Mercure Singapore On Stevens 4 stars

TripAdvisor rating 4.0/5 311 reviews
Mercure Singapore On Stevens
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+ 25 Services
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Hotel extras

  • Tranquil and locally-inspired environment, a lush urban paradise.

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens.

  • Unlimited high-speed internet access on multiple devices.

  • 24 hour room service, gym and laundromat. 35m infinity pool, lap pool, and 4 dining outlets.

  • Free parking during lunch and dinner. Overnight parking for hotel guests.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Singapore Changi Airport
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check Out
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Mercure Singapore On Stevens

Orchard District
28 Stevens Road 01 02
257878
257878
singapore
singapore

Tel: +6564916100

Fax: (+65)64916085

Contact email

Check-in from 14h00

Check out up to 12h00

  • 105, 132, 190, 972 :  

  • MRT BLUE LINE :   DOWNTOWN LINE STEVENS

  • MRT RED LINE :   NORTH-SOUTH LINE ORCHARD

  • By plane

    Singapore Changi Airport At 2km / 12 miles - Shuttle paying

GPS :1.313439, 103.828417

Currently, close to our hotel

Orchard Road, visit

From 01/01/2018 to 31/12/2019

At 1.6 km

National Museum of Singapore, visit

From 01/01/2018 to 31/12/2019

At 2.9 km

Peranakan Museum, visit

From 01/01/2018 to 31/12/2019

At 3.1 km

Singapore Art Museum, visit

From 01/01/2018 to 31/12/2019

At 3.2 km

Singapore Philatelic Museum

From 01/01/2018 to 31/12/2019

At 3.2 km

Raffles Hotel, visit

From 01/01/2018 to 31/12/2019

At 3.5 km

Law of the Land, exhibition

From 19/10/2016 to 18/10/2021

At 3.6 km

Formula 1 2019 "Singapore Airlines" Singapore Grand Prix

From 22/09/2019 to 22/09/2019

At 4.3 km

Singapore Flyer, visit

From 01/01/2018 to 31/12/2019

At 4.6 km

East Coast Park, walk

From 01/01/2018 to 31/12/2019

At 13 km

Our accommodations

Mercure Singapore on Stevens features 518 tastefully designed rooms, with suites and rooms on the Premier Floor that gives access to the exclusive Premier Lounge. .

Superior Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Iron(...)

Superior Room with 2 single beds

  • Max. number of persons: ‌2
  • Area: From 18
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 2 single beds

  • Max. number of persons: ‌2
  • Area: From 18
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Floor Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Floor Room with 2 single beds

  • Max. number of persons: ‌2
  • Area: From 18
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Suite with 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 35
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

WINESTONE

Type of cuisine: Wine bar

Winestone restaurant offers a wide range of wines from around the world served alongside Modern European and Mediterranean food. This casual dining restaurant provides the perfect setting for after work drinks, or just a casual dinner with friends.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FUDEBAR

Photo non contractuelle / Strictly non binding

Located within the lobby, Fudebar serves healthy superfood including a variety of fresh breads and pastries, salads, daily hand-made sandwiches and wide selection of artisanal coffee and unique tea selections, available for take away or sit-in.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE INFINITY POOL BAR

Photo non contractuelle / Strictly non binding

Whether you go for our great tapas, ice-creams, fresh drinks or signature cocktails, order without effort with our innovative calling system. Laid back and enjoy our 35 meters' infinity pool, we take care of the rest!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 450 m²

  • Maximum capacity: 420 people

  • Maximum banquet capacity: 360 people

Find out more

Our guest reviews for
Mercure Singapore On Stevens

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

3,085 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

311 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Comfortable

Customer review rating 4.3/5

Marciana S. Families - 14/06/2019 AccorHotels certified review

Very pleasant. The staff from outdoor and indoor are very helpful. I particularly like the lady manager. She is very kind and compassionate.

