ibis Styles Birmingham NEC and Airport Hotel

Stay was fine, although as a Le Club Accorhotels member, did not get complimentary drink as normal.

The reception staff were helpful and pleasant, the room was very comfortable, my complaint is about the restaurant manager, he was hugely unprofessional and extremely rude to us which ruined our stay. We were there on a business trip, after a long day travelling and working we were looking forward to our meal. We arrived down to the restaurant to see reserved on a few tables so we picked one of the many tables that were free. The male restaurant manager walked by us numerous times and didn't say anything to us, after 20 minutes I approached him and asked him was it ok if we sat on that table, he said "No, you need to move", I said that wasn't a problem but could I put my name down for a table, he said no to move over to another seating area and he would come over at some stage in an extremely rude and dismissive manner. After an hour of watching empty tables in the restaurant and the manager walking by us without even taking our name for a table we then approached the barman and asked him could he get us a table which he did straight away and we had ordered within 5 minutes. The waiting & bar staff were very friendly and polite, I'm not complaining about them in any way. I understand that the restaurant was busy but that's no excuse for the way he handled the situation.

From the very efficient check in through to breakfast the following day, all of the staff could not have been more helpful.

Perfect location for visit to NEC, everything you need for an overnight stay. Staff very helpful and friendly. What more could you need. Xx

was no internet

Continental breakfast was somewhat disappointing

Room was clean, however the toilet/bathroom smelt terrible. Maybe this was due to lack of ventilation, but it was awful.

Brief few hour stay before an early flight. Hotel was clean, food was nice (only had a sandwich) and reasonably priced. Staff were friendly, room was comfortable, nothing to complain about

couldnt fault anything. Brilliant service brilliant room

The hotel was very nice and the staff friendly however, the carpets on the edges of the corridors were dusty and the floor in the shower needed a good clean and re-grouting. The breakfast was very nice as well.

Apart from noisy room (backing onto busy road) stay was excellent. Ellis on front desk was particularly helpful and friendly during stay. Like breakfast being available from 3am!

This is the second time we have booked a meeting room for our organisation's trustee meeting. The location, by Birmingham Airport and railway station, is ideal for people travelling from all over the UK. There is also a good size car park. The room was an ideal size, and had everything we required. We would use this hotel again.

Did what it said in the write up

For the price we paid this was overall good value. Things I didn't like - Shower had black mould and rooms were not very well soundproofed.

Room and general ambience was as expected. What I really appreciated was turning up at 10:00 am expecting to drop off my luggage for the stay that night, but actually being able to get into my room, sort out my stuff and have a coffee. I also asked for an iron and board, which was duly delivered to my room. Excellent service - that was more important to me than the below-par breakfast quality - e.g. only egg option was rubbery scrambled!