Mercure Madrid Centro 4 stars

TripAdvisor rating 4.0/5 1,124 reviews
Mercure Madrid Centro
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Hotel extras

  • In central Madrid, opposite the Prado museum. 10 minutes from Atocha high-speed train station

  • Small charming hotel

  • Free WIFI throughout the hotel

  • No pets allowed

  • Meeting rooms for events and presentations

Services in the hotel and nearby

Check-in from 13h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014
madrid
spain

Tel: +34913600011

Fax: (+34)91/4292391

Contact email

Check-in from 13h00

Check out up to 12h00

  • By plane

    BARAJAS At 12km / 7.46 miles

  • By train

    ATOCHA At 0.8km / 0.5 miles

GPS :40.4139175, -3.6944082999

Currently, close to our hotel

Visit to the Prado Museum

From 01/01/2011 to 31/12/2019

At 144 m

Balenciaga and Spanish painting, exhibition

From 18/06/2019 to 22/09/2019

At 220 m

Manet, Degas: impressionists and photography, exhibition

From 15/10/2019 to 26/01/2020

At 220 m

Thyssen-Bornemisza Museum, Madrid, visit

From 01/01/2011 to 31/12/2019

At 220 m

Tour of the Royal Botanical Gardens, Madrid

From 01/01/2011 to 31/12/2019

At 277 m

ZIP 2019, avant-garde theatre festival

From 25/06/2019 to 30/06/2019

At 497 m

Tour of the Edificio Metropolis

From 01/01/2018 to 31/12/2019

At 595 m

Visit to the Reina Sofia Museum

From 01/01/2010 to 31/12/2019

At 595 m

Visit to the Palacio de Comunicaciones

From 01/01/2018 to 31/12/2019

At 604 m

Our accommodations

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

Room with queen-size bed

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk(...)

Room with twin beds.

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk(...)

Superior Room with twin beds or one double bed

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • Business Desk(...)

Single room.

  • Max. number of persons: ‌1
  • Area: From 16
  • Wireless internet in your room
  • Business Desk(...)

Standard Room with additional bed.

  • Max. number of persons: ‌3
  • Area: From 25
  • Wireless internet in your room
  • Business Desk(...)

Junior Suite

  • Max. number of persons: ‌3
  • Area: From 45
  • Views: City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Business Desk(...)

Our restaurants and bars

SNACK BAR

Photo non contractuelle / Strictly non binding

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 45 m²

  • Maximum capacity: 40 people

Find out more

Our guest reviews for
Mercure Madrid Centro

100% genuine reviews from our guests

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tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,124 reviews

Dont' forget anything expensive in your room

TripAdvisor rating 4.0/5

Journey55803345742 Business - 05/06/2019 TripAdvisor review

If you forget anything in your room in Mercure Madrid Centro you won't get it back. I used a blouse on Saturday evening and put it on my bed when going to sleep. Left early in the morning and noticed at home in the afternoon that the blouse was forgotten on the bed. Informed hotel immediately but got the answer that there nothing was left in the room. They also checked the laundry but didn't find anything. Someone is now having fun with my expensive blouse...

Recommendable!

TripAdvisor rating 4.0/5

André K Business - 22/05/2019 TripAdvisor review

Friendly, forthcoming staff, nice location, good breakfast, rooms in a good condition. I will stay there again. It would be great to have a restaurant at the hotel, but the next restaurant outside the hotel is only 2 minutes walk far away.

Dear Andre, Thank you to tell us about your experience at our hotel. It is located in an area surrounded by bars and restaurants of typical Spanish food and of very good quality, which makes up for not having a restaurant. Thank you and regards,

Start of our Spain adventure

TripAdvisor rating 4.0/5

bradley_griffin1 Couples - 22/05/2019 TripAdvisor review

ON arriving in Madrid from a lengthy flight from Australia we chose this hotel as it appeared to be central to most things we wanted to see on our short stop. Our decision was correct. Its a small property only 50 rooms or so and very well located. The Prado is just across the road and many sights are within walking distance.

Dear Bradley, Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Regards,

Good location and friendly staff

TripAdvisor rating 4.0/5

Hansen, D Solo travel - 01/05/2019 TripAdvisor review

The hotel is centrally located in walking distance to the main museums and sights. It is also close to many restaurants and not too far from the metro and airport shuttle bus. The staff was friendly and helpful. The breakfast was good and so was the room, but the walls must be very thin, as you can hear everything from the neighbouring rooms - not very nice.

