Novotel Singapore On Stevens Hotel 4 stars

TripAdvisor rating 4.5/5 496 reviews
Novotel Singapore On Stevens
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Hotel extras

  • Tropical Lush Urban Paradise.

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens.

  • Unlimited high-speed internet access on multiple devices.

  • 24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets.

  • Free parking during lunch and dinner. Overnight parking for hotel guests.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Singapore Changi Airport
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check Out
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Babysitting on request
  • Outdoor tennis court
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 14 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Novotel Singapore on Stevens is an award-winning hotel, equipped with an infinity pool, lap pool, tennis court, 24-hour gym, 9 meeting spaces, ballrooms and 11 restaurants.

Hotel location

Novotel Singapore On Stevens

Orchard District
28 Stevens Road, #01-01
257878
257878
singapore
singapore

Tel: +6564916100

Fax: (+65)64916085

Contact email

Check-in from 14h00

Check out up to 12h00

  • 105, 132, 190, 972 :   CITY

  • MRT BLUE LINE :   DOWNTOWN LINE STEVENS

  • By plane

    Singapore Changi Airport At 2km / 12 miles - Shuttle paying

GPS :1.313439, 103.828417

Currently, close to our hotel

Orchard Road, visit

From 01/01/2018 to 31/12/2019

At 1.6 km

National Museum of Singapore, visit

From 01/01/2018 to 31/12/2019

At 2.9 km

Peranakan Museum, visit

From 01/01/2018 to 31/12/2019

At 3.1 km

Singapore Art Museum, visit

From 01/01/2018 to 31/12/2019

At 3.2 km

Singapore Philatelic Museum

From 01/01/2018 to 31/12/2019

At 3.2 km

Raffles Hotel, visit

From 01/01/2018 to 31/12/2019

At 3.5 km

Law of the Land, exhibition

From 19/10/2016 to 18/10/2021

At 3.6 km

Formula 1 2019 "Singapore Airlines" Singapore Grand Prix

From 22/09/2019 to 22/09/2019

At 4.3 km

Singapore Flyer, visit

From 01/01/2018 to 31/12/2019

At 4.6 km

East Coast Park, walk

From 01/01/2018 to 31/12/2019

At 13 km

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior Room with 1 double bed

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 2 single beds

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 1 double bed

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 2 single beds

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Premier Floor Room with 1 double bed

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Premier Suite with 1 king bed

  • Max. number of persons: ‌4
  • Area: From 48
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: Regional

Food Exchange features an international cuisine with live cooking stations, where the chefs prepare the food right in front of you. The open, relaxed setting is open from 6.30am to 10.00pm - perfect for breakfast, lunch and dinner.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'APÉRITIF TAPAS BAR

Photo non contractuelle / Strictly non binding

L'Apéritif Tapas Bar serves French-inspired cocktails and European and Asian tapas. The ideal place to unwind with friends, or enjoy the wide selection of wines, craft beers and signature cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 450 m²

  • Maximum capacity: 420 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Novotel Singapore On Stevens

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

4,221 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

496 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

short stay in Singapore

TripAdvisor rating 4.5/5

Passport149641 Family - 23/06/2019 TripAdvisor review

Nice place, great location, nice pool, nice hotel with very professional service from reception, from breakfast place, lounge as well as housekeeping. Recommad this place if you want to visit Singapore

Lacking in some aspects

Customer review rating 4.5/5

Anonymous Couples - 19/06/2019 AccorHotels certified review

Accor benefits not honoured. Front desk lady not knowledgeable about the program. Failed to provide program benefits and couldn't comprehend my queries. Housekeeper(Chinese guy on executive floor) was excellent. Not many choices in lounge but Reuben provided excellent service.

Good Weekend Relax and Recharge

Customer review rating 4.5/5

Ginno Couples - 19/06/2019 AccorHotels certified review

Good: The room was well designed and bright. Lap pool was good cos it allowed proper swimming. Food at FoodExchange (weekend dinner) and at the WineStone were good. All the staff were friendly. Bad: Presence of flies in the room and in the restaurants. No ala carte breakfast alternatives to the buffets. There were some cold sandwiches and croissant in FudgeBar but will be good if hot breakfast is available.

