Hotel - Sofitel Xining
Sofitel Hotel Sofitel Hotel

Sofitel Xining Hotel

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4.5/5 169 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • CAOJIAPU AIRPORT
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Spacious guest room over 40 m², unique different Suite room Type

  • 492 rooms
  • 244 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 966 reviews

Our guest reviews for Sofitel Xining

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 169 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
才. Business - 12/01/2018
« 宾至如归,跟家一样温馨 »

it's in the heart of xi ning ,easy to get almost anything you need .

AccorHotels certified review
才. Friends - 11/01/2018
« so »

clean and tidy, I like it so much!

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的雅高经典卡客人, 非常感谢您认真细致的点评, 能为您送上干净,整洁的入住环境, 能获得您的喜爱, 我们非常开心。 小伙伴们会继续努力哒。 但同时也注意到您在酒店用餐体验不是很好。 已第一时间转达酒店餐饮总监及行政总厨继续提升。 如果您有什么具体的意见或建议, 也可以告诉我们哦。 非常感谢您的反馈, 我们期待您的再次光临。 祝您万事如意,心想事成。 酒店宾客体验经理 Aileen Zhang

AccorHotels certified review
Hongtao R. Couples - 28/12/2017
« Have a good night »

I ate a hearty breakfast...

Our hotel has responded to the review
Our hotel has responded to the review

Dear disthinguished guest Mr. R., We very much appreciate your comments regarding your stay at the Sofitel Xining. Its our great pleasure to bring you a good night stay and a hearty breakfast. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Guest Experience Manager Aileen Zhang

AccorHotels certified review
Joannagu Families - 17/12/2017
« An amazing trip to XiNing »

That day was my birthday,I was so lucky to be chosen as the daily star.The manager upgraded my room, sent a bday cake and card .The service,enviroment even the location are all good for staying in XN.That was a really awesome journey.Thx all!I will be back next time.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的雅高经典卡会员: 感谢惠赐有关下榻 西宁新华联索菲特大酒店的宝贵意见。首先祝您生日快乐, 能与您共同度过, 并送上一份生日的祝福, 我们倍感荣幸。 听到您对我们工作的肯定,十分开心。感谢您对酒店的厚爱, 我们非常期待您的再次光临。 您所提及的卫生间清洁问题, 我们已第一时间转达至酒店房务总监及客房管家。带来的不便, 我们十分歉意。 酒店会强化管理, 确保不再发生。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临。 谨启 祝您万事如意,心想事成。 酒店宾客体验经理 Aileen Zhang

AccorHotels certified review
Rex &. B. Couples - 04/12/2017
« Anniversary Dinner & Overnight Stay - An evening to remember! »

We shared with the hotel staff that we were making reservations for my wife and myself for our anniversary, with an overnight stay and perhaps a dinner at one of their restaurants. As often happens in life with 5 small kids we had to postpone our celebration a couple of times. All this was done without penalty or complaint. When we were finally able to confirm the date they made all the arrangements. We had simply asked for a room for two but they upgraded us to one of their nicest suite of rooms, with complementary fruits and pastries and adding personal notes from the hotel staff congratulating us on our anniversary. We went down to their newly opened Brazilian BBQ Restaurant, Do Brasil, and found, to our delight, a table for two set up with candles, roses and their best tableware. The dinner was out-of-this-world delicious and worth far more than billed. To top it all off the head chef had prepared a special apperitif cocktail to start with and then an anniversary cake at the very end. The best meat off the grill by far was the Angus beef rib steak from Australia . When we returned to our rooms, we found it laid out with strawberries and whipped cream on the table, and our bed turned down with towels sculpted into swans trimmed out with rose petals. As we went to breakfast the following morning, we were treated to the club lounge on the top floor with an alacarte menu - everything ordered prepared according to our request, and superb! This was easily the most memorable anniversary celebration in all of our 13 years of marriage thus far. "Thirteen" will no longer be an inauspicious number in our book! Thank you to all your staff for the hard work, yet all done with a smile and welcoming spirit. Bernie, the head of food and drinks, Luiz, the head of the Brazilian restaurant, Laura who made all the arrangements, as well as Christophe, the hotel's GM all greeted us that evening in person. You have a superb team on staff! Five-star service has truly arrived here in Xining! With Our Very Best Regards, Rex & B. P..S. The only 'shortcoming' that we might share was that the temperature in our room without any climate control on our part was 24.5 C., which was a bit warm for our comfort while we were asleep (the beddings were quite luxuriously soft and the down comforter was warm enough for the arctic). When I awoke and we both felt uncomfortably warm, we turned on the climate control and found that the AC was not cooling down the room. instead it seemed to circulate the hot air from the tall ceilings down to us. We ended up turning the climate control off and simply opening the windows, which brought the temperatures back down. That's hardly even worth mentioning as a shortcoming as more often than not, here in this city, hotel rooms are uncomfortably cold during the winter.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Becca & Rex, Thank you so much for giving us such great comments through our online survey, Trust You ... It was fantastic to welcome you both for such an incredible moment that was this 13th Anniversary celebration ! It is great to know you have felt 'incredible' durring that 24 hours with us, and we have forward your nice commenst to Luiz, Bernie & Laura .... Looking forward to welcoming you back anytime soon, for any special occasion that Sofitel will organize ! We will indeed share with you the major events to come, and the up-coming food & beverage promotions ! Wishing you a stunning Christmas Celebration ! Kind Santa regards, Christophe & Sofitel Team

