Hotel - ibis Styles London Kensington
Ibis Styles Hotel Ibis Styles Hotel

ibis Styles London Kensington Hotel

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3.5/5 1,258 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Concierge

Catering

  • Breakfast included in the price
  • 1 bar(s)

Business services

  • Copy/print service available
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Hotel location

Our rooms

Our 115 newly-refurbished, fully air-conditioned rooms are bright, minimalist and modern, providing a calm and relaxing environment to unwind after a full day exploring the delights of the city.

  • 116 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Telephone
    • Opening windows
    • WiFi in your room
    • Manual temperature control
    • Crib on request
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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3.8/5 AccorHotels Rating Based on 3,606 reviews

Our guest reviews for ibis Styles London Kensington

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,258 reviews
TripAdvisor review
Business - 15/04/2018
« Very small room, lots of plumbing noises »

I spent three nights here, attracted by the location - it was handy for an event I was attending. But it wasn't a comfortable hotel. My room was very small, and there wasn't even a chair in the room, so nowhere to sit and get some work done. and there were lots of plumbing noises, so I was woken by six a.m. every morning I also found the room very dark. It had opaque glass in the window, so no outside view. And the outside of the window was caked in pigeon poo, which made the whole room feel dirty and dingy. Next time I attend an even near here, I'll choose a different hotel On the plus side, the staff on reception were always friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear nickrosenthal Thank you for reviewing your stay on Tripadvisor. We would like to apologies for the stay which was not up-to your expectation.Customer service and satisfaction is of utmost importance.We do take all our guests feedback very seriously as it helps us to improve our service.I have shared your feedback about dirty windows and plumbing noise with Maintenance Manager and assure that we have taken necessary measures to avoid similar issues in future.We do have rooms varying in sizes and location, please speak to our team member,who would explain you various upgrade options. We hope to see you again in future. Kind Regards, Smriti Srivastava

AccorHotels certified review
Anonymous Couples - 12/04/2018
« Good »

We had an enjoyable stay and found all the staff very helpful and cheerful

AccorHotels certified review
Sophia Friends - 12/04/2018
« Close to station and hamdy luggage store »

Very helpful staff, who stored our luggage when we arrived and again as we departed. Room was basic but clean and comfortable. It was lacking a plug for the bath but again the staff really tried to help sort the problem. Breakfast was exactly what you would expect from an Ibis Styles, and again the staff were very attentive. Very close to Earls Court station but on a lovely quiet street. Will definitely be returning.

AccorHotels certified review
William Couples - 12/04/2018
« Our stay was extremely relaxing due to the warm welcome received and the central location of the hotel itself. »

On arrival, we received a warm welcome. Everything was effortless. I have stayed with Ibis before and had certain expectations. This hotel was no different. I was not disappointed. Warm helpful staff, value for money and most importantly, very clean facilities. I always find ibis staff members approachable and willing to assist in any way they can.

AccorHotels certified review
Van S. Families - 12/04/2018
« Location location location »

The hotel did not have hot water supply at the last night of our stay, but except this unexpected inconvenience, we are happy to stay at the hotel and would come back next time.

AccorHotels certified review
Anonymous Friends - 09/04/2018
« A great place for London museums »

The hotel was ideal for my overnight stop. The staff were very helpful and accommodating. The room was clean and big enough for two. However, there was a slight smell from the bathroom-possibly the shower drain - but not overpowering!! Overall I was pleased with my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clare Round, We very much appreciate your comments regarding your stay at the ibis Styles London Kensington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iulian Neagu reception supervisor

AccorHotels certified review
Ruby Families - 08/04/2018
« Great hotel great location »

Hotel room was compact but clean, staff were polite and helpful.

AccorHotels certified review
Rohaiza Business - 08/04/2018
« Excellent stay in Ibis Styles London Kensington »

Excellent stay. We were allowed to check in early at 12PM, and were given the drinks vouchers to enjoy. In addition, were given a pack of breakfast box to go the next day when we check out. Excellent stay with very professional staff at the counter. Thank you, Ibis.

AccorHotels certified review
Bles Couples - 06/04/2018

Nice and clean

AccorHotels certified review
Roert H. Business - 06/04/2018
« Excellent Location and Value for Money »

Very clean and well furnished room with excellent en suite facilities. Always up to a very high standard. Staff are very friendly and nothing is too much trouble. Breakfast is great with marvellous choices.

