ibis Styles Birmingham NEC and Airport Hotel

Stayed while on business in local area. Hotel was nothing special from inside or out. Standard near to airport experience. Evening meals were good, breakfast was subpar with the eggs beign a particular low point, criossonts were pretty stale too. More variety in the breakfast with real orange juice would have been nice, you could see the water and concentrate being mixed as it came out the nozzle. Car parking charges were expensive too and should have been part of the cost of staying there for 4 nights.

Bedroom was fine, reception worked well. Disappointing breakfast and chaotic dinner.

Stayed here with my Assistance dog for a show at the NEC. This modern hotel has high standards of service, with amazing staff for whom nothing was too much trouble. As a scooter user, I found nothing was too much trouble for the youngsters who staff the hotel; more often than not they anticipated my needs rather than having to be asked for help. They even ensured my scooter was recharged overnight in a secure room. A nice, modern dining and lounge area; good food and lovely waiting staff; secure lawned area for early/late dog walks. The accessible room was a good size with a massive wet room.... better bathroom facilities than I have seen elsewhere. Importantly, there is ample and easy parking space. Would I stay here again? Yes, yes, and yes again. Thanks for making my stay such a memorable experience. Hope they can make room for me to stay when attending Crufts next year!

Room was clean & well kitted out. It was pretty quiet apart from the planes but much less noisy than expected Only niggle was the card key, it failed to open the door too many times

Overall a comfortable stay

The accommodation is over priced but if you are going to the NEC then it is very convenient. However the breakfast is rubbish. The quality is very poor and and not a good selection compared to other hotels I have stayed in recently

- We had to wait 40 minutes to get a waiter to come to us in the restaurant, they kept acknowledging we were waiting, but was 40 minutes before they finally came to us! - We ordered drinks during our meal and it took 30 minutes for the drinks to arrive at our table, by which time we'd long finished our meal! - At breakfast, around 10:00, there we no coffee cups, there was also no sausages, eggs or bacon, only beans. Had to wait 15 minutes for them to be refilled. Staff seemed oblivious when people asked and didn't update anyone if more was actually coming.

Room clean and comfortable. Great to have unlimited wi fi. Breakfast good. Nice bar area to relax in. Unfortunately no Bacardi in stock so couldn't have my usual drink. Staff apologetic and accommodating. Would recommend hotel without a doubt.

I cannot find fault, the staff, the room, the food, the bar....everything was great

It was a good one

Overall happy with the service we received. Only thing that we were disappointed with was there were no tea or coffee making facilities in the room which we have had on previous visits.

I stayed with my dog for the National Pet Show. I needed somewhere dog friendly, convenient and not too expensive that offered easily accessible breakfast and supper. If met all my needs and the staff were warm, friendly and helpful. My only disappointment was that the room had not been thoroughly hoovered before my arrival. The cleaning was scant. As a result, I found rubbish and medication under the bed and under the curtains - illustrating that the edges of the room and under the bed had clearly not been cleaned - this could have had a dreadful effect on a small child or my dog had I not thoroughly checked the floor for hazards before allowing him to freely roam the room. Staff were suitably apologetic and accepting of my complaint.

not great. the staff are hamstrung by a below average hotel. the receptionist/manager Mo (i think that was his name) did everything he could to accommodate us, i couldn’t rate his service as anything but excellent, but he is being let down by ibis in my opinion.

Unfortunately we had some minor issues with our ensuite which I told the gentleman on reception on Friday morning and was impressed that he was going to put the room out of action until the problems were resolved

Check-in was excellent, the room was comfortable. The restaurant seemed understaffed, both in the evening and at breakfast.