Hotel - Mercure Krakow Stare Miasto
Mercure Hotel Mercure Hotel

Mercure Krakow Stare Miasto

5.0/5 921 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 6 meeting room(s)
See all services

Hotel location

Our rooms

  • 198 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Free in-room mineral water
    • Safe deposit box in room
    • Telephone
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 2,494 reviews

Our guest reviews for Mercure Krakow Stare Miasto

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
5.0/5 TripAdvisor Rating 921 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 12/08/2018 TripAdvisor review
« Great stay »

It was great stay location perfect about 5 minutes walk from the old town infront of the hotel shoping mall and very close to the main train station very nice staff all the staff clean rooms and air conditioned sure i will come back again

Family - 12/08/2018 TripAdvisor review
« Clean Room, Excellent breakfast »

Helpful staff. Excellent breakfast. Very good facilities. Excellent location. It was in a walking distance of every place that we wanted to visit, including the central train station. Good fitness room.

Francis Couples - 07/08/2018 AccorHotels certified review
« Excellent location »

Room a little small but location is the best located next to the mall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Jbc Couples - 07/08/2018 AccorHotels certified review
« Nice place to stay »

Well-located, clean, friendly. Good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Tsai Couples - 06/08/2018 AccorHotels certified review
« great location, close to train station and old town »

nice hotel, great location, clean and friendly, helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Anonymous Families - 06/08/2018 AccorHotels certified review
« Staff were friendly and helpful »

Satisfied with the stay. But there was no reply to my email after I left the hotel. I couldn’t find my handphone and emailed the hotel to enquire if I had left it in the hotel. I finally found my phone but the hotel could at least reply that there was no phone found in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam. Thank you for taking the time to share your feedback. I would like to ask about e-mail address under which you have been send a question about your phone please? Than I will do all my best to explain this situation. Please do not hesitate to contact me directly ( h9… ). By the way, we hope to welcome you back to our hotel in the future :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Stan Couples - 05/08/2018 AccorHotels certified review
« Very pleasant, comfortable stay, friendly and accommodating staff »

It was very pleasant stay. Location is convenient, staff is friendly and very accommodating. Clean high standard rooms. We forgot our suit and dress in the room after check out. We got a call from the hotel and were able to resolve this and got out stuff back. Excellent experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir. Thank you very much :) We are truly grateful for nice comment. We are really glad that you shared your opinion . Please do not hesitate to contact us for a future trip to our city or to recommend us to your friends and colleagues :) With very best regards, Grzegorz - Guest Experience Manager.

Anonymous Families - 03/08/2018 AccorHotels certified review
« Very good experience; only have 1 suggestion »

Great location for arrival into Krakow (right across the street from the central train station) and for walking to Old Town and the Jewish Quarter. Clean rooms where everything works. One suggestion—I had expected to receive a complimentary bottle of water for each guest, but they were not provided.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest. Thank you for taking the time to share your feedback. I am sorry that your experience with the mineral water did not meet your expectations, please allow me to express my sincerest apologies for it. By the way, we hope to welcome you back to our hotel in the near future :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Graham Couples - 02/08/2018 AccorHotels certified review
« Good hotel in great location »

Staying in the hotel was ideal for our visit to Krakow. Two small points are that the parking is quite expensive, although very convenient and some of the changing displays in the seating area downstairs soon become very irritating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir. Thank you for taking the time to tell us about your experience at the Mercure Krakow Stare Miasto. I am sorry that your experience with car parking rates did not meet your expectations, at the same time, I would like to explain, that our Hotel is located in in the strict heart of Krakow and our rates are adequate to this location. I hope that despite this small issue you will choose our hotel again in the future :) With best regards, Grzegorz - Guest Experience Manager

Norman N. Couples - 01/08/2018 AccorHotels certified review
« Friendly and comfortable »

Staff were helpful and friendly. The beds were very comfortable.. Breakfast was good except the hot food was never very hot and one day the warming hobs were not switched on,but the blackpudding was the best I've ever had. The seating in the foyer looked good but was not very comfortable. The hotel was well placed for our visit and should we come to Krakow again we would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

coloman1 Family - 31/07/2018 TripAdvisor review
« Kalman »

Excellent hotel with excellent location. Breakfast is varied and plentiful.Very special and modern new hotel.Close to the Old Town, a large shopping center and railway station. Parking at the parking lot is possible but very expensive.

Anonymous Families - 30/07/2018 AccorHotels certified review
« nice new hotel »

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Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Couples - 30/07/2018 TripAdvisor review
« Stylish stay in conveniently situated hotel »

Very comfortable and modern hotel just opposite the main shopping complex and the station and a short walk to the Old Town. Beautifully designed and the main areas flow one into the other. A fun detail was the mobile phone offered for phone calls and internet during your stay. Breakfast was the usual although the cooked food was not really to our taste. On the plus side, we had mugs for coffee and the croissants had more flavour and crispness than usual. Staff were really helpful and friendly. Also good for the tram which runs outside the hotel.

Brigid Couples - 29/07/2018 AccorHotels certified review
« Lovely stay in a lovely hotel. »

Hotel is situated by the station and within 10 minutes walk of the Old Town. Also convenient for the tram. Room was modern, comfortable and clean and well equipped. Reception staff were friendly and the whole reception/dining /bar area is well designed, stylish and flows easily from one section to another.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Alan C. Families - 27/07/2018 AccorHotels certified review
« Very nice »

The room was terrific. Hotel near Old Town and near central train bus station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

T H. Families - 23/07/2018 AccorHotels certified review
« Friendly and helpful »

Weall apponted rooms, good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Møyfrid Couples - 21/07/2018 AccorHotels certified review
« Nice hotel, excellent location »

Very easy access with train from airport to central station. Booked superior room with balcony. Excellent. Except the double duvet It rained heavily during our stay, so we used the hotel restaurant. Good food and pleasant sevice. Short walk to Stare Miasto.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest. Thank you for sharing your comment. I am looking forward to welcoming you back, whenever your travel plans bring you back to Krakow :) With best regards, Grzegorz - Guest Experience Manager.

Veronica Friends - 20/07/2018 AccorHotels certified review
« Great! »

We really enjoyed our stay. Nice room and helpfull staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

Mike H. Families - 18/07/2018 AccorHotels certified review
« good location »

A great location and easy to find. Restaurant etc. good. No problems encountered

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest :) Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon :) With best regards, Grzegorz - Guest Experience Manager Mercure Kraków Old Town

neptun2000 Family - 17/07/2018 TripAdvisor review
« Parking is very expensive »

Everything was perfect except the parking its too way expensive. Breakfast was delicious. My kid liked the Belgian waffle machine. Free to rent bikes is available upon request I took one to ride at 10:30pm without any issue

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neptun2000, Thank you for your review and feedback. We are glad you enjoyed your stay with us here in Krakow. Hope to see you again at our hotel in the future. Best regards, Wojtek Kogut Guest Experience Manager Krakow

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