Hotel - Hotel Royal Hoi An - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel Royal Hoi An - MGallery by Sofitel

4.5/5 1,395 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Boutique Gourmande
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Bicycles rental

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Hotel Royal Hoi An offers 187 luxurious rooms and suites. Sotaro Wing offers a harmonious blend of Japanese tradition and Indochinese luxury, that is enhanced by glamorously feminine touches in Wakaku Wing overlooking the ancient town and its river.

  • 187 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 9 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 3,771 reviews

Our guest reviews for Hotel Royal Hoi An - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,395 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Tran T. T. Couples - 13/03/2019 AccorHotels certified review
« Super great place in the centre of Hoian »

Very friendly staff, great breakfast

Bel Couples - 13/03/2019 AccorHotels certified review
« Wonderful Stay »

Staff were very friendly; check-in process was easy and efficient - we got to check-in earlier than the normal time. Distance to attractions is central and easily walkable. Great that the hotel provides complimentary bikes. Overall would recommend the hotel and will stay again in future

Mary J. M. Couples - 13/03/2019 AccorHotels certified review
« Service was very slow and two very unpleasant nights of no sleep with the coughing and gagging coming from next next room.in all very pleased »

Over all very happy with your welcoming and helpful staff. Room was clean and lovely. Staff were helpful about our complaint. Ex noise in next room. Rooms are not at all soundproof. This makes it difficult ro get enough sleep

Deborah Friends - 13/03/2019 AccorHotels certified review
« Lovely, relaxing stay in the perfect location. »

Our time at the hotel was very relaxing and made for a great holiday. The breakfast buffet was amazing, everything you could think of to eat. The staff were always eager to do a good job (even checking to see whether we were satisfied with how well our room had been made up each day). The rooftop pool area was my favourite. Fabulous pool, great cocktails and food menu, again with smiling, very helpful staff. The hotel is so well situated with a wonderful view of the river at night from our balcony. It is so close (just minutes walking) to all the main attractions and best restaurants in Hoi An. Fabulous!

Anonymous Business - 12/03/2019 AccorHotels certified review
« Service was excellent, but rooms could be updated a bit. »

The staff was extremely accommodating and helpful, despite being busy with many tour buses coming through during the weekend. The rooms could be updated though, as humidity was a bit of a problem in the rooms and the AC unit was bit loud. The bathroom design is also inconvenient, since the shower is small and there is only 1 door for both the shower and toilet. Overall, it is a beautiful hotel with friendly staff.

Milly H. Couples - 11/03/2019 AccorHotels certified review
« A luxery weekend for my Birthday. »

From entering the hotel everything was perfect .Our Delux Suit was the icing On my cake ,the quality of the decor down to the pillow menu ,the space in the rooms .There was a selection of small cakes and fruit in our room to have with our coffee from the Nespresso machine which was a very nice touch . If I had one complaint it would be there was no seats on the balcony ,which was a shame because we had a nice large balcony overlooking the River.I enjoy sitting out in the evening having a drink and watching all the street activity ,but I wasn’t able to do this . We had a very good night sleep the bed was like sleeping on a cloud .The breakfast was very good with a large choice and variety of everything you could want for from Asian to western food breads and cakes And fresh Cooked . We had happy hour on the Deck and watched the colourful dancing water display around the pool .. The stay was was very enjoyable and I hope to do it again someday .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mildred Ann H., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, KIM CHANGIK(Mr) / Guest Experience Manager

St… Couples - 11/03/2019 AccorHotels certified review
« very well placed, very comfortable, great roof top bar and pool... »

Hoi An at any time of yer is pretty hot and humid so this was the perfect place to chill out after a very hot day of sight seeing... the downstairs pool could have done with a more sympathetic design and was very much second best to the roof top pool - but that was fantastic with great views and a magnificent happy hour.

