Hotel - ibis Styles London Kensington
Ibis Styles Hotel Ibis Styles Hotel

ibis Styles London Kensington Hotel

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3.5/5 1,144 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessible bathroom
  • Breakfast
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Concierge

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • Copy/print service available
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Hotel location

Our rooms

Our 115 newly-refurbished, fully air-conditioned rooms are bright, minimalist and modern, providing a calm and relaxing environment to unwind after a full day exploring the delights of the city.

  • 116 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Telephone
    • Opening windows
    • WIFI in your room
    • Manual temperature control
    • Crib on request
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our guest reviews for ibis Styles London Kensington

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,144 reviews
TripAdvisor review
Business - 15/10/2017
« Well positioned »

Located close to the Earls Court Tube station with good options for travel and amid a good range of places to eat. As with most Ibis Styles the rooms feature some good art work and are in immaculate condition

TripAdvisor review
Couples - 05/10/2017
« Small but perfectly formed. »

Small room, but OK as not staying in it long. Bed was nice but the air conditioning made a dreadful racket every hour or so and kept waking us up. Bathroom small but manageable. Smelt of drains from the shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stormsberg, Thank you very much for taking your time out to write about your recent experience in Ibis Style London Kensington. Following your feedback please be assured that I have personally spoken with maintenance and housekeeping about shower drain and air conditioning issue and immediate action has been taken.I wish if you could have informed this during the stay then my staff would have happily offered you different room for your convenience.Please accept my sincere apology for inconvenience caused. With regards to room type, I would like to kindly inform you that we also have few other categories of room such as triple room with more floor space if you decide to book in future. I request you to give us opportunity to serve you again. Kind Regards Geeta Singh

TripAdvisor review
Couples - 04/10/2017
« Hot »

Overall ok and in a very good location for tube etc. Main comment was the temperature in our room which was impossible to cool to a reasonable degree. We were on the fourth floor which probably didn't help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D5422KMmg, Many thanks for choosing our hotel for your recent stay and for writing your experience.It's really valuable to us. I am glad to hear that you found your stay satisfactory and your feedback about room temperature has been passed on to our maintenance head to immediately look at it. We look forward to welcome you back to Ibis Style London Kensington. Kind Regards Geeta Singh

TripAdvisor review
Couples - 01/10/2017
« a bit small, no where to hang my coat! »

Needs a few hooks for coats and towels. The tiny hanging space is too shallow to hang a dress and was right over the kettle. Incidentally when bothTea and coffee offered 2 tubs milk poor . The toilet stank of sewage and made for a very unpleasant night.... Just needs a few inexpensive tweaks. Staff fine and made them aware of v.poor toilet smells.

Our hotel has responded to the review
Our hotel has responded to the review

Dear O584KZmichaelw, Many thanks for sharing your recent stay feedback in TripAdvisor as it help us to constructively improve. Please be assured that your feedback about hanging facilities have been noted but for future reference please be advised that we do have few rooms with proper wardrobe facilities. Also your feedback about milk cups and toilet smell has been personally discussed with head housekeeper to immediately act on it to avoid similar guest feedbacks. I hope this experience with not stop you for choosing us again in future and you can directly e-mail me on h9603-gm@accor.com and I will be pleased to look after you personally. Kind Regards Geeta Singh

TripAdvisor review
Couples - 18/09/2017
« One to avoid »

The room was exceedingly small for a double. There was no wardrobe, just a rail to hang clothes but this was above the kettle/drinks tray. The air con did not work properly and the window did not open further than 2 inches so we were sweltering when in the room. The hot and cold sink taps operated the wrong way round. The soap dispenser was leaking soap all over the sink. The toilet was too cramped against the wall with the towel rail above and the towels hanging down over it. one of the bedside lights did not work. The stairs were very hard to find.

Our hotel has responded to the review
Our hotel has responded to the review

Dear X6583Llianr, Many thanks for sharing your recent stay experience as your feedback is very valuable to us to continuous improve on our product & services. I am extremely disappointed to hear that your stay wasn't satisfactory on this occasion and please be assured that your feedback about maintenance issues has been personally shared with maintenance manager and has been fixed.However,I wish if you could have informed us about these issues during the stay then we could have immediately offered you room move. With regards to room type, would like to kindly advise that we also have other categories of room such as standard double and triple for more floor space and your feedback about hanging facilities has been noted. Please be further informed that due to safety reasons windows can't be open fully. I request you give us a chance again to change your perception around and you can email me on h9703-gm@accor.com to personally look after your stay. Kind Regards Geeta Singh

TripAdvisor review
Couples - 06/09/2017
« Friendly and cheerful, well placed for museums and royal Albert hall »

Well placed for where we wanted to go: natural history museum and a proms concert and the Royal Albert Hall. The staff were really friendly. Clean and cheerful, bright. Rooms a bit on the small side. Oh! Be careful the traffic wardens a quick of the mark :-(

