Hotel - Sofitel Xining
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Sofitel Hotel

Sofitel Xining Hotel

63 Wu Si Xi Rd  Chengxi District 
810008  Xining
CHINA

163 reviews
TripAdvisor Rating Based on 163 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • CAOJIAPU AIRPORT
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious guest room over 40 m², unique different Suite room Type

  • 492 rooms
  • 244 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 664 reviews

Our guest reviews for Sofitel Xining

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 163 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Constance Families - 11/09/2017
« Satisfaction Guaranteed »

I had a wonderful experience at the Sofitel Xining. This was my first trip to Qinghai and the experience was top notch from the welcome meet and greet service at the Airport through to the check-in at the executive lounge. The guest relations manager Laura was very helpful and friendly. She attended to our needs and made sure that the group of us felt welcomed and special. We had a folder of highlights in Qinghai prepared for us upon arrival at the room and this was unexpectedly pleasant. Thank you for looking after us and making our first trip to Qinghai memorable.

AccorHotels certified review
Anonymous Families - 04/09/2017
« Nice room & service »

Nice room & service, quick check-in & check-out. The response speed for unexpected issue could be improved a little bit. Overall speaking, it was nice experience.

AccorHotels certified review
Oscar Friends - 04/09/2017
« Smooth sailing in remote Xining »

From pre-arrival to post-departure, the team did everything to make our stay as comfortable as possible. Nice hotel with a dynamic GM who drives his team to great achievements on the hospitality and event side. Moreover, the home made lamb skewers were as great as you can expect in a region like Qinghai.

AccorHotels certified review
Ahmad M. Business - 03/09/2017
« Best Hotel in Xining! »

I stayed at the Sofitel Xining for one week in an executive suite and it lived up to expectations - it was first class. The hotel is new and is the nicest Sofitel I have visited in China. The building is beautifully decorated with elegantly displayed marble. Though it is a large hotel the crowds are only noticeable at breakfast peak time in the main restaurant. Thank you to Mr Bo, and his team in the restaurant. I am especially grateful to Chef Ives Lu for his outstanding service, and professional and friendly manner. He went beyond duty and our expectations. Thanks also to Mavis and Jane for great service. The executive club is more peaceful than the restaurant, and they looked after us very well. A special thank you to Jim, Eva and kuntotia for excellent service; they were polite, friendly and hospitable. It costs more for the executive club rooms, but the service is first class, and for me it's worth having. We also enjoyed a lovely meal in the Chinese restaurant, El Chinos, and they provide an excellent range of local dishes. Well recommended. Wifi worked well, and even google and Gmail worked most of the time, unlike other hotels in China. Of course being in China means english isn't the main language, and not everyone speaks english, but there are several staff who speak good english, (and much, much better than my poor Chinese) so our english communication was good. The location is great and near many shops, restaurants, a supermarket and the Wanda shopping plaza. It's also easy obtain hire cars and taxis, and many bus routes are nearby if needed. I have not seen a better hotel in Xining. Overall, this is a great Sofitel so thank you to the General Manager, Mr Christophe Pairaud, for a lovely and memorable stay. We look forward to visiting again. Thank you. Stayed: August 2017, travelled on business

AccorHotels certified review
Joshua R. Business - 31/08/2017
« Comfortable, peaceful, elegant expereince »

I stayed for two nights and everything was great! The room was perfectly in order, it was quiet, and the bed with all the linens was like sleeping on a satin cloud. The breakfast in the morning hit the spot with the staff ready to pour a fresh cup of coffee every couple minutes. Great job Sofitel!

AccorHotels certified review
Lo M. H. Friends - 31/08/2017
« Sofitel Xining is overall a well managed hotel »

Hotel facilities well beyound my expectation, excellent and friendly service all round and great management team.

AccorHotels certified review
Cj Business - 29/08/2017

The entertainment facilities are good. However, the buffet and dining food is not that satisfied.

AccorHotels certified review
Jeffrey B. Families - 27/08/2017
« Terrific! Michael Yan was absolutely first-rate in his level of service, knowledge and helpfulness. »

Wonderful. Hotel itself is stunningly beautiful and has all the modern amenities and conveniences. I wouldn't change much, except (1) it would help if there were USB charging ports by the bed and the desk; and (2) it was very difficult to get a cab from the hotel downstairs. At the same time, the level of staff service was overall excellent. My daughter had altitude sickness and Michael and the rest of the staff arranged oxygen bottles for her and that was so great and helpful. Many thanks!

AccorHotels certified review
Anonymous Business - 23/08/2017

Hotel looks grand . The Mexican lady manager I guess, is experienced., very helpful and fast . Wifi is poor . Ask for extra water and didn't come . Food quality needs to improve both lounge on 16fl and lobby. Breakfast at cafe : staff attitude needs lots of training .

