Hotel - Hotel Royal Hoi An - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel Royal Hoi An - MGallery by Sofitel

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4.5/5 1,115 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Bicycles rental

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Hotel Royal Hoi An offers 187 luxurious rooms and suites. Sotaro Wing offers a harmonious blend of Japanese tradition and Indochinese luxury, that is enhanced by glamorously feminine touches in Wakaku Wing overlooking the ancient town and its river.

  • 187 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 9 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 2,527 reviews

Our guest reviews for Hotel Royal Hoi An - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,115 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Gill P. Couples - 13/06/2018
« Wonderful stay »

Every part of our stay at this beautiful hotel was special. The breakfast was outstanding as is the pool. Its lovely stroll into the old town. The roof top bar is a perfect place to watch the sunset.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gill P., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
D M. Couples - 13/06/2018
« Great stay in Hoi An »

Great stay, the restaurant staff were very friendly and professional. Option for 2 pools to relax in was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D M., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Rachelle Couples - 13/06/2018
« OK »

Our stay at the hotel was ok. On arrival there was no briefing on the resort facilities and the layout of the hotel. It was only on the second day we found out the rooftop pool was under maintenance for the whole duration of our stay. This was not mentioned on your website either when we booked via Accor. Very disappointing as the main pool loses all the sun just after midday. We also had no idea about the bikes that we could use, or any information on the best way to get to the beach. (I found a lot of other hotels had this information as part of their advertisements). It was clear the hotel was still in the middle of renovations on the new wing, which was also not made clear to us when booking. The staff were nice & helpful but it did not feel like it was a high end hotel compared to our experience at the Sofitel Legend the week prior.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachelle, Thank you for taking the time to tell us about your experience at the Hotel Royal Hoi An - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Denis Solo - 12/06/2018
« Great well maintained hotel in a fantastic location »

Beautiful hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denis, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Saravut M. Friends - 11/06/2018
« Warm service , Best Location , Good Room »

- you staff very friendly - very comfortable room - good hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saravut M., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Anonymous Families - 09/06/2018

Loved our stay. We were looked after very well. The staff amazing

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Arpan Friends - 09/06/2018
« Great hotel close to hoi an ancient town with great pools and buffet breakfast »

We loved everything, only improvement I could think of would be an ice machine or deliverable ice buckets to the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arpan, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Angela W. Families - 08/06/2018
« Wonderful Experience »

Beautiful Hotel well situated outside the busy Old Town but close enough to walk along the river and not get lost for inexperienced travellers. Lovely breakfast, and beautiful pool with great pool service. Fantastic roof top view and bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela W., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Jon Couples - 07/06/2018
« Exactly what we needed »

Amazing service, pool, amenities and great location. Just perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jon, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Anonymous Solo - 06/06/2018
« Really nice hotel and friendly staff »

All of the staff were very polite and friendly and the hotel was very nice, I has a room overlooking the front pool, but it had no balcony and the window could not be opened, however the bed was comfortable and it had wonderful bathroom. The roof top pool is a wonderful place to relax at the end of a busy day walking round the lovely town, and serves very nice cocktails.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued guest, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Thanos L. Solo - 05/06/2018
« Residential feel »

Warm personalised welcome. Recognition throughout stay but non intrusive. My plans on Saturday changed as AO performance was cancelled due to technical reasons and was invited to attend on Sunday. This nesessitated a lare check out which was extended kindly and plans for the day went smoother as it was a wet weekend. Breakfast efficient service good presentation and choice. Felt like ysing the rooftop pool late afternoon on Sunday. Despite the rain and closure of tge area I was allowed to swim and lifeguard attended. Courteous responsiveness on needs. One night stay seemed a full relaxing weekend. The room is very comfortable with great layout..Wakaku wing.. Well appointed extra comfort on the bed ensured a peaceful restful sleep. I worked in the room on important assessments. The space of the sitting area and also desk area was comfortable to concentrate on work. As room was located on the 7th floor some non disturbing music was filtering from the rooftop but finishing hour at 8pm is jusr right before rest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thanos L., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Chiha Friends - 04/06/2018
« Was not as expected »

Despite the aesthetically pleasing look of the hotel and the pool, the service was rather poor. On the last day, I left my sunglasses at the poor and when I came to the reception desk to ask for help, the staffs were not really cooperative. Besides, the were a problem with the maintenance in the room. The water from the shower was leaking to the toilet’s floor through the wall. I expected the experience to be pleasant since it was a five star hotel from Accor, a brand I trust, and the price per room night is also not cheap.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ChiHa, Thank you for taking the time to tell us about your experience at the Hotel Royal Hoi An - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Jiyeon L. Families - 03/06/2018
« SUPER Excellent Experience at M Gallery »

SUPER Excellent Experience at M Gallery Great location. It only takes 20-30 minutes from airport and only 2-3 minutes away from the local market to look around. I had awesome impression because of friendliest and knowledgeable Staff especially Korean manager named Voctoria Somi Park. She was very welcoming, kind, and helpful from the beginning in many ways while I was staying there. It was surely a fantastic choice! While I was staying at M gallery, I was not planning to get spa and massage everyday. However, I’ve had spa and aroma massage EVERYDAY till even the day I left Vietnam. I was very touched and impressed by the massagers named Hang and Ly. They were Super friendly therapists ever! Because of skilled and super friendly spa staff especially Hang, I got very relaxed and healed. I super recommend SPA and Massage at M gallery, and it made my first impression great about Vietnam, Hoian, and also M Gallery. Strongly I want to visit M gallery again in the future. A total thumbs up to this place. I had a great and super fantastic unbelievable time!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jiyeon L., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

TripAdvisor review
Family - 03/06/2018
« Angela From Adelaide »

Beautiful! Lovely relaxing pool, great service and top breakfast. Location was great walking distance to Old Town but still far enough to be out of the busy hustle and bustle. Top view from Deck Bar was great.

AccorHotels certified review
Yan Couples - 02/06/2018
« Wonderful and will definitely stay again! »

Staff are nice, caring and helpful. Although orders at the pool bar were slow, the view and the environment make it up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yan , We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Daniel Z. J. Couples - 02/06/2018
« Excellent place to stay in Hoian. I will return »

This is an excellent hotel to stay in Hoian. Good location, nice hotel and beautiful room. I would have liked to have breakfast included in the price, but it was not the case. Other than this, this place is great. I will comeback

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel Zoe J. Revert, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
G. S. Couples - 02/06/2018
« It was impeccable service from beginning to end. »

We were treated like royalty from the moment we walked in until we were loaded up in a car to the airport. Staff were attentive and helpful from the check-in to housekeeping to booking tours to the swimming pool to the rooftop bar. The buffet was splendid and full of so many choices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear G. S., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Jessie Families - 02/06/2018
« Cosy »

Friendly staff and comfy beds. Cosy environment and home away from home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessie , We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Sandra Families - 01/06/2018
« Absolutely stunning The rooms the food the service all fantasic ,will definitely be going back. »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Tclim Couples - 30/05/2018
« Memorable 1st time visit to Vietnam »

This is my first ever trip to Vietnam. I usually travel to other parts of Asia. My wife researched on travel to Vietnam, although this was not her first trip, and we decided to try Hoi An due to it's convenience and Unesco status. The Royal was very welcoming, facilities were good, and have a great view. Staff knew us even by name shortly after we checked in. The best part was the surprise I had while having breakfast the first morning, when the staff brought a cake and sang me the birthday song

Our hotel has responded to the review
Our hotel has responded to the review

Dear TC L., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

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