Hotel - Mercure Madrid Centro
Mercure Hotel Mercure Hotel

Mercure Madrid Centro

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4.0/5 997 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 13h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • LATE CHECK-OUT UP TO 6 PM (Paying)
  • Porter
  • Concierge

Catering

  • Breakfast
  • Room service
    • Cold snacks
    • Opening hours : Week 07:30-23:00
    • Opening hours : Week-end 07:30-23:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

  • 60 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Your meetings and events

4.3/5 AccorHotels Rating Based on 904 reviews

Our guest reviews for Mercure Madrid Centro

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 997 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Paul A. Couples - 28/05/2018
« Great location shame about the wifi »

The location was extremely convenient in easy walking distance to most popular locations. The daily breakfast was great! Wifi was extremely poor reaching minimum speeds and frequent drop outs. Was unable to successfully stream music or load web pages most of the time particularly when this is a service .. very disappointing when internet is this bad I’d rather be without it than spend time getting angry at how poor the service is ..

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Madrid Centro****

AccorHotels certified review
Emilie M. Families - 24/05/2018
« Great location »

I would stay here again. Friendly staff, great housekeeping, comfy beds, and you can’t beat the location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emilie, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Greetings from Madrid. Hotel Mercure Madrid Centro****

AccorHotels certified review
Paul G. Couples - 20/05/2018
« Good, central hotel »

Check in was excellent Room was very good Staff very polite and knowledgeable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Greetings from Madrid. Hotel Mercure Madrid Centro****

AccorHotels certified review
James W. Families - 18/05/2018
« Very enjoyable stay »

We really loved our stay at the Mecure. It was our favorite hotel in our three week Spain vacation. We booked the suite and it was very comfortable! The rooms were spacious and the bathroom modern and extremely clean! The real gem is the private deck! Oh I wish I could have spent more time out on the private deck! The people working at reception all spoke very well English! The location of the hotel couldn’t be any better for any art lovers. It is across the street from the Prado! The Thyssen is about 3 minutes walking to the left and the Reina Sofia is about 10 minute walk to the right. I will definitely stay at Mercure again when I return to Madrid!

Our hotel has responded to the review
Our hotel has responded to the review

Dear James W., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Madrid Centro****

AccorHotels certified review
Macbutt Business - 15/05/2018
« Great Great Great »

Great location, great staff, super enjoyable stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matt, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Greetings from Madrid. Hotel Mercure Madrid Centro****

AccorHotels certified review
Sjur L. H. Friends - 08/05/2018
« Good service as from reception, room attendant and breakfast room. »

Did find location excellent and as for hotel personel we were very happy with the service and information we needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Mercure Madrid Centro****

AccorHotels certified review
Tracey C. Friends - 05/05/2018
« Centrally located spacious rooms too. »

Was very well placed for seeing the sights. Only downside was walls were quite thin and we had so.e noisy neighbours.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracey, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Madrid Centro****

TripAdvisor review
Couples - 05/05/2018
« Very good quality/price »

The room was clean and comfortable, the staff was very friendly and accommodating, the breakfast was decent for the price and the location is pretty central (walking distance from major areas). The only problem was that the city trash was removed in the middle of the night which makes for an unpleasant noisy way to wake up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maryse L, Thank you for scoring your experience at Mercure Madrid Centro. We appreciate any feedback as it helps us improve the quality of our services. Please, feel free to contact me directly if you wish to comment your stay further. We look forward to welcoming you back soon! Sincerely, Mirian Martín

AccorHotels certified review
Andrew K. Business - 01/05/2018
« Good location, friendly and helpful staff, good value busines shotel. »

Friendly staff and check-in, comfortable rooms and good restaurant quality and service. Great city location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew K, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we look forward to seeing you again very soon. Sincerely, Mirian Martin Front Office Manager

AccorHotels certified review
Wayne Families - 26/04/2018
« Could have been amazing... »

There were many things that I liked about the hotel. The location was great (just outside the Prado museum), the bedding was extremely confortable and the breakfast was tasty. The size of the room was the biggest let down. The room we were given was way too small for 3 people, such that it was almost impossible to open the door to get out onto the balcony because the door was hitting against the single bed. The room should only be a 2 person room!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wayne, Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Mercure Madrid Centro****

