Mercure Uberlandia Plaza Shopping 4 stars

TripAdvisor rating 4.5/5 911 reviews
Mercure Uberlandia Plaza Shopping
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Hotel extras

  • Prime location: part of a mixed-use complex

  • Hotel comprising two towers and six room categories, including premium Suites.

  • Leisure area with swimming pool, sauna and fitness center.

  • Covered car park with valet parking, monitored 24 hours a day.

  • Advantage 5

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Congresses/conventions
  • Business centre
  • Copy/print service available

Hotel location

Mercure Uberlandia Plaza Shopping

RUA DA BANDEIRA 400
38405174
uberlandia
brazil

Tel: +553432398000

Fax: (+55)999999999

Contact email

Check-in from 14h00

Check out up to 12h00

  • SIT :   131 / 132 4

  • By plane

    CESAR BOMBONATO At 6km / 4 miles

  • By plane

    PRESIDENTE JK - BRB At 430km / 267 miles

GPS :-18.9099, -48.26081

Our accommodations

269 fully equipped comfortable apartments, fitted with tiled flooring, air conditioning, WIFI Internet, safe, minibar, telephone in the bedroom and bathroom, cable TV, hair dryer in the bathroom and special services. The hotel has luxurious and fully equipped suites. Comfort and style for important occasions.

Classic Apartment with twin beds

  • Max. number of persons: 2
  • Area: A partir de 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

Classic Apartment with 1 king-size bed

  • Max. number of persons: 2
  • Area: A partir de 26
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

Standard Apartment with twin beds

  • Max. number of persons: 2
  • Area: A partir de 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

Standard Apartment with king-size bed

  • Max. number of persons: 2
  • Area: A partir de 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

Superior apartment with 1 king size bed

  • Max. number of persons: 2
  • Area: A partir de 31
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Multimedia hub

Superior Suite with king-size bed

  • Max. number of persons: 2
  • Area: A partir de 58
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Privilege Apartment with king-size bed

  • Max. number of persons: 2
  • Area: A partir de 31
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Our restaurants and bars

Clementina Bar e Restaurante

Type of cuisine: International

CLEMENTINA BAR

Photo non contractuelle / Strictly non binding

Elegance and good taste sum up what the Clementina Bar is all about. A welcoming environment, good music, whiskey club and specialty international dishes. The perfect place to celebrate special occasions.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 3,000

  • Maximum capacity: 3,450 people

  • Maximum banquet capacity: 2,500 people

Find out more

Our guest reviews for
Mercure Uberlandia Plaza Shopping

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

8,353 reviews

tripadvisor

TripAdvisor Rating 4.5/5

911 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

language trouble - Hotel was good

Customer review rating 4.6/5

Amit G. Business - 07/10/2019 AccorHotels review

The hotel is good and location is good too. Being an international hotel, I expected staff to understand and communicate in english. Especially the staff in Restaurant was very very poor in english. I hope they used my accor membership number on the booking, there was no confirmation from them, even upon my asking as they did not understood what I was saying.

Dear Mr. g., we appreciate your comments about your stay at the Mercure Plaza Shopping Uberlândia. In our hotel, we seek to provide a differentiated service to each of our guests. Therefore, your feedback is very important to us. Your Le Club number is saved in your profile. Our frontdesk team will make the credit as soon as possible. We hope to see you again soon. Sincerely, Otavio Ferraz Calfat General Manager Mercure Uberlândia Plaza Shopping

OTIMA

Customer review rating 4.6/5

Guilherme Families - 01/10/2019 AccorHotels review

HOTEL LIMPO , EQUIPE EFICIENTE ...

Prezado Sr. Guilherme, agradecemos imensamente seus comentários a respeito de sua hospedagem no Mercure Uberlândia Plaza Shopping. Foi um prazer recebê-lo mais uma vez. É sempre muito bom receber impressões positivas. Tenha certeza de que compartilharemos seus comentários com toda a nossa equipe. Esperamos poder servi-lo novamente em breve. Atenciosamente, Otavio Ferraz Calfat Gerente Geral Mercure Uberlândia Plaza Shopping

gratefull

Customer review rating 4.6/5

Marcus A. D. L. Couples - 23/09/2019 AccorHotels review

very nice

Prezado Sr. Marcus Aurelho de L., agradecemos imensamente seus comentários a respeito de sua hospedagem no Mercure Uberlândia Plaza Shopping. Em nosso hotel, procuramos fornecer um serviço diferenciado a cada um de nossos hóspedes. Por isso, seu feedback é muito importante para nós. Esperamos poder servi-lo novamente em breve. Atenciosamente, Otavio Ferraz Calfat Gerente Geral Mercure Uberlândia Plaza Shopping

good business hotel conveniently located

Customer review rating 4.6/5

Anonymous Business - 23/09/2019 AccorHotels review

good business hotel conveniently located

Dear Mrs. Chiara C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Otavio Calfat General Manager

