Mercure Madrid Centro 4 stars

TripAdvisor rating 4.0/5 1,147 reviews
Mercure Madrid Centro
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Room 1

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Hotel extras

  • In central Madrid, opposite the Prado museum. 10 minutes from Atocha high-speed train station

  • Small charming hotel

  • Free WIFI throughout the hotel

  • No pets allowed

  • Meeting rooms for events and presentations

Services in the hotel and nearby

Check-in from 13h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014
madrid
spain

Tel: +34913600011

Fax: (+34)91/4292391

Contact email

Check-in from 13h00

Check out up to 12h00

  • By plane

    BARAJAS At 12km / 7.46 miles

  • By train

    ATOCHA At 0.8km / 0.5 miles

GPS :40.4139175, -3.6944082999

Our accommodations

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

Room with queen-size bed

  • Max. number of persons: 2
  • Area: A partir de 20
  • Wireless internet in your room
  • Business Desk

Room with twin beds.

  • Max. number of persons: 2
  • Area: A partir de 20
  • Wireless internet in your room
  • Business Desk

Superior Room with twin beds or one double bed

  • Max. number of persons: 2
  • Area: A partir de 25
  • Wireless internet in your room
  • Business Desk

Single room.

  • Max. number of persons: 1
  • Area: A partir de 16
  • Wireless internet in your room
  • Business Desk

Standard Room with additional bed.

  • Max. number of persons: 3
  • Area: A partir de 25
  • Wireless internet in your room
  • Business Desk

Junior Suite

  • Max. number of persons: 3
  • Area: A partir de 45
  • Most of the accommodation: TERRACE *

* Subject to availability

  • Wireless internet in your room
  • Business Desk

Our restaurants and bars

SNACK BAR

Photo non contractuelle / Strictly non binding

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 45

  • Maximum capacity: 40 people

Find out more

Our guest reviews for
Mercure Madrid Centro

100% genuine reviews from our guests

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AccorHotels Rating 4.3/5

1,694 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,147 reviews

Customer review rating 4.3/5

Anonymous Couples - 14/08/2019 AccorHotels review

All was good!

jennifer W.

Customer review rating 4.3/5

Jennifer W. Couples - 13/08/2019 AccorHotels review

Okay, didn,t receive voucher for welcome drimk. Shower cubile terrible, water on the floor, towels very thin.

Nice small hotel in Madrid

TripAdvisor rating 4.0/5

LAMLAM13 Family - 12/08/2019 TripAdvisor review

The location is a bit remote to the main attractions in Madrid. However both the hardware and software of the hotel is excellent. Very attentive staff give us a warm welcome. The restaurant suggested by the staff is really nice and as described. The hotel room facilities is nice and in good condition.

Dear LAMLAM13, Thank you so much to choose Mercure Madrid Centro Hotel for your stay in Madrid and thank you to send this beautiful comments. You are a very honest and generous people and the whole team are very pleased with your awesome words to us and this hotel. I am very happy to hear you liked the facilities but most of all I am especially pleased that you enjoyed the service provided by our staff. It is glad to read they provided to you an efficiente service to help you. I always feel this is the most important and lasting memory of a hotel. It will be a pleasure to host you again in future. With best wishes and regards, Mirian Martín Front Office Manager

Great time in Madrid

TripAdvisor rating 4.0/5

Johnson Y Couples - 12/08/2019 TripAdvisor review

We had a really great time in Madrid and the main reason is that we stayed in Mercure which is in the center area. The location is beautiful. It is very convenient to walk every direction to look those fantastic buildings. It is right in the center of Golden art triangle. The famous museum Prado is right cross the street. We stayed in the museum for a whole day! The breakfast was really great in this hotel. The service is excellent. They managed well even thought it was super crowded sometimes in the morning. I’m very glad that I made a good choice. It made our trip more memorable!

Dear Johnson Y, First of all thank you so much for this wonderful review. Thank you for your kind words and consideration. We are very happy that you enjoyed your time here and liked the hotel and location. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It will be a real pleasure for us to host you in our hotel again. With kind regards, Mirian Martín Front Office Manager

Perfect

Customer review rating 4.3/5

Erinç A. Families - 10/08/2019 AccorHotels review

The location was excellent. Rooms were very clean. Beds were comfy. The only downside was the walls were very thin, could hear the room next door open/close the curtains but we have nothing to complain.

Great location and good accomodation. Only low score for the bearkfast

Customer review rating 4.3/5

Bruno G. Families - 08/08/2019 AccorHotels review

Everything was fine and the reception people was very nice! 2 issues: - I did not receive the bill by email yet, although reception lady told me that I would get it. Therefore, yet I am not able to confirm the total cost of the stay (the reception did not show me the detailed bill when I paid, which is unusual) - The breakfast is just average, as the quality food is not so good (ham, yogurts, fruits, orange juice, etc.). Please promote organic and local food, we would appreciate it.