Dear Hansen, Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Regards,

Good hotel to stay with good services ,friend staffs and very good location

TripAdvisor rating 4.0/5

pswyue Couples - 28/04/2019 TripAdvisor review

We like the hotel for it good breakfast and friendly staffs and very central location , in particular To the train station and Museums and city.we recommend the hotel for the above qualities etc .howver dinning service is not available is a negative

Dear guest, We look forward to welcoming you again. Sincerely,

Great Location

TripAdvisor rating 4.0/5

FrostyJ Couples - 10/04/2019 TripAdvisor review

Great Quiet Location to sightsee from. 5 mins to Prado Museum - 15 min to Plaza Mayor. Restaurants nearby. Excellent staff only too willing to assist you and advise re sightseeing. Hop-on Hop-off buses 5 mins away.

Dear Guest, Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Regards,

Fantastic location and service

TripAdvisor rating 4.0/5

Passenger31385196296 Couples - 28/02/2019 TripAdvisor review

I had a very pleasant stay in this hotel. It is very clean and modern and service is excellent. Highly recommend and will come back. The only minus is the price. We paid approx 130 euros a night in February - I do not want to think what prices they have in the summer oops

Dear Passenger31385196296, Your compliments of the Mercure Madrid Centro Hotel are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. Your compliments of our cleanliness and good service are very much appreciated. Thank you so much for choosing to stay with us, for your recommendations and for taking time to write this review!. We look forward to your return. Best regards, Mirian Martín

Great location, nice hotel

TripAdvisor rating 4.0/5

Happiness12352986321 Friends getaway - 28/02/2019 TripAdvisor review

Stepping out the door you can see the Prado Museum across the street. Central location on a relatively quiet street. Easy walk to major attractions. Staff was very nice. Rooms very comfortable. Our first stay at this hotel & our choice for our next stay.

Dear Guest, Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Regards,

位置优越,推荐

TripAdvisor rating 4.0/5

Yuchen Q Couples - 19/01/2019 TripAdvisor review

我们在马德里停留了3天。酒店位于城市中心,交通十分便利。房间设施保持的不错,只是房间隔音有些差,晚上经常听到隔壁电视的声音。酒店工作人员工作热情专业,作为会员也受到了礼遇,谢谢您们!We stayed in Madrid for 3 days. The hotel is conveniently located in the heart of the city. The room facilities are good.But the room is not very soundproof, and the sound of the TV from next door is often heard at night. The hotel staff is very enthusiastic and professional. As a member, I have also received benefits, thank you!

Dear Yuchen Q, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Quite noisey

TripAdvisor rating 4.0/5

Navigator16630447065 Family - 17/01/2019 TripAdvisor review

The room itself is good however the noise coming from the room next door on the first night was annoying. Walls are thin. Also the staff were not very friendly when we arrived. One member of staff didn’t look up at us for ages

Dear Navigator16630447065, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Not a Mercure standard

TripAdvisor rating 4.0/5

afreyparis Couples - 08/01/2019 TripAdvisor review

Noisy hotel (I could hear the TV next door and people walking upstairs). Bathroom looks old. Hotel needing renovation urgently. Nice staff at breakfast. Only reason to go is the location which is great to go to the Prado...

Dear afreyparis, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Mirian Martin Front Office Manager

Mercure Madrid Centro

TripAdvisor rating 4.0/5

Marilyn R Solo travel - 07/01/2019 TripAdvisor review

A good hotel that is conveniently located near major tourist attractions in Madrid. Staff is friendly and efficient. Excellent breakfast and comfortable rooms. The only thing that could use improvement is the computer provided for guests.

Dear Marilyn R, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mirian Martin Front Office Manager

Perfect location for the Prado Museum

TripAdvisor rating 4.0/5

sisavang s Solo travel - 10/12/2018 TripAdvisor review

The hotel is on a side street of The Paseo de Prado ; you just cross the Paseo and you get straight onto the Museum;The Thyssen Museum is five minutes walk also and the Gran Via is also next door;what else can you ask for in terms ,of central location;It is not a super big hotel but a very lovely and terribly cosy place;nicely decorated room and bathroom; the area is very calm;but the best to be remembered is the incredibly tasty super-breakfast ,everything is delicious(bakery,bacon,apricot juice,fruits,Marrakesh mint tea....)Front desk is also very good and very helpful

Dear Sisavang s We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Excellent location

TripAdvisor rating 4.0/5

mauimann Solo travel - 03/12/2018 TripAdvisor review

This hotel is extremely well located it is literally across the boulevard from the Prado, which will be celebrating its 200th anniversary next year make your plans now don't be late... no matter what you do when you walk out the door which direction you go in there are dozens and dozens of wine bars restaurants and tapa bars to choose from... a lot of them offering extreme value for the money check them out don't be shy ask the front desk they know what's know what's going on

Dear mauimann, Thank you for taking the time to share your comment with us. We hope to soon have the pleasure of having you back at our hotel. Sincerely, Mirian Martin Front Office Manager

Very good location

TripAdvisor rating 4.0/5

RobertoO271 Business - 30/10/2018 TripAdvisor review

I stayed 3 nights at Mercure Madrid Centro. Location was excellent. Room was Ok, fair enough. I enjoyed all bars and restaurant options around, but It makes the night a bit noisy. Anyway, I would recommend this place.