Dear G.H.H, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. And also appreciate the opportunity you have given us to identify areas needing improvement through your constructive review. We love your feedback, and I would be incredibly grateful if you could take a couple of minutes to write a quick Tripadvisor review: https://goo.gl/a234km for us. If I can be of any assistance regarding any future bookings, please do not hesitate to contact me directly. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Overall great value for staycation

Customer review rating 4.5/5

R3y_h Couples - 19/06/2019 AccorHotels certified review

Nice clean rooms and facilities

Dear R.H, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

excellent

Customer review rating 4.5/5

Lalaine S. Families - 18/06/2019 AccorHotels certified review

all staff,front desk are all friendly...rooms are all good we enjoyed are stay there.

Dear L.S, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Awesome

Customer review rating 4.5/5

Yoggie Business - 17/06/2019 AccorHotels certified review

Please improve on wife & breakfast

Dear R.S, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. And also appreciate the opportunity you have given us to identify areas needing improvement through your constructive review. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager
Customer review rating 4.5/5

Anonymous Business - 16/06/2019 AccorHotels certified review

Great

Dear W.T.R, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Confused and Disappointed Upon Check In

Customer review rating 4.5/5

L. G. K. Business - 14/06/2019 AccorHotels certified review

I booked directly through my Accor Membership email link and gave my credit card to secure the booking but when I checked in the reception said I am not entitled to the rate as I used a wrong credit card. And insisted to charge me the available rate which is even higher than if I were to book on Agoda even though I booked directly as a club member. Then later when I needed to validate my parking, I realized that I am only entitled to 1 parking in a day. I have travelled and parked in many hotels, this is my first time ever in a hotel that only allow one access per day which is a great inconvenience.

Good but ruined by shuttle service

Customer review rating 4.5/5

Krishna Families - 14/06/2019 AccorHotels certified review

Good despite not-so-strategic location, but ruined by the hotel's shuttle service! Not only the driver didn't care for the left-behind passengers, but also dare to rudely scolded and threw away passengers. Mind you that they are your guests in the hospitality business that not much of hospitality in your case

It’s just OK

Customer review rating 4.5/5

J Friends - 14/06/2019 AccorHotels certified review

Fine, amenities should be placed in the room. Service is just OK, I’ve been to places that are better

Dear T. T, Thank you for your feedback. I appreciate the opportunity you have given us to identify areas needing improvement through your constructive review. Thank you again for sharing your experience and we look forward to welcoming you back in the near future. Sincerely, Kevin Bossino General Manager

Satisfied

Customer review rating 4.5/5

Zarir R. J. Business - 14/06/2019 AccorHotels certified review

Excellent

Dear Z.J, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Excellent service

Customer review rating 4.5/5

Allison Business - 13/06/2019 AccorHotels certified review

The staff at the Novotel on Stevens give professional service. Ruben in the Lounge is a credit to the hotel. His attention to detail is exceptional and he makes every guest feel special. I would not hesitate to recommend the Novotel on Stevens to my friends and colleagues.

Dear A.J, It is my pleasure to learn that you had an overall positive experience with us. Your comments have been shared with the teams especially to Ruben from the Premier Lounge and I am sure that this will serve as an encouragement as we strive to continuously improve our products and the quality of our services. Thank you for choosing Novotel Singapore on Stevens! We certainly look forward to the pleasure of welcoming you back and delivering another memorable experience! Sincerely, Kevin Bossino General Manager

Loved the stay! Will definitely return

Customer review rating 4.5/5

David K. Business - 13/06/2019 AccorHotels certified review

Great new rooms away from the hustle and bustle of city life. Room is spacious, well maintained and great housekeeping.

Dear K.K, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Comfortable and easy

Customer review rating 4.5/5

Anonymous Families - 13/06/2019 AccorHotels certified review

The receptionist made a much appreciated effort to put our family’s rooms all in the same floor at check in. The bed, room temperature and amenities made the stay comfortable. The breakfast was 90% the same food everyday though. Would consider staying again.

