Hotel - Mercure Bandung City Centre
Mercure Hotel Mercure Hotel

Mercure Bandung City Centre

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4.5/5 132 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • HUSEIN SASTRANEGARA
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf lessons (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 5 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

A simple yet elegant room equipped with LED TV, modern designed furnitures and bathroom. With choices of single or twin bed type, the city or mountain view from this room will pamper your sight and senses.

  • 176 rooms
  • 80 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 166 reviews

Our guest reviews for Mercure Bandung City Centre

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 132 reviews
AccorHotels certified review
Cal V. C. Business - 09/02/2018
« First stay with Mercure Bandung City Centre »

This is my first stay with Mercure Bandung City Centre. The hotel is located strategically in the city centre of Bandung. Its a brand new building and hotel in Bandung. As a Le Club Accor Platinum Member, my room have been upgraded for free, free welcome drink voucher, VIP treatment and late check out. The room is spacious and bright with city view a bath- tub. Free complementary mini bar and welcome amnesties. The shower is great with hot water adjustable and the water pressure is great. The air- conditioning is adjustable. However, the room can be quite dirty with lots of hair on the floor left by the past hotel guests. Furniture is dusty with the sign of dust sighted. I have informed the front desk the next day to clean the room properly as well as the corridor to the lifts and rooms. Upon returning to my room in the evening, there is still hairs to be found on the carpet and floor of the room. Corridors to the lifts and rooms are dirty and more lighting is needed in the corridor. It is dark in the evening and spooky. The swimming pool and bar is excellent with great view and great drinks. Well recommended to visit the swimming pool and bar at the roof top. Breakfast at the hotel restaurant is average. The staffs needs to improve their English language skills. I have ordered two sunny side up at the egg station and the staffs attended to me look puzzled when I ordered two sunny side eggs. The variety can be improved as Mercure is a 4 star hotels and not a budget hotel. Dining at the restaurant can be a pain as I have to wait 25 minutes for my meal to arrive. Check outs experience is not well attended with only 1 staffs presence at the front desk on the check out day. All hotel guest queuing up at the Le Club member desk to check in and I have to wait for approximately 20 for my turn. Overall, my stay is an average with Mercure Bandung City Centre and I hope there will be a major improvement before I return back for stays.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CAL VIN C., Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence especially cleanliness, service during breakfast, and check out process. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

AccorHotels certified review
M. D. Families - 08/02/2018
« Poor »

Unorganized and suite room with 1 bed when the adv says for 4, had to pay 400k extra on top

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., Thank you for staying with us and for taking your time to share your review on TripAdvisor. I deeply sorry to know that your stay was not meet your expectation. Please allow me to express my sincere apology. This is certainly not reflecting our usual service to our Guests. Our suite room are comfort and fit for 4 persons, with additional extra bed. Rest assured that additional briefing with our housekeeping team was held to prevent such issue in the future. We looking forward to welcoming you back in our hotel to extend your expectation. Sincerely, General Manager

AccorHotels certified review
Anonymous Business - 08/02/2018
« Confort »

Satisfy with fo service but i little bit afraid with parking area since In and out on the same way

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your wonderful experience on your recent stay with us. It's such a pleasure for me to read a positive feedback from satisfied customer. Every guest comment is very valuable for us, please be assure that your comment has been a one of our consideration to do improve facilities and service, especially for parking area. I wish have another chance to welcoming you back and give another memorable experience stay. Sincerely, General Manager

AccorHotels certified review
Riva Business - 08/02/2018
« nice and clean »

hotel is clean, breaksfast was okay. Need more staff in front office/reception to assist guest with the luggage

Our hotel has responded to the review
Our hotel has responded to the review

Dear RIVA Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

AccorHotels certified review
Rajiv Couples - 04/02/2018
« Lovely New Hotel @ Bandung City Centre »

