Hotel - Mercure Madrid Centro
Mercure Hotel Mercure Hotel

Mercure Madrid Centro

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4.0/5 977 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 13h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early Check In
  • Porter
  • Concierge

Catering

  • Breakfast
  • Room service
    • Cold snacks
    • Opening hours : Week 07:30-23:00
    • Opening hours : Week-end 07:30-23:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Our rooms

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

  • 60 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Crib on request
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Your meetings and events

4.3/5 AccorHotels Rating Based on 833 reviews

Our guest reviews for Mercure Madrid Centro

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 977 reviews
AccorHotels certified review
Graham Couples - 17/04/2018
« Comfortable hotel, friendly staff and excellent location in Madrid. »

We found your staff very friendly and helpful. Your hotel is stylish, clean and comfortable. Breakfast was good with lots of choice and well presented in a pleasant dining area. We appreciated the late checkout on our last day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations, our sincerest apologies. We would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at our hotel. Please do not hesitate to contact me during your next visit. Best Regards,

AccorHotels certified review
Sacha S. H. A. Couples - 09/04/2018
« Exceptional customer service in a prime location. »

We stayed at the Mercure Madrid Centro for 5 days and enjoyed every minute of it. The customer service from the moment we walked in was exceptional! They were quick to respond to phone questions about the hotel, and very helpful when we needed assistance in directions or activities in the area. Every morning and evening we were greeted with smiling faces. The room was clean always and the hotel overall seemed well-kept. We have found our hotel any time we are in Madrid. For a hotel that’s about to undergo a renovation, we think that there is nothing to be fixed. Fantastic, friendly and knowledgeable staff, great rooms and a prime location encapsulates this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jervais, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Madrid Centro

AccorHotels certified review
Philippe Solo - 04/04/2018
« Good Mercure hotel in a very good location »

I stayed 3 night in Mercure centro and i was very please of the location ( near Prado museum, and near the shopping streets)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippe, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Madrid Centro****

AccorHotels certified review
Billy Couples - 21/03/2018
« Weekend w Madrycie, samo centrum »

Świetny hotel w samym centrum Madrytu

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Mirian Martín Front Office Manager

AccorHotels certified review
Marco Business - 17/03/2018
« Overnight stay before flight connection »

This hotel is very well located in Madrid. It is very close to the Prado Museum and Atocha Station, landmarks in Madrid. Most importantly, for those who truly enjoy the nightlife, it is in the very beginning of the bohemian neighborhood ‘Barrio de las Letras’, at walking distance to many typical restaurants, tabernas, and tapas bars, but yet at a silent zone. It is the third time I stay there and have no complaints to make. Good choice at a reasonable price for its great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marco, First of all thank you so much for this wonderful review. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here and continue choosing us for your stays in Madrid. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It will be a real pleasure for us to host you in our hotel again. With kind regards, Mirian Martín Front Office Manager

AccorHotels certified review
Jeff Business - 12/03/2018
« I have been there and I will come back »

Very friendly and helpful staff, pay attention to customer well being (thanks for the towel and water when I came back from my run). Room was good an comfortable as well. The only disappointing subject is the free coffee machine available for breakfast. It is not really coffee and I would enjoy my breakfast much more with real coffee. I don't see why a good coffee is charged 2€ on the side. Otherwise, everything was very good, thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeff We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here and thank you for your compliments about staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we consider all your comments to continue improving our hotel services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martín Front Office Manager

AccorHotels certified review
Mark Couples - 12/03/2018
« Appropriate »

Relaxed and supported by good staff and front desk team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, Thank you for the great review of our hotel!. We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards. Hotel Mercure Madrid Centro.

AccorHotels certified review
Jairo A. Families - 09/03/2018
« Loved this hotel! »

Great location. In front of Prado, a few blocks from the Retiro Park, and walking distance from Central Train Station, modern hotel, great service, great price. I couldn't ask for anything more. I thoroughly enjoyed this place and highly recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jairo, Thank you for the great review of our hotel!. We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards. Hotel Mercure Madrid Centro.

AccorHotels certified review
A.… Business - 03/03/2018
« Very pleasant stay in Madrid. »

It was very pleasant stay. Staff was more than helpful to all our requests and only minor things like content of minibar or room view did not met my expectacions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam, Thank you for the great review of our hotel!. We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards. Hotel Mercure Madrid Centro.

