Hotel - Mercure Madrid Centro
Mercure Hotel Mercure Hotel

Mercure Madrid Centro

4.0/5 1,101 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 89.30 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 13h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • LATE CHECK-OUT UP TO 6 PM (Paying)
  • Porter
  • Concierge

Catering

  • Breakfast
  • Room service
    • Cold snacks
    • Opening hours : Week 07:30-23:00
    • Opening hours : Week-end 07:30-23:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

  • 60 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Your meetings and events

4.3/5 AccorHotels Rating 1,381 reviews

Our guest reviews for Mercure Madrid Centro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,101 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Nm R. Couples - 03/03/2019 AccorHotels certified review
« No problems whatsoever »

It was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barry D F., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Wan H. Families - 02/03/2019 AccorHotels certified review
« Great stay in a great location. »

Staff was pleasant and attentive, room was clean and the hotel was in a great location. Staff responded to each of our requests with great care and swiftly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wan Hsien H., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Couples - 28/02/2019 TripAdvisor review
« Fantastic location and service »

I had a very pleasant stay in this hotel. It is very clean and modern and service is excellent. Highly recommend and will come back. The only minus is the price. We paid approx 130 euros a night in February - I do not want to think what prices they have in the summer oops

Our hotel has responded to the review
Our hotel has responded to the review

Dear Passenger31385196296, Your compliments of the Mercure Madrid Centro Hotel are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. Your compliments of our cleanliness and good service are very much appreciated. Thank you so much for choosing to stay with us, for your recommendations and for taking time to write this review!. We look forward to your return. Best regards, Mirian Martín

Friends getaway - 28/02/2019 TripAdvisor review
« Great location, nice hotel »

Stepping out the door you can see the Prado Museum across the street. Central location on a relatively quiet street. Easy walk to major attractions. Staff was very nice. Rooms very comfortable. Our first stay at this hotel & our choice for our next stay.

Anonymous Friends - 26/02/2019 AccorHotels certified review
« Brief and lovely stay in central Madrid »

Very pleasant staff, rooms were overlooking courtyard and very quiet, excellent location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Summerel, Thank you for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

J.e. Couples - 26/02/2019 AccorHotels certified review
« Great Location »

Great location close to major museums. Nice room with excellent shower and good WiFi. Helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jaap E., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Peter Couples - 21/02/2019 AccorHotels certified review
« Madrid Stay »

The hotel does not have the facilities of other Mercure Hotels that I have stayed at around the world. There are some positives and negatives. Positives Fantastic staff always helpful- very central - great breakfast Negatives Walls are thin and you can hear everything from neighbouring rooms- No tea or coffee facilities in room( provided after requested)-Wifi is terrible(drops out all the time and vey annoying)-the bathroom had a very strong smell coming from the drain

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Thank you to tell us about your experience at our hotel. We are so sorry that your experience did not meet your expectations, my sincerest apologies. Your feedback is very important to us. It is our hope that you will give us the opportunity to better serve you in the near future. Thanks and regards, Sincerely, Mirian Martin Front Office Manager

Kr Friends - 20/02/2019 AccorHotels certified review
« Good location, friendly staffs but noisy room »

Somewhat outdated room but in a good location. Room is noisy as no sound proofing. Friendly staffs and good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kiho R., Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. Sincerely, Mirian Martin Front Office Manager

Paresh Couples - 18/02/2019 AccorHotels certified review
« Very nice hotel »

The hotel is perfectly situated for what we wanted. The staff was polite and very helpful. Had a great stay and would stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PARESH, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Anonymous Families - 16/02/2019 AccorHotels certified review
« Room was fine, noisy with renovations works »

Room was clean and comfortable, great to get two rooms next door to each other, fantastic location, but main issue was lots of noise (mainly from renovation work which went from 7h30 in the morning right above our room, but also noise from neighbouring rooms and corridors)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mirian Martin Front Office Manager

Piotr Business - 14/02/2019 AccorHotels certified review
« Really convenient place to stay »

