Hotel - Hotel Royal Hoi An - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel Royal Hoi An - MGallery by Sofitel

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4.5/5 1,122 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Bicycles rental

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Hotel Royal Hoi An offers 187 luxurious rooms and suites. Sotaro Wing offers a harmonious blend of Japanese tradition and Indochinese luxury, that is enhanced by glamorously feminine touches in Wakaku Wing overlooking the ancient town and its river.

  • 187 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 9 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 2,550 reviews

Our guest reviews for Hotel Royal Hoi An - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,122 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Christopher B. Couples - 21/06/2018
« Perfect Stay »

Food was good and staff were excellent. We loved the breakfast and has dinner every night outside on the decking. Our room did not have a power connection for the jug on a table.The power points are all near the floor. I am an Accor member and try and stay in Accor Hotels. I was told yesterday by email that we will not get points for staying at the hotel as we booking through Booking.com We were never informed of this at the time. Accor has a problem as we can get a better rate through Booking.com so why would we book direct? The terms of payment etc are also better. We will probably switch to another Hotel chain as a result of not getting our points or just book the best offer in future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher Mark B., Thank you for taking the time to tell us about your experience at Hotel Royal Hoi An - MGallery by Sofitel. I am glad to know that you satisfied with our hotel services as well as the food and our staff. On the other hand we disappointed as our hotel room design about the the power connection is not convenience for you. Regarding to your stay, i am sorry that you are not satisfied with the earning points conditions of AccorHotels as being a Le Club member; please allow me to express my sincerest apologies. The Terms and Conditions of the program is presented to members which members have to read and accept when joining the program. It also states clearly on our Accorhotels website for Le Club Accorhotels loyalty programme; therefore, we couldn't credit points for you when your reservation made through booking.com. We have shared your comments to our Accor customer care department as guest's satisfaction is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thao Nguyen Front Office Manager Hotel Royal Hoi An, MGallery by Sofitel

AccorHotels certified review
Anonymous Couples - 20/06/2018
« Amazing Hotel, staff beyond 5-star level! »

This is our second time visiting Hoi An and selected Royal Hoi An Hotel again after the amazing experience on our first trip. The room is clear, comfortable and the BED gave us the much needed comfort rest. I have stayed at many 5-star hotels and I can say with confident our sleep is the best and most resful at Royal Hoi An. Staff: We were pleasantly surprised house keeping came twice! How amazing is that? Also staff all around the hotel treated us well and always attended to our needs. Love the architecture, wood, paintings and food was great! Overall an amazing stay. I will continue to refer this hotel to friends and family! Minor suggestion: Bathrooms could be slightly separated from bedroom for more privacy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Brigitte C. Solo - 20/06/2018
« Beautiful hotel. »

Beautiful hotel in a great location. Amazing new rooftop pool and bar. Beds extremely comfortable and staff could not be nicer or efficient. Lastly the food and breakfast are delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brigitte C., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Tan Solo - 20/06/2018
« Best experience in Hoian »

What an amazing hotel! You guys were so careful and helpful in my “before-during-after” stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tan, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Tuyen Couples - 19/06/2018
« Best facilies and Good location »

An exellent hotel- we are a couple on holiday in Hoi An- spending 2 nights. This hotel is a lovely retreat. Fast check in and introduce about hotel clearly upon check in, well arrangement for my honeymoon with handwriting card. I was suprised. Many thanks Ms Linh FO team for her great support to providing the info we need and offer us Late check out. Breakfast is great, variety of choice Rooftop bar is nice view. We were there at happy hour so i buy 1 get 1 free. Drinks are delicious. I would highly recommend this hotel and would certain stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tuyen, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Carly Couples - 19/06/2018
« Relaxation and luxury »

Beautiful hotel with great facilities. The pools were great however I would suggest making one of them adult only to ensure relaxation. Rooms were beautiful, staff were excellent and happy hour at the bars was perfect. Breakfast was delicious, particularly the freshly made waffles. We would definitely stay again and would recommend this hotel to our friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carly, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Anonymous Couples - 18/06/2018

Lovely staff great location We found the room very dark it could do with more lights But comfortable bed We enjoyed our stay and will be back on Wednesday!