Our hotel has responded to the review
Our hotel has responded to the review

Dear S686SPmichaelp, Thank you for scoring as 4* in Tripadvisor we really aprerciate it. I am very happy to hear that our hotel location suited your needs and you found room clean alongwith friendly staff. Our staff aim to deliver exceptional service to our valued guest like you to make their stay memorable one and I am proud to say that they have accomplished it after reading your feedback. Regarding room size, would like to kindly inform that we have various categories of room with different sizes such as triple if you decide to book in future. Look forward to welcome you back in near future. Kind Regards Geeta Singh

TripAdvisor review
Solo travel - 04/09/2017
« Great Location - easy access to LHR and central London »

Nice and rather small hotel close to Earls Court Underground station. The rooms are a bit of a 'hit or miss' as they are all very much different in size and layout. I was rather lucky this time, having been assigned to a small but nice and functional room. The reception staff was very friendly, helpful and motivated to over a good service. I stayed at this hotel a couple of times before and I can confirm the service and competence of the reception staff has significantly improved since last time. I much like the location of the hotel, with all one needs close by.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AxelCPT, Thank you very much for choosing us back again and for your noticable feedback about our staff.It is much appreciated and has been shared with them to keep them continuously motivated. I am happy to read that you were satisfied with your room on this occassion but if you ever have any issue please immediately let reception staff know and they will be more than happy to immediately resolve it for you We definitely look forward to welcome you back soon. Kind Regards Geeta Singh

TripAdvisor review
Business - 04/09/2017
« Perfect Hotel »

I recomend this hotel. Clean, well equipped, quiet. All staff is very friendly and helpful. It is well located to tube station still the street is not too busy. A very tasty breakfast with a wide range of choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zbyszek T, Wow ! 5* star.Million thanks for scoring us 5* and for finding us this much worth. I am super excited to read that everything in our hotel suited your needs including our staff service which is really remarkable. It wll be our big pleasure to welcome you back in our hotel. Kind Regards Geeta Singh

TripAdvisor review
juanyani Couples - 10/08/2017
« LACK »

Lack of power output in the bathroom so difficult to plug hairdryer and shaving machine, the overall experience is good and we are going back to this hotel beginning September and will stay there for a few more days so will make a new review,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juanyani, I am very thankful to receive your feedback and pleased to hear that you will be returning back with us in September. It's really sad to hear that you found lack of power output in bathroom in recent stay.But now may I kindly request you to contact me on hotel number and provide your booking details so I can find out the possibility of giving you a room with best power output option to avoid any further disappointment. Or else you can directly e-mail me on h9603-gm@accor.com so look forward to welcome you back. Kind Regards Geeta Singh

TripAdvisor review
MykeVT Friends getaway - 26/06/2017
« Great start... but the aircon failed... ruining the rest of the stay »

We were warmly welcomed into the hotel and pleasantly surprised by the large size of the room. We were located on level 4 in a twin room - unlike other European hotels they actually separate the twin beds from each other. The aircon clanked every so often but it worked. The continental breakfast was really good and the staff friendly - if you are in a rush the take-away bag is a great option. it's also a short walk from Earls Court Station making it a great place for exploring London. Would have rated it 9 stars if the so called heat wave didn't hit and the aircon died. Our room was unbearable and a nice staff member moved us to another room and the aircon failed there as well. Unfortunately none of the staff really knew how to operate the aircon as each recommended a different setting. Also just because it is blowing air doesn't mean it is working (remember it gave a clanking sound earlier!) We were offered a little desk fan, that didn't help much. We booked this hotel because it had the aircon as it was summer and we needed it. There was warning about the heatwave so hotel management should have checked and ensured the aircon was going to work. But what really got most visitors upset was that the aircon was working perfectly fine in the reception and breakfast areas. It would have been nice if management had of allowed the staff to offer complimentary drinks or some other form of compensation, but they were unable to offer anything (our complaint isn't with them!). The failure of the aircon turned the end of our holiday into a not so pleasant experience.

TripAdvisor review
Business - 18/06/2017
« Unforgettable Small Single Room »

Booked single room online and thought it would be enough for an average-sized Asian, and I was totally wrong about it. When the door was opened, I was in shocked with stairs in my room. After a long trip climbing countless stairs, I had to even climb up to my room. I ended up pay extra for an upgrade to a triple room(no double room available), because my Platinum membership couldn't get me a bigger room.

TripAdvisor review
Couples - 18/06/2017
« Easy to get to »

This easy to get only 3 mins from Earle's court tube station. As all ibis styles it's modern styling is fine for a short stay hotel. The continental breakfast was ok but very crowded and cramped and you have to share tables. My wife and had to move rooms as we booked a large double and was given a room with two single beds pushed together (sadly not a double in our book) the second room has a small shower that was so cramped when you opened the shower door it banged against the toilet and made it very hard to get into the shower. My wife is very small and would have had to get in side wards, as for myself loosing 5 stone plus an arm and leg may have allowed me to enter the shower. The third room was ok and we enjoyed the the rest of our stay there. The staff were helpful in changing our rooms. Tea, coffee and water is available in reception free of charge. We found they was very little noise from the surrounding area even though we were on the ground floor.

