PULLMAN RIGA OLD TOWN Hotel 5 stars

TripAdvisor rating 4.5/5 586 reviews
PULLMAN RIGA OLD TOWN
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Hotel extras

  • Free WIFI throughout the hotel

  • Conference Facilities

  • Free of charge sauna, pool and fitness room access

  • Location in the Old Town

  • SPA

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 30.00 EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • RIGA INTERNATIONAL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf (Nearby)
  • Outdoor tennis court (Nearby)
  • Beach and water sports
  • Bicycles rental
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

PULLMAN RIGA OLD TOWN

Jekaba Iela 24
LV-1050
riga
latvia

Tel: +37167815444

Fax: (+371)67815445

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    RIGA INTERNATIONAL At 9km / 6 miles - Shuttle paying

  • By train

    RIGA CENTRAL At 1km / 0 miles

GPS :56.952154, 24.105369

Our accommodations

SUPERIOR ROOM, 1 KING SIZE BED

  • Max. number of persons: ‌2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Superior room, 2 single beds

  • Max. number of persons: ‌2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM SUPERIOR, 1 King Size Bed

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM SUPERIOR, 2 Single Size Beds

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Deluxe King Size Bed

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

PREMIUM DELUXE, 1 King Size Bed, Park View

  • Max. number of persons: ‌4
  • Area: From 31
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Presidential Suite with King Size Bed

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher(...)

Our restaurants and bars

EQUUS

Type of cuisine: Gourmet

International fusion cuisine restaurant

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VINOTECA

Type of cuisine: Wine bar

Our all day dining restaurant serves excellent cuisine and can accommodate up to 100 guests. Using only the freshest ingredients from the market, the restaurant features a fusion concept and serves a selection of international cuisine.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EQUUS BAR

Photo non contractuelle / Strictly non binding

After a day of meetings or sightseeing nothing beats a glass of good wine. Equus bar offers an international wine selection by the glass or by the bottle.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 224 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
PULLMAN RIGA OLD TOWN

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

1,819 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

586 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.5/5

Tomy S. Couples - 18/07/2019 AccorHotels certified review

Someone in our room was smoked in the toilet before us. The room smelled of smoke and sewage. We got a new room next day, but the cleaner could better control the room!

Customer review rating 4.5/5

Kaisa Families - 16/07/2019 AccorHotels certified review

Good breakfast, clean and nice room, frendly reseption persons.

Dear Kaisa V., We very much appreciate your comments regarding your stay at the PULLMAN RIGA OLD TOWN. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Anna Aghamiryan Guest Relations Manager

Excellent

Customer review rating 4.5/5

Anonymous Families - 15/07/2019 AccorHotels certified review

Everything was above our expectations

Dear Hedi H., We very much appreciate your comments regarding your stay at the PULLMAN RIGA OLD TOWN. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Aghamiryan Guest Relations Manager

Business Trip

Customer review rating 4.5/5

Roland F. Business - 15/07/2019 AccorHotels certified review

over all it was a very good accommodation. I already booked for August

Dear Roland F., Thank you very much for taking the time to post your very positive feedback on our hotel. Your satisfaction is exactly what we are searching for therefore your compliments are a great reward for us. Looking forward to seeing you again! Best regards, Anna Aghamiryan Guest Relations Manager

Spa closed both days without notice

Customer review rating 4.5/5

Timo Business - 12/07/2019 AccorHotels certified review

Paying full price rate and not having been able to use the spa advertised on the website due maintenance. No pre notification. No info at check-in etc We asked for a discount at checkout and were denied. All the positive from the stay. The friendly staff the great atmosphere the great design. But what I remember is the ripp off full price and closed spa

Dear Timo B., Thank you for taking the time to tell us about your experience at the PULLMAN RIGA OLD TOWN. We are sorry that your experience did not meet your expectations. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Anna Aghamiryan Guest Relations Manager

Great Hotel

Customer review rating 4.5/5

Anonymous Business - 10/07/2019 AccorHotels certified review

As a Gold member I received a great service, an upgrade and room amenities with the GM letter.

Dear Aboubakr E., We really appreciate your comments regarding your stay at Pullman Riga Old Town. It was a pleasure to know that you find our service and facilities to your satisfaction and we truly appreciate your complimentary remarks. Looking forward to seeing you again! Best regards, Anna Aghamiryan Guest Relations Manager

Good hotel - crisi dealt with rathe4 well

Customer review rating 4.5/5

Anonymous Couples - 08/07/2019 AccorHotels certified review

We had stayed before and were glad to come back. Second night we came back at 11 pm and noticed water dripping from the bathroom ceiling, lots of it on the floor. Just after this the electricity went off. We managed to call the reception and were swiftly moved to anothe room. Fortunately our things suffered no damage and were mostly in bags so the move in semi darkness (iphone torch) was doable. The new room was said to be superior, but only the view was better, otherwise we preferred the set-up of the first one. There was a bi* spider and very confusing light switches. All in all the room was fine. At departure we got compensated for the inconvenience by covering our two nights of parking. This was nice but happened only after some discussion. The breakfast is very nice. The hotel corridors are dark - seting thi light to turn on a bit sooner might be an improvement. We will still be glad to recommend the Pullman Old Town.