AccorHotels certified review
Martin.z. Business - 03/12/2017
« The perfect service and the best hotel in xining »

the perfect service for the member of accorhotels loyalty program. welcome drink and fruit is so good.thank you so much viola lei and sunny.especially thanks to Michael yan, EVA liu and Crystal of Executive lounge. your hospitality let me feel the sofitel xining is my another home. the western restaurant is more sumptuous than before.the manager mavis is very professional and kindly. so i want tell all the guest .sofitel xining is your unnique choice .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin, We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with our Front Office Manager Michael & his team Crystal & Eva, and with Mavis & the Food & Beverage team. It is so nice that you have enjoyed very much your stay with us, and felt the improvement of our Buffet restaurant. I am very much looking forward to meeting you when you would next visit Xining ! WIshing you & your family a wonderful Christmas celebration and break ! Kind Santa regards, Christophe

AccorHotels certified review
Naing H. A. Friends - 20/11/2017
« Good hotel worst restaurant »

Hotel is nice , perfect for everything except Chinese Restaurant. The

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Sofitel Xining. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our Food & Beverage director is enhancing specific training courses, to adjust the average Breakfast experience and the poor Dining session in Le Chinois restaurant. Noted that your experience at our Millesime Club was not up to par, actually the breakfast at the first floor has much more variety and food stations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe Pairaud

AccorHotels certified review
G. T. Business - 13/11/2017
« awsome hotel »

the swimming pool os great in xining area.I do not enjoy dinner, but Breakfast was good with some local style

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe

AccorHotels certified review
Otis Business - 29/10/2017
« Very courteous and attentive staff made my stay comfortable! »

After 7 weeks, I was very sad to leave. I only had to mention a need to the staff and it was filled. The room was always clean and the food was amazing. Simply the best experience I have ever had in a hotel. I have travel extensively for work and I will always look for a Sofitel from now on while planning trips. If I had to make a complaint, it would be the room was too warm for my preference. It was September and most people would be comfortable but I am usually always warm and the air conditioner was unavailable during my stay. Otherwise it was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Goad, We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. Especially, it is great to know you have appreciated the service in your room as much as the quality of our Food & Beverage outlets ... Apologize for the inconvenient situation of the AC in our Hotel, which is either cooling or either heating but not both at once ... We will ensure to provide you with a cooler corner room for your next visit ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe

AccorHotels certified review
L. M. H. Families - 16/10/2017
« Beyond expectation »

Very well looked after in all aspect with details

Our hotel has responded to the review
Our hotel has responded to the review

Dear Doctor L., Thanks very much for taking the time to share with us your good guest experience when you have last stayed with us for TC35 in Magnificient Xining ! It was great to spend time with you again in Japan! Have a great last 3 months of 2017, and be ready for some incredible 'golfing & dining' adventures for next year ! Cheers, Christophe

AccorHotels certified review
Brian Families - 11/10/2017
« Great room, service, and atmosphere. »

We were put in a fantastic room, right across from a snack bar that served drinks and snacks much of the day. They were hospitable and friendly towards our children, and it felt like our family had lots of room to breathe and play.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is great to know that you have much enjoyed the Family stay at our Hotel, during the National Holiday period ... Especially the comfort of the room, and the hospitable & efficient service of our Executive Lounge. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe

AccorHotels certified review
Joshua R. Friends - 29/09/2017
« Great service, clean, friendly, and comfortable »

It was very nice. Viola took care of anything I needed

Our hotel has responded to the review
Our hotel has responded to the review

Dear distinguished Accor classic member Joshua R., We very much appreciate your comments regarding your stay at the Sofitel Xining. Its good to hear that you had a great service, clean, friendly, and comfortable stay with us. Its our honor to provide you saftisfied stay experience. I will share your comments with our team. eapecially your recognition to Viola , I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Wish you a Happy Mid-Autumn Festival Hotel Guest Experience Manager Aileen Zhang

AccorHotels certified review
Angie Business - 17/09/2017
« Surprisingly good experience in city of Xining »

I like the hotel decoration style with high ceiling, value for money upgrade and the cuisine really tasty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe

AccorHotels certified review
Constance Families - 11/09/2017
« Satisfaction Guaranteed »

