Hotel - Sofitel Xining
Sofitel Hotel Sofitel Hotel

Sofitel Xining Hotel

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4.5/5 181 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • CAOJIAPU AIRPORT
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Spacious guest room over 40 m², unique different Suite room Type

  • 492 rooms
  • 244 non-smoking rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,367 reviews

Our guest reviews for Sofitel Xining

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 181 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
James W. Business - 10/06/2018
« Helpful and Efficient Reception »

I found the staff's overall efforts were superb. I needed help to reserve a room for an extra night. Not only was the member of staff who helped me very gracious, but also very informative and made me stay comfortable. Thank you Laura in Lanzhou, China for giving me piece of mind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.W., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have indeed forwarded and share your comments with our Recpetion team, especially Laura. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe

AccorHotels certified review
Hossein B. Business - 08/06/2018
« Hossein B. »

Life is magnificent in sofitel xining ,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hossein, We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe

AccorHotels certified review
Yuder L. Couples - 07/06/2018

Very pleased with the facility and the staff members.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Lu & the family, We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe

AccorHotels certified review
Koos Business - 07/06/2018
« just great »

excellent: beautiful, well managed and great service, as could be expected from a 5 stars hotel like Sofitel

AccorHotels certified review
Jane C. Families - 05/06/2018
« Fantastic Family Stay at Sofitel Xining »

We had a wonderful stay at Sofitel Xining. Nearly all the staff we came across was warm, personable and professional. Our prestay requests for a kids stool and sufficient amenities were well met, we received lovely notes (in Chinese) from housekeeping, and the Executive Lounge Team was simply EXCEPTIONAL - special kudos to chef Nick and senior executive Diva, who always went the extra mile. For example - we had asked for pancakes for the kids and received 煎饼 (the Chinese version). When Nick realized the kids were not eating the ‘pancakes’, he enquired further and we showed him a picture of the version we are used to. The next time we had breakfast there, he had done his research and the kids were presented with delicious pancakes which they gobbled up. As for Diva, she always greet us with a warm smile and check on how our day had been. She also assisted patiently when we checked out the buffet selections as we wanted to host friends at the hotel. The day we left, which was Children’s Day, she presented two penguin softtoys, and a handwritten card, to our children! She and Eva had gone to shop for the softtoys the day before! Needless to say, the children loved the cuddly penguins (we adults too!). Our overall impression of the staff is that they are warm and welcoming, perhaps a reflection and trickle down effect of the GM heading this particular establishment? Christophe was warm and welcoming and kindly took time out to greet and welcome us in person. And we haven’t even began to rave about the excellent room, service standards, cleanliness, and other special touches (humidifier, high altitude herbal capsules) at Sofitel Xining!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane & Noel. & the lovely kids, We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Looking forward to wecloming you back ! Christophe

AccorHotels certified review
Livia K. Couples - 05/06/2018
« Your hotel is wonderful »

Your hotel is very nice, updated, and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Kao, We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe

AccorHotels certified review
Rita Couples - 04/06/2018
« The staff is really helpful »

Everything is good, while the welcome letter misrepresented my title...it is Mrs. not Mr. LOL

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Deng, We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. Apologize once again for the mis-spelling of your gender upon arrival, with our Le Club welcome card ... We have updated your profile in our system and we will ensure to be more detailed and not repeat this mistake again ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe

AccorHotels certified review
Hxy Business - 21/05/2018
« Memorable experience in Xining »

Impressive staying in Xining for outstanding room facility and service received.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. X., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. It is nice to know that you did much enjoy the relaxing atmosphere of our Hotel, during your last business trip in Xining. Great to hear that our service met your expectation, with our Team fully at your service throughout your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe

AccorHotels certified review
Mike Business - 21/05/2018
« good »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Li, We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. It is good to know that overall you have enjoyed your stay with us, and the Le Club privileges. I have noted that the check-in was not up to the par, and that our Food & Beverage outlets quality was not up to your expectation ... We will indeed reinforce our training and ensure our Team Members would deliver a more professional service at all times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe

AccorHotels certified review
Lai C. W. Couples - 18/05/2018
« Short trip but satisfying hotel experience »

Attentive staff, pleasant environment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. w. Lai, We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe

AccorHotels certified review
Anonymous Couples - 16/05/2018
« Good property and breakfast, a bit more professionalism and working aircon would be good. »

Nice property and facilities, the breakfast and the team were amazing. The check in process could have been a bit more professional. Kaidy who met us at checkin explained that the hotel had a gym, pool and yoga room and "its free". We requested suggestions for places to see nearby/spend a few hours and he suggested we should go to a tibetan restaurant, while the place was fine it seemed pushy that he insisted on walking us there and ordering stuff for us. I had again asked only to be pointed. He smelt of alcohol while he walked us there. Anyway we researched and found our own way to the park later.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. & Mrs. N., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive our guest feed-back and thank you so much for taking time to go through our online survey, following your one night stay with us in early May 2018. Well noted you have much enjoyed the Breakfast variety & quality, as much as the Team friendliness and welcoming spirit. Apologize for the pushy attitude of our welcomer Kaidy, we will ensure our welcoming Team to be more pofessional to focus on sharing the best places to visit around our Hotel. We have indeed share your comment with the rest of the Team, and we will work on coaching our Ambassadors to be more professional & friendly at once ! Looking forward to welcoming you back anytime soon ! Sincerely, Christophe Pairaud

