Hotel - ibis Styles London Kensington
Ibis Styles Hotel Ibis Styles Hotel

ibis Styles London Kensington Hotel

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3.5/5 1,227 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Concierge

Catering

  • Breakfast included in the price
  • 1 bar(s)

Business services

  • Copy/print service available
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Hotel location

Our rooms

Our 115 newly-refurbished, fully air-conditioned rooms are bright, minimalist and modern, providing a calm and relaxing environment to unwind after a full day exploring the delights of the city.

  • 116 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Telephone
    • Opening windows
    • WiFi in your room
    • Manual temperature control
    • Crib on request
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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3.8/5 AccorHotels Rating Based on 3,380 reviews

Our guest reviews for ibis Styles London Kensington

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,227 reviews
AccorHotels certified review
Andrew Business - 16/02/2018
« Modern Ibis styles with a great design »

Well presented economy market hotel in central London. The only improvement would be the quality of the coffee of breakfast,

AccorHotels certified review
Anonymous Solo - 16/02/2018

The bed was uncomfortable - too hard Tradesmen talking and noisy in the hallway in other rooms painting etc when I was still trying to sleep Lift wasn’t working day for short period on check out date had to carry suitcases down stairs - stairs steep and cases heavy - no apology from reception staff when I told them about it Not the best start to my overseas holiday Would not stay here again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynn W., Thank you for providing us with your valuable feedback following your recent stay with us here at the ibis styles London Kensington. I was disappointed to read that you were not satisfied with your stay in our hotel . Please allow me to apologize for the unpleasant situation that you encountered , however i am positive that if brought to the attention of our staff during your stay , we could have found a quiet room for you enjoy your London trip. The hotel is going through a renovation project but this should not affect our guests, so we would like to inform you that you we have taken the situation highlighted by you to our management team for immediate actions to be taken . I would like to apologize for the lift problems we had the day of your departure on behalf of my colleagues. Please feel free to contact us directly , should your travel bring you back to our area, and we will do our best to make up for this experience. Thank you again for sharing your experience and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anca Filip , reception supervisor

AccorHotels certified review
Cherry Solo - 15/02/2018
« Very nice stay »

I really like the hotel, everything looks new and clean. It's just everything you need for staying comfortable in London for the night.

AccorHotels certified review
Carlos Families - 14/02/2018
« ok »

I have gold membership card and two nights reservation for two persons but I got only one welcome drink, although I asked for the second one, it was not given

AccorHotels certified review
Emma Couples - 14/02/2018
« Brilliant »

Perfect and exceptionally helpful reception staff

AccorHotels certified review
Sk Business - 12/02/2018
« Extremely small room! »

Nothing great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suhel K., Thank you for providing us with your valuable feedback following your recent stay with us here at the ibis styles London Kensington. I was disappointed to read that you were not satisfied with your stay in our hotel . As an Accor member you do benefit from the best rate available in any of the hotel and we tried our best to accommodate all the requests we have received with your reservation, in a very busy period for us. Please allow me to apologize once again for not meeting your expectations, but i am positive that if you give us the opportunity , we will do the best we can do to make up for this experience and regain your confidence. Thank you again for sharing your experience and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anca Filip , reception supervisor

AccorHotels certified review
Chris Families - 12/02/2018
« fine for our tri but room not very clean or well maintained »

as above

Our hotel has responded to the review
Our hotel has responded to the review

Dear christopher h., Thank you for taking the time to tell us about your experience at the ibis Styles London Kensington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking into consideration all the matters highlighted in your review and we are working towards improving the services we offer . In this period all our our rooms going through refurbishment project. we would be very happy to welcome you back and regain your confidence in our hotel. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anca Filip , reception supervisor

TripAdvisor review
Couples - 10/02/2018
« Very good service »

Hotel is very well located nearby public transport and restaurants. Hotel personnel is doing a great job and we had great assistance and follow-up concerning the heating of the room. Room was quite tiny yet it served us very well. Good breakfast. Quite neighborhood. One can have a good night sleep despite poor noise insulation of the hotel rooms. Excellent ratio of service quality and price!

Our hotel has responded to the review
Our hotel has responded to the review

Dear belgianc0uple, Thank you for amazing review of your recent stay. We are glad that you a had a wonderful stay in Ibis Styles London Kensington and you found the staff attentive and helpful. We always strive to provide best service to all our guests and I will be proud to share your feedback with the team. We would like to welcome you back for another great stay. Kind Regards, Smriti Srivastava

AccorHotels certified review
A. R. Solo - 09/02/2018
« comfy and stylish »

decent breakfast, fun room, friendly staff

AccorHotels certified review
Constance Business - 09/02/2018
« Good price »

The hotel is quite nice and location is really good, very close to the tube station. A bit disappointed with the overall quality - I.e. found holes in the sheets etc. But the housekeeping staff was really lovely and helpful. Happy that there was a small gym and the breakfast was ok. The room was modern in style.

