Hotel - Sofitel Xining
Sofitel Hotel Sofitel Hotel

Sofitel Xining Hotel

5.0/5 222 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 371.00 CNY Non member rate
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI in your room
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Other sports activities
    • Billiards/Snooker
    • Table tennis

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 12 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 492 rooms
  • 244 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Minibar
    • Iron in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 1,755 reviews

Our guest reviews for Sofitel Xining

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
5.0/5 TripAdvisor Rating 222 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Stephen W. Couples - 23/11/2018 AccorHotels certified review
« A delightful and relaxing stay. »

We spent two days at the Xining Sofitel to celebrate our anniversary. From the time we entered the hotel until our departure two days later we could not have been more pampered and cared for. The staff's attention to detail and their genuinely caring treatment of us was exceptional. Our room was beautifully appointed and comfortable and our stay was most memorable. The breakfast buffet was sumptuous with foods, both western and oriental, to satisfy any palate. We will certainly return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra & Stephen, We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. Apologize for the pool that was under cleaning schedule and closed during your stay, we will ensure it would not happen again when you could visit us in the future ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe

Anonymous Business - 22/11/2018 AccorHotels certified review

整体住宿体验不错,酒单非常有意思。Wine selection is quite interesting and impressive for a city like Xining.

F. B. Business - 31/10/2018 AccorHotels certified review
« wondful »

good service,clear room, I think this best hotel in Xining

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Rupert F. Couples - 30/10/2018 AccorHotels certified review
« Great friendly service »

Our experience at the Sofitel Xining was very nice. The reception at check-in was very efficient and the staff very courteous. Food at breakfast was fantastic. Room size and amenities exceeded our expectations. Overall a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. It is great to know you have felt valued upon arrival, and that the service upon check-in was up to your expectation ... I have shared your comments with our related Team members, thansk you for highlighting your good experience ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Robert Business - 24/10/2018 AccorHotels certified review
« Outstanding customer service at a beautiful, luxury hotel! »

The staff here was extremely helpful and friendly. Of particular note, Laura at the front desk went out of her way to help me find a market and shop for a few items I needed while traveling in China. She was incredibly helpful, friendly and her English skills were very, very good! Thank you so very much!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. It is very nice to know that you were extremely pleased by the Heartist service of Laura Vargas, that exceeded your expectation! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Leizi Friends - 06/10/2018 AccorHotels certified review
« Good as always. Best in Xining. »

1. Feel comfortable when you check in. Iris, Linda, Eva, Allen, and so on, Their service attitudes are as always, so I feel the mood to go home. 2. The facilities of the rooms, executive lounges and restaurants are as good as ever. Thank you very much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Shao Long L., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. I will share your comments with our team. It is always a great pleasure to welcome you & your associates at our Hotel, and we are fully dedicated to satisfy you & all our Gold Members in this way! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lr Couples - 06/10/2018 AccorHotels certified review
« Good hardware but requires improvement on software (staff training & follow good practice) »

The facilities are good but need improvement in staff's quality (e.g. English proficiency for housekeeping staff, waitress' service during the breakfast). Breakfast has a lot of choices but need improvement on freshness of food serve (we got rotten banana). Also the cleaning of the leftover in the plates should not be done in the restaurant (we could even see the leftover food bin). The staff at the front desk is good. Please provide more chairs for the guests in the lobby while waiting for their companion to check in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., We very much appreciate your comments regarding your stay at the Sofitel Xining. It is always a pleasure to receive positive feedback. It is great that you have enjoyed our Luxury room & facilities, as much as the Reception service ! It was noted that your Dining experience was below par, especially the average quality of the Dessert & Fruits, the Breakfast and overall our disapointed Food & Beverage ... Our Team is working on an improvement plan, to be in place shortly! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

L F. L. Couples - 28/09/2018 AccorHotels certified review

Very comfortable. Got upgraded to club status. Staff very friendly and helpful. Helped us arrange a trip to Kunbum Monastery within a an hour of arrival and a trip to Qinghai Lake the next day.