TripAdvisor review
Couples - 16/06/2017
« Two Night Stay Without a Problem »

The hotel is located pretty close to the tube station (Earl's Court), which made arriving there easy. It's in a great neighborhood with good things around and it's safe. The room was clean and white. The staff was friendly and accommodating. I can't speak on the f&b because we didn't order anything but we were very happy with our stay.

TripAdvisor review
Solo travel - 05/06/2017
« Nice hotel »

A very nice hotel, but the internet does not work if you have an old laptop ! The breakfast is a ibis style buffet so as in the other countries and not an english breakfast but it is possible to get one with extra charge.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to leave your review of our hotel. I am sorry that you experienced problems with your internet connection. Kind regards Jonathan Smith General Manager

TripAdvisor review
Couples - 12/05/2017
« Convenient location for a short stay in London - rooms 'hit or miss' »

The biggest advantage of this hotel certainly is its location. Close proximity to Earls Court Tube Station and lots of eateries and restaurants around the hotel. Walking distance to mayor museums. The rooms very much vary in standard, so its a 'hit or miss'. Some of the rooms are sub standard and not acceptable in particular the bathrooms are problematic. As an Accor Gold member, I would have expected to be automatically assigned to one of the more decent rooms, however this was not the case. Only once rejecting a room and a supervisor got involved an acceptable solution could be found. Most of the staff at reception seems to have very little knowledge about Accor procedures. Also when enquiring about booking a taxi the night before departure, wrong information was given. It appeared on the morning of departure, that the hotel seems to work only with a private transport operator which charges significantly more than the regular taxis do. If it wouldn't be for the location, the hotel could not be recommended and is ranging considerably below the standard of other Ibis Styles Hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to give us your review of the hotel and I am truly sorry that you had a disappointing stay. As an Gold member of the Le Club programme you are one of our most important guests and so it genuinely saddens me that there were aspects of your stay that we got wrong. All of our staff are currently going through re-training and so hopefully this will not be a problem for future stays. We do use a local taxi company as we have found these to be more reliable and a better quality of transport than other options. I am sorry that there was a significant price difference. Your comments are very important to me and I will be sure to use these so that we can improve the hotel for future. Thanks again Jonathan Smith General Manager

TripAdvisor review
Business - 07/05/2017
« Kind but not well organized »

Some problems with the room that a super-efficient manager in the night had to solve two evenings in a row. So the managers on duty on evening/nights May 2 and 3 is very kind and efficient, but the overall organization is not so good. The room ground floor, no opening windows and a little bit stinky was not great.

TripAdvisor review
Márcio B Couples - 02/05/2017
« Simple details makes the difference »

Not happy the way I have been treated by reception. I hope you do not take the rooms which are in the attached and cold building. Breakfast is great and people which work down there are also great. Very small and cold room. Toilette even small, window entering cold wind, shower not working properly. Maintenance stuff in the middle of the corridor, not settle or organized.

TripAdvisor review
Solo travel - 09/04/2017
« Great location and clean room but... »

My stay was acceptable however the room is extremely small for 2 person and you don't even have space for your bags in the room. Walls are thin Abd you can hear banging of doors and cleaning every morning. But in general the stay was pleasant if you can accept the flaws.

TripAdvisor review
Couples - 04/04/2017
« Disapointing Stay »

Looking forward to staying in this hotel as we use Ibis a lot and wanted to use some of our points, We were going to a concert at the Albert Hall. The room was very small and awkward with steps and different levels, bathroom was tiny, Check in was a bit of a shambles, felt we were not given proper attention as were were getting a reduced price. However the continental breakfast was very good and the breakfast staff were very helpful and attentive.

TripAdvisor review
O1992IXmichaelr Family - 28/03/2017
« Good value but could be better. »

The hotel offers good value but that is tempered with poor sound insulation and irritating issues. The rooms are well maintained, clean, bright with all the amenities you would associate with a budget hotel. The reception staff were friendly and welcoming and check-in and check-out were efficient. The walls to the rooms are not well insulated and so sounds from neighbouring rooms can be a nuisance particularly if they are late night revellers. The irritations were that there was a smell of fresh paint in the corridor and even a paint brush left on the floor near the lift. The lifts are small and slow meaning we often took the stairs down to reception and breakfast areas. The shower gel in the room was empty and never replenished during our stay despite raising the matter with reception staff. The sofa in the room was made up as a single bed but we hadn't wanted or requested it. The TV in my daughters room did not work.

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