Mercure Genova San Biagio 4 stars

TripAdvisor rating 4.0/5 1,019 reviews
Mercure Genova San Biagio
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Hotel extras

Online check-in and fast check-out, free WIFI, free Internet point. Spacious modular meeting space divided into 3 rooms for events, conferences and training courses for up to 270 people. Large free outdoor car park and coach parking space.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • CRISTOFORO COLOMBO
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 3 meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Mercure Genova San Biagio

Via Romairone 14
16163
genova
italy

Tel: +39010989751

Fax: (+39)010/98975399

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    CRISTOFORO COLOMBO At 7.9km / 4.91 miles

  • By plane

    CRISTOFORO COLOMBO At 15km / 9.32 miles - Shuttle paying

  • By car

    GENOVA BOLZANETO At 2km / 1.24 miles

  • By train

    SAN BIAGIO At 1.5km / 0.93 miles

GPS :44.476013, 8.897402

Our accommodations

120 spacious and welcoming rooms equipped with complimentary WIFI, LCD TV with national and international channels, air conditioning and minibar with complimentary water. Double Rooms available with a crib and also for people with reduced mobility.

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 19
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

RISTORANTE AL SERRO

Type of cuisine: International

The Al Serro restaurant, bathed in light thanks to the huge terrace it overlooks, offers a selection of regional and international dishes. Perfect for business lunches and receptions for up to 270 people.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA TERRAZZA

Photo non contractuelle / Strictly non binding

The La Terrazza bar, attached to the Al Serro restaurant, welcomes guests for a pleasant break, an aperitif or a romantic after-dinner drink to sip while enjoying the colors of the sunset.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 320

  • Maximum capacity: 270 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Mercure Genova San Biagio

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

1,267 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,019 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Accor down the pan

Customer review rating 4.5/5

Mark W. Business - 11/08/2019 AccorHotels review

I used to use Accor a lot but their prices got to high and standards dropped, so I thought I would try again as its been a long time maybe they have improved, It seems not or they have just stopped with the Mercure range and let it die, staff are great but thats where it stops, the hotel is shabby and old, rooms are average with no coffee machine, most 3 and 4 star hotels have this as standard, bathroom old and mouldy, double bed is actually 2 singles pushed together, that is not a double bed, two motorbikes pushed together does not make them a car, mattress also had no protective cover so all the sweat and liquids from other users would soak into the mattress, disgusting, never again will I use Accor

Dear mark W., Thank you for taking the time to tell us about your experience at the Mercure Genova San Biagio. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely,

Excellent

Customer review rating 4.5/5

Family Families - 11/08/2019 AccorHotels review

Excellent

Dear Raj A., We very much appreciate your comments regarding your stay at the Mercure Genova San Biagio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good

Customer review rating 4.5/5

Chen K. Families - 11/08/2019 AccorHotels review

Very good

Dear Chen K., We very much appreciate your comments regarding your stay at the Mercure Genova San Biagio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice hotel, nice staying in Genoa

Customer review rating 4.5/5

Paul N. B. Families - 06/08/2019 AccorHotels review

Fast and amiable check in; good room with some minimal problems: i. condensed water from air conditioning system is not correctly collected and so it flow on the room' floor; ii. shower head is not sealed and the water is dispersed near of head. In general the confort was very good!

Dear Paul Nicolae B., Thank you for taking the time to tell us about your experience at the Mercure Genova San Biagio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Helpful and attentive staff

Customer review rating 4.5/5

Anonymous Families - 13/07/2019 AccorHotels review

The hotel staff made our family occasion very memorable, with a lovely and thoughtful surprise.

Dear Sonja G., We very much appreciate your comments regarding your stay at the Mercure Genova San Biagio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Average

Customer review rating 4.5/5

Alan R. Families - 30/06/2019 AccorHotels review

Regular experience for a mid-range hotel. Was not welcomed with the best-in-class guest experience of Accor

Dear Alan Alberto R. Pagani, Thank you for taking the time to tell us about your experience at the Mercure Genova San Biagio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Almost ....

