Hotel - Mercure Santa Marta Emile
Mercure Hotel Mercure Hotel

Mercure Santa Marta Emile

Our hotels AccorHotels
4.5/5 282 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SIMÓN BOLIVAR
  • Reception open 24 hours a day
  • Early check in from 8am

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Nearby)
    • Massage (Paying)
  • Private beach

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 0:00
    • Opening hours : Week-end 0:00 - 0:00

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Rooms with views of the Caribbean Sea, with queen-size bed or twin beds and sofa bed. Each room boasts a terrace, rain shower, separate bathroom, coffee machine, 42" Smart TV and the best amenities to ensure you enjoy a comfortable stay.Spacious rooms with views of the Caribbean Sea, with king-size bed and sofa bed. Each room boasts a terrace, rain shower, separate bathroom, coffee machine, bathrobe and slippers, 47" Smart TV and the best amenities for your stay.

  • 140 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,185 reviews

Our guest reviews for Mercure Santa Marta Emile

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 282 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Douglas Business - 16/04/2018
« Great experience »

I was not aware that Mercure Santa Marta Emile was part of the Accor Hotels but once I realize that the service adjusted just as my expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Douglas, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Business - 12/04/2018

Excelente hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Virgilio, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo. Daniela Longo Gerente General

AccorHotels certified review
Ben Couples - 16/03/2018
« It was pretty so so. »

Room was nice enough. Shower was cold, food was not good. Customer service from front desk was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Sc Solo - 24/02/2018
« Decent hotel, mediocre f&b services and decent service »

Hotel was nice, very basic. F&B wasn't as good as I've had at other Colombian hotels and restaurants. Pool services was very slow and it took a long time to be able to order a beverage. Staff wasn't assertive and as a guest I did not feel taken care off.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to share your hotel experience with us, your opinion and your satisfaction are very important to keep improving. Thank you very much and Best Regards,

AccorHotels certified review
Н. Business - 24/02/2018
« 6 days in perfect service in Colombia »

The best hotel in Sierra Nevada, but reconstruction close to the hotel...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nickolay, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Javier Families - 14/02/2018
« Espectacular »

Relajante , confortable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Javier, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo. Daniela Longo Gerente General

AccorHotels certified review
Anonymous Families - 09/02/2018
« Confortable »

Confortable

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Elba, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verla pronto en su hotel de Santa Marta Reciba un cordial saludo. Daniela Longo Gerente General

AccorHotels certified review
Jaime L. B. M. Families - 30/01/2018
« Placentero »

Excelente

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Jaime Luis, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo. Daniela Longo Gerente General

AccorHotels certified review
Andrzej Families - 28/01/2018
« it is very nice to stay there. »

I am very satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDRZEJ MICHAL N., We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

TripAdvisor review
Couples - 23/01/2018
« Beach Holiday »

Hotel was excellent. Restaurant was pleasant surprise, with excellent food for good price. Only small issue was the road leading from main road into hotel, which is poorly maintained. Overall experience was wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Brayan Families - 20/01/2018
« Amazing »

Brand-new hotel! The relation cost-experience is pretty good! rooms, restaurant, pool, steaming room... all clean and new. The personal hotel was so kind and everything is fast. Beach close to the hotel and no many sellers around harassing you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brayan, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Jose Business - 16/01/2018
« Very good »

I liked very much the hotel and location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jose, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Pamela R. Families - 10/01/2018
« Satisfied »

It was a very comfortable and satisfying experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Pedro R. Couples - 09/01/2018
« Good hoyel but it is not as good as all Mercure hotels »

We have a good time, but this hotel is too far from what any Mercure hotel offers

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pedro, Thank you for taking the time to tell us about your experience at the Mercure Santa Marta Emile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Mario T. Families - 07/01/2018
« Good location poor towels service »

Good location and friendly staff. However, towel services were very poor. Upon arrival only one shower towel was left in the room for 3 person. The next day after constantly phoning reception we received 2 more towels, almost 24 hours after check-in. Thereafter, once the room was cleaned up, hands and feet towels were removed and not replaced. Beach/pool towels were the same story. Hotel management blamed the supplier. However, no action was taken to resolve the issue in timely manner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to share your hotel experience with us, your opinion and your satisfaction are very important to keep improving. Thank you very much and Best Regards, Sincerely,

AccorHotels certified review
Nestor Couples - 03/01/2018
« Satisfied but you need improve »

In general was a good stay. We had problems with the mattress but wasn't possible to obtain a change. On the other hand the road access must be changed because not is accordance with the hotel range.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nestor, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Families - 23/12/2017
« Excelente »

Muy recomendable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Michael, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo. Daniela Longo Gerente General

AccorHotels certified review
Alejandro Families - 23/12/2017
« Excellent »

The location and the friendly staff are the best atributes of this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alejandro, We very much appreciate your comments regarding your stay at the Mercure Santa Marta Emile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Carlos C. Couples - 20/12/2017

Awesome !!!

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Carlos, Le agradecemos el tiempo que se ha tomado para hacernos llegar su experiencia sobre su estancia en Mercure Santa Marta Emile. Sus comentarios nos alegran y hacen que nos motivemos como equipo, desafiándonos a entregar un servicio cada vez mejor. Esperamos volver a verlo pronto en su hotel de Santa Marta Reciba un cordial saludo. Daniela Longo Gerente General

AccorHotels certified review
Francis Friends - 19/12/2017
« Very nice. »

Staff very attentive and helpful. Rooms clean and fresh. Ammenities excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

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