Hotel - Mercure Madrid Centro
Mercure Hotel Mercure Hotel

Mercure Madrid Centro

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4.0/5 908 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 13h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Breakfast
  • 100% non-smoking hotel
  • Air Conditioning

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early Check In
  • Porter
  • Concierge

Catering

  • Breakfast
  • Room service
    • Cold snacks
    • Opening hours : Week 07:30-23:00
    • Opening hours : Week-end 07:30-23:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Our rooms

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

  • 60 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Crib on request
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Your meetings and events

4.3/5 AccorHotels Rating Based on 608 reviews

Our guest reviews for Mercure Madrid Centro

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 908 reviews
AccorHotels certified review
Cky L. Solo - 13/10/2017
« Good value for money & convenient location »

It was pleasant

TripAdvisor review
sukah84 Couples - 12/10/2017
« Excellent Location but Below Average Rooms »

We stayed at this hotel for 5 nights in a standard queen bed room. We chose this hotel because of its central location, its relatively good ratings, and its affiliation with the Le Accor Loyalty program. The location was indeed excellent - central to everything. HOWEVER, the biggest disappointment was largely related to its dated rooms. The walls are paper thin and we could hear the neighbouring rooms flushing the toilet, coughing, watching TV, and opening or closing their curtains. Furthermore, the queen bed was in reality a combination of two single mattresses with a queen sized linen laid on top. Unfortunately, on most nights I found my arm in between the two mattresses. Not great for having a good night rest. As an Accor loyalty member with over 30-night stays at Accor hotels, apart from a simple single welcome drink, I did not feel in any way, any more privileged. Apart from its central location, my partner and I were very disappointed and did NOT enjoy the accomodation. I would suggest looking around for other nearby hotels.

AccorHotels certified review
Ian Z. Couples - 08/10/2017

very well location and friendly staffs

AccorHotels certified review
Paula N. Couples - 08/10/2017
« Everyone was very helpful, the room clean and the hotel close to great amenities.the staff »

The staff were very good, their English, to help us as we do not speak Spanish, was excellent. We would have liked to have tea and coffee making facilities in the room but the staff were helpful and we were able to get from the breakfast bar when need.

TripAdvisor review
ckim10 Family - 08/10/2017
« Super convenient to the museum golden triangle »

Very convenient location to see the famous 3 museums in Madrid. We went to the Prado 2 nights in a row because it was just across the street during the free admission times. Service was fantastic and rooms very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ckim10, Thank you for your feedback! As you correctly said, we are situated in a privileged location, near from the three most visited museums in Madrid. Thank you for our words about our rooms and cleaning service, we love to take care of our valuable guests, like you. See you soon in Mercure Madrid Centro! Regards, María Monje Front Office Manager

AccorHotels certified review
Eric Business - 06/10/2017
« Good »

Good

TripAdvisor review
Friends getaway - 01/10/2017
« Great location to do Madrid, excellent accommodations »

Located very close to the Prado, Retiro Park and hop on and hop on bus stops. Excellent rooms and breakfast. Friendly and informative staff that gave us all the help we needed to make our stay enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear JackKnox, Thank you for your feedback! It is great to hear you enjoyed your stay in Mercure Madrid Centro. Our staff members are always willing to help our valuable guests and we are pleased to know they were up to your expectations. Also, we appreciate your praising about our great location. We are sure this review will be very helpful to other new guests visiting Madrid. Thank you again for your kind words, we truly hope you visit us again. Regards, María Monje Front Office Manager

AccorHotels certified review
Anonymous Couples - 30/09/2017
« Great location and very friendly and extremely helpful staff. »

Felt very comfortable in the hotel. Small scale hotel was very nice. Easy to get to places, particularly as we were heading to Sevilla by train. Have stayed in many hotels and the staff really made us feel welcome. This included front of house, ladies who serviced our rooms and breakfast staff. We are heading back to Madrid to fly out next month and are looking forward to returning to the hotel.

