Novotel Singapore On Stevens Hotel 4 stars

TripAdvisor rating 4.5/5 505 reviews
Novotel Singapore On Stevens
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Hotel extras

  • Tropical Lush Urban Paradise.

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens.

  • Unlimited high-speed internet access on multiple devices.

  • 24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets.

  • Free parking during lunch and dinner. Overnight parking for hotel guests.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Singapore Changi Airport
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check Out
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Babysitting on request
  • Outdoor tennis court
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 14 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Novotel Singapore on Stevens is an award-winning hotel, equipped with an infinity pool, lap pool, tennis court, 24-hour gym, 9 meeting spaces, ballrooms and 11 restaurants.

Hotel location

Novotel Singapore On Stevens

Orchard District
28 Stevens Road, #01-01
257878
257878
singapore
singapore

Tel: +6564916100

Fax: (+65)64916085

Contact email

Check-in from 14h00

Check out up to 12h00

  • 105, 132, 190, 972 :   CITY

  • MRT BLUE LINE :   DOWNTOWN LINE STEVENS

  • By plane

    Singapore Changi Airport At 2km / 12 miles - Shuttle paying

GPS :1.313439, 103.828417

Currently, close to our hotel

Orchard Road, visit

From 01/01/2018 to 31/12/2019

At 1.6 km

National Museum of Singapore, visit

From 01/01/2018 to 31/12/2019

At 2.9 km

Peranakan Museum, visit

From 01/01/2018 to 31/12/2019

At 3.1 km

Singapore Art Museum, visit

From 01/01/2018 to 31/12/2019

At 3.2 km

Singapore Philatelic Museum

From 01/01/2018 to 31/12/2019

At 3.2 km

Raffles Hotel, visit

From 01/01/2018 to 31/12/2019

At 3.5 km

Law of the Land, exhibition

From 19/10/2016 to 18/10/2021

At 3.6 km

Formula 1 2019 "Singapore Airlines" Singapore Grand Prix

From 22/09/2019 to 22/09/2019

At 4.3 km

Singapore Flyer, visit

From 01/01/2018 to 31/12/2019

At 4.6 km

East Coast Park, walk

From 01/01/2018 to 31/12/2019

At 13 km

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior Room with 1 double bed

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 2 single beds

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 1 double bed

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 2 single beds

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Premier Floor Room with 1 double bed

  • Max. number of persons: ‌3
  • Area: From 24
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Premier Suite with 1 king bed

  • Max. number of persons: ‌4
  • Area: From 48
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: Regional

Food Exchange features an international cuisine with live cooking stations, where the chefs prepare the food right in front of you. The open, relaxed setting is open from 6.30am to 10.00pm - perfect for breakfast, lunch and dinner.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'APÉRITIF TAPAS BAR

Photo non contractuelle / Strictly non binding

L'Apéritif Tapas Bar serves French-inspired cocktails and European and Asian tapas. The ideal place to unwind with friends, or enjoy the wide selection of wines, craft beers and signature cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 450 m²

  • Maximum capacity: 420 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Novotel Singapore On Stevens

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

4,378 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

505 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Beautiful hotel

Customer review rating 4.5/5

Anonymous Friends - 11/07/2019 AccorHotels certified review

The rooms are really nice and clean. The staffs was friendly and nice.

My worst experience in Accor hotel

Customer review rating 4.5/5

Psh Couples - 11/07/2019 AccorHotels certified review

To massive in restaurant for breakfast Room service was bad (food was quite good, but serving quality was really bad)

Good and new Novotel hotel

TripAdvisor rating 4.5/5

AlexTGW Couples - 11/07/2019 TripAdvisor review

During check-in I was led to the privilege lounge for exclusive check-in for Accor Platinum members. The staff there was eager to help in any way. Room is decently spacious for the price of such a room in Singapore. It was clean and well maintained in all areas. Happy hour at the lounge was pleasant and featured a fair selection of food and drinks. Gym is 24 hours and could do with some instructions for guests to use due to not having any staff there at all, or maybe a button to press to call for a staff to refill on towels or otherwise. Breakfast was frantic as the 2nd floor restaurant was full and people were queuing outside (at least 10 people in queue). The 1st floor restaurants were also all full. Thankfully the lounge also has a good spread for breakfast and could satisfy our hunger. Novotel and Mercure should reconsider the breakfast policy to avoid leaving a bad impression to its guests right early in the morning. The free shuttle operated to Orchard is useful for going to shopping.