It was a clean place with a comfortable bed and extremally nice staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Anonymous Business - 13/02/2019 AccorHotels certified review
« Brief »

Very brief - but better than my previous 'stay' in december where due to a 'flood' in our allocated room we were shipped out to another hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear NIGEL, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Vicenç B. Families - 11/02/2019 AccorHotels certified review
« Very good »

Very good but specially surprising was the breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear VICENC B. GUELL, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Anonymous Families - 06/02/2019 AccorHotels certified review
« Very good location with reasonable price and great service »

Arrived in Madrid in an early flight, the room was ready for checking as soon as possible. The location of this hotel is superb in front of Prado Museum. The staff are extremely friendly and helpful. The price is reasonable for the nice neighborhood.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we look forward to seeing you again very soon. Sincerely, Mirian Martin Front Office Manager

Anonymous Business - 03/02/2019 AccorHotels certified review
« Yesyes »

Yes

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for scoring your experience at Mercure Madrid Centro. We appreciate any feedback as it helps us improve the quality of our services. Please, feel free to contact me directly if you wish to comment your stay further. We look forward to welcoming you back soon! Sincerely, Mirian Martin Front Office Manager

Hv Families - 02/02/2019 AccorHotels certified review
« friendly and service oriented »

personnel act before been asked. Great hotel, nice modern rooms, driendly personnel, good breakfast etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr V., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Massimo Solo - 29/01/2019 AccorHotels certified review

Staff friendly and polite. Beside this, hotel overpriced considering previous experiences in other Mercure hotels in Europe. Room layout ie open wardrobe and lacking of restaurant makes it an Ibis standard however priced as a Mercure or more. Double room for single use far too small. No proper desk

Our hotel has responded to the review
Our hotel has responded to the review

Dear Massimo, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations, our sincerest apologies. We would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at our hotel. Please do not hesitate to contact me during your next visit. Sincerely, Mirian Martin Front Office Manager

David Business - 24/01/2019 AccorHotels certified review
« Clean and tidy - all that I needed for my one-night's stay »

Reception friendly and efficient. Room clean, tidy and had all the facilities I needed for my one-night stay Wi-Fi good Breakfast good Overall good value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we look forward to seeing you again very soon. Sincerely, Mirian Martin Front Office Manager

Fxxx Couples - 21/01/2019 AccorHotels certified review
« A really nice room & facilities, very clean, excellent location »

Everything went nice and smooth from check-in to check-out. Our room was even ready before the check-in time. The room was nice and clean. All amenities were available. The bed and pillows are really comfortable. Location is central and close to everything. Staff were very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we look forward to seeing you again very soon. Sincerely, Mirian Martin Front Office Manager

Ivan L. Couples - 20/01/2019 AccorHotels certified review
« No Privacy, could hear everything from the other rooms!! »

As a Platinum Member, I chose this hotel for being part of the Accord Programs and the great location. Once I arrived I was not saluted as Platinum member, not being offered or even mentioned about availability of room upgrade. Once I arrived to the room there was construction on the room above and it was very noisy. In the morning I could hear everything that was happening on the room above, could hear the toilet flushing, steps from walking, even snoring from the guests. Really, really a bad stay with no privacy between rooms, you need to work out on the noise insolation of the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear IVAN L., Thank you very much for your comment and feedback about your experience in our hotel. Moreover, we deeply regret not having achieved your expectations and apologize for the inconvenience caused, especially not been able to make you feel welcome. As a platinum member, you have soft benefits included like room upgrade although always on request and upon availability. In these cases, we always try to give it but, to be honest, It's really difficult due to the fact, the hotel has only 60 rooms and the high occupancy. We do hope will be possible for the next time. You can be sure that we have reviewed and checked again all the procedures to avoid this kind of situations in the future and provide to all our guest the best service. Is our hope that you will give us the opportunity to better serve you in the near future. With best wishes and regards, Mirian Martin Front Office Manager

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