Mercure Kakadu Crocodile Hotel 4 stars

TripAdvisor rating 3.5/5 1,438 reviews
Mercure Kakadu Crocodile Hotel
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Hotel extras

Combining a superb location with an excellent range of services and facilities, Mercure Kakadu Crocodile Hotel features 110 air-conditioned guest rooms, an outdoor swimming pool, the Escarpment Restaurant and Bar and event facilities for up to 250 guests.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Swimming pool
  • Massage (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Kakadu Crocodile Hotel

Flinders Street
0886
jabiru
australia

Tel: +61889799000

Fax: (+61)8/89799098

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    JABIRU AIRPORT At 8km / 4 miles

GPS :-12.671082, 132.831457

Our accommodations

Spacious, light and airy, guest rooms at Mercure Kakadu Crocodile Hotel provide a cool, inviting space, perfect for relaxing in after a long day exploring the region. Guests looking for hotels in Kakadu can choose from a range of accommodation options at this impressive hotel, with a variety of bedding configurations to suit individuals, couples, families and groups of friends. Tastefully appointed and contemporary, each guest room features aboriginal artwork, a desk, WIFI access and a modern ensuite.

Standard room with 1 queen size bed

  • Max. number of persons: ‌2
  • Area: From 33
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Standard Room 2 Double Beds

  • Max. number of persons: ‌4
  • Area: From 33
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior Room 1 Queen and 1 Single Bed

  • Max. number of persons: ‌3
  • Area: From 33
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior Room 2 Double Beds

  • Max. number of persons: ‌4
  • Area: From 33
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Courtyard Family Room 1 Queen and 2 Single Beds

  • Max. number of persons: ‌4
  • Area: From 33
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior room with 1 queen size bed

  • Max. number of persons: ‌2
  • Area: From 33
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Courtyard Room 2 Double Beds

  • Max. number of persons: ‌4
  • Area: From 33
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

ESCARPMENT RESTAURANT

Type of cuisine: Bistro

Embracing indigenous culture with our take on local bush tucker as well as offering modern Australian cuisine, Escarpment Restaurant is open for breakfast, lunch and dinner and uses locally sourced ingredients to showcase our region.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ESCARPMENT BAR

Photo non contractuelle / Strictly non binding

Enjoy balmy nights with a wide selection of iconic Australian wines, icy cold beers and signature cocktails before heading down into the air-conditioned restaurant for dinner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 325 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Mercure Kakadu Crocodile Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

2,289 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,438 reviews

Not a $360 experience

Customer review rating 4.0/5

David Business - 20/06/2019 AccorHotels certified review

Rooms were dated, my colleagues air conditioning didn’t work. Exploitive pricing for a room if that Calibre

Dear David, Thank you for taking the time to tell us about your experience at the Mercure Kakadu Crocodile Hotel. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joshua McLean Front Office Manager

Very Good

Customer review rating 4.0/5

Anonymous Couples - 19/06/2019 AccorHotels certified review

The overall experience was very good. However it is apparent that the rooms need some attention as they are a bit "tired" and in need of some maintenance. For example, the shower head was not working properly due to age. Also whilst one of the bedside lamps was clean on both sides, the other had a thick layer of dust on the back and it was obvious that it had not been dusted for a long time.

Dear Kim & Arthur, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. However please accept my apology for any shortfalls you encountered during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua McLean Front Office Manager

enjoyable

Customer review rating 4.0/5

Julie G. Couples - 19/06/2019 AccorHotels certified review

Staff were extremely helpful. Room service was excellent.

