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Hotel - Mercure Madrid Centro
Mercure Hotel Mercure Hotel

Mercure Madrid Centro

4.0/5 1,031 reviews
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26 photos
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 16 Services
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Mercure Madrid Centro

Mid-scale hotel for business trips or leisure

If you are looking for a small, charming hotel in the center of Madrid, pay us a visit!

Mrs Ana CHIVITE, Hotel Manager

The Mercure Madrid Centro hotel enjoys a fantastic location in the heart of Madrid. Just a 5-minute walk away you'll find the Prado, Thyssen-Bornemisza and Reina Sofía museums, and Madrid's Atocha high-speed railway station is close by too. Don't worry if you're arriving by plane, as the airport is just a 20-minute drive away. The hotel features modern, comfortable and practical rooms with free WIFI. Its 3 meeting rooms are perfect if you're traveling for business. No pets allowed

Madrid is a versatile city with something for everyone. If you like history, don't miss the old town, but if you prefer art, you'll love the city's many museums - and if you're a football fan, the Santiago Bernabéu or Wanda stadiums are a must. Enjoy the Spanish capital's old town, museum district and several shopping areas, all just a few minutes from the hotel. The hotel is ideally located if you're arriving by train - the Atocha train station is just a stone's throw away.

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Hotel extras
  • In central Madrid, opposite the Prado museum. 10 minutes from Atocha high-speed train station
  • Small charming hotel
  • Free WIFI throughout the hotel
  • No pets allowed
  • Meeting rooms for events and presentations

Services in the hotel and nearby

Check-in from 13h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • LATE CHECK-OUT UP TO 6 PM (Paying)
  • Porter
  • Concierge

Catering

  • Breakfast
  • Room service
    • Cold snacks
    • Opening hours : Week 07:30-23:00
    • Opening hours : Week-end 07:30-23:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

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Mercure Madrid Centro

Calle Lope De Vega 49
28014
Madrid
SPAIN

Tel: (+34)91/3600011
Fax: (+34)91/4292391
Check-in from 13h00
Check out up to 12h00
Access and transport
  • BARAJAS At 12km / 7.46 miles
  • ATOCHA At 0.8km / 0.5 miles

GPS : 40.413917, -3.694408

Currently, close to our hotel

Madrid travel guide

Our rooms

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

6 photos
Room with queen-size bed

Room with queen-size bed

Room measuring 215 sq. ft. (20 m2) equipped with free WIFI, minibar, flat-screen TV, air conditioning, safe, queen-size bed, hair dryer and magnifying mirror. Room not adapted for guests with reduced mobility. No pets allowed

Room with twin beds.

Room with twin beds.

Room measuring 215 sq. ft. (20 m2) with twin beds, TV, free WIFI, minibar, desk and fully equipped bathroom with bathtub or shower. Room adapted for guests with reduced mobility, subject to availability. No pets allowed

Superior Room with twin beds or one double bed

Superior Room with twin beds or one double bed

Room measuring 269 sq. ft. equipped with bathrobe, slippers, WIFI and free minibar, flat-screen TV, air conditioning, safe, hairdryer and magnifying mirror. Bed measuring 71" or twin beds measuring 39" each. Not adapted for guests with reduced mobility

Single room.

Single room.

Room for one guest with desk, fully equipped bathroom, safe, minibar, air conditioning, TV and free WIFI. Room not adapted for guests with reduced mobility. No pets allowed

Standard Room with additional bed.

Standard Room with additional bed.

Room measuring 269 sq. ft. (25 m2) equipped with free WIFI, minibar, flat-screen TV, air conditioning, safe, hair dryer and magnifying mirror. Room adapted for guests with reduced mobility, subject to availability. No pets allowed

Junior Suite

Junior Suite

Room measuring 484 sq. ft. (45 m2) with lounge, solarium terrace, bathrobe, slippers, free WIFI, minibar, flat-screen TV, A/C. and safe. The room has 2 folding beds measuring 31 in (80 cm). Room not adapted for guests with reduced mobility. No pets

  • 60 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Baby bed
Room Bathroom Security Room service
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Your meetings and events

Mercure Madrid Centro Meeting Room

Our meeting rooms

  • Number of meeting rooms: 3
  • Maximum size: 45 m²
  • Maximum capacity: 40
Find out more
4.3/5 AccorHotels Rating 1,077 reviews

Our guest reviews for Mercure Madrid Centro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,031 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Rs Business - 14/09/2018 AccorHotels certified review
« Satisfied »

All ok

Justine Solo - 12/09/2018 AccorHotels certified review
« Generally a very good experience. »

Generally a very good experience apart from being given a room without a balcony when I first arrived but this was soon changed. Reception staff were very friendly when there was direct verbal contact but no acknowledgement of guests when coming in or leaving the hotel during their stay. Please don't let the Mercure Madrid Centro staff slip back into their old ways. I called out 'Hola" and "Hasta luego" on several occasions when entering or leaving the hotel (if the reception member of staff was not on the phone) and only once was this acknowledged. Having stayed earlier in the week at an exceptionally busy NH hotel in another city where the very busy staff did acknowledge the booked in guests entering or leaving the hotel I know that this is possible; it did happen most of the time the last time I stayed at the Mercure Madrid Centro. The cleaning staff were excellent. They were friendly, professional and did a really good job. Please thank them from me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JUSTINE MERRIL T., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Pamela B. Couples - 11/09/2018 AccorHotels certified review
« Nice Hotel »

We only stayed one night but the beds were great and the staff helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAMELA JOYCE B., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Esther K. Solo - 11/09/2018 AccorHotels certified review
« location is good! »

The hotel is located near Prado and train Station. location is nice. restaurant is like snack bar at the night. I think the restaurant more active than now. I stayed twice at this time, the facility of room is old. But, Staffs are kind and nice.

