ibis Styles Haydock Hotel

Really uncomfortable stay, really hot weather and no air con ?

Big beef. I had booked two rooms. I gave 24 hrs notice that second room not required due to illness. I asked manager Marie for a refund,I was told that as I paid a no cancel rate this was not possible although at Marie's discretion she gave me I nights rebate. Not enough considering I had a total of 10 nights booked and only cancelled 5. Shower/wet room had a permanent pool of water as floor not correctly sloped. Chewing gum on pilar holding hand rail for the 5 nights we stayed. At buffet breakfast on a number of days the buffet was poorly stocked.

Faultless

As always a great welcome at reception but I found the room untidy and with some damage. At the time I did say it was the worst room I have ever stayed in.. The door to my room DROPPED as you open it.. So to close it has to be lifted.. I also phoned the hotel in advance letting them know I would be bringing a cat. I was given a south facing room that was so hot it became unbearable with the sun .. I did get a SMALL fan.. I would of thought that someone would think that putting a cat in a hot room would not be healthy.. The hotel staff did ask if I wanted to change rooms but I said I would stick it out.. I think I should have changed rooms.. Also the edge of the open wardrobe was hanging off.. and someones dirty tissue left under the phone.. Under the bed could of done with a bit more cleaning.. I had planed to return Sunday night but instead drove home..

Generally ok but noisy from other guests and very very hot. No air conditioning in room despite indicating this on your website

Nice welcome from Liam, provision of extra pillows and a fan as requested, nice functional room, free WiFi a plus, as was the provision of a fan given the exceptional heat. Comfortable, good night's sleep. Busy restaurant in morning, coach party, but found a table which was cleaned on request. Nice selection for continental breakfast. Nice staff, particularly Liam who greeted me by first name on arrival late evening & spoke whilst working in the restaurant during breakfast. Nice stay, I'd certainly return.

I was on a business trip and stayed for 4 nights. The room was clean, the staff were pleasant and welcoming and to have an on-site restaurant was a bonus. The room price was excellent. Thoroughly recommend. L. s.

Clean room , friendly staff , competively priced hotel .will come back as practical and good location.

As always my stay was ok the hotel is just right for me as my workplace is only 5 mins away. The rooms are clean , the Wi Fi is good. Service is good, the only thing which is slightly irksome is the checkin process. If I have booked online I have to pay that on arrival the add some preauthorise money. Then settle up on leaving. It’s a bit clunky.

There is always a friendly welcome from Reception Staff who always seem able to sort out any queries we have and make checking in and out a friendly easy part of our stay. They are great ambassadors for Ibis Haydock. Our room is smart clean and the bed very comfortable . We enjoy breakfast with an exceptionally hard working friendly staff . The dining area is always exceedingly smart, clean, and the buffet breakfast is kept fresh and replenished. The cooked breakfast is especially well presented and good quality. The overall management of the hotel and atmosphere of manager and staff appears really good.

Rooms were clean and spacious. Convenient location. Breakfasts were ok. Decent enough bar. Friendly and helpful staff.

The hotel was easy to find, plenty of car parking. Room clean, spacious, minimalistic. My room key didn’t work - I had to go back downstairs several times carrying all my stuff to speak to the receptionist. For most of my stay, I needed to be let in by a member of staff with a key whenever I wanted to go back up to my room, which was quite annoying. The shower gel dispenser was empty - got sorted, but took time. Reception staff very pleasant & trying to help, but clearly short-staffed.

Friendly professional staff , always good to return.