ibis Genève Centre Lac Hotel 3 stars

TripAdvisor rating 4.0/5 205 reviews
ibis Genève Centre Lac
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Room 1

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Children's age
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Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Shoe shine machine
Catering
  • Breakfast
  • 1 bar(s)
Business services
  • Copy/print service available

Hotel location

ibis Genève Centre Lac

26 Rue De Berne
1201
geneva
switzerland

Tel: +41228492020

Fax: (+41)22/8492030

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    GENEVA AIRPORT At 5km / 3.11 miles

  • By train

    CORNAVIN STATION At 0.3km / 0.19 miles

GPS :46.210481, 6.146282

Our accommodations

Room with 1 double bed measuring 63 x 79 in (160 x 200 cm)

  • Max. number of persons: x2
  • Area: From 15
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet(...)

Room with twin beds measuring 31 x 79 in (80 x 200 cm)

  • Max. number of persons: x2
  • Area: From 15
  • Wireless internet in your room
  • High speed internet(...)

Room for people with reduced mobility, with 1 double bed measuring 63 x 79 in (160 x 200 cm)

  • Max. number of persons: x2
  • Wireless internet in your room
  • High speed internet(...)

Our restaurants and bars

IBIS BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Genève Centre Lac

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

911 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

205 reviews

Customer review rating 4.3/5

Anonymous Families - 11/05/2019 AccorHotels certified review

The staff was friendly , the hotel was clean and comfortable, close to the center and the main train station, the neighborhood was not that nice , it was in the red light district

Dear DANAI P., It has been a pleasure welcoming you at ibis Genève Centre Lac and we thank you very much for your feedback. We do understand that the location of the hotel might not always please everyone. We thank you for your valuable comments that we will take into consideration. We would truly hope to welcome you again very soon. Sincerely, Merouane ZGANI Assistant-Manager

Mr Austin M.

Customer review rating 4.3/5

Austin M. Couples - 11/05/2019 AccorHotels certified review

Experience was really good, staff were extremely welcoming and helpful, told us all the local spots to go. Price was as expected for Geneva and for a really central hotel. Would definitely stay again.

Dear AUSTIN M., We very much appreciate your comments regarding your stay at the ibis Geneve Centre Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merouane ZGANI Assistant-Manager

Good for all travel but really close to railway

Customer review rating 4.3/5

S. R. Families - 10/05/2019 AccorHotels certified review

Excellent greeting with good information and map provided. Breakfast was included and free travel. Bedding very clean and the room also very clean and comfortable. Staff all very friendly and helpful.

Dear SUSAN R., Many thanks for all these wonderful comments. They are a very nice reward for all of us and a strong motivation for our young teams who give their best for the absolute comfort of their guests and their families. We are all waiting for you and we sincerely hope that you will choose ibis Genève Centre Lac for your next stay in Geneva. Sincerely, Merouane ZGANI Assistant-Manager

Very good centric location between the rail station and lake.

Customer review rating 4.3/5

J.h Couples - 08/05/2019 AccorHotels certified review

Room good, quite, comfortable. Restrictive hours for serving food, unable to get a simple cheese platter at late hour of 10pm! Luckily plenty of other eating places in the area. Fast checkout not fast and definitely not just drop key and go.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Merouane ZGANI Assistant-Manager

OK

Customer review rating 4.3/5

Anne R. J. C. Couples - 07/05/2019 AccorHotels certified review

Check in was ok. Room was OK. Disappointing lack of storage - no drawers, 4 coat hangers. Not good enough for a five night stay. Only 2 bath towels, no hand towels. Returned from a long day out on second evening to find room had not been serviced. Bed not made. Wet towels still on floor. Not impressed. Breakfast ok but frantic at times, waiting for food to be replenished. Bar service was a bit unpredictable and covered by reception staff. Not clever if busy check-in. Overall just about ok.

Dear ANNE R., Thank you for taking the time to tell us about your experience at the ibis Geneve Centre Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Merouane ZGANI Assistant-Manager

Great value and excellent location

Customer review rating 4.3/5

Philip Couples - 06/05/2019 AccorHotels certified review

Very good

Dear PHILIP B., Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Merouane ZGANI Assistant-Manager

Mrs Val C.

Customer review rating 4.3/5

Valerie C. Friends - 05/05/2019 AccorHotels certified review

Excellent but room rather small for 2 but we managed by using our suitcase under the bed as drawers!!! Worked well.

Dear VALERIE C., We very much appreciate your comments regarding your stay at the ibis Geneve Centre Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merouane ZGANI Assistant-Manager

Good value and very helpful staff

Customer review rating 4.3/5

Frances W. Couples - 05/05/2019 AccorHotels certified review

We were welcomed. The room was small but comfortable. Gluten free food was available when required. Staff helpful.

Dear FRANCES W., Many thanks for all these wonderful comments. They are a very nice reward for all of us and a strong motivation for our young teams who give their best for the absolute comfort of their guests. We are all waiting for you and we sincerely hope that you will choose ibis Genève Centre Lac for your next stay in Geneva. Sincerely, Merouane ZGANI Assistant-Manager

Just a room

Customer review rating 4.3/5

Dr. S. S. Families - 01/05/2019 AccorHotels certified review

Normally staying in Ibis Style (Green) . It is the fisr experience with the Red logo and found it terrible .. Just a room with minimum requirements. I dont think I will select Red again in my life !!

