Hotel - Hotel Royal Hoi An - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Hotel Royal Hoi An - MGallery by Sofitel

39 Dao Duy Tu Street  Cam Pho Ward 
51000  HOI AN
VIET NAM

888 reviews
TripAdvisor Rating Based on 888 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Bicycle hire facilities

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 119 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 1,826 reviews

Our guest reviews for Hotel Royal Hoi An - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 888 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Seung H. K. Friends - 13/08/2017
« Best services »

Very welcoming with kind staffs.

AccorHotels certified review
Hoodon, J. Families - 13/08/2017
« Very nice and comfortable in bed and room. »

Generally the room condition was nice and good bed to sleep. The swimming pool need to fix in bottom. Morning black fast was good.

AccorHotels certified review
Ms M. N. Friends - 12/08/2017
« Nice room n room service but disappointed wifi n food service »

I have a pleasant stay howerever I have few bad experiences. Firstly the wifi in the gym is way too bad. I tried to connect to wifi to play some music but can not after few times. This is not the 1st time, last year I stayed there the same thing happened but seems like the management does not care. 2ndly on Monday morning I ordered a healthy breakfast where I was totally disappointed about the service as well as the portion of the breakfast. I have the omelette and my breakfast includes bread n jam which should be served 1st. However the bread n jam comes way long after I finish my omelette n coffee. My friend have the Pho, with roughly $20 breakfast I expect it should be a standard size for the Pho bowl. However it comes with the tiny bowl. I guess the kitchen consider there is no difference between the Oredered breakfast and the Buffet breakfast, that why the portion is like that. Honestly even in 5 star holtel in Saigon with the same price, I will have a proper Pho not like what I have in Royal. I come back as the room is beautiful, room service is great. But other than that, Im disappointed this time I visit Royal. I expect an explaination from the management

AccorHotels certified review
Christopher Business - 11/08/2017
« Truly a gem in the UNESCO city of Hoi An »

Words simply cannot describe the hotel. Beautifully appointed rooms in IndoChina design and it really blends in with the local surrounding environment. Nowhere else better to stay than here!

AccorHotels certified review
Jenny Couples - 09/08/2017
« Fantastic hotel and great service »

From the time we arrived to the time we left we could not fault the level of service and attention we received. Hotel is in a great location and we have no hesitation in recommending it to others.

AccorHotels certified review
Tony Couples - 08/08/2017
« Just perfect! »

We loved everything about this hotel - the location was superb, the room gorgeous and the pool was clean and cool. We were overwhelmed by the kindness of the staff - they were extremely personable but also very professional and an absolute asset to the hotel. We are excited about the new wing with rooftop pool that is due to open in next few months and can't wait to come back and experience this too.

AccorHotels certified review
Ray Friends - 06/08/2017
« Amazing Hotel with great facilities  »

Hotel Royal was simply amazing! Everything from the canopy bed to the pool was so beautiful. It's at a great location, and they even provide bicycles to get into town- which is great in the heat!

AccorHotels certified review
Idospencer Families - 04/08/2017
« Beautiful hotel »

We loved our five night stay at the Royal Hoi An. Our rooms were beautiful and comfortable. The location is great and borrowing the bikes was fun and a great way to get around town. We felt the breakfast was over priced and would not recommend buying the breakfast daily although because most hotels include breakfast the places in town that have breakfast available are limited. Since we were visiting Hoi An and Vietnam for the first time we were hoping to utilize the concierge. The concierge help was very kind and friendly but they often recommended the hotel services for most things. This is not helpful at all, of course. It is a high end hotel so they may feel that this is the best suggestion but we came with our family to experience the city and country so we did not want to be in the bubble of the hotel. We did most of our research on what to do and where to eat ourselves. Finally the elevators are extremely inefficient. We found ourselves using the stairs most of the time, which isn't a bad thing. However, if you rely upon the elevators, they don't seem to be "smart", so you may wait a long time at some times of the day. All in all, we had a wonderful stay and would choose it again.

AccorHotels certified review
Pham T. N. Families - 04/08/2017
« sales manager »

location, breakfast, rooms and staff are excellent, but the swimming pool is not clean enough

AccorHotels certified review
Ngoc H. H. Friends - 02/08/2017
« Not satisfy »

First off I wanted to say the check in process was very slow. The facility was abit outdated, the room that they put me in had construction going on right outside my room and all I could hear from 6.00 a.m to 8.00pm was sounds of a jack hammer. That really disturb my sleep, then they moved me into another room told me that it was the most quiet room in the hotel and I still heard the same nose. Then I went to use the sauna and steam and they told me that there was a policy in Vietnam that only women are allowed to use the sauna and the men had to use the steam roof. I have never heard of such ridiculous rules in my life. If they couldn't afford to have a steam and sauna in both the men and women's room then they should of just said so. Also the rooms looked comfortable but the beds were so hard it gave me a sore back. The AC in the room couldn't be control it was on one constant cold mode through out the night, that really made my bones ache. Overall was not happy and I only stayed 2 nights there, but I couldn't wait to check out quick enough.

AccorHotels certified review
James Couples - 02/08/2017
« Outstanding »

Exceptional and personal service... well exceeded my expectations.

AccorHotels certified review
Branithanh Families - 31/07/2017
« Bad service for a 5 star hotel »

- I stayed in this hotel with an Le Club Accorhotels member. They gave us a room beside a building under construction so we asked for changing a new room. We sat in a room and waiting so long for a new room. No one guided us to the new room, we did by ourselves and then the man who carried the luggage gave us a new key. - At swimming pool and could see no pool service to ask for towel, waiting for 15 minutes then I get towel from a waitress who serving beer for guest sitting beside me. I can't imagine that this is a 5 star hotel???

AccorHotels certified review
Joe Families - 29/07/2017
« Fantastic »

From beginning to end, it was a very enjoyable experience. The hotel is lovely and the staff amazing.

AccorHotels certified review
Martin L. Couples - 28/07/2017
« Wonderful hotel in Hoi An »

Fantastic staff, great rooms, well positioned, comfortable and welcoming.

AccorHotels certified review
Jannes W. Solo - 25/07/2017
« Great Weekend Escape! »

Great Service and great facilities. I loved this pool!

AccorHotels certified review
Anonymous Families - 25/07/2017

Excellent service

AccorHotels certified review
Kevin Couples - 24/07/2017
« A great experience  »

From the moment we arrived we were made very welcome, the explanations of all the services were first class. As a loyal Accor member we were very well looked after. Everything was made easy to do. The room and very nice with good air conditioner. Only a short walk or hotel supplied bike ride to the town. A great experience all round.

AccorHotels certified review
D S. Couples - 24/07/2017
« Fantastic  »

Great service, atmosphere, location, facilities and hotel overall.

AccorHotels certified review
Nic G. Couples - 23/07/2017
« A lovely hotel »

We spent 5 nights here when we were visiting Hoian for our honeymoon. The staff welcomed us very well, where they left us special treats in our room for our honeymoon and were always around when we needed their assistance. The premises itself was also very nice, where the environment highly reflected the beautiful town of Hoian (which is only a 5 minute walk away) It was a very relaxing and pleasant stay and I would definitely recommend this hotel to friends.

AccorHotels certified review
Gayoung J. Families - 21/07/2017
« 잘쉬었다 왔어요~  »

All staff is so kind and make us so comfortable, spa was also really nice before night flight. closed to old town, easy to access by walk. Also could borrow bicycle and seeing around old town in hot hot weather!

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