Hotel - Hotel Royal Hoi An - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel Royal Hoi An - MGallery by Sofitel

4.5/5 1,297 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Bicycles rental

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Hotel Royal Hoi An offers 187 luxurious rooms and suites. Sotaro Wing offers a harmonious blend of Japanese tradition and Indochinese luxury, that is enhanced by glamorously feminine touches in Wakaku Wing overlooking the ancient town and its river.

  • 187 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 9 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating 3,356 reviews

Our guest reviews for Hotel Royal Hoi An - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,297 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Ann T. Friends - 06/12/2018 AccorHotels certified review
« Delighted with our choice »

From the moment of our arrival till our departure the services and staff of Royal Hoi An ensured that any request we had was carried out with no fuss and their suggestions to enjoy our experience in the town were given politely and most helpful. We enjoyed both dining rooms and our only disappointment was that the rainy days stopped us from enjoying the pools, but we did enjoy the view and drinks at the poolside/rooftop bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann T., Thank you for such a wonderful review of your stay at Hotel Royal Hoi An, MGallery by Sofitel. It is absolutely our pleasure to know that you had a delightful time with us and were happy with our services. We look forward to your return when you can relax at our lovely swimming pools in the beautiful sunshine of Hoi An. Sincerely, Thanh Dinh (Mr.) Assistant Front Office Manager Hotel Royal Hoi An, MGallery by Sofitel

Derek I. Couples - 06/12/2018 AccorHotels certified review
« Everything is upto high standard comparing with other countries. »

We were impressed with the room and the breakfast. Especially your staffs had kept coming back to let us know there were other rooms were available for us to move into after I had mentioned I could be easily awaken by the noise right at the lift lobby where our room was, Rm 2606. We stayed for 4 nights, your staffs were so nice to come back and checked on us after each night and passed the message on the next shifts. That's what I would say a world-class service. Of course, the food variety for breakfast were brilliant that I didn't get bored at all even on the 4th morning. Overall, it's such a great experience for staying in your hotel. Your staffs were all so friendly and professional. Surely, I would recommend your hotel to my family and friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I., It is truly fantastic to hear about your nice stay at Hotel Royal Hoi An. We are delighted to read your positive feedback, specifically your enjoyment of the breakfast and the service provided by our staff. At Hotel Royal Hoi An, we always strive to deliver the superior experience to our guests. Therefore, your kind comments will serve as the encouragement to the team to improve our services much more. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thanh Dinh (Mr.) Assistant FO Manager Hotel Royal Hoi An, MGallery by Sofitel

Patricia F. Couples - 05/12/2018 AccorHotels certified review
« Good service and staff, comfortable beds and lovely pools, well appointed for for walking into town.we »

We felt relaxed and enjoyed the ambiance of the hotel. The amenities were well cared for giving us an opportunity to feel free to enjoy them. The staff made us feel valued as customers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia F., Greetings from Hotel Royal Hoi An! I am pleased to read that your stay was comfortable and you were able to relax with ease. It is also our pleasure that you were satisfied with the amenities and the services provided by our colleagues. Thank you very much for spending your holiday with us and taking the time to share these wonderful comments. We look forward to having you visit us again soon in Hoi An. Kind regards, Thanh Dinh (Mr.) Assistant Front Office Manager Hotel Royal Hoi An, MGallery by Sofitel

Kevin Couples - 04/12/2018 AccorHotels certified review
« Can't fault this hotel or staff »

Staff were extremely helpful. Room was spotless and bright. There was nothing we could fault.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin, Thank you for such a wonderful review of your recent stay at Hotel Royal Hoi An - MGallery by Sofitel. Your feedback on our beautiful hotel and kind comments on our staff are most appreciated. We are pleased that your stay was comfortable and look forward to welcoming you back next time. Sincerely, Thanh Dinh (Mr.) Assistant Front Office Manager Hotel Royal Hoi An, MGallery by Sofitel

Pamela B. Business - 04/12/2018 AccorHotels certified review
« Mrs »