Dear P.R, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. And also appreciate the opportunity you have given us to identify areas needing improvement through your constructive review. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Lovely staff

Customer review rating 4.5/5

Edison Solo - 13/06/2019 AccorHotels certified review

The staff is so warm and helpful right from the moment I checked in till I got on my taxi. The manager Lin at the breakfast restaurant is so friendly and extremely helpful and very kind to kids and babies

Dear E.T.P, It is my pleasure to learn that you had an overall positive experience with us. Your comments have been shared with the teams especially to Lin from the Food Exchange and I am sure that this will serve as an encouragement as we strive to continuously improve our products and the quality of our services. Thank you for choosing Novotel Singapore on Stevens! We certainly look forward to the pleasure of welcoming you back and delivering another memorable experience! Sincerely, Kevin Bossino General Manager

Food choices

Customer review rating 4.5/5

Jenny Solo - 12/06/2019 AccorHotels certified review

room service food was not tasty. I ordered premium beef burger, the meat was dry and tasteless. Choice of food wasn't much. Not much choice for TV channel , especially chinese movie

Warm and sincere service from event sales to planning to execution and stay

Customer review rating 4.5/5

Ken S. Couples - 12/06/2019 AccorHotels certified review

We got married here on Saturday 8th June. My wife stayed on 7th and we both stayed on the 8th. The service from events and banquet team was amazing. But even more so, the layout of the rooms just made everything very convenient. We particularly enjoyed the mini bar and the lounge. The rooms were well designed. We like the bronze coloured/dark-coloured reflective surfaces that made the rooms feel so much bigger yet at the same time didn’t make it feel intrusive (that having mirrors would do). The sitting/lounge area in the suite seemed small at first glance but was nice and comfy and actually rather big for a few friends to sit at. We like the bathroom layout with the two opposing sinks Even though the towel rack was in the shower, it didn’t feel claustrophobic and ended up being a handy way to grab the towels after the shower. Great design. Breakfast was very good. The selection contained the food that we wanted to have. Wife loved the cheese. All in well executed.

Dear K.S, Congratulations on this wonderful journey, as you build your new lives together. It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Very pleasant stay

Customer review rating 4.5/5

Capt.kedar D. Families - 12/06/2019 AccorHotels certified review

Hotel is well done up,very hygienic. Staff is friendly and helpful.

Dear K.V, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Good on short term stay, bad on long term

Customer review rating 4.5/5

Dion Couples - 12/06/2019 AccorHotels certified review

Excellent welcome drink. Kudos to the bartender. Hotel facilities and amenities are as expected of Accor Novotel standard. Sharp and on-time shuttle to Orchard, even during rush hours the departure and pick-up was neat. If we stayed for 1 night only maybe it would be a perfect experience. Unfortunately we stayed for 4 nights and I noticed that there's too many part-timer(?) / youngsters hired to clean the room. Toilet was not cleaned properly, on the 2nd night it start to have pee smell. On the first day I noticed the headrest for bed was not cleaned at all, it has the oily-hair mark you usually see in the MRT/bus window from previous tenant resting their head there. Cleanliness could do better. The flush was somehow broken on the 3rd day (fixed promptly). The TV. I don't know if it's have something to do with my separate booking (4 separate bookings for each night, alternate using free stay of Accor membership), but the TV was turned on by itself each dawn around 4AM. First night we thought the remote was accidentally pressed. No big deal. Second night, my partner couldn't sleep so she was watching TV, and while she's in the toilet (with TV on), around 4AM it got turned off by itself. She thought I turn it off. But I didn't. Feeling uneasy, the third night we were sound asleep with remote on the table, yet it still got turned on by itself (my partner start to freak out). Finally on the 4th night we called the technician, he also don't know what caused it, so we decided to just unplug the cable instead. My partner being spooked out from the previous night couldn't sleep until 4AM, afraid the unplugged TV still got turned on by itself. Check out was snappy.

Great

Customer review rating 4.5/5

Mehek K. Families - 12/06/2019 AccorHotels certified review

Great experience. Lovely breakfast. Clean room, however there are fruit flies which were noticed throughout the 4 days we stayed in the room, despite the complains they were around. Overall satisfying.

Dear M.K, It is my pleasure to learn that you had an overall positive experience with us. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback has been shared with our Executive Housekeeper for further review and constructive action. I appreciate your bringing this to our attention and therefore giving us an opportunity to improve. On behalf of the Management and team members here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again Sincerely, Kevin Bossino General Manager
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