Hotel - Mercure Madrid Centro
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Mercure Hotel

Mercure Madrid Centro

Calle Lope De Vega 49 
28014  Madrid
SPAIN

893 reviews
TripAdvisor Rating Based on 893 reviews
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From 103.00 EUR Non member rate
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Check-in from 13h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early Check In
  • Porter
  • Concierge

Catering

  • Room service
    • Cold snacks
    • Opening hours : Week 07:30-23:00
    • Opening hours : Week-end 07:30-23:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

  • 60 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Crib on request
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Your meetings and events

4.3/5 AccorHotels Rating Based on 579 reviews

Our guest reviews for Mercure Madrid Centro

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 893 reviews
AccorHotels certified review
Dave. Solo - 19/09/2017
« memorable stay in a convenient Central City location »

from the warm welcome received right through until the departure from your hotel doors 2 days later, my stay was made all the better for a very comfortable and clean room,excellent customer service and support and very friendly and helpful personal at the desk of first impressions. Thank you to your team at the Mecure Centro Madrid.

AccorHotels certified review
Mike Couples - 19/09/2017
« Perfect hotel in convenient location »

Great staff, excellent room, excellent facilities. Everything I usually expect from a Mecure hotel

TripAdvisor review
Family - 11/09/2017
« Beware Madrid Taxi Drivers »

Wonderful hotel. We had a great stay. Super location. But when it came time to check out and order a taxi we got ripped off. It was the driver who charged us double. I don't think the hotel even knew.

Our hotel has responded to the review
Our hotel has responded to the review

Dear reginasY4066PO, Thank you very much for commenting your stay at Mercure Madrid Centro! I am glad to read that you had a nice stay here and that you enjoyed our great location. I am sorry for the challenge that you faced upon your departure with the taxi service. Taxis to the airport in Madrid have a fixed rate of 30 € (normal cars, vans for more people can be more expensive), so I am not sure about what the problem was. Once again, thank you for sharing your experience and we look forward to welcoming you back soon. Sincerely, Clara García-Jiménez Front Office Manager

AccorHotels certified review
Palaugolf Families - 06/09/2017
« Great location and friendly staff »

Hotel was nice, location great, staff great, bedroom great abut the bathroom was tired

AccorHotels certified review
Jyrki L. Couples - 04/09/2017
« Good place to stay »

Very friendly attendance. Good room.

AccorHotels certified review
Anonymous Business - 04/09/2017
« Not the Mercure standards »

Room improvements in decoration can't hide what used to be.

AccorHotels certified review
Sandra S. Couples - 04/09/2017
« Great »

Very enjoyable and pleasant stay

AccorHotels certified review
Baroness Couples - 03/09/2017
« Mercure Centro Madrid Experience »

In almost every way the Mercure Centro was a exemplar of the Mercure experience. The staff were polite, professional and helpful. The accommodations were clean and comfortable. The included breakfast was all that one could ask for. Location was fabulous, close to museums, parks, and several prazas where one could eat. For us the only detraction for an otherwise an overall stella experience was the absence of a free self-serve espresso/coffee maker in the lobby, a feature we have enjoyed at Mercure Hotels in other cities.

AccorHotels certified review
V &. A. Couples - 29/08/2017
« Clean, Comfortable Central Hotel »

A very pleasant stay - our suite and balcony was very spacious. The beds and pillows are very comfortable and clean and we were surprised how quite the hotel was for a central location. The reception staff were very helpful. Breakfast was very good and plenty to eat.

AccorHotels certified review
Kate Solo - 28/08/2017
« Great stay »

Friendly and welcoming staff, great convenient location and comfortable rooms

AccorHotels certified review
James Families - 28/08/2017
« Great room, staff, breakfast and service »

From first entering the smart hotel, the whole stay was great. Although we only said one night over our two weeks in Spain (staying five different hotels), we all agreed this was the best. Room with terrace was great, smart and clean, staff pleasant and helpful, buffet breakfast with good range to be expected. All positive...

