Hotel - Sofitel Xining
Sofitel Hotel Sofitel Hotel

Sofitel Xining Hotel

5.0/5 271 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 385.93 CNY Non member rate
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Other sports activities
    • Billiards/Snooker
    • Table tennis

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 12 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 492 rooms
  • 244 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Iron in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 1,956 reviews

Our guest reviews for Sofitel Xining

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
5.0/5 TripAdvisor Rating 271 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Yingyi F. Business - 09/03/2019 AccorHotels certified review
« great experience staying in Xining »

Very comfortable stay with Sofitel for 2 nights in Xining. Especially, thanks for Jenny Zhang. She was very nice and helped us a lot with our stay.

X. L. 宣. Business - 08/03/2019 AccorHotels certified review
« Great Check-in makes a Fatastic Stay »

This should be my 3rd time to stay in Sofitel Xining. I used to encounter some issues during my very 1st stay there back in 2016 after I've spent a good 20 minutes in a very long queue trying to check out quickly to catch my flight. The 发票 (receipt) issued to me was with wrong information which cost me another 10 minutes to wait the receptionist to give me a new one. It was not quite a good experience to me. However, service has been very much improved during my stay in mid 2018 and this time. I had a very smooth check in with very professional and warm services provided by the front desk, the room was very tidy and clean, breakfast was also great. What impressed my most was the lady from the front desk. I was a member of Le Club (though with any high membership level) but provided a wrong membership number during check in, the lady processed with checking in for me very professionally so I was able to take a rest fastest as possible in the hotel room after the long journey. A call was given by the lady in very warmly manner and I was informed that wrong membership number was provided, I spent some good time to try to think of the correct number and the lady was very patient along the way. Eventually, after I've tried all possible membership numbers, the lady suggested that she could create a new account ID for me. This could be a very small issue but the service provided the lady was excellent which made me decided to proactively share the good story and my great feeling to Sofitel. I did had a check of the lady's name, her name is 雷嫱。

Xi Business - 23/02/2019 AccorHotels certified review

friendly staff, clean room,

Herman Z. Families - 14/02/2019 AccorHotels certified review
« Highly appreciated to Miss Diva. »

Good.

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的雅高客人: 感谢惠赐有关下榻的宝贵意见。听到您对我们工作的肯定,十分开心。尤其感谢您对员工Diva的认可, 我们已第一时间转达, 我相信这个反馈将给我们的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 祝您万事如意,心想事成。 酒店宾客体验经理 Aileen Z.

Leizi Business - 24/01/2019 AccorHotels certified review
« Hundred live not greasy »

Thank Jeffer, Lynn, Allen and so on.Every time I come, it's warm, and I'll stay here next time.

Simin Business - 11/01/2019 AccorHotels certified review
« good stay for biz trip »

Felt like to be back home. Got welcome by Peter in the lobby. It’s the best experience in Xining

Xuekai B. Friends - 07/01/2019 AccorHotels certified review
« Very goof »

Nice, but lack of smoking area

Our hotel has responded to the review
Our hotel has responded to the review

尊敬的雅高经典卡客人, 非常感谢您百忙中的点评, 能为您送上满意的体验, 我们倍感荣幸。 接政府要求, 酒店不能有吸烟房, 各公共区域不能有吸烟情况。 感谢您的理解。 我们诚挚期待您的再次光临 祝您万事如意,心想事成。 酒店宾客体验经理 Aileen Zhang

Oscar Business - 26/12/2018 AccorHotels certified review
« Overall Satisfied but there is room for improvement. »

I stayed in this hotel for two nights. The hotel room was very well maintained and cozy. This hotel is one of the best Sofitel’s I have been. Only one recommendation; the lobby temperature needs to be a little bit higher. The outside temperature was below zero degrees but in the lobby I think it is comfortable to have a temperature that allows people not to wear jacket or thick cloths.

Leizi Business - 21/12/2018 AccorHotels certified review
« Come home again every few months »

Thank Jeffer, Linda, Viola and others for their warm help. They are more enthusiastic than families.

