Mercure Madrid Centro 4 stars

TripAdvisor rating 4.0/5 1,172 reviews
Mercure Madrid Centro
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+ 17 Services
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Room 1

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Hotel extras

  • In central Madrid, opposite the Prado museum. 10 minutes from Atocha high-speed train station

  • Small charming hotel

  • Free WIFI throughout the hotel

  • No pets allowed

  • Meeting rooms for events and presentations

Services in the hotel and nearby

Check-in from 13h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014
madrid
spain

Tel: +34913600011

Fax: (+34)91/4292391

Contact email

Check-in from 13h00

Check out up to 12h00

  • By plane

    BARAJAS At 12km / 7.46 miles

  • By train

    ATOCHA At 0.8km / 0.5 miles

GPS :40.4139175, -3.6944082999

Our accommodations

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk

Room with twin beds.

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk

Superior Room with twin beds or one double bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Business Desk

Single room.

  • Max. number of persons: 1
  • Area: From 16
  • Wireless internet in your room
  • Business Desk

Standard Room with additional bed.

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • Business Desk

Junior Suite

  • Max. number of persons: 3
  • Area: From 45
  • Views: City side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Business Desk

Our restaurants and bars

SNACK BAR

Photo non contractuelle / Strictly non binding

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 45

  • Maximum capacity: 40 people

Find out more

Our guest reviews for
Mercure Madrid Centro

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,860 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,172 reviews

A typical Mercure: clean, comfortable rooms, good breakfast. Great location. Reasonable price.

Customer review rating 4.3/5

Michael N. Couples - 05/11/2019 Confirmed reviews AccorHotels

This is a typical Mercure: a solid mid-range hotel. The room was small by American standards, but very clean. The beds were quite comfortable. Closet space was adequate. The safe in the room was more than big enough for a laptop. Breakfast was good, with a wide range of offerings, including fresh fruit. The location is just about perfect for a tourist visiting Madrid. The street it is on is directly across the the Paseo del Prado from the Prado Museum, and the hotel is about 50 meters up that street. All of the other major tourist sites are within a 20 minute walk. There are a large number of small bar/restaurants within just a few blocks. Although many of these places don't look like much, they serve surprisingly good food from a variety of regions of Spain and its former empire.

good

Customer review rating 4.3/5

Lopes Families - 04/11/2019 Confirmed reviews AccorHotels

We had a good experience. The hotel was good, it is located in the center of Madrid so everything is near.

Good stay - but no benefits offered for being a Gold member

Customer review rating 4.3/5

Utkarsh Business - 04/11/2019 Confirmed reviews AccorHotels

I liked the room, the staff friendliness but was very disappointed that there was no Welcome Gift which is to be given to a ClubAccor Gold member - I felt cheated. I was very excited to see what would be offered since I am also Hilton Honours Gold and everytime I stay there, they ensure I am given a gift during check in. I also didnt get any room upgrades - the only benefit I received for my loyalty was a voucher to one free beverage at the hotel. At check out, I needed a taxi to be booked. It took 25 minutes for the taxi to arrive, which is fine. What was not okay was that the staff never told me that the taxi will take so long and I asked them twice when the taxi would arrive. Even then, I got no concrete reply on the ETA.

great except the problem with the key system

Customer review rating 4.3/5

Sarita B. Solo - 31/10/2019 Confirmed reviews AccorHotels

great location and hotel, breakfast was good as were the staff. Unfortunately the key system was at fault which i found out after trying to get into the room. I had to ask the staff each time to let me into the room, I found as a woman along not being autonomous a bit backward and inconvenient

Friendly

Customer review rating 4.3/5

Anonymous Families - 30/10/2019 Confirmed reviews AccorHotels

The staff was very friendly. There was a problem with the heating in the room, but was solved. Breakfast a bit unvaried, but very good overall.

Perfect location and great staff

Customer review rating 4.3/5

Anonymous Friends - 29/10/2019 Confirmed reviews AccorHotels

The staff was always ready to help. Everything was a great experience

Dear CATHERINE MARIE O., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Pilgrimage

Customer review rating 4.3/5

Shirley Friends - 28/10/2019 Confirmed reviews AccorHotels

The staff was efficient and friendly.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mirian Martin Front Office Manager

A great Hotel with professional staff and great service

Customer review rating 4.3/5

Glenn Couples - 26/10/2019 Confirmed reviews AccorHotels

Very enjoyable. Stayed in one of the suites. Plenty of space well maintained with a massive balcony rooftop area. Staff friendly and helpful.

