Hotel - Majlis Grand Mercure Madinah
Grand Mercure Hotel Grand Mercure Hotel

Majlis Grand Mercure Madinah

4.0/5 434 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 14h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check-in (Paying)
    • Late Check-out (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 2 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, LCD with IPTV, Temperature Control, Coffee/Tea making, Iron & iron pad, Minibar, WiFi & Work Desk, Reading Lamps, Safe deposit box, Hair dryer and telephone in bathroom, Evacuation plan & Emergency info in room, baby crib on request,2 bedrooms, one with Queen bed and other with Twin beds, Lounge with sofa setting and dining table, 2 master bathrooms, 42" IPTV LCD in each bedroom & Lounge, WiFi, Safe deposit box, Minibar, coffee/Tea making facility, iron, reading lamp

  • 354 rooms
  • 354 non-smoking rooms
  • 9 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Video games on TV in room
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars

Your meetings and events

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4.2/5 AccorHotels Rating 930 reviews

Our guest reviews for Majlis Grand Mercure Madinah

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 434 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Imran A. Families - 15/07/2018 AccorHotels certified review
« Poor service with bad attitude »

I usually book at Pullman Zamzam but decided to try this sister hotel as part of the accor hotels group - the rates were the same so expected similar service. Firstly the hotel lifts were not all working - only 2 lifts with 1 service lift and each time we used the service lift the staff would huff and puff because we were using their lift! Very poor attitude. We had to wait upto 15 minutes at a time for the lift and eventually ended taking the stairs because my kids needed the washrooms or were getting late for prayers. I was late for breakfast by 5 mins once because of the lift issue - when I got to the restaurant, they firstly refused entry saying my booking was bed only - after checking twice they said @ok you can go@ as if they were doing me a favour! when i got into the restaurant, the chef making eggs refused to make me an egg saying I was late - i explained the lift and staff issue and he started throwing the pots around and angrily made the egg. Room service: tiny portions and contradicting message - the noticeboard outside the restaurant says chicken is from local supplier but on the room service phone they said its brazil! Will I visit this hotel again? Never. I actually ended up walking back to Pullman zamzam with my family and paying for food there although it was included in Majlis in our booking. The only positive from this experience was I got parking space and the housekeeping staff who cleaned the room was very polite. The remainder staff at reception, checkin, around the hotel and kitchen were very rude with little respect for guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Imran A., Thank you for taking the time to tell us about your experience at the Majlis Grand Mercure Madinah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Moafaq Al Sayed Guest Experience & Quality Manger

Engr F. F. Families - 09/07/2018 AccorHotels certified review
« Friendly cooperative staff »

Friendly and cooperative staff, great location and good accommodation

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fayez F., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

Mohamed Families - 08/07/2018 AccorHotels certified review

Never again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamed E., Thank you for taking the time to tell us about your experience at the Majlis Grand Mercure Madinah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Moafaq Al Sayed Guest Experience & Quality Maneger

Hadiza Couples - 25/06/2018 AccorHotels certified review
« Excellent hotel amenities but the staff are not very accomodating »

Staff didnt pay attention to the details of my reservation and kept asking me for balance of payment when there was none. They didnt even give me any preferrntial treatment for bejng an accor hotel member unlike the other accor hotels i’ve stayed in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hadiza A., Thank you for taking the time to tell us about your experience at the Majlis Grand Mercure Madinah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Moafaq Al Sayed Guest Experience & Quality manager

Sayed A. A. Families - 25/06/2018 AccorHotels certified review
« Not bad »

Not bad satisfied only yhr location of the hotel is perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sayed Ahmed A., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Moafaq Al Sayed Guest Experience & Quality Manager

Zo… Families - 25/06/2018 AccorHotels certified review
« Comfortable »

Very good wverything was upto the mark

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aftab Ahmed M., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Moafaq Al Sayed Guest Experience & Quality Manager

Mohammed A. Families - 25/06/2018 AccorHotels certified review
« Extremely satisfied »

The hotel was awesome and staff so freindly. However, I thanks the price is quite expensive in overall and the restaurant need to be improved. Overall, this is my second year of staying at Majlis Grand and I'm extremely satisfied and recommend all my family members or freinds to get the expreince of renting rooms at Majlis Grand. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed A., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Moafaq Al Sayed Guest Experience & Quality Manager

Omar B. S. Families - 24/06/2018 AccorHotels certified review
« Bad experience »

Only location and internet services were good The hotel need to change all carpets , that was not Mercure 5 star hotel , it was 3 or less than 3 star the buffet was spicy and When I ask the chef about it , He said all Pakistani love it like this ,maybe the hotel was 20% Guests from Pakistan The Carpets in the room and out side was dirty and you can check that the room services when he clean room they didn't clean the coffee cup , knife or spoon it was pad experience I will back to same city soon but I will not back to this hotel , the prices is expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Omar B., Thank you for taking the time to tell us about your experience at the Majlis Grand Mercure Madinah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abas B Esmail Guest Experience & Quality Executive