Naomee Couples - 11/03/2019 AccorHotels certified review
« Very pleased with the location »

We were very happy with the Location of the hotel. thought it may have been a bit higher standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dean Patrick W., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, KIM CHANGIK(Mr) / Guest Experience Manager

Jo Couples - 11/03/2019 AccorHotels certified review
« Excellent hotel for location staff food and facilities »

Excellent hotel for location staff food and facilities

Couples - 11/03/2019 TripAdvisor review
« Good location with walking distance to the old town »

Not a luxury, but comfortable hotel. Good located. It takes 5 minutes to walk to the old town. Views from the roof top was good, especially at sunset. Swimming pool was not clean so that I couldn’t swim. Big minus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear. Guide807296 Thank you for your recent stay at the Hotel Royal Hoi An M-Gallery by Sofitel. We are delighted to hear that you have enjoyed your three nights stay with us and able to make use of our comprehensive facilities and convenient location. The amazing view of Thu Bon River definitely creates a memorable trip Thank you also for drawing my attention to where improvements are needed. Please rest assured that I have reviewed your comments with the departments concerned particularly, swimming pool and quality of services.. We extremely value your comment. It is by receiving candid feedback like yours, that we can make continuous improvements. Thank you and we look forward to welcoming you back to Hotel Royal Hoi An Mgallery by Sofitel in the near future. Sincerely yours, Henry Han Rooms Division Manager Hotel Royal Hoi An Mgallery by Sofitel

P. Families - 10/03/2019 AccorHotels certified review
« Exellente »

Amazing !

Bc Solo - 10/03/2019 AccorHotels certified review
« Great hotel guest love »

Superb and best hotel in Hoi An.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brendan C., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, KIM CHANGIK(Mr) / Guest Experience Manager

Anonymous Families - 10/03/2019 AccorHotels certified review
« Very enjoyable stay. »

Very professional staff. Comfortable rooms. Great variety for breakfast at restaurant. There was too much noise from the hallway into the rooms. The lack of doors in the bathroom made privacy an issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahsan A., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. Regarding to all the information which are needed to be improved on your review, they have been shared to related departments. we are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, KIM CHANGIK(Mr) / Guest Experience Manager

Sandi Solo - 10/03/2019 AccorHotels certified review
« Perfect place to stay in Hoi An »

I thoroughly enjoyed my stay at Hotel Royal from the moment I arrived at the airport. Check in was effortless and the staff are extremely friendly & helpful. The room was well appointed and the staff were able to accommodate a beautiful 7th floor, river facing room since I was celebrating my birthday in Hoi An. The location is super convenient and is only a short walk into town and you can even borrow bikes for free. Thank you for making my stay in Hoi An truly special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandi D., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, KIM CHANGIK(Mr) / Guest Experience Manager

Vanessa E. Friends - 10/03/2019 AccorHotels certified review

Beautifully clean and tidy hotel - bed super comfy and staff amazing thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vanessa Joyce e., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, KIM CHANGIK(Mr) / Guest Experience Manager

Kathleen W. Friends - 10/03/2019 AccorHotels certified review
« Very beautiful hotel, great location and the best ever breakfast buffet. »

I enjoyed every minute of my stay. The room was beautiful and cleaned exceptionally well. The restaurant downstairs is very beautiful. The service at breakfast was wonderful. I have stayed at many hotels all over the world and this was by far the best breakfast buffet I have ever encountered. I will be returning to the Hotel Royal Hoi An!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathleen Louise W., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, KIM CHANGIK(Mr) / Guest Experience Manager

Yvettes Friends - 10/03/2019 AccorHotels certified review
« Fantastic location »

Our stay was just amazing the MGallery is a beautiful Hotel set in the most exquisite city. The beds were super comfy, the staff were very accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yvette Salome S., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, KIM CHANGIK(Mr) / Guest Experience Manager

Joanna K. Families - 09/03/2019 AccorHotels certified review
« great hotel and service. The room lighting was a little too dark. »

Had great and relaxing experience. The service was excellent.

Gary Y. Couples - 08/03/2019 AccorHotels certified review
« beautiful room, fantastic breakfast with superb service »

It was marvellous. Very warm welcome with an unexpected upgrade and lovely anniversary treats. We slept so well because of the the quality bedding and bed. Nice cool temperature. The breakfasts were superb.

Anonymous Couples - 08/03/2019 AccorHotels certified review
« Excellent location, “open” plan rooms are a disappointment »

I enjoyed staying at the hotel given its excellent location, but was very disappointed in the lack of real separation between the sleeping area and bathroom, allowing no privacy for the use of the toilet and with only a single door serving both the shower stall and toilet, excluding simultaneous use. Perhaps for a single person using the room, this would be satisfactory, but for a couple, not so.

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