AccorHotels certified review
Anonymous Families - 29/09/2017
« good clean well appointed rooom overall pleasant stay »

Reception was friendly and professional. Room was fine overall very good

AccorHotels certified review
Phil J. Couples - 27/09/2017
« Close to Atocha station, the Prado and the Parque Retiro »

This is an easy 15-minute or so walk down the Paseo de Prado from Atocha station. Just make sure you identify the correct road to begin with – it depends on which exit you take from the station! We were checked in quickly and efficiently and upgraded to a “privilege” room. We weren’t entirely clear what the nature of the upgrade was – but it may have been because it had a small balcony. And some free soft drinks in the fridge, plus a small box of chocolates. We opted not to have breakfast. Several restaurants were close by. We found the room to be a little over-warm, and the thermostat didn’t quite lower the temperature enough, but it was reasonably OK. And we were only staying two nights. Staff were friendly and helpful. We would be happy to stay here again.

TripAdvisor review
Couples - 27/09/2017
« Central Haven »

This is a lovely comfortable hotel in a perfect location, close by the train station, less than 20 minutes form the airport and balanced between the shopping districts and the Prado museum, botanical gardens and city park. Great service and good value. With an excellent breakfast!

Our hotel has responded to the review
Our hotel has responded to the review

Dear JFMag, Thank you for your fantastic feedback. We appreciate that you have valued the great location our Hotel is situated, near from most highlighted spots in Madrid. Also, we would like to thank you for praising our overall service and, in particular, our full of choices breakfast. It is our aim to be up to your expectations and we are pleased to know we got there with you. We really expect you to visit us again in the near future. Regards, María Monje Front Office Manager

AccorHotels certified review
Thames K. Couples - 24/09/2017
« Room was full of dust and pretty filthy »

Not up to the usual mercure standard. worse than some ibis I've stayed in.

AccorHotels certified review
Anonymous Friends - 23/09/2017

The staff was very helpful & friendly. I especially appreciated how reliable they were in arranging transport from airport to hotel and later back to airport where I met friends for a tour. The location was great!

AccorHotels certified review
Dave. Solo - 19/09/2017
« memorable stay in a convenient Central City location »

from the warm welcome received right through until the departure from your hotel doors 2 days later, my stay was made all the better for a very comfortable and clean room,excellent customer service and support and very friendly and helpful personal at the desk of first impressions. Thank you to your team at the Mecure Centro Madrid.

AccorHotels certified review
Mike Couples - 19/09/2017
« Perfect hotel in convenient location »

Great staff, excellent room, excellent facilities. Everything I usually expect from a Mecure hotel

TripAdvisor review
Family - 11/09/2017
« Beware Madrid Taxi Drivers »

Wonderful hotel. We had a great stay. Super location. But when it came time to check out and order a taxi we got ripped off. It was the driver who charged us double. I don't think the hotel even knew.

Our hotel has responded to the review
Our hotel has responded to the review

Dear reginasY4066PO, Thank you very much for commenting your stay at Mercure Madrid Centro! I am glad to read that you had a nice stay here and that you enjoyed our great location. I am sorry for the challenge that you faced upon your departure with the taxi service. Taxis to the airport in Madrid have a fixed rate of 30 € (normal cars, vans for more people can be more expensive), so I am not sure about what the problem was. Once again, thank you for sharing your experience and we look forward to welcoming you back soon. Sincerely, Clara García-Jiménez Front Office Manager

AccorHotels certified review
Palaugolf Families - 06/09/2017
« Great location and friendly staff »

Hotel was nice, location great, staff great, bedroom great abut the bathroom was tired

AccorHotels certified review
Jyrki L. Couples - 04/09/2017
« Good place to stay »

Very friendly attendance. Good room.

AccorHotels certified review
Anonymous Business - 04/09/2017
« Not the Mercure standards »

Room improvements in decoration can't hide what used to be.

AccorHotels certified review
Sandra S. Couples - 04/09/2017
« Great »

Very enjoyable and pleasant stay

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