ibis budget Surabaya Diponegoro 2 stars

TripAdvisor rating 4.0/5 394 reviews
ibis budget Surabaya Diponegoro
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When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Budget Hotel in city center of Surabaya

  • close to convenience stores and restaurants

  • 500m from Rahmad Mosque and GKI Church

  • Surrounded by entertainment venues such as karaoke bars and pubs

  • 10 minutes drive to Tunjungan Plaza, Ciputra World Mall, Sutos Mall

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • JUANDA AIRPORTPaying
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
Business services
  • 2 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

ibis budget Surabaya Diponegoro

Jalan Raya Diponegoro no 183
Darmo Wonokromo
60241
surabaya
indonesia

Tel: +623199537111

Fax: (+62)31/99537222

Contact email

Check-in from 14h00

Check out up to 12h00

  • PURABAYA (BUNGURASIH) :   PURABAYA

  • By plane

    JUANDA AIRPORT At 22km / 13.67 miles - Shuttle paying

  • By train

    GUBENG STATION At 3.8km / 2.36 miles

  • By train

    GUBENG STATION At 4.5km / 2.8 miles

GPS :-7.281733, 112.731528

Our accommodations

Get into our cozy Sweet Bed at a budget price. Each room features a contemporary Nest design, soft duvet, free WIFI and includes a simple breakfast buffet.

Standard Room with 1 King-size bed

  • Max. number of persons: 2
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 70

  • Maximum capacity: 65 people

  • Maximum banquet capacity: 48 people

Find out more

Our guest reviews for
ibis budget Surabaya Diponegoro

100% genuine reviews from our guests

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AccorHotels Rating 4.3/5

38 reviews

tripadvisor

TripAdvisor Rating 4.0/5

394 reviews

very reasonable to stay here

Customer review rating 4.3/5

Andre H. Business - 11/09/2019 AccorHotels review

the first things is great location and also value for money. budget hotel, but doesn't look at budget at all.

Clean, Efficient, but not Comfortable

TripAdvisor rating 4.0/5

Robert S Business - 30/08/2019 TripAdvisor review

Room was indeed clean, as in "close to new." The room layout was tight, not a place you would want to or could do anything else but sleep. Shared the bed with my suitcase, if that tells you anything. Three problems - upon arrival in the late afternoon, the room temp was around 30C, and the temperature would drop only about 1C per hour, so it was unbearable inside the room. Front desk would send no one to check the AC unit, just suggested I leave the room with the key in the slot so the AC would run, and I could return to the room later that evening. They would let me back in the room. Four hours later, temp had dropped to 25C, but would drop no lower. Second issue - entry to room hallway required a room key, but I was greeted by a woman who wanted to know if I wanted a massage. Really? Turns out there is a "spa" there, but otherwise I thought the hookers were paying off management. Third issue - this hotel is in the domestic terminal. If flying international, you need to take a free hotel shuttle to the other terminal, about 15 minutes, and the shuttle runs hourly.

Dear Mr Robert, Thank you for taking the time to tell us about your experience at the ibis budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Khuswatus Solikhin Hotel Manager

A Nice Stay

Customer review rating 4.3/5

Aditya J. Solo - 17/08/2019 AccorHotels review

A comfort room with affordable price. The hotel is very clean, the hot water worked perfectly.

Dear Mr. Aditya J., Warmest Greeting from ibis Budget Surabaya Diponegoro…. We very much appreciate your feedbacks regarding your stay at the ibis Budget Surabaya Diponegoro… It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Frank General Manager

CUKUP

Customer review rating 4.3/5

Natanael Business - 01/08/2019 AccorHotels review

Another typical budget hotel

Bapak Natanael Bagenda yang terhormat, Terima kasih Anda telah meluangkan waktu untuk mengisi survey online dari kami dan membagi komentar bahwa Anda cukup untuk tinggal Hotel ibis budget Surabaya Diponegoro, istilah cukup ini semoga dalam artian yang positif dimana Anda cukup puas. Point yang Anda berikan cukup baik, dari mulai efisiensi check in dan check out, dan keramahan staff kami Hanya dalama hal akomodasi, atau kamar yang Anda tempati tidak memberikan kesan yang menyenangkan dari point yang Anda berikan, untuk hal ini kami mohon maaf yang setulusnya. Kami sangat senang apabila Anda mau berbagi hal yang menjadikan pengalaman Anda tidak menyenangkan selama Anda menginap di ibis budget Surabaya Diponegoro, seperti inilah kami belajar dan ini akan kami gunakan untuk memperbaiki diri. Jika Anda memberi kami kesempatan untuk mendapatkan kepercayaan Anda kembali, saya akan meyakinkan Anda bahwa kami akan melakukan yang terbaik untuk memberikan Anda pengalaman hotel yang baik seperti banyak tamu yang menyukai pengalaman mereka selama tinggal di hotel ini. Salam hormat selalu Michael Frank - General Manager

