Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 2,463 reviews

Sofitel Mexico City Reforma - Image 1
Sofitel Mexico City Reforma - Image 2
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Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,463 reviews

TripAdvisor Rating  5.0/5  1,782 reviews

Certificate of excellence 2023

Average Hotel with overhyped reviews!

TripAdvisor rating 3.0/5

Ashish J Couples - TripAdvisor review

I am going to make this review very simple and objective - Cons - - probably the worst customer service you will experience across any Sofitel property. The staff do not seem adequately trained and lack the general finesse you expect from a hotel charging 600 usd a night. - it is probably the only hotel in the world where eggs are not included as a part of the breakfast buffet, they make you pay for it separately and the general service over breakfast is terrible. - you have to change 2 elevators to get to your room, I find this extremely annoying as there are long waits and it is generally irritating to do so. - there is no turn down service (only Sofitel in the world that does not offer it). The one night we requested for one, the housekeeping staff simple replaced the towels in the bathroom and left without touching the bed or anything else. Pros - - good location - decent size room, but not the best build quality. I have been an Accor Platinum member for a number of years, also gold and generally stay at a number of their hotels. Save your money and book something better for this price! I am sure St. Regis, Four Seasons have no such issues!

Kids friendly hotel

TripAdvisor rating 5.0/5

Navigate41673195753 TripAdvisor review

If you have kids you have to stay here, everyone was pending about every little detail so that our stay went perfect The staff in the 36th floor even organized a treasure hunt for our kids. Natalia and her team did everything to make them happy, thanks Natalie as well

Just amazing

TripAdvisor rating 5.0/5

Trail67274778339 TripAdvisor review

This hotel is incredible, we weren’t expecting the amazing service from all the staff, honorable mention to the 36 floor Club Millesime team, Natalia, Laura, Natalie, Frida. Thanks for making our stay memorable. I totally recomend it...

Wonderful vacation

Customer review rating 5.0/5

Shirley Y. Families - Confirmed reviews ALL

Traveling with our 2 year old daughter, we weren’t sure how relaxing the trip would be, but the team at Sofitel Reforma made sure she was well fed every morning at breakfast and even gifted her an adorable stuffed bunny that she loves so much. Both Regina and Gina from guest services really went above and beyond to make us feel at home during our stay! The hotel and its amenities are also top notch — the pool staff were particularly wonderful and attentive during our stay. We will definitely be returning the next time we are in CDMX!

Dear SHIRLEY Y., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jany Vega Guest Experience Manager

i enjoyed my stay thoroughly

Customer review rating 5.0/5

Shani D. Friends - Confirmed reviews ALL

I stayed there and he arrived a little early and received an upgrade. They were very accommodating and helpful.

Dear HANIQUA D., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jany Vega Guest Experience Manager

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Other web-users rate our hotel

  • 695 reviews 9.7/10 Location
  • 1,117 reviews 9.1/10 Room
  • 2,088 reviews 9.3/10 Service
  • 8 reviews 6.8/10 WiFi
  • 505 reviews 8.6/10 Amenities
  • 462 reviews 8.3/10 Food
  • 457 reviews 9.3/10 Vibe
  • 226 reviews 7.8/10 Comfort

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