Dear GLENN DAVID T., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Boutique hotel offers charm, great location and sustenance for my solo stay in Madrid.

Customer review rating 4.3/5

Dan B. Solo - 25/10/2019 Confirmed reviews AccorHotels

Excellent

Dear DANIEL B., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Perfect location for museum goers. Everything well appointed, as with all AccorHotel properties.

Customer review rating 4.3/5

Penny Couples - 24/10/2019 Confirmed reviews AccorHotels

Front desk people were ok, until we were told to go wait on the corner in the rain for a taxi to the airport because they couldn't seem to locate the one they rang for. Breakfast ok. Room old, bed lumpy and hard, and expensive. But still - we paid for the location and we got it! Can't complain. Everything you want is available, maybe not the best quality, but convenience counts for a lot when you're traveling.

Dear LYNN V., Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirian Martin Front Office Manager

great hotel with great team !

TripAdvisor rating 4.0/5

James X Business - 23/10/2019 TripAdvisor review

This hotel is perfect: very central , close to a lot of restaureant, cloe to museumes , close to metro ! It is very clean. The team is amazingly at your service : trying to sort out any issue i had. The breakfast buffet is great and generous : i liked it ! The only way to progress for this venur should be to refresh the rooms :their are great but a lit old fashionned.

Dear James X, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Well Located

Customer review rating 4.3/5

John H. Families - 22/10/2019 Confirmed reviews AccorHotels

Well located for visits to the centre of Madrid. We were only visiting for a day and had to get to Atocha, so it was fine.

Dear JOHN H., Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirian Martin Front Office Manager

Friendly staff but no noise insulation in rooms

Customer review rating 4.3/5

Anonymous Business - 21/10/2019 Confirmed reviews AccorHotels

I arrived back at my room at midnight and I could clearly hear a conversation in the neighbouring room both from the corridor and from inside my room. Fortunately the conversation stopped after a while but if I had been in my room earlier this would have been very annoying.

Dear DAVID ALEXANDER C., Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirian Martin Front Office Manager

two nights in Madrid

TripAdvisor rating 4.0/5

tnoyama Couples - 21/10/2019 TripAdvisor review

Great location and good service and good breafast. Next time I will stay at least 4 nights in Madrid. We planned 3 nights in Toledo this time, but 4 nights in Madrid and 2 nights in Toledo could have been better plan.

Dear Tnoyama, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Very nice

Customer review rating 4.3/5

Karin C. Solo - 17/10/2019 Confirmed reviews AccorHotels

Like being at home.

Dear KARIN ANNE C., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Well located hotel

TripAdvisor rating 4.0/5

ChasVI Couples - 17/10/2019 TripAdvisor review

We have stayed in many Mercure hotels before and this one was conveniently located for Atocha Station, old Madrid and the Prado etc. We had a junior suite at the top of the hotel with a balcony. The reception staff were exceptionally helpful with local knowledge.

Dear ChasVI, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Quick Family Holiday

Customer review rating 4.3/5

Justin Families - 16/10/2019 Confirmed reviews AccorHotels

Excellent hotel. Very quiet room and fast elevators.

Dear HEATHER RENE M., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Good location

Customer review rating 4.3/5

Ed Solo - 09/10/2019 Confirmed reviews AccorHotels

Nice hotel closed to many attractions

Dear EDUARDO C., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

perfect

Customer review rating 4.3/5

Rajaa Business - 07/10/2019 Confirmed reviews AccorHotels

Thank you for the upgrade room. Was lovely and comfortable stay.

Dear RAJAA K., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Extremely helpful and pleasant staff

Customer review rating 4.3/5

Anonymous Business - 30/09/2019 Confirmed reviews AccorHotels

I was greeted by very pleasant reception staff. Room and amenities are excellent. Reception team also have helped with all queries promptly. Perfect and comfortable stay, thank you.

Dear NATASHA NADIA KASTURI R., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager
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