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Mercure Madrid Centro 4 stars

TripAdvisor rating 4.0/5 1,166 reviews
Mercure Madrid Centro
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+ 17 Services
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Room 1

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Hotel extras

  • In central Madrid, opposite the Prado museum. 10 minutes from Atocha high-speed train station

  • Small charming hotel

  • Free WIFI throughout the hotel

  • No pets allowed

  • Meeting rooms for events and presentations

Services in the hotel and nearby

Check-in from 13h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014
madrid
spain

Tel: +34913600011

Fax: (+34)91/4292391

Contact email

Check-in from 13h00

Check out up to 12h00

  • By plane

    BARAJAS At 12km / 7.46 miles

  • By train

    ATOCHA At 0.8km / 0.5 miles

GPS :40.4139175, -3.6944082999

Our accommodations

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 20m²
  • Wireless internet in your room
  • Business Desk

Room with twin beds.

  • Max. number of persons: 2
  • Area: From 20m²
  • Wireless internet in your room
  • Business Desk

Superior Room with twin beds or one double bed

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • Business Desk

Single room.

  • Max. number of persons: 1
  • Area: From 16m²
  • Wireless internet in your room
  • Business Desk

Standard Room with additional bed.

  • Max. number of persons: 3
  • Area: From 25m²
  • Wireless internet in your room
  • Business Desk

Junior Suite

  • Max. number of persons: 3
  • Area: From 45m²
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Business Desk

Our restaurants and bars

SNACK BAR

Photo non contractuelle / Strictly non binding

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 45 m²

  • Maximum capacity: 40 people

Find out more

Our guest reviews for
Mercure Madrid Centro

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,809 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,166 reviews

Well located hotel

TripAdvisor rating 4.0/5

ChasVI Couples - 17/10/2019 TripAdvisor review

We have stayed in many Mercure hotels before and this one was conveniently located for Atocha Station, old Madrid and the Prado etc. We had a junior suite at the top of the hotel with a balcony. The reception staff were exceptionally helpful with local knowledge.

Good location

Customer review rating 4.3/5

Ed Solo - 09/10/2019 AccorHotels review

Nice hotel closed to many attractions

Dear EDUARDO C., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

perfect

Customer review rating 4.3/5

Rajaa Business - 07/10/2019 AccorHotels review

Thank you for the upgrade room. Was lovely and comfortable stay.

Dear RAJAA K., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Extremely helpful and pleasant staff

Customer review rating 4.3/5

Anonymous Business - 30/09/2019 AccorHotels review

I was greeted by very pleasant reception staff. Room and amenities are excellent. Reception team also have helped with all queries promptly. Perfect and comfortable stay, thank you.

Dear NATASHA NADIA KASTURI R., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

September stay Mercure Madrid Centro

TripAdvisor rating 4.0/5

SteveGSpoke Couples - 25/09/2019 TripAdvisor review

The hotel is located very central to a number of attractions with plenty of good restaurants close by with the red and yellow city bus tours located just across the road which can be booked at the hotel

Very pleasant

Customer review rating 4.3/5

Anonymous Friends - 20/09/2019 AccorHotels review

Good

Dear JULIE P., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosario Ortega Departamento de recepción

UNIMPRESSIVE SERVICE AT THE FRONT DESK

Customer review rating 4.3/5

Dr. L. D. M. Families - 17/09/2019 AccorHotels review

WE HAVE STAYED AT MECURE MADRID BEFORE AND THINK IT HAS THE MOST AWESOME LOCATION. SADLY THIS TIME WE WERE VERY DISAPPOINTED WITH THE FRONT DESK STAFF WHO WERE LACKADAISICAL AND INDIFFERENT. WHILE I PRESENTED MY GOLD CARD THERE WASN'T ANY ACKNOWLEDGMENT THAT I WAS A ACCOR MEMBER OR THAT I WAS A RETURN CUSTOMER. I WOULD NOT HAVE REALISED I HAD BEEN GIVEN A PRIVILEGE ROOM IF NOT FOR THE FACT IT WAS WRITTEN OUTSIDE THE ROOM.

Dear DR. LOCHI DE M., Thank you for providing feedback on your most recent visit to Mercure Madrid Centro. We very much regret to hear of the lack of service delivery you have described and we appreciate the inconvenience caused. Upholding our commitment to provide a memorable experience with exceptional service, please be assured that we are internally investigating the incidents described. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Madrid Mirian Martin Front Office Manager

Loved the space and design; location good to great; traffic noise was a big problem.

