Hotel - Mercure Madrid Centro
Mercure Hotel Mercure Hotel

Mercure Madrid Centro

4.0/5 1,006 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 13h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • LATE CHECK-OUT UP TO 6 PM (Paying)
  • Porter
  • Concierge

Catering

  • Breakfast
  • Room service
    • Cold snacks
    • Opening hours : Week 07:30-23:00
    • Opening hours : Week-end 07:30-23:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

  • 60 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Your meetings and events

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4.3/5 AccorHotels Rating 949 reviews

Our guest reviews for Mercure Madrid Centro

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,006 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Ma C. G. Families - 02/07/2018 AccorHotels certified review
« Nice location, had a nice junior suite »

Value for price we paid. Breakfast was good, our junior suite was spacious and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Mercure Madrid Centro****

Ray M. Business - 01/07/2018 AccorHotels certified review
« Excellent value and confortable hote »

The staff was friendly and very helpful when i checked in, providing me information about places to visit, eat, and other activities. The rooms are very comfortable and have great air conditioning. I had a good night’s sleep and will definitely plan to come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ray, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Madrid Centro****

raydmak Business - 01/07/2018 TripAdvisor review
« Excellent hotel near many attractions »

The front desk staff was very friendly and helpful during my check in. My first Tim in Madrid, so the front desk agent went out of her way to give me information about nearby attractions and restaurant recommendations. My room was camera comfortable and had AC! I would highly recommend this hotel to any traveler coming to Madrid looking for a comfortable, quiet, and well-situated place to stay.

Atk Friends - 26/06/2018 AccorHotels certified review
« Decent stay, price higher than expected »

Overall a pleasant experience. Reception was courteous but not as good as the reception in Accor Asian hotels. No free bottled water in room. No toothbrush or toothpaste provided.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Mercure Madrid Centro****

Sandra Families - 24/06/2018 AccorHotels certified review
« Great location and staff »

The staff could not be more kind or helpful, the rooms are clean with comfortable beds, and there were fresh (fruited) water pitchers in the lobby at all times - refreshing respite from our days walking and sightseeing in hot Madrid! Location was perfect - So close to the Prado and Thyssen museums, and walkable to Atocha Train Station - we walked everywhere from the Mercure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra, Your compliments of the Mercure Madrid Centro Hotel are greatly appreciated. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. Your compliments of our staff, location and welcome drinks are very much appreciated. Thank you so much for choosing to stay with us, and for taking time to write such a wonderful review !. We look forward to your return. Best regards, Mirian Martin Front Office Manager

Anonymous Couples - 23/06/2018 AccorHotels certified review
« Great location. Noisy room. »

The location was very central, the staff were most helpful the room was clean, well appointed. However, we were on the 7th floor, right next to the housekeeper's room, which was noisy. In addition the people in the room next door had their TV volume too high and it disturbed us. Special thanks to the check-in staff, who gave us great guidance about highlights of places to 'not miss', places to eat, etc?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel Mercure Madrid Centro****

Hajnalka Couples - 16/06/2018 AccorHotels certified review
« Congress trip »

Great localization, friendly and helpful staff, lactose-free milk

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hajnalka, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Madrid Centro****

Michel P. Families - 15/06/2018 AccorHotels certified review
« Good hotel in the center of Madrid »

Good stay.Nice and helpful staff.Only one major problem: very bad soundproofing of the rooms (one hears too much voices and noises of the neighbors rooms..This is known by the hotel staff!!!)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Mercure Madrid Centro****

Ronald L. W. Friends - 13/06/2018 AccorHotels certified review
« Nice staff and very helpful »

Good location and nice breakfast, we have a present stay and looking forward for the next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Madrid Centro****

Paul A. Couples - 28/05/2018 AccorHotels certified review
« Great location shame about the wifi »

The location was extremely convenient in easy walking distance to most popular locations. The daily breakfast was great! Wifi was extremely poor reaching minimum speeds and frequent drop outs. Was unable to successfully stream music or load web pages most of the time particularly when this is a service .. very disappointing when internet is this bad I’d rather be without it than spend time getting angry at how poor the service is ..

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Madrid Centro****

Emilie M. Families - 24/05/2018 AccorHotels certified review
« Great location »

I would stay here again. Friendly staff, great housekeeping, comfy beds, and you can’t beat the location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emilie, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Greetings from Madrid. Hotel Mercure Madrid Centro****

Paul G. Couples - 20/05/2018 AccorHotels certified review
« Good, central hotel »

Check in was excellent Room was very good Staff very polite and knowledgeable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Greetings from Madrid. Hotel Mercure Madrid Centro****

James W. Families - 18/05/2018 AccorHotels certified review
« Very enjoyable stay »

We really loved our stay at the Mecure. It was our favorite hotel in our three week Spain vacation. We booked the suite and it was very comfortable! The rooms were spacious and the bathroom modern and extremely clean! The real gem is the private deck! Oh I wish I could have spent more time out on the private deck! The people working at reception all spoke very well English! The location of the hotel couldn’t be any better for any art lovers. It is across the street from the Prado! The Thyssen is about 3 minutes walking to the left and the Reina Sofia is about 10 minute walk to the right. I will definitely stay at Mercure again when I return to Madrid!

Our hotel has responded to the review
Our hotel has responded to the review

Dear James W., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Madrid Centro****

Macbutt Business - 15/05/2018 AccorHotels certified review
« Great Great Great »

Great location, great staff, super enjoyable stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matt, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Greetings from Madrid. Hotel Mercure Madrid Centro****

Sjur L. H. Friends - 08/05/2018 AccorHotels certified review
« Good service as from reception, room attendant and breakfast room. »

Did find location excellent and as for hotel personel we were very happy with the service and information we needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Mercure Madrid Centro****

Tracey C. Friends - 05/05/2018 AccorHotels certified review
« Centrally located spacious rooms too. »

Was very well placed for seeing the sights. Only downside was walls were quite thin and we had so.e noisy neighbours.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracey, We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Mercure Madrid Centro****

Couples - 05/05/2018 TripAdvisor review
« Very good quality/price »

The room was clean and comfortable, the staff was very friendly and accommodating, the breakfast was decent for the price and the location is pretty central (walking distance from major areas). The only problem was that the city trash was removed in the middle of the night which makes for an unpleasant noisy way to wake up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maryse L, Thank you for scoring your experience at Mercure Madrid Centro. We appreciate any feedback as it helps us improve the quality of our services. Please, feel free to contact me directly if you wish to comment your stay further. We look forward to welcoming you back soon! Sincerely, Mirian Martín

Andrew K. Business - 01/05/2018 AccorHotels certified review
« Good location, friendly and helpful staff, good value busines shotel. »

Friendly staff and check-in, comfortable rooms and good restaurant quality and service. Great city location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew K, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and we look forward to seeing you again very soon. Sincerely, Mirian Martin Front Office Manager

Wayne Families - 26/04/2018 AccorHotels certified review
« Could have been amazing... »

There were many things that I liked about the hotel. The location was great (just outside the Prado museum), the bedding was extremely confortable and the breakfast was tasty. The size of the room was the biggest let down. The room we were given was way too small for 3 people, such that it was almost impossible to open the door to get out onto the balcony because the door was hitting against the single bed. The room should only be a 2 person room!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wayne, Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Mercure Madrid Centro****

Peter Families - 25/04/2018 AccorHotels certified review
« mixed views »

mixed views - location was great -services basic and staff good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for taking the time to tell us about your experience at the Mercure Madrid Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Mercure Madrid Centro****

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