Hotel - Novotel Singapore On Stevens
Novotel Hotel Novotel Hotel

Novotel Singapore On Stevens Hotel

4.5/5 376 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • French
    • Japanese
  • Reception open 24 hours a day
  • Late Check Out
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
  • Outdoor tennis court

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 14 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Novotel Singapore on Stevens is an award-winning hotel, equipped with an infinity pool, lap pool, tennis court, 24-hour gym, 9 meeting spaces, ballrooms and 11 restaurants.

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 254 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 28 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Opening windows
    • WIFI in your room
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 2,906 reviews

Our guest reviews for Novotel Singapore On Stevens

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 376 reviews
Azi S. Business - 10/12/2018 AccorHotels certified review
« Absolutely wonderful!!! »

Out trip to Singapore was mainly for Business and we arrived at the Hotel early by 8am. We dropped our baggage and off to our workshop as presenters. It was amazing that by 9:44am we received a call from the Hotel telling us that our room was ready! I was amazed by how diligent the team was at Novotel. My personal experience was made special by the front desk personnel named Sho Khamsani who called us to inform of our room being ready, the personal hand-written note by Sho as we entered our room was a warm touch to our stay. The chocolate in particular was a nice treat and we were very happy with the complimentary upgrades. I have to say Sho Khamsani is definitely one of the reason Novotel stay strong in providing great customer service experience to Novotel members. On top of that, Novotel has beautiful interior and the room is filled with great facilities. Will definitely stay there again if we ever go to Singapore! On another note, it would be great if the Hotel could provide a Praying Room to those who have checked-out in the morning but return back in the evening to collect our baggage... This would definitely make Novotel a double win in terms of catering to varieties of travellers from around the world. Novotel is definitely one of the best Hotels I've stayed, wished we stayed longer...

Our hotel has responded to the review
Our hotel has responded to the review

Dear N.A.B, It is my pleasure to know that the team rendered their services well.Your comments have been shared with them and they are glad to receive such positive compliments. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

T. C. M. Business - 10/12/2018 AccorHotels certified review
« Good but need improvement in the area of complimentary parking »

I liked the room and the bathroom, spacious, chic and comfy. It's the number of complimentary car park coupons that u give out that must be improved on. After all, your hotel is not conveniently located near an MRT station. So if your guests need to drive out for mtgs regularly, it'll tax our pockets quite considerably. There are many hotels in Singapore that offer complimentary car parking so u need to be competitive here or your business would be low. Surely the hotel cannot be using car parking charges as part of its main biz revenue !

Our hotel has responded to the review
Our hotel has responded to the review

Dear C.C.M, We very much appreciate your comments regarding your stay at the Novotel Singapore On Stevens. As the surrounding restaurants and the car park are managed by third-party vendors, the hotel is only entitled to limited amount of carpark coupons for our valued guests. While we would have loved to have given you more complimentary coupons, we trust that you understand the constraints faced in this situation and we sincerely thank you for your kind understanding in this matter. On behalf of the Management and team members here at Mercure Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Dixon Business - 10/12/2018 AccorHotels certified review
« Great stay at hotel! »

Room was very comfortable and the buffet spread was excellent with great variety of choices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D, It is my pleasure to learn that you had an overall comfortable experience with us.Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Arina Solo - 09/12/2018 AccorHotels certified review
« Satisfied »

Comfortable, New style, New hotel, clean, good services, but the location is not close to city or MRT

Our hotel has responded to the review
Our hotel has responded to the review

Dear R, We very much appreciate your comments regarding your stay at the Novotel Singapore On Stevens. You will be pleased to note that we offer complimentary shuttle service to DFS Galleria (a 3 minutes walk to Orchard MRT) for all of our valued in house guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin Bossino General Manager

Giovan C. Families - 09/12/2018 AccorHotels certified review
« nice stay »

the say was great! good location, nice service. maybe variety of food can be improved =)

Our hotel has responded to the review
Our hotel has responded to the review

Dear G.J.S, Thank you for your feedback. I appreciate the opportunity you have given us to identify areas needing improvement through your constructive review. Thank you again for sharing your experience and we look forward to welcoming you back in the near future. Sincerely, Kevin Bossino General Manager

Ken Business - 09/12/2018 AccorHotels certified review
« new hotel , with the good service »

just good

Our hotel has responded to the review
Our hotel has responded to the review

Dear K.J, It is my pleasure to know that the team rendered their services well.Your comments have been shared with them and they are glad to receive such positive compliments. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Kusnadi S. C. Families - 09/12/2018 AccorHotels certified review
« clean and comfort »

Many times I went to Singapore always stay in this hotel, I stayed here wih my wife or family, This hotel not far from Scott Road or Orchard, so very easy for shopping or culinary, beside this hotel also my favorite seafood restaurant. this hotel also very clean and comford bedding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K.S, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Krys M. Couples - 09/12/2018 AccorHotels certified review
« Very comfortable »

Nice and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear K, Thank you for making us your choice of stay and the pleasure is ours to have been at your service.I am glad to know that you had an overall great stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Ms C. H. Couples - 08/12/2018 AccorHotels certified review
« A lovely time »

Great hotel and great service. The breakfast we ordered through room service was fantastic. We greatly enjoyed our short stay with you as it was only for an overnight stay before we went on our cruise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Andy L. Business - 08/12/2018 AccorHotels certified review
« Business Trip To Singapore »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear H.O.A, Thank you for your review and on behalf of the Management and team members here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Duncan Business - 07/12/2018 AccorHotels certified review
« Relaxing stay in a busy week »

