Hotel - Mercure Madrid Centro
Mercure Hotel Mercure Hotel

Mercure Madrid Centro

4.0/5 1,054 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 13h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • LATE CHECK-OUT UP TO 6 PM (Paying)
  • Porter
  • Concierge

Catering

  • Breakfast
  • Room service
    • Cold snacks
    • Opening hours : Week 07:30-23:00
    • Opening hours : Week-end 07:30-23:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

  • 60 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Your meetings and events

4.3/5 AccorHotels Rating 1,139 reviews

Our guest reviews for Mercure Madrid Centro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,054 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Denis B. Couples - 10/11/2018 AccorHotels certified review
« Excellent Hotel in a good location »

We had an excellent stay in a well designed room. The bed was comfortable, and the bathroom had a bath and a powerful shower. Various toiletries were supplied, shower gel, shampoo, body lotion, and soap. The hotel is located in a good postion for exploring Madrid. A 10 minute walk from the main railway station, and close to a metro station. The hotel serves breakfast, and also has a room service menu, but no restaurant, however, there are many excellent eateries close by. There is a comfortable lounge to relax in serving wine, champagne, beers and soft drinks.

Kath Families - 31/10/2018 AccorHotels certified review
« Staff were excellent. »

- Had to change room. The first one was too small. The photos of the rooms make them look bigger than they are. Staff were extremely obliging about this. - Asked for a kettle, obviously to make tea and coffee. Was brought a kettle and absolutely nothing else. - Breakfast was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATH, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Cristina M. Business - 30/10/2018 AccorHotels certified review
« insatisfactoria »

Recepcion muy desagradable

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Cristina Martínez, Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Sentimos enormemente no haber sido capaces de hacerle sentir bienvenida a su llegada; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que voy a investigar personalmente lo ocurrido, ya que no es un hecho habitual y así poder tomar las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. No dude en contactarme directamente si desea comentar su estancia en detalle. Reciba un cordial saludo. Mirian Martin Front Office Manager

Business - 30/10/2018 TripAdvisor review
« Very good location »

I stayed 3 nights at Mercure Madrid Centro. Location was excellent. Room was Ok, fair enough. I enjoyed all bars and restaurant options around, but It makes the night a bit noisy. Anyway, I would recommend this place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Roberto O, Thank you for your review of our hotel. It's very important for us your feedback. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Mirian Martin Front Desk Manager

Anonymous Couples - 28/10/2018 AccorHotels certified review

Great hotel in great location. Comfy beds. Within walking distance of most historic Madrid locations and many, many evening tapas bars and restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Couples - 25/10/2018 TripAdvisor review
« Terrific location! »

This is our first trip to Madrid and this hotel made our stay in Madrid successful! It is centrally located- everything you want to see is within walking distance and it is literally across the street from the Prado. Accommodations were modern and the bed was comfy. Wonderful tapas bars are just up the street. Don’t think twice - stay here while in Madrid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John L, Thank you so much for this beautiful comments regarding your last stay at Mercure Madrid Centro Hotel. You are a very honest and generous people and the whole team are very pleased with your awesome words. I am very happy to hear you liked the locations but most of all I am especially pleased that you enjoyed the service provided. I always feel this is the most important and lasting memory of a hotel. Thank you so much for choosing to stay with us, for your recommendations and for taking time to write such a wonderful review !. It will be a pleasure to host you again in future. With best wishes and regards, Mirian Martín Front Office Manager

Couples - 24/10/2018 TripAdvisor review
« A little weary but so convenient »

A little weary but so convenient This hotel is opposite the Prado on one hand and The best Tapas bars. A splendid location but a little weary and short on amenities ( restaurant, pool, a proper bar. Perhaps more three than four star but excellent staff. Pet hate is a bath into which one needs to climb to turn on the taps and position the plug. Finally, the traffic noise if the window is open!(but the airconfitioning worked wellWhy is it that only privilege rooms have Nespresso machines

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip, Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Currently, we are working to adapt the hotel to standards Mercure so thank you for your patience. For example, currently we are working on a complete improvements of the baths. We have already remodeled several bathrooms and we will continue on this working. Regarding the Nespresso machines, they are only available at the Privilege rooms because this kind of room has different conditions, they are bigger than the standards and when they are booked they have, for example, minibar included, Nespresso machine included... Of course, we take note about your points in order to continuing improving. Thanks again for your review and we hope you can appreciate these improvements in the future. With best regards, Mirian Martín Front Office Manager

Eugenio C. Friends - 23/10/2018 AccorHotels certified review

We value the hotel because of its strategic location being ourselves art consumers. Our only regret is that after seven (7) consecutive annual stays we are not being recognized as any commercial enterprise would do with repeated customers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for taking the time to tell us about your experience at our hotel. We are very happy that you enjoyed your time here and liked the hotel and location. Moreover, we deeply regret not recognized you as an usual guest. Our team has recently change and maybe it can be one of the reasons. If you decided to come back to Madrid, I personally would like to make sure you will experience our commitment to high quality standards. I will be delighted to arrange your next visit, please do not hesitate to contact me by phone or email. We are looking forward to welcoming you again at our hotel. Sincerely, Mirian Martin Front Office Manager

