Hotel - Novotel Sydney Norwest
Novotel Hotel Novotel Hotel

Novotel Sydney Norwest Hotel

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4.0/5 358 reviews
All hotels in Baulkham hills
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • SYDNEY
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Hard tennis court  (Nearby)
  • Other sports activities  (Nearby)
    • Basketball facilities (Nearby)
    • Football (Nearby)
    • Volley ball facilities (Paying, Nearby)
  • Ski hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

With its convenient location and excellent range of facilities, Novotel Sydney Norwest offers the ideal option for both business and leisure travel. Contemporary and spacious, each guest room provides everything needed for a comfortable stay, with Standard and Superior options available. Guests staying at this stylish Sydney hotel can enjoy a range of convenient in-room amenities, which include air-conditioning, a TV with pay-per-view channels, a large work desk, WIFI access and tea & coffee facilities.

  • 132 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Work desk in all rooms
    • Pay per view channel(s)
    • Automatic temperature control
    • Crib on request
    • WiFi in your room
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,006 reviews

Our guest reviews for Novotel Sydney Norwest

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 358 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Business - 14/02/2018

The facilities were exceptionally maintained, and the customer service was commendable, everyone was polite, courteous and professional

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria S., We very much appreciate your comments regarding your stay at the Novotel Sydney Norwest. All staff at Novotel Norwest are passionate about our guests and we are so pleased to hear you felt welcomed during your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Parisa Rad Front Office Manager Novotel Sydney Norwest Please share your experience with others by visiting www.tripadvisor.com and click on “Write a Review"

AccorHotels certified review
Anonymous Families - 14/02/2018
« Breakfast and dinner was the factor in not giving a higher rating »

Room was satisfactory and the receptionists were very obliging. Would be nice to have undercover parking

AccorHotels certified review
Bernie Business - 14/02/2018
« Excellent birthday weekend »

I was treated like royalty once the staff became aware that I was celebrating my 70th birthday a couple of days later. The whole 3 day stay was one I will always remember

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernie H., We very much appreciate your comments regarding your stay at the Novotel Sydney Norwest. All staff at Novotel Norwest are passionate about our guests and we are so pleased to hear you & Yvonne felt welcomed during your stay with us and you felt spoilts. its not eveyday you turn 21 years old. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Parisa Rad Front Office Manager Novotel Sydney Norwest Please share your experience with others by visiting www.tripadvisor.com and click on “Write a Review"

AccorHotels certified review
Gh Couples - 14/02/2018
« Acceptable »

Whilst staff were courteous and helpful the hotel creates a jaded impression. Lots of surfaces, door jambs, coffee tables and the like were damaged or poorly maintained. The buffet breakfast was poor with limited choice and somewhat stodgy. The room itself seemed clean although there were scuff marks on the walls and marks on other surfaces.

AccorHotels certified review
Grace Business - 12/02/2018
« I had a restful, content and great stay here, wonderful dinner and breakfast »

I enjoyed the spa bath to relax in the evening, lots of space to work in the evening, all the amenities were great, clean room, snacks etc, very content

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gracie D., Thank you very much for your comments and completing our survey regarding your stay at Novotel Sydney Norwest. It is always a pleasure to receive positive feedback and we are very happy you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Parisa Rad Front Office Manager Novotel Sydney Norwest Please share your experience with others by visiting www.tripadvisor.com and click on “Write a Review"

AccorHotels certified review
Suzanne A. Families - 12/02/2018
« Relaxing and quiet! »

Enjoyable and relaxing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suzanne A., Thank you very much for your comments and completing our survey regarding your stay at Novotel Sydney Norwest. It is always a pleasure to receive positive feedback and we are very happy you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Parisa Rad Front Office Manager Novotel Sydney Norwest Please share your experience with others by visiting www.tripadvisor.com and click on “Write a Review"

AccorHotels certified review
Mark R. Friends - 12/02/2018
« Clean, spacious enough, well serviced and extremely helpful, considerate, friendly staff. »

The staff provided the highlights to our stay. My role was to manage 20 x 15 year old sportsman representing Queensland, and the staff members of Novotel Norwest were outstanding. They could not have been more helpful, and ensured our sometimes demanding requests were fulfilled. The breakfast menu was exactly what I expected, especially when feeding almost 250 athletes and staff, but I would suggest fresh fruit, yoghurt and museli be added to fully accomodate the diet of high performance athletes. The pool could be shaded, as the 40c + days had no relief in what felt like a heated pool. The dinners were very fresh and tasty, and both carbohydrate and protein based meals were provided as requested. The only suggestion would be to have a supply of fresh steam vegetables available for all meals, as this would complement the athletes diets. When having two coaches share a room, please do not supply single fold out beds that were as hard as a rock. They were extremely uncomfortable, especially for a twelve night stay. I would certainly stay at Novotel Norwest again.

