Hotel - Novotel Singapore On Stevens
Novotel Hotel Novotel Hotel

Novotel Singapore On Stevens Hotel

4.5/5 291 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
  • Reception open 24 hours a day
  • Late Check Out
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
  • Outdoor tennis court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 14 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Novotel Singapore on Stevens is an award-winning hotel, equipped with an infinity pool, lap pool, tennis court, 24-hour gym, 9 meeting spaces, ballrooms and 11 restaurants.

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 254 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 28 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,975 reviews

Our guest reviews for Novotel Singapore On Stevens

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 291 reviews
Friends getaway - 12/08/2018 TripAdvisor review
« Singapore with friends »

Staff, room, premier lounge, pool and location with 10 minute walk up to town or down to station. Very clean awesome rail system and cheap. But food very expensive so shop around. Must do is the gardens by the bay. Awesome

Ron W. Couples - 11/08/2018 AccorHotels certified review
« A break away from the bustle »

It was a pleasant stay. We did not get to use many of the facilities offered but enjoyed the laid back atmosphere.

Omer Business - 11/08/2018 AccorHotels certified review
« i hot upgraded to suite so i loved that »

staff was very warm

Couples - 11/08/2018 TripAdvisor review
« Excellent hotel »

The hotel is Modern, clean, good location, room is good size, with friendly & helpful staff. With international power point installed on both bedsides, comes in very handy. Except the adjoining bathroom and toilet is a little a bit small.

Sami A. Business - 10/08/2018 AccorHotels certified review
« Great service and clean »

The only issue was the maintenance on one of the equipment in the gym has not been done during my stay other than that excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear S.A It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. Please rest assured that your feedback about the gym equipment has been shared with our Chief Engineer for further review and constructive action. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Kurma M. Families - 10/08/2018 AccorHotels certified review
« i think i had made a right choice »

hotel is quite new and located at a quiet neighborhood, but not too far away from Orchard Rd.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.S.K, Thank you very much for your review of Novotel Singapore on Stevens. I am pleased to learn that you were pleased with our location. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Anonymous Couples - 10/08/2018 AccorHotels certified review
« Very pleasant. Good service from staff. »

Appreciated assistance from concierge in arranging shuttle bus to airport. And staff to organise a late checkout with access to Gym shower room after checkout time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.C, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Marge Business - 09/08/2018 AccorHotels certified review
« Nice, clean, and comfortable. »

The hotel is clean, comfortable, and has nice interiors. The staff friendly and accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.G.L.C, Thank you very much for your rewarding review. It is my pleasure to learn that you had an overall positive experience with us and found our hotel nice, clean, and comfortable. Service is a top priority for us and hence I am delighted to know that our team members rendered their services well. Your comments have been shared with them and I am sure that this will serve as an encouragement as we strive to continuously improve the quality of our services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Arun Families - 09/08/2018 AccorHotels certified review
« Average »

