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Mercure Madrid Centro 4 stars

TripAdvisor rating 4.0/5 1,109 reviews
Mercure Madrid Centro
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Hotel extras

  • In central Madrid, opposite the Prado museum. 10 minutes from Atocha high-speed train station

  • Small charming hotel

  • Free WIFI throughout the hotel

  • No pets allowed

  • Meeting rooms for events and presentations

Services in the hotel and nearby

Check-in from 13h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Well-lit parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Porter
  • Concierge
Catering
  • Breakfast
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014
madrid
spain

Tel: +34913600011

Fax: (+34)91/4292391

Contact email

Check-in from 13h00

Check out up to 12h00

  • By plane

    BARAJAS At 12km / 7.46 miles

  • By train

    ATOCHA At 0.8km / 0.5 miles

GPS :40.4139175, -3.6944082999

Madrid travel guide

Our accommodations

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

Room with queen-size bed

  • Max. number of persons: x2
  • Area: From 20m²
  • Wireless internet in your room
  • Business Desk(...)

Room with twin beds.

  • Max. number of persons: x2
  • Area: From 20m²
  • Wireless internet in your room
  • Business Desk(...)

Superior Room with twin beds or one double bed

  • Max. number of persons: x2
  • Area: From 25m²
  • Wireless internet in your room
  • Business Desk(...)

Single room.

  • Max. number of persons: x1
  • Area: From 16m²
  • Wireless internet in your room
  • Business Desk(...)

Standard Room with additional bed.

  • Max. number of persons: x3
  • Area: From 25m²
  • Wireless internet in your room
  • Business Desk(...)

Junior Suite

  • Max. number of persons: x3
  • Area: From 45m²
  • Views: City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Business Desk(...)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 45 m²

  • Maximum capacity: 40 people

Find out more
Mercure Madrid Centro Meeting Room

Our guest reviews for
Mercure Madrid Centro

100% genuine reviews from our guests

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AccorHotels Rating 4.3/5

1,449 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,109 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Staff is excellent,

Customer review rating 4.3/5

Gunseli S. Friends - 15/04/2019 AccorHotels certified review

Personnel makes up for other deficiency.Rooms can be improved,amenities can be replenished better and consistently.

Great location and great breakfast menu

Customer review rating 4.3/5

Arief B. P. Business - 14/04/2019 AccorHotels certified review

The hotel is located in the city and easy access to most of destination, clean room and the staff have a very good English. The breakfast menu was fabulous and they were very helpful

Mary D.

Customer review rating 4.3/5

Mary D. Couples - 14/04/2019 AccorHotels certified review

Good clean hotel with good staff could do with a bar and restaurant, could do with better signs on outside as we had an awful job to find it as we walked from train station and we gave half the day searching for it ,you can’t really see it from Main Street below because. Of trees etc. Anybody we asked and there were plenty did not know where it is. We eventually stumbled on it at about 4.00pm after arriving at train station approximately 10.00am.

Excelente

Customer review rating 4.3/5

Julia M. Families - 10/04/2019 AccorHotels certified review

Excellent in itself, very good reception service, very friendly and correct treatment.

Dear Julia M., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. Sincerely, Mirian Martin Front Office Manager

Great Location

Customer review rating 4.3/5

Pamela F. Couples - 10/04/2019 AccorHotels certified review

This hotel is conveniently located to the Prado Museum, Gardens and a short 15 minute walk to Plaza Mayor. There are many restaurants nearby. The breakfast was more than adequate and was a good start to the day. Reception staff were very knowledgeable, particularly Nicole, and the young lady at breakfast time was very helpful.. We were very happy with our room. We spent 5 nights here and would recommend to anyone to use as a base for sightseeing Madrid.

Dear Pamela May F., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Great Location

TripAdvisor rating 4.0/5

FrostyJ Couples - 10/04/2019 TripAdvisor review

Great Quiet Location to sightsee from. 5 mins to Prado Museum - 15 min to Plaza Mayor. Restaurants nearby. Excellent staff only too willing to assist you and advise re sightseeing. Hop-on Hop-off buses 5 mins away.

Dear Guest, Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Regards,

Excellent!

Customer review rating 4.3/5

Syed A. A. Families - 07/04/2019 AccorHotels certified review

Very Good and the location is superb!

Dear Syed Ajmal A., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. We hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Overall experience was good.

Customer review rating 4.3/5

Sarah Business - 05/04/2019 AccorHotels certified review

I enjoyed my stay at the hotel. The location is great, the breakfast is awesome, the room was nice. The bathroom could have been cleaner & nicer and there was no hair conditioner or washclothes in the bathroom. Other than that, it was good.

