ibis Styles Birmingham NEC and Airport Hotel

I cannot find fault, the staff, the room, the food, the bar....everything was great

It was a good one

Overall happy with the service we received. Only thing that we were disappointed with was there were no tea or coffee making facilities in the room which we have had on previous visits.

I stayed with my dog for the National Pet Show. I needed somewhere dog friendly, convenient and not too expensive that offered easily accessible breakfast and supper. If met all my needs and the staff were warm, friendly and helpful. My only disappointment was that the room had not been thoroughly hoovered before my arrival. The cleaning was scant. As a result, I found rubbish and medication under the bed and under the curtains - illustrating that the edges of the room and under the bed had clearly not been cleaned - this could have had a dreadful effect on a small child or my dog had I not thoroughly checked the floor for hazards before allowing him to freely roam the room. Staff were suitably apologetic and accepting of my complaint.

not great. the staff are hamstrung by a below average hotel. the receptionist/manager Mo (i think that was his name) did everything he could to accommodate us, i couldn’t rate his service as anything but excellent, but he is being let down by ibis in my opinion.

Unfortunately we had some minor issues with our ensuite which I told the gentleman on reception on Friday morning and was impressed that he was going to put the room out of action until the problems were resolved

Check-in was excellent, the room was comfortable. The restaurant seemed understaffed, both in the evening and at breakfast.

Very nice but the breakfast was supposed to be a full English and it was more of a half English; just scrambled eggs, bacon, sausage and toast, where were the hash browns, mushrooms, tomatoes etc? Also it's really crafty sitting near the windows.

* Good location for airport and parking * Food was ok - I had a burger in the evening which was ok. I had the early breakfast at 3.30am which was ok * The bathroom - no toiletries provided and the shower was a bit grubby. It could do with the grouting * replacing.

We stayed for one night in the family room and were very happy. The room was large, clean, comfortable and warm.

The + Close to the airport and the NEC.When you arrive in the station follow the signs for NEC and then you will see 2 signs to your left and right that say IBIS STYLES by lift and aniother by stairs. Very large room, nice design and furnishings and spotlessly clean.Bathroom good size and also v. clean. Corridors clean and well- kept. Everything looks new/recent. Don't hear anything from outside. Free Wifi and breakfast. Free bottle of water in room and kettle /coffee/tea. The mattress was very comfortable. The - The hotel is v.close to the station but you have to go through an area full of "warehouses' and lorries to get there. Not very reassuring for a solo female traveller once night has come... The internal insulation is v. lacking and you can hear people in the corridor and also everyone's door slamming because the doors don't close they slam shut behind you. I hasten to add that I always use ear plugs but they have their limits, so obviously this door slamming impacts your night's sleep.The breakfast is very sugary/salty/fatty/meaty. So if that's your thing you'll be in your element. I think the addition of natural yoghurt and tomatoes/mushrooms/veggie sausages to the hot stuff, would enhance it greatly and enable more people to start the day with something they can actually eat. The pillows were like stones. When I checked in the person at reception was very pleasant but didn't tell me how to access the Wifi or when/ where breakfast was served so had to go back down again and ask. My overall mark would be 3.5.

Great welcome. And friendly staff

I rarely respond to survey requests but, having recently stayed in 4-star hotels in UK towns, this experience matched them without the pretension. The staff were helpful and friendly, the room was well-equipped and clean, and the breakfast most enjoyable.