I stayed at your hotel from the 27th of July, till the 4th of August this year. Iam summarizing my experience below I have travelled to many countries, as such I can understand when a hotel takes time to get the room ready. What stunned me, when I arrived, was initially how badly trained the front office staff. I was told my booking was for Mercure, when on my Hotel Voucher, the hotel mentioned was clearly Novotel. Then the mercure staff, told me there was a mistake and sent me back to Novotel. After a six hour flight, with children, Ian sure you can understand, that Hotel guests are tired and dont appreciate this. When I requested your front office staff, whether our room could be handed over quickly if possible, the reply was a sarcastic. Your staff person, actually told me that he can chase people out of their rooms just because Iam tired. Let me now mention, that my wife is seven months pregnant, this was the primary reason I asked whether the room could be made ready quickly. Is this how you a treat a hotel guest? I was charged a security deposit on check in. This is information that is never given on any site where one does your hotel booking. I booked the room through booking.com, and even then we were not aware that we will be charged a separate security deposit, after checking in. Would it hurt you to inform someone via email, after he confirms a reservation, that you will charge him some extra amount, once he checks in. We had to change our room, once we checked in. Thankfully you had a suite available. Once again, I was charged an additional amount as a security deposit for the suite. The breakfast served everyday, was the same everyday. If one is staying for more than a week, how can you serve the same dishes everyday. Most hotel chains, change the breakfast dishes every alternate day. I found on several occasions, milk not available, bread not kept. The dishes at breakfast time, tasted so bad, many people skipped it. Even on checking out, we had to almost plead for an extended checkout. OVERALL, I FIND THAT YOU ARE MORE INTERESTED IN BILLING A CUSTOMER/GUEST, THERE IS NO ATTEMPT TO SATISFY A GUEST, AND GIVE HIM A WONDERFUL EXPERIENCE. A PERSON WILL PROBABLY NOT STAY HERE AGAIN, ONCE HE SEES THIS.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A.T Thank you for taking the time to tell us about your experience at the Novotel Singapore On Stevens. I regret to learn that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback has been shared with our Front Office Manager for further review and constructive action. The staff member concerned has already been addressed regarding your feedback and he also been reminded of the importance of remaining professional, considerate and proactive when assisting our guests to prevent such inconveniences in the future. Kindly be assured that your feedback about your dining experience has also been shared with both our Executive Chef and our Director of F&B for further review and constructive action. I am deeply concerned and share your disappointment with the issues you experienced at our Hotel. I appreciate the opportunity you have given us to identify areas needing improvement through your constructive review. I do hope that your experience does not keep you from staying with us again as we look forward to welcoming you back in the near future. Sincerely, Kevin Bossino General Manager

Erwin Families - 08/08/2018 AccorHotels certified review
« Great staycation »

With online check in done, counter waiting time was short, which is good. Requested for infant cot and bath tub, and both were placed in my room within 2 hours. Room was clean. Paid breakfast has good selection and reasonably good standards. Liked the swimming pool too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear E.C, It is my pleasure to learn that you had an overall positive staycation with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Raymond S. Couples - 08/08/2018 AccorHotels certified review
« Staffs are efficient and friendly »

Hotel room are immediate available upon arrival. All my requests during my advance booking are met. Hotel staffs are friendly and efficient. Room are excellent neat and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S.R.C.C, Thank you for your review of Novotel Singapore on Stevens. It is my pleasure to learn that you were pleased with the services rendered by our team members and that all your requests were met in a timely manner. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Anonymous Business - 08/08/2018 AccorHotels certified review
« excellence attentive service »

The rooms are well presented, service was attentive and well trained

Our hotel has responded to the review
Our hotel has responded to the review

Dear S.M, It is my pleasure to learn that you had an overall positive experience with us. Service is a top priority for us and hence I am delighted to know that our team members rendered their services well. Your comments have been shared with them and I am sure that this will serve as an encouragement as we strive to continuously improve the quality of our services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Vivian L. Families - 08/08/2018 AccorHotels certified review
« A bit far but quiet and comfortable hotel »

The hotel is a bit far from the MRT station, for the first few days, I walk from the hotel to MRT station (Stevens), it takes me around 15 mins to walk to the station and it's quite tired especially after a full-day schedule. As it is too tired, for the last few days, I just used the shuttle service. It saves me times and also money. That's great. However, the shulttle to Orchard road only avaible after 10. It's a bit too late if I want to leave the early. And also for the shuttle from Orchard road to hotel, there doesn't have a proper sign of quene, some people just cut in line and this is not fair to those who has waited for long time. For the room, it is comforable with some basic things like shower gel and lotion. However, it's a bit disappointed that there is no comb and shower cap provided. Luckily that I have bring my own. I think it will be better with something for girls like comb/ cotton/ shower cap. Overall the experience is quite good, the room is comfortable and the service is good. The staff are all very nice and help us a lot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear W.L.H, Thank you for your review and it is my pleasure to learn that you had an overall comfortable experience with us. Service is a top priority for us and hence I am delighted to know that our team members rendered their services well. Your comments have been shared with them and I am sure that this will serve as an encouragement as we strive to continuously improve the quality of our services. Please rest assured that your feedback about the shuttle timing has been shared with my Front Office Manager for further review and constructive action. You will be pleased to know that comb and shower caps are available upon request (by dialling 0 on the telephone). On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Anonymous Solo - 08/08/2018 AccorHotels certified review
« A satisfied repeat customer »

