Mercure Santa Marta Emile 4 stars

TripAdvisor rating 4.5/5 367 reviews
Mercure Santa Marta Emile
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Hotel extras

Immerse yourself in the Colombian Caribbean culture with influences of French elegance offered by the Mercure Santa Marta Emile hotel. Enjoy the attention to detail and colorful style of Santa Marta from the exclusive district of Bello Horizonte.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • SIMÓN BOLIVAR
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Santa Marta Emile

CALLE 115 NO 2 39
Bello Horizonte
470001
santa marta
colombia

Tel: +5754368484

Fax: (+57)54368484

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    SIMÓN BOLIVAR At 4km / 2 miles - Shuttle paying

  • By car

    VIA RODADERO At 0km / 0 miles

GPS :11.149766, -74.225336

Our accommodations

Rooms with views of the Caribbean Sea, with queen-size bed or twin beds and sofa bed. Each room boasts a terrace, rain shower, separate bathroom, coffee machine, 42" Smart TV and the best amenities to ensure you enjoy a comfortable stay. Spacious rooms with views of the Caribbean Sea, with king-size bed and sofa bed. Each room boasts a terrace, rain shower, separate bathroom, coffee machine, bathrobe and slippers, 47" Smart TV and the best amenities for your stay.

Superior Twin room with 2 double beds.

  • Max. number of persons: ‌4
  • Area: From 29
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room with king size bed and sofa bed.

  • Max. number of persons: ‌4
  • Area: From 29
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe room, queen size bed and sofa bed.

  • Max. number of persons: ‌4
  • Area: From 53
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

RESTAURANTE EMILE

Type of cuisine: International

In a welcoming environment that reflects the Colombian Caribbean spirit, our restaurant combines the best of international cuisine with delicious local specialties, using fresh ingredients and serving dishes designed to ensure our guests' pleasure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

The incredible Lobby Bar is located at the entrance of the Mercure Santa Marta Emile hotel, serving international dishes and drinks. A cool, welcoming place to catch up with friends or enjoy downtime with your partner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR PISCINA

Photo non contractuelle / Strictly non binding

The pool bar at the Mercure Santa Marta Emile hotel is the perfect place to unwind whilst enjoying snacks and drinks by the pool side.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 248 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Santa Marta Emile

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

3,715 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

367 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Average

Customer review rating 4.6/5

Anonymous Business - 10/07/2019 AccorHotels certified review

The rooms weren't as clean as possible and it looked much better in photos than in real life. The restaurant staff was amazing,but the reception staff were not. I won't be staying here again nor recommend it to anyone in the future.

Gratificante

Customer review rating 4.6/5

Anonymous Families - 10/07/2019 AccorHotels certified review

La pasamos genial

You got a clean, safe and well serviced place for a very fair tariff

Customer review rating 4.6/5

Andrés C. Families - 05/07/2019 AccorHotels certified review

It is not fancy (never stayed on a Mercure before) it pretty much feels like the right price for the right place. Service was great so at the end you feel satisfied, even if facilities are not fancy

COMODIDAD Y TRANQUILIDAD

Customer review rating 4.6/5

Mauricio Business - 04/07/2019 AccorHotels certified review

SATISFACTORIA

Espectacular

Customer review rating 4.6/5

Jennifer Families - 02/07/2019 AccorHotels certified review

Agradable , tranquila cumplió con mis expectativas

Expectacular

Customer review rating 4.6/5

Anonymous Families - 01/07/2019 AccorHotels certified review

Expectacular

Great place to stay in Santa Marta

Customer review rating 4.6/5

Hector L. Business - 29/06/2019 AccorHotels certified review

I liked your hotel very much. Everything was new and clean, comfortable beds, good food at the breakfast buffet, but above all, extremely courteous people serving the guests. I would stay there again.

