Hotel - Mercure Madrid Centro
Mercure Hotel Mercure Hotel

Mercure Madrid Centro

4.0/5 1,017 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 76.00 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 13h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • LATE CHECK-OUT UP TO 6 PM (Paying)
  • Porter
  • Concierge

Catering

  • Breakfast
  • Room service
    • Cold snacks
    • Opening hours : Week 07:30-23:00
    • Opening hours : Week-end 07:30-23:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Our rooms

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

  • 60 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Your meetings and events

4.3/5 AccorHotels Rating 1,018 reviews

Our guest reviews for Mercure Madrid Centro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,017 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Damien Business - 10/08/2018 AccorHotels certified review
« Lovely »

Really nice and confortable

S. Couples - 08/08/2018 AccorHotels certified review
« Lived up to expectations »

Lived up to expectations

Leanne Friends - 07/08/2018 AccorHotels certified review
« Great hotel - great area »

Very welcoming and knowledgeable front staff who helped us in every request from transport to meals to sightseeing. Will definitely be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leanne, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Madrid Centro****

Anonymous Families - 05/08/2018 AccorHotels certified review
« Mrs Ana N. »

Initially there was a confusion with the room as what I requested had not been allocated to me but the next day it was sorted. I was told on the first night that neither the Manager or Assistant Manager were on site - why not?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Mercure Madrid Centro****

Felicity D. Friends - 01/08/2018 AccorHotels certified review
« Happy holiday at Madrid Centro »

Mercure Centro Madrid was a beautifully balanced hotel run with the guests in mind. The welcoming staff were helpful, friendly and knew their city intimately. Our room was clean and spacious.

Norman Y. Couples - 30/07/2018 AccorHotels certified review
« As Usual The Mercure Professionalism »

Quiet, comfortable room. Great staff and a good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fiona, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Madrid Centro****

Steve Couples - 30/07/2018 AccorHotels certified review
« Great location but a little dated. »

Stayed here for two nights in transit from bardelona to lisbon. Excellent location in madrid centre, close to main train station but in a quite side street. Hotel is a little small - small entrance foyer & rooms are on the smaller side , but still quite well appointed - though a little dated in appearance & features. In-room nespresso was a bonus, but limited on site parking is problematic - despite the and availability of a parking arrangement with a nearby car park. At checkin, it was quite hectic & so we missed out on our welcome drinks as part of our accor member benefits. However we did receive a room upgrade & some complimentary water in the room. Mini bar was quit limited. Bed was comfy & shower was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Mercure Madrid Centro****

David M. Couples - 24/07/2018 AccorHotels certified review
« The room bed and the noise was totally unacceptable. »

The bed was not made properly. We realized that the sheet over the mattress was too small to fit. The duna/quilt on top was also unsatisfactory. We complained and a fine man came up at about midnight to investigate. He agreed it was hopeless and left us to obtain new linen and with our help, changed the sheets and duna. The structure of the hotel must be made of paper. It was extremely noisy and we had to resort to earplugs to get to sleep. At checkout, we were given a 10% discount on the room. The compensation was unsatisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr David M., Thank you for providing feedback on your most recent visit to Mercure Madrid Centro. We very much regret to hear of the lack of service delivery you have described, specially about the room bed, and we appreciate the inconvenience caused. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Madrid Sincerely, Mirian Martin Front Office Manager

Claush Families - 23/07/2018 AccorHotels certified review
« Great location and really good service »

The hotel has a great location close to the Retiro Park and all the museums. Additionally there are a lot of really good restaurants close by. The service we experienced was absolutely great from we entered the hotel until we left, all the staff was very helpful and cared about their guests

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claus, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Madrid Centro****

Robert S. Couples - 22/07/2018 AccorHotels certified review
« Quite good »

Nice area. Clean comfortable rooms, friendly helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Madrid Centro****

Jose Families - 18/07/2018 AccorHotels certified review
« Comfortable, quiet and yet central to all of Madrid »

Your entire staff was so friendly and always helpful. the room was comfortable and quiet, especially since it is so centrally located to all of Madrid.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Jose Joaquín, Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure Madrid Centro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Hotel Mercure Madrid Centro****

M. Couples - 16/07/2018 AccorHotels certified review
« Good hotel, great location but too noisy »

Very good hotel, comfortable beds, great location, but building is too noisy... you can here people walking from the rooms next door. Make sure you bring your earplugs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Mercure Madrid Centro****

Business - 16/07/2018 TripAdvisor review
« Business Travel stay over »

Close proximity to access to Atocha Train Station. Good location to walk through the city park and garden during off working hour. Hotel rooms are adequately spacious to work and rest with minibar in the room. Breakfast food variety could be improved. Wireless internet speed is acceptable for business and leisure functions. The only setback is the rooms soundproofing, we could sometimes listen to others room noise occasionally.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Koh S, Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Hotel Mercure Madrid Centro****

Gerry Families - 15/07/2018 AccorHotels certified review
« We thoroughly enjoyed the hotel and people working there. »

Excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerry, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Madrid Centro****

Houcine Families - 12/07/2018 AccorHotels certified review
« Great location, room bed a little upgrade »

We had a great stay at Mercure Madrid Centro. Wer have enjoyed the location, the friendly front desk staff, and the breakfast. The only downside was our room window had no seal, and let the noise come to the room..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Houcine, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Mercure Madrid Centro****

José M. Families - 10/07/2018 AccorHotels certified review
« Very good! »

It’s so good end friendly!

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Jose María, Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure Madrid Centro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Hotel Mercure Madrid Centro****

Ma C. G. Families - 02/07/2018 AccorHotels certified review
« Nice location, had a nice junior suite »

Value for price we paid. Breakfast was good, our junior suite was spacious and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Mercure Madrid Centro****

Ray M. Business - 01/07/2018 AccorHotels certified review
« Excellent value and confortable hote »

The staff was friendly and very helpful when i checked in, providing me information about places to visit, eat, and other activities. The rooms are very comfortable and have great air conditioning. I had a good night’s sleep and will definitely plan to come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ray, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Madrid Centro****

raydmak Business - 01/07/2018 TripAdvisor review
« Excellent hotel near many attractions »

The front desk staff was very friendly and helpful during my check in. My first Tim in Madrid, so the front desk agent went out of her way to give me information about nearby attractions and restaurant recommendations. My room was camera comfortable and had AC! I would highly recommend this hotel to any traveler coming to Madrid looking for a comfortable, quiet, and well-situated place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raydmak, Thank you very much for your comment about your stay at our hotel. We are glad you enjoyed your stay with us. We hope to see you again very soon. Greetings, Mercure Madrid Centro Hotel ****

Atk Friends - 26/06/2018 AccorHotels certified review
« Decent stay, price higher than expected »

Overall a pleasant experience. Reception was courteous but not as good as the reception in Accor Asian hotels. No free bottled water in room. No toothbrush or toothpaste provided.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Mercure Madrid Centro****

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