Hotel - Mercure Santa Marta Emile
Mercure Hotel Mercure Hotel

Mercure Santa Marta Emile

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4.5/5 230 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • SIMÓN BOLIVAR
  • Reception open 24 hours a day
  • Early check in from 8am

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Nearby)
    • Massage (Paying)
  • Private beach

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 0:00
    • Opening hours : Week-end 0:00 - 0:00

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Rooms with views of the Caribbean Sea, with queen-size bed or twin beds and sofa bed. Each room boasts a terrace, rain shower, separate bathroom, coffee machine, 42" Smart TV and the best amenities to ensure you enjoy a comfortable stay.Spacious rooms with views of the Caribbean Sea, with king-size bed and sofa bed. Each room boasts a terrace, rain shower, separate bathroom, coffee machine, bathrobe and slippers, 47" Smart TV and the best amenities for your stay.

  • 140 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,669 reviews

Our guest reviews for Mercure Santa Marta Emile

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 230 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Family - 13/10/2017
« Dreamy »

Clean rooms, comfortable beds and super friendly service from check-in to check-out. The kids loved the pool and the adults loved the pool bar. We would recommend this hotel to family travellers. Thank you!

AccorHotels certified review
Feli Families - 11/10/2017
« Very nice and modern hotel »

Excelent service, very good staff

AccorHotels certified review
Fred Families - 10/10/2017
« Very satisfied as it was much more than I expected. »

My intention was to go to an 'overnight place to stay' as we had been invited to party that night. I was pleasantly surprised to realize that we had arrived to an excellent hotel with all the trimmings and without the extra expense. The only shortcoming, (applicable to all surrounding hotels) was the practically unpassable road to it.

AccorHotels certified review
Juan C. Friends - 03/10/2017
« Best hotel in Santa Marta »

Wonderful breakfast, calm quiet place... Nice pool... Good wines

AccorHotels certified review
John W. Business - 01/10/2017
« Second time was as good as the first one year ago »

Staying at this hotel has one big problem and that is there was no usable internet connection and the rooms have no chair to sit on if you want to work using the table in the room. As a business hotel it does not score well compared to other of your hotels where I stay in Indonesia and in France. Otherwise as a family hotel it would be ideal.

AccorHotels certified review
Alejandro A. Business - 17/09/2017
« Good »

Very fine I feel confiable

AccorHotels certified review
Diego F. G. L. Business - 12/09/2017
« Relajante »

Satisfactoria

AccorHotels certified review
Anonymous Friends - 09/09/2017
« All excellent except the restaurant »

Fantastic facility and service. Restaurant needs better food

AccorHotels certified review
Anonymous Business - 07/09/2017
« Satisfecho »

Una experiencia normal.

AccorHotels certified review
Johana A. Families - 31/08/2017
« Satisfactoria »

Agradable

AccorHotels certified review
Fernando Families - 29/08/2017
« Excelente »

Genial, recomendable

AccorHotels certified review
German G. Business - 28/08/2017
« It was ok, could have been better. »

Overall it was a good experience, I had a few problems regarding my stay. For example i had booked two nights on my original booking and i had an extra night booked. Then i had found out that i had to move from my room for the extra night that i was going to stay and after making a big fuzz the problem was solved. I think that the hotel is good but there are things that it lacks off.

AccorHotels certified review
Juliana J. Couples - 23/08/2017
« Outstanding service »

It was a great experience, service, food, confortable bedrooms and common areas, a great experience overall

AccorHotels certified review
Anonymous Couples - 31/07/2017
« Satisfactorio »

Satisfactoria

AccorHotels certified review
Anonymous Business - 26/07/2017

Peaceful

AccorHotels certified review
Juanita P. Solo - 26/07/2017
« Nice Hotel »

It´s Nice hotel. Very friendly staff and quick to check in. The hotel smelled a little bit like uncleanness and humidity, but overall it was nice.

AccorHotels certified review
Stephen C. Families - 25/07/2017
« Efficient and friendly service from the staff, in a nicely equipped and well situated modern hotel. »

We enjoyed the excellent service from your staff, and the amenities in the hotel. The food was also very good. We feel that you need to improve the internal decoration or design of the hotel to give it a warmer atmosphere, more in keeping with a Caribbean beach resort. At present the feeling in the hotel is cold and standard for most international hotel chains, and lacks friendly characteristics. The hotel deserves more and you need to compete with the neighbouring Irotama, which has a better atmosphere although inferior in other ways!!

AccorHotels certified review
Mario O. L. Families - 14/07/2017
« Satisfecho »

Satisfactoria

AccorHotels certified review
Andrea R. Families - 10/07/2017
« Excellent »

Good service,good food, good rooms.

AccorHotels certified review
M. J. Y. Families - 10/07/2017
« Mercure Santa Marta Emile review »

Very good experience with this hotel. However the check-in has been a little bit slow given that I had already checked in on line 2 days before arriving at the hotel. Lack of reactivity at the bar inside the lobby, could be improved.

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