Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 2,472 reviews

Sofitel Mexico City Reforma - Image 1
Sofitel Mexico City Reforma - Image 2
Sofitel Mexico City Reforma - Image 3
Sofitel Mexico City Reforma - Image 4
297 Avenue Paseo De La Reforma, 06500 Mexico, Mexico

Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,472 reviews

TripAdvisor Rating  5.0/5  1,866 reviews

Certificate of excellence 2024

Hotel experience of a lifetime

TripAdvisor rating 5.0/5

Thorendor TripAdvisor review

From the moment we arrived, we were taken care of with smiles, proactive understandings of what we might need at any given moment, and all staff uniformly treating us like we were guests in their homes. A special call out to Claudia and Amanda at the front desk, and Natalia and Nathalie with the club, and so many other hotel workers who made our 5 night stay one of our best hotel experiences ever. The hotel provided us many pleasant surprises including an ice cream sundae pop up in the lobby, a bell staffer who carried our luggage to an alternate Uber pick up location due to road closures, and a pool long enough to do laps and with a mirrored ceiling so I could observe and improve my backstroke technique! Since this was a special trip for a birthday, we booked a prestige suite which gave us access to the Club Millésimé. The food and drinks in the club were sooooooo good! Having access for breakfast, late afternoon goûters, and evening nightcaps made the room costs an even greater value. Mexico City had high air pollution while we were there, so we spent more time indoors than planned, and what a great place to do so. We made good use of the pool, the fitness center — small but with enough equipment for me to do most of my exercises — the club, and the many restaurants and lounges. When we come back to Mexico City, we know where we will be staying! I can’t wait.

Not 5* Quality

TripAdvisor rating 3.0/5

Andrea L TripAdvisor review

I stayed here for 4 nights as I was attending a wedding later that week. Previously, I had stayed in Condesa and decided to try the Sofitel because of its great reviews. Some taxis/ubers are a little confused about the entrance because it's off the street, but once you go in, you have to go in an elevator to get to reception. Check in was easy and they brought us a local chocolate welcome drink. The room was very nice and large, but I do wish it had better seating. The sort of chaise lounge thing in front of the window wasn't very comfortable as it was not possible to lean back. The daily breakfast was definitely the highlight of our stay. The house made pastry selection is incredible and changes on a daily basis. Our waitstaff were great. One of the reasons I chose this hotel was the spa and honestly that was kind of a disaster. I love luxury spa vacations and this just wasn't it. The pre-treatment experience consists of a small room with two showers (one of which wasn't working) and a tiny hot tub next to a tiny cold plunge. It was really awkward when you were there with another guest. There is a pool and sauna, but they are on another floor and are open to all guests. My treatment started quite late and ended right on time, which considering the prices was not good. However, the worst was that I booked my mom a facial and she came back with burns under her eyes. If a product is that caustic, it should be patch tested first. I understand anything can irritate the skin, but they didn't seem to care at all or offer any aftercare instructions. The other issue was staff were constantly asking for 5* reviews on Trip Advisor mentioning their names because they get extra time off. I love to recognize people who give great service, but it got very tiring having people constantly begging and handing you trip advisor cards with their names, especially the spa staff that clearly provided poor service. Overall, it just did not feel like a 5* hotel. The wedding I was attending was at the Gran Hotel Ciudad de Mexico, which is only 4* and honestly, I wish I had just stayed there for the entire trip. The service was a much higher level. I will choose somewhere else for my next trip to CDMX.

Sofitel Natalie club lounge

TripAdvisor rating 5.0/5

Bobby K TripAdvisor review

Natalie at the Club lounge is the best! She is so nice and very attentive. She served us for 3 days at the lounge and was always very polite and quick service. The breakfast is also amazing, it is one the best I’ve had in my travels. I will definitely be back to stay and visit.

Me encantó

TripAdvisor rating 5.0/5

19normag TripAdvisor review

Amaury was our server and did a wonderful job taking good care of us. Will definitely come back. Food and drinks were delicious. We ordered guacamole, pork rib tacos, grilled cheese. Be ready to have the best experience. Can’t mention the wonder view.

Absolutely Magnifique.

TripAdvisor rating 5.0/5

nonodebourg TripAdvisor review

My stay was wonderful, no wrong notes, From check in to check out everything was magical. . The staff is very professional and friendly, the restaurants and breakfast spotless, take a table a cityzen for the view and the atmosphere. The spacious rooms, a special mention to the maids Belém and Erika who had absolutely brilliant details that make us really feel in a Sofitel. The reference hotel hasMexico City to find French luxury.

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Other web-users rate our hotel

  • 699 reviews 9.7/10 Location
  • 1,112 reviews 9.1/10 Room
  • 2,081 reviews 9.2/10 Service
  • 8 reviews 7.6/10 WiFi
  • 508 reviews 8.5/10 Amenities
  • 462 reviews 9.4/10 Vibe
  • 458 reviews 8.3/10 Food
  • 224 reviews 7.9/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.