Love the room decor

Customer review rating 4.5/5

Mario W. Business - 10/07/2019 AccorHotels certified review

Good, just the check in queue a bit long

mos enjoyablle

Customer review rating 4.5/5

Peter S. Families - 10/07/2019 AccorHotels certified review

Your staff provide excellent service

Always lovely

Customer review rating 4.5/5

Pat Couples - 10/07/2019 AccorHotels certified review

Everything was great! One area that is always lacking however is the service at the pool. There are no staff offering food or drinks orders which is disappointing; I had to go in to the restaurant wet in my swim wear to ask for a menu! Other than that, it was great! It was our third stay and we will be back!

Great location, value and room amenity

Customer review rating 4.5/5

Adrian Families - 10/07/2019 AccorHotels certified review

Accommodated my early flight in - was able to check into my room early and the staff were very friendly.

Great service and overall experience!

Customer review rating 4.5/5

Lucas Couples - 10/07/2019 AccorHotels certified review

Big thumbs up for all the staff at Novotel Stevens for the exceptional services provided, especially Sho, who went the extra mile and left us a very good impression of the hotel. It was our first staycation for my partner and I at Novotel Stevens, celebrating my upcoming birthday and Sho quickly took notice of it during check-in. He has great attention to details i.e. my partner intended to request for a small birthday cake and she was surprised Sho already had all planned out without her asking. We also noticed that he would make small chatters and constantly check with guests to make sure everything's okay. He simply made guests very comfortable, at least for us. We have been to many staycations at different hotels to celebrate our milestones together but this was the best by far, because of Sho. He is a valuable asset for the hotel. We would like to thank him personally. Apart from that, the facilities were well maintained and furnish, breakfast was good and we really enjoyed alot. Should rate it as 5 stars instead of 4. We highly recommend this hotel to any couples looking for a staycation to celebrate their special moments. Lucas & An Lee

Lovely hard product - inconsistent soft product

Customer review rating 4.5/5

Paul K. Business - 09/07/2019 AccorHotels certified review

I'll start by noting that the hotel rooms, whilst reasonably small were very well planned and executed. Quite comfortable and to my liking. I liked that there was a desk - something many new Novotels now seem to opt not to install. The hotel building otherwise was also very lovely. Was that the Sofitel signature scent I smelt in the Lobby? A nice touch, regardless. However there were some concerns with the service elements. My first concern came at check-in when a pre-authorisation for 1.2x the booked rate was created. I was not made aware that a pre-auth for 1.2x the booked rate was about to be processed, nor was I advised after the check-in procedures were completed. Given that the rate booked was not pre-paid, I would have accepted a pre-authorisation of up-to the booked rate however to see a pre-authorisation for that value shocked me quite strongly. Now, given I am travelling for business and had supplied a work credit card, this was not a problem – and when travelling on pleasure always ensure I have sufficient funds. But I could imagine that there would be the occasional guests who book with your hotel and have perhaps ‘stretched’ for somewhere ‘nice’ on their vacation and budgeted down to the dollar in order to stay with you as a treat for themselves – for a guest such as this, this transaction would possibly have put them in a tight spot and risked possible embarrassment. I was once a university student… I remember those days. On a separate but related note, I do find it peculiar that an Accor Plus Gold loyalty member – among your most loyal and trusted guests – would be pre-authorised 1.2x the booked rate, or even be required to pre-authorise any more than a token value. Perhaps the policies on this subject are different in Singapore to elsewhere in the Accor APAC network, regardless it made me feel like the hotel was guarding itself against me, despite my obvious loyalty to the Accor brand. I realised on arrival at my room that I was only given one room key and whilst Someone had taken the time to deliver fruit platter (thank you – it was delicious), the room AC had not been turned on. I recognise this might be an attempt to conserve energy, but the room was easily around 30 deg C and quite uncomfortable on arrival. After getting settled in to my room I decided I would like a spot of dinner. It was after 8pm. Back at the front check-in pod, I asked another staff member if he could tell me about the hotel restaurants. He explained that Food Exchange provided a buffet meal and a la carte meals were available at Winestone. Upon arrival at Winestone I discovered they were closed. Passing the same staff member my way back through the lobby heading to Food Exchange I expressed to the same staff member that Winestone was closed. He explained “Yes. Of course. It’s Sunday” as if I should have known. It’s a small thing, but I would have expected him to have shared this information during the initial discussion about the restaurants. Up at Food Exchange, I was shown to my seat and advised that ordering off the a la carte menu would incur a +30 minute wait. I would have estimated there was about 10-15 pax dining at the time. It felt odd that with such a quiet dining room that the wait for a la carte was so long. It was another full 10 minutes before someone came to my table to deliver a menu. I went with the buffet and was quite disappointed to discover that all food not in a bain-marie was stone cold. I was then charged $60 (after my Accor Plus discount) for the privilege of eating a mostly cold meal (it was after 8pm at the tail end of a long day of flying... I was hungry and not about to wait >30 mins for a hot meal off the a la carte menu). Back at Food Exchange for breakfast and I was again disappointed to discover that much of the food in the ‘western’ section was cold, including the baked beans in the hot pot.

