Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 2,471 reviews

Sofitel Mexico City Reforma - Image 1
Sofitel Mexico City Reforma - Image 2
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Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,471 reviews

TripAdvisor Rating  5.0/5  1,784 reviews

Certificate of excellence 2024

Great stay

TripAdvisor rating 5.0/5

noreenl984 Solo travel - TripAdvisor review

Excellent experience. The staff was so attentive, welcoming and great attention to detail. The room was spacious and clean. The pool stunning, especially at sunset. The spa was fantastic. Balta was a delicious breakfast. One of the best hotel experiences I had. Definitely recommend.

Great Hotel

TripAdvisor rating 5.0/5

Francisco V TripAdvisor review

The last week I stayed at this hotel and the experience was amazing. The Front Desk team went above and beyond to make our stay memorable. We met Jany Vega during breakfast and we shared with her that all the team at Front Desk, Bellman and Concierge were very helpful. From the moment we arrived everyone was welcoming, Charly at the entrance and Maria Jose and Daniela at the check in, also Gina was so kind and pending of our requests. This is one of the best hotels.

Average Hotel with overhyped reviews!

TripAdvisor rating 3.0/5

Ashish J Couples - TripAdvisor review

I am going to make this review very simple and objective - Cons - - probably the worst customer service you will experience across any Sofitel property. The staff do not seem adequately trained and lack the general finesse you expect from a hotel charging 600 usd a night. - it is probably the only hotel in the world where eggs are not included as a part of the breakfast buffet, they make you pay for it separately and the general service over breakfast is terrible. - you have to change 2 elevators to get to your room, I find this extremely annoying as there are long waits and it is generally irritating to do so. - there is no turn down service (only Sofitel in the world that does not offer it). The one night we requested for one, the housekeeping staff simple replaced the towels in the bathroom and left without touching the bed or anything else. Pros - - good location - decent size room, but not the best build quality. I have been an Accor Platinum member for a number of years, also gold and generally stay at a number of their hotels. Save your money and book something better for this price! I am sure St. Regis, Four Seasons have no such issues!

Kids friendly hotel

TripAdvisor rating 5.0/5

Navigate41673195753 TripAdvisor review

If you have kids you have to stay here, everyone was pending about every little detail so that our stay went perfect The staff in the 36th floor even organized a treasure hunt for our kids. Natalia and her team did everything to make them happy, thanks Natalie as well

Just amazing

TripAdvisor rating 5.0/5

Trail67274778339 TripAdvisor review

This hotel is incredible, we weren’t expecting the amazing service from all the staff, honorable mention to the 36 floor Club Millesime team, Natalia, Laura, Natalie, Frida. Thanks for making our stay memorable. I totally recomend it...

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Other web-users rate our hotel

  • 695 reviews 9.7/10 Location
  • 1,117 reviews 9.1/10 Room
  • 2,088 reviews 9.3/10 Service
  • 8 reviews 6.8/10 WiFi
  • 505 reviews 8.6/10 Amenities
  • 462 reviews 8.3/10 Food
  • 457 reviews 9.3/10 Vibe
  • 226 reviews 7.8/10 Comfort

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