I had a wonderful experience at the Sofitel Xining. This was my first trip to Qinghai and the experience was top notch from the welcome meet and greet service at the Airport through to the check-in at the executive lounge. The guest relations manager Laura was very helpful and friendly. She attended to our needs and made sure that the group of us felt welcomed and special. We had a folder of highlights in Qinghai prepared for us upon arrival at the room and this was unexpectedly pleasant. Thank you for looking after us and making our first trip to Qinghai memorable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Constance, We very much appreciate your comments regarding your stay at the Sofitel Xining. Thank you for highlighting the great attitude of our Welcomers, especially Laura who was at the Airport to make you feel at home from the begining ! Apologize for the hectic breakfast as the Hotel was full during your visit, we definitely have to improve for providing a memorable start of the day experience ! We are currently checking all our guest rooms, in order to ensure that the Wifi is perfectly working , which is a very basic service needed ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Looking forward to meeting you soon again ! Kind regards to CP and the lovely ones ! Christophe

AccorHotels certified review
Anonymous Families - 04/09/2017
« Nice room & service »

Nice room & service, quick check-in & check-out. The response speed for unexpected issue could be improved a little bit. Overall speaking, it was nice experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your next visit to Qinghai, being a Le Club Classic member, it would be much more valuable to book yoru stay through our AccorHotels website ... Likewise we would ensure to offer you the latest promotion available ! Sincerely,

AccorHotels certified review
Oscar Friends - 04/09/2017
« Smooth sailing in remote Xining »

From pre-arrival to post-departure, the team did everything to make our stay as comfortable as possible. Nice hotel with a dynamic GM who drives his team to great achievements on the hospitality and event side. Moreover, the home made lamb skewers were as great as you can expect in a region like Qinghai.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oscar, We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It was so nice to meet you again, and in QingHai ... Glad you have experienced the treat .... Hope we would meet again in less than a couple of years ! Christophe

AccorHotels certified review
Ahmad M. Business - 03/09/2017
« Best Hotel in Xining! »

I stayed at the Sofitel Xining for one week in an executive suite and it lived up to expectations - it was first class. The hotel is new and is the nicest Sofitel I have visited in China. The building is beautifully decorated with elegantly displayed marble. Though it is a large hotel the crowds are only noticeable at breakfast peak time in the main restaurant. Thank you to Mr Bo, and his team in the restaurant. I am especially grateful to Chef Ives Lu for his outstanding service, and professional and friendly manner. He went beyond duty and our expectations. Thanks also to Mavis and Jane for great service. The executive club is more peaceful than the restaurant, and they looked after us very well. A special thank you to Jim, Eva and kuntotia for excellent service; they were polite, friendly and hospitable. It costs more for the executive club rooms, but the service is first class, and for me it's worth having. We also enjoyed a lovely meal in the Chinese restaurant, El Chinos, and they provide an excellent range of local dishes. Well recommended. Wifi worked well, and even google and Gmail worked most of the time, unlike other hotels in China. Of course being in China means english isn't the main language, and not everyone speaks english, but there are several staff who speak good english, (and much, much better than my poor Chinese) so our english communication was good. The location is great and near many shops, restaurants, a supermarket and the Wanda shopping plaza. It's also easy obtain hire cars and taxis, and many bus routes are nearby if needed. I have not seen a better hotel in Xining. Overall, this is a great Sofitel so thank you to the General Manager, Mr Christophe Pairaud, for a lovely and memorable stay. We look forward to visiting again. Thank you. Stayed: August 2017, travelled on business

Our hotel has responded to the review
Our hotel has responded to the review

Salamwhalekoum dear Ahmad, Thank you so much for your very detailed brief goven to us after your departure last month .... Your comments have been forwarded to the respective Team members, especially for the areas that required some changes & improvement ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcoming you back in the near future, hopefully we could this time share a meal together durting your next visit ! Best wishes, Christophe

AccorHotels certified review
Joshua R. Business - 31/08/2017
« Comfortable, peaceful, elegant expereince »

I stayed for two nights and everything was great! The room was perfectly in order, it was quiet, and the bed with all the linens was like sleeping on a satin cloud. The breakfast in the morning hit the spot with the staff ready to pour a fresh cup of coffee every couple minutes. Great job Sofitel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear distinguished guest Joshua Robinson, Best regards from Sofitel Xining, we wish you best time. And sorry for late reply. We very much appreciate your comments regarding your stay at the Sofitel Xining. And its our great pleasure to provide you comfortable, peaceful, elegant expereince It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Guest Experience Manager Aileen Zhang

AccorHotels certified review
L. M. H. Friends - 31/08/2017
« Sofitel Xining is overall a well managed hotel »

Hotel facilities well beyound my expectation, excellent and friendly service all round and great management team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear distinguished guest Robert Lo, Deep sorry for late answet back, we very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager Aileen Zhang

AccorHotels certified review
Cj Business - 29/08/2017

The entertainment facilities are good. However, the buffet and dining food is not that satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear distinguished guest Chuan Ji Fang, Best wishes from Sofitel Xining. Thank you for taking the time to tell us about your experience at the Sofitel Xining. I am sorry that your dinning, check out and WiFi experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Manager Aileen Zhang

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