Overall i satisfied with all services

Customer review rating 4.3/5

Nabila Couples - 31/07/2019 AccorHotels review

Comfort but the shower in the bathroom didn't work perfectly. Hot water would be very hot water. And the hotel wasn't providing any toothbrush and toothpaste

Dear UZDATUN N., Thank you so much for taking the time to tell us about your experience at the ibis budget Surabaya Diponegoro. the rating given is very positive, I am sorry reading that you have a problem with hot water, please allow me to express my sincerest apologies. Room amenities we will upgrading, to ensues all room equipped with proper bath room amenities. Department involved has informed directly regarding this issues , since your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michael Frank - General Manager

Mr

Customer review rating 4.3/5

Michael Friends - 29/07/2019 AccorHotels review

Satisfy

Bapak WENNY T. yang terhormat, Kami sangat berterima kasih atas kesediaan Anda mengisi online survey dari kami, Rating dari Anda mengenai kunjungan Anda di ibis budget Surabaya Diponegoro. sangat positif. Hal positif ini segera kami bagikan kepada staff di seluruh Departemen, bagi kami komentar dan rating dari Anda menjadi motivasi tersendiri karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Michael Frank - General Manager

10 hours sleep

Customer review rating 4.3/5

Alice B. Families - 08/07/2019 AccorHotels review

Thank you ibis, you upgrade my room to 3 person capacity. Because I ask about twin beds no smoking room, but they didnt have room available

Dear ALICE b., I would like to sincerely thank you for staying with ibis budget Surabaya Diponegoro and for taking the time to share your experience during your stay. Your positive experience during your stay and the staff upgrading room to 3 (three) person capacity, has been shared accordingly with the team as this is one of the tools to always motivate the team to continuously provide great service to our guests. All staff of ibis budget Surabaya Diponegoro are looking forward to welcoming you back in the near future. Sincerely, Michael Frank - General Manager

Worth the price

Customer review rating 4.3/5

Prasetia G. Couples - 05/07/2019 AccorHotels review

Overall very satisfied

Dear Mr. Prasetya G., Warmest Greeting from ibis Budget Surabaya Diponegoro…. We very much appreciate your feedback regarding your stay at the ibis Budget Surabaya Diponegoro… It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Frank General Manager

good deal

TripAdvisor rating 4.0/5

laurencep228 Solo travel - 21/01/2018 TripAdvisor review

Very convenient clean deal for stop over or pre early departure stay. Staff were wonderful and very helpful, the room was perfect. The corridor carpet could be improved or replace but otherwise a perfect stay.

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachmad Suwardi General Manager

Poor check-in service

TripAdvisor rating 4.0/5

tcy686 Family - 04/12/2017 TripAdvisor review

We travelled with an infant and checked-in during the wee hours. We hoped to have a smooth check-in but unfortunately it's not. Firstly I was told by the receptionist that he could not find my booking and I need to showed him the details of my booking. Prior to that I emailed the hotel that I would checked-in very late and the reservation system already had my credit card details to secure my booking. Next, we weren't given the room that we booked (a queen size bed & a bunk bed) and we were given a normal queen size room. We had to go to the reception again with an infant to get clarification. Although in the end, we were upgraded to a suite but the whole check-in experience was not pleasant.