Sathish Families - 23/10/2018 AccorHotels certified review
« Nice hotel »

Everything was good and nice but the the hotel had poor wifi connection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sathish, Thank you very much for your comment and feedback about your experience in our hotel. We deeply regret the inconvenience caused because of the WIFI conection. We detected an issue that is already solved by our IT department. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirian Martin Front Office Manager

Marek_Hofmaenner Business - 22/10/2018 TripAdvisor review
« Nice hotel in a good location »

I stayed in this hotel during my business trip and was promoted to privilage room. The room was newly renovated and fully meeting my expectations. The only negative thing was a noise in the morning hours from other rooms and garage doors situated below my room. The breakfast was nice and sufficient and the service was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marek_Hofmaenner, Thank you very much for your comment and feedback about your experience in our hotel. Moreover, we regret the inconvenience caused during the morning, please rest assured that we are taking the appropriate measures to prevent future occurrence. We would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at our hotelPlease do not hesitate to contact me during your next visit. Sincerely, Mirian Martín Front Office Manager

Anonymous Couples - 19/10/2018 AccorHotels certified review
« Predictably clean and comfortable »

Mercure is nice but not inexpensive either. Good choice when a comfotable hassle free stay is desired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and we look forward to seeing you again very soon. Sincerely, Mirian Martin Front Office Manager

Bart Business - 15/10/2018 AccorHotels certified review
« Nice small hotel, well situated for Prado »

Small hotel, small(er) rooms, well situated for Prado

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bart, Thank you for providing feedback on your most recent visit to Mercure Madrid Centro. As a Gold member we very much regret to hear that you didn't feel a special welcome and you could use the TV. Please be assured that I am internally investigating this, as at Mercure, we strive to provide a superior service experience for every customer. Rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirian Martin Front Office Manager

Renee Families - 11/10/2018 AccorHotels certified review
« Good »

It was good. Location was excellent. Staff was very friendly. I would only change the fact that we could hear a lot of noise from other rooms in our room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Renee, First of all, we would like to thank you for taking your time to write this comment and of course, to apologize for the inconvenience caused during your stay. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirian Martin Front Office Manager

Annette C. Couples - 09/10/2018 AccorHotels certified review
« Pleasant, well appointed hotel »

Very comfortable, good service, easy accessible hotel. Reception staff were efficient but always appeared stressed. No smiles on any of them except on the trainee receptionist who was most helpful a delight to speak to.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANNETTE C., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will take note about the comments and improve on this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Suraj P. Solo - 07/10/2018 AccorHotels certified review
« Comfortable stay right in the centre of town.. »

I wanted to stay for a night near the city centre and this was a good decision. The hotel was hardly 5 minutes from the main areas and there are plenty of dining options around. Room was comfortable and I would definitely stay again. I had done an online check in, but the key was not ready..

Our hotel has responded to the review
Our hotel has responded to the review

Dear SURAJ P., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Brian D. Solo - 26/09/2018 AccorHotels certified review
« Good room and service »

Appreciated being able to checkout an hour late when I slept in on my last day. I did think the duvet on the bed was too warm. Fine in a cold country, but not Spain. Would have preferred being able to use just a sheet to sleep under.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D.; We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Howard H. Couples - 26/09/2018 AccorHotels certified review
« Very polite and professional. »

We enjoyed the hotel very much. Cleanliness was a very high standard. Staff always very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we look forward to seeing you again very soon. Sincerely, Mirian Martin Front Office Manager

Marios P. Families - 19/09/2018 AccorHotels certified review
« Terribly overpriced for no reason »

I totally regret the booking. I always book to Mercure, but this was the only really bad experience. Terribly overpriced small, ugly and not maintainen room. I paid 380 euros for two nights which was equivalent to the Steigenberger Frankfurter Hof, 5 star hotel. Yet the room was really old, terribly noisy from all the rooms around and smelly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr p., Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirian Martin Front Office Manager

Stanley D. Couples - 18/09/2018 AccorHotels certified review
« Totally happy with the experience. »

Comfortable room and very helpful reception staff. Ana, in the breakfast room was very obliging.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D. Your compliments of the Mercure Madrid Centro Hotel are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. Your compliments of our staff, specially Ana, are very much appreciated. Thank you so much for choosing to stay with us and for taking time to write such a wonderful review !. We look forward to your return. Mirian Martin Front Office Manager

Rs Business - 14/09/2018 AccorHotels certified review
« Satisfied »

All ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear RS, Thank you for scoring your experience at Mercure Madrid Centro. We appreciate any feedback as it helps us improve the quality of our services. Please, feel free to contact me directly if you wish to comment your stay further. We look forward to welcoming you back soon! Sincerely, Mirian Martin Front Office Manager

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