Dear Mr. Roberto O, Thank you for your review of our hotel. It's very important for us your feedback. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Mirian Martin Front Desk Manager

Terrific location!

TripAdvisor rating 4.0/5

John L Couples - 25/10/2018 TripAdvisor review

This is our first trip to Madrid and this hotel made our stay in Madrid successful! It is centrally located- everything you want to see is within walking distance and it is literally across the street from the Prado. Accommodations were modern and the bed was comfy. Wonderful tapas bars are just up the street. Don’t think twice - stay here while in Madrid.

Dear John L, Thank you so much for this beautiful comments regarding your last stay at Mercure Madrid Centro Hotel. You are a very honest and generous people and the whole team are very pleased with your awesome words. I am very happy to hear you liked the locations but most of all I am especially pleased that you enjoyed the service provided. I always feel this is the most important and lasting memory of a hotel. Thank you so much for choosing to stay with us, for your recommendations and for taking time to write such a wonderful review !. It will be a pleasure to host you again in future. With best wishes and regards, Mirian Martín Front Office Manager

A little weary but so convenient

TripAdvisor rating 4.0/5

909philiph Couples - 24/10/2018 TripAdvisor review

A little weary but so convenient This hotel is opposite the Prado on one hand and The best Tapas bars. A splendid location but a little weary and short on amenities ( restaurant, pool, a proper bar. Perhaps more three than four star but excellent staff. Pet hate is a bath into which one needs to climb to turn on the taps and position the plug. Finally, the traffic noise if the window is open!(but the airconfitioning worked wellWhy is it that only privilege rooms have Nespresso machines

Dear Philip, Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Currently, we are working to adapt the hotel to standards Mercure so thank you for your patience. For example, currently we are working on a complete improvements of the baths. We have already remodeled several bathrooms and we will continue on this working. Regarding the Nespresso machines, they are only available at the Privilege rooms because this kind of room has different conditions, they are bigger than the standards and when they are booked they have, for example, minibar included, Nespresso machine included... Of course, we take note about your points in order to continuing improving. Thanks again for your review and we hope you can appreciate these improvements in the future. With best regards, Mirian Martín Front Office Manager

Nice hotel in a good location

TripAdvisor rating 4.0/5

Marek_Hofmaenner Business - 22/10/2018 TripAdvisor review

I stayed in this hotel during my business trip and was promoted to privilage room. The room was newly renovated and fully meeting my expectations. The only negative thing was a noise in the morning hours from other rooms and garage doors situated below my room. The breakfast was nice and sufficient and the service was perfect.

Dear Marek_Hofmaenner, Thank you very much for your comment and feedback about your experience in our hotel. Moreover, we regret the inconvenience caused during the morning, please rest assured that we are taking the appropriate measures to prevent future occurrence. We would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at our hotelPlease do not hesitate to contact me during your next visit. Sincerely, Mirian Martín Front Office Manager

Warm welcome

TripAdvisor rating 4.0/5

BackPacker435434 Business - 10/09/2018 TripAdvisor review

Everything in the title + really good location in MadridGuy from reception was speaking 4 languages, really helpful.He also gave me some good recommandations for the restaurant at night. Everything perfect honestly

Dear Guest, Thank you so much to choose Mercure Madrid Centro for your stay in Madrid and thank you to send this beautiful comments. You are a very honest and generous people and the whole team of Mercure are very pleased with your awesome words to us and this hotel. I am very happy to hear you liked the locations but most of all I am especially pleased that you enjoyed the service provided by our staff It is glad to read they provided to you an efficient service to help you. I always feel this is the most important and lasting memory of a hotel. Your compliments about earthling of this small and familiar hotel are very much appreciated too. It will be a pleasure to host you again in future. With best wishes and regards, Mirian Martin Front Desk Manager

Business Travel stay over

TripAdvisor rating 4.0/5

kohcs6957 Business - 16/07/2018 TripAdvisor review

Close proximity to access to Atocha Train Station. Good location to walk through the city park and garden during off working hour. Hotel rooms are adequately spacious to work and rest with minibar in the room. Breakfast food variety could be improved. Wireless internet speed is acceptable for business and leisure functions. The only setback is the rooms soundproofing, we could sometimes listen to others room noise occasionally.

Dear Koh S, Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Hotel Mercure Madrid Centro****
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