A very enjoyable stay. Great location, staff very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Pamela B., It is our pleasure to read that you have enjoyed your time with us at Hotel Royal Hoi An. We are very happy to know that you were satisfied with our services and hope to have a chance to welcome you back in the future. Sincerely, Thanh Dinh (Mr.) Assistant Front Office Manager Hotel Royal Hoi An, MGallery by Sofitel

Katy Families - 04/12/2018 AccorHotels certified review
« Gorgeous hotel »

The facilities were very nice. It is a little inconvenient to get to the rooftop pool, but not impossible. The major drawback was the breakfast service: food was just okay, but the coffee service was next to non-existent or incredibly lacking. It took us 3+ attempts to get coffee from several different people during service over >1 hour service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katy, Thank you very much for your comments regarding your stay at Hotel Royal Hoi An - MGallery by Sofitel. We are pleased to read that the hotel's facilities were up to your liking. However, we are also disappointed that the breakfast services did not meet your expectations. Your feedback will be transferred to our management team as we regularly make improvements to our services. Thank you again for sharing with us, and we hope to have a chance to better serve you in the future. Sincerely, Thanh Dinh (Mr.) Assistant Front Office Manager Hotel Royal Hoi An, MGallery by Sofitel

Hiro Couples - 03/12/2018 AccorHotels certified review
« Clean luxurious hotel »

All stuffs is friendly and helpful. Room is spacious, clean and luxurious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hiroshi G., Greetings from Hotel Royal Hoi An, MGallery by Sofitel! Thank you for staying with us recently and giving us such a nice review. We are very happy to read that you enjoyed your time and were satisfied with the hotel's room, satffs services. Feedback like yours is definitely a great source of motivation for all of our team to improve our services much more. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thao Nguyen(Ms.) Front Office Manager Hotel Royal Hoi An-Mgallery by Sofitel

J B. Families - 02/12/2018 AccorHotels certified review
« A little bit disappointed »

Overall, it's a very nice hotel, but i was greatly disappointed by not only getting a different room to the pictured in the booking - BUT being overcharged at checkout, and still not having heard back about it!! I have complained through the Accor website and directly to the hotel and i haven't heard anything yet. I would have expected better communication from a hotel of this calibre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Thank you for your review regarding your recent stay at Hotel Royal Hoi An - MGallery by Sofitel. We are very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding the overcharge, we have replied via the separate email you sent us. We do apologize very much for this mistake once again. Rest assured that we are trying our best to refund that amount for you and will keep you updated as soon as possible. We hope to have your understanding in this. As for the room allocation, we also regret to hear that it was not up to your satisfaction. Kindly be informed that our deluxe room with twin bed is available both in our Sotaro wing and Wakaku wing. And the room we assigned for you is in our Sotaro wing with the Japanese decoration style. The images of these two room types are both advertised on our website. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thanh Dinh (Mr.) Assistant Front Office Manager Hotel Royal Hoi An, MGallery by Sofitel

Anonymous Friends - 30/11/2018 AccorHotels certified review
« Very Good »

The tour booked via the hotel to Hue, the guide was inadequate and lacked knowledge

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karim Momade Aly S., Thank you for taking the time to share your feedback about the recent stay at the Hotel Royal Hoi An - MGallery by Sofitel. We are very happy to know that you enjoyed your time with us in general. However, I disappointed to learn that the outsource tour to Hue did not meet your expectation. We do appologize about this unpleasant experience. Rest assured that appropriate measures will be taken to improve our services better. Thank you for your kind feedback and we hope to welcome you back to our hotel soon. Sincerely, Sincerely, Thao Nguyen(Ms) Front Office Manager Hotel Royal Hoi An-MGallery by Sofitel

Njs Solo - 30/11/2018 AccorHotels certified review
« Lovely place to stay close to Hoi An »

Comfortable and reasonable pricing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nigel John S., Thank you for taking the time to tell us about your experience at Hotel Royal Hoi An - MGallery by Sofitel. We are delighted to know that you enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our products and services as what we strive for every day. Thank you for your kind feedback, and we hope to welcome you back in the near future. Sincerely, Thao Nguyen(Ms) Front Office Manager Hotel Royal Hoi An,MGallery by Sofitel

