ibis Styles Haydock Hotel

Loved the staff hotel and area .. but beds were so very uncomfortable... they are so more comfortable in other hotels ... that was the only complaint... apart from that it was fab

WE LEFT EARLIER THAN WE WANTED TO DUE TO LACK OF SLEEP, THINKING ABOUT THE DANGER WE AND OTHER PEOPLE COULD HAVE EXPERIENCED! WE WERE JUST SETTLING DOWN TO SLEEP WHEN I NOTICED SOMETHING UNUSUAL, ON CLOSER INSPECTION I REALISED SOMEONE HAD WRAPPED A PLASTIC BAG AROUND THE SMOKE ALARM!! MY WIFE PHONED DOWN TO THE RECEPTION AND REPORTED WHAT WE HAD FOUND,AND WITHIN A COUPLE OF MINUTES THE ASSISSTANT MANAGER ARRIVED.I STOOD ON THE BED AND REMOVED THE BAG,GAVE IT TO THE ASSISSTANT MANAGER AND SHE SAID SHE WOULD MAKE OUT A REPORT.I SUGGESTED WHEN THE CLEANERS COME IN THEY "CLEAN-UP AND LOOK-UP".

What a lovely little place. The staff were very friendly and informative. The food was great too. Loved the room and walk-in open plan shower. Will definately stay here again.

Very accessible lovely clean hotel and very pleasant staff

Overall the offering is good. The rooms were clean and comfortable. Disappointed with the staff training/ knowledge about the LeClub membership programme. When checking in I didn’t receive my welcome drink voucher and only when I asked was given one. Also as a LeClub member I am used to receiving points for meals and drinks purchased at the hotel. Firstly the staff wouldn’t let me charge anything to the room because I didn’t start a tab? If I had known this then would be a problem then I would have started a tab. Secondly when I asked the staff about LeClub points for food and drink purchases they said they don’t give points for food and drink purchases? Even though it clearly states that on the menu! Upon check out I asked again and asked if they could add my points on for the food and drink I had brought and was told I should have started a tab, and it was only available to silver and above members (which I am!) Lastly I wasn’t offered or provided with an invoice upon checkout. I usually get an email with the invoice from other Accor hotels but not from this hotel.

The hotel was very clean. The staff very polite and friendly. The breakfast staff were extremely helpful and provided a gluten free breakfast for my daughter. Very good value for money I would recommend this hotel to friends and certainly stay there again.

We were really appreciative of your wonderful staff who couldn’t have done more to make our stay more comfortable.

Nice staff. Rooms very clean. The bed linen was changed on request as we noticed some fluff under the blankets. The ensuite shower room in room 102 had a very uneven floor when showering as the shower water drips towards door way into bedroom. So had to put bath towel on the floor in the middle of ensuite just beside the door to stop water penetrating the bedroom wood laminate flooring. The grouting on the tiled floor in the shower area had some grout missing in places which looked rather untidy. Also was woken twice during our one night stay. Once at just after 12 midnight with a car alarm going off just outside our bedroom window then some one drives off a short while after. Secondly at 3:00am we could hear the lady guest in the opposite room yelling "Ahhhh! Ahhhh! Mmmm! Mmmm! sounds. The shaver power sockets had no power to them so could not use own electric shaver. The free breakfast lacked variety as there was no full english breakfast on offer. And if there was we didn't notice any hot food other than a toaster and some bread.

There were three coach loads of guests on Sunday 25th of March descending on the breakfast supplies. Needless to say, by 8:30 - 9:00 nothing was left for the rest of the guests like me. I would imagine this is NOT usual, but if so, then the management would need a bit of training to cope with a surge in demand.

Disappointed. A good hotel and good staff but the stay was marred by the large group [around 100] staying at the hotel. It restricted the facilities available to ordinary guests, I've meal times and the noise the group made. I feel you should warn guests in advance if you have such a large party booked into the hotel

Having stayed at the Ibis Styles many times we really enjoy our time their. we would give the hotel a 10 if we had a small comfortable chair in the bedroom

Room cold, heating switched off at night. Pillows poor, bed uncomfortable, bathroom full of mold, shower head leaking, toilet system leaking.

Arrived at approximately 10:30pm. Check in was done very quickly... got to the room and in a matter of minutes I was relaxing and had a fantastic night sleep. In the morning I had a quick breakfast and completed a really good stay at the hotel.

As good as usual with the exception of the room heating, AGAIN.

The room was as expected, but the staff made the difference... very friendly and helpful, especially Natalie on reception who helped to return a lost teddy bear!