AccorHotels certified review
T. Business - 15/05/2018
« Very nice stay and very helpful staff »

Generally very satisfied with the experience with only some minor issues. One issue would be the Wifi - it is still insecure this seems a bit strange for a such a hotel. One other issue - it would be nice to see some other international sport channels on the TV such as Star Sports. It was nice to have di-humidifier in the room that was a good change from last time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. Noted that you have enjoyed the Humidifyer in your room, and the assistance of our Ambassadors during your stay with us ! We will ensure that for your next visit, the WIFI would be checked by our IT manager, together with your computer device. I hope that it did not affect too much the quality of your business stay with us ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe Xining

AccorHotels certified review
Allen L. A. R. L. Couples - 14/05/2018
« Extremely satisfied. »

In general, the front desk workers are very helpful, especially Lyne Lin. Overall, service people were very friendly and helpful in every way. The breakfast has good varieties and was fantastic. Sure, I will recommend your hotel to my friends if they come to Xining.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. & Mrs. Lau, We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I have indeed shared your nice message to Lyne, noted that the Reception Team was friendly & efficient ! Besides, you have much enjoyed the variety & quality of our Buffet Breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe

AccorHotels certified review
L., H. Business - 10/05/2018
« Impressive »

I stayed at the Executing floor, and every time when I went to the club lounge, your hotel employees could always showed their smile and provided the best service. Particularly, I really wanted to thank you Iris Yang and Crystal Huang for their professional working attitude and outstanding customer service!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Hong Li, We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially to Iris and Crystal from our Executive Lounge. It is nice to know that our Team members are able to surprise our guest with their heart and professionalism. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I am very much looking forward to meeting you in your next visit to Qinghai ! Sincerely, Christophe

AccorHotels certified review
Keith H. Couples - 05/05/2018
« Attentive and personable staff »

From the moment of our arrival we were treated warmly and attentively. We spent 2 nights on the executive floor and Crystal Huang and her staff were always available to help. We had some delightful discussions with her about Xining and some of the possible touring destinations. Our knowledge of Mandarin is pretty limited. After 2 weeks of traveling it was a pleasure to relax and disccuss things in flent English. Kaidi at the front desk was also very helpful and spoke great English. When I needed to buy some medications he was very helpful in translating my needs to the rest of the staff who all took an interest in finding a solution to my needs on a Sunday morning. Thank you all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Harrington, We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe

AccorHotels certified review
Anonymous Couples - 04/05/2018
« Everything good »

Everything was quite good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Zhang, We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe

AccorHotels certified review
Slothqueen Business - 15/04/2018
« Quite pleasant. »

Comfortable living environment for short stay. While the view outside window is a bit disappointing. Timid but friendly service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear distinguished guest, We very much appreciate your comments regarding your stay at the Sofitel Xining. Its our great pleasure to bring you a pleasant stay experience. We will allocate your room to opposite location next time, it will have a better view. And we will train our ambassadors to be more confident and thanks very much for your good words. We hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Guest Experience Manager Aileen Zhang

AccorHotels certified review
Paula M. Friends - 04/04/2018
« Wonderful hotel »

Our short stay at your hotel was for sure one of the best hotel experiences we have ever had. Wonderful premised, great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear distinguished Accor Silver guest, We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I've shared your satisfiction with our team, especially to Chef regarding breakfast experience. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager Aileen Zhang

AccorHotels certified review
S. Y. Business - 01/04/2018
« Satisfaction! »

I was nicely treated by almost all hotel people, but the only pity is that the check-out at the first floor reception was so slow.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的雅高经典卡客人, 非常感谢您百忙中的点评, 能为您送上满意的体验 , 我们倍感荣幸, 就办理效率方面, 酒店前厅部已展开整体培训和整改措施, 我们会竭尽全力, 提升员工专业技能, 更快更好的为您办理入住和退房。 感谢您的提点。我们真诚期待您的再次光临。 祝您万事如意,心想事成。 酒店宾客体验经理 Aileen Zhang

AccorHotels certified review
Leizi Friends - 17/03/2018
« Staff enthusiasm, high quality service »

This time we got the warm help of Crystal and Airis. Thank you again! But I still think the hotel should take care of the old customers and provide the convenience for the upgrading of the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gold Member Mr. L., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. We have indeed forwarded your nice words to Crystal & Airis at the Milleseime Club, for their Heartist service ! Well noted for the upgrade process, we will indeed ensure in the future your perfect treat as a Gold Memer at all times ... Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe The Manager

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