Mercure Madrid Centro 4 stars

TripAdvisor rating 4.0/5 1,156 reviews
Mercure Madrid Centro
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+ 17 Services
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Room 1

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Hotel extras

  • In central Madrid, opposite the Prado museum. 10 minutes from Atocha high-speed train station

  • Small charming hotel

  • Free WIFI throughout the hotel

  • No pets allowed

  • Meeting rooms for events and presentations

Services in the hotel and nearby

Check-in from 13h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014
madrid
spain

Tel: +34913600011

Fax: (+34)91/4292391

Contact email

Check-in from 13h00

Check out up to 12h00

  • By plane

    BARAJAS At 12km / 7.46 miles

  • By train

    ATOCHA At 0.8km / 0.5 miles

GPS :40.4139175, -3.6944082999

Our accommodations

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk

Room with twin beds.

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk

Superior Room with twin beds or one double bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Business Desk

Single room.

  • Max. number of persons: 1
  • Area: From 16
  • Wireless internet in your room
  • Business Desk

Standard Room with additional bed.

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • Business Desk

Junior Suite

  • Max. number of persons: 3
  • Area: From 45
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Business Desk

Our restaurants and bars

SNACK BAR

Photo non contractuelle / Strictly non binding

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 45

  • Maximum capacity: 40 people

Find out more

Our guest reviews for
Mercure Madrid Centro

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,750 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,156 reviews

Customer review rating 4.3/5

Anonymous Solo - 06/09/2019 AccorHotels review

I am made to feel at home.

Dear KARIN ANNE C., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Wonderful location ,helpful friendly staff

Customer review rating 4.3/5

Anon Families - 04/09/2019 AccorHotels review

Comfortable bed enjoyable stay

Dear CRISTINA L., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager
Customer review rating 4.3/5

Khomotso Families - 04/09/2019 AccorHotels review

Professional and accessible staff. Extremely helpful in finding our way around Madrid. Rooms were cleaned properly.Excellent location.

Dear KHOMOTSO CORNELIUS P., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager
Customer review rating 4.3/5

Eldad S. Families - 02/09/2019 AccorHotels review

The hotel is extremely well situated, breakfast was excellent. the rooms were comfortable

Dear costumer, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Good stay.

Customer review rating 4.3/5

Anonymous Solo - 28/08/2019 AccorHotels review

Excellent location, room was very clean though small, fantastic water pressure, so, loved having a shower. Breakfast was also good, lovely coffee, and plenty of choice. If I could change something, it would be the doors, I was woken both mornings by doors slamming, quite annoying, but nothing to do with Accor. Always a pleasure staying in Accor properties they make you feel very welcome.

Dear PATRICIA ANNE G., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Dr

Customer review rating 4.3/5

Hatem H. A. Solo - 27/08/2019 AccorHotels review

Nice clean rooms , very helpful staff, no one to help with the luggage

Dear HATEM HAMDI A a., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

1st time in Madrid

Customer review rating 4.3/5

Anonymous Families - 24/08/2019 AccorHotels review

Enjoyed Madrid and hotel was central for me. Staff were professional and polite. Downside was lack of tea / coffee making facilities in room. No kettle available in room. Snack options available in the foyer. At a price.

Dear PETER C., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Nice hotel in a great location

Customer review rating 4.3/5

Maria Couples - 24/08/2019 AccorHotels review

The Mercure is in close enough proximity to places to see in Madrid. The staff at the hotel are very friendly and attentive to the guests.

Dear MARIA R., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

A GOOD STAY

TripAdvisor rating 4.0/5

jkreynolds1 Family - 22/08/2019 TripAdvisor review

Excellent hotel in a super location for the city. The hotel team could not have been better, making our stay very relaxing and stress free. Breakfast was excellent, well presented and setting you up for the day.

Very Friendly Hotel

Customer review rating 4.3/5

Leonard G. Couples - 17/08/2019 AccorHotels review

Very friendly staff and good location of the hotel, close to the center and the Retiro park. Good breakfast!

Dear Leonard, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sincerely, Mirian Martin Front Office Manager

Our stay was very satisfying.

Customer review rating 4.3/5

Jwalker Families - 16/08/2019 AccorHotels review

The accommodations and service were excellent. The location was great and all of was at a very affordable price. We would definitely stay again at the Mercure Madrid Centro.

