ibis Styles Birmingham NEC and Airport Hotel

Stayed here on a visit to the NEC. Check was efficient and friendly. Room clean and spacious. Both the room and the shower room smell stale but as the windows are locked shut this is inevitable, installing some sort of opening limitation would solve this problem. One or two other niggles but they were sorted out by the manager. The staff are friendly.

The staff were pleasent, close to Genting arena.

Location, condition of the room, cleanliness etc are all great but my difficulty on this visit has been getting a VAT invoice which is still awaited despite emails and a phone call and another document being sent but it is still not showing a VAT number

Comfortable room but cold and took 30 mins to work out how aircon worked. Please display instructions for guests. Thought I would phone and ask reception but phone not working - not plugged in to anything. Room 219. It’s a performance to claim loyalty points for food & drink ordered. You can only do this if you get it added to your room bill, but if you have paid online as most of us do, you don’t have a room bill. It took ages - time I didn’t have - to execute all this. You are always telling Le Club members to claim their points but then make it quite difficult for them to do so. The other disappointment was ordering green olives and being served with VERY salty black ones, and no way of catching the waiter to get them changed. So a few complaints but I do usually like staying in Ibis hotels!

Accommodation very good but my breakfast left a lot to be desired. First two nights there was no honey or bananas to sweeten my porridge. The cooked breakfast was not up to the standard of that of the premier inn.

Enjoyed it, nice spacious room. Struggled to get the heating to work. Would have liked a little more choice for breakfast and more importantly, some complimentary biscuits with the tea facilities!!!

Lovely hotel and lovely staff room very clean but I would like to have had an extra blanket for the bed other than that no complaints

I was visiting tthe NEC and found the hotel excellent for the NEC and easy to find. The hotel was very comfortable and clean.

As expected

Despite peoples issues experienced on Friday evening at the restaurant through what appeared short staffed the stay was very good.

Satisfactory Shower floor could have been better maintained

It was ok. Room was dark but clean. Breakfast was a shambles.

Very good, clean room and great service.