Noisy room during the late evening, all the rest ok

Customer review rating 4.6/5

Gustavo Business - 20/09/2019 AccorHotels review

Amenities ok, breakfast and service good. The nuisance about my stay was a continuous noise that started late at night, it seemed somebody from the hotel staff working nearby. Other than this my stay was fine, I really enjoyed the gym and pool area.

Prezado Sr. Gustavo, agradecemos imensamente seus comentários a respeito de sua hospedagem no Mercure Uberlândia Plaza Shopping. Em nosso hotel, procuramos fornecer um serviço diferenciado a cada um de nossos hóspedes. Por isso, seu feedback é muito importante para nós. Esperamos poder servi-lo novamente em breve. Atenciosamente, Otavio Ferraz Calfat Gerente Geral Mercure Uberlândia Plaza Shopping

A few little things should be changed

Customer review rating 4.6/5

Anonymous Solo - 15/09/2019 AccorHotels review

A real bad experience. The room was horrible.

Prezado Sr. Walter Luis S., agradecemos imensamente seus comentários a respeito de sua hospedagem no Mercure Uberlândia Plaza Shopping. Observamos que sua experiência com alguns itens, principalmente ruído no apartamento, recebeu uma avaliação não muito boa. Caso queira compartilhar sua percepção, sua colaboração será valiosa para que continuemos o processo de melhoria contínua, a fim de proporcionarmos um serviço de alto nível para cada um de nossos hóspedes. Agradecemos novamente por nos informar sobre sua experiência. Esperamos poder servi-lo novamente em breve. Sinceramente, Otavio Ferraz Calfat Gerente Geral Mercure Uberlândia Plaza Shopping
Customer review rating 4.6/5

Pode M. C. D. M. Business - 31/08/2019 AccorHotels review

Hotel otimo!!

Prezado Sr. Clayton Alves R., agradecemos imensamente seus comentários a respeito de sua hospedagem no Mercure Uberlândia Plaza Shopping. Em nosso hotel, procuramos fornecer um serviço diferenciado a cada um de nossos hóspedes. Por isso, seu feedback é muito importante para nós. Esperamos poder servi-lo novamente em breve. Atenciosamente, Otavio Ferraz Calfat Gerente Geral Mercure Uberlândia Plaza Shopping

Really bad experience

Customer review rating 4.6/5

Anonymous Business - 28/08/2019 AccorHotels review

It was a bad experience from the moment I called to make the reservation. 1. I was assigned a smokers room when I don't spoke and I was even asked if I wanted such room! I had to request for a room change. 2. I was questioned why I requested two keys. I travel around the world and I always request two keys in case one gets deactivated so I don't have to go back to the reception just for that. Why do I get questioned about it? is there an additional charge for it? is it against the law? 3. I got questioned why was I requesting to have two "additional" towels. I honestly felt my privacy was invaded. I did not like the service at the hotel and I will share my experience with my colleagues and friends. 4. during the breakfast I was asked two - three times about my room number (each time a different person)

Dear Mrs. Doris Carolina C., Firstly, I would like to thank you for your comments. As much as I wish you had a better experience, a comment like this makes us learn and improve. We work hard to provide an exceptional guest experience. Our hotel works with floors exclusively for the smoking public. This information should have been provided at check-in and you should have been taken to your preferred apartment. I sincerely apologize for the failure. The receptionist who checked you in has already been properly advised. Our hotel also works with apartments for two people, and there is a difference in rates. Thus, I believe that the receptionist did not express himself clearly when questioning your need for two keys. The intention was to know if more than one person would stay in the same apartment. We will guide our team to make the communication clearer. Regarding the availability of towels, we feel for the mistaken contention of the staff. We can provide more towels in the apartments upon request without any question. Sorry you felt your privacy invaded. I apologize for the inconvenience this has caused you. You also mentioned problems while booking. If you can elaborate on what happened, it would be very important for us to be able to correct the flaws. From their constructive criticism, we found that communication failures occurred, which will be worked with our team. We believe the language may have been a barrier, but it does not justify the flaws. Rest assured that we will handle your criticisms carefully so that they will not be repeated again. If you give us a chance to regain your confidence, I would be delighted to make your reservation in person and make sure that you enjoy your experience in the same way as so many of our guests. Sincerely, Otavio Calfat General Manager

