Hotel - Mercure Madrid Centro
Mercure Hotel Mercure Hotel

Mercure Madrid Centro

4.0/5 1,076 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 13h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • LATE CHECK-OUT UP TO 6 PM (Paying)
  • Porter
  • Concierge

Catering

  • Breakfast
  • Room service
    • Cold snacks
    • Opening hours : Week 07:30-23:00
    • Opening hours : Week-end 07:30-23:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

  • 60 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Your meetings and events

4.3/5 AccorHotels Rating 1,265 reviews

Our guest reviews for Mercure Madrid Centro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,076 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Navigator16630447065 Family - 17/01/2019 TripAdvisor review
« Quite noisey »

The room itself is good however the noise coming from the room next door on the first night was annoying. Walls are thin. Also the staff were not very friendly when we arrived. One member of staff didn’t look up at us for ages

Anonymous Couples - 14/01/2019 AccorHotels certified review
« Correct but nothing memorable »

The hotel was correct, but for a 4 stars it was nothing special. On the upsides the crew were very helpful and nice, the treatment was very good and they made us feel very welcome. The downside is the hotel itself. It doesn't have gym, there is no possibility to make tea in the room and the facilities are just correct. The rooms are small, making difficult to open a luggage there and you cannot close the toilet from inside, which can be annoying in a double room.

Freddy T. Couples - 13/01/2019 AccorHotels certified review
« Overall good hotel and location »

All good. Only area of improvement is WiFi. Current WiFi service disconnects frequently. Problem with Fortinet Firewall.

Paul Solo - 12/01/2019 AccorHotels certified review
« Enjoyable 4 nights »

Loved having a room with a proper outdoor space, even though the weather was chilly.

afreyparis Couples - 08/01/2019 TripAdvisor review
« Not a Mercure standard »

Noisy hotel (I could hear the TV next door and people walking upstairs). Bathroom looks old. Hotel needing renovation urgently. Nice staff at breakfast. Only reason to go is the location which is great to go to the Prado...

Solo travel - 07/01/2019 TripAdvisor review
« Mercure Madrid Centro »

A good hotel that is conveniently located near major tourist attractions in Madrid. Staff is friendly and efficient. Excellent breakfast and comfortable rooms. The only thing that could use improvement is the computer provided for guests.

Dt Solo - 06/01/2019 AccorHotels certified review
« All expectations met, enjoyable stay »

Large comfortable room, friendly and helpful staff at the front desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear THUSE D., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Mg Families - 04/01/2019 AccorHotels certified review

Very good team

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur G., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Madrid Centro. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Mirian Martin Front Office Manager

Ali H. Couples - 30/12/2018 AccorHotels certified review
« Was very Good »

In general was Fantastic , only you can hear every thing from your neighbor

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALY H. SOLIMAN M., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Allan B. Families - 27/12/2018 AccorHotels certified review
« ok b ut not exceptionel »

Disappointing there was no coffe/tea set - and breakfast room is very small but otherwise ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALLAN B., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Andrey P. Business - 21/12/2018 AccorHotels certified review
« Great location, good bed. No sound isolation at all. »

Great location, good bed. No sound isolation at all. I choose this hotel because of location and it is AccorHotels where I am platinum member. I never seen so absolute absence of sound isolation in the room. I could hear all alarm clocks of all neighbors, even their snoring during night. It was like we all slept in one room together. Also usually mineral water is provided free of charge. But here I had only 2 micro packets of water in paid minibar. Also I tried to find someone to get my welcome drink several times. No room upgarade was provided too. People at reception are very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREY P., Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirian Martin Front Office Manager

Barry S. H. Couples - 13/12/2018 AccorHotels certified review
« Good location... Friendly staff »

On arrival had to wait for the the book in. I thought room would be ready by 14.00. The good thing they offeredme a free coffee which was nice. The were friendly on reception... Staff at breakfast were very helpful..

Our hotel has responded to the review
Our hotel has responded to the review

Dear SAMY H., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Caterina Friends - 11/12/2018 AccorHotels certified review
« Staff really takes care of clients! »

It was a nice stay. The hotel has a very good position and the staff is very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear CATERINA, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Mire Friends - 10/12/2018 AccorHotels certified review
« Convenient hotel for the location »

Hotel is very well situated and rooms well decorated except the bath that needs a reform.

Our hotel has responded to the review
Our hotel has responded to the review

Estimada ISABEL P., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Madrid Centro. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Mirian Martin Front Office Manager

Solo travel - 10/12/2018 TripAdvisor review
« Perfect location for the Prado Museum »

The hotel is on a side street of The Paseo de Prado ; you just cross the Paseo and you get straight onto the Museum;The Thyssen Museum is five minutes walk also and the Gran Via is also next door;what else can you ask for in terms ,of central location;It is not a super big hotel but a very lovely and terribly cosy place;nicely decorated room and bathroom; the area is very calm;but the best to be remembered is the incredibly tasty super-breakfast ,everything is delicious(bakery,bacon,apricot juice,fruits,Marrakesh mint tea....)Front desk is also very good and very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sisavang s We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Arlo Families - 07/12/2018 AccorHotels certified review
« Good Base »

Overall average. Reception team on arrival were not very welcoming, room was clean & tidy. Maintenance work was a bit annoying. No bar???

Our hotel has responded to the review
Our hotel has responded to the review

Dear CAMILLE B., Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirian Martin Front Office Manager

Andreas Friends - 05/12/2018 AccorHotels certified review
« excellent »

Very friendly and helpful staff.The new renovated room was very good incl the bathroom.The breakfast was very generous

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Andreas, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Gerard K. Couples - 04/12/2018 AccorHotels certified review
« great location, kind staff »

The location is perfect, the hotel is in the city center but quiet, main attractions are in a walking distance, our room was more than comfortable, everybody was kind and helpful. The only thing could be improved is the sound isolation in between the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Anonymous Solo - 04/12/2018 AccorHotels certified review

I am treated with kindness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., We greatly appreciate your comment about our Hotel. It is a pleasure for us to receive positive reviews as the entire team of the Hotel continually strives to meet the expectations of each of the clients. We hope to continue counting on your trust and to give us the opportunity to offer you our services again. Receive a warm greeting. Mirian Martin Front Office Manager

Bruce A. M. Solo - 03/12/2018 AccorHotels certified review
« excellent »

The front desk staff was most helpful with whatever questions I had for them, be it restaurants or how to get theater tickets to see Billy Elliot... The breakfast Room staff was always spot on... very helpful...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Allen, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikole Garcia Front Office

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