Hotel - Mercure Madrid Centro
Mercure Hotel Mercure Hotel

Mercure Madrid Centro

4.0/5 1,087 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 13h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • LATE CHECK-OUT UP TO 6 PM (Paying)
  • Porter
  • Concierge

Catering

  • Breakfast
  • Room service
    • Cold snacks
    • Opening hours : Week 07:30-23:00
    • Opening hours : Week-end 07:30-23:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

  • 60 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Your meetings and events

4.3/5 AccorHotels Rating 1,322 reviews

Our guest reviews for Mercure Madrid Centro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,087 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Vicenç B. Families - 11/02/2019 AccorHotels certified review
« Very good »

Very good but specially surprising was the breakfast

Anonymous Families - 06/02/2019 AccorHotels certified review
« Very good location with reasonable price and great service »

Arrived in Madrid in an early flight, the room was ready for checking as soon as possible. The location of this hotel is superb in front of Prado Museum. The staff are extremely friendly and helpful. The price is reasonable for the nice neighborhood.

Anonymous Business - 03/02/2019 AccorHotels certified review
« Yesyes »

Yes

Hv Families - 02/02/2019 AccorHotels certified review
« friendly and service oriented »

personnel act before been asked. Great hotel, nice modern rooms, driendly personnel, good breakfast etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr V., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Massimo Solo - 29/01/2019 AccorHotels certified review

Staff friendly and polite. Beside this, hotel overpriced considering previous experiences in other Mercure hotels in Europe. Room layout ie open wardrobe and lacking of restaurant makes it an Ibis standard however priced as a Mercure or more. Double room for single use far too small. No proper desk

David Business - 24/01/2019 AccorHotels certified review
« Clean and tidy - all that I needed for my one-night's stay »

Reception friendly and efficient. Room clean, tidy and had all the facilities I needed for my one-night stay Wi-Fi good Breakfast good Overall good value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we look forward to seeing you again very soon. Sincerely, Mirian Martin Front Office Manager

Fxxx Couples - 21/01/2019 AccorHotels certified review
« A really nice room & facilities, very clean, excellent location »

Everything went nice and smooth from check-in to check-out. Our room was even ready before the check-in time. The room was nice and clean. All amenities were available. The bed and pillows are really comfortable. Location is central and close to everything. Staff were very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we look forward to seeing you again very soon. Sincerely, Mirian Martin Front Office Manager

Ivan L. Couples - 20/01/2019 AccorHotels certified review
« No Privacy, could hear everything from the other rooms!! »

As a Platinum Member, I chose this hotel for being part of the Accord Programs and the great location. Once I arrived I was not saluted as Platinum member, not being offered or even mentioned about availability of room upgrade. Once I arrived to the room there was construction on the room above and it was very noisy. In the morning I could hear everything that was happening on the room above, could hear the toilet flushing, steps from walking, even snoring from the guests. Really, really a bad stay with no privacy between rooms, you need to work out on the noise insolation of the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear IVAN L., Thank you very much for your comment and feedback about your experience in our hotel. Moreover, we deeply regret not having achieved your expectations and apologize for the inconvenience caused, especially not been able to make you feel welcome. As a platinum member, you have soft benefits included like room upgrade although always on request and upon availability. In these cases, we always try to give it but, to be honest, It's really difficult due to the fact, the hotel has only 60 rooms and the high occupancy. We do hope will be possible for the next time. You can be sure that we have reviewed and checked again all the procedures to avoid this kind of situations in the future and provide to all our guest the best service. Is our hope that you will give us the opportunity to better serve you in the near future. With best wishes and regards, Mirian Martin Front Office Manager

Captaintoro Families - 20/01/2019 AccorHotels certified review
« Hidden gem in Madrid »

An unexpected discovery, great large room suite with a large balcony on a quiet street. Staff were more than accommodating.... breakfast showed some pride as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CAPTAINTORO, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Couples - 19/01/2019 TripAdvisor review
« 位置优越,推荐 »

我们在马德里停留了3天。酒店位于城市中心,交通十分便利。房间设施保持的不错,只是房间隔音有些差,晚上经常听到隔壁电视的声音。酒店工作人员工作热情专业,作为会员也受到了礼遇,谢谢您们!We stayed in Madrid for 3 days. The hotel is conveniently located in the heart of the city. The room facilities are good.But the room is not very soundproof, and the sound of the TV from next door is often heard at night. The hotel staff is very enthusiastic and professional. As a member, I have also received benefits, thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuchen Q, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Andy Families - 17/01/2019 AccorHotels certified review
« Pleasant »