TripAdvisor rating 4.0/5

R5029OIsteveh Family - 05/06/2019 TripAdvisor review

Rooms were clean and of good size. The A/C did not work all night, but following morning decided to turn on. The shower water hose was cut and thus no water at the shower head. At 11PM didn't bother calling for maintenance. We had a 2nd room and use the shower in the other room

Customer review rating 4.5/5

Aleksandra Couples - 09/05/2019 AccorHotels review

satisfied

Dear Aleksandra R., We very much appreciate your comments regarding your stay at the Mercure Genova San Biagio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good stay in this Mercure Hotel

TripAdvisor rating 4.0/5

Curiosity19116282875 Family - 01/05/2019 TripAdvisor review

Very kind personnel ! Dinner was excellent and I've forgot one jacket in the room . The support and the use of LHost was just perfect ! Very happy ! I will recommend this Mercure hotel to my family and friends

Dear Guest, it is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

Fine hotel.....

Customer review rating 4.5/5

Steve Friends - 29/04/2019 AccorHotels review

We arrived in heavy rain on motorcycles....so a soggy checkin....

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

The staff were not particularly helpful.

Customer review rating 4.5/5

Anonymous Couples - 22/04/2019 AccorHotels review

The staff were not particularly welcoming - we had an issue with an email request before our stay which was not satisfactorily dealt with.

Dear Annie K., Thank you for taking the time to tell us about your experience at the Mercure Genova San Biagio. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely,

Hotel at the outskirts of Genova

Customer review rating 4.5/5

Heikki Families - 22/04/2019 AccorHotels review

Big hotel at the outskirts of Genova. Good breakfast. The facilities needs updating since the hotel looks as if not been renovated for a long time. Helpful staff. Nice welcome drink.

Dear HALUK T., We very much appreciate your comments regarding your stay at the Mercure Genova San Biagio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.5/5

Julian T. Friends - 19/04/2019 AccorHotels review

Good hotel, although out of the centre has good public transport links.

Dear Julian T., We very much appreciate your comments regarding your stay at the Mercure Genova San Biagio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Large family hotel at the suburbs of Henova

TripAdvisor rating 4.0/5

Haluk T Family - 17/04/2019 TripAdvisor review

We stayed during easter break, rooms were big and it has a large restaurant, a bit far from the city center, rooms needs renovation but basic level is met. We did not have much time to discover it vicinity though.

dear Guest, we are really glad that you enjoyed your stay in our hotel, your satisfaction is our best reward. Waiting to welcome you again, best regards

Overheated room.

Customer review rating 4.5/5

Md Business - 14/04/2019 AccorHotels review

The room window could not be opened. The air conditioning did not work, so I was sweating all night. The staff was made aware of the problem but offered no solution.

Dear Mathew D., Thank you for taking the time to tell us about your experience at the Mercure Genova San Biagio. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mercure Genova , just great....

Customer review rating 4.5/5

Burkhard Business - 05/04/2019 AccorHotels review

Since the Hotel is not in the center of Genova , but easy to find with a huge parking. The receptionist were friendly, personalized Check in a few minutes done. The Room decorated a little classic , clean, the bed comfortable. Bathroom, clean and good. Breakfast buffet con huge variety to choose from. After Breakfast good bye Genova. I will definitely come back for another visit in Mercure Genova.

Dear Burkhard H., We very much appreciate your comments regarding your stay at the Mercure Genova San Biagio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice hotel

Customer review rating 4.5/5

Pak T. F. Couples - 18/03/2019 AccorHotels review

The hotel is not in not in central Genoa. The hotel room is a bit dark. Check in was good and Monica at the reception was excellent.

Dear Pak Tim F., We very much appreciate your comments regarding your stay at the Mercure Genova San Biagio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent location with outstanding staff service

Customer review rating 4.5/5

Patrick Couples - 21/02/2019 AccorHotels review

Reception was welcoming and friendly. The room was excellent

Dear PATRICK H., We very much appreciate your comments regarding your stay at the Mercure Genova San Biagio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

convenient near Genova with parking

Customer review rating 4.5/5

Jeroen Solo - 07/02/2019 AccorHotels review

Pleasant room, good breakfast, located near highway outside of Genova centre.

Dear Jeroen A., We very much appreciate your comments regarding your stay at the Mercure Genova San Biagio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

Customer review rating 4.5/5

Phil Solo - 16/01/2019 AccorHotels review

Staff was most friendly and helpful Check-in was fast Room was extremely nice, comfortable bed, nice size bathroom, clean and tidy. All the amenities one needs to make the stay perfect Great buffet breakfast with a large variety of foods to choose from

Dear Philip L., We very much appreciate your comments regarding your stay at the Mercure Genova San Biagio. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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