L S. Families - 10/09/2018 AccorHotels certified review

Miriam, Remy and Lorena, assisted us, throughout our stay, in finding great places to experience Madrid’s local dining and entertainment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LORELEI WOO S., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Business - 10/09/2018 TripAdvisor review
« Warm welcome »

Everything in the title + really good location in MadridGuy from reception was speaking 4 languages, really helpful.He also gave me some good recommandations for the restaurant at night. Everything perfect honestly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much to choose Mercure Madrid Centro for your stay in Madrid and thank you to send this beautiful comments. You are a very honest and generous people and the whole team of Mercure are very pleased with your awesome words to us and this hotel. I am very happy to hear you liked the locations but most of all I am especially pleased that you enjoyed the service provided by our staff It is glad to read they provided to you an efficient service to help you. I always feel this is the most important and lasting memory of a hotel. Your compliments about earthling of this small and familiar hotel are very much appreciated too. It will be a pleasure to host you again in future. With best wishes and regards, Mirian Martin Front Desk Manager

Mick P. Solo - 09/09/2018 AccorHotels certified review
« Disabled needs looked after. »

The support was really good. My needs are complex, as I am disabled. It was good to be able to forget my limitations.

Karin C. Solo - 06/09/2018 AccorHotels certified review
« I always fell welcomed. »

I have stayed st this hotel for a number of years. The staff are kind, helpful and very professional. They go out of their way to take care of any problem. Ana, the manager, Ana in the breakfast room, and Vanessa in housekeeping keep the hotel running perfectly.

Our hotel has responded to the review
Our hotel has responded to the review

Muchísimas gracias Sra. C. por sus amables comentarios!! los compartiré con todo el equipo. Y gracias también por su tiempo para compartir su experiencia con otros usuarios. Un saludo y hasta la próxima! Ana Chivite Directora

Anonymous Friends - 31/08/2018 AccorHotels certified review
« Nice, quiet convenient location with a great breakfast. »

Friendly, competent and accommodating staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Mazin G. Couples - 29/08/2018 AccorHotels certified review
« Mercure Madrid Centro , a name befitting the location »

The location was better than expected , charming welcome , friendly & helpful staff, location great within walking distance from central area , spacious & comfortable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mazin G., First of all thank you so much for this wonderful review. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here and liked the hotel and location. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It will be a real pleasure for us to host you in our hotel again. Sincerely, Mirian Martin Front Office Manager

Ian R. Couples - 27/08/2018 AccorHotels certified review
« Hotel location and staff great, noise in room poor. »

The location of the hotel is perfect to all that Madrid have to offer. Staff were friendly during our stay, I don't believe we received an upgrade. The room layout in normal and the bed was comfortable, however the noise from other rooms made sleeping impossible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear IAN R., Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirian Martin Front Office Manager

Jennifer B. Families - 25/08/2018 AccorHotels certified review
« Very nice well-located facility, courteous and professional staff. »

Very enjoyable stay. Appreciated luggage storage pre and post check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Madrid Centro****

Anonymous Families - 23/08/2018 AccorHotels certified review
« Great stay in a beautiful Madrid »

The service was very kind and helpful, breakfasts were absolutely delicious. It was a very good stay, I am definitely going to come back. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alicja, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Madrid Centro****

Albie Couples - 22/08/2018 AccorHotels certified review
« Basic room and dirty »

The room was very basic l, specially the bathroom that was old, shower loosing water and the toiling very noisy. Also the bathroom was dusty and the bedsheets had holes... very disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Crespo, Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirian Martin Front Office Manager

K Families - 21/08/2018 AccorHotels certified review
« Good location and very comfortable stay »

The location from Bus station for EXPRÉS AEROPUERTO is within 10 minutes walk. Room was very cleanliness every day. Breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Koji, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Madrid Centro****

Tehseen Families - 18/08/2018 AccorHotels certified review
« Mrs »

Very pleasant experience. Everything was really nice and clean and we recieved all the help we needed. Breakfast was also very good. Something that could be improved is that the cleaners didnt remove dirty mugs and spoons from the coffee we had the night before. Also it was evident they had also not washed the bathroom sink properly. It would be nice if there was a kettle and complimentary tea and coffee facilities in the room as this is a basic facility in most hotels now. It was dissapointing we had to go down and pay for one. Other than that we really enjoyed our experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TEHSEEN S., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. I'm so sorry for the inconvenience cause in the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Madrid Centro****

Richard B. Couples - 17/08/2018 AccorHotels certified review
« Value for money »

Comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards from Madrid. Hotel Mercure Madrid Centro****

Diana M. Couples - 14/08/2018 AccorHotels certified review
« Not the usual Mercure experience »

Staff was professional and good breakfast. However, double bed uncomfortable and shower was awful. My husband & I feel in love with your Mercure Hotel in Prague and we were expecting the same type of comfort, but the Madrid property was not the same quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies; your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirian Martin Front Office Manager

Anonymous Families - 13/08/2018 AccorHotels certified review
« Confortable, well located, warm staff »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristian, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Madrid Centro****

Damien Business - 10/08/2018 AccorHotels certified review
« Lovely »

Really nice and confortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Mercure Madrid Centro****

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