Dear SALMAN S., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Merouane ZGANI Assistant-Manager

A hassle-free stay for a large group

Customer review rating 4.3/5

Ctls Business - 23/04/2019 AccorHotels certified review

Our group stayed for just one night at ibis Geneve Centre Lac. The stay was hassle-free and the group all enjoyed their rooms and breakfast.

Dear C., We very much appreciate your comments regarding your stay at the ibis Geneve Centre Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merouane ZGANI Assistant-Manager

Value is questionable

Customer review rating 4.3/5

Qaiser B. Families - 22/04/2019 AccorHotels certified review

Air conditioners don’t work in summers and if you open your window, you won’t be able to sleep. That’s tough. Plus the price tag is a bit high.

Dear QAISER B., Thank you for taking the time to write this review. We really appreciate all feedback. Regarding the prices there are influenced by the Geneva market. We hope to welcome you again in our hotel. Merouane ZGANI Assistant-Manager

Decent in parts

TripAdvisor rating 4.0/5

qaiserbachani Family - 16/04/2019 TripAdvisor review

Small rooms though the bathroom is of a decent size. Air conditioning doesn't work and if you sleep with your windows open, you won't be able to catch a snooze. The street is too noisy. Location is great and there are plenty of middle eastern eateries near by. Just 7-8 minutes walk from the main station.

Dear qaiserbachani, I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards, Merouane Assistant Manager

Interesting area

Customer review rating 4.3/5

Jemima Business - 15/04/2019 AccorHotels certified review

The rooms and hotel are exactly as described. Unfortunately the hotel is in an interesting area but as long as you are aware it's fine.

Dear JEMIMA B., We very much appreciate your comments regarding your stay at the ibis Geneve Centre Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merouane ZGANI Assistant-Manager
Customer review rating 4.3/5

Anonymous Business - 13/04/2019 AccorHotels certified review

Efficient check-in, convenient to restaurants and train station, quiet

Dear THOMAS B., Thank you very much for your lovely comment and the good ranking you gave us. We are delighted to read that you enjoyed our ideal location and services. We will be pleased to welcome you again in a not too distant future. With my best regards, Merouane ZGANI Assistant-Manager

Worth the price

Customer review rating 4.3/5

Natasha Families - 08/04/2019 AccorHotels certified review

The price that I paid with the experience that I got from the hotel was worthed.

Dear NATASHA AMELINDA T., We very much appreciate your comments regarding your stay at the ibis Geneve Centre Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merouane ZGANI Assistant-Manager
Customer review rating 4.3/5

Anonymous Business - 04/04/2019 AccorHotels certified review

Could have been better

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Merouane ZGANI Assistant-Manager

The worst and unsafe Accor hotel room (not Staff) I have ever stayed in

Customer review rating 4.3/5

Brian Business - 31/03/2019 AccorHotels certified review

Staff where great but room: 1)had a power cube but it was not fixed down (velco is not expensive) and kept falling off the table dragging other things with it 2) window, if opened which was needed as room very stuffy, cleared all items off the window sill 3) Weird lamp over desk keeps moving such that you collide with it as you get up 4) no shelves to put clothes on in spite of plenty of room if someone had designed the room for practical rather than "trendy" reasons 5) another stupid lamp on a cord over the bed but insufficient light to read by 6) very low level of lighting, needed torch to find things

Dear BRIAN C., Thank you for taking the time to tell us about your experience at the ibis Geneve Centre Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Merouane ZGANI Assistant-Manager
Customer review rating 4.3/5

Indrek S. Business - 29/03/2019 AccorHotels certified review

Everything was ok, nothing to complain about.

Dear INDREK S., We really appreciate your very nice and positive feedback regarding your stay at ibis Genève Centre Lac. It is always a pleasure to receive such a motivating comment and I can confirm to you that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. We are looking forward to welcoming you soon again at ibis Genève Centre Lac. Sincerely, Merouane ZGANI Assistant-Manager

Very satisfied

Customer review rating 4.3/5

Anonymous Business - 29/03/2019 AccorHotels certified review

Very satisfied except with the modest breakfast and surprised that breakfast was not included in the price of the room. Your personnel is very friendly and ready to help.

Dear INGE H., Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us at ibis Genève Centre Lac. Rest assured that we took notes of your comments regarding the breakfast. I hope we can be part of your future travel plans. Sincerely, Merouane ZGANI Assistant-Manager

Easy-going and friendly/helpful staff

Customer review rating 4.3/5

Danai Couples - 24/03/2019 AccorHotels certified review

Quick check in. Friendly and helpful staff- especially when it came to adding an extra night and explaining the map and locations to see. Fantastic english which was helpful.

Dear DANAI B., We very much appreciate your comments regarding your stay at the ibis Geneve Centre Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merouane ZGANI Assistant-Manager
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