Hotel - Mercure Madrid Centro
Mercure Hotel Mercure Hotel

Mercure Madrid Centro

4.0/5 1,060 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 13h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • LATE CHECK-OUT UP TO 6 PM (Paying)
  • Porter
  • Concierge

Catering

  • Breakfast
  • Room service
    • Cold snacks
    • Opening hours : Week 07:30-23:00
    • Opening hours : Week-end 07:30-23:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Our rooms

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

  • 60 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Your meetings and events

4.3/5 AccorHotels Rating 1,182 reviews

Our guest reviews for Mercure Madrid Centro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,060 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Gerard K. Couples - 04/12/2018 AccorHotels certified review
« great location, kind staff »

The location is perfect, the hotel is in the city center but quiet, main attractions are in a walking distance, our room was more than comfortable, everybody was kind and helpful. The only thing could be improved is the sound isolation in between the rooms.

Anonymous Solo - 04/12/2018 AccorHotels certified review

I am treated with kindness.

Bruce A. M. Solo - 03/12/2018 AccorHotels certified review
« excellent »

The front desk staff was most helpful with whatever questions I had for them, be it restaurants or how to get theater tickets to see Billy Elliot... The breakfast Room staff was always spot on... very helpful...

Solo travel - 03/12/2018 TripAdvisor review
« Excellent location »

This hotel is extremely well located it is literally across the boulevard from the Prado, which will be celebrating its 200th anniversary next year make your plans now don't be late... no matter what you do when you walk out the door which direction you go in there are dozens and dozens of wine bars restaurants and tapa bars to choose from... a lot of them offering extreme value for the money check them out don't be shy ask the front desk they know what's know what's going on

Our hotel has responded to the review
Our hotel has responded to the review

Dear mauimann, Thank you for taking the time to share your comment with us. We hope to soon have the pleasure of having you back at our hotel. Sincerely, Mirian Martin Front Office Manager

Dinesh Couples - 01/12/2018 AccorHotels certified review
« Very cosy room, friendly and helpful staff »

Staff is attentive and helpful. Breakfast has vegan options. Nice location.

Sri26.2 Families - 01/12/2018 AccorHotels certified review
« Right across Museo De Prado »

The hotel had some minor plumbing issues but it was a pleasant stay with very helpful staff.

Anonymous Couples - 28/11/2018 AccorHotels certified review
« Average stay. »

I booked stay through Accor Members site. Hotel wanted from me to pay money even after I used Revards Points. I had to call to Reservertion for solve the situation. There were some problems with my room upgrade (I am Platinum member) but it was solved.

Ivonne Couples - 28/11/2018 AccorHotels certified review
« Excellent hotel, fantastic location »

We used the junior suite, very nice and comfortable rooms. Location of the hotel was perfect for all museums and for every meal in the city. Many great places to eat in walking distance.

Anonymous Couples - 26/11/2018 AccorHotels certified review
« Normal »

Normal

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Sra. Lorenzo Muchas Gracias por su comentario positivo acerca de nuestro hotel! Esperamos poder pronto verla de vuelta. Atentamente, Mirian Martin Front Office Manager

Asg Families - 21/11/2018 AccorHotels certified review
« Great location, great breakfast, great staff »

We stayed five nights and were, indeed, Central-ly located, within walking distance of great museums, cobblestone streets, bars and restaurants. Super friendly and helpful staff. Good value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ASG, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Oo W. Solo - 20/11/2018 AccorHotels certified review
« Exceptional »

Enjoyed it immensely. Now I know where to stay when I return to Madrid!

Our hotel has responded to the review
Our hotel has responded to the review

Dear OO W., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Alvaro R. Solo - 20/11/2018 AccorHotels certified review
« nice and quiet »

had a good time in Madrid, Hotel has a privileged Location

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALVARO R. MARQUEZ, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Meanyjeany Friends - 16/11/2018 AccorHotels certified review
« Perfect location near excellent restaurants and tapas bars »

Enjoyed staying at the Mercure, staff helpful and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear MEANJEANY, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Jb Friends - 12/11/2018 AccorHotels certified review
« Good choice »

The hotel is well located, just across the road from the Prado and close to many attractions in the city centre. The room was comfortable and very clean. The bathroom could do with some superficial improvements like renewing the grouting of the tiles. Breakfast was adequate, but the selection is the same every day, so quite boring if you are there more than a few nights. Alexandro who provided the breakfast service was truly excellent, working very hard every day!

Our hotel has responded to the review
Our hotel has responded to the review

Dear JB, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Denis B. Couples - 10/11/2018 AccorHotels certified review
« Excellent Hotel in a good location »

We had an excellent stay in a well designed room. The bed was comfortable, and the bathroom had a bath and a powerful shower. Various toiletries were supplied, shower gel, shampoo, body lotion, and soap. The hotel is located in a good postion for exploring Madrid. A 10 minute walk from the main railway station, and close to a metro station. The hotel serves breakfast, and also has a room service menu, but no restaurant, however, there are many excellent eateries close by. There is a comfortable lounge to relax in serving wine, champagne, beers and soft drinks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DENIS FREDERICK B., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Kath Families - 31/10/2018 AccorHotels certified review
« Staff were excellent. »

- Had to change room. The first one was too small. The photos of the rooms make them look bigger than they are. Staff were extremely obliging about this. - Asked for a kettle, obviously to make tea and coffee. Was brought a kettle and absolutely nothing else. - Breakfast was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATH, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Cristina M. Business - 30/10/2018 AccorHotels certified review
« insatisfactoria »

Recepcion muy desagradable

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Cristina Martínez, Muchas gracias por dedicar el tiempo a compartir su opinión con nosotros. Sentimos enormemente no haber sido capaces de hacerle sentir bienvenida a su llegada; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que voy a investigar personalmente lo ocurrido, ya que no es un hecho habitual y así poder tomar las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. No dude en contactarme directamente si desea comentar su estancia en detalle. Reciba un cordial saludo. Mirian Martin Front Office Manager

Business - 30/10/2018 TripAdvisor review
« Very good location »

I stayed 3 nights at Mercure Madrid Centro. Location was excellent. Room was Ok, fair enough. I enjoyed all bars and restaurant options around, but It makes the night a bit noisy. Anyway, I would recommend this place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Roberto O, Thank you for your review of our hotel. It's very important for us your feedback. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Mirian Martin Front Desk Manager

Anonymous Couples - 28/10/2018 AccorHotels certified review

Great hotel in great location. Comfy beds. Within walking distance of most historic Madrid locations and many, many evening tapas bars and restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Couples - 25/10/2018 TripAdvisor review
« Terrific location! »

This is our first trip to Madrid and this hotel made our stay in Madrid successful! It is centrally located- everything you want to see is within walking distance and it is literally across the street from the Prado. Accommodations were modern and the bed was comfy. Wonderful tapas bars are just up the street. Don’t think twice - stay here while in Madrid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John L, Thank you so much for this beautiful comments regarding your last stay at Mercure Madrid Centro Hotel. You are a very honest and generous people and the whole team are very pleased with your awesome words. I am very happy to hear you liked the locations but most of all I am especially pleased that you enjoyed the service provided. I always feel this is the most important and lasting memory of a hotel. Thank you so much for choosing to stay with us, for your recommendations and for taking time to write such a wonderful review !. It will be a pleasure to host you again in future. With best wishes and regards, Mirian Martín Front Office Manager

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