Hotel - Mercure Kakadu Crocodile Hotel
Mercure Hotel Mercure Hotel

Mercure Kakadu Crocodile Hotel

3.5/5 1,386 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage  (Nearby)
  • Golf  (Nearby)
  • Tennis  (Nearby)
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-21:00
    • Opening hours : Week-end 06:00-21:00

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, light and airy, guest rooms at Mercure Kakadu Crocodile Hotel provide a cool, inviting space, perfect for relaxing in after a long day exploring the region. Guests looking for hotels in Kakadu can choose from a range of accommodation options atthis impressive hotel, with a variety of bedding configurations to suit individuals, couples, families and groups of friends. Tastefully appointed and contemporary, each guest room features aboriginal artwork, a desk, WIFI access and a modern ensuite.

  • 110 rooms
  • 110 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Pay per view channel(s)
    • Work desk in all rooms
    • Manual temperature control
    • WIFI in your room
    • Baby bed
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 2,014 reviews

Our guest reviews for Mercure Kakadu Crocodile Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,386 reviews
Tameka M. Couples - 16/02/2019 AccorHotels certified review
« Unique hotel, really pleased with the reception, let down by the restaurant »

Good stay, would recommend. Hotel is interesting to walk through, reception staff and manager really helpful and had great service. Room was nice pool is good. ONLY knock is the restaurant for dinner. Terrible service... was told by manager wait 10 minutes and he will prepare table. Ended up waiting 50minutes and speaking with him two more times while waiting. Waited at the bar and ended up ordered from the casual dining. Nothing special on plate either . 4/10 for food 0/10 for that manager. Disappointing too as this my country and to have so much international visitors to the resort and for the dinner experience to be as poor as it was. Make me thing what tourist who pay more and travel lot further than me to come there. Breakfast was good.

G. C. Couples - 16/02/2019 AccorHotels certified review
« Being a NT local who once lived in Kakadu, I was very unimpressed with pretty much all facets of the Croc Hotel »

Being the wet season, our first impression of the visual sight driving into the place looked dull, run-down/dry-dead. Lobby looked good as well was our greeting and all staff for our stay. Price for our stay was fitting. A bit weird walking out side of the hotel to get to the rooms, and pool to keep our rooms locked. A couple of Pool towels in our room would have been great, instead of being made to get them from reception. Main bed over worn & sags in the middle, horrible night sleep. A/c controls, set up to 28° & yet we froze. Had to turn off. Plus mouldy or damp odour smell Drinks heavily over priced. My first meal was replaced due to the sous vide pork tough as a boot. All other meals and my partners were excellent. Chef was professional to come speak to me and apologise for the quality of the pork.

Garry Business - 14/02/2019 AccorHotels certified review
« Work trip »

Very nice stay

Danni Friends - 13/02/2019 AccorHotels certified review
« Excellent »

Lovely accommodations, beautiful grounds and surroundings, lovely pool. Food options for dinner were good. Travelled with friends, so this was quite affordable, unfortunately would be a little expensive for my family of 5 and would have to explore other options.

Rebecca P. Families - 06/02/2019 AccorHotels certified review
« Room for improvement »

Lovely room but awful bathroom - actually disgusting. Awesome burgers but not great about wanting an extra $5 per item, if you want to order from the main menu for room service. Housekeeping ordinary didn’t leave towels or milk. Also didn’t make up the baby cot. No moisturiser in the entire hotel. Staff friendly but need to lift their game and get the small things right as listed above. Slow service on Sat night at bar. Told me they didn’t have my booking on arrival - yet when we arrived in the room they crib Id requested was there, so obviously they did have booking. Requested to show credit card statement to prove I’d paid. Very unprofessional

Kev &. E. H. Couples - 03/02/2019 AccorHotels certified review
« Mr & Mrs Kevin H. - Absolutely delightful »

We had a very enjoyable and memorable experience - Room facilities were excellent and your staff extremely pleasant and attentive - Enjoyed the food and the general ambience very much - thank you.

Jen M. Solo - 01/02/2019 AccorHotels certified review
« a very special overnight stay »

Did not know that I would be staying there. An exciting surprise. Staff very helpful. Food excellent. My room was very clean and tidy.

Joanne A. Couples - 01/02/2019 AccorHotels certified review
« Satisfactory »

Staff was pleasant, but the rooms could do with a little updating, TLC.

