Hotel - Novotel Singapore On Stevens
Novotel Hotel Novotel Hotel

Novotel Singapore On Stevens Hotel

4.5/5 438 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Japanese
  • Reception open 24 hours a day
  • Late Check Out
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
  • Outdoor tennis court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 14 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Novotel Singapore on Stevens is an award-winning hotel, equipped with an infinity pool, lap pool, tennis court, 24-hour gym, 9 meeting spaces, ballrooms and 11 restaurants.

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 254 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 28 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Opening windows
    • WIFI in your room
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 3,536 reviews

Our guest reviews for Novotel Singapore On Stevens

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 438 reviews
Michael L. Solo - 12/03/2019 AccorHotels certified review
« Fantastic hotel »

Location is great ,shuttle bus to the orchard shopping district is very good service.great friendly staff fantastic facility's and close by reastaurants just outside the entrance what more could you ask for .great infinity pool too.rooms are serviced daily nice modern furniture . Definitely staying there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.L, Thank you for making us your choice of stay and the pleasure is ours to have been at your service. I am glad to know that you had an overall great stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Edmund D. Business - 12/03/2019 AccorHotels certified review
« Excellent. Will definitely recommend others to stay. »

Excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear E.D, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Ra Couples - 12/03/2019 AccorHotels certified review
« great »

room was clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L.A, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Vay183 Couples - 12/03/2019 AccorHotels certified review
« Really disappointing for new Accor hotels »

I was told that Novotel on Stevens is considered as new as even some taxi drivers have never been there. But for a new hotel, an Accor hotel, our experience was not good at all. Our room has bad AC (not cold enough on 16 degree setting) and bad plumbing. Water was leaking and as I was a light sleeper, I coukdn't sleep a wink. We request to move to another room the next day. The request was accepted and handled well but again we had plumbing problems. Since the AC was ok (cold enough on 21 degree setting) my husband decided to just turn off the water faucet and turn it on only when needed to avoid the leaking. This is naturally a major inconvenience.

Anna Business - 12/03/2019 AccorHotels certified review
« A lovely, relaxing stay in a fantastic location. Will be back! »

Fantastic. The rooms are very clean and the beds are very comfortable. The staff were friendly and most helpful. The pools were great for relaxing in well into the evening. Little things like the shuttle bus into the main shopping district were another great addition. Breakfast options were also excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A.B, Thank you for making us your choice of stay and the pleasure is ours to have been at your service. I am glad to know that you had an overall great stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Anonymous Business - 12/03/2019 AccorHotels certified review
« Comfortable quality accommodation. »

I found everything just right for my needs - which was to attend a conference. Further more, your staff was extremely helpful & I loved having the free shuttle service to Orchard road!

Our hotel has responded to the review
Our hotel has responded to the review

Dear T.W, Thank you for making us your choice of stay and the pleasure is ours to have been at your service. I am glad to know that you had an overall great stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Sharon L. Families - 11/03/2019 AccorHotels certified review
« Pleasant staycation »

The layout of our room was convenient and we enjoyed the wide variety of tv programs. However the water from the kettle provided had a bitter taste. Previous guest must have made coffee in it as it had brown stains. The breakfast was good and had enough variety to keep us happy. If you don’t swim or exercise at the gym there isn’t much to see or shop except to eat. And the food outlets like In Piazza and Papa Rich provide very satisfying meals.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. H, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Martyn R. Couples - 11/03/2019 AccorHotels certified review
« Singapore Nights »

My wife and I recently spent 9 nights at the hotel, we found the venue clean and tidy.The staff, especially the team on and around reception were friendly, helpful and well presented. To pick out one member would be unfair to the other members. Housekeeping were good as far as bed making up and bathroom replenishments, however might I suggest a walk around with a vacuum cleaner every so often would be good. The pools were great and gave much relief in the humidity. The hotel run shuttle to Orchard Road running every 30mins we used daily and on occasions twice a day. On our first night we decided on one of the in-house restaurants Food Exchange for dinner. The server on duty gave us a very brief explanation of what was available and as there seemed to be no menu we decided on the buffet, which we found very basic and amazed when the bill came to S$125. Fortunately we are ACCOR members so the discount applied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.J, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Na Business - 11/03/2019 AccorHotels certified review
« Good »