Clean and Good Service

Customer review rating 4.3/5

Liu S. T. Couples - 13/06/2019 AccorHotels certified review

Everything is ok but the room is too small. Hospitality and Good service. Regards, Liu Su T.

A short and quick getaway

Customer review rating 4.3/5

N. S. Families - 13/06/2019 AccorHotels certified review

It was good to be back at Mecure again although we stayed at Novotel last year. The hotel was clean and the staff were friendly.

Dear S.F.N, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

The hotel was very clean!

Customer review rating 4.3/5

B. S. Friends - 13/06/2019 AccorHotels certified review

The hotel was very clean and the staff were friendly!

Review on mercure on Steven

Customer review rating 4.3/5

Sam Friends - 12/06/2019 AccorHotels certified review

The birthday staycation staying is good . Hotel decorate my bed. They give me birthday cake . However , the service and communication skill from food exchange restaurant manager should be improved.

Dear W.S, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. And also appreciate the opportunity you have given us to identify areas needing improvement through your constructive review. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Very comfortable stay with friendly staff, nice pools and a great breakfast

Customer review rating 4.3/5

K Business - 12/06/2019 AccorHotels certified review

- Staff were always really friendly and helpful which was delightful. - The worse part of the stay for me was that on two occasions house keeping hadn't properly closed my door (it had to be pulled shut, it didn't close shut on it's own). This obviously made me feel that my personal belongings were not safe which was not a good feeling. - I also found that although the room was satisfactorily cleaned everyday, a bit of deep cleaning had been missed. There was a lot of dust on the top pole of the standing lamp, on top of the fridge, and after placing some of my belongings on the shelf above the wardrobe rail, I took them down to realise that this shelf was also very dusty. This was a shame. - Breakfast was really good but a little bit inconsistent - it seemed to really depend on what time you arrived as to what was available e.g. bananas, nice bread etc.

Dear K.L.L, It is my pleasure to learn that you had an overall positive experience with us. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback has been shared with our Executive Housekeeper for further review and constructive action. I appreciate your bringing this to our attention and therefore giving us an opportunity to improve. On behalf of the Management and team members here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Disappointed

Customer review rating 4.3/5

Gy Families - 12/06/2019 AccorHotels certified review

Not enough seats for shuttle bus, the timetable need to be improved. No shuttle between 14…? What’s the reason? Even only one shuttle bus at early morning to the closet mrt station? So not convenient.

Dear P.KY, Thank you for taking the time to tell us about your experience at the Mercure Singapore On Stevens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kevin Bossino General Manager

Impressed

Customer review rating 4.3/5

Khaliesah Couples - 12/06/2019 AccorHotels certified review

Room was great, staff was pleasant, and overall a good experience.

Dear K.M, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. Thank you for choosing Mercure Singapore on Stevens! We certainly look forward to the pleasure of welcoming you back and delivering another memorable experience! Sincerely, Kevin Bossino General Manager

Perfect

Customer review rating 4.3/5

Mary A. Y. L. Couples - 11/06/2019 AccorHotels certified review

Very accomodating staff, clean, and safe.

Dear M.A.L, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Great staff

Customer review rating 4.3/5

Adam Solo - 11/06/2019 AccorHotels certified review

The cleanliness and general hotel condition was not great. That said, the check-in staff and breakfast staff were great!

Dear A.G.W, It is my pleasure to know that the team rendered their services well. Your comments have been shared with them and they are glad to receive such positive compliments. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Excellent service from arrival until departure.

Customer review rating 4.3/5

Jit L. Couples - 11/06/2019 AccorHotels certified review

Warm welcome. Efficient check in. Thd upgrade to the Privilege Room was amazing . The bus shuttle service to Orchard Road was punctual and convenient.

Dear J.B.L, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Perfect weekend getaway

Customer review rating 4.3/5

Isabelle Couples - 11/06/2019 AccorHotels certified review

We had a really comfortable stay, the hospitality of the staff, the facilities, the room.. Everything was perfect.