AccorHotels certified review
Thomas M. Business - 09/02/2018
« Some good points, some average, some bad »

The staff were friendly and helpful. The room was cold and the heat pump in the room did not increase the temperature. There was a lot of noise from the room next door and also from revellers in a nearby room arriving at about 4 in the morning. I got about 2 hours sleep The lift broke down (the doors wouldn't close). The breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Thomas M., Thank you for taking the time to tell us about your experience at the ibis Styles London Kensington. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking into consideration all the matters highlighted in your review and we are working towards improving the services we offer . I am pleased that you found our location good and the service provided met with your expectations despite the room issues you have encountered. Thank you again for sharing your experience and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anca Filip , reception supervisor

AccorHotels certified review
Hervyhervy Couples - 09/02/2018
« Very comfortable »

Efficient check in and out. Room was not the biggest but pleasantly furnished, bed was comfortable, tv worked and hot water came through quickly. Only negative point was the slight smell of sewage in the shower room which was easily solved by putting water in the trap. Continental breakfast was nice with a very good selection.

AccorHotels certified review
Adam S. Business - 06/02/2018
« An acceptable night’s stay »

Clean room, adequate facilities. Paint smell from redecoration on the rest of the floor was unpleasant. Staff polite and helpful.

AccorHotels certified review
Robert H. Business - 05/02/2018
« Very User Friendly Place »

Very good natured staff in a very clean establishment providing excellent customer service at an extremely good value price

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Robert Hall, Thank you for taking the time to post your review. I am pleased that overall we met with your expectations. I am delighted that our location was perfect for your stay and that our staff made you feel welcome. We are very happy to read that you had an good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, , and we hope to welcome you back to our hotel very soon. Sincerely, Anca Filip , reception supervisor

AccorHotels certified review
Karen W. Couples - 05/02/2018
« All you need »

From reception to the room and breakfast the next morning all was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Karen Ward, Thank you for taking the time to post your review. I am pleased that overall we met with your expectations. I am delighted that our location was perfect for your stay and that our staff made you feel welcome. We are very happy to read that you had an good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, , and we hope your next visit will be as pleasant as the previous one. Kind regards, Anca Filip , reception supervisor

AccorHotels certified review
Aygee Couples - 04/02/2018
« Convenient location. Friendly and helpful reception staff. »

All in all, pretty good experience. Being hypercritical, I know, but the one ‘minus’ point was that the room was very cold when I checked in, and it took quit3 a long time to get the heater pumping out some heat. In fact so long that I thought it wasn’t working and asked reception to check it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Andrew Green, We very much appreciate your comments regarding your stay at the ibis Styles London Kensington. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologize for entering a cold room , the AC machines reach the set temperature in 10 to 15 minutes once they are turned on . We try as much as possible to leave them running in the rooms , however as we also need to make sure they will be working perfectly while you are in the room , they need to be turned off as well. I am happy that my colleague were able to ensure everything was working perfectly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anca Filip , reception supervisor

AccorHotels certified review
Phil Business - 03/02/2018
« Good location at good price »

Very convenient location for my meeting and for the tube station. Comfortable bed, quiet room, mediocre breakfast, but acceptable. Price is good for the location.

AccorHotels certified review
Steven Couples - 01/02/2018
« Was ok for a night »

I love ibis hotels and have always stayed at red one, decided to try green one...Room was small as expected, a bit on the messy side (scratches and chips out of furniture), shower was so small I banged my elbow a few times trying to wash, bathroom a Little untidy also (it was clean but again scratches and chips) no remote for tele, bed was ok but only one pillow each, woke up next morning with stiff neck and slight ache in back...overall it was ok place to stay for a night but wouldn't stay for multiple nights, as seems a bit cheap... I would recommend ibis hotels but defiantly stay at the red hotels

AccorHotels certified review
Julia F. Families - 01/02/2018
« Brilliant »

Very good nice & clean hotel. Sympathetically converted and very good.

AccorHotels certified review
Darren B. Couples - 31/01/2018
« Terrible »

In the booking it said chick in from 12:00 so we got there at 12:30 even after phoning to confirm this. We got there the member of staff told us it won't be ready until 2:00 my partner argues the fact that the booking plus the website and also mentioned on the previous phone call that check in is at 12. She proceeded to accuse my partner of lying. She looked in the system and there turned out there was a room available. Great! Or so we thought. We got up to the room it was made up as it should be. However... the TV was broken it had a crack in the screen, the lights on the mirror didn't work, the shower door opens up and crashes against the sink and also the bathroom was disgustingly filthy and was damp and the smell of damp could be smelt in the whole hotel room. Three times we bought it to the attention of the person working and she just rolled her eyes and said maintenance have been notified. We got fed up of waiting and went out. It wasn't until we got back at night we mentioned it to staff as it was a different team working and finally they moved us. It was terrible service and I am really disappointed as I always book with Accor Hotels. I have taken pictures of the state of the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Darren B., Thank you for providing us with your valuable feedback following your recent stay with us here at the ibis styles London Kensington. I was disappointed to read that you were not satisfied with your stay in our hotel . As an Accor member you do benefit from check-in from 12:00 pm upon availability. We try our best to allocate the best rooms for our members with one day before and have them ready by 12 pm but on some occasions we are not able to meet this time, and i would like to apologize for this. Please allow me to inform you we have taken the situation highlighted by you to our management team for immediate actions to be taken on the room conditions and of course service offered. Please feel free to contact us directly , should your travel bring you back to our area, and we will do our best to make up for this experience. Thank you again for sharing your experience and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anca Filip , reception Supervisor

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