The hotel provided a relaxing and comfortable space during an incredibly busy week in Singapore, made even more so by the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D, Thank you for making us your choice of stay and the pleasure is ours to have been at your service.I am glad to know that you had an overall great stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Chris S. Business - 07/12/2018 AccorHotels certified review
« Rooms clean and new but need improvement on housekeeping »

I always enjoyed my stay at Novotel with the clean rooms and good staff service in the reception. However, the only issue that caught my attention was that I always don’t have cotton buds provided. I would prefer if all the amenities are there and that I don’t have to request for it ‘every morning’. Also, it would be great if there is a choice for the fruit platter, as I don’t eat fruits so i feel that its kind of a waste. Would be great if I can choose something else, i.e. chocolates or so

Our hotel has responded to the review
Our hotel has responded to the review

Dear A, Thank you for your feedback. I appreciate the opportunity you have given us to identify areas needing improvement through your constructive review. Thank you again for sharing your experience and we look forward to welcoming you back in the near future. Sincerely, Kevin Bossino General Manager

Anonymous Business - 07/12/2018 AccorHotels certified review
« Good stay »

Room was good, didn’t use other facilities. Reception was efficient. Same as checkout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A, It is my pleasure to know that the team rendered their services well.Your comments have been shared with them and they are glad to receive such positive compliments. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Anonymous Business - 07/12/2018 AccorHotels certified review
« Excellent rooms, highly attentive service »

Stayed four nights and from start to end the staff made the difference. They took great care organized swiftly. The room was spacious and very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M, It is my pleasure to know that the team rendered their services well.Your comments have been shared with them and they are glad to receive such positive compliments. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

L. H. G. Families - 06/12/2018 AccorHotels certified review
« An overall good experience! »

Our experience this time trully become better than the previous one! Keep improving! Your service was prompt and swift knowing that clients that checked in at the late hours need to get on quick for showel & rest... it was done well. Facilities are good and clean!

Our hotel has responded to the review
Our hotel has responded to the review

Dear H.G, It is my pleasure to know that the team rendered their services well.Your comments have been shared with them and they are glad to receive such positive compliments. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Larry T. Business - 06/12/2018 AccorHotels certified review
« Attended rethink conference »

Enjoyed the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L, Thank you for making us your choice of stay and the pleasure is ours to have been at your service.I am glad to know that you had an overall great stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Alok C. Business - 06/12/2018 AccorHotels certified review
« Pathetic »

Extremely disappointing stay with Novotel. Issue 1 – I sent a mail on 24 November 2018 that my departure date will be 29 November 2018 and not 30 November 2018, but it was not communicated to the hotel staff. Issue 2 – I clearly stated at the counter that I will pay either by cash or by Travelers’ Card and that I will NOT pay by credit card. Still I was pressed for the card details saying that the it was only for hold and unnecessarily the entire amount reduced my available credit. After much follow up the amount got released on 06-December-2018. Issue 3 – Although I was staying for 3 nights, room charge for 4 nights were kept on hold that too when at the reception on the form itself, it was 3 nights stay. Issue 4 – Billing in the name of wrong company. Though I pointed out the mistake at the time of reservation and received a corrected reservation confirmation, yet at the time of check-out, final Invoice was raised in the name of the same wrong company to which I had asked for correction. Really pathetic experience with the hotel.

Fil K. Couples - 06/12/2018 AccorHotels certified review
« Wedding Anniversary Staycation »

Room was nicely decorated for our Wedding Anniversary Staycation, was also given a small slice of cake, that made our stay memorable. Sadly the beds were twin beds which was not suitable for a Wedding Anniversary staycation, it would had been perfect if we were given a double bed. Room was clean, transport was simple with additional costs as it was a few bus stops away from Orchard Road

Our hotel has responded to the review
Our hotel has responded to the review

Dear T.L.F, Thank you for taking the time to tell us about your experience at the Novotel Singapore On Stevens. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We do strive to ensure that we satisfy all of our guests' requests and while we would have loved to have given you the room according to your preferences, kindly note that request for certain room types is often subject to availability. We regret to inform that sometimes due to a large number of guests from the previous nights departing later than expected, we were unable to accommodate to your request at the time of checking in.Upon our findings, we have noted that you had declined the offer of joining the beds.While I truly understand your disappointment faced in this situation, we sincerely thank you for your kind understanding in this matter. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Yavin O. Families - 06/12/2018 AccorHotels certified review
« Satisfactory »

The hotel experience was fine. However, there was low water pressure from the bathroom faucet. In addition, water takes a long time to drain from the bathroom wash basin. As for the so-called "10% discount" for members of Le Club Accor Hotels, it is very disappointing. The total net price of my stay was only cheaper by a few Singapore dollars (less than SGD 10)! I called to ask the reservation staff how is the discount 10% but they were unable to answer. The membership programme and the "10% discount" is an absolute waste of time. I'd rather book ordinarily.

J.m. Business - 06/12/2018 AccorHotels certified review
« Good stay »

Good service, friendly efficient. Nice room. Quick laundry well done. Imrovements: The red house wines are not nice enough. I sent one back. The house wine is the label that tells a client how important the bevereages are viewed by the managment. It is the only establishment I know in Singapore, (after 15months) which does not pour a taster first at the table. The other issue is that you do not serve Champagne by the glass.I missed that. It was a shame. There is nothing else I can fault. It was enjoyable and the attention paid by all staff especially front of house and outside for transport and arrival was impecable. One word about breakfast. I am not a big breakfast eater. I often have toast and marmalade or a croissant. I would appreciates a basic breakfast priced lower. Thank you, J.M.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J.M, Thank you for taking the time to tell us about your experience at the Novotel Singapore On Stevens. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

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