Win N. Solo - 24/06/2018 AccorHotels certified review

Hotel become old need to renovate

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ebrahim M., Thank you for taking the time to tell us about your experience at the Majlis Grand Mercure Madinah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Moafaq Al Sayed Guest Experience & Quality Manager

Bashir M. G. Couples - 22/06/2018 AccorHotels certified review
« MR »

the hotel location is good easy access to mosque and shopping center, and the staff are friendly especially the staff in reception checked me in ZIYAD AHMAD very nice staff please keep on nice guy i will come back because of ziyad Ahmad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bashir G. Mohammed, We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Moafaq Al Sayed Guest Experience & Quality Manager

Hamid A. Families - 21/06/2018 AccorHotels certified review

I booked errors through the mobile through your site I tried with the hotel to correct the mistake but I did not find help The booking clerk went and left the booking office while I was in a bad way. He asked the employee to help me but the employee did not have any authority

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hamid A., Thank you for taking the time to tell us about your experience at the Majlis Grand Mercure Madinah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Moafaq Al Sayed Guest Experience & Quality Manager

Mane A. M. Families - 21/06/2018 AccorHotels certified review
« enjoyed and so did my family. »

great service and people. great to see food improvement new restaurant set up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mane a., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Moafaq Al Sayed Guest Experience & Quality Manager

Family - 21/06/2018 TripAdvisor review
« Bad experience »

Only location and internet services were good The hotel need to change all carpets , that was not Mercure 5 star hotel , it was 3 or less than 3 star the buffet was spicy and When I ask the chef about it , He said all Pakistani love it like this ,maybe the hotel was 20% Guests from Pakistan The Carpets in the room and out side was dirty and you can check that the room services when he clean room they didn't clean the coffee cup , knife or spoon it was pad experience I will back to same city soon but I will not back to this hotel , the prices is expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Omarbinshehab Thank you for taking the time to share your review on Trip Advisor following your stay at Majlis Grand Mercure Hotel Holy city of Madinah Your comments were read carefully by our management and we are in the process to change our carpet and forward your review to the Chiep and concern department. we will work on in order to let our guest feel the difference. We considered it as privilege to host you as our guest and we promise you will have a memorable experience in your future stays with us. With my warmest and personal regards, Moafaq Al Sayed Guest Experience & Quality Manager

Auranzeb V. Families - 18/06/2018 AccorHotels certified review
« Another Excellent Stay At Majalis Grand Mercure »

This Eid al Fitr, the familiar and friendly face of Mr Waleed Al-Raddadi and the hospitable engagement from Mr Abbas Ismail made the stay at this hotel comfortable and relaxing. We opted for the Junior Suite with the Suhoor/breakfast package. The entire stay was smooth and welcoming. Rooms are clean on arrival, though the regular servicing of the room by cleaners still requires attention (they need to clean/service the room on time), the carpets are clean, and furniture in good order. The restaurant offers a variety of breakfast meals to suit a good selection of tastes and the service in the busy restaurant is friendly. Room service (for food) is great once they confirm the order (which took a little fort this time around), and good value. The location of the hotel is extremely convenient for the Masjid (2 minute walk to gate 16), for shawarma and tea shops, the Taybah Commercial Centre, and many other shops that surround this hotel. Thanks once again to Mr Abbas, Mr Waleed and the staff of Majalis Grand Mercure hotel for their warm welcome and friendly service. See you again on our next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Auranzeb V., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

Jupri U. Families - 08/06/2018 AccorHotels certified review
« Ok for short stay »

Overall a pleasant stay as expected . Everything from staff and service met my expectations except for your lifts . It's time they get it service . Many occasions it failed to stop especially on level 6.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jupri U., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

Anonymous Friends - 06/06/2018 AccorHotels certified review
« Okay »

Proximity to the mosque okay; lifts in hotel slow and always full; not much variety in the Sahura and iftar buffet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Halima Saadiya T., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

M S. Families - 04/06/2018 AccorHotels certified review
« Overall good »

Very good location, helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohammed Sayeedullah S., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

R. S. Families - 04/06/2018 AccorHotels certified review
« Good facility close to Haram »

Good Service Close proximity to Haram Room was clear

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. R., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

T F. Solo - 03/06/2018 AccorHotels certified review
« Me telley »

It was rather a nice stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Telley f., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

Alhaji N. D. Solo - 02/06/2018 AccorHotels certified review
« GOOD PEOPLE , NICE HOTEL and VALUE FOR MONEY »

Checking in was very fast and early around 10 am and Mr. Mohammed was kind enough to upgrade me to a suite. This is my 6th stay at the same hotel in Madinah, extremely good and fast wifi and a got a good value for money for Ramadan

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alhaji Nasiru d., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

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