Excellent hotel and service

Customer review rating 4.6/5

Andres G. Business - 26/08/2019 AccorHotels review

Enjoyed the hotel and service. Very attentive and friendly. The room was very modern and comfortable.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Mercure Uberlandia Plaza Shopping Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Otavio Calfat General Manager

I did not feel like a valued guest

Customer review rating 4.6/5

Maria S. Business - 26/08/2019 AccorHotels review

My experience was bad in two fronts. One, has nothing to do with the hotel; the agent that did my reservation booked me in a bad room. But, when the front desk team saw that, and due to the booking, they were unable to help me, which I understand. However, they told me to follow up on a certain day, when I did their response was that the priority was on other guests that didn't have a reservation and my change was not a priority. I told them that if I needed to pay a different rate, I would and they still didn't help me. I had the worst stay at this hotel! I travel to it on a yearly basis, and it feels awful to see that you are not valued.

Dear Mrs. Maria Loudes S., Thank you for taking the time to tell us about your experience at the Mercure Uberlandia Plaza Shopping Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. During the week of your stay, the hotel hosted some event groups, which increased occupancy to 100% in some days. Unfortunately, we were unable to fulfill your request. We are really sorry that we were unable to meet your needs, as in previous opportunities in our hotel. We also felt that this impossibility was not well explained by our reception staff. Rest assured that we will guide our team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Otavio Calfat General Manager

Customer experience failed across throughout the entire visit!!

Customer review rating 4.6/5

Andrew M. Business - 25/08/2019 AccorHotels review

From the moment I checked in, the customer experience that I have come to expect from a global brand was not there. The check-in process was too long. My key got demagnetized, and when I went to the front desk to get it fixed, there was a long line that I had to wait. The room was not suited for a business traveler, only provided one bottle of complimentary water, and breakfast was nothing to be excited about. As a business traveler on the go, I expect for the staff to understand that I am always on a rush, needing a coffee cup to go. As I departed, the check-out process was also too long. I'm a lifetime Titanium Elite member of the Marriott program, and they're properties are always consistent to what business travelers look for. Mercure has a long way to go to meet my standards and win my business.

Probably the best hotel in Uberlandia

Customer review rating 4.6/5

Phil G. Solo - 13/08/2019 AccorHotels review

I have to say that my experience, as it often is when I stay here, was excellent. A very nice room in a very nice hotel and with very pleasant staff. I need also to make the point that my only reason for staying in this hotel is that it is the best hotel in the city. I have a serious unsettled matter with Accor and until such time as they address the complaint I will always choose another hotel brand, unfortunately, Uberlandia does not offer an alternative.

Dear Mr. G., It is always a pleasure to host you at the Mercure Uberlandia Plaza Shopping Hotel. We very much appreciate your comments regarding your last stay. Your feedback is very important for us. I will certainly share your comments with our team. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely, Otavio Calfat General Manager

Extreme long line for check in

Customer review rating 4.6/5

Henrique Business - 08/08/2019 AccorHotels review

30-minute wait for check in Noisy bedroom

Prezado Sr. Henrique, Agradecemos por nos contar sobre sua experiência no Mercure Uberlândia Plaza Shopping. Sentimos muito não termos correspondido as suas expectativas, por favor, deixe-me apresentar minhas mais sinceras desculpas. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certo de que trabalharemos no intuito de tornar os processo de check-in mais ágil. Sentimos pelo transtorno. Agradecemos mais uma vez que tenha nos contado seus problemas e esperamos que nos dê a oportunidade de melhor servi-lo num futuro próximo. Sinceramente, Otavio Ferraz Calfat Gerente Geral Mercure Uberlândia Plaza Shopping

Great

Customer review rating 4.6/5

Anonymous Families - 04/08/2019 AccorHotels review

Everything worked fine!