Dear LADISLAO L., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alejandro Spinelli - Gerente General

Amazing

Customer review rating 4.6/5

Samantha A. Business - 27/06/2019 AccorHotels certified review

It was an amazing experience; friendly staff, clean surroundings, tasty food

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

BELLEZA

Customer review rating 4.6/5

Milena R. Friends - 26/06/2019 AccorHotels certified review

ESPECTACULAR ,HERMOSA EXPERIENCIA

Estimada MILENA R. PORTACIO, Le agradecemos enormemente sus comentarios en relación a su estancia en Mercure Santa Marta Emile. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Reciba un cordial saludo. Alejandro Spinelli Gerente general
Customer review rating 4.6/5

Sandra M. A. N. Friends - 26/06/2019 AccorHotels certified review

Agradable

Estimada SANDRA MILENA, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Esperamos volver a verla pronto en su hotel de Santa Marta Reciba un cordial saludo. Alejandro Spinelli Gerente General

Good location

Customer review rating 4.6/5

Anonymous Couples - 22/06/2019 AccorHotels certified review

Overall good but asked for wine glasses and never received any

Dear PAUL EDWARD C., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Spinelli Gerente general

wonderful and clean hotel

Customer review rating 4.6/5

Coraline Families - 18/06/2019 AccorHotels certified review

clean, beautiful, relaxing, a beautiful pool in front of the beach and nice people at the desk.

Dear CORALINE K., Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Spinelli General Manager

Confortable. Just what I needed.

Customer review rating 4.6/5

Dantiago Friends - 18/06/2019 AccorHotels certified review

I was very sun burned so I escaped from the rented apartment we had to have some alone time, spa and comfort. The mercure was exactly what was needed.

Dear SABTIAGO A., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. Sincerely, Alejandro Spinelli General Manager

Comfortable and friendly staff

Customer review rating 4.6/5

Nilda D. A. Families - 14/06/2019 AccorHotels certified review

I liked the hotel but not the fact the view was the huge Irotama new building. Staff are very friendly and accommodative. You may want to consider softer pillows. At the beach, the person with the umbrellas should tell salespeople not to stay under the umbrellas where guests are. They can always get shade under empty umbrellas.

Dear NILDA DE A. CUBAS, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

FOR MY SURPRISE THE RATE I MADE RESERVATION WAS WITHOUT BREAKFAST, THE HOTEL CARGE ME ADDICIONAL RATE FOR BREAKFAST.

Customer review rating 4.6/5

Uri G. Couples - 12/06/2019 AccorHotels certified review

COMMERCIAL POLICY SHOULD BE BEST EXPLAINED ON WEBSITE, SPECIALLY ON BOOKING.COM THAT IT'S NOT CLEAR ALL CONDITIONS ( BREAKFAST INCLUDED OR NOT )

Dear URI G., Thank you for taking the time to tell us about your experience at the Mercure Santa Marta Emile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent service.

Customer review rating 4.6/5

Corey B. Families - 12/06/2019 AccorHotels certified review

We really enjoyed our stay. The room was clean and comfortable. Everyone on the staff was very helpful and courteous. My wife has some health issues and when she had some problems they went out of their way to help her. . The only issue that we had was that the beach is not completely private and the vendors could be annoying at times. Thanks for making our stay great

Dear COREY D B., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Spinelli Gerente General

Amazing stay. Staff was very attentive

Customer review rating 4.6/5

D. Solo - 10/06/2019 AccorHotels certified review

From the arrival, the staff was attentive, flexible and tried to meet all of my needs and demands. Eduardo at the desk was super helpful and professional and Jhon was also professional. Everyone else at the front desk saw themselves as hosts. Food was amazing. The staff in the restaurant was excellent. Attentive and very professional.

Dear DAVIS JHON D., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It was pleasant

Customer review rating 4.6/5

Robert G. Couples - 30/05/2019 AccorHotels certified review

Check in was really nice and smooth. There was a bit of misunderstanding with establishing a voucher to charge all my expenses to my room, but it was fixed quickly. The rooms were a little smaller than I expected. Check out was a bit lonely, as we didn't have any sort of offer to carry bags or nothing of that nature; however, there was only one person at the check-out counter. Regardless, I'd stay here again. Last point that's more of a suggestion. The new hotel building that's being constructed in front of the pool is a really ugly aesthetic structure. May I suggest projecting some kind of movie on it on weekends. It may be a good use of an ugly wall.

Dear ROBERTO G. JR, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Spinelli - General Manager

AMAZING

Customer review rating 4.6/5

Andrea M. Couples - 29/05/2019 AccorHotels certified review

it was amazing staying at Mercure. The room was excellent as well as the costumer service.

Dear ANDREA CAMILA M. POSADA, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alejandro Spinelli Gerente General

Hotel was very nice but needs more bilingual staff to be more attractive to tourist.

Customer review rating 4.6/5

Brian Friends - 27/05/2019 AccorHotels certified review

Hotel was very nice but needs more bilingual staff to be more attractive to tourist.

Dear BRIAN BARRY L., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alejandro Spinelli General Manager
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