Hotel - Majlis Grand Mercure Madinah
Grand Mercure Hotel Grand Mercure Hotel

Majlis Grand Mercure Madinah

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4.5/5 369 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 400.00 SAR Non member rate
From 360.00 SAR Member's rate Members’ Rate, join while you book
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Check-in from 16h00
Check out up to 14h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Breakfast
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early Check-in
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 2 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, LCD with IPTV, Temperature Control, Coffee/Tea making, Iron & iron pad, Minibar, WiFi & Work Desk, Reading Lamps, Safe deposit box, Hair dryer and telephone in bathroom, Evacuation plan & Emergency info in room, baby crib on request,2 bedrooms, one with Queen bed and other with Twin beds, Lounge with sofa setting and dining table, 2 master bathrooms, 42" IPTV LCD in each bedroom & Lounge, WiFi, Safe deposit box, Minibar, coffee/Tea making facility, iron, reading lamp

  • 354 rooms
  • 354 non-smoking rooms
  • 9 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Video games on TV in room
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 768 reviews

Our guest reviews for Majlis Grand Mercure Madinah

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 369 reviews
AccorHotels certified review
Dr M. A. Families - 12/12/2017
« Not what was claimed. »

We were told that the service will be excellent. But it was lacking the international standards. Bathroom shank was not good. It was closed all the time. Water was accumulating. There was noisy water exit from the top room which disturbed our sleep. The breakfast was of low standard.

AccorHotels certified review
Khalid Families - 09/12/2017
« Convenient Stay »

I have stayed in this hotel several times before. The location is excellent, especially, if you are accompanied by ladies since it is close to the ladies entrance at Al Masjid Al Nabawi. Noticed improvement in the customer service during this stay. However, no one could gave us a good explanation why th booking was cancelled before our arrival although we did the online check in!

AccorHotels certified review
Muhammad M. A. Families - 07/12/2017
« Fabulous »

It has been one of the most comfortable hotel stays. They offer such a comfortable environment for peaceful stay. The ambience and maintenance of every area is welcoming for the guests. Really nice especially with regards to its location. Keep it up !!

AccorHotels certified review
Mohammad S. Families - 03/12/2017
« Excellent »

Warm Wellcome by front Desk Allotted Best room

AccorHotels certified review
Mohamed F. M. Families - 02/12/2017
« Excellent Accommodation »

it was very nice stay beside prophet Muhammad, every thing was running good, except the elevator traffic, and there is no special welcome for Accor member

AccorHotels certified review
Mohammad A. H. Couples - 28/11/2017
« too expensive »

For a 4 Star Hotel the rate are too high

AccorHotels certified review
Essa Couples - 27/11/2017
« Great experience »

Hotel has very good location , it was a great experince in Madinah .

AccorHotels certified review
Aminur A. Families - 22/11/2017
« Didn't seem like a 5* »

This hotel seemed like a 4* at best. I stayed in a Junior suite with my parents, I had let the hotel know prior to arrival that I will be staying with parents and to have the roll away set up. It was not set up and it took me 3 calls in order to get somone round to set the room up. The rooms also seem a bit dated. I had to always call housekeeping to make up room. They would always forget something i.e towels on occasion and tea on another One of the main reasons for picking this hotel above the other hotel is that it had a gym. During my stay the gym was under maitenance. So I was not able to use the facilities. Few things I did like about the hotel is the breakfast and the dining staff were great. Also I liked how close the hotel is to the masjid.

AccorHotels certified review
Gamal E. Solo - 20/11/2017
« El Madinah Visit »

The hotel location is very good close to El Masjed El Nabawey, shopping area and restaurant. In spite the edge of the hotel, the hotel kept in satisfactory condition. Rooms was clean but food is limited in quality and varaitey.

AccorHotels certified review
Shahid W. R. Solo - 19/11/2017
« Not felt welcomed :( »

I have stayed in this hotel before and being a gold member I was warmly welcomed last time. However this time the person at the reception who checked me in was somewhat rude and the overall feeling at the start of stay was very unwelcome like. Also no one offered welcome drink and since the person had some attitude issue I never asked for it.

AccorHotels certified review
Dr O. F. Families - 14/11/2017
« Great location »

Great location Comfortable room but cleanliness needs improvement and staff need more organization esp to manage lack of parking.

