Hotel - Sofitel Xining
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Sofitel Hotel

Sofitel Xining Hotel

63 Wu Si Xi Rd  Chengxi District 
810008  Xining
CHINA

149 reviews
TripAdvisor Rating Based on 149 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • CAOJIAPU AIRPORT
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious guest room over 40 m², unique different Suite room Type

  • 492 rooms
  • 244 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 578 reviews

Our guest reviews for Sofitel Xining

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 149 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Yue W. Business - 17/07/2017
« Overall satisfying but one flaw »

Great facilities, great service but one thing. I asked the front desk when I checked in to apply for the hotel loytaly program for me. But till I checked out, I haven't heard from anyone. This bugs me a lot.

AccorHotels certified review
Wai W. Families - 16/07/2017
« Not of the top tier in China but the best you can have in Xining already. »

Good: - front desk staff is not efficient but sincere and helpful; - breakfast cooking staff is kind and smart; - concierge staff is the best; resourceful, careful and devoted in service; - breakfast buffet offers very good and wide range of choices; - room is big, big enough. For improvement: - walk-in shower door cannot be closed properly, leakage happens; - toilet floods occasionally; - G/F breakfast waiters are inefficient and inexperienced, just like 1st-day student trainee;

AccorHotels certified review
Thomas E. Solo - 14/07/2017

A short stay, but very enjoyable. Staff is superb, particularly Crystal!

AccorHotels certified review
Huang Friends - 22/06/2017
« Friendly and helpful. »

Nice location, and people are friendly and helpful.

AccorHotels certified review
Weng Solo - 16/05/2017
« Great Service, location & value »

Sofitel brand of hotels continues to delight with its consistent good level of service from the concierge to room services. Though away from city centre, it is conveniently located next to a new mall and supermarket where one can almost get anything. The environment is also less noisy. The hotel feels new and well equipped. The room is big. However, the shower room floor design was too shallow and flooded easily. While the concierge was extremely helpful, he was unaware of where a tourist can get a phone card.

AccorHotels certified review
Anonymous Business - 09/04/2017

nice

AccorHotels certified review
Anonymous Friends - 01/04/2017

I always come away from my stay at your hotel with mixed feelings. I enjoy the rooms and the location is convenient for my requirements. The club service is welcoming but the are snacks somewhat underwhelming. My greatest disappointment is the breakfast restaurant service which I often find as unfriendly and lacking. If you are offering waiter service for teas & coffees then the staff need to be attentive in offering this service .. rather than the guest having to search around for staff to provide and top up drinks which I usually find I need to do. The variety of food choice is attractive though on a personal note I was disappointed to find you have discontinued offering smoked salmon which on previous visits I have always enjoyed with my eggs! I feel some of the chefs are a little serious, not very smiley, and if you require them to wear the face masks than they should be worn properly and not sitting under the chin - for me no mask is better than being worn in this way. At the end of my stay my bill was incorrect which unfortunately I had to point out to your reception staff. On a positive note your staff member Laura was welcoming and seemed focused on doing all she could to provide a happy guest experience.

AccorHotels certified review
Anonymous Business - 09/03/2017

Like with my famaly

AccorHotels certified review
Anonymous Business - 07/03/2017

great

AccorHotels certified review
Anonymous Solo - 25/01/2017

I was treated like royalty! It was my best stay ever. I cried when it was time to leave. The staff are always so special and the accommodations luxurious! I always enjoy being at The Sofitel.

AccorHotels certified review
Anonymous Friends - 20/01/2017

The most friendly stuffs I have ever met among all the Sofitel Hotels I stayed.

AccorHotels certified review
Anonymous Business - 26/11/2016

Very comfortable. I especially appreciated your understanding and accommodation of the fact that my flight was delayed and I arrived a day later than expected; yet I could add one day to my stay at the end of the trip. Many thanks for 'working with me' on this. The only drawback was that, when swimming, it seems that you still require that a swimming cap be worn (although I never saw this on the 'pool regulations' board). I had forgotten mine; it is very inconvenient to then be told that I cannot swim ... nor should I be required, in my opinion, to buy a new cap! Anyway, this was resolved in the end, but it did detract somewhat from the otherwise superb stay at Sofitel Xining.

AccorHotels certified review
Anonymous Business - 16/11/2016

This is the third time straight at this hotel where my online booking payment via the ACCOR website was canceled prior to my arrival. So while checking in you are told you are required to pay the bill directly to the hotel. On each occasion I already had a confirmation e-mail, SMS of my prepaid booking. This time I received a e-mail from the hotel explaining my credit card was not accepted during the booking process, even though I already had my confirmation from ACCOR (where your credit card is processed and cleared). On every occasion, I used the same credit card used to book the hotel online and find the credit card is approved??? During the check in process, my booking information was not transferred. So when I went to breakfast which was included in my online booking, I was told my room rate did not include breakfast. So I had to then go to the front desk and show them my copy of my booking (I was also disappointed as I am a holder a platinum card which automatically entitles me to breakfast with this hotel). The room was very hot, I thought I was back at home in Thailand trying to sleep with the air conditioner switched off. I find it hard to believe that 28 degrees C is a comfortable sleeping temperature. as per most Chinese hotels during winter, the air conditioning controller is only good for turning it on or off with no other control function working. Even after turning it off and opening the window, you find yourself sleep on top of the sheets.

AccorHotels certified review
Anonymous Business - 11/11/2016

The room is nice, kind size bed and big coatroom.but this time there is no friut.I am not sure in what case,there is such treatments. Sales manager sounds not happy through the phone.and the desk waitress frowned seemed like she was not patient enough.

AccorHotels certified review
Anonymous Couples - 16/10/2016

Very good short stay, nice lounge, poor restaurant experience.

AccorHotels certified review
Anonymous Friends - 30/09/2016

We had a wonderful stay.. The main positive was the staff being so helpful and cheerful

AccorHotels certified review
Anonymous Business - 20/09/2016

The hardware was nice at the hotel. However, the level of service of the staff left a lot to be improved. I am not sure if there was sufficient training provided by the hotel management. I had placed the "Do Not Disturb" sign on my room one day, only to walk into my room with the door wide opened and the cleaning staff was making up my room. The restaurant staff did not know what was on the menu and had no idea when asked about the menu.

AccorHotels certified review
Anonymous Business - 19/09/2016

Front desk staffs have problem understanding simply english & breakfast food quality is down to earth, Breakfast station kitchen don't even know what is bacon & F&B service was slow.

AccorHotels certified review
Anonymous Solo - 29/08/2016

Very satisfactory!

AccorHotels certified review
Anonymous Couples - 23/08/2016

Very nice hotel

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