Mercure Madrid Centro 4 stars

Absultamente normal

Positiva

Great location and though we were in a room overlooking the street, there was little street noise. The staff were gracious and cheerful and very helpful. Bed and bath were quite adequate.

Nice, well located hotel. Staff were very kind and helpful.

The hotel location is great, walking distance to best known museums at Madrid. Not far from the city center and Atocha train station as well. The staff at the hotel is remarkable, they are always happy to help.

Staff very helpful Position central

See above.

My daughter and I had a brief 20 hour layover in Madrid, and this was a great location for us. Everyday the hotel was very nice, and helpful. We were walking distance to the Prado, parks, and city center. Also just 30 minutes to the airport. The room was spacious, clean and comfy! Thank you

Very nice stay. Not sure about flooring as noise travels from above which would bring rating down however the staff were so good it goes up.

Terrific communication and service from reception staff before and after arrival - assistance with transfers and tickets enormously appreciated. Friendly welcoming and chatty .Hotel Location excellent. Suite space and terrace amazing, bathroom beautiful. Spotlessly clean. No noise very quiet, everything in the rooms worked. Linen good quality and bed comfortable. Mini bar was never replenished properly. House keeping did not come one day had to be asked back to room after we had been out for 8 hours. No views at all to enjoy of Madrid. No restaurant or bar . The room has an exercise bike and an old 80's stereo, you need to get rid of these. Useless and take up too much space. Worst breakfast and food overall that we had in Spain. Absolutely no effort here from the hotel or staff. Don't be fooled by the hotel pictures this breakfast room not restaurant is small and crowded, its look lovely and has potential but the hotel is surrounded by cafes and does not care about F&B. The breakfast room staff are amazingly lazy, they sing and whistle and will never come to your table to lift a plate and replenish the buffet well good luck. In 3 mornings we saw you were lucky to get any assistance. Spain has such wonderful food and this was a disgrace and ruined what could have been a much better stay. Worst omelette ever tasted, 4 saucepans of mushy vegetables on the counter who knows why, poor choices even ham and cheese poor quality, early grey tea not sure what that was had to be thrown out. We stayed as Accor members but we really wish we had not ended our beautiful trip to Spain here.

If you forget anything in your room in Mercure Madrid Centro you won't get it back. I used a blouse on Saturday evening and put it on my bed when going to sleep. Left early in the morning and noticed at home in the afternoon that the blouse was forgotten on the bed. Informed hotel immediately but got the answer that there nothing was left in the room. They also checked the laundry but didn't find anything. Someone is now having fun with my expensive blouse...

Great location for visiting the city however the rooms are very small with no facilities like tea & coffee. They are also not very sound proofed made worse by construction work starting early which there was no notification of.

Good that reception found me a room. The Email I received after I did Online check-in said that I would get my keys on arrival. I didn't. My wife and I had to fill in the forms, same data I entered online. In my room, I could clearly hear TV from the room beside mine. The door of cabinet above the refrigerator was loose.

The location of the hotel was very convenient for sightseeing. The staff members are friendly and professional. However, when they answer any inquiries (e.g. check out time etc.), it is better to check the person's Accor membership status (e.g. business plus, gold, silver members etc.) so they can reply accordingly. I was told check out time was 1pm over the phone (the stuff member replied 12pm but I asked him to cross check whether this is apply for gold/business plus member). To make sure, I cross checked at the reception, I was told 12pm. So, I need to cross check whether business plus or gold member can not extend the check out time one more hour to 1pm. And she checked terminal and agreed to extend 1pm. However, she forgot to update my card key. So, when I came back after 12pm, I need to go back to reception to revalidate my card. If accor hotels provide membership scheme, it is better to provide good training to stuff members to cross check the membership status to reply accordingly together the card key update.

Employees were friendly and accommodating. My room was clean and comfortable but the room was too hot. When I opened the door that opened to the street it was too noisy.