Dear Sarah, Thank you again for sharing your experience. Sincerely, Mirian Martin Front Office Manager

Forgetful

Customer review rating 4.3/5

Debanjan P. Business - 28/03/2019 AccorHotels certified review

Not as I expected. Although I had done online check-in previously, still had to wait and do the check-in at the hotel due to lousy customer service at the reception.

Dear Mr P., Thank you for providing feedback on your most recent visit to Mercure Madrid Centro. We very much regret to hear of the lack of service delivery you have described and we appreciate the inconvenience caused. Upholding our commitment to provide a memorable experience with exceptional service, please be assured that we are internally investigating the incidents described. As this is not usual. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Madrid Sincerely, Mirian Martin Front Office Manager

Mey was very helpful and made our stay memorable

Customer review rating 4.3/5

Don G. Couples - 27/03/2019 AccorHotels certified review

The staff was very good and we were greeted warmly on check in. Mey was very helpful and made our stay memorable by booking restaurants and suggestions. The room (706) was very nice. Just a few notes: the drain on the tub would not close so we could not take a bath. We reported the sliding door would not lock and it was eventually fixed.

Dear G., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially with Mey. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Just about below ok, given the circumstances

Customer review rating 4.3/5

C M. Solo - 23/03/2019 AccorHotels certified review

Reception was fine. The Junior Suite with the large terrace was absolutely amazing, the accommodation very spacious with some TLC / updating maybe needed - but really a gasp producer. Unfortunately, even though such circumstances can indeed happen and are out of our control, the issues with the lack of hot water dampened the appreciation of the stay to the extent that 1) communications about it was very poor and 2) the solution - although somewhat appreciated - was far from ideal (going to another hotel unwashed/kept about 6 minutes' walk away in an obviously lower standard room type). To be honest, with that kind of let down I would have expected a discount to be offered without asking. The breakfast room is a bit dark so I was glad I just enjoyed my own breakfast on the sunny terrace.

Dear Cyrille Laurent Olivier M., Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. Sincerely, Mirian Martin Front Office Manager

Great location, friendly and helpful staff. Room adequate rather than exceptional

Customer review rating 4.3/5

Anonymous Friends - 21/03/2019 AccorHotels certified review

See above

Dear Anthony John T., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. Sincerely, Mirian Martin Front Office Manager

Perfect stay, close to everything

Customer review rating 4.3/5

Billy H. Families - 20/03/2019 AccorHotels certified review

Nice personal and rooms, breskfest very good

Dear James Billy H., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager
Customer review rating 4.3/5

Gerrit Couples - 19/03/2019 AccorHotels certified review

It was okay, but please advise your customers arriving with their own car about the policy of Madrid with respect to vehicles. I was really astonished that my car was hacked by the police because I entered the Calle Lope de Vega.

Dear CHRISTINA D., We very much appreciate your comments regarding your stay at our hotel. Regarding the restriction of vehicles, we have informative posters throughout the hotel. Both in the reception, as in the elevator and parking. Anyway, we always aim the car's number plate of our clients so that there is no problem with your cars. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Great location helpful reception staff

Customer review rating 4.3/5

Wanda T. Friends - 18/03/2019 AccorHotels certified review

We had a pleasant stay in Madrid. Lots of restaurants nearby. Room was fine. The complimentary box of candies was lovely as I’m a lollie junkie!!! And the water!!!

Dear Wanda T., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Very good

Customer review rating 4.3/5

Anonymous Friends - 17/03/2019 AccorHotels certified review

Staff excellent very helpful

Dear Kevin M., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

all OK

Customer review rating 4.3/5

Pavel Couples - 15/03/2019 AccorHotels certified review

nice, clean

Dear Pavel M., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Sincerely, Mirian Martin Front Office Manager

Excellent location and service

Customer review rating 4.3/5

Kimmo Couples - 15/03/2019 AccorHotels certified review

We are very satisfied with the Mercure. Thanks to the location, we were able to reach most of the attractions we visited on foot. The room was spacious, clean and well equipped (including fridge and coffee/tea facility). The bed was to our liking: soft and supportive. We didn't need to use the soft pillows we had brought from home in Finland. The balcony was a nice surprise. We were politely greeted by the staff every time. The breakfast was varied, plus very good omelettes free on order. Lunch open from 7 to 11.30 -> a chance to sleep long; not crowded.

Dear Kimmo, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

NOT PLEASENT STAY

Customer review rating 4.3/5

Tufan U. O. Business - 15/03/2019 AccorHotels certified review

1. No Hot water, 2. Simple excuse with a bunch of candies 3. No return back for the availability of massage service 4. Price to performance not worth it.

Dear Tufan Ugur O., Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns- Sincerely, Mirian Martin Front Office Manager

No problems whatsoever

Customer review rating 4.3/5

Nm R. Couples - 03/03/2019 AccorHotels certified review

It was excellent

Dear Barry D F., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager
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