Dear Y.H.I.L, It is my pleasure to learn that you had an overall positive experience with us. Your comments have been shared with the teams and I am sure that this will serve as an encouragement as we strive to continuously improve our products and the quality of our services. Thank you for choosing Mercure Singapore on Stevens! We certainly look forward to the pleasure of welcoming you back and delivering another memorable experience! Sincerely, Kevin Bossino General Manager

Decent but nothing exceptional

Customer review rating 4.3/5

May Couples - 11/06/2019 AccorHotels certified review

Arrived at the hotel more than an hour later than the check-in time, had to wait close to half an hour for the room to be ready. Door had issues and I had to go back to reception carrying all my stuff to check if there was an issue with my key cards. Had to give the door a hard push each time to open it (problem wasn't with the key cards, I found out). Toilet's flush was also easily jammed and had to call technicians. Pool was nice and fancy, my favorite part of the stay.

Dear S.M.C, Thank you for taking the time to tell us about your experience at the Mercure Singapore On Stevens.. I regret to learn that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kevin Bossino General Manager

Relaxing time in Mercure Singapore on Stevens

Customer review rating 4.3/5

Phornkamol S. Couples - 11/06/2019 AccorHotels certified review

Perfect mattress & bedclothes with good-thread-count sheets.

Dear P.S, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Nice place to stay in Singapore

Customer review rating 4.3/5

Jayme M. Business - 10/06/2019 AccorHotels certified review

Nice place to stay in Singapore

Dear J.M, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Rather disappointing

Customer review rating 4.3/5

Grace K. Families - 10/06/2019 AccorHotels certified review

Room was clean. Wifi was automatically cut when phone is locked. Single beds are superb small in size (is this 90cm bed?), feels so much smaller than in Ibis Tokyo! Was expecting more for Mercure.

Dear Grace k., Thank you for taking the time to tell us about your experience at the Mercure Singapore On Stevens.. I regret to learn that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kevin Bossino General Manager

satisfied

Customer review rating 4.3/5

Emel I. Families - 10/06/2019 AccorHotels certified review

the rooms are very small.thank you

Dear E.I, Thank you for your feedback.I appreciate the opportunity you have given us to identify areas needing improvement through your constructive review. On your next visit to Singapore, I recommend that you try out the sleek and modern rooms at the Novotel Singapore on Stevens. We have different types of rooms varying in size and price to allow us to cater to all of our guest requirements. We will strive to ensure that a room according to your preferences is arranged for you. Thank you again for sharing your experience, and we look forward to welcoming you back again soon. Sincerely, Kevin Bossino General Manager

Short trip

Customer review rating 4.3/5

Neil Friends - 10/06/2019 AccorHotels certified review

I enjoyed the stay but I do wish the rooms has a bit more space especially closet space.. room was very tight and movement space was minimal. Amenities were good but there is scope to improve

Dear S.R.D, Thank you for your feedback.I appreciate the opportunity you have given us to identify areas needing improvement through your constructive review. On your next visit to Singapore, I recommend that you try out the sleek and modern rooms at the Novotel Singapore on Stevens. We have different types of rooms varying in size and price to allow us to cater to all of our guest requirements. We will strive to ensure that a room according to your preferences is arranged for you. Thank you again for sharing your experience, and we look forward to welcoming you back again soon. Sincerely, Kevin Bossino General Manager

Programme Manager

Customer review rating 4.3/5

Anonymous Solo - 10/06/2019 AccorHotels certified review

The bathroom was clean and there was hot water! For me when am away from home and office, communication is very important. I liked that fact that there was internet connectivity

Dear B.M, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Comfortable

Customer review rating 4.3/5

Anonymous Business - 10/06/2019 AccorHotels certified review

Nice, comfortable, cozy rooms. All the staff were extremely helpful. Good WiFi. Good breakfast. Great with two pools.

Dear M.V.F, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. And also appreciate the opportunity you have given us to identify areas needing improvement through your constructive review. On behalf of all of us here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager
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