Milan R. Business - 15/12/2018 AccorHotels certified review
« Excellent hotel. Exceeded my expectations. »

Great rooms. Clean. Great fittness center. Checkin and checkout excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. It is great to know our heartist service exceed your expectation , and that our Ambassadors felt & cared about you ! Well noted for the cleaning of the room & the quality of our Fitness centre ... that has been shared with respective leaders. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe

Stephen W. Couples - 23/11/2018 AccorHotels certified review
« A delightful and relaxing stay. »

We spent two days at the Xining Sofitel to celebrate our anniversary. From the time we entered the hotel until our departure two days later we could not have been more pampered and cared for. The staff's attention to detail and their genuinely caring treatment of us was exceptional. Our room was beautifully appointed and comfortable and our stay was most memorable. The breakfast buffet was sumptuous with foods, both western and oriental, to satisfy any palate. We will certainly return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra & Stephen, We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. Apologize for the pool that was under cleaning schedule and closed during your stay, we will ensure it would not happen again when you could visit us in the future ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe

Anonymous Business - 22/11/2018 AccorHotels certified review

整体住宿体验不错,酒单非常有意思。Wine selection is quite interesting and impressive for a city like Xining.

F. B. Business - 31/10/2018 AccorHotels certified review
« wondful »

good service,clear room, I think this best hotel in Xining

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Rupert F. Couples - 30/10/2018 AccorHotels certified review
« Great friendly service »

Our experience at the Sofitel Xining was very nice. The reception at check-in was very efficient and the staff very courteous. Food at breakfast was fantastic. Room size and amenities exceeded our expectations. Overall a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. It is great to know you have felt valued upon arrival, and that the service upon check-in was up to your expectation ... I have shared your comments with our related Team members, thansk you for highlighting your good experience ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Robert Business - 24/10/2018 AccorHotels certified review
« Outstanding customer service at a beautiful, luxury hotel! »

The staff here was extremely helpful and friendly. Of particular note, Laura at the front desk went out of her way to help me find a market and shop for a few items I needed while traveling in China. She was incredibly helpful, friendly and her English skills were very, very good! Thank you so very much!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. It is very nice to know that you were extremely pleased by the Heartist service of Laura Vargas, that exceeded your expectation! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Leizi Friends - 06/10/2018 AccorHotels certified review
« Good as always. Best in Xining. »

1. Feel comfortable when you check in. Iris, Linda, Eva, Allen, and so on, Their service attitudes are as always, so I feel the mood to go home. 2. The facilities of the rooms, executive lounges and restaurants are as good as ever. Thank you very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Shao Long L., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. It is always a great pleasure to welcome you & your associates at our Hotel, and we are fully dedicated to satisfy you & all our Gold Members in this way! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lr Couples - 06/10/2018 AccorHotels certified review
« Good hardware but requires improvement on software (staff training & follow good practice) »

The facilities are good but need improvement in staff's quality (e.g. English proficiency for housekeeping staff, waitress' service during the breakfast). Breakfast has a lot of choices but need improvement on freshness of food serve (we got rotten banana). Also the cleaning of the leftover in the plates should not be done in the restaurant (we could even see the leftover food bin). The staff at the front desk is good. Please provide more chairs for the guests in the lobby while waiting for their companion to check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. It is great that you have enjoyed our Luxury room & facilities, as much as the Reception service ! It was noted that your Dining experience was below par, especially the average quality of the Dessert & Fruits, the Breakfast and overall our disapointed Food & Beverage ... Our Team is working on an improvement plan, to be in place shortly! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

L F. L. Couples - 28/09/2018 AccorHotels certified review

Very comfortable. Got upgraded to club status. Staff very friendly and helpful. Helped us arrange a trip to Kunbum Monastery within a an hour of arrival and a trip to Qinghai Lake the next day.

Lili W. Business - 25/09/2018 AccorHotels certified review
« Thank-You »

It was a great experience, reception upgrade my room to executive room, and I had local milk tea when I am checking in. staff are very nice and friendly.

Mads Business - 17/09/2018 AccorHotels certified review
« Very thorough service »

I was not able to check into my room upon arrival at 2:30 pm, which was disappointing, but otherwise my experience was very positive.

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