Dear Leena T., Thank you for taking the time to share your feedback. I am very sorry about the negative experience you have received during the last night. Please accept my sincerest apologies for the inconvenience and the trouble this has caused to you. We hope that this unfortunate matter will not deter you from visiting our hotel again. Once again, please accept my apologies and I hope you give us a second chance, that way we would have an opportunity to show you our true potential. In case you travel to Riga again I would appreciate if you can contact me directly at te… and I will make all necessary arrangements for you. Best regards, Terēze Vecvanaga Room Division Manager

Very nice experience

Customer review rating 4.5/5

Oke Business - 07/07/2019 AccorHotels certified review

Friendly staff, clean, best location!

Dear Oke S., We sincerely appreciate the time you took to review our Hotel. Thank you for the fantastic comments! We all look forward to your next visits! Best regards, Terēze Vecvanaga Room Division Manager

Wonderful

Customer review rating 4.5/5

Nadya Solo - 05/07/2019 AccorHotels certified review

Super comfortable memory foam pillows!!!!!! Thanks a lot!

Dear Nadezhda N., Thank you for your comments, especially about our pillows. We are glad to note you had a satisfactory stay and hope to welcome you back in future. Best regards from Riga! Terēze Vecvanaga Room Division Manager

Brilliant

Customer review rating 4.5/5

Lj Couples - 04/07/2019 AccorHotels certified review

Brilliant! ! Just one issue to be adressed: we had room 641, the door seems to close automatically, but does NOT close entirely!!

Dear Luc J., Thank you for your excellent review, we appreciate you taking the time to share your experience. It is a great pleasure to note that you have enjoyed your stay! Thank you also for sharing information and pointing our attention to details. Looking forward to welcome you back again in the near future. Best regards, Terēze Vecvanaga Room Division Manager

Beautiful hotel, great service, clean and provide everything you need for your stay

Customer review rating 4.5/5

Ray Solo - 04/07/2019 AccorHotels certified review

I loved the hotel, my room was excellent always clean, towels changed regularly, robe and slippers, tea making facilities, complementary water, beautiful sitting rooms, gym, swimming pool, i had a great time and would recommend this hotel to anyone.

Dear Raymond H., Thank you sincerely for the time taken to share your feedback directly with us. We are more than pleased to read your kind review and are truly glad to note that we have exceeded your expectations in terms of level of service and hospitality. We all look forward to your next visits! Best regards, Terēze Vecvanaga Room Division Manager

Not satisfied

Customer review rating 4.5/5

N Couples - 01/07/2019 AccorHotels certified review

The king size bed, has two separated mattress. Which are briefly moved on the bed. Absolutely uncomfortable. The restaurant- not worth for the money. Was waiting 30 min for the drinks in an empty restaurant . Meal - not tasty and overpriced.

Dear Nadezda K., Thank you for taking the time to share your feedback. I am very sorry to read that we could not live up to your expectations and the negative experience you have received in restaurant. This is certainly not the usual feedback we receive from our Guests. Once again, please accept my apologies. It would be great if you would give us a second chance, that way we would have an opportunity to show you our true attitude. Best regards, Terēze Vecvanaga Room Division Manager
Customer review rating 4.5/5

Anonymous Business - 28/06/2019 AccorHotels certified review

I almost always enjoy my stays in Accor hotels, which is why I am a gold member, staying there often. But the Pullman in Riga really deserves special attention, especially its people: whoever they were, the staff were helpful, attentive, and resourceful - they made the experience really enjoyable, seemingly going the extra mile in every little detail. Thoroughly enjoyed my stay.

Dear Jean-Jacques S., Thank you very much for posting this amazingly detailed and heartwarming review. I am delighted to hear that we managed to make your stay so special and memorable and we met all your expectations. Your kind comments are very much appreciated and I will share it with our team. Thank you once again and we would be more than happy to welcome you back soon! With kind regards, Terēze Vecvanaga Room Division Manager

Excellent design hotel in perfect location

Customer review rating 4.5/5

Alexander Business - 26/06/2019 AccorHotels certified review

I am regularly in Riga for business reasons. The Pullman is well designed and I like its modern vibe. Also, the staff is very helpful and I much appreciated the room upgrade they treated me to for the last two stays. One slight criticism: not all reception staff seems equally well trained. One of them did not manage to put through a phone call (despite the caller trying three times), obviously because he did not know how to hold the line on the telephone system. Also, I had a discussion about late check out which was not very satisfying. I was very lucky that a bit later somebody else was there who could help me and was very pleasant and competent throughout. His name was Dmitrijs Gorodskis and thanks to his excellent service the glitch caused by his colleague really did not matter at all for me. Thank you again, Dmitrijs, for your effort!