Customer review rating 4.3/5

Gregory B. Solo - 16/09/2019 AccorHotels review

As above. The design and spaciousness of the room was wonderful, and the mini-balcony was enjoyable. I have only two complaints, only one of which you can fix: 1) The street/traffic noise woke me up repeatedly throughout the night. My stay was thus less restful than it might have been. 2) Some of your front desk staff are friendly and interested in helping guests. Some others are rather cold and business-like with only short answers and no smiles, and with no interest in whether my question was answered. Hospitality is an important factor in my decision to return. Thanks!

Dear GREGORY B., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Good hotel in a central location

Customer review rating 4.3/5

Bob Couples - 13/09/2019 AccorHotels review

I was very satisfied with my stay at the hotel. My only criticism would be the breakfast which, although adequate, was a little lacking.

Dear ROBIN CHARLES W., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosario Ortega Departamento de recepción

Antiquated not to ACCOR standards

Customer review rating 4.3/5

Christopher Couples - 12/09/2019 AccorHotels review

One of us slipped in shower no coffèe tea in room or after breakfast. Breakfast room not open on time

Cear Christopher, Thank you for providing feedback on your most recent visit to Mercure Madrid Centro. We very much regret to hear of the lack of service delivery you have described and we appreciate the inconvenience caused. Upholding our commitment to provide a memorable experience with exceptional service, please be assured that we are internally investigating the incidents described. We hope to have an opportunity to better your experience with us whenever your travels bring you back to Madrid Sincerely, Mirian Martin Front Office Manager

Nice rooms but let down by hot buffet breakfast cold

Customer review rating 4.3/5

Ian M. Families - 11/09/2019 AccorHotels review

Enjoyed the location of the hotel and rooms good but breakfast very disappointing. The hot buffet food was cold. Explained this to the staff member and the solution was to turn up the heat controls on the buffet plates. Not sure this was the best thing to do therefore decided not to eat any of the food even when reheated.

Dear IAN DUNCAN M., Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirian Martin Front Office Manager

very good

Customer review rating 4.3/5

Coogee2019 Couples - 10/09/2019 AccorHotels review

Why do you call me “Mrs. Helena B.”? I have been “Mr. Oldrich B.” for almost 78 years!

Dear HELENA B., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Perfect hotel in Madrid

Customer review rating 4.3/5

Clare P. Business - 09/09/2019 AccorHotels review

What a lovely hotel. You made me feel welcome and everything in my room was perfect. Thank you!

Dear CLARE P., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager
Customer review rating 4.3/5

Anonymous Solo - 06/09/2019 AccorHotels review

I am made to feel at home.

Dear KARIN ANNE C., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Wonderful location ,helpful friendly staff

Customer review rating 4.3/5

Anon Families - 04/09/2019 AccorHotels review

Comfortable bed enjoyable stay

Dear CRISTINA L., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager
Customer review rating 4.3/5

Khomotso Families - 04/09/2019 AccorHotels review

Professional and accessible staff. Extremely helpful in finding our way around Madrid. Rooms were cleaned properly.Excellent location.

Dear KHOMOTSO CORNELIUS P., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager
Customer review rating 4.3/5

Eldad S. Families - 02/09/2019 AccorHotels review

The hotel is extremely well situated, breakfast was excellent. the rooms were comfortable

Dear costumer, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Good stay.

Customer review rating 4.3/5

Anonymous Solo - 28/08/2019 AccorHotels review

Excellent location, room was very clean though small, fantastic water pressure, so, loved having a shower. Breakfast was also good, lovely coffee, and plenty of choice. If I could change something, it would be the doors, I was woken both mornings by doors slamming, quite annoying, but nothing to do with Accor. Always a pleasure staying in Accor properties they make you feel very welcome.

Dear PATRICIA ANNE G., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Dr

Customer review rating 4.3/5

Hatem H. A. Solo - 27/08/2019 AccorHotels review

Nice clean rooms , very helpful staff, no one to help with the luggage

Dear HATEM HAMDI A a., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

1st time in Madrid

Customer review rating 4.3/5

Anonymous Families - 24/08/2019 AccorHotels review

Enjoyed Madrid and hotel was central for me. Staff were professional and polite. Downside was lack of tea / coffee making facilities in room. No kettle available in room. Snack options available in the foyer. At a price.

Dear PETER C., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager
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