Mercure Madrid Centro 4 stars

TripAdvisor rating 4.0/5 1,135 reviews
Mercure Madrid Centro
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Hotel extras

  • In central Madrid, opposite the Prado museum. 10 minutes from Atocha high-speed train station

  • Small charming hotel

  • Free WIFI throughout the hotel

  • No pets allowed

  • Meeting rooms for events and presentations

Services in the hotel and nearby

Check-in from 13h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014
madrid
spain

Tel: +34913600011

Fax: (+34)91/4292391

Contact email

Check-in from 13h00

Check out up to 12h00

  • By plane

    BARAJAS At 12km / 7.46 miles

  • By train

    ATOCHA At 0.8km / 0.5 miles

GPS :40.4139175, -3.6944082999

Currently, close to our hotel

Visit to the Prado Museum

From 01/01/2011 to 31/12/2019

At 144 m

Balenciaga and Spanish painting, exhibition

From 18/06/2019 to 22/09/2019

At 220 m

Manet, Degas: impressionists and photography, exhibition

From 15/10/2019 to 26/01/2020

At 220 m

Tour of the Royal Botanical Gardens, Madrid

From 01/01/2011 to 31/12/2019

At 277 m

Visit to the Reina Sofia Museum

From 01/01/2010 to 31/12/2019

At 595 m

Visit to the Palacio de Comunicaciones

From 01/01/2018 to 31/12/2019

At 604 m

Tour of the Plaza de la Independencia

From 01/01/2018 to 31/12/2019

At 825 m

The Fallen Angel statue, Madrid, visit

From 01/01/2011 to 31/12/2019

At 916 m

National Library, Madrid, visit

From 01/01/2010 to 31/12/2019

At 1.1 km

Our accommodations

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

Room with queen-size bed

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk(...)

Room with twin beds.

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk(...)

Superior Room with twin beds or one double bed

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • Business Desk(...)

Single room.

  • Max. number of persons: ‌1
  • Area: From 16
  • Wireless internet in your room
  • Business Desk(...)

Standard Room with additional bed.

  • Max. number of persons: ‌3
  • Area: From 25
  • Wireless internet in your room
  • Business Desk(...)

Junior Suite

  • Max. number of persons: ‌3
  • Area: From 45
  • Views: City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Business Desk(...)

Our restaurants and bars

SNACK BAR

Photo non contractuelle / Strictly non binding

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 45 m²

  • Maximum capacity: 40 people

Find out more

Our guest reviews for
Mercure Madrid Centro

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,628 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,135 reviews

Nice location but dated rooms

Customer review rating 4.3/5

Kirill Solo - 14/07/2019 AccorHotels certified review

Very nicely located hotel. Good value for money. On the down side some furtinute has visible wear and tear and requires updating. Also I asked for a quiet room but i could clearly hear my neibours. Luckily it was only noisy day time though

Good Location in Madrid

Customer review rating 4.3/5

Rob D. Couples - 13/07/2019 AccorHotels certified review

Friendly staff ,good clean hotel and rooms. Good Breakfast and layout. A bit noisy sometimes from other rooms nearby however not too bad. No kettle provided for hot water in the room but provided when requested. I suggest the hotel should let guests know this availability on arrival. It made such a improvement after we could have a cup of Tea or Coffee in our room.

Great

Customer review rating 4.3/5

Gavin C. Couples - 11/07/2019 AccorHotels certified review

My only complaint was the noise made by the cleaning staff outside of the rooms in the morning They woke me up every morning with cupboards opening slamming glasses clinking and talking They do not seem to understand that while they may be working on cleaning rooms others on different time schedules from other countries may be sleeping Sleep time is precious so to have been woken up daily was frustrating Your front desk staff were fantastic

Great clean hotel well located

Customer review rating 4.3/5

Roselyne Couples - 09/07/2019 AccorHotels certified review

Friendly staff, clean large rooms, great location.

An Excellent Hotel in the Heart of Madrid

TripAdvisor rating 4.0/5

koko_waki Family - 07/07/2019 TripAdvisor review

We decided to stay in Mercure Madrid because of the good reviews and the recommendations of our friends. We had a lovely stay there as our suite was clean, quiet, convenient and equipped with all the amenities we needed. The location is perfect in front of El Prado Museum and everything was within walking distance. The breakfast is delicious and various with high quality choices. We highly recommend this hotel to visitors of Madrid interested in shopping and city center.

Good clean room with good facilities and well situated in good area of madrid

Customer review rating 4.3/5

Anonymous Couples - 06/07/2019 AccorHotels certified review

Good room and pleased we received upgrade. Very noisy from room above. Very friendly and helpful staff

OK, nothing special.

Customer review rating 4.3/5

Dr G. S. Business - 04/07/2019 AccorHotels certified review

First day asked for room service. Food that was ordered was not the right order.