Dear Alexander Lukas B., Thank you for staying in our Hotel and for sharing your thoughts. I’m sorry to hear about service issue you experienced in the reception as this is certainly not the usual feedback we receive from our Guests.Please accept my sincere apologies for the inconvenience this has caused. We will definitely work on this issue to see how we can improve our service at this case. We are glad to see that overall you had a good stay and hope we have the opportunity to welcome you back in future. Best regards, Terēze Vecvanaga Room Division Manager

Good, but could be better

Customer review rating 4.5/5

Vojmir Couples - 26/06/2019 AccorHotels certified review

While I really appreciated the very generous room upgrade, the handwritten note and the welcome amenity, I do have some constructive criticism and suggestions for improvement. I found that some of the staff need better training. The receptionists are fantastic, but the housekeeping should be better (the liquid soap dispenser in the men's bathroom in the lobby was empty the whole time I was at the hotel and the floor in the room was dusty) and I had a weird situation with the bartender when I wanted to redeem my welcome drink voucher where he basically tried to dissuade me from having a cocktail and didn't let me read the welcome drinks list myself but insisted on reading it out to me resulting in my ordering a glass of wine instead of a Pullman signature cocktail that is mentioned on the voucher. The breakfast is quite disappointing for a Pullman, there are many hot options missing (hash browns, for example) or a honeycomb which you can find in any Mercure/Novotel nowadays. Also, the water in the swimming pool was too cold and the entire room with the pool and the sauna too warm. All this may seem like simple nitpicking, but a Pullman hotel can and should be better. The staff especially need to be friendlier. Otherwise the hotel is great and I had a good stay.

Dear Vojmir S., Thank you so much for choosing Pullman Riga Old Town. We appreciate you taking the time to share your impressions regarding your recent stay with us. On behalf of our entire staff here at the Pullman Riga Old Town we apologize for the concerns you have had about your experience at the hotel during your last stay. Definitely, it is not our usual level of service which we provide to our guests. We will definitely work on this issue to see how we can improve our service at this case. . We appreciate your feedback and will use it to adjust our operations, and we really hope that upon your next visit, we can meet and exceed your expectations. In case you travel to Riga again I would appreciate if you can contact me directly at te… and I will make all necessary arrangements for you. Best regards, Terēze Vecvanaga Room Division Manager

Really smart, cool hotel with great rooms, facilities and service

Customer review rating 4.5/5

Andi Solo - 17/06/2019 AccorHotels certified review

Everything about my stay at the Pullman was top-notch. The hotel has been designed beautifully and the rooms have been finished in a modern, elegant yet cosy design. The spa and the gym were both well equipped. The breakfast spread was very good, with many high quality options. The service from all of the staff I interacted with was very smooth and efficient. Accor status recognition was very good.

Dear Andi, Thank you very much for taking the time to share your feedback. We are delighted to know that you enjoyed your stay with us. We appreciate your kind compliments to our service and facilities, and we certainly look forward to welcome you back. Best regards, Terēze Vecvanaga Room Division Manager

It is always a pleasure to stay at the Pullman Hotel in Riga.

Customer review rating 4.5/5

Anonymous Business - 13/06/2019 AccorHotels certified review

Last year I was staying many months in your hotel because of work. I always felt great in this hotel. Employees were all very friendly. After many months not being there I felt again the great service in this hotel. The high quality of the food and the details in the rooms. Glad to come back again in other time.

Dear Abigail B., It's always a pleasure to welcome you back to Pullman Riga Old Town hotel and we appreciate you taking the time to share your experience. I am so pleased that you had another enjoyable stay and that our team looked after you. I will happily share your feedback with the team. Thank you again - we look forward to your next visit. Best regards, Terēze Vecvanaga Room Division Manager

Comfortable Stay & a Good staff

Customer review rating 4.5/5

Sorabh K. Business - 13/06/2019 AccorHotels certified review

This was a comfortable experience staying at your property and services was satisfying as well.

Dear Sorabh k., Thank you for your excellent review, we appreciate you taking the time to share your positive experience. It is a great pleasure to note that you have enjoyed your stay! Thank you also for sharing information and pointing our attention to details. Looking forward to welcome you back again in the near future. Best regards, Terēze Vecvanaga Room Division Manager

A near Perfect Hotel in Riga

TripAdvisor rating 4.5/5

TheEmeraldHotel Business - 11/06/2019 TripAdvisor review

Have stayed here on all my visits to Riga and am in love with the Staff and the Hotel. This should sum up the People who are the Soul of the Hotel and the Quality Standards of the Hotel. Excellent Location too.

Dear Chetan Mehta, Thank you very much for your continued loyalty to Pullman Riga Old Town Hotel. It brings me great joy to read such wonderful words about our hotel and our staff. I will share all your comments with our employees. We are looking forward to welcoming you again soon at Pullman Riga Old Town. Best regards, Semjons Sotnicenko Front Office Manager

Nice good quality hotel in Riga

Customer review rating 4.5/5

Mh Solo - 10/06/2019 AccorHotels certified review

The staff was nice and friendly. Rooms was new with good interior. Hotel is located in the old town of Riga. Breakfast buffet was very good - this is a Accor quality in general.

Dear Marco H., Thank you for staying with us and for the great review. We are very happy to read about your experience in our hotel, especially your comments about our breakfast! We look forward to welcoming you back in our Hotel! Best regards, Terēze Vecvanaga Room Division Manager
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