Novotel Singapore On Stevens Hotel 4 stars

TripAdvisor rating 4.5/5 493 reviews
Novotel Singapore On Stevens
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Hotel extras

  • Tropical Lush Urban Paradise.

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens.

  • Unlimited high-speed internet access on multiple devices.

  • 24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets.

  • Free parking during lunch and dinner. Overnight parking for hotel guests.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Singapore Changi Airport
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check Out
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Babysitting on request
  • Outdoor tennis court
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 14 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Novotel Singapore on Stevens is an award-winning hotel, equipped with an infinity pool, lap pool, tennis court, 24-hour gym, 9 meeting spaces, ballrooms and 11 restaurants.

Hotel location

Novotel Singapore On Stevens

Orchard District
28 Stevens Road, #01-01
257878
257878
singapore
singapore

Tel: +6564916100

Fax: (+65)64916085

Contact email

Check-in from 14h00

Check out up to 12h00

  • 105, 132, 190, 972 :   CITY

  • MRT BLUE LINE :   DOWNTOWN LINE STEVENS

  • By plane

    Singapore Changi Airport At 2km / 12 miles - Shuttle paying

GPS :1.313439, 103.828417

Currently, close to our hotel

Orchard Road, visit

From 01/01/2018 to 31/12/2019

At 1.6 km

National Museum of Singapore, visit

From 01/01/2018 to 31/12/2019

At 2.9 km

Peranakan Museum, visit

From 01/01/2018 to 31/12/2019

At 3.1 km

Singapore Art Museum, visit

From 01/01/2018 to 31/12/2019

At 3.2 km

Singapore Philatelic Museum

From 01/01/2018 to 31/12/2019

At 3.2 km

Raffles Hotel, visit

From 01/01/2018 to 31/12/2019

At 3.5 km

Law of the Land, exhibition

From 19/10/2016 to 18/10/2021

At 3.6 km

Formula 1 2019 "Singapore Airlines" Singapore Grand Prix

From 22/09/2019 to 22/09/2019

At 4.3 km

Singapore Flyer, visit

From 01/01/2018 to 31/12/2019

At 4.6 km

East Coast Park, walk

From 01/01/2018 to 31/12/2019

At 13 km

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior Room with 1 double bed

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 2 single beds

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 1 double bed

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 2 single beds

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Premier Floor Room with 1 double bed

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Premier Suite with 1 king bed

  • Max. number of persons: ‌4
  • Area: From 48
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: Regional

Food Exchange features an international cuisine with live cooking stations, where the chefs prepare the food right in front of you. The open, relaxed setting is open from 6.30am to 10.00pm - perfect for breakfast, lunch and dinner.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'APÉRITIF TAPAS BAR

Photo non contractuelle / Strictly non binding

L'Apéritif Tapas Bar serves French-inspired cocktails and European and Asian tapas. The ideal place to unwind with friends, or enjoy the wide selection of wines, craft beers and signature cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 450 m²

  • Maximum capacity: 420 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Novotel Singapore On Stevens

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

4,188 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

493 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.5/5

Wannapat Business - 11/06/2019 AccorHotels certified review

Very good experience

Dear W.R, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager
Customer review rating 4.5/5

Anonymous Couples - 11/06/2019 AccorHotels certified review

I quite like the breakfast. Spread was good and coffee was good. I also like the bed. It was very comfortable.

Dear J.N, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

It's a comfortable stay at the hotel.

Customer review rating 4.5/5

Anonymous Couples - 11/06/2019 AccorHotels certified review

The room was clean and cozy. Amenities were new and modern. Food ordered through room service is delicious. Food at Premier food longue needs huge improvement.

Dear T.H. L, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Worth it

Customer review rating 4.5/5

Jitender K. N. Families - 11/06/2019 AccorHotels certified review

Good experiance stay in novotel

Dear J.K, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Delightful stay!

Customer review rating 4.5/5

Anonymous Solo - 11/06/2019 AccorHotels certified review

The hotel is highly recommended for its location, ambiance, room cleanliness and great customer service. Just that I have one comment since the hotel is high occupancy, I was given a twin room though I have booked for double or queen size bed. But the rest of the stay is great!

Dear D.R, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Better already but can be improvelike

Customer review rating 4.5/5

Yoko Business - 10/06/2019 AccorHotels certified review

Like the place ,everything just that the house keeping seems to be noisy .as can hear them while i m sleeping in the room

Dear H.B, It is my pleasure to learn that you had an overall positive experience with us. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback has been shared with our Executive Housekeeper for further review and constructive action. I appreciate your bringing this to our attention and therefore giving us an opportunity to improve. On behalf of the Management and team members here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again Sincerely, Kevin Bossino General Manager

Overall it was an enjoyable experience

Customer review rating 4.5/5

Pouyeh Solo - 10/06/2019 AccorHotels certified review

Great location, service and food

Dear P.V, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Not enough staffs in check-out time even not really rush hours (only one spot) even

Customer review rating 4.5/5

Silasith K. Business - 10/06/2019 AccorHotels certified review

Hotel room is fine but service during check in and out not enough man-power. I still did not get invoice for company redemption due to delay in check out. Staff promised me to send invoice via mail but I still did not get them.