Unhappy C. Families - 31/01/2019 AccorHotels certified review
« Poor quality accomodation and service »

Not a good experience: - Confusion over check-in and ordering of breakfast - Fire alarm that went off mid-meal and no refund on cold meals - Poor cleaning services - Smoking area that was outside the restaurant rather than in the designated area (the ash tray was positioned underneath the no smoking sign - Damp room, with water running down walls and damp sheets - Small, uncomfortable beds - No appreciation of these difficulties

Mark Couples - 30/01/2019 AccorHotels certified review
« nice, quick trip to Kakadu »

OK accommodation, clean enough but very dated now really nice food at the restaurant

Pgm Families - 27/01/2019 AccorHotels certified review
« Disappointing from a Mercure resort. »

Damp, smelly, dark room. No baby cot available despite hotel being almost empty. Unable to get a dinner reservation at 7pm (had to come at 6:45 because they were ‘fully booked’ yet the restaurant was almost empty all night and only had 3 other tables seated your whole evening. Tired and rundown property. Disappointing.

Rosie Couples - 27/01/2019 AccorHotels certified review
« Good accommodation at a reasonable price »

Staff were excellent but the room is very tired Just fixing the holes in the wall where the tv and power connections are would be good .All perfectly safe but just looks like you don’t care .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs R., We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We have taken your feedback regarding the power connections on board and will look to rectify this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua McLean Assistant Manager

Kylie W. Friends - 22/01/2019 AccorHotels certified review
« Absolutely amazing »

All the staff were friendly and helpful. The food was incredible!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs W., We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua McLean Assistant Manager

Anonymous Couples - 22/01/2019 AccorHotels certified review
« Our stay was short and the room was clean and comfortable after a long day. »

We came in with a small tour group. It took a little while for us all to get booked into our rooms and we had to walk a short distance to find our room. During this time we stopped in via the restaurant and booked a table for dinner. The room was clean and tidy and we were looking forward to just relaxing before dinner. Everything was well equipped, but some aspects perhaps a little dated. The only real problem we had was with the fridge. It woke us up on a few occasions with its noise, it sounded like someone trying to break into the room. Other than that, we enjoyed our stay at the Mecure Kakadu Crocodile Hotel.

Steven Business - 22/01/2019 AccorHotels certified review
« Great service. Great Food »

We were welcomed in a friendly and engaging manner. Great service and great food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. We do pride ourselves on great customer service and I will be sure to pass your kind comments over to our kitchen team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua McLean Assistant Manager

Andrewy Couples - 21/01/2019 AccorHotels certified review
« Andrew »

Big rooms. Great breakfast buffet. Fab pool area. Art gallery and local artist work on display was excellent. Great experience and would stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, It was a pleasure having you out at the Mercure Kakadu Crocodile Hotel. We love providing a great customer experience and your kind comments will be shared amongst our team! Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Joshua McLean Assistant Manager

Tanya Families - 19/01/2019 AccorHotels certified review
« Staff were amazing, food was delicious. »

Staff were friendly and helpful. The food in the restaurant was amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tanya, Its great to hear you had a great experience at our hotel. I will be sure to pass your comments over to all our staff! Thank you again for sharing your experience, and we hope to see you back at the Mercure Kakadu Crocodile Hotel soon. Sincerely, Joshua McLean Assistant Manager

Marion Couples - 18/01/2019 AccorHotels certified review
« Excellent »

We were looked after by lovely staff Room clean and beds comfortable. Food was great and so was the service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marion, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua McLean Assistant Manager

David Families - 17/01/2019 AccorHotels certified review
« Lovely tropical surrounds »

Pool was very welcome at the end of the hot days. Restaurant served very good quality food and staff very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David H., We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is very pleasing to hear we provided you with a great customer experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua McLean Assistant Manager

Anonymous Families - 16/01/2019 AccorHotels certified review
« A relaxing stay for our family of 2 Adults and Four children. Thankyou »

Great service from reception. Efficient and friendly. Rooms were of good size. thoroughly love the design of walking out to the court/garden/pool area. Would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs S., We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. Thank you again for sharing your experience. We hope to see you out here again soon. Sincerely, Joshua McLean Assistant Manager

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