Dear Julie & Mark We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. I am especially happy to hear we were able to provide you with great customer service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua McLean Front Office Manager
Customer review rating 4.0/5

Parkash K. Couples - 19/06/2019 AccorHotels certified review

Resort was very nice but you all should have a shuttle service for people who arrive there on coach and do not drive.. as a resort you should have Organised tours that leave from your resort .. you cannot expect that all your visitors will drive.. as such we were just stuck at the result with nothing to do for two days

Dear Parkash, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. We would love to be able to offer shuttle services to everything Kakadu National Park has to offer but unfortunately with the park being over 22,000 square kilometres, it just isn't possible. We do understand there are one or two travellers a year who visit us that don't drive and there are still some tours that will pick up from the hotel. Unfortunately though not having a vehicle does limit the activities you can enjoy. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua McLean Front Office Manager

Lovely

Customer review rating 4.0/5

Anonymous Couples - 18/06/2019 AccorHotels certified review

Our stay was very good. The service was fantastic by the staff

Dear John, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is very pleasing to hear that we were able to wow you with some exceptional customer service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua McLean Front Office Manager

Disappointed for a 4 stars hotel

Customer review rating 4.0/5

Lucie P. Families - 18/06/2019 AccorHotels certified review

Not impressed with spider webs on the ceiling, and dust can be found on TV, behind beds, etc

Dear Mrs Tam, Thank you for taking the time to tell us about your experience at the Mercure Kakadu Crocodile Hotel. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. We do hope you were still able to enjoy everything that Kakadu National Park had to offer. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joshua McLean Front Office Manager
Customer review rating 4.0/5

Anonymous Couples - 17/06/2019 AccorHotels certified review

Place was nice, meal was good, bathrooms are a bit tired

Dear Mike, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. We are very pleased that you enjoyed your stay with us at the Croc, however we do apologise for any concerns regarding the bathrooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua McLean Front Office Manager
Customer review rating 4.0/5

Tricia M. Business - 17/06/2019 AccorHotels certified review

I travel to Jabiru quite regularly for work purposes and almost always opt to stay at the croc, as its located centrally to town, where i can either walk to the post office/IGA/Catholic care/WARC or on the other side the Puma Service station. The staff over the 7 years i have been travelling out have been absolutely wonderful/helpful and engaging. The only reason i choose to stay elsewhere in town is because i need a microwave oven, which the Croc does not have provided in their rooms and sometimes I require a large fridge to store my perishables.

Dear Tricia, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure having you stay with us and we hope to see you back out here again in the near future! Sincerely, Joshua McLean Front Office Manager

Excellent base in Jabiru for exploration of Indigenous culture

Customer review rating 4.0/5

Terence Couples - 17/06/2019 AccorHotels certified review

Impressed by the professional staff especially the supervisor and staff in the restaurant area. Very attentive and capable.

Dear Terence & Leonie, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. I will be sure to pass over your kind words to our restaurant team as i am sure they will greatly appreciate such lovely feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua McLean Front Office Manager

Exceeded expectations!

Customer review rating 4.0/5

Stephen R. Solo - 16/06/2019 AccorHotels certified review

The Mercure Kakadu Crocodile hotel was a true outback oasis. Check-in staff were friendly and helpful, room was of a good quality. Enjoyed the dinner buffet as well as the breakfast buffet. Would definitely recommend for anyone visiting Kakadu!

Dear Stephen, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. We are very happy to hear that we were able to exceed all of your expectations! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua McLean Front Office Manager

Pretty good

Customer review rating 4.0/5

Penny Couples - 14/06/2019 AccorHotels certified review

Pros - it was a well appointed room and everything worked and was in good condition . The buffet dinner option was very nice, if overpriced. Cons - It was hard to get our bags onto the second floor with no lift. I had the feeling the hotel was understaffed- at times there were long waits for service, at reception and at the bar. I found the gluten free options at breakfast inadequate - no gluten free cereals.

Dear Murray & Penny, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. We are very pleased to hear you enjoyed your stay for the most part but please accept my apologies for any shortfalls you encountered throughout your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua McLean Front Office Manager

Good

Customer review rating 4.0/5

F. Couples - 14/06/2019 AccorHotels certified review

Excellent barramundi in the restaurant. Rooms and generally could do with some renovation.

Dear Maurice & Elizabeth, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. I will be sure to pass your kind comments onto our kitchen team! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua McLean Front Office Manager

Ideal for our Kakadu experience.