AccorHotels certified review
Mr. M. H. Friends - 05/04/2018
« Ok room; good to be able to make coffee on the room; badly working iPads in the reception area »

Good bed, easy heating up the room when getting back to the room in the evening, mostly easy access in/out with the elevator, and outdoor: easy access to buses (into/back from city parts, no. 74 to Marble Arch, or C1 / C3 to Kings Road / Chelsea Harbour. (otherwise, see "Title" line above)

AccorHotels certified review
Desirée Friends - 04/04/2018
« Great location and friendly staff »

The hotel location was great, in a very quiet road, with Earl's Court station really close, so in few minutes it's possible to reach the city center. There are several pubs, restaurants, supermarkets and shops close to the hotel and it's a good option to have dinner in the area. Hotel's staff was very friendly and helpful and breakfast was very good. Rooms were clean and we had a kettle with tea and coffee. One of the rooms we booked was tiny but we didn't spend much time in so in the end, it didn't matter to us. Pillows were very firm and uncomfortable and I woke up with stiff neck the first day. Bedsheets were too short in comparison with the length of the mattress and we had to fix them before going to sleep everyday. There was a lack of communication in the cleaning staff. They tried to clean our room while we were inside the last day of our stay. It was 9 am and we hadn't left the room for breakfast yet. We'll come back again.

AccorHotels certified review
Graham Families - 03/04/2018
« Colourful and bright »

Very pleasant stay for 3 nights. Good room, nicely decorated. Good furnishings. Very comfy bed. Surprisingly quiet for London, no traffic noise or neighbour noise. Breakfast was very good value. 5 mins. walk from tube station. Diana was very helpful. Only downside - wifi not secure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham Shearwood, We very much appreciate your comments regarding your stay at the ibis Styles London Kensington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iulian Neagu ception supervisor

AccorHotels certified review
Anonymous Business - 02/04/2018
« Very, very, very small room. »

The hotel is well located, with easy access to the Underground and within minutes of central London. However, the room was a lot smaller than expected, which made arranging my suitcase and items very difficult. The shower doesn´t have a propper shower rack, so there is no room for the toiletries.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marisabella D., We very much appreciate you taking the time to provide us with your valuable feedback following your recent stay with us here at the ibis styles London Kensington. I was disappointed to read that you were not entirely satisfied with your stay in our hotel. Regarding the room comments you left us, due to our hotel's layout the size and design of our bedrooms are different, however, our Single rooms are not very big rooms. I am positive that if requested to the front desk , they would have been more than happy to find another room for you and ensure you have a good stay with us. Maybe for a next visit you could try to leave us a note about your room preferences or try one of our Standard rooms , these are larger rooms and maybe more suited for your needs. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anca Filip , reception supervisor

AccorHotels certified review
Rich Couples - 31/03/2018
« Very thin walls, tiny rooms and the bathroom could use doing up. »

Of the Ibis hotels I’ve visited, this wasn’t up to the same standard. I think it’s well overpriced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard K., Thank you for taking the time to tell us about your experience at the ibis Styles London Kensington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Iulian Neagu reception supervisor

AccorHotels certified review
Anonymous Friends - 31/03/2018
« Unpleasant staff »

Beds were small but comfy; breakfast was good; staff was unfriendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear {guest_first_name} T., Thank you for taking the time to tell us about your experience at the ibis Styles London Kensington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am sorry to hear you didn’t feel welcome by our staff, however I am positive that they tried their best to help you have an enjoyable stay in our hotel. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warm regards, Iulian Neagu reception supervisor

AccorHotels certified review
Vicky Friends - 30/03/2018
« Comfy bed, great location, lovely building »

The staff were welcoming, the room was compact but had everything I wanted, the location was great (walkable to the Albert Hall and very close to the tube station), free WiFi. The only minor disappointment was that the breakfast was continental, not full English.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vicky Kirby, We very much appreciate your comments regarding your stay at the ibis Styles London Kensington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We understand your expectation about English breakfast but as per Ibis brand standards we provide continental breakfast only included in the package and not the English breakfast. We have taken your feedback on board and would look into enhance our breakfast in future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Iulian Neagu reception supervisor

AccorHotels certified review
Adam F. Couples - 29/03/2018
« Good stay for a few days »

Hotel was very smart and even catered for gluten free at breakfast. Staff were all very friendly and it was a great location. Only criticism was the walls were very thin and could hear people in the hall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam Fisher, We very much appreciate your comments regarding your stay at the ibis Styles London Kensington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover , we would like to share with you that if you are planning a future stay in our hotel and you would prefer a room in a quiet area of the hotel , you can try to leave us a note with your booking and we will do our best to allocate a perfect room for your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anca Filip , reception supervisor

AccorHotels certified review
Emma Families - 29/03/2018
« Easy, straightforward stay »

Great, no bother whatsoever.

AccorHotels certified review
Steve C. Friends - 29/03/2018
« Sadly, disappointed »

Adequate, slightly disappointing. My mate and I shared a twin room... it was tiny. I suppose we should have complained when we checked in ! The bathroom was minuscule, (Room 21 on the ground floor).... Neither of us could move in the bathroom without hitting a sink, a shower or a wall. It really is a pittance of a room, and should have received a discount. The bed and bed linen was fine though. Also breakfast was continental only , and offered no marmite for toast - this IS England ! (Is it not?)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve C., Thank you for taking the time to tell us about your experience at the ibis Styles London Kensington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Diana Ionescu supervisor

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