Prezada Srª. Luciana Carina Correa Bragança, agradecemos imensamente seus comentários a respeito de sua hospedagem no Mercure Uberlândia Plaza Shopping. É sempre um prazer receber impressões positivas. Tenha certeza de que compartilharemos seus comentários com toda a nossa equipe. Esperamos poder servi-la novamente em breve. Atenciosamente, Otavio Ferraz Calfat Gerente Geral Mercure Uberlândia Plaza Shopping

One of the most amazing hotel experiences I had at Accor

Customer review rating 4.6/5

Conrado C. Friends - 30/07/2019 AccorHotels review

The hotel is brand new, beautiful and with a great infrastructure, including the piano bar, the sauna and pool area, gym, etc. I strongly recommend it.

Prezado Sr. Conrado Leite C. Brandão, agradecemos imensamente seus comentários a respeito de sua hospedagem no Mercure Uberlândia Plaza Shopping. É sempre um prazer receber impressões positivas. Seu feedback, como cliente Platinum, é muito importante para nós. Tenha certeza de que compartilharemos seus comentários com toda a nossa equipe. Esperamos poder servi-lo novamente em breve. Atenciosamente, Otavio Ferraz Calfat Gerente Geral Mercure Uberlândia Plaza Shopping

Excellent hotel to weekend

TripAdvisor rating 4.5/5

Connector39426040468 Family - 27/07/2019 TripAdvisor review

I really enjoyed it, wonderful hotel with a great breakfast. It has great and clean rooms, beautiful leisure area. My wife and I always host the Mercure line, they have a top notch quality. One advantage of the hotel is being inside the mall.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Otavio Calfat General Manager

Generally good, can improve

Customer review rating 4.6/5

Diego S. Business - 15/07/2019 AccorHotels review

Generally good. Good points were: - Good room cleaning - everything was nice and tidy, new furniture - nice and caring personnel - good WiFi Bad points were: - no international TV channels as usually in other Accor hotels (BBC, CNN, ZDF, TVE, etc) - not enough vegetarian choices at the restaurant's menu - no water supply in room (free of charge, guest care) - no welcome present for Le Club Gold member - long wait at reception every time card didn't work (very often) - water at shower not warm enough!

Dear Mr. Diego S, we appreciate your comments about your stay at the Mercure Plaza Shopping Uberlândia. In our hotel, we seek to provide a differentiated service to each of our guests. Therefore, your feedback is very important to us. We would like to inform you that we have the Privilege apartment, in which the channel programming grid is larger. In addition, the room has 1 complimentary bottle of water, plus a Nespresso, bathrobe, slippers and a larger variety of amenities. In your next stay with us, ask us about availability for an upgrade. We hope to see you soon. Sincerely, Otavio Ferraz Calfat General Manager Mercure Uberlândia Plaza Shopping

Quality Manager

Customer review rating 4.6/5

Shaji K. K. Z. Solo - 21/06/2019 AccorHotels review

Hotel lay- out confusing, need better room service

Dear Mr. Z., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Otavio Calfat General Manager

Long line at check out

Customer review rating 4.6/5

Anonymous Business - 21/06/2019 AccorHotels review

In general, the check in was not as fast as I used to have, but the check out process was even worse. About 10-15 people and a wait for more than 25 minutes. In my long check in I was asked to prepay the expenses, therefore I only needed to deliver the key and notify I was leaving. There should be a smart way to expedite the process for those people who has nothing extra to pay. (or in case there is, it should be clearly communicated)

Prezado Sr. Gilson A., Agradecemos por nos contar sobre sua experiência no Mercure Uberlândia Plaza Shopping. Sentimos muito não termos correspondido totalmente as suas expectativas, por favor, deixe-me apresentar minhas mais sinceras desculpas. No Mercure, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certo de que trabalharemos no intuito de tornar os processo de check-in e check-out mais ágeis, principalmente em momentos de pico, como o ocorrido no período de sua hospedagem. Agradecemos mais uma vez que tenha nos contado seus problemas e esperamos que nos dê a oportunidade de melhor servi-lo num futuro próximo. Sinceramente, Otavio Ferraz Calfat Gerente Geral Mercure Uberlândia Plaza Shopping

Very enjoyable stay in a good Hotel

Customer review rating 4.6/5

Alan R. Business - 17/06/2019 AccorHotels review

Good service, friendly staff and good food

Dear Mr. r., We very much appreciate your comments regarding your stay at the Mercure Uberlandia Plaza Shopping Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Otavio Calfat General Manager
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