Lili W. Business - 25/09/2018 AccorHotels certified review
« Thank-You »

It was a great experience, reception upgrade my room to executive room, and I had local milk tea when I am checking in. staff are very nice and friendly.

Mads Business - 17/09/2018 AccorHotels certified review
« Very thorough service »

I was not able to check into my room upon arrival at 2:30 pm, which was disappointing, but otherwise my experience was very positive.

Am Families - 17/09/2018 AccorHotels certified review
« Impeccable service and we thoroughly enjoyed our stay! »

Our car service did not pick us up at the airport as planned and when we arrived at the Sofitel Xining, our names were not on the guest list, but with the superb service provided by Viola Lei, Guest Relations Officer, we were able to sort it out. The logistics were with the tour company and not the Sofitel, so despite this, Viola went above and beyond to ensure our arrival was smooth and stay was a pleasant one. We were especially grateful for her help especially after a long journey from Canada.

Huiyu Y. Couples - 10/09/2018 AccorHotels certified review
« good »

clearing room, facilities well.

Leizi Friends - 10/09/2018 AccorHotels certified review
« The exquisite hotel brand, a group of enthusiastic people, makes you feel at home. »

Thank you, Michael. Jeffer. Iris. Linda. Allen. Caesar and so on. Because of your enthusiastic service, so that I am at home. Here can only give 10, in fact, I want to give 100 points.

G., K. X. B. Business - 09/09/2018 AccorHotels certified review
« confortable stay »

I have had ever not good experience in Sofitel Xian, however, Sofitel Xining offered me an outstanding service experience beyond my expectation, especially the front clerk she is very kind when accommodate my check-in request. Food in breakfast is with local character and many choices. will definitely come again when next time visit Xining.

Benson S. Families - 04/09/2018 AccorHotels certified review
« slow checkin/missed information »

Third time for this hotel. 20 minuets checkin after an exhausted driving day, told me no breakfast included but my order has included 2 breakfast. How can I say more?

Vincent M. K. Couples - 03/09/2018 AccorHotels certified review
« Woderful hotel, great service, stay too short »

The staff were very professional, the room was perfect with a bed that was too comfortable and very difficult to want to get out of. We unfortunately only had a short stay arriving late in the evening and having to leave early so missed out on Club benefits and really enjoying this great hotel.

Mark T. Couples - 01/09/2018 AccorHotels certified review
« All things considered »

All services at the Sofitel Coming were done with care and consideration resulting in a great experience through our stay.

Sow M. C. Families - 23/08/2018 AccorHotels certified review
« Great hotel but lousy Club Access »

Nice comfortable rooms, but extra payment for Club Access was not good. Poor quality and variety of food. Breakfast spread was cold, noodles were dry and hard, porridge was cold. Dinner was cold and unpalatable. Depressing Club at Xining Sofitel. Will not use it again.

Robbia Friends - 20/08/2018 AccorHotels certified review

the service is great, hotel room is very comfortable

Ron C. Business - 19/08/2018 AccorHotels certified review
« Excellent service and hotel. Don’t look elsewhere. »

I chose Sofitel because I have stayed at Accor premises in Europe, so I expected classy service and room. I was not disappointed. The location was wonderful, walking distance to many spots in town and the grand lobby had a welcome ambience. But the most incredible aspect of my visit was the people. I would like to commend especially Guest Reltikns Officer, Viola Lei. I found myself stuck at Xining airport with insufficient Chinese currency to catch a cab. I called the hotel and Viola assured me that she can fix the problem. She then gave me her personal WeChat number so that we can be in contact as the taxi she despatched fromhe hotel to pick me up at the airport approached. To enable the driver to spot me in the crowd, she sent him a photo I sent her of myself. I arrived at the hotel, relived and grateful for the much deserved reputation that Sofitel enjoys among discerning international travelers. I would also like to mention manager Laura who leads such a delightful team in an industry where securing good and attentive staff can be a challenge.

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