Mercure Madrid Centro 4 stars

TripAdvisor rating 4.0/5 1,116 reviews
Mercure Madrid Centro
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Room 1

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Hotel extras

  • In central Madrid, opposite the Prado museum. 10 minutes from Atocha high-speed train station

  • Small charming hotel

  • Free WIFI throughout the hotel

  • No pets allowed

  • Meeting rooms for events and presentations

Services in the hotel and nearby

Check-in from 13h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014
madrid
spain

Tel: +34913600011

Fax: (+34)91/4292391

Contact email

Check-in from 13h00

Check out up to 12h00

  • By plane

    BARAJAS At 12km / 7.46 miles

  • By train

    ATOCHA At 0.8km / 0.5 miles

GPS :40.4139175, -3.6944082999

Currently, close to our hotel

Visit to the Prado Museum

From 01/01/2011 to 31/12/2019

At 144 m

Balenciaga and Spanish painting, exhibition

From 18/06/2019 to 22/09/2019

At 220 m

Balthus, exhibition

From 19/02/2019 to 26/05/2019

At 220 m

Manet, Degas: impressionists and photography, exhibition

From 15/10/2019 to 26/01/2020

At 220 m

Thyssen-Bornemisza Museum, Madrid, visit

From 01/01/2011 to 31/12/2019

At 220 m

Tour of the Royal Botanical Gardens, Madrid

From 01/01/2011 to 31/12/2019

At 277 m

ZIP 2019, avant-garde theatre festival

From 25/06/2019 to 30/06/2019

At 497 m

Tour of the Edificio Metropolis

From 01/01/2018 to 31/12/2019

At 595 m

Visit to the Reina Sofia Museum

From 01/01/2010 to 31/12/2019

At 595 m

Visit to the Palacio de Comunicaciones

From 01/01/2018 to 31/12/2019

At 604 m

Our accommodations

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

Room with queen-size bed

  • Max. number of persons: x2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk(...)

Room with twin beds.

  • Max. number of persons: x2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk(...)

Superior Room with twin beds or one double bed

  • Max. number of persons: x2
  • Area: From 25
  • Wireless internet in your room
  • Business Desk(...)

Single room.

  • Max. number of persons: x1
  • Area: From 16
  • Wireless internet in your room
  • Business Desk(...)

Standard Room with additional bed.

  • Max. number of persons: x3
  • Area: From 25
  • Wireless internet in your room
  • Business Desk(...)

Junior Suite

  • Max. number of persons: x3
  • Area: From 45
  • Views: City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Business Desk(...)

Our restaurants and bars

SNACK BAR

Photo non contractuelle / Strictly non binding

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 45 m²

  • Maximum capacity: 40 people

Find out more
Mercure Madrid Centro Meeting Room

Our guest reviews for
Mercure Madrid Centro

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,510 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,116 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

poor room quality, no facilities

Customer review rating 4.3/5

Ragnar F. Couples - 14/05/2019 AccorHotels certified review

The rooms are small and despite some patching are in pretty bad shape, old and unattractive. Rather cold. Balcony door was in bad shape(broken). toilet paper holder and sope holder in shower broke off. Also disappointing that there where no nice bar or lounge to enjoy drink. The breakfast room is pretty unattractive. Also surprising that reception staff don't greet you when they cross clients coming in or out in the lobby. (Not true for all staff) Overall, i regret staying there and I will try other Accor hotels next time.

Customer review rating 4.3/5

Anonymous Solo - 14/05/2019 AccorHotels certified review

Reception staff were lovely and friendly. Great selection for breakfast and comfortable area in reception to sit after checking out. Room was good with a comfortable bed and spacious bathroom. Only complaint I would have is that the walls are very thin - I could hear the man in the room next to me speaking (albeit quite loudly!) on a conference call for well over an hour at a time when I was trying to have an afternoon nap! Everything within the hotel's control was good though.

The thing I love most about the hotel is the staff.

Customer review rating 4.3/5

Anonymous Families - 10/05/2019 AccorHotels certified review

I feel as though the hotel is my home. I stay there four or so times in a year. I have sent several friends as well.

Stay at Mercure Centro Madrid

Customer review rating 4.3/5

Francois M. Business - 06/05/2019 AccorHotels certified review

Really good experience Nice hotel Really clean well located Staff is super friendly

Dear m., Thank you for sharing your experience, we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Convenient and quiet.

Customer review rating 4.3/5

Anonymous Solo - 04/05/2019 AccorHotels certified review

Small, elegant hotel in a quiet street, yet close to the art museums, Retiro Park and Botanical Garden, Atocha station and a few minutes walk from bars and cafés in the cosy Cortes area. My room was small, but clean and convenient. Breakfast buffet with everything you need for a good start. And everyone were polite and friendly: receptionists, housekeeping and staff at breakfast. My room was on a high floor and facing the backyard. I slept with the window open and woke up with birdsong!

Dear Terje N., We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Good location and friendly staff

TripAdvisor rating 4.0/5

Hansen, D Solo travel - 01/05/2019 TripAdvisor review

The hotel is centrally located in walking distance to the main museums and sights. It is also close to many restaurants and not too far from the metro and airport shuttle bus. The staff was friendly and helpful. The breakfast was good and so was the room, but the walls must be very thin, as you can hear everything from the neighbouring rooms - not very nice.