The hotel is in a good location, staff were very helpful, room was clean & comfortable. It was just a shame there were major renovation works being done on the rooms next to ours so there was very loud and heavy banging and crashing noises coming from next door quite early in the morning (from 9am onwards) Also, it is a pity there are no tea/coffee making facilities in the room. Also we had to repeatedly reconnect to the Wifi 3 or 4 times each day or whenever we left the hotel and came back again. Otherwise it was a very pleasant and enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW F., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry for the inconvenient during your stay; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Maribel Families - 17/01/2019 AccorHotels certified review
« Agradable »

Agradable

Our hotel has responded to the review
Our hotel has responded to the review

Estimada MARIBEL, Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure Madrid Centro. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Mirian Martin Front Office Manager

Navigator16630447065 Family - 17/01/2019 TripAdvisor review
« Quite noisey »

The room itself is good however the noise coming from the room next door on the first night was annoying. Walls are thin. Also the staff were not very friendly when we arrived. One member of staff didn’t look up at us for ages

Our hotel has responded to the review
Our hotel has responded to the review

Dear Navigator16630447065, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Shasa Couples - 16/01/2019 AccorHotels certified review
« EXCELLENT HOTEL »

I WENT TO THIS HOTEL YEARS AGO, I M HAPPY COMING BACK AGAIN, EXCELLENT BREACKFAST, NO NOISE AROUND ROOM, VERY CLEAN HOTEL

Our hotel has responded to the review
Our hotel has responded to the review

Signor SHASA, Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Mercure Madrid Centro. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signora/ Signor le porgiamo cordiali saluti. Mirian Martin Front Office Manager

Ken M. Families - 16/01/2019 AccorHotels certified review
« Mercure Madrid Centro review »

Great hotel. Excellent staff who were very helpful with sightseeing and dining suggestions. Great breakfast. Definitely a place we will recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KEN M., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Anonymous Couples - 14/01/2019 AccorHotels certified review
« Correct but nothing memorable »

The hotel was correct, but for a 4 stars it was nothing special. On the upsides the crew were very helpful and nice, the treatment was very good and they made us feel very welcome. The downside is the hotel itself. It doesn't have gym, there is no possibility to make tea in the room and the facilities are just correct. The rooms are small, making difficult to open a luggage there and you cannot close the toilet from inside, which can be annoying in a double room.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. D., Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Nos hubiera gustado que tuviera una mejor experiencia en nuestro hotel y es por ello que tomamos nota para mejorar los puntos que no fueron de su agrado. Día a día nos esforzamos en ofrecer una experiencia excepcional a nuestros clientes y es evidente que esta vez no pudimos alcanzar nuestro objetivo. Le agradeceríamos que nos diera otra oportunidad y puede estar seguro que trataremos de hacer todo lo posible para que tenga una excelente experiencia en nuestro hotel de la cual muchos huéspedes ya han tenido la ocasión de disfrutar. Atentamente, Mirian Martin Front Office Manager

Freddy T. Couples - 13/01/2019 AccorHotels certified review
« Overall good hotel and location »

All good. Only area of improvement is WiFi. Current WiFi service disconnects frequently. Problem with Fortinet Firewall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FREDDY T., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Paul Solo - 12/01/2019 AccorHotels certified review
« Enjoyable 4 nights »

Loved having a room with a proper outdoor space, even though the weather was chilly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL , We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

afreyparis Couples - 08/01/2019 TripAdvisor review
« Not a Mercure standard »

Noisy hotel (I could hear the TV next door and people walking upstairs). Bathroom looks old. Hotel needing renovation urgently. Nice staff at breakfast. Only reason to go is the location which is great to go to the Prado...

Our hotel has responded to the review
Our hotel has responded to the review

Dear afreyparis, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mirian Martin Front Office Manager

Solo travel - 07/01/2019 TripAdvisor review
« Mercure Madrid Centro »

A good hotel that is conveniently located near major tourist attractions in Madrid. Staff is friendly and efficient. Excellent breakfast and comfortable rooms. The only thing that could use improvement is the computer provided for guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marilyn R, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mirian Martin Front Office Manager

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