Hotel - Mercure Madrid Centro
section.presentation.hotel.accorhotels
Mercure Hotel

Mercure Madrid Centro

Calle Lope De Vega 49 
28014  Madrid
SPAIN

874 reviews
TripAdvisor Rating Based on 874 reviews
See rates
Best price guarantee
From
From 69.00 EUR Non member rate
From 65.55 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 13h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Early Check In
  • Porter
  • Concierge

Catering

  • Room service
    • Cold snacks
    • Opening hours : Week 07:30-23:00
    • Opening hours : Week-end 07:30-23:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Fully equipped rooms ensure that our customers have a pleasant stay. Enjoy rooms inspired by the Golden Age of Spanish Literature, the works of Lope de Vega and 17th-century Madrid.

  • 60 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Automatic temperature control
    • Crib on request
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Your meetings and events

4.3/5 AccorHotels Rating Based on 532 reviews

Our guest reviews for Mercure Madrid Centro

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 874 reviews
AccorHotels certified review
Bel Friends - 09/08/2017
« Excellent staff  »

The staff where extremely helpful and polite. They could not help us enough. Location was fantastic too

AccorHotels certified review
Anonymous Friends - 31/07/2017
« Average Hotel »

Geat location, overpriced breakfast buffet, and the rooms need sound proofing. You can hear lots of noise from neighboring rooms but the worse are the chambermaids talking loudly in the corridors and when ckeaning the rooms.

AccorHotels certified review
Mazen M. Business - 30/07/2017
« Mazen Mehio »

Excellent stay with a good location in the heart of Madrid and a pleasant staff with a great welcome.

AccorHotels certified review
Yasu Solo - 29/07/2017
« nice location »

this hotel is very nice location to tourism. It locate near to museum, metro station and to take a coffe, beer. The room is no large. not enaugh to put big baggage. tv channel was not be watched.

AccorHotels certified review
Ben D. L. Couples - 27/07/2017

Our room was not cleaned at all on the first day of stay. Just after I asked from reception, somebody made up our bed late in the evening and that's it. No coffee capsuls were added, no toileties, nothing. I thought this was because of the late time, but exactly the same happened on the next day. Only when I asked from reception, I was given 4 capsules for coffee machine. At this moment I did not see, that again nothing was added in the bathroom. I was too tired to call to reception again... Important to mention, that we stayed in Junior Suite. I use to stay in Mercure hotels a lot, this was my first bad experience...

AccorHotels certified review
Timothy Families - 23/07/2017
« Good hotel »

Good hotel and very good stuff.

AccorHotels certified review
Steven J. K. Couples - 15/07/2017
« Great staff, great room, great location. »

Everything was well above par.

AccorHotels certified review
Robert R. Couples - 11/07/2017
« Great Stay »

Fantastic, well worth the points!

AccorHotels certified review
Elyn K. Couples - 10/07/2017

Very comfortable. Love the location. Breakfast was very good. Everyone was accommodating.

AccorHotels certified review
James H. Couples - 08/07/2017
« Great hotel experience  »

.room was ready when we arrived. Junior suite with balcony. We had a welcome drink wine and water...with coffee machine. Staff very friendly professional and helpful..great location...we stay at a lot of Mercure hotels. This was special.

AccorHotels certified review
Ratatosk Couples - 06/07/2017
« Very good service in the reception, room ok, clean and tidy! »

We are looking forward to next stay at your hotel! We were particularly satisfied with the fine service from the reception team. However we experienced one small problem: The staff in the breakfast restaurant did not have sufficiently training or education. We waited every morning too long to get specific items from the table. From day to day we had to ask for e.g. bread, yoghurt, marmelade and so on. The poor service here did not match the relatively expensive breakfast.

AccorHotels certified review
Paul R. Business - 06/07/2017
« Excellence, every time, without fail! »

My stay was the usual mix of brilliance and professionalism from Clara, Alejandro and Marina! The staff which work for your hotel at this location truly make a difference to myself and all of the guests who use the hotel. I spend on average 4 nights per week in hotels across the world, and the Mercure Madrid Centro is one of my favourite anywhere in the world, I don't think of the staff in this hotel as just staff, I think of them as friends because that is how I am treated when I return! I look forward to my next stay with the amazing team at this location!

AccorHotels certified review
Iwao W. Couples - 05/07/2017
« Comfortable stay at the urban retreat. »

It was very short stay , but was very impressive for me. Your hotel is cozy, calm and friendly. And the room was always cleaned. I was very pleased the junior suite room has the balcony. There was only one thing I felt regrettable. In room dining " sushi " was not delicious.

AccorHotels certified review
World C. Couples - 01/07/2017
« Loved it!! »

This hotel hit all the marks. The front office staff and porters were amazing. The one bellman sent us up some sweets and the girl at check in pointed out some great places to visit. Our visit coincided with World Pride and I felt as though the staff embraced us as a gay couple and were willing to help us locate great bars and events that were catering to the GLBT community. The room was well appointed, clean and comfortable. The lobby and breakfast area were welcoming and stylish. One personal touch that I enjoyed was the candy and juice provided in the lobby at check in. You should be very proud of your staff for being great ambassadors for your wonderful property and amazing city.

AccorHotels certified review
Karin C. Couples - 29/06/2017
« The staff is always kind and helpful. »

Love everything

AccorHotels certified review
Teacherfamily Couples - 25/06/2017
« Well-located »

The overall experience was excellent. The hotel is convenient to the Prado, the Retiro, and The Atocha train station. The metro is about a 15 minute walk. There are limitless tapas bars just steps away, as well as a small grocery store and nice places to eat breakfast. The hotel itself is quiet and comfortable. So you can be out partying, and come in to a tranquil place to sleep. The rooms are a little small, but clean. They provide everything a traveler could want. One word of advice: make sure you put your privacy card up. Either tell them to clean the room or leave you alone. If you don't, they come in when they please, and at odd hours by American standards. Other than this minor thing, our stay was excellent.

AccorHotels certified review
Joseph Couples - 21/06/2017
« Average stay »

Average staff and facilities. Good breakfast

TripAdvisor review
Business - 20/06/2017
« in the center , perfect for visiting »

This was my second stay in this hotel , was upgraded as an accor gold , check in was fast , so was the check out early in the morning , the room was perfect , nothing to complain about . One excellent point : the breakfast is really worth it .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kurkhar, Thank you so much for commenting your experience with us! It was a pleasure to welcome you back and I am delighted to read that you enjoyed your stay and our breakfast! We look forward to welcoming you again soon! Sincerely, Clara García-Jiménez Front Office Manager

AccorHotels certified review
Yasna Families - 16/06/2017
« Satisfecha »

Agradable

AccorHotels certified review
Anonymous Families - 16/06/2017
« Very Satisfied »

First time to Madrid. We felt the location was superior. We were treated well by your staff

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 69.00 EUR Non member rate
From 65.55 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 360 m ibis Styles Madrid Prado
ibis Styles Madrid Prado Hotel
From
From 63.00 EUR Non member rate
From 59.85 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.8 km ibis Madrid Centro
ibis Madrid Centro Hotel
From
From 69.00 EUR Non member rate
From 65.55 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 2.1 km Mercure Madrid Plaza de Espana
Mercure Madrid Plaza de Espana
From
From 84.00 EUR Non member rate
From 79.80 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 2.1 km Novotel Madrid Center
Novotel Madrid Center Hotel
From
From 72.00 EUR Non member rate
From 68.40 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in Madrid
See rates