Hotel - Hotel Royal Hoi An - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel Royal Hoi An - MGallery by Sofitel

4.5/5 1,335 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Bicycles rental

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Hotel Royal Hoi An offers 187 luxurious rooms and suites. Sotaro Wing offers a harmonious blend of Japanese tradition and Indochinese luxury, that is enhanced by glamorously feminine touches in Wakaku Wing overlooking the ancient town and its river.

  • 187 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 9 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 3,524 reviews

Our guest reviews for Hotel Royal Hoi An - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,335 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Sharm Business - 18/01/2019 AccorHotels certified review
« Sales Manager »

The place is very clean, room is beautiful and spacious and breakfast is excellence. The only concern we have is the water pressure which is very low.

Cathy B. Couples - 17/01/2019 AccorHotels certified review
« Classy stay in a central location »

We were very impressed by the Royal Hoi An and would recommend it to anyone wanting a quiet luxury hotel within an easy walk of the Ancient Town. The staff readily helped us with any questions and the breakfast was outstanding! Yum! We used both pools to relax in the afternoons and loved the ambience of The Deck at sunset with cocktails. Thank you for an enjoyable stay.

Vm Solo - 17/01/2019 AccorHotels certified review
« Slightly disappointing »

Although i paid for 2 people, i was a solo traveller. I stayed for 5 days. I found the lighting in the room to be too dim. Very gloomy, and difficult for make up in the bathroom! Also, breakfast, no variety.... after 5 days ut got boring. But none of this was complain-worthy. However, i was asked to return the laundry bag as i paid my bill (checked out). I think considering the fact i was solo, and the number of days i stayed, and also the fact i spent almost usd250 in bar/spa/roomservice bills, that cheap laundry bag i should not have been asked for it back. It left a bad taste, spoilt my trip as i was leaving! I had to take out all my laundry at your lobby. Lousy PR move because i have told everyone about this as NO hotel has ever asked for it back. Infact, most will give you extra if you ask. Stupid hotel policy.

Anonymous Couples - 17/01/2019 AccorHotels certified review
« Not at all satisfied »

Room decoration is cheap Room was mildly unclean Shower and toilet sharing common drain is disgusting Very noisy hotel - noise from corridor, noise from upper floors like moving furniture and from street (we complained about a repetitive loudspeaker announcement and were told it was traffic lights only to find out it was a street vendor parked a few metres away from the hotel) Also the gym equipment was dangerously unclean (eg the hamd rails of the treadmill I had to put towels over them!!)

J. Families - 17/01/2019 AccorHotels certified review
« Gorgeous hotel, excellent rooftop bar and pool, and above average service. »

Very positive, especially the reception and customer relationship management. The rooms are very clean, spacious, nicely- decorated and well-equipped with amenities. All round excellent service, except for a few staff in Faifo Cafe, whereby we saw a European / American couple being ushered to their seats during breakfast, while we were just told bluntly - you can sit anywhere you like. And she walked off. Welcome gift for Accor Silver members - the fruit basket was a nice gesture, but please make sure that the fruits are fresh, or at least edible. The bananas were starting to get spoiled and could not be eaten.

Jill S. Couples - 16/01/2019 AccorHotels certified review
« Beautiful room with a beautiful view »

The location was wonderful with a short walk to the Ancient Town. The rooftop pool was wonderful overlooking the whole city. The room was luxurious and bright. The staff was lovely and pleasant.

Stephen W. Couples - 15/01/2019 AccorHotels certified review
« Great experience »

Perfectly located, very comfortable, lovely breakfast and wonderful roof top bar! Staff friendly and helpful _ recommended!

Margaret R. F. Couples - 15/01/2019 AccorHotels certified review
« Mrs margaret Rita F. »

We stay for two night at the Royal Hoi An -mc Gallety by Sofitel!!!This place is amazing.We had book a luxury room and us soon us we walk in for checking they upgrade us to Very spacious room with sitting area overlooking the canal!!!The Servise was excellent all the stuff very polite and always reDy to offer their help.The Location was the best just so close to the old city !!!We had a great stay !!!❤️

Kathy Families - 15/01/2019 AccorHotels certified review
« Luxurious stay, but the restaurant needs improvement »

Our accommodation was as expected from this high end chain hotel. Room was clean, comfortable, with a great bath and shower with good water pressure. The problem however was with Faifo cafe. Breakfast had a good variety of options, and although busy due to tour groups, managed the morning crowd. However, there were lots of fruit flies and items were left uncovered for way too long. The preserved and salted eggs were all dry, cheese was warm and dried out. We were tempted by the idea of a BBQ buffet dinner, but the place was deserted and dishes uninviting. We were concerned about the freshness of the food with no one eating there on the first night of the 2 night bbq offering.

Anonymous Business - 15/01/2019 AccorHotels certified review
« A wonderful experience! »

The room was unique and beautiful, mine was overlooking the Hoi An river. Without a doubt, the service in this hotel was above and beyond. And all within walking distance of the tourist attraction in the old town of Hoi An.

Donghee K. Families - 15/01/2019 AccorHotels certified review
« Good »

Good

Dan Business - 14/01/2019 AccorHotels certified review
« great room - but noise gets in... »

I loved the room, it's comfy and well equipped! Bad luck if you have a noisy neighbor. You wish you had chicken for dinner.

Dexter L. Business - 14/01/2019 AccorHotels certified review
« Your overall staff are friendly and helpful. »

The hotel location is good and the experience is good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khiang L. Eng, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Changik KIM (Mr) / Guest Experience Manager

Kay Business - 14/01/2019 AccorHotels certified review
« location is good, room is nice but the walls are a bit thin. »

over all was a good experience. the room is nice, the location of the hotel is great....walkable distance from the ancient city, but far enough to be a bit private. However, at night or in the morning, you can hear next room door knocking and walking since walls between the rooms are quite thin. Also, don't book lower level, since Vietnamese like to use car horns...so it's very noisy in the lower level. Lastly, i lost a pair of slippers and they charged money for them....i never get charged from 4-5 stars hotel for slippers.

Bc Friends - 14/01/2019 AccorHotels certified review
« Best hotel in Hoi An »

Overall the hotel was at the perfect location, within walking distance to the anceint town, beautiful hotel and design. Staffs were friendly and always smile.

Shan Business - 14/01/2019 AccorHotels certified review
« Amazing, comfortable, friendly service »

Staff were very friendly and helpful. Room is clean and comfortable. Service is tiptop. Food is great. Overall, very satisfied with my stay.

Kc Business - 14/01/2019 AccorHotels certified review
« Enjoyable & contented »

The bed was very good. A minor problem with the bathroom, the water wasn't entirely drain. Wished the lights in the room were brighter and the gym should be bigger too. The selection of foods during breakfast was okay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yap Kean C., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. Regarding to all the information which are needed to be improved on your review, they have been shared to related departments. we are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Changik KIM (Mr) / Guest Experience Manager

Ivan Families - 14/01/2019 AccorHotels certified review
« Good overall experience, beautiful property in a convienent location »

The suite was beautiful, staff was attentive and helpful without being overwhelming

Scott Couples - 14/01/2019 AccorHotels certified review
« Wonderful stay in a very friendly and comfortable hotel. »

Overall, my partner and I very much enjoyed the experience at the hotel. Great location, friendly staff - everything was brilliant. If I had some feedback for you to consider, the doors on our floor were very loud. I think that they might need some lining put in so that it doesn't slam and reverberate through to other rooms. The first morning I was woken very early due to door noise from outside. Other than that, a very memorable experience!

Danny T. Solo - 13/01/2019 AccorHotels certified review
« Great »

Great

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