Hotel - Hotel Royal Hoi An - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel Royal Hoi An - MGallery by Sofitel

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4.5/5 1,010 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Bicycle hire facilities

Catering

  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24hours
    • Opening hours : Week-end 24hours

Business services

  • 3 meeting room(s)
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Hotel Royal Hoi An offers 187 luxurious rooms and suites. Sotaro Wing offers a harmonious blend of Japanese tradition and Indochinese luxury, that is enhanced by glamorously feminine touches in Wakaku Wing overlooking the ancient town and its river.

  • 187 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.7/5 AccorHotels Rating Based on 2,218 reviews

Our guest reviews for Hotel Royal Hoi An - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,010 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Paul E. Couples - 15/02/2018
« Staff great - but not sure value for money »

Our stay was 9 days in February 2018 The hotel is made up of two parts, we were put in a very nice room in the older building. The only main issue of the room was the very very long time that it took for hot water to come through to the shower and basin. Personally I hate wasting water so this rankled with me a little. The staff were wonderful and very welcoming and friendly. We did move within the hotel to a 2nd room which was in the new part of the complex, an amazing space nicely designed and with great facilities. however, noise issues were terrible with water pumping mechanism from very early in the morning and throughout the day made the room impossible to enjoy. There was also a music issue when a fault meant that the speakers in the corridor immediately outside our room was on from 5am one day loudly. we were moved again back to the older building to what was called the presidential suite. The suite was actually "tired" in my view and for what was being charged to guests (our rate did not change) would have felt disappointing. Again the issue with the hot water and unfortunately, as it was exceptionally cold during our visit, the room was cold as well being in the un-insulated eaves of the building. however we did not want to move a 4th time and buckled down to attempt to enjoy our stay. I did have a feeling that the hotel was over priced for what was on offer which actually put us off using all the facilities available; breakfast, spa and bar. When there is so much local competition around the hotel it seems self defeating to drive customers from the venue and thereby loosing revenue.

AccorHotels certified review
Mia Couples - 15/02/2018
« Excellent! »

It was amazing, living in ultimate luxury!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mia, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Anonymous Couples - 14/02/2018

Staff very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valuable guest, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Therese H. Families - 14/02/2018
« We found the hotel staff extremely helpful and friendly. »

We enjoyed our staff very much. The location of the hotel was excellent. Our room was beautifully appointed and the staff were very helpful with any questions we had.

AccorHotels certified review
G J. Couples - 13/02/2018
« Good service, great location and good clean room »

As above. Very satisfied indeed

Our hotel has responded to the review
Our hotel has responded to the review

Dear G J., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
S. A. Friends - 13/02/2018
« Great stuff »

Great stuff. Bed was soft for my taste and i would prefer more privacy in the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. A., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Lucyana J. Couples - 13/02/2018
« Very satisfied »

We do love our room it's on the top floor. So luxurious and well designed. The breakfast was also amazing. Large variety of evrything.. we spent lots of time enjoying our bfast. Too bad we didn't have time to enjoy our complimentary spa. Maybe nx visit.. thank u for Your hospitality too

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucyana J., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Anonymous Couples - 13/02/2018
« Fantastic hotel »

Fantastic hotel. Manager Victoria Park welcomed us and escorted us to room. She accommodated our every request with grace and always met us with a smile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valuable guest, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Alan S. Friends - 12/02/2018
« Outstanding attention to detail and wonderful luxury. »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan S., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Mr P. S. Couples - 12/02/2018
« Mr »

As usual the staff went out of their way to make us welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter S., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Raymond P. Couples - 11/02/2018
« My Experience at the Royal Hoi AN Hotel »

Every aspect of the experience was superior. The room was very comfortable and well appointed. The staff was amazing; helpful, courteous, and friendly. The location was also excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raymond P., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
D. T. B. M. Couples - 10/02/2018
« Toi hai long khi o cac khach san thuoc tap doan accotd »

Nhan vien khach dan than thien

Our hotel has responded to the review
Our hotel has responded to the review

Dear D. thi binh m., We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Greg S. Families - 07/02/2018
« Paradise in Hoi An »

The Hotel Royal Hoi An is a dream. Beautiful, clean and first rate service. Wish we coul live there!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg Spaulding, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
S H. Friends - 07/02/2018
« Great hotel of excellence »

We stayed here for a couple of nights. Comfortable rooms, excellent food and very pleasant and welcoming staff. Hoi An is a great town to stay and we would have welcomed longer here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S H, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

TripAdvisor review
operacake Couples - 07/02/2018
« Wonderful care ad service »

We had a week here and everything, from our arrival to departure was perfect. In particular the staff at the front desk who arranged a couple of day trips. All food in the main was very good. We found the Japanese restaurant disappointing. Apparently they will improve this in the future. We took advantage of happy hour most evenings and developed a good rapport with the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear operacake, We are truly heartened to receive your generous review of Hotel Royal Hoi An, MGallery by Sofitel. We are always striving to improve our standards, services and product and we very much appreciate your feedback. We all hope that we have a chance to welcome you back to Hotel Royal Hoi An, MGallery by Sofitel. Best regards, So Mi Victoria Park

AccorHotels certified review
Vânia M. S. Couples - 05/02/2018
« Excelent stay and love all facilities! »

The hotel provided an excellent experience since the check in until the check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vania Maria Salgado, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Anonymous Couples - 05/02/2018
« Nice Hotel and Friendly Staff »

We came before Christmas staying in the main building and liked it very much so came back in January. Loved the interiors of the new wing but there's a lot to be touched up in this brand new building. Staff is always helpful. A good experience in Hoi An.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valuable guest, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Anonymous Couples - 05/02/2018
« Well maintained hotel close to old city with excellent service »

Bathroom exceptionally nice. Lighting in room poor and room was a little cramped.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valuable guest, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Jenny Q. V. Friends - 04/02/2018
« Everything was wonderful! »

Highly recommend! Rooms are gorgeous!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny Q.Vallevieni, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

AccorHotels certified review
Anonymous Families - 03/02/2018
« great stay! »

We stayed at the room in the new wing of the hotel. the room is beautiful with nice balcony and good size room. very nice ambiance!

Our hotel has responded to the review
Our hotel has responded to the review

Dear valuable guest, We very much appreciate your comments regarding your stay at the Hotel Royal Hoi An - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO MI PARK (Ms) / Guest Services Manager

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