AccorHotels certified review
Peter Families - 25/04/2018
« mixed views »

mixed views - location was great -services basic and staff good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Mercure Madrid Centro****

AccorHotels certified review
D R. Couples - 22/04/2018
« nice small hotel with friendly staff in a good location »

nice small hotel with friendly staff in a good location. Room preparation wasn't always 100% but a quick call was all that was required to put it right.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Duncan R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Mercure Madrid Centro****

AccorHotels certified review
Graham Couples - 17/04/2018
« Comfortable hotel, friendly staff and excellent location in Madrid. »

We found your staff very friendly and helpful. Your hotel is stylish, clean and comfortable. Breakfast was good with lots of choice and well presented in a pleasant dining area. We appreciated the late checkout on our last day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham, Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations, our sincerest apologies. We would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at our hotel. Please do not hesitate to contact me during your next visit. Best Regards,

AccorHotels certified review
Sacha S. H. A. Couples - 09/04/2018
« Exceptional customer service in a prime location. »

We stayed at the Mercure Madrid Centro for 5 days and enjoyed every minute of it. The customer service from the moment we walked in was exceptional! They were quick to respond to phone questions about the hotel, and very helpful when we needed assistance in directions or activities in the area. Every morning and evening we were greeted with smiling faces. The room was clean always and the hotel overall seemed well-kept. We have found our hotel any time we are in Madrid. For a hotel that’s about to undergo a renovation, we think that there is nothing to be fixed. Fantastic, friendly and knowledgeable staff, great rooms and a prime location encapsulates this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jervais, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Madrid Centro

AccorHotels certified review
Philippe Solo - 04/04/2018
« Good Mercure hotel in a very good location »

I stayed 3 night in Mercure centro and i was very please of the location ( near Prado museum, and near the shopping streets)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippe, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Madrid Centro****

AccorHotels certified review
Billy Couples - 21/03/2018
« Weekend w Madrycie, samo centrum »

Świetny hotel w samym centrum Madrytu

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Mirian Martín Front Office Manager

AccorHotels certified review
Marco Business - 17/03/2018
« Overnight stay before flight connection »

This hotel is very well located in Madrid. It is very close to the Prado Museum and Atocha Station, landmarks in Madrid. Most importantly, for those who truly enjoy the nightlife, it is in the very beginning of the bohemian neighborhood ‘Barrio de las Letras’, at walking distance to many typical restaurants, tabernas, and tapas bars, but yet at a silent zone. It is the third time I stay there and have no complaints to make. Good choice at a reasonable price for its great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marco, First of all thank you so much for this wonderful review. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here and continue choosing us for your stays in Madrid. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It will be a real pleasure for us to host you in our hotel again. With kind regards, Mirian Martín Front Office Manager

AccorHotels certified review
Jeff Business - 12/03/2018
« I have been there and I will come back »

Very friendly and helpful staff, pay attention to customer well being (thanks for the towel and water when I came back from my run). Room was good an comfortable as well. The only disappointing subject is the free coffee machine available for breakfast. It is not really coffee and I would enjoy my breakfast much more with real coffee. I don't see why a good coffee is charged 2€ on the side. Otherwise, everything was very good, thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeff We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here and thank you for your compliments about staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we consider all your comments to continue improving our hotel services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martín Front Office Manager

AccorHotels certified review
Mark Couples - 12/03/2018
« Appropriate »

Relaxed and supported by good staff and front desk team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, Thank you for the great review of our hotel!. We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards. Hotel Mercure Madrid Centro.

AccorHotels certified review
Jairo A. Families - 09/03/2018
« Loved this hotel! »

Great location. In front of Prado, a few blocks from the Retiro Park, and walking distance from Central Train Station, modern hotel, great service, great price. I couldn't ask for anything more. I thoroughly enjoyed this place and highly recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jairo, Thank you for the great review of our hotel!. We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards. Hotel Mercure Madrid Centro.

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