Dear Hansen, Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Regards,

Central location and friendly staff

Customer review rating 4.3/5

Dh Solo - 30/04/2019 AccorHotels certified review

The hotel is centrally located with easy access to many sights, museums and restaurants. The staff was friendly and helpful. The breakfast was good with a variety of choices. My room was quite small but ok standard, although the walls must be extremely thin, as you could hear everything - people talking, opening the curtains...

Dear DORTE H., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. I will share your comments with our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

excellence

Customer review rating 4.3/5

Hendri Business - 29/04/2019 AccorHotels certified review

excellence

Dear Hendrikawan, We very much appreciate your comments. Sincerely, Mirian Martin Front Office Manager

Good hotel to stay with good services ,friend staffs and very good location

TripAdvisor rating 4.0/5

pswyue Couples - 28/04/2019 TripAdvisor review

We like the hotel for it good breakfast and friendly staffs and very central location , in particular To the train station and Museums and city.we recommend the hotel for the above qualities etc .howver dinning service is not available is a negative

Dear guest, We look forward to welcoming you again. Sincerely,
Customer review rating 4.3/5

Sheila G. Families - 27/04/2019 AccorHotels certified review

Room was clean, staff were helpful and nice, the free water and little treats were a really nice touch that was unexpected but very much appreciated. Only issue I have is my hair got burnt by the hair dryer. That was definitely not safe and welcomed.

Dear Ms G., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. We are so sorry about your experience with our hairdryer, my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to prevent future occurrence. Sincerely, Mirian Martin Front Office Manager
Customer review rating 4.3/5

Rick Couples - 24/04/2019 AccorHotels certified review

The Mercure Centro Madrid was in the best location for access to everything. The hotel was well maintained and the breakfast selection excellent. The staff were fantastic and very helpful.

Dear Mr H., We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Clean and central hotel in Madrid

Customer review rating 4.3/5

N.e. Couples - 24/04/2019 AccorHotels certified review

Stayed 3 nights over Easter weekend. Hotel was clean, good breakfast selection, and a great location for sightseeing in Madrid. There’s a supermarket a short walk away and a number of bars/restaurants within a minute or two.

Dear NICOLA DIANE E., We very much appreciate your comments regarding your stay at our hotel. Sincerely, Mirian Martin Front Office Manager

Great staff and great position

Customer review rating 4.3/5

Anonymous Couples - 22/04/2019 AccorHotels certified review

Staff were friendly, breakfast was excellent and our room was very comfortable.

Dear Peter Bevan S., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Staff is excellent,

Customer review rating 4.3/5

Gunseli S. Friends - 15/04/2019 AccorHotels certified review

Personnel makes up for other deficiency.Rooms can be improved,amenities can be replenished better and consistently.

Dear Suleyman Celalettin S., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Thank you for sharing your experience. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirian Martin Front Office Manager

Great location and great breakfast menu

Customer review rating 4.3/5

Arief B. P. Business - 14/04/2019 AccorHotels certified review

The hotel is located in the city and easy access to most of destination, clean room and the staff have a very good English. The breakfast menu was fabulous and they were very helpful

Dear Arief B., We very much appreciate your comments regarding your stay at our hotel. We hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Mary D.

Customer review rating 4.3/5

Mary D. Couples - 14/04/2019 AccorHotels certified review

Good clean hotel with good staff could do with a bar and restaurant, could do with better signs on outside as we had an awful job to find it as we walked from train station and we gave half the day searching for it ,you can’t really see it from Main Street below because. Of trees etc. Anybody we asked and there were plenty did not know where it is. We eventually stumbled on it at about 4.00pm after arriving at train station approximately 10.00am.

Dear Mary Bridget D., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. Sincerely, Mirian Martin Front Office Manager

Excelente

Customer review rating 4.3/5

Julia M. Families - 10/04/2019 AccorHotels certified review

Excellent in itself, very good reception service, very friendly and correct treatment.

Dear Julia M., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. Sincerely, Mirian Martin Front Office Manager

Great Location

Customer review rating 4.3/5

Pamela F. Couples - 10/04/2019 AccorHotels certified review

This hotel is conveniently located to the Prado Museum, Gardens and a short 15 minute walk to Plaza Mayor. There are many restaurants nearby. The breakfast was more than adequate and was a good start to the day. Reception staff were very knowledgeable, particularly Nicole, and the young lady at breakfast time was very helpful.. We were very happy with our room. We spent 5 nights here and would recommend to anyone to use as a base for sightseeing Madrid.

Dear Pamela May F., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Great Location

TripAdvisor rating 4.0/5

FrostyJ Couples - 10/04/2019 TripAdvisor review

Great Quiet Location to sightsee from. 5 mins to Prado Museum - 15 min to Plaza Mayor. Restaurants nearby. Excellent staff only too willing to assist you and advise re sightseeing. Hop-on Hop-off buses 5 mins away.

Dear Guest, Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Regards,

Excellent!

Customer review rating 4.3/5

Syed A. A. Families - 07/04/2019 AccorHotels certified review

Very Good and the location is superb!

Dear Syed Ajmal A., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. We hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager
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