Front desk should be more observant for waiting guests to check in rather than talking amongst themselves or pretending to be busy on their mobile. Even the apology was not sincere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A.R, Thank you for your feedback. I appreciate the opportunity you have given us to identify areas needing improvement through your constructive review. Thank you again for sharing your experience and we look forward to welcoming you back in the near future. Sincerely, Kevin Bossino General Manager

Retna Families - 11/03/2019 AccorHotels certified review
« Wonderful »

Everything was perfect except there wasnt any mini mart. Its very important to have one if u want to accomodate families with young kids.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R.I, Thank you for your feedback. I appreciate the opportunity you have given us to identify areas needing improvement through your constructive review. Thank you again for sharing your experience and we look forward to welcoming you back in the near future. Sincerely, Kevin Bossino General Manager

Nithin Business - 11/03/2019 AccorHotels certified review
« It was good, but could be better »

The overall stay was not great as my previous couple of stays. INDIAN Breakfast was the same everyday. For someone who is staying long term I think it is a problem. I have mentioned the same thing in my previous feedback survey, but looks like NO ACTION was taken. In terms of service, Special thanks to reception and lounge staff namely Evyln, Amy, John and Farisha. Also convey my thanks to Housekeeping staff Sonu/Alka and Wilson. Special thanks to Lucia, who personally dropped by and inquired about my stay. I hope at least this time you will consider my feedback.

Ching L. Business - 11/03/2019 AccorHotels certified review
« MR »

I didn't spend enough time in the hotel to give a full assessment, but it was satisfying enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear W.C, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Lauren Business - 11/03/2019 AccorHotels certified review
« Lovely and comfortable »

It was a relaxing, comfortable experience. I was there for work so was happy to relax after two long conference days. I do think the breakfast is overpriced for what it is, however.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L.M, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Mr. M. Business - 11/03/2019 AccorHotels certified review
« Poor - not what I expect. »

Check in fine. Find room on 8th floor at almost the very end of a long corridor - maybe consider offering transportation to get to room. Restaurant - Poor, three nights same meal, 1st night over salted on everything, 2nd night under cooked & cold, 3rd night cold - very disappointed, spoke to you staff who I think just don't care. (Would be interesting to know if they actually escalated my complaint within the organisation to see if anyone else cares). Went for breakfast before checking out, had breakfast came back to room to find door locked & card not activating door, so now 4 long walks on the 8th floor to go see reception on why door card wont open door to get my bags before check out. I have stayed with Novotel Clarke Quay for many years and moved to Stevens because your facility is new. I will move back to Clarke Quay for all future visits as this was poor. Regarding booking hotel, I always send an email request for reservation, which is never answered, so then I have to telephone to inform I sent an email as to get confirmation of the email... Really.

P A. M. Business - 10/03/2019 AccorHotels certified review
« COMFORTABLE AND CONVENIENT FOR BUSINESS STAY »

Stayed at the Novotel Singapore on Stevens fora few days last week. I had previously stayed at the Mercure next door but found that it did not have any desk area where you could place a laptop for work which was a bit inconvenient. The Novotel rooms , although not large , were by Singapore hotel standards acceptable with a small desk. The room was in very good condition, very clean and well appointed. A reasonable size room and satisfactory bathroom. The staff were very good, very friendly and attentive. I used the Premier Lounge on a few occasions and this was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P.M It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Peter S. Business - 10/03/2019 AccorHotels certified review
« Pretty Good »

Stay was good, staff were great. A few areas we were surprised by; lobby bar closing at 10:00pm, no food, coffee and the hot food in the level 10 club wasn't hot, not even warm. No milk in the bar fridge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P.S, Thank you for your feedback. I appreciate the opportunity you have given us to identify areas needing improvement through your constructive review. Thank you again for sharing your experience and we look forward to welcoming you back in the near future. Sincerely, Kevin Bossino General Manager

Robert L. Business - 10/03/2019 AccorHotels certified review
« Great location and fantastic service »

Great service people location

Our hotel has responded to the review
Our hotel has responded to the review

Dear R.L, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Joseph Business - 09/03/2019 AccorHotels certified review
« Outstanding hotel in Singapore »

Excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J.J, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

C. Business - 09/03/2019 AccorHotels certified review
« Nice »

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear W. K, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

H. X. J. Business - 09/03/2019 AccorHotels certified review
« It feels like home away from home. »

Heading back to the hotel/room every night feels welcoming and very pleasant. The bed was extremely comfy, I had good night rest despite the hours of sleep. Housekeeping and frontdesk staff were great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear X.J, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

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