Suzanne E. Business - 29/11/2018 AccorHotels certified review
« Excellent, clean, well located hotel »

My room was lovely, very spacious, fabulous bath, very comfortable bed. My only problem was no dressing table to do my hair & make-up. I had to move the desk chair into the bathroom. A simple mirror & easier to reach plug socket on the desk would have sorted this. The hotel is in a convenient location to visit the old city. Lovely roof terrace which unfortunately due to the rain I didn't get to use, same for the pool area downstairs. The lifts in the lobby however were very small & for a large group of people very frustrating with the waiting time, even though they moved very fast once inside. Excellent choices for breakfast, really catered for everyone, lovely to have the choice to sit outside on the terrace. The bar area was quite small, as a group we Sat around the bar as there was not enough space otherwise, however that is likely due to the weather as we Sat inside due to the rain. The coffee shop served a pleasant coffee & staff were friendly. The artwork and design of the hotel was very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. E., Greetings from Hotel Royal Hoi An! Thank you very much for sharing your comments from your recent stay. We are happy to read that you enjoyed our room and breakfast and that you had a comfortable time with us in overall. Your valuable feedback on shortages such as the room furniture and the bar will also be taken into account as in our hotel, we always strive to improve our services. We look forward to welcoming you back in the future when we can have a chance to serve you in our beautiful the Deck swimming pool. Sincerely, Thanh Dinh (Mr.) Assistant Front Office Manager Hotel Royal Hoi An, MGallery by Sofitel

Peter V. Couples - 29/11/2018 AccorHotels certified review
« Brilliant »

We could not fault anything with our stay everything was perfect!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Many thanks for your kind review regarding your stay at Hotel Royal Hoi An, MGallery by Sofitel. It is our pleasure to know that you have enjoyed your time with us and were satisfied with our services. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thanh Dinh (Mr.) Assistant Front Office Manager Hotel Royal Hoi An, MGallery by Sofitel

Susan B. Business - 29/11/2018 AccorHotels certified review
« mrs »

Hotel bedroom was stunning, very clean and roomy . Breakfast was a pleasure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. b., Greetings from Hotel Royal Hoi An! We are very happy to read that you had a comfortable stay with us. Thank you for taking the time to share with us your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thanh Dinh (Mr.) Assistant Front Office Manager Hotel Royal Hoi An, MGallery by Sofitel

Anonymous Friends - 29/11/2018 AccorHotels certified review
« Excellent location, plentiful breakfast buffet, great bikes (free), »

Enjoyed the excellent location of the Hotel Royal. The breakfast buffet was plentiful -- and was able to meet my request for oatmeal. Loved riding the hotels bikes (free while they last) around HoiAn and over to the beach (6k). The Spa was reasonably prices and the staff was delightful. Would go back in a heartbeat!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane Alison S., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for loyalty of Accor hotel and it is our hope to have chance to welcome you back soon. Sincerely, Thao Nguyen Front Office Manager Hotel Royal Hoi An,Mgallery by Sofitel

Anonymous Business - 29/11/2018 AccorHotels certified review
« Sales and Marketing Executive »

It was a lovely stay. The breakfast was very impressive and both swimming pools. The layout of the rooms were great too and the bathtub was lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caroline Anna V., Thank you for taking time to tell us your experience during your stay at Hotel Royal Hoi An,MGallery by Sofitel. We are happy to know that our hotel services and facilities are met your expectation. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apreciate your sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thao Nguyen(Ms.) Front Office Manager Hotel Royal Hoi An,MGallery by Sofitel.

