ibis Genève Centre Lac Hotel 3 stars

TripAdvisor rating 4.0/5 218 reviews
ibis Genève Centre Lac
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Room 1

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Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Shoe shine machine
Catering
  • Breakfast
  • 1 bar(s)
Business services
  • Copy/print service available

Hotel location

ibis Genève Centre Lac

26 Rue De Berne
1201
geneva
switzerland

Tel: +41228492020

Fax: (+41)22/8492030

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    GENEVA AIRPORT At 5km / 3.11 miles

  • By train

    CORNAVIN STATION At 0.3km / 0.19 miles

GPS :46.210481, 6.146282

Our accommodations

Room with 1 double bed measuring 63 x 79 in (160 x 200 cm)

  • Max. number of persons: ‌2
  • Area: From 15
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet(...)

Room with twin beds measuring 31 x 79 in (80 x 200 cm)

  • Max. number of persons: ‌2
  • Area: From 15
  • Wireless internet in your room
  • High speed internet(...)

Room for people with reduced mobility, with 1 double bed measuring 63 x 79 in (160 x 200 cm)

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet(...)

Our restaurants and bars

IBIS BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Genève Centre Lac

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,054 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

218 reviews

A relaxing, air-conditioned stay in a beautiful, albeit non-air-conditioned, city.

Customer review rating 4.3/5

Sam Business - 15/07/2019 AccorHotels certified review

Friendly, multilingual, attentive, and helpful staff made everything from check in to check out smooth. Breakfasts had a large number of nutritious options and I always left the hotel satisfied and ready to start my day. Air-conditioning was wonderful in a city that largely lacks it. A powerful shower and comfortable bed made each night relaxing.

Very clean, comfortable bed, polite staff and central location, reasonably priced.

Customer review rating 4.3/5

Susan M. G. Families - 10/07/2019 AccorHotels certified review

Very good.

Dear SUSAN G., Many thanks for having shared your experience on Booking.com ! We are so pleased to read that you enjoyed the location of the hotel, the professionalism and helpfulness of the staff. We hope to have the pleasure to welcome you again! With best regards Merouane ZGANI Assistant-Manager

Mediocre

Customer review rating 4.3/5

Todd Couples - 09/07/2019 AccorHotels certified review

The hotel itself was fine, but I was not made aware of the surrounding neighborhood it was in. There were at least 10 hookers standing on all sides of the street next to the hotel. No temporary parking to check in to the hotel, it was also crowded and noisy at night.

Dear TODD T., Thank you for taking the time to tell us about your experience at the ibis Genève Centre Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Merouane ZGANI Assistant-Manager
Customer review rating 4.3/5

Sally Friends - 09/07/2019 AccorHotels certified review

Everything was great! Room and bathroom is so nice. Probably u would consider to put a kettle in the room.

Dear S., We very much appreciate your comments regarding your stay at the ibis Genève Centre Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merouane ZGANI Assistant-Manager

GREAT

Customer review rating 4.3/5

Sandrine K. Business - 08/07/2019 AccorHotels certified review

I had a peaceful stay as I could not hear any noise from the noisy area of Paquis :) I had all it takes to sleep well and enjoy peace after some time and energy taking meetings

Dear COMEY SANDRINE K., We really appreciate your very nice and positive feedback regarding your stay at ibis Genève Centre Lac. It is always a pleasure to receive such a motivating comment and I can confirm to you that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. We are looking forward to welcoming you soon again at ibis Genève Centre Lac. Sincerely, Merouane ZGANI Assistant-Manager

Ok, but with some small issues

Customer review rating 4.3/5

Dh Business - 08/07/2019 AccorHotels certified review

I had a bit of trouble with the Air conditioning. It was a hot week in Geneva and the A/C didn't want to cool (the green cooling light almost never came on). Even when it did, it just didn't cool the room below about 25C. This means you wake up in a layer of sweat. Also, the in-room safe didn't work.

Dear DENNIS H., Thank you for taking the time to tell us about your experience at the ibis Genève Centre Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Merouane ZGANI Assistant-Manager

It was ok for a short stay and a lovely location.

