Hotel - Mercure Santa Marta Emile
Mercure Hotel Mercure Hotel

Mercure Santa Marta Emile

4.5/5 338 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SIMÓN BOLIVAR
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Nearby)
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 0:00
    • Opening hours : Week-end 0:00 - 0:00

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Rooms with views of the Caribbean Sea, with queen-size bed or twin beds and sofa bed. Each room boasts a terrace, rain shower, separate bathroom, coffee machine, 42" Smart TV and the best amenities to ensure you enjoy a comfortable stay.Spacious rooms with views of the Caribbean Sea, with king-size bed and sofa bed. Each room boasts a terrace, rain shower, separate bathroom, coffee machine, bathrobe and slippers, 47" Smart TV and the best amenities for your stay.

  • 140 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 14 connecting rooms
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Work desk in all rooms
    • Baby bed
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Computer
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 3,226 reviews

Our guest reviews for Mercure Santa Marta Emile

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 338 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Lorena S. Business - 14/03/2019 AccorHotels certified review
« Excelente »

Agradable, excelente atención

Our hotel has responded to the review
Our hotel has responded to the review

Estimada LORENA, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verla pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

Terry D. Solo - 12/03/2019 AccorHotels certified review
« Great AC, nice staff »

This seemed to be a family hotel that was isolated from anything else. The hallways were dark and tiled. The rooms, while very large, were not well appointed. The linens and pillows were not comfortable. The staff, while very friendly, did not know basic English, so it was hard to communicate. The breakfast was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TERENCE DERIK D., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Eduardo M. Business - 12/03/2019 AccorHotels certified review
« Very relaxing. »

Excelent. I traveled to Santa Marta for work and the hotel was the perfect place to rest and prepare for the next day of labor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear EDUARDO M. NIETO, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Emanuel Couples - 07/03/2019 AccorHotels certified review
« Nice Hotel »

Everything was good, the room, the clean and the service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear EMANUEL R., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

David C. R. Business - 05/03/2019 AccorHotels certified review
« An excellent hotel with an excellent services »

An excellent hotel with an excellent services

Our hotel has responded to the review
Our hotel has responded to the review

Estimado DAVID, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Lo invitamos a dejar sus comentarios a traves de la pagina de Tripavisor.com Reciba un cordial saludo. Alejandro Spinelli Gerente General

Katie Couples - 19/02/2019 AccorHotels certified review
« Beautiful hotel in amazing location »

We stayed at the Mercure for a wedding, and it was a fantastic experience. We had a superior room that was spacious with a balcony. The room was in a corner, which contributed to it being very quiet at night (except for the hotel construction going on next door, but that's normal for Santa Marta right now). The powerful a/c unit actually canceled out the noise. The rain shower was probably my favorite part of the room. The breakfast was delicious and offered many options. The beach was easily accessible from the pool area, and the chairs/umbrellas available to guests were nice to have. The only negative point for the entire stay was the slow service from the pool bar. We waited for over an hour for lunch one time, but the kitchen provided us with courtesy chips after learning of the delay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Anonymous Families - 13/02/2019 AccorHotels certified review
« Nice place »

Good staff, very kind

Our hotel has responded to the review
Our hotel has responded to the review

Estimado FRANCISCO, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

Cristian Families - 31/01/2019 AccorHotels certified review
« Excellent customer service and nearly flawless experience »

I got welcomed by the front desk team which was quick and efficient with the check in. The room was clean and fresh. All public areas seem to be well maintained. Breakfast offered a wide range of options for every type of diet. Pool area was fantastic, for kids and adults. Housekeeping cleaned the room to perfection, besides missing out on replenishing coffee and tea on a daily basis, still, I give a 10 to them as they do the hardest job in the hotel. In general I have nothing to complain, I expect the GM to keep looking after the team and not change the harmony that currently makes you feel as a guest that everything flows without disruption.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CRISTIAN MAURICIO G., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Andrea Solo - 30/01/2019 AccorHotels certified review
« Excelente »

Calidá, amable atentatos

Our hotel has responded to the review
Our hotel has responded to the review

Estimada LUZ, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verla pronto en su hotel de Santa Marta la invitamos a dejar sus comentarios a traves de la paginad de Tripadvisor.com Reciba un cordial saludo. Alejandro Spinelli Gerente General

Lina M. V. F. Couples - 30/01/2019 AccorHotels certified review
« Satisfactoria »

Excelente

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Lina, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verla pronto en su hotel de Santa Marta Por otro lado, la inviamos a dejar sus comentarios a traves de la pagina de Tripadvisor.com Reciba un cordial saludo. Alejandro Spinelli Gerente General

Gustavo B. Families - 21/01/2019 AccorHotels certified review
« Satisfatoris »

Acojedora

Our hotel has responded to the review
Our hotel has responded to the review

Estimado GUSTAVO DE LA CRUZ, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

Ángel M. G. M. Families - 18/01/2019 AccorHotels certified review
« AGRADABLE »

CONFORTABLE EQUILIBRADA SOSEGADA

Our hotel has responded to the review
Our hotel has responded to the review

Estimado ANGEL MARIA, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

Enrique Families - 13/01/2019 AccorHotels certified review
« Excellent »

Our stay at the hotel was excellent. The people who work here are very kind and they are always available to help with anything. Me and my family had a very good experience, however it should be analyzed the possibility to increase the number of seats and bronzing beds for the pool and the beach.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PABLO ENRIQUE V., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

David R. Families - 13/01/2019 AccorHotels certified review

Good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID R., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Solo - 09/01/2019 AccorHotels certified review
« Really good! Nice and respectfull staff! »

I really enjoyed my time. The breakfest was amazing also the staff, they were nice and kind. The beach was great really close to the hotel. I felt safe. Thanks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Pilar P. Families - 09/01/2019 AccorHotels certified review

Lindo hotel muy amables

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Janneth, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verla pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

Andrei P. Solo - 05/01/2019 AccorHotels certified review
« Excellent team »

I went by myself for tree nights. As a result, the hotel crew were my family there. Much obliged!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDRES P. PANQUEVA, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Juan C. T. Families - 17/12/2018 AccorHotels certified review
« Thanks for your service - Mercure Sta Marta Emile »

Great service, friendly and helpful staff, nice swimming pool and comfy rooms. I would just improve the food quality at breakfast. It’s great that Colombian typical dishes are prepared daily but they lack the strength in flavor and texture to have you thinking about breakfast the next morning. Overall it was a good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Juan, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

Catalina Friends - 17/12/2018 AccorHotels certified review
« nice »

Nice room and pool, breakfast could be better.

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Catalina, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verla pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

Ricardo U. Couples - 16/12/2018 AccorHotels certified review
« Great place to rest! »

Since the check in process, everything went smoothly, Deluxe room was totally amazing, My wife and I really enjoyed our time there and all the amenities. Totally recommend this place.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Ricardo, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

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