As a repeat customer of the hotel brand, I already knew what to expect and I was not disappointed except for one teeny weeny fact that some areas in my room was dusty like the alarm clock and my welcome message had someone else's name.

Our hotel has responded to the review
Our hotel has responded to the review

Dear E.O, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. Please rest assured that your feedback has been shared with our Executive Housekeeper and our Front Office Manager for further review and constructive action. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Mel Couples - 08/08/2018 AccorHotels certified review
« Great »

-

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.P, It is my pleasure to learn that you had an overall great experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Haideh G. Friends - 08/08/2018 AccorHotels certified review
« Top 4 star hotel ,highly recommended. »

I stayed for 4 nights at this hote, I enjoed my stay. It has rather modern design, helpful staff, very nice swimming pool, good restaurat with variable foods. During our stay there was a wedding show and they let us to participate, great service. Downsides in my opinion is that the room was not spacious and the location not very near to Orchard st. In general my feedback is higly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear H.G, Thank you for your rewarding review. It is my pleasure to learn that you had an overall positive 4 night stay with us. and that you enjoyed the wedding show. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Fran K. Families - 07/08/2018 AccorHotels certified review
« Good »

We stayed at Novotel on Stevens for 2 nights. General speaking the new hotel is nice. With lots of restaurants to choose from. Its a pity that the check in counter is not big enough, as the lay out for Lobby seems not been fully utilize. And very appreciate that your staff offer us a chance to have a shower at Gym even if we checked out. It helps us to refresh before heading to the airport. Francesca

Our hotel has responded to the review
Our hotel has responded to the review

Dear K.T.C, Thank you for your review of Novotel Singapore on Stevens. It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Winston C. Business - 07/08/2018 AccorHotels certified review
« Comfortable stay and friendly staff »

Generally, comfortable stay though I think there are not enough check-in/check-out desks manned. Sometimes there is only 1 staff manning the desks and there is a long waiting period. In addition, on the day of check-in, I was told the room was not ready as occupancy was full and the staff were working hard to clean the room as fast as possible. I got the room at 2:30 pm. Your hotel must be extremely popular :) Breakfast at Food Exchange is pretty decent with a wide spread of choices though It's rather strange Novotel designed the swimming pool next to the Food Exchange restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C.W.T.W, Thank you very much for your positive review and it is my pleasure to learn that you had an overall comfortable experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. Please rest assured that your feedback about your check-in experience has been shared with the Front Office Manager for further review and constructive action. Indeed we have been rather blessed in the past week where the hotel has been running close to full occupancy. I would like to take this opportunity to sincerely thank you for your kind understanding as our team members do work very hard to ensure that all rooms are ready for our arriving guests. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Anonymous Couples - 06/08/2018 AccorHotels certified review
« Nice new hotel »

Prompt service and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear B.C, It is my pleasure to learn that you had an overall positive experience with us. Service is a top priority for us and hence I am delighted to know that our team members rendered their services well. Your comments have been shared with them and I am sure that this will serve as an encouragement as we strive to continuously improve the quality of our services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

Anand K. S. Business - 06/08/2018 AccorHotels certified review
« Good but expectation was a little higher since I am have been using Novotel for years within India »

Good experience. No complaints. Reception desk allowed me early checkin though they could not accomodate a king size bed room which I had asked for.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A.K.S, It is my pleasure to learn that you had an overall good experience with us and that you were accorded an early check-in. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again! Sincerely, Kevin Bossino General Manager

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