Customer review rating 4.0/5

Anonymous Friends - 14/06/2019 AccorHotels certified review

Our experience was very satisfactory with the staff all trying to do their best. Even if a few things went wrong they were corrected willingly and promptly.

Dear John & Penelope, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is very pleasing to hear that we were able to provide you with exceptional customer service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua McLean Front Office Manager

overall good, clean but room in need of a refurbishment

Customer review rating 4.0/5

Steve B. Couples - 13/06/2019 AccorHotels certified review

Reception good,food good, hotel clean but hotel is showing its age, room definitely needed a bathroom renovation plumbing and shower especially also lighting switch configuration.

Dear Stephen & Alison, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. We do apologise for not meeting your expectations in regards to the rooms. However it is great to hear that you were happy with our food and customer service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua McLean Front Office Manager

Accomodation and food disappointing

Customer review rating 4.0/5

S. Couples - 12/06/2019 AccorHotels certified review

Food was barely adequate. Buffet lunch with AAT tour below par. Potato salad was not cooked. Meat was rare. Could of added beetroot, corn etc Accomodation. We booked a superior room and was given a standard room. We found the standard room over run with ants and extremely run down. We did get a superior room when he complained.

Dear Philip & Cheryl, Thank you for taking the time to tell us about your experience at the Mercure Kakadu Crocodile Hotel. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joshua McLean Front Office Manager

Good

Customer review rating 4.0/5

Christina Families - 12/06/2019 AccorHotels certified review

Staff were nice. The room was a bit dated in areas, the bathroom and the carpet was old. The bed and decor was nice. The courtyard was very pretty. I liked the aboriginal art. The buffet dinner was ok - the barramundi and green curry were great! The steamed veg was a bit boring and the roasted potatoes weren’t great.

Dear Claudia, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. We are very happy to hear you enjoyed your short stay with us at the Croc! Especially pleasing to hear you loved our art gallery. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua McLean Front Office Manager

Everything was OK, except for the carpark.

Customer review rating 4.0/5

Vl Couples - 12/06/2019 AccorHotels certified review

I walked all round the whole hotel to find the carpark because there were no signs indicating the location of the carpark. In addition, there was more than one carpark, and these should be labeled "A" or "B", etc. and directions to these should be put up. Alternatively, each staircase should be labeled and directions to each staircase put up.

Dear Victor, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. I do appreciate your concerns about the car park. Although it is located directly adjacent to the hotel and any of the two drive ways entering the hotel lead directly to the car park. There are also signs indicating this. I am sorry if it caused you any inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua McLean Front Office Manager

Very run down, cleanliness level very low especially for the price.

Customer review rating 4.0/5

G. L. K. Families - 12/06/2019 AccorHotels certified review

Much more work needs to go into maintaining this place. There was thick dust in the air vents, carpets were not clean, toilets were icky. Breakfast items were the same everyday and even the laundry room looks completely neglected. While the staff were friendly and the dinner menu was tasty, the whole place felt like a 2-star motel. Extremely overpriced and definitely not a sustainable approach despite not having competition in the area.

Dear Lay K., Thank you for taking the time to tell us about your experience at the Mercure Kakadu Crocodile Hotel. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. I am however please to hear our staff were able to provide you with exceptional customer service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Joshua McLean Front Office Manager

Great

Customer review rating 4.0/5

Sharon Couples - 11/06/2019 AccorHotels certified review

Everything went well . The dinner was really good

Dear Sharon & Ashlyn, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. We are especially pleased to hear you enjoyed your dining experience with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua McLean Front Office Manager

Staff are amazing

Customer review rating 4.0/5

Sue Business - 11/06/2019 AccorHotels certified review

- staff at reception are so helpful and friendly, great first impression

Dear Sue, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It pleases me most that our front office team were able to provide you with exceptional service and i will be sure to pass your kind words on to them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joshua McLean Front Office Manager
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