Awful.

Customer review rating 4.5/5

Kerlyn Couples - 09/07/2019 AccorHotels certified review

Rang the help desk 3 times, no one pick up. Finally pick up my call on the 4th attempt, i requested for ice bucket. But the ice bucket never show up. Requested for complimentary parking ticket, wasnt informed that i was only entitled to one ticket per day. Was very rudely turn down when i requested for the 2nd time. Breakfast selection was awful. Doesnt even have raw sugar. Room cleanliness was poor. Not going to recommend this to others. Not going to return.

Great Decorated, nice and clean room

Customer review rating 4.5/5

Anonymous Solo - 08/07/2019 AccorHotels certified review

the staff was nice and helpful. Overall was fine.

Oasis in the city

Customer review rating 4.5/5

Heru A. Families - 08/07/2019 AccorHotels certified review

The pool and surrounding are green and perfect escape from the city.

Stay C.

Customer review rating 4.5/5

C. Business - 08/07/2019 AccorHotels certified review

Very good stay

satisfactory

Customer review rating 4.5/5

Will Business - 08/07/2019 AccorHotels certified review

too big a crowd during breakfast... chaotic to say the least

Professional staff

Customer review rating 4.5/5

Claudia Solo - 08/07/2019 AccorHotels certified review

Hotel room was spacious, staff were always polite.

Novotel at a glance

Customer review rating 4.5/5

Michael I. Business - 08/07/2019 AccorHotels certified review

my one-week stay at Novotel was great. the room and amenities were above par. the view from my window was very relaxing because of the many trees. the location is away from the busy central business district of Singapore, good for those who wanted to be away from the hustle and bustle. i was able to jog in the morning and it seemed that i was just at home since the area was mostly private residential.

A pleasant stay

Customer review rating 4.5/5

Grahame E. Couples - 08/07/2019 AccorHotels certified review

The hotel has plenty to offer and is in a good location. He room was a good size with nice inclusions and the food quality was most enjoyable. Bed is comfortable and staff are very friendly and courteous. We appreciated the outdoor pools and the overall features of the hotel.

Comfortable.

Customer review rating 4.5/5

Beatrix Solo - 08/07/2019 AccorHotels certified review

The hotel is nice to stay, clean ,and the Front desk is friendly. I didn't took breakfast, so i don't have any information to review. Over all satisfy me. And will coming back again :) Thank you Novotel Singapore on Stevens.

Decent stay experience

Customer review rating 4.5/5

Manoj Couples - 08/07/2019 AccorHotels certified review

Stay was decent one, very courteous staff , specially house keeping. However breakfast spread is a big letdown. Had been served dishes all five days of our stay. Nice pool, however bar could be made better.

Pleasant Stay with decent services

Customer review rating 4.5/5

Judith C. Business - 07/07/2019 AccorHotels certified review

I had a pleasant stay experience with Novotel Singapore on Stevens. I love the room design, comfort bed, clean bathroom, good breakfast, friendly & decent services from the hotel staff. The free shuttle service facility that easily drop off & pick up to T-Galleria Orchard rd. every 30mins also helpful & practical.

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