AccorHotels certified review
Anna Families - 27/08/2017
« Nice boutique type hotel across from the Prado »

Overall it was a very nice hotel in an excellent location with great service and wonderful full cooked breakfast. The rooms were comfortable, our terrace was beautiful. We had "privilege" rooms which allowed us to take drinks from the minibar without being charged! This was the first hotel I have stayed at with such a great offer! One day the housekeeping staff didn't do a great job refilling the minibar with a beer that my husband had the day before and didn't do a great job cleaning and replacing toilet paper. My husband thought because he was in the room while they were cleaning, they were rushing through it. I like the wine dispenser in the lobby. We used it every night. I don't like having to ask the front desk person, who is usually alone, to put a card in to dispense the wine for us. He was sometime busy with other guests and it was inconvenient for us to have to go get him. One night, 2 of the 4 bottles in the wine dispenser were completely out of wine, also inconvenient. I would have loved a small bar to sit at with a bartender instead of sitting in an empty and dark breakfast room having wine at night. The pull out bed in our junior suite seemed small and narrow for our 19 yr old daughter. The bathrooms don't lock. Those were some uncomfortable things we experienced. There was some lack of privacy with the bathrooms when you're sharing a room with teenage children. Overall a great experience, wonderful helpful staff. They gave us great dinner recommendations and helped with transport back to the airport. We had 2 taxis in a few minutes! I would recommend this hotel. The rates in August were so amazing!! I am happy to be an Accor club member- now Gold after this stay!

AccorHotels certified review
Antoine A. Friends - 19/08/2017
« Great stay in the center of Madrid »

This is a charming hotel in the center of Madrid. One way you can go and visit the center of Madrid from Neptune Fountain till Almudena Cathedral passing by Plaza Puerta del Sol and Plaza Mayor (a 20 mn lovely walk) and on the other way you can go and spend relaxing time in the beautiful El Retiro Park (a 10 mn beautiful walk) where you can hire a boat for a 45 mn. Full recognition of my Gold card with free upgrade to a superior high floor room.

AccorHotels certified review
S G. Couples - 18/08/2017
« Clean & Comfortable »

No major problems at all. Staff were very friendly & helpful. The room was clean and comfortable enough in a minimalist way. As seems to be common all over Europe, at least in our experience, is that air conditioning is inadequate which can make sleeping a little harder.

AccorHotels certified review
Zibran S. Friends - 16/08/2017
« Pleasant »

Staff were friendly. Hotel was very nice and location is perfect to get places. Was disappointed as there was no coffee machine or kettle in the room. Overall was very satisfied with the hotel and the staff.

AccorHotels certified review
Bel Friends - 09/08/2017
« Excellent staff »

The staff where extremely helpful and polite. They could not help us enough. Location was fantastic too

AccorHotels certified review
Anonymous Friends - 31/07/2017
« Average Hotel »

Geat location, overpriced breakfast buffet, and the rooms need sound proofing. You can hear lots of noise from neighboring rooms but the worse are the chambermaids talking loudly in the corridors and when ckeaning the rooms.

AccorHotels certified review
Mazen M. Business - 30/07/2017
« Mazen M. »

Excellent stay with a good location in the heart of Madrid and a pleasant staff with a great welcome.

AccorHotels certified review
Yasu Solo - 29/07/2017
« nice location »

this hotel is very nice location to tourism. It locate near to museum, metro station and to take a coffe, beer. The room is no large. not enaugh to put big baggage. tv channel was not be watched.

AccorHotels certified review
Ben D. L. Couples - 27/07/2017

Our room was not cleaned at all on the first day of stay. Just after I asked from reception, somebody made up our bed late in the evening and that's it. No coffee capsuls were added, no toileties, nothing. I thought this was because of the late time, but exactly the same happened on the next day. Only when I asked from reception, I was given 4 capsules for coffee machine. At this moment I did not see, that again nothing was added in the bathroom. I was too tired to call to reception again... Important to mention, that we stayed in Junior Suite. I use to stay in Mercure hotels a lot, this was my first bad experience...

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