Mercure Kakadu Crocodile Hotel 4 stars

TripAdvisor rating 3.5/5 1,495 reviews
Mercure Kakadu Crocodile Hotel
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Hotel extras

Combining a superb location with an excellent range of services and facilities, Mercure Kakadu Crocodile Hotel features 110 air-conditioned guest rooms, an outdoor swimming pool, the Escarpment Restaurant and Bar and event facilities for up to 250 guests.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Swimming pool
  • Massage (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Kakadu Crocodile Hotel

Flinders Street
0886
jabiru
australia

Tel: +61889799000

Fax: (+61)8/89799098

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    JABIRU AIRPORT At 8km / 4 miles

GPS :-12.671082, 132.831457

Our accommodations

Spacious, light and airy, guest rooms at Mercure Kakadu Crocodile Hotel provide a cool, inviting space, perfect for relaxing in after a long day exploring the region. Guests looking for hotels in Kakadu can choose from a range of accommodation options at this impressive hotel, with a variety of bedding configurations to suit individuals, couples, families and groups of friends. Tastefully appointed and contemporary, each guest room features aboriginal artwork, a desk, WIFI access and a modern ensuite.

Standard room with 1 queen size bed

  • Max. number of persons: 2
  • Area: From 33
  • Wireless internet in your room
  • Coffee/tea making facilities

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 33
  • Wireless internet in your room
  • Coffee/tea making facilities

Superior Room 1 Queen and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 33
  • Wireless internet in your room
  • Coffee/tea making facilities

Superior Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 33
  • Wireless internet in your room
  • Coffee/tea making facilities

Courtyard Family Room 1 Queen and 2 Single Beds

  • Max. number of persons: 4
  • Area: From 33
  • Wireless internet in your room
  • Coffee/tea making facilities

Superior room with 1 queen size bed

  • Max. number of persons: 2
  • Area: From 33
  • Wireless internet in your room
  • Coffee/tea making facilities

Courtyard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 33
  • Wireless internet in your room
  • Coffee/tea making facilities

Our restaurants and bars

ESCARPMENT RESTAURANT

Type of cuisine: Bistro

Embracing indigenous culture with our take on local bush tucker as well as offering modern Australian cuisine, Escarpment Restaurant is open for breakfast, lunch and dinner and uses locally sourced ingredients to showcase our region.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ESCARPMENT BAR

Photo non contractuelle / Strictly non binding

Enjoy balmy nights with a wide selection of iconic Australian wines, icy cold beers and signature cocktails before heading down into the air-conditioned restaurant for dinner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 325

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Mercure Kakadu Crocodile Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

2,678 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,495 reviews

Great base in Jabiru!

Customer review rating 4.0/5

Gary R. Friends - 09/09/2019 AccorHotels review

It's nice to know that at the end of an adventurous day the comforts of home await. The restaurant and bar with welcoming staff who were both friendly and helpful and it was nice to see their personalities shine in friendly conversation.

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua Mitchell Assistant Manager

Adequate

Customer review rating 4.0/5

Anonymous Couples - 08/09/2019 AccorHotels review

Resort is tired and bistro/ meals area and food needs to come into the 21st century with regard to food choices and health. Pool area was substandard. Given lack of swimming opportunities in the top end why not have a big inviting pool and sun lounge facility.

Dear Mrs K., Thank you for taking the time to tell us about your experience at the Mercure Kakadu Crocodile Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joshua Mitchell Assistant Manager

Comfortable and friendly

Customer review rating 4.0/5

Anonymous Couples - 08/09/2019 AccorHotels review

Restaurant had great food and good service

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua MItchell Assistant Manager

Wonderful base to exPlore Kakadu NP.

Customer review rating 4.0/5

Grahame Couples - 06/09/2019 AccorHotels review

We found very good facilities, spacious and clean. Courtyard with pool outside the room was an extra. Excellent restaurant made dinner special. Staff were especially helpful with things like local information but we found them especially so when we purchased an Aboriginal artwork from their extensive gallery display in the lobby.

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua MItchell Assistant Manager

Totally enjoyable

Customer review rating 4.0/5

L. B. Families - 06/09/2019 AccorHotels review

Staff friendly and efficient. Food in restaurant enjoyable. Pool refreshing!

Dear Mrs L., We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua MItchell Assistant Manager

Great Dining Experience

Customer review rating 4.0/5

Anonymous Couples - 06/09/2019 AccorHotels review

I'd heard how the Kakadu Croc hotel is a bit run down, but it was clean, comfortable and beds were tidied up while where stayed the three days, which was nice. The AWESOME experience I enjoyed was in the dining room. Kangaroo loin, Gundalanya beef, Barramundi and a salad of calamari were all DELICIOUS!

