Hotel - Majlis Grand Mercure Madinah
Grand Mercure Hotel Grand Mercure Hotel

Majlis Grand Mercure Madinah

Our hotels AccorHotels
4.5/5 397 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 425.00 SAR Non member rate
From 382.50 SAR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 14h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early Check-in
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 2 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, LCD with IPTV, Temperature Control, Coffee/Tea making, Iron & iron pad, Minibar, WiFi & Work Desk, Reading Lamps, Safe deposit box, Hair dryer and telephone in bathroom, Evacuation plan & Emergency info in room, baby crib on request,2 bedrooms, one with Queen bed and other with Twin beds, Lounge with sofa setting and dining table, 2 master bathrooms, 42" IPTV LCD in each bedroom & Lounge, WiFi, Safe deposit box, Minibar, coffee/Tea making facility, iron, reading lamp

  • 354 rooms
  • 354 non-smoking rooms
  • 9 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Video games on TV in room
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 838 reviews

Our guest reviews for Majlis Grand Mercure Madinah

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 397 reviews
AccorHotels certified review
Abdul K. Families - 17/02/2018
« Experience was very good »

Masha Allah The room was great and my stay was very much good Regarding the breakfast it was not like before the quality of the buffet is much lower than before Remaking all the facilities were very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulkareem A., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas Esmail Guest Experience & Quality Executive

AccorHotels certified review
Talha F. Families - 12/02/2018
« Very hospitable and easy going experience »

I found the staff to be very hospitable and the stay was smooth without any issues. The room was clean and presentable with all the amenities. The only thing that needs attention is perhaps the style and furniture as it looks a little dated now.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Talha Ahmed F., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

AccorHotels certified review
Mohammad S. Friends - 09/02/2018
« Excellent »

Front desk staff good and restaurant staff excellent room excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamad Shabbir, We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

AccorHotels certified review
Dalia A. Couples - 06/02/2018
« It was extremely good stay »

I love the place every thing was perfect even the price was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aymed Ahmed, We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

AccorHotels certified review
Mahmoud E. Families - 06/02/2018
« Excellent Stay »

Helpful staff, excellent location & nice food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohmoud El Sakhawy, We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

AccorHotels certified review
Tariq R. Couples - 05/02/2018
« Great Location and maintenance Staff »

A pleasure to stay at this location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sofia Shoukat, We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

AccorHotels certified review
Amir A. Families - 03/02/2018
« Marvelous staying »

My stay was marvelous as usual, the best thing which I like is "feeling yourself at home" , great hospitality , staff friendly . For me & my family we can't go anywhere than Majlis grand mercure If we will staY in Madina. Many thanks to Mr.Waleed Alraddadi,Mr.Abdulrahman Alhijili,Mr.Sakher Alrefaay,Cheef Mosaad & Mr.Yahia in the restaurant . Really i wish if I can mention all the stuff names,because they deserve more appriciation for there always supports .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amir Attia, We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

AccorHotels certified review
Abdul S. P. Couples - 01/02/2018
« Mr As P. »

Highly satisfied. Will definately recommend to others to stay at this hotel. Very close by. Within metres from Gharam. Breakfast was also ver nice. Big variety.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdul Sataar Parker, We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

AccorHotels certified review
Diksi F. R. Families - 30/01/2018
« amazing »

Grand Mercure Majlis Madinah was AMAZING. The service, hospitality and the room was great and satisfied me. Especially the Guest Experience and Quality of this hotel, mr Waleed al Raddadi who give me best services during my stay. He also give me room upgrade for free. I will stay at Grand Mercure Majlis Madinah when i come to Madinah someday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diksi Farabi r., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas Esmail Guest Experience & Quality Executive

AccorHotels certified review
Arslan B. Families - 30/01/2018
« nice hotel near to haram »

hotel was great staff was great facilities were ok breakfast was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Irfan Maqbool B., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas Esmail Guest Experience & Quality Executive

AccorHotels certified review
Dr. H. E. A. Families - 28/01/2018
« Very pleasant and enjoyable »