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Lucy B. Couples - 18/06/2018
« Beautiful Hotel for Honeymoon »

Our only complaint is that we wished we stayed for longer. We stayed here for two nights of our honeymoon whilst visiting Hoi An. The hotel is spectacular. The breakfast awesome - freshly made waffles - yum! The Staff were so helpful in sorting our room for us and even upgraded us for free when we enquired about a room with a door to the bathroom due to my husband's stomach issues. Attention to detail was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucy B., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Paul D. Couples - 17/06/2018
« Not great »

Staff were great, hotel was not. Very noisy and not sound proofed in any way. Had to move rooms twice. Pool areas blocked by parasails when put down. Area was smelly in the afternoon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul D., Thank you for taking the time to tell us about your experience at the Hotel Royal Hoi An - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
H. Y. C. Friends - 16/06/2018
« Best hotel at Hoi An »

Everything is marvelous, want to come again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear H. Ying c., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Jude A. Couples - 16/06/2018
« One bad experience enough to spoil whole trip »

Stayed there 4 nights. Service very good most of the staff always very helpful and polite. However there was one night at about 10pm there was heavy knocking on my door. When I opened it was one of the male staff who said that the next door room complained that my tv was too loud. However my TV was on a golf commentary and the volume was honestly not loud at all. I even have a recording to prove it. The staff became aggressive and insisted that I lowered down the volume, he even tried to enter my room. Luckily I am not small and when I expressed my dissatisfaction he backed off. One bad experience by one individual spoils the effort of the rest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jude A. , We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Julian Solo - 15/06/2018
« Extremely smily staff and a perfect rest »

I had 2 nights in Hoi An (which is a very beautiful city!). The hotel is extremely clean, the rooms very authentic, food delicious. As a platinum member, I got even a lot more attention that I usually receive in Accor Hotels, which impressed me a lot! I also had a very good experience with the Spa. Plus, the sunset at their rooftop is amazing and worth going, especially on cloudy days (beautiful colors)! -- There is no executive lounge in this hotel yet, but it's not a reason not to go there :) Also, it MIGHT be a little noisy in the evening because there are some places doing late parties at around 200/300m of the hotel. If you're sensitive with sound maybe ask the hotel first to give you a quiet room. --- The hotel is 5-10 min walk from the entrance of the authentic city, which is very close. Last thing: even if staff members are usually smiling a lot in most of hotels, I felt it's really MUCH more the case in this hotel (probably overall in Vietnam). Thanks to the staff for this! They were helpful with everything. Hope to go there again soon!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julian, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Thamly Families - 14/06/2018
« good hotel and best services in Hoi An »

extremely satisfied, will stay at your hotel again in the near future

Our hotel has responded to the review
Our hotel has responded to the review

Dear thamly, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Gill P. Couples - 13/06/2018
« Wonderful stay »

Every part of our stay at this beautiful hotel was special. The breakfast was outstanding as is the pool. Its lovely stroll into the old town. The roof top bar is a perfect place to watch the sunset.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gill P., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
D M. Couples - 13/06/2018
« Great stay in Hoi An »

Great stay, the restaurant staff were very friendly and professional. Option for 2 pools to relax in was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D M., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Rachelle Couples - 13/06/2018
« OK »

Our stay at the hotel was ok. On arrival there was no briefing on the resort facilities and the layout of the hotel. It was only on the second day we found out the rooftop pool was under maintenance for the whole duration of our stay. This was not mentioned on your website either when we booked via Accor. Very disappointing as the main pool loses all the sun just after midday. We also had no idea about the bikes that we could use, or any information on the best way to get to the beach. (I found a lot of other hotels had this information as part of their advertisements). It was clear the hotel was still in the middle of renovations on the new wing, which was also not made clear to us when booking. The staff were nice & helpful but it did not feel like it was a high end hotel compared to our experience at the Sofitel Legend the week prior.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachelle, Thank you for taking the time to tell us about your experience at the Hotel Royal Hoi An - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Denis Solo - 12/06/2018
« Great well maintained hotel in a fantastic location »

Beautiful hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denis, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Saravut M. Friends - 11/06/2018
« Warm service , Best Location , Good Room »

- you staff very friendly - very comfortable room - good hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saravut M., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Anonymous Families - 09/06/2018

Loved our stay. We were looked after very well. The staff amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Arpan Friends - 09/06/2018
« Great hotel close to hoi an ancient town with great pools and buffet breakfast »

We loved everything, only improvement I could think of would be an ice machine or deliverable ice buckets to the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arpan, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

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