Mercure Madrid Centro

Our room was not cleaned at all on the first day of stay. Just after I asked from reception, somebody made up our bed late in the evening and that's it. No coffee capsuls were added, no toileties, nothing. I thought this was because of the late time, but exactly the same happened on the next day. Only when I asked from reception, I was given 4 capsules for coffee machine. At this moment I did not see, that again nothing was added in the bathroom. I was too tired to call to reception again... Important to mention, that we stayed in Junior Suite. I use to stay in Mercure hotels a lot, this was my first bad experience...

Good hotel and very good stuff.

Everything was well above par.

Fantastic, well worth the points!

Very comfortable. Love the location. Breakfast was very good. Everyone was accommodating.

.room was ready when we arrived. Junior suite with balcony. We had a welcome drink wine and water...with coffee machine. Staff very friendly professional and helpful..great location...we stay at a lot of Mercure hotels. This was special.

We are looking forward to next stay at your hotel! We were particularly satisfied with the fine service from the reception team. However we experienced one small problem: The staff in the breakfast restaurant did not have sufficiently training or education. We waited every morning too long to get specific items from the table. From day to day we had to ask for e.g. bread, yoghurt, marmelade and so on. The poor service here did not match the relatively expensive breakfast.

My stay was the usual mix of brilliance and professionalism from Clara, Alejandro and Marina! The staff which work for your hotel at this location truly make a difference to myself and all of the guests who use the hotel. I spend on average 4 nights per week in hotels across the world, and the Mercure Madrid Centro is one of my favourite anywhere in the world, I don't think of the staff in this hotel as just staff, I think of them as friends because that is how I am treated when I return! I look forward to my next stay with the amazing team at this location!

It was very short stay , but was very impressive for me. Your hotel is cozy, calm and friendly. And the room was always cleaned. I was very pleased the junior suite room has the balcony. There was only one thing I felt regrettable. In room dining " sushi " was not delicious.

This hotel hit all the marks. The front office staff and porters were amazing. The one bellman sent us up some sweets and the girl at check in pointed out some great places to visit. Our visit coincided with World Pride and I felt as though the staff embraced us as a gay couple and were willing to help us locate great bars and events that were catering to the GLBT community. The room was well appointed, clean and comfortable. The lobby and breakfast area were welcoming and stylish. One personal touch that I enjoyed was the candy and juice provided in the lobby at check in. You should be very proud of your staff for being great ambassadors for your wonderful property and amazing city.

Love everything

The overall experience was excellent. The hotel is convenient to the Prado, the Retiro, and The Atocha train station. The metro is about a 15 minute walk. There are limitless tapas bars just steps away, as well as a small grocery store and nice places to eat breakfast. The hotel itself is quiet and comfortable. So you can be out partying, and come in to a tranquil place to sleep. The rooms are a little small, but clean. They provide everything a traveler could want. One word of advice: make sure you put your privacy card up. Either tell them to clean the room or leave you alone. If you don't, they come in when they please, and at odd hours by American standards. Other than this minor thing, our stay was excellent.

Average staff and facilities. Good breakfast

Agradable