ibis Styles Haydock Hotel

Actually staying with regards to our room it was very good but for only having one pillow each...it would be nice to have the option to have another which could be stored sealed near wardrobe. No hand towels in bathroom, just two bath towels, one each and a bath mat. The breakfast was disappointing. We have stayed at this hotel before but upon going down to our continental breakfast there were no bread rolls, you had to ask for milk, fruit juice, the toaster was on the blink.

Room not ready on arrival at 5.00pm after entering the room. Asked me to wait 45 mins then on my return weren't fresh pillow cases and towels folded up in bathroom where still damp. Cleaned by two young bar staff girls. You make own minds up.!!!!

The hotel is very welcoming.the rooms are clean and well decorated.staff are excellent with a good choice at breakfast

First impressions, plenty of free parking and family friendly pub next door...great. Room was functional and we'll decorated although felt small for the four of us, not an issue for a one night stay but not ideal. No bath, fine for adults and luckily kids didn't need one. I found the bed comfy, my husband didn't, only one pillow each though. Shower was good but as it was a wet room the whole place was drenched and bath mat was pointless. Lovely little kids area allowed us to have a fairly relaxing drink (could do with a bit of attention though, a little money spent on a couple of toys and some crayons maybe). Nice breakfast, good range of items, would be nice to be able to toast the bagels. Overall a good experience, excellent for the price...free Wi-fi definitely appreciated.

Excellent value.

First impressions good, friendly welcome from reception staff. Room looked fine (233) until we noticed the hand and body wash was completely empty. We had to take the bottle from the shower, which only had a small amount in it. We were staying 2 nights, so assumed the bottles would be replaced by housekeeping next day - none were replaced and the empty bottles put back on wall at sink and in shower. I had to say in the evening to someone in reception who got both bottles replaced. The next issue was the shower, there's no doors on them, so our entire bathroom floor flooded. This posed a problem if we had to use the toilet, as it was late we had to use a towel to soak up the water all night. Also, the toilet took hours for the cistern to refill. Overall not a great stay.

Was greeted by fantastic reception team and had a great stay over

As above. Clean, comfortable and inexpensive.

I have to say that I was extremely disappointed with our stay in your Haydock hotel. Firstly in the bathroom - no soap in dispensers - no bags for sanitary items and the bottom of the shower was very moldy. We are family of 4 (2 young children) - I asked to be on a lower floor as my wife does not like lifts. We were placed on the first floor which we thought was great until at 1.30am till 3.45 am we realised that we had been placed next to lots of hen / stag dos. I do not understand why we were put next to party goers as family. So when we get up after a horrible nights sleep / wash in the moldy shower - we go down for breakfast. No table clean - around 6 not in use but full of plates etc. We had to ask someone to clear the tables which they reluctantly did. Upon leaving we told the receptionist about our stay - we got a "oh righ - sorry about that" Really not good enough. We use your company often but if this is your new norm we will not be returning. I look forward to hearing from you.

Key card for door did not work so we had to get staff to open door with key each time we wanted to enter room. Most breakfast items ran out and were not replenished

Staff were great and very friendly. Good parking, great location near main road.

Nothing was too much from the staff, everything was clean and in its place, a very good stay.

I spend around 10 nights per month at at Haydock. I Now think of the staff as friends who go out of their way to make my stay as comfortable as possible.