Customer review rating 4.3/5

Brenda L. Couples - 08/07/2019 AccorHotels certified review

The reception staff were very helpful in many ways.We were given free transport tickets boats/bus/train etc for the duration of our stay.However ,when we asked a question re taxi fare cost to airport they said up to about 27-35 Swiss francs but never mentioned that we could use our transport ticket at no cost . We worked this out ourselves and it is an easy 6 min journey direct..very straightforward. The location is ideal for the L. and old town exploration.We took the boat across to the old town and caught a bus up to the Botanical gardens, with a map it is easy to find ones way around. We avoided the area near the station as it looked a little suspect but in no way did we feel unsafe at any point. The hotel provided us with a good base for a short stay at a reasonable price.

Dear KENNETH L., Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Merouane ZGANI Assistant-Manager

Ok stay was overshadowed by poor customer service

Customer review rating 4.3/5

Elin J. Friends - 06/07/2019 AccorHotels certified review

Ok in many ways but very very poorly handled by front desk when we complained about the breakfast. Paid 17 CHF per person for an extremely low quality breakfast, with soggy croissants, plastic everything, just disappointing. We told the front desk and they handled it poorly, claiming that they were not able to discount our breakfasts. What hotel front desk cannot handle complaints and discount upon check-out? I find it hard to believe, working in hotel management myself. Help your staff with what they should be good at, please: SERVICE.

Dear ELIN J., Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us at ibis Genève Centre Lac. Rest assured that we took notes of your comments regarding the breakfast. I hope we can be part of your future travel plans. Sincerely, Merouane ZGANI Assistant-Manager

Lovely hotel and staff

Customer review rating 4.3/5

Steven M. Families - 02/07/2019 AccorHotels certified review

Hotel interior seems very new, definitely one of the most modern Ibis we have stayed at. Staff were very nice too.

Dear STEVEN M., A big thank from all the team for this great rate and nice review ! It is always a pleasure for us to welcome you when you stay in Geneva and a great privilege to gain your loyalty ! Kind regards, Merouane ZGANI Assistant-Manager

Nice and comfortable

Customer review rating 4.3/5

Catherine Business - 01/07/2019 AccorHotels certified review

I enjoyed, as always the clean, safe and quiet atmosphere of Ibis. The staff especially Lamin and Jeffrey went out of their way to make me feel welcome. I loved it.

Dear CATHERINE W., Many thanks for having shared your experience on Booking.com ! We are so pleased to read that you enjoyed the location of the hotel, the professionalism and helpfulness of the staff. We hope to have the pleasure to welcome you again! With best regards Merouane ZGANI Assistant-Manager
Customer review rating 4.3/5

Anonymous Business - 01/07/2019 AccorHotels certified review

Perfect location and accommodation

Dear MARIAN C., Many thanks for having shared your experience on Booking.com ! We are so pleased to read that you enjoyed the location of the hotel, the professionalism and helpfulness of the staff. We hope to have the pleasure to welcome you again! With best regards Merouane ZGANI Assistant-Manager

Clean and nice hotel and great staff, very helpful.

Customer review rating 4.3/5

Caroline Solo - 01/07/2019 AccorHotels certified review

The hotel is clean, warm welcome, and everything needed was available. The receptionist was really nice and helped me to locate the restaurants i was looking for. Thank you.

Dear CAROLINE G., We thank you so much for taking the time to share your experience and impressions about your stay. we are truly happy to know that you appreciated your stay, especially the comfort of the room and the helpfulness of the staff. We hope to have the pleasure to welcome you back at ibis Genève Centre Lac for your next visit to Geneva. Warm regards, Merouane ZGANI Assistant-Manager

Walking distance to train station and red district

Customer review rating 4.3/5

Ss Couples - 30/06/2019 AccorHotels certified review

Located at the other side of old town, position right at the corner or red light district. Difficulty in unloading your luggage as there's no lobby. Short walk to the famous fountain and old town. Free city travel pass with your city tax. Room aircond was not cold especially at the summer with 36-40degC.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Merouane ZGANI Assistant-Manager

