Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 2,468 reviews

Sofitel Mexico City Reforma - Image 1
Sofitel Mexico City Reforma - Image 2
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Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,468 reviews

TripAdvisor Rating  5.0/5  1,830 reviews

Certificate of excellence 2024

Excellent customer service, lovely spaces, fabulous food.

TripAdvisor rating 5.0/5

apF9755YI TripAdvisor review

The hotel experience was lovely from the time we arrived until we left. All the staff were friendly and very helpful. At checkin we were given cold chocolate drink that was tasty and refreshing. The room was very comfortable with excellant views. The bathroom was gorgeous. We had the Balta breakfast buffet included with a great variety, lots of Mexican fruits and cheeses and filled us up so well we only needed an evening meal. We enjoyed chatting with the Balta chef (sorry I forget his name) about the food and the special items they created. I enjoyed using the spa and the saltwater swimming pool - both are worth a visit. We appreciated the concierge staff helping us with drivers/guides. Thank you to the front desk staff who kept getting me bottled water - I felt the low humidity in Mexico City. We enjoyed chatting with all the staff. The hotel felt very safe and secure especially with separate elevators to the guest rooms versus the ground or lower level resturants. It was kind of Diego Garcia, hotel manager, to check on us and be sure all was well. Jany Vega, guest experience manager, was very nice, visited with us several times and gifted us Mexican spirit animals (Alebrijes?) at our departure. We are already planning a return trip for next year. By the way, be sure to visit the bakery/coffee shop on the ground floor!

Great Service - 5 Star Hotel

TripAdvisor rating 5.0/5

Ronald C TripAdvisor review

My GF & I stayed in the "Prestige Suite" at the Sofitel. Hotel is modern and facilities very nice & clean. Roof top bar is worth visiting for the beautiful views. Close to many variety of restaurants & bars nearby. Very safe location as it is in an upscale area, directly next to the US embassy and the hotel itself has ample security. But the most important thing that made this hotel stand out was the service. The "Concierge Team" - Claudia, Gustavo, Max & Vanessa, were outstanding. They were able to arrange all my restaurant reservations & experiences which range from the famous "Pujol" restaurant to a private hot air balloon experience. The rest of the Hotel staff members from check-in (with a welcome chocolate drink) to the restaurant/bar workers & security were accommodating and always friendly. Definitely a great place to stay if you are in CDMX whether for business or pleasure!

Sofitel

TripAdvisor rating 5.0/5

Amy C TripAdvisor review

Lovely stay! It is 100% recommended to visit their Club Millesime for its view, its atmosphere and the beautiful attention! Thank you very much Linette!

Safe & Modern with wonderful hospitality

TripAdvisor rating 5.0/5

Wndrreis Couples - TripAdvisor review

We visited Mexico City for the first time and were delighted we selected the Sofitel Reforma. The location was great to take Uber Blacks to our tourist spots and the staff were so kind to ensure the drivers located the entrance of the hotel. I regret that I did not have cash on hand to properly tip all of the staff that were so welcoming during our stay.

Our favorite hotel experience of our lifetime

TripAdvisor rating 5.0/5

SKIM C TripAdvisor review

The staff are wonderful, friendly and knowledgeable. They go above and beyond the norm to make sure the guest experience is supreme. For instance, they unexpectedly gave us more surprises than we could have imagined: bunny dolls for our 2 girls, cold chocolate drinks and a special salsa tasting from the Chef Juan Jose at Balta, their 12th floor restaurant. This special culinary treat was thoughtfully organized by 2 of their wonderful star staff Gina and Sofia. They radiate and exude the friendly warmth of the best of Mexican hospitality. According to my 9 year old, this hotel is "not a 5 star hotel, it's a million star!" Other highlights include: indoor swimming pool, high rise balcony bar, close proximity to the US embassy, parks, museums, vibrant restaurants.

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Other web-users rate our hotel

  • 699 reviews 9.7/10 Location
  • 1,118 reviews 9.1/10 Room
  • 2,077 reviews 9.2/10 Service
  • 8 reviews 6.8/10 WiFi
  • 505 reviews 8.6/10 Amenities
  • 462 reviews 8.4/10 Food
  • 459 reviews 9.4/10 Vibe
  • 224 reviews 8/10 Comfort

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