Great hotel

Customer review rating 4.3/5

Alexandra A. J. Couples - 02/07/2019 AccorHotels certified review

The service was wonderful, this hotel is in a great location with nice rooms. We checked in early with convenience and checkout was fast as well. Would definitely stay here again.

Normal

Customer review rating 4.3/5

Jorge Couples - 02/07/2019 AccorHotels certified review

Absultamente normal

Excelente

Customer review rating 4.3/5

Francisco Families - 01/07/2019 AccorHotels certified review

Positiva

Nice hotel. Good breakfast. Thin walls.Great location

Customer review rating 4.3/5

Stephen C. Couples - 26/06/2019 AccorHotels certified review

Great location and though we were in a room overlooking the street, there was little street noise. The staff were gracious and cheerful and very helpful. Bed and bath were quite adequate.

Dear STEPHEN GRANT C., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Nice stay

Customer review rating 4.3/5

Jstone Solo - 20/06/2019 AccorHotels certified review

Nice, well located hotel. Staff were very kind and helpful.

Great stay, nice and kind staff.

Customer review rating 4.3/5

. Families - 19/06/2019 AccorHotels certified review

The hotel location is great, walking distance to best known museums at Madrid. Not far from the city center and Atocha train station as well. The staff at the hotel is remarkable, they are always happy to help.

Customer review rating 4.3/5

Dianne T. Couples - 17/06/2019 AccorHotels certified review

Staff very helpful Position central

Staff was so very helpful and the room so comfortable.

Customer review rating 4.3/5

Phil V. Couples - 13/06/2019 AccorHotels certified review

See above.

Dear Philip, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you so much. Sincerely, Mirian Martin Front Office Manager

Perfect overnight

Customer review rating 4.3/5

Selena H. Families - 12/06/2019 AccorHotels certified review

My daughter and I had a brief 20 hour layover in Madrid, and this was a great location for us. Everyday the hotel was very nice, and helpful. We were walking distance to the Prado, parks, and city center. Also just 30 minutes to the airport. The room was spacious, clean and comfy! Thank you

Dear Selena, We appreciate your comments regarding your stay with us. We hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Very good

Customer review rating 4.3/5

Nicholas A. W. Couples - 08/06/2019 AccorHotels certified review

Very nice stay. Not sure about flooring as noise travels from above which would bring rating down however the staff were so good it goes up.

Dear Nicholas, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Some good and worst breakfast in Spain

Customer review rating 4.3/5

Carlos Couples - 05/06/2019 AccorHotels certified review

Terrific communication and service from reception staff before and after arrival - assistance with transfers and tickets enormously appreciated. Friendly welcoming and chatty .Hotel Location excellent. Suite space and terrace amazing, bathroom beautiful. Spotlessly clean. No noise very quiet, everything in the rooms worked. Linen good quality and bed comfortable. Mini bar was never replenished properly. House keeping did not come one day had to be asked back to room after we had been out for 8 hours. No views at all to enjoy of Madrid. No restaurant or bar . The room has an exercise bike and an old 80's stereo, you need to get rid of these. Useless and take up too much space. Worst breakfast and food overall that we had in Spain. Absolutely no effort here from the hotel or staff. Don't be fooled by the hotel pictures this breakfast room not restaurant is small and crowded, its look lovely and has potential but the hotel is surrounded by cafes and does not care about F&B. The breakfast room staff are amazingly lazy, they sing and whistle and will never come to your table to lift a plate and replenish the buffet well good luck. In 3 mornings we saw you were lucky to get any assistance. Spain has such wonderful food and this was a disgrace and ruined what could have been a much better stay. Worst omelette ever tasted, 4 saucepans of mushy vegetables on the counter who knows why, poor choices even ham and cheese poor quality, early grey tea not sure what that was had to be thrown out. We stayed as Accor members but we really wish we had not ended our beautiful trip to Spain here.

Dear M., Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirian Martin Front Office Manager

Dont' forget anything expensive in your room

TripAdvisor rating 4.0/5

Journey55803345742 Business - 05/06/2019 TripAdvisor review

If you forget anything in your room in Mercure Madrid Centro you won't get it back. I used a blouse on Saturday evening and put it on my bed when going to sleep. Left early in the morning and noticed at home in the afternoon that the blouse was forgotten on the bed. Informed hotel immediately but got the answer that there nothing was left in the room. They also checked the laundry but didn't find anything. Someone is now having fun with my expensive blouse...

Dear guest, We are very sorry for the inconvenience caused by the loss of your blouse since it was a mistake of the cleaning staff not to distinguish the blouse from the rest of the bedding. We act as quickly as possible in this situation and we hope it does not happen again. Again, I apologize for the inconvenience. Best regards.

Great location but very basic & noisy.

Customer review rating 4.3/5

David Couples - 03/06/2019 AccorHotels certified review

Great location for visiting the city however the rooms are very small with no facilities like tea & coffee. They are also not very sound proofed made worse by construction work starting early which there was no notification of.

Dear DAVID KEVIN B., Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirian Martin Front Office Manager
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