Hotel - ibis budget Surabaya Diponegoro
Ibis Budget Hotel Ibis Budget Hotel

ibis budget Surabaya Diponegoro

3.5/5 304 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • JUANDA AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Catering

  • Breakfast

Business services

  • 2 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Get into our cozy Sweet Bed at a budget price. Each room features a contemporary Nest design, soft duvet, free WIFI and includes a simple breakfast buffet.

  • 138 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 1 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Free in-room mineral water
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Your meetings and events

Our guest reviews for ibis budget Surabaya Diponegoro

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 304 reviews
Solo travel - 21/01/2018 TripAdvisor review
« good deal »

Very convenient clean deal for stop over or pre early departure stay. Staff were wonderful and very helpful, the room was perfect. The corridor carpet could be improved or replace but otherwise a perfect stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachmad Suwardi General Manager

tcy686 Family - 04/12/2017 TripAdvisor review
« Poor check-in service »

We travelled with an infant and checked-in during the wee hours. We hoped to have a smooth check-in but unfortunately it's not. Firstly I was told by the receptionist that he could not find my booking and I need to showed him the details of my booking. Prior to that I emailed the hotel that I would checked-in very late and the reservation system already had my credit card details to secure my booking. Next, we weren't given the room that we booked (a queen size bed & a bunk bed) and we were given a normal queen size room. We had to go to the reception again with an infant to get clarification. Although in the end, we were upgraded to a suite but the whole check-in experience was not pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir/madam, Thank you for taking the time to tell us about your experience at the ibis budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Again, we appreciate your sharing, your concerns, and your feedback. It is our hope that you will give us the opportunity to better serve you in the near future Best Regards, Rachmad Suwardi General Manager

Business - 23/10/2017 TripAdvisor review
« Customer Service could be inproved »

Convenient for early morning flights. Well priced. Few point for improvement, after almost 1 month, have yet to receive my room invoice which reception said would be emailed. Request via Accor has gone unanswered. Had an early morning flight from the other terminal. Was informed by reception to wait downstairs for the free shuttle car but there was none

Family - 08/01/2017 TripAdvisor review
« Ibis Budget »

The room though small is sufficiently structured for a short stay. It is clean and the staff are helpful. The location is not so convenient if you are catching an early flight from the international terminal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ajatah We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Muchammad Akbar Front Office Supervisor

Couples - 29/10/2016 TripAdvisor review
« Best airport hotel »

This hotel is the best airport hotel in the town, you can get direct access to airport. It's located exactly at the airport, at Terminal 1 Juanda. This hotel provide the best for your need, breakfast ready, the room not to big but the IBIS design it very good to our comfort.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yosuaananta We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Muchammad AKBAR Front Office Supervisor

Solo travel - 21/09/2016 TripAdvisor review
« Ibis - Airport Hotel »

Fast check in and check out process Standard room is very compact. Enough for 2 persons. But not sure how to Air Conditioner is good. Do not expect fancy bathroom nor a good breakfast nor a good view from your room.... :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. afrianz Thank you Mr. afrianz for taking the time to tell us about your experience at Ibis Budget Surabaya Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget , we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Best Regards, Muchammad AKBAR Front Office Supervisor

yanto88ho Business - 20/05/2016 TripAdvisor review
« Worth of at Ibis Budget Hotel airport »

This is our second times, staying at Ibis Budget Surabaya Airport, as well CGK Airport bis Budget Hotel, they provide nice resting place, before catching early flight or to meet early morning schedule. The breakfast nice, serving at very early morning, for us to have cup of cafe with slice of toast. Hotel service comfortable with friendly staff, and room cleanliness. Overall, we are satisfied to stay at the hotel, and get the business done.

Our hotel has responded to the review
Our hotel has responded to the review

Dear our beloved guest, We very much appreciate your comments regarding your stay at the ibis budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

aisyahx Family - 22/02/2016 TripAdvisor review
« I enjoy Ibis Budget Surabaya »

The one night stay was very pleasant. Security check everytime to enter the lobby is a plus point. The room was compact and comfortable. Cute shower!! Had a good night sleep. Cool breakfast area......

Business - 29/11/2015 TripAdvisor review
« Poor service! »

I arrived at 11.30pm and my next flight was at 5.30am. The guy at the check in desk asked me to wait another hour because their system was down. I raised my voice, I said I don't care about their system, I was tried and I wanted to sleep. I had only 4 hours time to rest and he wanted to take away another hour!!! No way!! After long argument I finally got my room.

Friends getaway - 14/11/2015 TripAdvisor review
« Great rooms for a small price. »

Stayed a few nights when i had some business at the airport and the staff and facilities were great. Very helpful staff and the location was perfect for my needs. The rooms are clean and the beds very comfortable. Airco worked well

Solo travel - 25/10/2015 TripAdvisor review
« Good as transit hotel »

Was stay here on my transit from Jakarta to Luwuk. Hotel room was nice and comfy. Order a wake up call, but the staff is not very helpful. Over all, price with quality is equal. Will going back to this place is I have another transit in Surabaya.