AccorHotels certified review
Adnan Families - 08/11/2017
« Pleasant Stay »

The only reason I keep coming back to this hotel is mainly due to "Home like Experience" extended by Mr. Waleed Al Riddadi and Mr. Bukhari throughout my stay, starting from warm welcome with genuine smiles (unlike neighboring 5 star hotels, where you can see too much formal treatment and artificial smiles with typical greetings depicting hollowness), and sincere efforts by these two gentlemen for arising issues / concerns (as long as they are truly genuine) to resolve them up to 100% customer satisfaction. Kudos to them for maintaining such service standards!!

AccorHotels certified review
Mohammed A. Families - 06/11/2017
« I lost 3 items from my Room »

I have purchased big sized 3 no.s of clock tower makkah nd was been missing from my room I already informed everyone including duty manager but everyone says that no they check every thing but they didnt found anything. I requested to duty manager to check cctv footage but they informed me that they haven’t seen anything like that. I my self brought that inside hotel. But i was having a very bad experience from grand mercure hotel. Very much disappointed. My rating is 0 out of 10

AccorHotels certified review
A. Families - 06/11/2017
« Mr. Sakher is the future of Hospitality. »

There is nothing better than travelling for numerous hours and having greeted by the dazzling smile of Sakher, one duty Manager. However there was a leakage going on in the room which was terrible but I hope when I get back I would have a different suite. Room service can also be flawed sometimes but nothing to waste hours complaining about. Great stay as always with Accor and sofitel and now the Grand Mercure! Some welcome drink at checkin would be unimaginablely great!

AccorHotels certified review
Nasima Couples - 04/11/2017
« Nice »

Nice and clean quality work

AccorHotels certified review
Auranzeb V. Families - 04/11/2017
« Class Act! »

Class Act! We spent another long weekend at this property..as a family.. having booked the junior suite.. the GM Hotel is becoming our regular stay whilst visiting Madinah! From arrival to departure we had a fantastic stay with Mr Waleed looking after all our arrival requirements while Mr Sakher remained on-hand to deal with any concerns. Collectively they delivered hospitality of the highest level. Majalis GM is a veteran hotel but has been adequately maintained. Variety of breakfast is good and in-house dining options are excellent. The only thing I would pick out is that our room was not being cleaned regularly and we had to request room cleaning and towel services from the front desk. The response to that was quick. The hotel is excellently located, only about 100 steps from gate 16 of the Masjid with shopping (goods, gifts, groceries, food) at the doorstep of the hotel. Highly recommended.

TripAdvisor review
Family - 01/11/2017
« Hotel stay left a bad taste of the Accor Brand »

Other than the staff, there was nothing great about the hotel. May be the distance to the mosque is one minor advantage. The front desk staff, the porter, restaurant staff were all very welcoming, professional and responsive. However, the room comfort, bathroom and response to telephone calls made out of the Room was terribly disappointing. Rooms were kept at freezing temperature, and rooms are clumsy. If you take a shower, be ready to utilize the towels to mop the floor dry or risk falling. Also, don't bother to use the phone as during our two day stay, no one answered the phone. Last but not the least, I made my booking through accor website online and paid through my Amex. When I arrived at the hotel, I was asked to pay AGAIN as their system didn't show any payment made. I showed them the email confirmation but the receptionist acknowledged the proof but was helpless given that his system doesn't reflect this information from Accor system.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Theachbacha1, Thank you very much for choosing your stay at Grand Mercure Madinah Hotel and for taking the time to have written us. Please allow me to extend our deepest apology for the unfavorable services you have been experienced and that does reflect the excellent services of us. Grand Mercure Madinah Hotel is known for, as you know being a respected and valued member, We have relayed your comments to concerned Department Heads who are taking the corrective measures at the moment for such incidents to not to be repeated. It was an unfortunate and we are very extremely apologizing for that, I am sure you will give us another opportunity to demonstrate our efforts & not gone in vein. Thank you once again for your valued comment which will help us to achieve the highest quality standards. Please accept our regards and sincere apologies for the inconvenience. With my warmest and personal regards, Abas B. Esmail Guest Experience & Quality Executive

AccorHotels certified review
Muhammad T. Families - 31/10/2017
« good experience except few issues »

At the time of check-in, we have to wait 1 hour 30 minutes, no bedsheet changed every day.

AccorHotels certified review
Jamil K. Business - 30/10/2017
« Pleasant stay »

It was really grate experience at Madina with great people, Specially Mr. Naveed Abbasi (Food & Beverages Managar)

AccorHotels certified review
Syed A. A. Couples - 30/10/2017

It was a very good stay, staff were friendly and cooperative.

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