Hotel - Mercure Santa Marta Emile
section.presentation.hotel.accorhotels
Mercure Hotel

Mercure Santa Marta Emile

CALLE 115 NO 2 39  Bello Horizonte 
  SANTA MARTA
COLOMBIA

218 reviews
TripAdvisor Rating Based on 218 reviews
See rates
Best price guarantee
From
From 245000.00 COP Non member rate
From 220500.00 COP Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air Conditioning
  • SIMÓN BOLIVAR
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Nearby)
    • Massage (Paying)
  • Private beach

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 0:00
    • Opening hours : Week-end 0:00 - 0:00

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Rooms with views of the Caribbean Sea, with queen-size bed or twin beds and sofa bed. Each room boasts a terrace, rain shower, separate bathroom, coffee machine, 42" Smart TV and the best amenities to ensure you enjoy a comfortable stay.Spacious rooms with views of the Caribbean Sea, with king-size bed and sofa bed. Each room boasts a terrace, rain shower, separate bathroom, coffee machine, bathrobe and slippers, 47" Smart TV and the best amenities for your stay.

  • 140 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,477 reviews

Our guest reviews for Mercure Santa Marta Emile

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 218 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Couples - 31/07/2017
« Satisfactorio »

Satisfactoria

AccorHotels certified review
Anonymous Business - 26/07/2017

Peaceful

AccorHotels certified review
Juanita P. Solo - 26/07/2017
« Nice Hotel »

It´s Nice hotel. Very friendly staff and quick to check in. The hotel smelled a little bit like uncleanness and humidity, but overall it was nice.

AccorHotels certified review
Stephen C. Families - 25/07/2017
« Efficient and friendly service from the staff, in a nicely equipped and well situated modern hotel. »

We enjoyed the excellent service from your staff, and the amenities in the hotel. The food was also very good. We feel that you need to improve the internal decoration or design of the hotel to give it a warmer atmosphere, more in keeping with a Caribbean beach resort. At present the feeling in the hotel is cold and standard for most international hotel chains, and lacks friendly characteristics. The hotel deserves more and you need to compete with the neighbouring Irotama, which has a better atmosphere although inferior in other ways!!

AccorHotels certified review
Mario O. L. Families - 14/07/2017
« Satisfecho »

Satisfactoria

AccorHotels certified review
Andrea R. Families - 10/07/2017
« Excellent »

Good service,good food, good rooms.

AccorHotels certified review
Merchez J. Y. Families - 10/07/2017
« Mercure Santa Marta Emile review »

Very good experience with this hotel. However the check-in has been a little bit slow given that I had already checked in on line 2 days before arriving at the hotel. Lack of reactivity at the bar inside the lobby, could be improved.

TripAdvisor review
Family - 09/07/2017
« Mercure Santa Marta Emile »

Very good hotel with friendly staff. Very good facilities with very nice swimming pool! Rooms were very clean. Quality of the food in restaurant very good for both breakfast & dinner. There is also a shopping center nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

AccorHotels certified review
Kripa Solo - 07/07/2017
« Good »

The staff r v helpful n friendly but they dont speak english

AccorHotels certified review
Maria A. B. Families - 05/07/2017
« comfort and excellent service »

The installation of the hotel is beautiful, the room was comfortable, the service was amazing, especially the breakfast.

AccorHotels certified review
M Business - 30/06/2017
« Meets your needs for short travels »

The hotel and the rooms were very clean, though small. The common areas are nice and comfortable, but the access to the hotel is not very good, and is noisy due to a construction site neraby

AccorHotels certified review
Luis M. V. P. Families - 27/06/2017

excelente hotel

AccorHotels certified review
Richard Families - 27/06/2017
« Richard »

Beautiful hotel, very polite staff

AccorHotels certified review
Chris L. Business - 26/06/2017
« Home away from home »

Staff is extremely friendly and accommodating.

AccorHotels certified review
Eddy Business - 23/06/2017
« Good. »

It was good. It was noisy due to construction during the day and during the night due to a party at an adjacent hotel.

AccorHotels certified review
Ángel M. G. M. Families - 22/06/2017
« Agradable »

Muy satisfactoria

AccorHotels certified review
Jose Couples - 02/06/2017
« GENIAL »

genial

AccorHotels certified review
Anonymous Families - 03/05/2017

The food at the pool was not good! The rest of the service was perfect!

AccorHotels certified review
Anonymous Families - 02/05/2017

Advertisements for the hotel said it was on the beach. Not true. The room we were given, initially, was too small for two queen beds. Plus, there was no room for luggage storage nor was there a chair for sitting. The room was too expensive for what we received. To move to another, larger room would cost us even more. The door to the balcony could not be locked. Due to the low number of guests in the hotel, we were able to move to a larger, more comfortable room. Dining room staff need more training in their duties. My wife and I have traveled the world, so we offer these comments for due consideration.

AccorHotels certified review
Anonymous Friends - 28/04/2017

We loved everything, from the beginning to the end. The nice rooms, great staff, a great pool, breakfast was perfect. If we come to Colombia we will definitely stay again.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 245000.00 COP Non member rate
From 220500.00 COP Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee
See rates