Hotel - Mercure Santa Marta Emile
Mercure Hotel Mercure Hotel

Mercure Santa Marta Emile

4.5/5 340 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SIMÓN BOLIVAR
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Nearby)
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 0:00
    • Opening hours : Week-end 0:00 - 0:00

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Rooms with views of the Caribbean Sea, with queen-size bed or twin beds and sofa bed. Each room boasts a terrace, rain shower, separate bathroom, coffee machine, 42" Smart TV and the best amenities to ensure you enjoy a comfortable stay.Spacious rooms with views of the Caribbean Sea, with king-size bed and sofa bed. Each room boasts a terrace, rain shower, separate bathroom, coffee machine, bathrobe and slippers, 47" Smart TV and the best amenities for your stay.

  • 140 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 14 connecting rooms
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Work desk in all rooms
    • Baby bed
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Computer
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Santa Marta Emile

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 340 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 23/01/2018 TripAdvisor review
« Beach Holiday »

Hotel was excellent. Restaurant was pleasant surprise, with excellent food for good price. Only small issue was the road leading from main road into hotel, which is poorly maintained. Overall experience was wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Family - 13/10/2017 TripAdvisor review
« Dreamy »

Clean rooms, comfortable beds and super friendly service from check-in to check-out. The kids loved the pool and the adults loved the pool bar. We would recommend this hotel to family travellers. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Daniela Longo – General Manager

Family - 09/07/2017 TripAdvisor review
« Mercure Santa Marta Emile »

Very good hotel with friendly staff. Very good facilities with very nice swimming pool! Rooms were very clean. Quality of the food in restaurant very good for both breakfast & dinner. There is also a shopping center nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Couples - 25/03/2017 TripAdvisor review
« Great hotel »

Nice new hotel. The hotel in in Belo Horizonte and not El Roderedo but it is only 10 minutes to town by taxi and they are cheap enough. Breakfast was good and the pool area very nice. All the staff were very helpful.

Business - 22/02/2017 TripAdvisor review
« good for beach walking »

This hotel is great for beach walks, nice breakfast, nice rooms, the gym is OK the steam room is not very well thought out its there but no towles and no where to put your clothes. over all its a grat palce to stay

Friends getaway - 08/02/2017 TripAdvisor review
« Nice and modern hotel »

Pros: This is a new brand hotel near Santa Marta airport. The hotel itself is very good, nice swimming pool, nice bar, nice wifi, good rooms and very nice beds... Excellent breakfast... Exclusive place in the beach with free umbrellas... A nice shopping mall is by 10 mins walk... Cons: They suffer from classical local bad practices, very common in Colombian coastal towns. Taxis (cabs) do not offer a flat rate from the hotel to anywhere, for instance to Santa Marta's downtown sometimes is USD 4, sometimes is USD 6, and in nights they charge an unofficial "extra cost" of sometimes USD 2 or 3, and so on. The hotel offer free umbrellas for their guests but once you get into the beach, local vendors appear to offer you everything you don't want (drinks, food, sunblocker, etc). If this hotel really want to get loyal customers who really want to stay again, they should set flat rates for taxicabs (public bus station is just 100m from the hotel), take care about local vendors in the beach (the dream of every single traveler is to go to a vendor-free beach !!!)... And please offer shuttle bus to/from airport (it's just 4Kms from the hotel) and it's the standard for Accorhotels in Europe and US !!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for take the time to share your comments with us, we are really glad to know that you enjoyed your stay at the Hotel, about the vendors, we apologize for the sitauation. Thank you again and we hope to see you ina future Best Regards

martinstuartcooke Business - 28/08/2016 TripAdvisor review
« Nice place to saty »

very nice place to stay nice a nd quiet good breakfast good location great beach a 15 min taxi ride into the old town.. this is my place to stay when I go to santa marta to chill for a few days or if I'm working. its a shame there do not have a news channel in English and they should also be more on top of the mosquito problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Santa Marta Emile. We are glad to know that you enjoyed your stay with us, also thank you for your feeback, for us is really important, because is the way we can continue improving. Thank you again, and we hope to see you again in the near future. Best Regards,

nataliakingsbury Couples - 01/06/2016 TripAdvisor review
« Beautiful place, amazing service »

The hotel is beautiful, new and modern. The staff goes above and beyond to help and make you happy. The food is great. The breakfast could be better, but it was good. If you don't speak Spanish, you may need a dictionary. And the balcony needs a handle from the outside. I've been in santa marta many times, in many different hotels but this one is by far my new favorite. Definitely coming back as soon as possible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the review of our hotel, We are glad that you enjoyed your stay at the Hotel, We hope to see you again very soon. Sincerely, Daniela L - General Manager

Family - 06/01/2016 TripAdvisor review
« Comfortable Deluxe Rooms, good view, some caveats »

The hotel is beautiful, the room was incredibly comfortable considering the reasonable price. Service was excellent and staff very friendly. My main frustration with the hotel was that the rooms are advertised as having view of the beach, but truly, only the rooms with even numbers do. Fortunately, even though the hotel was fully booked, we were allowed to switch rooms after the first night. The only other real issue with the hotel is how congested the elevators are: we were staying on the 16th floor and sometimes had to wait VERY long to be able to get on - presumably this is only an issue during the high seasons.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for your comments. We are trying to solve the issue with the elevators looking for change the promagamation. We hope it will represent a huge change in theier speed. About the view we are changing the information as it isn´t as clear as we thought it was. Hoping to see you again. Kind Regards, Daniela Longo

Family - 05/01/2016 TripAdvisor review
« Cheap hotel. Inexperience Management. »

I went for 5 days to Santa Marta with my family. We booked two rooms. We arrived at 9am (we knew check-in time was around 3pm). However, we just got our rooms at 6pm. I was told the rooms had am ocean view. Technically I did see the ocean pulling out my head out of the balcony. It was just a small view of the beach. The only good view I had was a picture of a nice Tayrona beach hanging in the room. My mother complained because her room was not cleaned two days. Employees were friendly and wanted to help, but they were a kind of overwhelmed. Breakfast was a kind of cheap. Everyday we had to wait around 20 minutes to get a table and another 20 minutes to have it cleaned. I think the management of the hotel cannot cope with the Christmas season.

Our hotel has responded to the review
Our hotel has responded to the review

We are really sorry about your experience. We recognize we had some issues as the hotel is to new and it was the first time we had a high season. Now we have worked hard to solve those points in order to garantee next seasons will be coped as we shall cope them. Regards, Daniela Longo

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