Pleasant experience with any check in. Room ready . Clean and comfy beds. Quiet room never heard the airport noUse Staff were exceptional Breakfast was good and filling Enjoyed our stay Recommended

sofa bed very uncomfortable, sink blocked, shower impossible to navigate, restaurant food was awful

Stayed here before our flight, the following morning great night sleep and fantastic breakfast

Have stayed multiple times before. 5 mins walk from Birmingham International train station. Booked me a taxi for the next morning. Friendly staff. Comfortable room.

Hotel room was very poorly maintained and serviced. Shower grout was missing in places leaving holes in flooring. Walls were marked, gouged and stained. Curtains were also stained next to the bed ( children were confused by explanation of someone eating yoghurt in bed and flicking it on the curtains) Dust covered surfaces visible on radiators. Clean pillow covers were provided but pillows inside were stained and matted with hair. We did not dare check any further on bedding for fear of making ourselves physically sick. Management offered an alternative room. That was of a similar standard. They also acknowledged that shower grouting and the holes in floor had been a problem for the last 3 years of his tenure, but they were so busy they had little time to remedy. Evening meal was basic but acceptable, although overpriced. Breakfast was basic, and worthy of a youth hostel. Basic food items, that were of a pretty low standard. Overall we would not return to this hotel even if paid to do so. Or would we visit any other Accor hotels.

Most Ibis Styles hotels are quite 'groovy'..... I felt this missed out somehow. It was very cold in the restaurant, food was fairly indifferent and although the beds were comfortable, the pillows felt as if they were stuffed with sand. However the staff were excellent, very obliging and friendly.

The room was very clean but we had booked a double with a queen size bed but when we arrived we found it made as 2 singles which was a shame we reported it in the morning as we arrived late and rather tired to sort out on the evening . Thankfully the staff did give us a discount for the error

It was satisfactory apart from a freezing cold restaurant and pillows that was extremely solid.

Lovely friendly clean and quiet hotel

Friendly and helpful staff who knew the area of Birmingham well. Check in and check out was nice and easy. Breakfast was great with a good variety of food for an included breakfast. The room was clean and served its purpose. There were a few little issues with the room such as the toilet flush was broken, the tiles on the bathroom floor were peeling up slightly and the beds were uncomfortably hard. However these were only minor things and didn't disrupt our sleep or stay very much Overall, we would stay at an Ibis Styles Hotel again.

The main beds were like planks of wood. The sofa bed was thin with springs poking through and very noisy.

The Reception staff failed to warn me that my key card would be wiped if I entered the NEC building or kept the card near my phone. Had they done so I would have simply kept the key in my car. Consequently on my return to the hotel I had to join the long queue at Reception to get my card reprogrammed. When I asked why I hadn't been alerted to this issue on arrival (I was attending an event at the NEC as were most guests on that day), I received no explanation, but was given a clearly insincere and surly "apology". Your Reception staff are highly skilled at passive aggressive behaviour. On the positive side the Restaurant staff were without exception friendly and helpful, although the food quality was mediocre. My room was fine (but no better than a Travelodge or Premier Inn). The complimentary bottle of water was a nice gesture, although only one bottle for a 2 night stay. Finally, when I departed, the Reception staff of course failed to tell me the code to raise the carpark barrier.

reception area was clean and light. The reception staff on check in and check out we friendly and polite, Breakfast was ideal and good choice, Room was bright, quiet and had all the amenities needed, bathroom was ideal Would stay again

Experience was very good, when we got there we realised that we had booked the wrong day but they sorted a few things out to fit us in even though they said they were fully booked. But tried to charge us more for the room I had to argue to get it to the price we had been quoted. Room was very small but nice, a little tlc is needed grout in the tiles missing and Mouldy in the shower and toilet button is was half broken. Very Dusty sofa arms dirty and dust on mirror. Tv unit not very stable but overall very nice.

The room was good and comfy and perfect especially for what we paid for if anything, and more. Staff at reception were helpful and friendly and also staff in the morning at breakfast.