Dear Mrs R., We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua MItchell Assistant Manager

Outdated and overpriced

Customer review rating 4.0/5

Bex Solo - 05/09/2019 AccorHotels review

Staff uninterested, room completely outdated and bathroom in appalling condition. Can’t believe how much I got charged...absolutely disgraceful

Dear Mrs C., Thank you for taking the time to tell us about your experience at the Mercure Kakadu Crocodile Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer so please accept my sincere apologies at the lack of care you received from our staff. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, as we are continually investing in our facilities to ensure that all our guests have an amazing time at the Croc hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joshua Mitchell Assistant Manager

Lovely experience

Customer review rating 4.0/5

Anonymous Families - 05/09/2019 AccorHotels review

Loved our stay. The ladies at reception were so lovely and the room was very comfortable

Dear Mrs L., We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua MItchell Assistant Manager

Very tired old room

Customer review rating 4.0/5

Allan T. Couples - 05/09/2019 AccorHotels review

Extremely disappointed with the overall condition of the room, considering the cost. Paid cash for the accommodation on checking out But my credit card was still charged the full accommodation rate again. ABSOLUTELY RIDICULOUS Refunded one week later.

Dear Allan T., Thank you for taking the time to tell us about your experience at the Mercure Kakadu Crocodile Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As per company policy we take an authorisation for the full accomodation amount on check-in. On checkout that authorisation either becomes the payment for the room or is released if you choose to pay using an alternate method (in your example, cash). The authorisation release is sent automatically and immediately on checkout, however the time it takes to show in your account is dependant on who you bank with. Having said that, I completely understand the frustration caused by having a large amount of your funds showing unavailable for quite a few days. I'm sincerely sorry that it caused you grief, it's definitely not our intention to do so. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joshua MItchell Assistant Manager

Pleasant stay no annoying disruptions

Customer review rating 4.0/5

Brian Couples - 04/09/2019 AccorHotels review

as per above

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua MItchell Assistant Manager

Friendly

Customer review rating 4.0/5

Peter W. Families - 04/09/2019 AccorHotels review

All Ok. Glad I had a NT resident discount. But 320 for a superior room with wires hanging off the wall a bit rough I thought. Was going to take a photo and put it on Facebook. But staff were friendly and helpful so didn’t do FB post

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua MItchell Assistant Manager

Pleasant

Customer review rating 4.0/5

Gc Solo - 04/09/2019 AccorHotels review

Very comfortable room in an amazing location

Dear Mr C., We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua MItchell Assistant Manager
Customer review rating 4.0/5

Anonymous Couples - 04/09/2019 AccorHotels review

Mostly satisfying but found bathroom in need of updating and dining room understaffed. Staff very friendly and helpful.

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua MItchell Assistant Manager

Great service in the 'du

Customer review rating 4.0/5

Goannafella Business - 04/09/2019 AccorHotels review

We stayed at the Mercure Kakadu Crocodile Hotel lsat weekend. The staff were welcoming, helpful, professional and the food service was great. We really valued the extensive art gallery on site and an opportunity to look at the incredible artwork of the region. The rooms were neat and the whole experience was positive.

Dear Mr H., We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua MItchell Assistant Manager

We enjoyed it very much.

Customer review rating 4.0/5

Trevor R. Couples - 04/09/2019 AccorHotels review

We very much liked the individual seating area outside of our room overlooking the pool. We specially liked the ability to open the patio doors from our room to enjoy fresh evening air. The room was spacious and very pleasant. We stayed overnight as well as enjoying a buffet lunch on a coach tour.

Dear Trevor & Susan, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua MItchell Assistant Manager

Very good except for compulsory air conditioner noise

Customer review rating 4.0/5

Fr Couples - 03/09/2019 AccorHotels review

The staff were fantastic the food as well the only fault the aircon in the room could not be turned off and was noisey

Dear Mr F., We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua MItchell Assistant Manager

Very good except there was no Breakfast tea bags in the dining room.

Customer review rating 4.0/5

S. S. Friends - 03/09/2019 AccorHotels review

3 of us were booked into one room and had to collect the 3rd towel but everything was supplied willingly. Only 2 doonas available but one person was happy with a blanket. Breakfast tea bags in the dining room would have been good.

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua Mitchell Assistant Manager

Satisfied

Customer review rating 4.0/5

Brad M. Business - 03/09/2019 AccorHotels review

Friendly staff - clean room

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua MItchell Assistant Manager

Friendly helpful staff rooms need upgrading

Customer review rating 4.0/5

Paula B. Solo - 03/09/2019 AccorHotels review

Found rooms old and in need of maintenance our vanity was cracked bathroom looked dirty and stained. Coffee in rooms was almost to use but date and tasted stale. Told if I wanted coffee to go to dining room, not acceptable at 6am in my pyjamas. There was no lift and no offer of assistance with bags, my sister and I are in our 70s we managed but it was not pleasant.

Dear Mrs B., We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our staff should have offerred to help you with your luggage to your room, I am sincerely sorry that they failed to do so. Please accept my apology for the lack of lift to the upper level, I know how hard it can be for guests with even minor mobility issues. Please rest assured that it is a problem we are addressing. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua MItchell Assistant Manager

Excellent stay in this unusual style in Jabiru

TripAdvisor rating 3.5/5

Curt203 Family - 03/09/2019 TripAdvisor review

I had a 3-night stay in this unusual hotel which was in the shape of a giant crocodile, which was very appropriate as we saw many crocodiles in the parks nearby -- the hotel even had huge red eyes in the roof which glowed at night. My room was spacious and had its own patio and entrance to the swimming pool. It had been recently renovated and everything worked well. My family of 4 shared a similar room just a couple of doors away.

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