Great place in a great location

Customer review rating 4.3/5

Marianna Families - 03/08/2019 AccorHotels review

All sights are within a walking distance. Staff is great

Dear Marianna, Thank you for your review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Mirian Martin Front Office Manager

Excellent!!

Customer review rating 4.3/5

Lou A. Couples - 03/08/2019 AccorHotels review

Excellent facilities, service and food

Dear Mr A., It is a pleasure to receive positive feedback. Thank you again for your comments about your experience with us. Hope see you soon, Mirian Martin Front Office Manager

Nice stay in Madrid

Customer review rating 4.3/5

Rostysla Couples - 02/08/2019 AccorHotels review

Value for money. Thanks.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mirian Martin Front Office Manager

Memorable Stay in Madrid

TripAdvisor rating 4.0/5

Mohan1956 Friends getaway - 02/08/2019 TripAdvisor review

Hotel is centrally located, staffs were pleasant and inviting and eager to help. Guided us with local areas and activities. Breakfast is reasonably good served from 7am to 11 which helped us as late risers. Overall good people there to make our stay comfortable.

We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A wonderful, comfortable, clean, centrally located boutique hotel

Customer review rating 4.3/5

Ed F. Couples - 29/07/2019 AccorHotels review

The staff was first rate and the breakfast was delicious with many foods to choose from. I had a wonderful stay here with my newly wed wife and would definitely return. Great value.

Dear Edward F., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

Happy with all

Customer review rating 4.3/5

Menha E. B. Solo - 29/07/2019 AccorHotels review

It was a beautiful experience. Everything went very well.

Dear MENHA AHMED HAMED E., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager
Customer review rating 4.3/5

Anonymous Families - 28/07/2019 AccorHotels review

The location was great. The breakfast was good. The problem we had was that the rooms were noisy. We could hear other guests walking and moving their cases on the floor. We could also hear the doors slamming as guests let them close. One night a group of young girls were very noisy around midnight, talking in the corridor and letting the room doors slam. I rang reception and they said they would send someone up. Basically the rooms are not well sound proofed.

Dear GREGORY VINCENT S., Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mirian Martin Front Office Manager

So beautiful , and comfortable

TripAdvisor rating 4.0/5

Manona A Solo travel - 26/07/2019 TripAdvisor review

The location is excelllent, 10 minutes from atocha train station .The breakfast is lovely , the service is beautiful, the staff is helpful . The rooms are very clean. The area is quiet, and no much noise

Dear guest, We are very happy to read that you had a great time in our hotel! We do our best to give the best possible customer service to our guests. Furthermore we would like to thank you for leaving a positive comment, this motivates the team only more to keep giving their best. Kind regards, Reception

Great service, very clean and comfortable hotel in a great location.

Customer review rating 4.3/5

Jess Friends - 24/07/2019 AccorHotels review

We really enjoyed our stay. Both our rooms were ready on arrival and the customer service at the front desk from Luis and the other staff was exceptional. Really friendly and helpful. We ended up staying here again after we returned from Burgos because all the staff were so welcoming.

Dear JESSICA F., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Linda Purwanti Director of Quality Sofitel Bali Nusa Dua Beach Resort h9… Mirian Martin Front Office Manager

Nice stay

Customer review rating 4.3/5

Anonymous Solo - 23/07/2019 AccorHotels review

Had a lovely stay. My one reason for potentially not returning was the lack of noise proofing between rooms. When the man next door cleared his throat, it sounded like he was in my room. Thank goodness he was not louder or engaged in other activities. I know that is a difficult thing to correct.

Dear Wendy, Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns. Sincerely, Mirian Martin Front Office Manager

Excellent

Customer review rating 4.3/5

Yazan A. Couples - 21/07/2019 AccorHotels review

Perfect overall

Dear Yazan A., Thank you for your comments. Best regards, Mirian Martin Front Office Manager

Every time I know that will be good

Customer review rating 4.3/5

S. T. Couples - 20/07/2019 AccorHotels review

Friendly atmosphere, great location, clean, nice bathroom, good breakfast, the room was a little bit small

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mirian Martin Front Office Manager

An enjoyable stay

Customer review rating 4.3/5

Claush Families - 20/07/2019 AccorHotels review

We feel welcome every time we stay at the Mercury Centro as the employees makes guests feel very welcome. The hotel is places central in Madrid and therefore it is the fourth time we have chosen it as our base

Dear Claus, It is always a pleasure to receive positive feedback. Thank you for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely, Mirian Martin Front Office Manager

MRS MARIE REGO

Customer review rating 4.3/5

Marie Business - 19/07/2019 AccorHotels review

GOOD HOTEL, BASIC FACILITIES - OK FOR 1 NIGHT STAY. STAFF WELCOMING

Dear Maria Manuela, Thank you for sharing your experience. Sincerely, Mirian Martin Front Office Manager
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