Novotel Singapore On Stevens Hotel 4 stars

TripAdvisor rating 4.5/5 563 reviews
Novotel Singapore On Stevens
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Hotel extras

  • Tropical Lush Urban Paradise.

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens.

  • Unlimited high-speed internet access on multiple devices.

  • 24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets.

  • Free parking during lunch and dinner. Overnight parking for hotel guests.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Singapore Changi AirportPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check OutPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Babysitting on request
  • Outdoor tennis court
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 14 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Novotel Singapore on Stevens is an award-winning hotel, equipped with an infinity pool, lap pool, tennis court, 24-hour gym, 9 meeting spaces, ballrooms and 11 restaurants.

Hotel location

Novotel Singapore On Stevens

Orchard District
28 Stevens Road, #01-01
257878
257878
singapore
singapore

Tel: +6564916100

Fax: (+65)64916085

Contact email

Check-in from 14h00

Check out up to 12h00

  • 105, 132, 190, 972 :   CITY

  • MRT BLUE LINE :   DOWNTOWN LINE STEVENS

  • By plane

    Singapore Changi Airport At 2km / 12 miles - Shuttle paying

GPS :1.313439, 103.828417

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Premier Floor Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Premier Suite with 1 king bed

  • Max. number of persons: 4
  • Area: From 48
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: Regional

Food Exchange features an international cuisine with live cooking stations, where the chefs prepare the food right in front of you. The open, relaxed setting is open from 6.30am to 10.00pm - perfect for breakfast, lunch and dinner.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'APÉRITIF TAPAS BAR

Photo non contractuelle / Strictly non binding

L'Apéritif Tapas Bar serves French-inspired cocktails and European and Asian tapas. The ideal place to unwind with friends, or enjoy the wide selection of wines, craft beers and signature cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 450

  • Maximum capacity: 420 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Novotel Singapore On Stevens

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

4,882 reviews

tripadvisor

TripAdvisor Rating 4.5/5

563 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

It was a very pleasant stay.

Customer review rating 4.4/5

Prem Couples - 09/10/2019 AccorHotels review

We had a wonderful experience celebrating our 25th wedding anniversary . Mr Sho - the guest relations officer, especially , took great care to upgrade us to a deluxe room with club facilities. The staff were polite and accommodating.

Dear T.P, Best wishes on your 25th Wedding Anniversary and thank you very much for your fantastic review of Novotel Singapore on Stevens! Service is a top priority for us and hence I am delighted to know that our team members rendered their services well. Your comments have been shared with them and I am sure that this will serve as an encouragement as we strive to continuously improve the quality of our services. On behalf of the Management and team members here at Novotel Singapore on Stevens, thank you very much for choosing to stay with us. We look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Wonderful complex with friendly and helpful staff to ensure a great stay in Singapore, lots of services to ensure simplicity.

Customer review rating 4.4/5

M. Couples - 08/10/2019 AccorHotels review

We had a nice room with a good view and the room was serviced well by your staff. The meal venues offered good variety and different experiences for dining at reasonable prices. The complex was appealing and the décor was quite fashionable. The shuttle bus service was excellent and made our holiday experience efficient and well provided for. The staff were friendly and happy to help.

Dear S.P, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Great room, shame about the service

Customer review rating 4.4/5

Jennifer Families - 08/10/2019 AccorHotels review

When we arrived at the hotel, having not slept on the plane from Europe, there was no warmth nor smile from the front reception. No one offered to take our bags. We were firmly told that a room would be available at 2pm [check in time] and she did not offer to call us if a room was ready earlier. When we arrived back to the hotel at 2:30pm, the male receptionist advised that 'Unfortunately, your room not ready, it is clean but we have to verify first'. What on earth?? When I asked to confirm that they 'verify' that a rollaway would be set up, he informed me that 'Unfortunately there is no rollaway bed'. This was incredibly frustrating as we had booked the room on the proviso that there would be a bed for my child. There was no apology whatsoever, at no time did he utter the word sorry. He said that he will upgrade us to a larger room. When we eventually arrived to our room at 2:45pm, we noted that there was a small sofa in the room which is what my daughter was forced to sleep on. We waited yet another 15 minutes [after having to call to find out how far away our luggage would be] before the bags arrived up to the room, by this stage we had not slept for over 36 hours. It is very disappointing that no one pro-actively thought to make our check in experience more positive. I have since shared my experience with countless friends, we travel a great deal and it has been by far the poorest experience we have had in a hotel for a long time. Shame on your very apathetic front of house staff. The quality of the room was great however and we had all the amenities we required.

Slight Disappointment this visit

Customer review rating 4.4/5

Ian R. Business - 08/10/2019 AccorHotels review

Always stay here when in Singapore as it offers everything I need at good value. My only issue this trip was that two service trolleys were permanently parked at either end of the hallway 24/7 on the 8th floor. Can understand when servicing rooms but no rooms were being serviced 24/7. While it did not create a problem it was not a nice look & gave a feeling of having unfinished things laying around. The trolleys could at least be moved from the hallway when not in use to make the hallways look clean & tidy. Small thing but it is customer perspective.