Dear JWALKER, Your compliments of the Mercure Madrid Centro Hotel are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. Thank you so much for choosing to stay with us, for your recommendations and for taking time to write such a wonderful review !. We look forward to your return. Sincerely, Mirian Martin Front Office Manager
Customer review rating 4.3/5

Anonymous Couples - 14/08/2019 AccorHotels review

All was good!

Dear guest, We look forward to welcoming you again. Sincerely, Mirian Martin Front Office Manager

jennifer W.

Customer review rating 4.3/5

Jennifer W. Couples - 13/08/2019 AccorHotels review

Okay, didn,t receive voucher for welcome drimk. Shower cubile terrible, water on the floor, towels very thin.

Dear JENNIFER W., Thank you to tell us about your experience at our hotel. We are so sorry that your experience did not meet your expectations, my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Thanks and regards, Sincerely, Mirian Martin Front Office Manager

Nice small hotel in Madrid

TripAdvisor rating 4.0/5

LAMLAM13 Family - 12/08/2019 TripAdvisor review

The location is a bit remote to the main attractions in Madrid. However both the hardware and software of the hotel is excellent. Very attentive staff give us a warm welcome. The restaurant suggested by the staff is really nice and as described. The hotel room facilities is nice and in good condition.

Dear LAMLAM13, Thank you so much to choose Mercure Madrid Centro Hotel for your stay in Madrid and thank you to send this beautiful comments. You are a very honest and generous people and the whole team are very pleased with your awesome words to us and this hotel. I am very happy to hear you liked the facilities but most of all I am especially pleased that you enjoyed the service provided by our staff. It is glad to read they provided to you an efficiente service to help you. I always feel this is the most important and lasting memory of a hotel. It will be a pleasure to host you again in future. With best wishes and regards, Mirian Martín Front Office Manager

Great time in Madrid

TripAdvisor rating 4.0/5

Johnson Y Couples - 12/08/2019 TripAdvisor review

We had a really great time in Madrid and the main reason is that we stayed in Mercure which is in the center area. The location is beautiful. It is very convenient to walk every direction to look those fantastic buildings. It is right in the center of Golden art triangle. The famous museum Prado is right cross the street. We stayed in the museum for a whole day! The breakfast was really great in this hotel. The service is excellent. They managed well even thought it was super crowded sometimes in the morning. I’m very glad that I made a good choice. It made our trip more memorable!

Dear Johnson Y, First of all thank you so much for this wonderful review. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here and liked the hotel and location. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It will be a real pleasure for us to host you in our hotel again. With kind regards, Mirian Martín Front Office Manager

Perfect

Customer review rating 4.3/5

Erinç A. Families - 10/08/2019 AccorHotels review

The location was excellent. Rooms were very clean. Beds were comfy. The only downside was the walls were very thin, could hear the room next door open/close the curtains but we have nothing to complain.

Dear Mr A., Your compliments of the Mercure Madrid Centro Hotel are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. Your compliments of our cleanness very much appreciated. Thank you so much for choosing to stay with us,and for taking time to write such a wonderful review !. We look forward to your return. Sincerely, Mirian Martin Front Office Manager

Great location and good accomodation. Only low score for the bearkfast

Customer review rating 4.3/5

Bruno G. Families - 08/08/2019 AccorHotels review

Everything was fine and the reception people was very nice! 2 issues: - I did not receive the bill by email yet, although reception lady told me that I would get it. Therefore, yet I am not able to confirm the total cost of the stay (the reception did not show me the detailed bill when I paid, which is unusual) - The breakfast is just average, as the quality food is not so good (ham, yogurts, fruits, orange juice, etc.). Please promote organic and local food, we would appreciate it.

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Moreover we are sorry for the incident with the invoice. We have an automatic ebilling that send the invoice. I have checked and send it again and you should receive it soon. Do not hesitate to contact me directly for further information Sincerely, Mirian Martin Front Office Manager

Great place in a great location

Customer review rating 4.3/5

Marianna Families - 03/08/2019 AccorHotels review

All sights are within a walking distance. Staff is great

Dear Marianna, Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Mirian Martin Front Office Manager

Excellent!!

Customer review rating 4.3/5

Lou A. Couples - 03/08/2019 AccorHotels review

Excellent facilities, service and food

Dear Mr A., It is a pleasure to receive positive feedback. Thank you again for your comments about your experience with us. Hope see you soon, Mirian Martin Front Office Manager

Nice stay in Madrid

Customer review rating 4.3/5

Rostysla Couples - 02/08/2019 AccorHotels review

Value for money. Thanks.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mirian Martin Front Office Manager
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