AccorHotels certified review
Satisfied G. Couples - 22/08/2017
« Wonderful stay, excellent staff and customer service! »

Our room was beautiful and wonderfully comfortable. The peaceful atmosphere in the club on the 16th floor was truly a treat as my wife and I enjoyed time away together. The staff, from the front desk to cleaning staff, were all very helpful and friendly. I would recommend the Sofitel in Xining to anyone looking to enjoy time away from the busyness of city life.

AccorHotels certified review
Gail W. Friends - 09/08/2017
« A delightful and relaxing stay. »

The room we had was wonderful - clean, spacious and comfortable. The staff was attentive with excellence and the food was great.

AccorHotels certified review
Terry H. Friends - 07/08/2017
« Not what Sofitel experience is expected »

1) Staff seem to have insufficient training in areas such as reception. When I asked the porter to call me a taxi to drive in town, he asked me if I have a Chinese mobile apps to call by myself instead of calling it right at the main street of the hotel entrance. It was rather an unexpected experience that the staff would consider every guest to be a mainland Chinese. 2) Breakfast arrangement in the Kwee-seen is unacceptably chaotic. Hotel guests are not led to the table for sitting. Different guests are occupying tables with no way to know whether they are free or not. Tables were not cleared with piles of plates and cups. Insufficient staff to serve a mix of hotel guests and long stay customers. We were not even served with coffee and offered with forks but only chopsticks in the meals. Food selection is acceptable but it is more adapted to local Chinese taste without accommodating the needs of foreign guests. Decorations appeared very strange with animal skulls hanging showing a huge mismatch with the classical decors. 3) Club millesime is acceptable service.

AccorHotels certified review
Carrie W. Business - 05/08/2017
« Resatursnf Service need to be improved »

1/Restaurant service needs to be improved, from taking order to check out, it's extremely inefficient, I was in the lobby lounge, it took me more than 15 mins to just to take my order, and have to wait long to check too, the same happened in the Chinese restaurant; 2/food quality of the breakfast is bad, very bad coffee in the restaurant; 3/the club floor offers no cookies, peanuts, no snack at all during the day, the aftenoon tea offers very limited non sweetened items which are not healthy for older generation, customers who has diabetic problem, or who doesn't has a sweet tooth or who has health concern; 3/no sparkling water when asked (out of stock they say); coffee can not to go in either the restaurant and on the club floor (these days almost 99 percent of the hotel I stay ~ coffee can order to go); 4/in the bathroom, there is no mouth wash, would be nice to at least has tooth pick if not mouth wash; TV program not enough; The very good experience is the bell boy and their efficient help to get taxi

AccorHotels certified review
Yue W. Business - 17/07/2017
« Overall satisfying but one flaw »

Great facilities, great service but one thing. I asked the front desk when I checked in to apply for the hotel loytaly program for me. But till I checked out, I haven't heard from anyone. This bugs me a lot.

AccorHotels certified review
Wai W. Families - 16/07/2017
« Not of the top tier in China but the best you can have in Xining already. »

Good: - front desk staff is not efficient but sincere and helpful; - breakfast cooking staff is kind and smart; - concierge staff is the best; resourceful, careful and devoted in service; - breakfast buffet offers very good and wide range of choices; - room is big, big enough. For improvement: - walk-in shower door cannot be closed properly, leakage happens; - toilet floods occasionally; - G/F breakfast waiters are inefficient and inexperienced, just like 1st-day student trainee;

AccorHotels certified review
T. E. Solo - 14/07/2017

A short stay, but very enjoyable. Staff is superb, particularly Crystal!

AccorHotels certified review
Huang Friends - 22/06/2017
« Friendly and helpful. »

Nice location, and people are friendly and helpful.

AccorHotels certified review
Weng Solo - 16/05/2017
« Great Service, location & value »

Sofitel brand of hotels continues to delight with its consistent good level of service from the concierge to room services. Though away from city centre, it is conveniently located next to a new mall and supermarket where one can almost get anything. The environment is also less noisy. The hotel feels new and well equipped. The room is big. However, the shower room floor design was too shallow and flooded easily. While the concierge was extremely helpful, he was unaware of where a tourist can get a phone card.

AccorHotels certified review
Anonymous Business - 09/04/2017

nice

AccorHotels certified review
Anonymous Friends - 01/04/2017

I always come away from my stay at your hotel with mixed feelings. I enjoy the rooms and the location is convenient for my requirements. The club service is welcoming but the are snacks somewhat underwhelming. My greatest disappointment is the breakfast restaurant service which I often find as unfriendly and lacking. If you are offering waiter service for teas & coffees then the staff need to be attentive in offering this service .. rather than the guest having to search around for staff to provide and top up drinks which I usually find I need to do. The variety of food choice is attractive though on a personal note I was disappointed to find you have discontinued offering smoked salmon which on previous visits I have always enjoyed with my eggs! I feel some of the chefs are a little serious, not very smiley, and if you require them to wear the face masks than they should be worn properly and not sitting under the chin - for me no mask is better than being worn in this way. At the end of my stay my bill was incorrect which unfortunately I had to point out to your reception staff. On a positive note your staff member Laura was welcoming and seemed focused on doing all she could to provide a happy guest experience.

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