Hotel - Mercure Madrid Centro
Mercure Hotel Mercure Hotel

Mercure Madrid Centro

Our hotels AccorHotels
4.0/5 959 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 13h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early Check In
  • Porter
  • Concierge

Catering

  • Breakfast
  • Room service
    • Cold snacks
    • Opening hours : Week 07:30-23:00
    • Opening hours : Week-end 07:30-23:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Our rooms

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

  • 60 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Crib on request
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Your meetings and events

4.3/5 AccorHotels Rating Based on 746 reviews

Our guest reviews for Mercure Madrid Centro

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 959 reviews
AccorHotels certified review
Anonymous Business - 15/02/2018
« Not the room booked »

I booked a room with a queen size bed and was given a room with twin beds (room 105)

AccorHotels certified review
Andres Business - 09/02/2018

Good service bad room

AccorHotels certified review
Ronnie C. Couples - 06/02/2018

very nice and friendly staff. very good location.

AccorHotels certified review
Anonymous Business - 02/02/2018
« Quick business trip w/ lovely breakfast »

It was fine with a lovely breakfast though on the second morning I had to wait for my omelette for 18 min and almost missed my meeting. The room was OK in size but the bathroom was really spaces which I appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Mat Jasic, Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mirian Martín Front Office Manager

AccorHotels certified review
Ben Business - 27/01/2018
« Business trip - well located »

Good location in Madrid but if you have a car the parking overnight is very expensive , add 50€ per night . If not it is a great hotel did not have the chance to have breakfast but room is nice .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benjamin J. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mirian Martín Front Office Manager

AccorHotels certified review
Lars S. Business - 25/01/2018
« Very nice Hotel »

Very friensly and helpfull staff. Nice rooms. I´ll come back my next visit to Madrid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ana Chivite Manager

AccorHotels certified review
M. R. Business - 24/01/2018
« Nice and very well located small hotel »

Nice, small hotel, located in the downtown area, at a walking distance from the Prado Museum and the Retiro Park. Not so modern, but functional and very clean rooms. Complete breakfast with fresh food. Kind and responsive service team always ready to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., Thank you so much to choose Mercure Madrid Centro for your stay in Madrid and thank you to send this beautiful comments. You are a very honest and generous people and the whole team are very pleased with your awesome words to us and this hotel. I am very happy to hear you liked the locations but most of all I am especially pleased that you enjoyed the service provided by our staff is glad to read they provided to you an efficient service to help you. I always feel this is the most important and lasting memory of a hotel. Your compliments about functional rooms and breakfast are very much appreciated too. It will be a pleasure to host you again in future. With best wishes and regards, Mirian Martín Front Office Manager

AccorHotels certified review
Clarke O. Solo - 23/01/2018
« A wonderful experience, as always - »

Great service in a good location and nice facilities - I've recommended it to friends -

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Clarke, I’ve just received your satisfaction survey about your experience and comments about your stay at our Hotel MERCURE Madrid Centro. I would like to thank you for taking the time to fill it and specially for your really nice and grateful comment. For us, it is a really great pleasure to know that you have felt satisfied and we were able to cover your expectation. Thanks again and if you decide to come back to Madrid, It will be a pleasure to welcome you again. Best regards from all the team. Mirian Martín Front Office Manager

TripAdvisor review
Business - 23/01/2018
« Great location »

Nice little hotel near by the Prado museum and close to city center. The only things is car park around are just probably the most expensive car park in the world . So if you are car less go ahead or count around 50-60 € on top per night for parking :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jost1974, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards, Mirian Martín Front Desk Manager

AccorHotels certified review
Mrs S. Couples - 29/12/2017
« good location for museums »

Room ok, a bit cramped with pull-down bed attached to wall Paper cups for coffee felt cheap. I don’t like Nespresso machine coffee so would appreciate a few sachets of instant coffee as you supply a kettle in this room. Front desk staff very pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs S., Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, María Monje Front Office Manager

TripAdvisor review
Family - 26/12/2017
« Very good value in central Madrid »

Very nice and helpful staff in the reception and in the breakfast restaurant where they serve a good breakfast, fine room with fine beds. Close to the center of Madrid, close to Atocha station and close to museums.