Check in was quite slow, Other than that the rooms were nice and clean.

Customer review rating 4.5/5

Anonymous Friends - 10/06/2019 AccorHotels certified review

Overall it was good.

Dear Sue, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager
Customer review rating 4.5/5

Diane Couples - 10/06/2019 AccorHotels certified review

Lobby is too busy and not attentive to customer needs . Concierge is non existent.

Everything is okay

Customer review rating 4.5/5

Hananto H. D. Families - 10/06/2019 AccorHotels certified review

Good enough. Staffs are very helpful

Dear H.H, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Good

Customer review rating 4.5/5

Derek Friends - 09/06/2019 AccorHotels certified review

The room was spacious and clean. The staffs in the premium lounge at wonderful especially Reuben, who assisted me when I have some problems with the room. And he also remember and honored his promise to me at least 3 months ago and he remembered. The service that Reuben have, I believe it truly from his bottom of his heart and take pride of his work. Good job.

Dear Y.O, It is my pleasure to know that the team rendered their services well especially Reuben from Premier Lounge. Your comments have been shared with them and they are glad to receive such positive compliments. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

quite satisfied

Customer review rating 4.5/5

Therecia Families - 09/06/2019 AccorHotels certified review

Overall is good. Location is very convenient and easy access to everywhere. Very helpful hotel staffs and good hospitality. Clean room and nice view. However the bathroom is a bit too small and the hotel bed is not very comfortable

Dear T.W, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. And also appreciate the opportunity you have given us to identify areas needing improvement through your constructive review. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Awesome 1 night

Customer review rating 4.5/5

Ideshni Couples - 09/06/2019 AccorHotels certified review

We stayed at Novotel by chance as Mercure was fully booked. But we were wow’d by the check in experience, the room - amazing, breakfast was incredible. Wished we could have stayed longer.

Dear I.D, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

A nice hotel in a quiet location

Customer review rating 4.5/5

Ken Business - 08/06/2019 AccorHotels certified review

I stayed at the Novotel on Stevens on several occasions during my trips to Singapore.The rates are attractive for this class of hotel if I can get it priced at $200 all inclusive.Anything above this travellers will have more and better choices. I like this hotel as it's relatively new and in a quiet location (if you can get rooms facing Balmoral,not the main Stevens road).The frontage is big so very convenient for drop off or pick up.Room size is decent but the toilet is a bit cramped.Shower area is a good size and good water pressure.The garage is spacious and well lit. I guess the main downside is the lack of in house restaurants (only a coffee house).That said there a a few external restaurants dotted around the hotel's compound.

Dear C.H, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

All positive apart from 2 negative points

Customer review rating 4.5/5

Anonymous Business - 08/06/2019 AccorHotels certified review

Room cleaning most days was after 3pm, despite leaving the green light on all day. The complimentary mini bar was a nice touch, but not irritating that it was not refilled so the one thing I did consume, a toblerone, had to be requested each time.

Dear T. N, It is my pleasure to learn that you had an overall positive experience with us. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback has been shared with our Executive Housekeeper for further review and constructive action. I appreciate your bringing this to our attention and therefore giving us an opportunity to improve. On behalf of the Management and team members here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Satisfactory with scope for improvement

Customer review rating 4.5/5

Manish J. Families - 08/06/2019 AccorHotels certified review

Good Part Ambience, rooms, decor, lay out, front desk staff, breakfast, quality of rooms etc., Scope for improvement House keeping was terrible ( didn't clean the room despite three reminders on 31st), young staff at the breakfast preparing omelette was rude. His behaviour was racist and should be reprimanded however I didn't want to spoil my morning mood. Hope you will come back to me on steps taken.

Simply Superb

Customer review rating 4.5/5

Bernard H. Solo - 07/06/2019 AccorHotels certified review

Comprehensive Facilities, Good Service and Oasis of Tranquilities. Specially mention and applaud Club Lounge staff or Mirah, Tarini and Rueben for their good service for being friendly, helpful and served with passion and smiles.

Dear Bernard, It is my pleasure to know that the team rendered their services well.Your comments have been shared with them and they are glad to receive such positive compliments. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Average

Customer review rating 4.5/5

Weiying Couples - 07/06/2019 AccorHotels certified review

Amenities were adequate, room was of a good size, beds were comfortable. Limited food options around and buffet breakfast was a nightmare on the second day as there was not enough wait staff and not enough food available.

Dear W.Y, Thank you for taking the time to tell us about your experience at the Novotel Singapore On Stevens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. On behalf of the Management and team members here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again Sincerely, Kevin Bossino General Manager

New hotel,very clean,goodstaff

Customer review rating 4.5/5

D. L. P. Couples - 07/06/2019 AccorHotels certified review

Perfect holiday with your hotel,location goods,very clean,goos staff

Dear L.P, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager
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