Martin L. Families - 28/11/2018 AccorHotels certified review
« It is kind of so so experience comparing with all other hotel I have gone through »

staying in room 510 and 512 with connecting room which have some wierd smell for both rooms and bathroom has water leakage at shower glass cubicle at room 512. The worst thing of staying on 24 Nov is the coffee house has been occupied by private event that we are not even able to find a dinner in the hotel since we were checking in at evening at about 5pm. should inform us when beforehand in email or at the time I checked in. All others are so so experience overall especially not feeling quite well in term of hospitality during 2 days stay in this hotel .... will not come back same hotel again if visit Hoi An again but other Accor series hotels. thanks very much! Martin L. Singapore 65…

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Martin L., Thank you for your feedback regarding your recent stay at Hotel Royal Hoi An, MGallery by Sofitel. We are truly disappointed to learn of your uncomfortable experience with us. Please accept our sincerest apologies for the issues happened especially the cleanliness, the water leaking in the room and the Escoffier Dinner information. Your comments will help our management team improve on the areas you raised as in our hotel, we always strive to deliver the best services to our guests. Thank you once again for taking the time to share with us your experience and for your continuous loyalty with Accorhotels. Sincerely, Thanh Dinh (Mr.) Assistant Front Office Manager Hotel Royal Hoi An, MGallery by Sofitel

Selva Couples - 27/11/2018 AccorHotels certified review
« Comfort at its best »

Amazing customer service. With friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Selva, Many thanks for your kind review about your stay at Hotel Royal Hoi An - MGallery by Sofitel. It is our pleasure to read that you enjoyed your time with us. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely, Thanh Dinh (Mr.) Assistant Front Office Manager Hotel Royal Hoi An, MGallery by Sofitel

Patrick J. Couples - 26/11/2018 AccorHotels certified review
« A landmark deserving well its status »

Notwithstanding the nice room upgrade which awaited us, the Royal Hoi An is a beautiful and quiet place in a dense environment with many outstanding features (rooftop pool, terrace, etc.) The courteous and efficient staff ensured we felt pampered, and the quality and diversity of the food offering were above standards.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Patrick J., Thank you for your wonderful feedback regarding your recent stay at Hotel Royal Hoi An - MGallery by Sofitel. We are more than happy to know that you had a good time with us and were satisfied with the hotel's facilities as well as the staff's services. Thank you for taking the time to share with us your experience, and we hope to welcome you back in the future. Sincerely, Thanh Dinh (Mr.) Assistant Front Office Manager Hotel Royal Hoi An, MGallery by Sofitel

Anonymous Solo - 26/11/2018 AccorHotels certified review
« Amazing experience. When I come back to Hoi An, I would stay here again! »

Was a bit of a last minute trip to Hoi An but I was able to get a room and had an amazing time. The hotel provided car services (with a cost), rooms were immaculate, and the people who worked there were just 1st class individuals. The people at the hotel made the trip worth it honestly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir/Madam, Thank you very much for taking the time to share with us your feedback about your recent stay at Hotel Royal Hoi An - MGallery by Sofitel. It is our pleasure to read that you enjoyed your stay and were satisfied, especially with our staff's services. At Hotel Royal Hoi An, we always strive to deliver the best to our guests. Therefore, your feedback will certainly serve as an encouragement to all of us. Thank you once again and hope to be able to welcome you back soon. Sincerely, Thanh Dinh (Mr.) Assistant Front Office Manager Hotel Royal Hoi An, MGallery by Sofitel

Jah Couples - 26/11/2018 AccorHotels certified review
« This hotel is by far the best in vietnam.. staff are friendly and always willing to help. It also helps that they are not judgemental »

Staff were always accommodating and there to help. The roof top was absolutely beautiful but they may need to work on safety measures on slips and trips. There was almost a slip every day. The hotels service is impeccable, the best in vietnam. Everyone was always working or looking out for hotel guests. The breakfast buffet was amazing. Fresh and tasty. Not reheated food from the night befores dinner. Room service was great and quality was 5 star. Overall, if I came back to hoi an this is where I would stay. However, one of our drivers for the airport transfer when we arrived made us a little uncomfortable giggling about our appearance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jah, Thank you very much for sharing your feedback from your recent stay at Hotel Royal Hoi An - MGallery by Sofitel. We are pleased to read that you enjoyed our services in overall. Your comments on the safety consideration at our roof top pool as well as the service of the driver have been received most constructively as this is very important for us to improve our delivery. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thanh Dinh (Mr.) Assistant Front Office Manager Hotel Royal Hoi An, MGallery by Sofitel

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