My family and I have had a very nice and pleasant stay at the hotel. Mr. Waleed Al Raddadi was very professional and helpful. Although the hotel was busy, he has managed to get us an upgrade. Most of the staff at the hotel were very nice, but Mr. Al Raddadi was above all. Excellent personality and customer's satisfaction focused. Jazak Allah Khairan!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Houssain El A., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

AccorHotels certified review
Saeed A. Families - 27/01/2018

It was an amazing experience, the hotel is so luxurious with an outstanding helpful staff. I would like to come again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear saeed A., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B. Esmail Guest Experience & Quality Executive

AccorHotels certified review
D C. Families - 26/01/2018
« Pleasant stay »

Room was spacious. Needs more light. Stay was pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ridwan K., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B. Esmail Guest Experience & Quality Executive

AccorHotels certified review
Anshory L. Families - 22/01/2018
« Normal and not good Experience »

Good approach by bellboy when i was arrived but it was not good for receptionist. I was in queue and i was wait only for one people but the receptionist give me chance for check in after other 2 peoples came.. woow. He was took my booking file but given to other people in receptionist (He is nice people) without comment. I Surprised when i came to room. I have arranged for room with 5 peoples but only 4 beds was available (again in this 5 star hotels). Other comment , please check the heater in the room 206 that it made you very hot even i switched off the heater but still hot. Very good for lift arrangement during the praying time but need more effort due to peoples are still need long time to wait and made them lost time for on time praying even very close to Haram. You have to aware that guest in madinah and makkah area will not directly complain to you due to they have came for religious event. I am not complaining but without this input that you will not know the real condition for the hotel. i hope this information can give you input for improvement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammad Anshory L., Thank you for taking the time to tell us about your experience at the Majlis Grand Mercure Madinah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abas B Esmail Guest Experience & Quality Executive

AccorHotels certified review
Dr. D. Families - 22/01/2018
« Great experience »

We arrived one day earlier than our reservation date, that glitch was a bit difficult to settle with the hotel. The reservations department refused to upgrade our room and also gave me the worse room on the floor directly in front of the elevators even though I’m a Gold member at Accor. It was uncomfortable only because whenever we would open the room door people were always in front of it waiting for the elevators. They also didn’t give us our welcome basket and drinks until the night before our checkout and we stayed 4 nights. Everything else was great, location is fantastic. Food was good. Breakfast has improved a lot since my last visit. Overall a great hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ali D., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

TripAdvisor review
200sultan Family - 19/01/2018
« Good location but Very Poor Breakfast! »

Location is opposite gate 16 n internet is pretty good but Breakfast items were of poor quality. Some food items were rotten. Won't stay again. The building and reception is out dated and needs modernisation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 200sultan Thank you for your comment. I will forward your comment to our Chief Cook and the Hotel management. once again, apologize for the incidents that caused you to complain. Looking forward to your continued visit to our hotel and assuring you of our best services at all times. Yours sincerely, Abbas B Esmail Guest Experience & Quality Executive

AccorHotels certified review
Sultan Families - 18/01/2018
« Excellent Location but extremely Poor Breakfast »

Location is very good but Poor Breakfast not 5* at all some of the breakfast items were rotten. Value for Money NIL. Lobby and outside building needs uplifting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sultan Babar r., Thank you for taking the time to tell us about your experience at the Majlis Grand Mercure Madinah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
M. O. Families - 18/01/2018

Hi, Special thanks to Mr. Al Zebeer and Mr. Al Radady.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Experience & Quality Manager Waleed Al-Raddadi

AccorHotels certified review
Mohammed S. C. Families - 17/01/2018
« MSC »

From check in until we left was very dissatisfied Will not stay here again Breakfast was ok after complaining

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed Salim C., Thank you for taking the time to tell us about your experience at the Majlis Grand Mercure Madinah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abas B Esmail Guest Experience & Quality Executive

AccorHotels certified review
Zeeshan A. Families - 17/01/2018
« Cooperative »

Experience was very good that's why I prefer to stay here. The staff is cooperative. Hotel is comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zeeshan A. Dar, We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

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