Road46447 Business - 18/05/2015 TripAdvisor review
« Great Hotel with clean room and amentities »

Location is very near to Surabaya Juanda International airport. Free transfer to international airport. All i need to do is to make arrangement with the front desk and the staff will arrange transport. No extra charges. Hotel is located in Juanda Domestic Airport and close to many eateries and convenience store. not a problem for a stay over before flying off. Not for people who want to tour city as the taxi ride will take 30-45mins out to the city by taxi only. Rooms wise is very clean. No frills. Clean rooms with nice air-conditioning and hot water shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear reviewer, I was glad to know that your stay is good, I will share this with my team to keep our cleanliness on top of our commitment. Again, thank you we are welcoming you back at Ibis Budget Surabaya Airport. warm regards, Intan Pujawati General Manager

Couples - 17/05/2015 TripAdvisor review
« Nice transit hotel! »

This is a very decent hotel for nice rest in between the flights. You get all you need in the room. Rooms are quite comfortable. The location is also very accessible. Value for money. Very much recommended if one is looking for rest during the long waiting hours in between flights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rana Rofiqul, Thank you for staying with us in between your flight recently and review for our hotel. It was great to know that our hotel accommodate your needs on waiting your next flight. We are looking forward to welcoming you back at Ibis Budget Surabaya Airport. warm regards, Intan Pujawati General Manager

teeairlehh Solo travel - 04/05/2015 TripAdvisor review
« Simplicity is key »

Stayed at this hotel for the night before my flight back to Singapore the next day, and I was not disappointed with the hotel. It is a very simple hotel with all the necessities included. I like the interior of the hotel room, and it is very cozy, especially for a single traveller like me. They provided breakfast, which was not a grand buffet but it was nonetheless very nice. The staff are very friendly, even though they are not fluent in English, they will try and get help and assist you. I really enjoyed this hotel, especially since they provided a shuttle service to the other terminals.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teeairleh, We very much appreciate your comments regarding your stay at the Ibis Budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. best regards, Intan Pujawati General Manager

Manuh1666 Solo travel - 10/04/2015 TripAdvisor review
« Runway vew »

Very nice, enjoy the runway view, I can see Malang mountain behind runway. I did not expecting that quiet even right away in Airport. No noise. Good place to stay, you don't have to pay taxi back and forth, especially at the time I have a business in US embassy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manuh, Thank you for staying with us recently and your review for Runway View Room. Glad to know that hotel facilities can meet your requirement. We are looking forward to welcoming you back at Ibis Budget Surabaya Airport. warm regards, Intan Pujawati General Manager

Wilsen L Business - 17/01/2015 TripAdvisor review
« convenient and clean! »

Recommended for transit passenger on quick-in-and-out stay! Simple and clean room - no frills! Check-in-and-out experience was good! Free wifi access - very essential especially to those who requires connectivity for work purposes!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Wilsen, Thank you to share with us your experience during your stay in our hotel and we hope your next visit will be as pleasant as the previous one. Sincerely, Intan Pujawati

Family - 31/12/2014 TripAdvisor review
« Very convenient airport hotel in Surabaya Juanda International »

Very convenient airport hotel in Surabaya Juanda International Airport Terminal 1. Warning : Terminal 1 is NOT international terminal, so international travellers must go to terminal 2 through nearby villages using public taxi approx US$ 5-7, or using free shuttle bus every 30min, but timing is not fixed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Winsat, Thank you for your review .... Our hotrl location at Terminal 1 (Domestic Airline) you may use our free transfer facility from Terminal 2 (International Airline) to our hotel, everyday from 4am to 7pm Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Intan Pujawati

Business - 25/10/2014 TripAdvisor review
« clean and compect space. »

It lovation at the demostic hall. For the first visitors need to give some direct how to reach the international hall. It is in the opposite side old the runway. Totally the bed is clean but the outlet of air conditioner is wrong direction.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Calvin, We very much appreciate your comments regarding your stay at the Ibis Budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Intan Pujawati

Vielgereister2014 Couples - 11/10/2014 TripAdvisor review
« friendly staff, very small rooms, good price »

please note that this airport hotel is convenient when arriving on a domestic flight. As we arrived on an international flight at midnight, we still had to make a taxi-journey of about 20mins. from one terminal to the other in order to actually reach the hotel. staff was very friendly. the rooms are extremely small, you can just about fit your two legs around the sides of the bed whilst still touching the edges. Use ear plugs (we did), our room was about 30 meters from the runway!! Our "non-smoking" room smelt heavily of smoke, but I guess that is an overall Indonesian problem, where everyone smokes everywhere every time. The hotel is very handy for a quick overnight stop or just for a few hours before your onward journey. Local breakfast buffet is good. Prices are very moderate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vielgereister, Thank you for staying with us at Ibis Budget Surabaya Airport and your review about our hotel. We are very sorry about your expereince in our non smoking room, we will do consistency checking about this issue. Again thank you for your feedback and we are looking forward to welcoming you back at Ibis Budget Surabaya Airport! Best regards, Intan Pujawati General Manager

Valerie C Family - 15/08/2014 TripAdvisor review
« Airport location »

Very convenient location for early flights, right in the airport terminal, no need for a transfer shuttle. Can accomodate a family of three, although the rooms are quite small. Clean rooms and breakfast ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valerie, We very much appreciate your comments regarding your stay at the Ibis Budget Surabaya Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Intan Pujawati General Manager Ibis Budget Surabaya Airport

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