late evening when I was not feeling well. He even kept enquiring about my health as long as we were there. Our hearty thanks to MICHAL. Also thanks to VICTORIA , the lady at the reception , who left her desk to help us with our heavy luggage and helped us plan our trip to the Auschwitz Camp. I feel I have made a few friends in faraway Krakow , thousands of miles away from my home country INDIA. Thanks once again to all of you there at Mercure, Krakow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Thank you very much for your review and words of appreciation. All of us here hope that you feel better and one day you will come and visit us again. Warm regards from fairly cold Krakow! Wojtek Kogut Guest Experience Manager Kraków

AccorHotels certified review
Anonymous Business - 06/11/2017
« Great »

.

AccorHotels certified review
Amy Couples - 06/11/2017
« Enjoyable Stay »

Love the whole chics/hipster theme in the hotel. Check-in was express fast. I felt like I was like VIP as in the receptionist welcomed us like we were some regulars at the hotel, making us feel warm, asked us to be seated comfortably on the sofa while she instantly check our booking details on the ipad. The bed was extremely comfy, walls are sound proof for sure, best sleep ever. Delicious breakfast, only thing is the hot chocolate is a little too 'watery'? Apart from that, there was 6 choices of milks if I recall it correctly, totally cater for all needs. Food allergens were listed properly as well! Totally impressed. I will only stay in Mercure when I'm visiting Krakow.

TripAdvisor review
Couples - 06/11/2017
« Excellent hotel in super location opposite main railway station »

I have now stayed here on several occasions, having previously stayed often at the two Novotels in the city. But this new Mercure is both more comfortable, modern and more conveniently located in the city centre With Platinum status in Accor customer fidelity scheme, I was upgraded on arrival to a superior room and later to a junior suite (615) on the 6th floor. The latter had a nice walk-in shower with push-button controls. On our final night we had a reasonable dinner in the downstairs restaurant. The Winestone bar has a good selection of wines by the bottle and by the glass. Adjacent to the bar is the breakfast area with a wide selection of dishes in a buffet service, with dishes labelled in both of Polish and English. Overall we think this is a first class hotel offered, during our stay last week, at about £100 per night.

AccorHotels certified review
Abhijit G. Couples - 04/11/2017
« Excellent Stay. Nice room with very good facilities. »

We are immensely satisfied with the hotel staff and their warmth. I would like to specially thank MICHAL at the reception who arranged a doctor in the night when I was not feeling well. He even kept enquiring about my health thereafter. Excellent Customer Service. Also to mention VICTORIA , the lady at the reception who left her desk to help us with our heavy luggage and giving us useful travel tips. I feel like I have made few good friends in Mercure , Krakow, thousands of miles away from my home country INDIA.

AccorHotels certified review
Lawrence W. Couples - 04/11/2017
« Excellent stay »

The hotel was well placed for access to the city centre. It was very clean and well presented. The staff were always kind and attentive. Only had breakfast but it was excellent. Overall, a great stay.

AccorHotels certified review
Anonymous Business - 03/11/2017
« Very satisfied »

good location, good service & breakfast,

AccorHotels certified review
Jimdel10 Families - 02/11/2017
« Overall, a pleasant stay »

Everything was very nice, with one exception. I thought the bedding was horrible. Mattress and pillows were extremely hard.

AccorHotels certified review
John M. Solo - 02/11/2017
« A very comfortable hotel in a great location and with very friendly and helpful staff »

The hotel is located a short walk to the "old town", close to the railway station and directly opposite a very large shopping complex. The rooms are very comfortable and well fitted out. Probably the best aspect is the friendly, knowledgeable and helpful staff. Nothing is a problem for them and that is a very important when visiting a country half way around the world.

AccorHotels certified review
Nini Business - 02/11/2017
« Very nice staff & breakfast »

We were already in this hotel and are quite happy with it. The facilities are modern, staff is very friendly and breakfast is very good. Only thing is that we got a room with bathtub and we completely flooded the bathroom when showering, which was quite annoying.

AccorHotels certified review
H. Couples - 01/11/2017
« Still the best »

Second time in this hotel, lovely staff at the reception! Thank you

AccorHotels certified review
Nathalie Business - 30/10/2017
« Very nice hotel with the good facilities »

Food is the restaurant was good, had the dinner twice there. I really enjoyed it. Facilities are nice and new in the room, fully satisfied. Didn't find English-speaking channels on TV, I liked the sleeping fish channel a lot, very cute. Also complimentary drinks - water, were very useful during the stay. Wake-up call worked well except the last day, it was forgotten. In general, really nice hotel, really nice staff. In the room you have everything what you need. Room was after renovation, super nice. Breakfast is excellent. I'll definitely come back to this hotel.

AccorHotels certified review
Abhijeet B. Business - 30/10/2017
« Comfortable & Good service »

Check - in and Check- out was quite fast Room was clean and well prepared All necessary arrangements for comfortable stay were taken care of Good breakfast offerings Modern hotel

AccorHotels certified review
Petra Couples - 30/10/2017
« all expectations of a Mercure stay fully met. »

Good room standard. Friendly staff at reception. Very nice gesture to give out free Krakow style brezels. only thing I missed was not finding EN language TV channels

AccorHotels certified review
Konrad K. Solo - 30/10/2017
« Beyond expectations »

Overall, I was quite satisfied with my stay in Krakow. The rooms are beautiful and luxurious and the hotel itself feels very modern. The only issue that I had was that my room was not tidied after my first night: bed was left unmade, and none of the tea or coffee was refilled. Also, the washroom was only quickly cleaned: the glass of the shower had not been wiped down and had water stains and the toiletries were not refilled.

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