Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 2,470 reviews

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Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,470 reviews

TripAdvisor Rating  5.0/5  1,828 reviews

Certificate of excellence 2024

Sofitel

TripAdvisor rating 5.0/5

Amy C TripAdvisor review

Lovely stay! It is 100% recommended to visit their Club Millesime for its view, its atmosphere and the beautiful attention! Thank you very much Linette!

Safe & Modern with wonderful hospitality

TripAdvisor rating 5.0/5

Wndrreis Couples - TripAdvisor review

We visited Mexico City for the first time and were delighted we selected the Sofitel Reforma. The location was great to take Uber Blacks to our tourist spots and the staff were so kind to ensure the drivers located the entrance of the hotel. I regret that I did not have cash on hand to properly tip all of the staff that were so welcoming during our stay.

Our favorite hotel experience of our lifetime

TripAdvisor rating 5.0/5

SKIM C TripAdvisor review

The staff are wonderful, friendly and knowledgeable. They go above and beyond the norm to make sure the guest experience is supreme. For instance, they unexpectedly gave us more surprises than we could have imagined: bunny dolls for our 2 girls, cold chocolate drinks and a special salsa tasting from the Chef Juan Jose at Balta, their 12th floor restaurant. This special culinary treat was thoughtfully organized by 2 of their wonderful star staff Gina and Sofia. They radiate and exude the friendly warmth of the best of Mexican hospitality. According to my 9 year old, this hotel is "not a 5 star hotel, it's a million star!" Other highlights include: indoor swimming pool, high rise balcony bar, close proximity to the US embassy, parks, museums, vibrant restaurants.

Best Service Ever!!!

TripAdvisor rating 5.0/5

Y1140PZpieterv TripAdvisor review

Our stay at the Sofitel Mexico City Reforma was a delight! I have never experienced better service at a hotel. We were unsure of our plans, too we booked the room rather late and didn't really have a good plan for our time while in Mexico City. I reached out to the concierge staff (Gustavo, Claudia, & Maximillano), who helped me craft and itinerary for the week that included so many wonderful experiences in the city (museums, restaurants, destinations, transportation) and set us up with an extraordinary city tour guide (César) for the week. We sprung for the upgrade to have access to Club Millésime and have zero regrets about it. What a delightful spot (with a great view) to have breakfast every morning and staffed with the friendliest people I've encountered in a hotel situation. We were in town to see the last night of Madonna's Celebration tour, and the Club staff actually made a Madonna collage frame for us as a way to commemorate our experience. I've never had hotel staff craft for me before. We're so grateful to Natalia, Laura, Fernanda, and Armando for starting each of our days with a smile. The rooftop bar, Cityzen, is a great space for drinks and small bites with a beautiful view of the city. We'll definitely stay at Sofitel again when we come back to Mexico City.

Service Perfection by Frida

TripAdvisor rating 5.0/5

Honore B TripAdvisor review

My day started off at the Balta, which is usually perfect, but today was not so great. But after leaving and traveling upstairs to Club Millésime, my day was drastically changed for the better. I was greeted by the best worker, Frida. Frida heard my concerns and turned everything right side up again. The service was immaculate, as she always provides. Frida has been an insurmountable addition to my trip. She always has a great attitude and you can always expect service of perfection when it comes to her. Best all around and if I could rate this more than a 5/5, I would. Great job and thank you for all of your hard work, Frida!!

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Other web-users rate our hotel

  • 699 reviews 9.7/10 Location
  • 1,118 reviews 9.1/10 Room
  • 2,077 reviews 9.2/10 Service
  • 8 reviews 6.8/10 WiFi
  • 505 reviews 8.6/10 Amenities
  • 462 reviews 8.4/10 Food
  • 459 reviews 9.4/10 Vibe
  • 224 reviews 8/10 Comfort

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