AccorHotels certified review
Anonymous Couples - 12/02/2018
« Most enjoyable »

The room was well appointed and the hotel was beautifully decorated. The staff were extremely friendly and eager to help. We even got an unexpected bottle of champagne and chocolate strawberries to help us celebrate Valentines Day. The only disappointment was the children running along the halls shouting in the early hours of the morning. And a greater selection of meals for dinner in the restaurant would have been an improvement.

AccorHotels certified review
Anonymous Business - 12/02/2018
« Excellent staff »

I am a regular visitor to Novotel Norwest (Sydney) & your staff do a fantastic job.

AccorHotels certified review
Anonymous Couples - 11/02/2018

Wonderful thank you, As soon as we entered the lady and gentlemen at the front counter looked after us. Told us straight away that we were chosen as their special guest for the day and gave us our vouchers. We also accidently left our toiletry bag behind, they assisted us with pointing us in the direction of the local shops and offering us in-house toiletry supplies. The morning breakfast was delicious, along with lunch. The hotel room was clean and the spa was relaxing, using our little welcome pack with the bath soaps.

AccorHotels certified review
Debbie D. Business - 11/02/2018
« Love the atmosphere and staff are fantastic - always willing to help. »

Love going to the Novatel Baulkhamhills - always a great experience. Staff are always very very obliging. Our head office is only a 2 min walk away so the location is fantastic. Also close to a lot of great restaurants and amenities.

AccorHotels certified review
Craig U. Solo - 11/02/2018
« Great hotel location »

Always great Helpful and fast staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig U., Thank you very much for your comments and completing our survey regarding your stay at Novotel Sydney Norwest. It is always a pleasure to receive positive feedback and we are very happy you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Parisa Rad Front Office Manager Novotel Sydney Norwest

AccorHotels certified review
Garry L. Business - 11/02/2018
« Overall it was very good »

Nearly everything was very good. My only gripe was that there was no bottle opener for the beer in the mini-bar, and they were not screw top. On the card supplied to leave notes for the cleaning staff I mentioned this, and they saw the note because it had been moved, but there was still no bottle opener provided the following night either.

AccorHotels certified review
Darlene G. Business - 11/02/2018
« My overall experience was pleasant. »

The staff were nice and welcoming and my room was clean and modern. Overall, I was very satisfied with my stay at Novotel Norwest.

AccorHotels certified review
Michelle K. Business - 11/02/2018
« accommodation and staffwas excellent »

room was good, staff was one off the best I have come across in my travels in Australia service and food was excellent

AccorHotels certified review
Nathan Business - 10/02/2018
« Fantastic service, great facilities, cheap price. »

I had a great time at Novotel Norwest. I was staying for business for 5 nights and was warmly welcomed to a clean and well presented hotel. Staff were excellent and catered to my needs both with my stay and meals. I also utilised the shuttle run by your staff and this was easy to organise and ran very efficiently.

AccorHotels certified review
Megan Business - 10/02/2018
« Amazing »

Room was amazing, food was great, overall a fantastic hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Megan Cunningham, Thank you very much for your comments and completing our survey regarding your stay at Novotel Sydney Norwest. It is always a pleasure to receive positive feedback and we are very happy you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Parisa Rad Front Office Manager Novotel Sydney Norwest

AccorHotels certified review
Ebony Business - 10/02/2018
« Very pleasant »

The staff were lovely the food in the restaurant was really nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ebony Holburt, We very much appreciate your comments regarding your stay at the Novotel Sydney Norwest. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are so pleased you enjoyed your stay and your interactions with our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Parisa Rad Front Office Manager Novotel Sydney Norwest

AccorHotels certified review
Anonymous Business - 09/02/2018
« Professional and Helpful »

Staff are very professional and helpful The rooms were clean and neat The kitchen took a little long to pick up their phone for room service but were apologetic for the wait once they did and the service was quick and easy. Check out was a breeze

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrijana T., Thank you very much for your comments and completing our survey regarding your stay at Novotel Sydney Norwest. It is always a pleasure to receive positive feedback and we are very happy you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Parisa Rad Front Office Manager Novotel Sydney Norwest

AccorHotels certified review
Mick M. Business - 08/02/2018
« Mick M. »

Excellent, friendly staff, I'm very happy with your hotel. I ticked the price box for reason of stay as I know that's how our business determines where we stay but your service etc is excellent and your staff are very friendly and always very welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael M., We very much appreciate your comments regarding your stay at the Novotel Sydney Norwest. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are so pleased you enjoyed your stay and your interactions with our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Parisa Rad Front Office Manager Novotel Sydney Norwest Please share your experience with others by visiting www.tripadvisor.com and click on “Write a Review"

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