Bandung is always fun and interesting and this is my 5th visit to Bandung, I decided to stay at Mercure Bandung City Centre. This brand new hotel is located a few minutes away from Jalan Asia Afrika and has a lovely infinity swimming pool on the rooftop. Front Office Staff are very efficient and friendly. I would like to say thank you to Susiyani ( I hope i spelled her name right) who made my stay very pleasant. Keep up the good work ! Rooms are very clean and housekeeping staff did a good job. I hope to try your food at the food and beverage outlets in future. Thank you for making my stay very comfortable and I will be back at Mercure Bandung City Centre again soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RAJIV We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. I am delighted to know you had a wonderful stay and for sure, I will pass your comment to our staff, Susiyani, about her genuine service. I believe your review will help to encourage other staffs to strive giving a memorable experience for our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one, feel welcome Sincerely, General Manager

TripAdvisor review
Couples - 03/02/2018
« Lovely New City Hotel @ Bandung »

Bandung is always fun and interesting as this is my 5th visit to Bandung ,I decided to stay at Mercure Bandung City Centre.This brand new hotel is located a few minutes away from Jalan Asia Afrika and has a lovely infinity pool located on the rooftop. Front Office staff were very efficient and helpful during check in process. Please choose a higher floor to enjoy sunrise. Rooms are modern and very comfortable. I would like to thank all staff especially, Ms. Susiyani ( I Hope i spelled her name right) from the Front Office who made my stay very pleasant. Keep up the good work and I will be back at Mercure Bandung City Centre again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rajiv777, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant, I’m sure Susiyani and our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one, feel welcome. Best Regards, General Manager

AccorHotels certified review
Poppy S. Business - 30/01/2018
« Cozy but noisy »

During my 2 nights stayed, i was a bit disturbed by night's work of hotel's renovation, up to 2 a.m, the sound of workers hammering the wall reached my room, cudnt sleep well in a cozy room. Moreover, the carpet infront of my room was unclean with some dirt on it, that i noticed it in the evening of the 1st night...i wondered if the dirt would be cleaned by morning....but seemed the staff missed to clean it till the day i checked out. For location...perfect!! I love the cafe by the pool...great ambience n great staff!!! He was really helpfull and easy going to us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Poppy, Thank you for choosing our hotel and for sharing your review. I am terribly sorry to hear about the service given to you during your stay with us. Please accept my sincere apology for the unfortunate experience happened. I have shared your comment with all of my team especially on the project noise, and the cleanliness of the rooms. Please rest assured that necessary action has been taken to prevent such issue in the future. Thank you once again for bringing this to our concern and i hope we could have the opportunity to welcoming you back in our resort. Sincerely, General Manager

TripAdvisor review
Business - 28/01/2018
« strategic area »

cozy place in strategic area, since it was under renovation hence in the mid night I still heard people working on the construction, a bit disturbing me n couldn't get sleep well, i hope the renovation work done before bed time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Poppy S, Thank you very much for chosen our hotel for your stay. I am sorry to hear that your stay with us did not meet your expectations on this occasions. We are taking very serious your constructive feedback to take the necessary action to ensure it does not happen in the near future. I hope that in the near future you give us the opportunity to regain your trust by staying with us. Thank you again for your review, feel welcome. With Regards, General Manager

AccorHotels certified review
Nenny Business - 26/01/2018
« Very satisfied »

Very fast check in, nice lobby enterance,very comfortable room, especially for smooking room use balcony do the rooms do not have bad smeels. As suggestion please put bench on balcony

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nenny, Thank you for sharing your wonderful experience on your recent stay with us. It's such a pleasure for me to read a positive feedback from satisfied customer! Every guest comment is very valuable for us, please be assure that your comment has been a one of our consideration to speed-up of completion the hotel facilities. I wish have another chance to welcoming you back and give another memorable experience stay. Sincerely, General Manager

AccorHotels certified review
Anonymous Families - 23/01/2018
« Staycation at Mercure Hotel bandung »

it is amazing staycation, hotel is clean and its a new building. the pool in the rooftop if hotel, view of the pool with all of Bandung city with the mountains. its beautiful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your wonderful comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

AccorHotels certified review
Y. Families - 22/01/2018
« Excellent front desk reception officers »