Extremely Satisfied

Customer review rating 4.4/5

J. Families - 08/10/2019 AccorHotels review

Good Location ( near bus Stop ), near shopping area ( orchard ), the room is quite big ( + sofa Bed )

Dear J.J, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Ecxiting

Customer review rating 4.4/5

Dodik Couples - 08/10/2019 AccorHotels review

Cozy, complete, care

Dear D.P, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

good

Customer review rating 4.4/5

刘. Business - 08/10/2019 AccorHotels review

OK

Dear H.L, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

A super stay

Customer review rating 4.4/5

Horst Families - 08/10/2019 AccorHotels review

The staff are real superstars

Dear H.W It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Nice and Comfortable Hotel

Customer review rating 4.4/5

Melanie Business - 07/10/2019 AccorHotels review

Everything is great, room is good and bed is comfortable. Will definitely come back.

Dear Y.F, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Just great

Customer review rating 4.4/5

Haleem K. Business - 07/10/2019 AccorHotels review

Excellent stay

Dear K.M, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Novotel on Stevens Road review

Customer review rating 4.4/5

Emerson F. Business - 07/10/2019 AccorHotels review

Rooms ate quiye nice and clean. Bed was comfortable. But dining experiences are poor in terms of food quality and service.

Dear E.F, We very much appreciate your comments regarding your stay at the Novotel Singapore On Stevens. I regret to note your disappointment with the variety of food served at Food Exchange during your visit. I appreciate your bringing this to our attention and therefore giving us an opportunity to improve. I have also advised our Food & Beverage team to review our current food selections accordingly. Thank you again for sharing your experience, and we look forward to welcoming you again soon. Sincerely, Kevin Bossino General Manager

Good value for money

Customer review rating 4.4/5

Naville C. Solo - 07/10/2019 AccorHotels review

I'm pleased with the design of the room, its contemporary feel, and the quiet and pleasant surrounds, its 'in the city yet not in the city' vibe. It helps too that Papa Rich is just next to it where one could get his fix of local Asian food and that the city is just a short drive away. And all this at a reasonable price. Indeed, a good place to check in for a simple, no frill, but an enjoyable stay no less.

Dear N.C.H, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. And also appreciate the opportunity you have given us to identify areas needing improvement through your constructive review. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Great Stay!!

Customer review rating 4.4/5

Wari Families - 07/10/2019 AccorHotels review

Always a pleasure staying Accor hotel group, nice place, nice city, and clean.

Dear W.T It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

A mixed bag: much in the hotel is solid but in-room food delivery too slow and taxi management a joke.

Customer review rating 4.4/5

James M. Business - 07/10/2019 AccorHotels review

Per the above "title", the key issue for a business traveler is simplicity: for room service to take nearly an hour thereby impacting the timing to prepare for my next meeting, this is not good. For the taxi management to be borderline inept when I'm trying to get to a meeting is not good (plus, the attendants are incurring call taxi charges and not advising the guests). Finally, I met at the bar one night and the service was mediocre at best.

L S T.

Customer review rating 4.4/5

Lam S. T. Families - 07/10/2019 AccorHotels review

Everything is fine from checking in and check out. The staffs are nice and polite.

Dear L.S, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Above expectation

Customer review rating 4.4/5

Ester Couples - 07/10/2019 AccorHotels review

It was our first staycation in Singapore and we were surprised to find out we got upgraded to the Premier room! Staff were all very friendly and we truly enjoyed our weekend at Novotel. Thank you!

Dear Y.X.E, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

A very comfortable business hotel

Customer review rating 4.4/5

Vikram J. Business - 07/10/2019 AccorHotels review

A very comfortable stay, the room was well decorated with useful amenities. The restaurants were nice with a good breakfast spread. The staff were exceptional and helped in every way possible.

Dear V.J, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Novotel on Stevens

TripAdvisor rating 4.5/5

Tricia P Business - 07/10/2019 TripAdvisor review

Overall a lovely hotel with a variety of dining choices nearby. This was nice to be able to go downstairs and eat something other than room service on those busy nights when work does not stop after leaving the office. No cab ride required to get to Italian, sushi, Indian, wine bar and tapas choices. The room was clean, comfortable and quiet. Nice views from the room and the pool area. Only downside is that the MRT isn't conveniently located but if you are OK with taking a cab or have a car then no worries.

Oct Business Visit

TripAdvisor rating 4.5/5

Ian R Business - 07/10/2019 TripAdvisor review

Stay at the this hotel for business when in Singapore. It is good value for money. Rooms are serviced well and are always clean & tidy. This trip it was a little disappointing that on the 8th floor two room service trolleys were at both end of the hallway 24 hours a day. While it did not create any issues it was not a good look to continuously see these trolleys & no rooms being cleaned. A minor thing hopefully the management will address. It will not stop me staying at this hotel.

very adaquate with some nice amenities, i.e. fantastic gym

Customer review rating 4.4/5

K.s. Business - 06/10/2019 AccorHotels review

Service outstanding, food average, outdoor space available for meetings was lovely. Location convenient and easy.

Dear K.T, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager
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