AccorHotels certified review
Joy F. M. Friends - 25/02/2018
« Great hotel in great location »

I chose this hotel due to the proximity to the Prado, as that was the main activity during our stay in Madrid. I have stayed at Mercure hotels in France and have always had a great experience, and this was equally great. The room was clean and comfortable and the breakfast was a good value with a good variety of items. We would stay at this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joy from M., Your compliments of the Mercure Madrid Centro Hotel are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. Your compliments of our location and breakfast are very much appreciated. Thank you so much for choosing to stay with us and for taking time to write such a wonderful review !. We look forward to your return. Mirian Martín Front Office Manager

AccorHotels certified review
Kay W. Business - 25/02/2018
« Differing standards between reception staff »

My stay was pleasant. My room was clean, warm and spacious. It was cleaned everyday. Thank you to the janitor. My complaint is with your reception employees who were working on Thursday evening at 6. Her attitude was appalling, she was rude and started to discuss me (unaware that I speak Spanish ). Her colleague shussed her and told her to be quiet. Her rudeness was a response to my request to ask where a local shop was.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Kay W., First of all, we would like to thank you for taking your time to write this comment and of course, to apologize for the inconvenience caused during your stay. We would like to reiterate our commitment to high quality standards, and I personally will investigate what happened on Thursday evening, as it is not usual this attitude in our staff. It is our hope that you will give us the opportunity to better serve you in the near future. Thanks and regards, Mirian Martín Front Office Manager

AccorHotels certified review
Anonymous Couples - 22/02/2018
« Great room...good location »

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, First of all, we would like to thank you for taking your time to write this comment regarding your stay at the Mercure Madrid Centro. Your compliments about staff, room and location are much appreciated. Moreover we take note about your points in order to continuing improving our breakfast. Thank you again for sharing your experience. We look forward to welcoming you again. Sincerely, Mirian Martín Front Office Manager

AccorHotels certified review
Derek Business - 16/02/2018
« The Golden Triangle »

Stayed here while attending a 3-day business conference at The Palace Hotel two blocks away. Friendly staff, great breakfasts and a short walk to three superb galleries - the Thyssen-B, the Reina Sofia and the Prado.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek, I’ve just received your satisfaction survey about your experience and comments about your stay at Mercure Madrid Centro. I would like to thank you for taking the time to fill it and specially for your really nice and grateful comment about location and staff. For us, it is a really great pleasure to know that you have felt satisfied and we were able to cover your expectation. Thanks again and if you decide to come back to Madrid, It will be a pleasure to welcome you again. Best regards, Mirian Martín Front Office Manager

AccorHotels certified review
Stephen Couples - 16/02/2018
« Comfortable, well-situated. »

Nice clean and comfortable. Well situated for travel round Madrid. Young helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, I’ve just received your satisfaction survey about your experience and comments about your stay at our Hotel MERCURE Madrid Centro. I would like to thank you for taking the time to fill it and for your your comments. Your compliments about location and staff are much appreciated. Moreover, I regret what happened with the Welcome Drink voucher. I will investigate firsthand what happened. Thanks again and if you decide to come back to Madrid, It will be a pleasure to welcome you again. Best regards, Mirian Martín Front Office Manager

AccorHotels certified review
Anonymous Business - 15/02/2018
« Not the room booked »

I booked a room with a queen size bed and was given a room with twin beds (room 105)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Mace, Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations, and for the inconveniences caused. I will investigate firsthand what happened, as it is not usual; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Do not hesitate to contact me directly, by phone or email, if you want to explain in detail your experience. Sincerely, Mirian Martín Front Office Manager

AccorHotels certified review
Andres Business - 09/02/2018

Good service bad room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andres, Thank you to tell us about your experience at our hotel. We are so sorry that your experience did not meet your expectations, my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Thanks and regards, Mirian Martín Front Office Manager

AccorHotels certified review
Ronnie C. Couples - 06/02/2018

very nice and friendly staff. very good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Cohen, I’ve just received your satisfaction survey about your experience about your stay at our Hotel MERCURE Madrid Centro. I would like to thank you for taking the time to fill it and specially for your really nice review. For us, it is a really great pleasure to know that you have felt satisfied and we were able to cover your expectation. Thanks again and if you decide to come back to Madrid, It will be a pleasure to welcome you again. Kind regards, Mirian Martín Front Office Manager

AccorHotels certified review
Anonymous Business - 02/02/2018
« Quick business trip w/ lovely breakfast »

It was fine with a lovely breakfast though on the second morning I had to wait for my omelette for 18 min and almost missed my meeting. The room was OK in size but the bathroom was really spaces which I appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Mat Jasic, Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mirian Martín Front Office Manager

AccorHotels certified review
Ben Business - 27/01/2018
« Business trip - well located »

Good location in Madrid but if you have a car the parking overnight is very expensive , add 50€ per night . If not it is a great hotel did not have the chance to have breakfast but room is nice .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benjamin J. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mirian Martín Front Office Manager

AccorHotels certified review
Lars S. Business - 25/01/2018
« Very nice Hotel »

Very friensly and helpfull staff. Nice rooms. I´ll come back my next visit to Madrid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana Chivite Manager

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