Our hotel has responded to the review
Our hotel has responded to the review

Dear rikinho, First of all thank you so much for this wonderful review. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here and liked the hotel and location. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It will be a real pleasure for us to host you in our hotel again. With kind regards, María Monje Front Office Manager

AccorHotels certified review
Ivan B. Business - 23/12/2017
« Excellent hotel with great hospitality. »

We enjoyed our stay. Happy Christmas and New Year to all Mercury team!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Biletskyi, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. And aldo, Merry Christmas and Happy New Year to you too!!! Regards, María Monje Front Office Manager

AccorHotels certified review
A B. Couples - 12/12/2017
« Good »

Stay only spoilt by inconsiderate neighbours , playing tv too loud into early hours of the morning. Grouting around bath / shower in dire need of renewing. Staff in all areas, excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Therefore, we regret if other guests behavior spoiled your rest, please do not hesitate to contact Reception if this would ever happen again, we will try to talk to them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, María Monje Front Office Manager

AccorHotels certified review
Cheryl Couples - 11/12/2017
« cheryl »

We had some issues with the a/c (which didn't work) and some noise through the walls in the early part of our stay, but the front desk task were very nice and intent on making our stay a pleasant one. It was a good area, and an excellent location for museums.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs N., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, María Monje Front Office Manager

AccorHotels certified review
Ronnie K. Solo - 11/12/2017
« Staff friendly & helpful »

lovely staff & helpful!!! good location. Simple breakfast but good!

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的 CHI LOK RONNIE K.: 感谢惠赐有关下榻 Mercure Madrid Centro 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 María Monje, Front Office Manager

AccorHotels certified review
Paul R. Business - 11/12/2017
« A firm favourite and warm welcome »

Fabulous as always!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, María Monje Front Office Manager

AccorHotels certified review
Laurentre Solo - 10/12/2017
« Weekend in Madrid without car »

Mercure centro Madrid offers a great location near the museum area and at walking distance from plaza mayor and the main touristic areas. Various restaurants, bars and shops are in the area, very close to the hotel. I had a single room, the room was small but the bed was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Laurent, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, María Monje Front Office Manager

TripAdvisor review
Solo travel - 10/12/2017
« Week end in Madrid without car »

Mercure Madrid Centro is a good option where to stay. Location is nearby museum area and at walking distance from the main touristic streets and area (plaza mayor, king palace, etc..). Metro station is also not far away, excellent if you arrive in Madrid from the airport. Lot of restaurants and tapas bar are easy to find in the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurentre13, Thank you for your feedback! As you correctly said, we are situated in a privileged location, near from the three most visited places in Madrid. We hope you visit us again in the near future! Regards, María Monje Front Office Manager

AccorHotels certified review
Marko Business - 08/12/2017
« Nice little gem with excellent location »

Great and friendly staff delivering fantastic customer service, decent and comfy rooms, excellent breakfast. The hotel is ideally located close to the main attractions as well as Atocha train station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARKO M., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, MERCURE MADRID CENTRO HOTEL

TripAdvisor review
T9010YTandreak Couples - 02/12/2017
« Small efficient hotel »

Extremely satisfied with the hotel, Not big in size, great in service, breakfast was excellent, loxation is good, as it is walking distance from the train station - very convenient for one day trip to Toledo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T9010YTandreak, Your compliments of the Mercure Madrid Centro Hotel are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. Your compliments of our, location and good breakfast are very much appreciated. Thank you so much for choosing to stay with us, for your recommendations and for taking time to write such a wonderful review!. We look forward to your return. Best regards, MERCURE MADRID CENTRO HOTEL

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