Mercure Madrid Centro

Room improvements in decoration can't hide what used to be.

Very enjoyable and pleasant stay

In almost every way the Mercure Centro was a exemplar of the Mercure experience. The staff were polite, professional and helpful. The accommodations were clean and comfortable. The included breakfast was all that one could ask for. Location was fabulous, close to museums, parks, and several prazas where one could eat. For us the only detraction for an otherwise an overall stella experience was the absence of a free self-serve espresso/coffee maker in the lobby, a feature we have enjoyed at Mercure Hotels in other cities.

A very pleasant stay - our suite and balcony was very spacious. The beds and pillows are very comfortable and clean and we were surprised how quite the hotel was for a central location. The reception staff were very helpful. Breakfast was very good and plenty to eat.

Friendly and welcoming staff, great convenient location and comfortable rooms

From first entering the smart hotel, the whole stay was great. Although we only said one night over our two weeks in Spain (staying five different hotels), we all agreed this was the best. Room with terrace was great, smart and clean, staff pleasant and helpful, buffet breakfast with good range to be expected. All positive...

Overall it was a very nice hotel in an excellent location with great service and wonderful full cooked breakfast. The rooms were comfortable, our terrace was beautiful. We had "privilege" rooms which allowed us to take drinks from the minibar without being charged! This was the first hotel I have stayed at with such a great offer! One day the housekeeping staff didn't do a great job refilling the minibar with a beer that my husband had the day before and didn't do a great job cleaning and replacing toilet paper. My husband thought because he was in the room while they were cleaning, they were rushing through it. I like the wine dispenser in the lobby. We used it every night. I don't like having to ask the front desk person, who is usually alone, to put a card in to dispense the wine for us. He was sometime busy with other guests and it was inconvenient for us to have to go get him. One night, 2 of the 4 bottles in the wine dispenser were completely out of wine, also inconvenient. I would have loved a small bar to sit at with a bartender instead of sitting in an empty and dark breakfast room having wine at night. The pull out bed in our junior suite seemed small and narrow for our 19 yr old daughter. The bathrooms don't lock. Those were some uncomfortable things we experienced. There was some lack of privacy with the bathrooms when you're sharing a room with teenage children. Overall a great experience, wonderful helpful staff. They gave us great dinner recommendations and helped with transport back to the airport. We had 2 taxis in a few minutes! I would recommend this hotel. The rates in August were so amazing!! I am happy to be an Accor club member- now Gold after this stay!

This is a charming hotel in the center of Madrid. One way you can go and visit the center of Madrid from Neptune Fountain till Almudena Cathedral passing by Plaza Puerta del Sol and Plaza Mayor (a 20 mn lovely walk) and on the other way you can go and spend relaxing time in the beautiful El Retiro Park (a 10 mn beautiful walk) where you can hire a boat for a 45 mn. Full recognition of my Gold card with free upgrade to a superior high floor room.

No major problems at all. Staff were very friendly & helpful. The room was clean and comfortable enough in a minimalist way. As seems to be common all over Europe, at least in our experience, is that air conditioning is inadequate which can make sleeping a little harder.

Staff were friendly. Hotel was very nice and location is perfect to get places. Was disappointed as there was no coffee machine or kettle in the room. Overall was very satisfied with the hotel and the staff.

The staff where extremely helpful and polite. They could not help us enough. Location was fantastic too

Geat location, overpriced breakfast buffet, and the rooms need sound proofing. You can hear lots of noise from neighboring rooms but the worse are the chambermaids talking loudly in the corridors and when ckeaning the rooms.

Excellent stay with a good location in the heart of Madrid and a pleasant staff with a great welcome.

this hotel is very nice location to tourism. It locate near to museum, metro station and to take a coffe, beer. The room is no large. not enaugh to put big baggage. tv channel was not be watched.

Our room was not cleaned at all on the first day of stay. Just after I asked from reception, somebody made up our bed late in the evening and that's it. No coffee capsuls were added, no toileties, nothing. I thought this was because of the late time, but exactly the same happened on the next day. Only when I asked from reception, I was given 4 capsules for coffee machine. At this moment I did not see, that again nothing was added in the bathroom. I was too tired to call to reception again... Important to mention, that we stayed in Junior Suite. I use to stay in Mercure hotels a lot, this was my first bad experience...