I am staying 2 nights at mercure city centre, i was helped by miss grace and miss susy at the reception during the check in. My families are staying too for total around 40 rooms all together.Ms. Grace n Ms. Susy performed excellent services for providing us the rooms. i got some rooms upgraded due to my accor member vouchers. Miss who is the reception at the breakfast also give us great services During check out, miss wina n mr. Irwan are helping us Thank you Best regards, Y.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Y. We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. I am delighted to know you and your family had a wonderful stay and for sure, I will pass your comment to our staff, Grace, Susy, Wina, and Irwan, about their genuine service. I believe your review will help to encourage other staffs to strive giving a memorable experience for our guest. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel welcome Sincerely, General Manager

AccorHotels certified review
Arneyn Families - 22/01/2018
« Good location and service »

Location in city center, many restaurant and cafe

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arneyn We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. We are happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Sincerely, General Manager

AccorHotels certified review
Rr. E. R. Solo - 21/01/2018

it's nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ema, We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

TripAdvisor review
Family - 18/01/2018
« Will come back again »

My family was very happy to stay and will come back again, the rooftop pool is awesome with a view of Bandung city. Hopefully Mercure Bandung City Center can maintain the standard of service and hospitality in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sp78578, We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one, feel welcome Best Regards, General Manager

TripAdvisor review
Family - 14/01/2018
« Nice Swimming Pool »

We stayed in this hotel with our Family for 2 nights. The hotel looks very news and very clean, Our kids enjoying the swimming pool happily which has been installed at the roof top. The pool water is also warm at night which good to keep it like that.. However the hotel need to improve the variety of breakfast menu as well as the availability of the Juice drink.

Our hotel has responded to the review
Our hotel has responded to the review

Dear bkt747, Thank you very much for sharing with us your experience at our hotel. We are pleased to hear that you enjoy the hotel facilities. I have shared your comment with all of my team especially on the breakfast variety. Please rest assured that necessary action has been taken to improve our quality. Thank you once again for bringing this to our concern and i hope we could have the opportunity to welcoming you back in our hotel. Feel welcome. Best Regards, General Manager

AccorHotels certified review
Taufik Families - 10/01/2018
« Excellent »

Extremely satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Taufik, We very much appreciate your rating and glad to notice your extremely satisfied comment regarding your stay at the Mercure Bandung City Centre, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

AccorHotels certified review
Ani H. Couples - 09/01/2018

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ibu Ani, We very much appreciate your rating and your comment regarding your stay at the Mercure Bandung City Centre, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

AccorHotels certified review
Maldika Families - 08/01/2018

check in was took long time as my bookind didnt confirmed at first place but hotel staff gave me free drink voucher didnt get new toilet tissue, they didnt replace with new one from previous guest not clean bathroom floor, i can found hairs on floor when we just come in swimming pool awesome and breakfast was the best staff very helpful and customer centrix

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mega A., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. We appreciate your feedback as it helps us to focus on what is important to our guests. It is concerning and very disappointing to read about your experience. Please accept my sincere apologies for the inconveniences caused and rest assured that your comments were brought up to the team, in order to make the necessary changes including conducting counseling and additional training. Once again we thank you for your valuable feedback. My team and I look forward to the opportunity of being at your service to exceed your expectation and welcome you back in the near future! Sincerely, General Manager

AccorHotels certified review
Irwana H. Business - 08/01/2018
« Nice Hotel in Town »

Really attracted by the Rooftop Pool, Spacious Lobby, and also bigger enough room with Balcony. Staff really helpfull, Wina as GRO is really nice to help, thank you also for Mr sani, all rooms preference was fullfilled and locked. WIFI honestly still poor, the food’s taste still need to be improved. overall, will come back again once visit Bandung.

Our hotel has responded to the review
Our hotel has responded to the review

Dear IRWANA H., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. We appreciate your feedback as it helps us to focus on what is important to our guests. It is concerning and very disappointing to read about your experience. Please accept my sincere apologies for the inconveniences caused and rest assured that your comments were brought up to the team, in order to make the necessary changes including conducting counseling and additional training. Once again we thank you for your valuable feedback. My team and I look forward to the opportunity of being at your service and welcome you back in the near future! Sincerely, General Manager

AccorHotels certified review
Sutanto A. S. Couples - 07/01/2018
« Good location »

New Hotel, good location!

Our hotel has responded to the review
Our hotel has responded to the review

Dear SUTANTO ALI S., We very much appreciate your comments regarding your stay at the Mercure Bandung City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

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