Dear Sir/madam, Thank you for taking the time to tell us about your experience at the ibis budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Again, we appreciate your sharing, your concerns, and your feedback. It is our hope that you will give us the opportunity to better serve you in the near future Best Regards, Rachmad Suwardi General Manager

Customer Service could be inproved

TripAdvisor rating 4.0/5

SicakSuet Business - 23/10/2017 TripAdvisor review

Convenient for early morning flights. Well priced. Few point for improvement, after almost 1 month, have yet to receive my room invoice which reception said would be emailed. Request via Accor has gone unanswered. Had an early morning flight from the other terminal. Was informed by reception to wait downstairs for the free shuttle car but there was none

Ibis Budget

TripAdvisor rating 4.0/5

ajatah Family - 08/01/2017 TripAdvisor review

The room though small is sufficiently structured for a short stay. It is clean and the staff are helpful. The location is not so convenient if you are catching an early flight from the international terminal.

Dear Ajatah We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Muchammad Akbar Front Office Supervisor

Best airport hotel

TripAdvisor rating 4.0/5

YOSUAANANTA Couples - 29/10/2016 TripAdvisor review

This hotel is the best airport hotel in the town, you can get direct access to airport. It's located exactly at the airport, at Terminal 1 Juanda. This hotel provide the best for your need, breakfast ready, the room not to big but the IBIS design it very good to our comfort.

Dear Yosuaananta We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Muchammad AKBAR Front Office Supervisor

Ibis - Airport Hotel

TripAdvisor rating 4.0/5

afrianz Solo travel - 21/09/2016 TripAdvisor review

Fast check in and check out process Standard room is very compact. Enough for 2 persons. But not sure how to Air Conditioner is good. Do not expect fancy bathroom nor a good breakfast nor a good view from your room.... :)

Dear Mr. afrianz Thank you Mr. afrianz for taking the time to tell us about your experience at Ibis Budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Best Regards, Muchammad AKBAR Front Office Supervisor

Worth of at Ibis Budget Hotel airport

TripAdvisor rating 4.0/5

yanto88ho Business - 20/05/2016 TripAdvisor review

This is our second times, staying at Ibis Budget Surabaya Airport, as well CGK Airport bis Budget Hotel, they provide nice resting place, before catching early flight or to meet early morning schedule. The breakfast nice, serving at very early morning, for us to have cup of cafe with slice of toast. Hotel service comfortable with friendly staff, and room cleanliness. Overall, we are satisfied to stay at the hotel, and get the business done.

Dear our beloved guest, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

I enjoy Ibis Budget Surabaya

TripAdvisor rating 4.0/5

aisyahx Family - 22/02/2016 TripAdvisor review

The one night stay was very pleasant. Security check everytime to enter the lobby is a plus point. The room was compact and comfortable. Cute shower!! Had a good night sleep. Cool breakfast area......

Poor service!

TripAdvisor rating 4.0/5

loujak Business - 29/11/2015 TripAdvisor review

I arrived at 11.30pm and my next flight was at 5.30am. The guy at the check in desk asked me to wait another hour because their system was down. I raised my voice, I said I don't care about their system, I was tried and I wanted to sleep. I had only 4 hours time to rest and he wanted to take away another hour!!! No way!! After long argument I finally got my room.

Great rooms for a small price.

TripAdvisor rating 4.0/5

LRS747 Friends getaway - 14/11/2015 TripAdvisor review

Stayed a few nights when i had some business at the airport and the staff and facilities were great. Very helpful staff and the location was perfect for my needs. The rooms are clean and the beds very comfortable. Airco worked well

Good as transit hotel

TripAdvisor rating 4.0/5

VhistaClaudya Solo travel - 25/10/2015 TripAdvisor review

Was stay here on my transit from Jakarta to Luwuk. Hotel room was nice and comfy. Order a wake up call, but the staff is not very helpful. Over all, price with quality is equal. Will going back to this place is I have another transit in Surabaya.

Great Hotel with clean room and amentities

TripAdvisor rating 4.0/5

Melvin T Business - 18/05/2015 TripAdvisor review

Location is very near to Surabaya Juanda International airport. Free transfer to international airport. All i need to do is to make arrangement with the front desk and the staff will arrange transport. No extra charges. Hotel is located in Juanda Domestic Airport and close to many eateries and convenience store. not a problem for a stay over before flying off. Not for people who want to tour city as the taxi ride will take 30-45mins out to the city by taxi only. Rooms wise is very clean. No frills. Clean rooms with nice air-conditioning and hot water shower.

Dear reviewer, I was glad to know that your stay is good, I will share this with my team to keep our cleanliness on top of our commitment. Again, thank you we are welcoming you back at Ibis Budget Surabaya Airport. warm regards, Intan Pujawati General Manager
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