Not Great

Customer review rating 4.3/5

Anonymous Couples - 26/06/2019 AccorHotels certified review

Hotel is very close to station so no long drag with suitcase Room small but clean except a few stains on carpet which is not nice No kettle in room, have to go down to reception for a drink Sink in bathroom not draining and when I reported it I was told it cant be fixed until Monday when the maintenance staff come in, so left with a sink of dirty water Staff very efficient but not one of them smiled once Prostitutes and pimps on each corner of this hotel Having paid £240 for 2 nights I at least expected a few smiles and a sink that drained away I Would never stay again and don't recommend the place

Dear MARK M., Thank you for taking the time to tell us about your experience at the ibis Genève Centre Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Merouane ZGANI Assistant-Manager

Average

TripAdvisor rating 4.0/5

Departure525106 Family - 26/06/2019 TripAdvisor review

It was acceptable in most department except the mattress. The top mattress is of low quality and was not tucked in and had to be adjusted through the night. Poor night sleep and woke up with back pain.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Merouane ZGANI Assistant-Manager
Customer review rating 4.3/5

Anonymous Business - 22/06/2019 AccorHotels certified review

Lots of trouble with booking and pricing, online, by email and by phone. Actual stay very comfortable and pleasant; rooms quiet although in the middle of a busy area. Though in red light district, it was very accessible to train, lake and shops.

Dear NOVOTNY R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Merouane ZGANI Assistant-Manager

Centrally located , clean and convenient hotel.

Customer review rating 4.3/5

Jesmond A. Business - 22/06/2019 AccorHotels certified review

Nice short two day break in Geneve whilst attending UEFA Draws. The hotel was very good and centrally located, just a few minutes away from main train station.

Dear JESMOND A., Thank you very much for your lovely comment and the good ranking you gave us. We are delighted to read that you enjoyed our ideal location and services. We will be pleased to welcome you again in a not too distant future. With my best regards, Merouane ZGANI Assistant-Manager

Lovely hotel and excellent location.

Customer review rating 4.3/5

Andrew C. Couples - 20/06/2019 AccorHotels certified review

This was our first trip to Geneva and we could not fault the hospitality or the location of this lovely Ibis hotel. Being just a few minutes walk from the railway station and Lake Geneva meant we could start our holiday within less than an hour of landing at the airport! The excellent buffet breakfast set us up for the day and we were able to leave our luggage at the hotel after we had checked out. The next time we're in Geneva, we won't hesitate to stay at this hotel again.

Dear ANDREW C., We really appreciate your very nice and positive feedback regarding your stay at ibis Genève Centre Lac. It is always a pleasure to receive such a motivating comment and I can confirm to you that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. We are looking forward to welcoming you soon again at ibis Genève Centre Lac. Sincerely, Merouane ZGANI Assistant-Manager

Great affordable stay in the city centre

Customer review rating 4.3/5

Laura Families - 20/06/2019 AccorHotels certified review

Staff was really friendly, breakfast was good and the waffle maker amazing, location just perfect.

Dear LAURA E., A big thank from all the team for this great rate and nice review ! It is always a pleasure for us to welcome you when you stay in Geneva and a great privilege to gain your loyalty ! Warm regards, Merouane ZGANI Assistant-Manager

Just a great stay

Customer review rating 4.3/5

Gemma M. Couples - 20/06/2019 AccorHotels certified review

When booking on a budget u feel hotels will lack in some departments...but it was perfect. Friendly staff, perfect location. a wee bit noisy in evening but nothing horrendous. really enjoyed our stay here. Nice hotel reasonable priced lovely staff very accommodating and just generally nice service. lovely stay x

Dear GEMMA M., Thank you very much for your lovely comment and the good ranking you gave us. We are delighted to read that you enjoyed our ideal location and services. We will be pleased to welcome you again in a not too distant future. With my best regards, Merouane ZGANI Assistant-Manager
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