Hotel - Majlis Grand Mercure Madinah
Grand Mercure Hotel Grand Mercure Hotel

Majlis Grand Mercure Madinah

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4.5/5 424 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 16h00
Check out up to 14h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early Check-in
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 2 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, LCD with IPTV, Temperature Control, Coffee/Tea making, Iron & iron pad, Minibar, WiFi & Work Desk, Reading Lamps, Safe deposit box, Hair dryer and telephone in bathroom, Evacuation plan & Emergency info in room, baby crib on request,2 bedrooms, one with Queen bed and other with Twin beds, Lounge with sofa setting and dining table, 2 master bathrooms, 42" IPTV LCD in each bedroom & Lounge, WiFi, Safe deposit box, Minibar, coffee/Tea making facility, iron, reading lamp

  • 354 rooms
  • 354 non-smoking rooms
  • 9 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Video games on TV in room
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 868 reviews

Our guest reviews for Majlis Grand Mercure Madinah

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 424 reviews
AccorHotels certified review
S. Friends - 09/04/2018
« S. »

Excellent stay warmed Wellcome room upgraded in junior suit well managed staff excellent restaurant services

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamad S., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

AccorHotels certified review
Amir A. Families - 31/03/2018
« Marvelous Staying »

My staying was amazing as usual,you will feel yourself at home. All the staff are friendly.rooms are always neat and clean. Amazing receptioning , over hospitality and welcoming and extra ordinary taking care of all the guests. Food is excellent . Special thanks to Mr.Waleed Alraddai , Mr.Abdulrahman Alhijili,Mr.Mahmoud Saleh ,Mr.Zeyid Ahmed , Mr.Khalaf, Mr.Yahia ( at restaurant and Chief Mosaad) .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amir A., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

AccorHotels certified review
Hassen M. Families - 31/03/2018
« enjoyable stay »

helpful staff and friendly. However there needs to be improvement in the food as the breakfast food is very oily and cold. There are to few lifts in the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear hassen M., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

AccorHotels certified review
Ghazi A. Families - 28/03/2018
« Madinah is majlis »

Harm and majlis full time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ghazi A., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

AccorHotels certified review
Hossam M. Couples - 27/03/2018
« Excellent location & outstanding hospitality »

It was great stay, as Gold member of Le Club Accor, I felt welcome from the CHECK in throughout the stay. Special thanks to Mr. Waleed Al Raddadi for his great hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hossam M., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

AccorHotels certified review
Ahmad M. Families - 26/03/2018
« Very good »

Very good.. only cleaning is not perfact. We found some nuts inside the drawers. In addtion we ask for iron and we got it but the socket is open and not working

Our hotel has responded to the review
Our hotel has responded to the review

Dear ahmad m., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Waleed Al Raddadi Guest Experience & Quality Manager

AccorHotels certified review
Mohammed Q. G. Families - 25/03/2018
« highest level of comfort »

It was wonderful stay. I enjoyed everything specially its distance from the prophet's mosque & other things are cleanliness, hospitality, room comfort, AC, room service, WiFi & food. I must say it the best value for the money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear qaisar m., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

AccorHotels certified review
Shahan A. Families - 21/03/2018
« Expected better for the tier advertised. »

Mercure is a decent albeit dated facility. The rooms, their furnishing and the building does not draw parallel to a five-star hotel experience. The hotel could manage expectations better by dropping their rate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shahan A., Thank you for taking the time to tell us about your experience at the Majlis Grand Mercure Madinah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abas B Esmail Guest Experience & Quality Executive

AccorHotels certified review
Nice S. L. Families - 07/03/2018
« Nice Stay L. »

Being accorr member I prefer to book this hotel, this time I my reservation was cancelled at last minute without informing me when I called reason of card decline was given which was never notified to me. Luckily I managed to book this hotel again while on the way, I got upgrade but it took lot of time to get ready the room. However I am extremely disappointed that being Gold member, I was not offered any welcome drink and room welcome amenities. I was surprised not being attended being Gold member. Breakfast was average, the quality of bakery items was not so good. Washroom was not properly maintained. I want to stay here again and again being accorr member and being the great L. of hotel however I expect lot more from hotel for privileged members.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammad T., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

AccorHotels certified review
Halima T. Solo - 02/03/2018
« Average,less than what I expected »

Location ok,food good but room below standard

Our hotel has responded to the review
Our hotel has responded to the review

Dear Halima Saadiya T., Thank you for taking the time to tell us about your experience at the Majlis Grand Mercure Madinah. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abas B Esmail Guest Experience & Quality Executive

TripAdvisor review
Family - 26/02/2018
« The hotel location »

I booked two bed room suite. I had a great stay. The hotel location is good for the Holy Mosque. I look forward to coming back again to stay. Hotel staff was friendly. But hotel need some part of the area renovation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Saleem C Thank you very much for choosing Majlis Grand Mercure as your home away from home in the Holy City of Madinah and we greatly appreciate you taking time to share your experience during your stay with us. It is delighting to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments. Once again, thank you for your patronage and looking forward to welcoming you soon again. With my warmest and personal regards, Abas B. Esmail Your Guest Experience & Quality Executive

AccorHotels certified review
Dr M. A. I. Families - 23/02/2018
« Excellent experience »

Great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Waleed Al-Raddadi Guest Experience & Quality Manager

AccorHotels certified review
Abdul K. Families - 17/02/2018
« Experience was very good »

Masha Allah The room was great and my stay was very much good Regarding the breakfast it was not like before the quality of the buffet is much lower than before Remaking all the facilities were very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdulkareem A., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas Esmail Guest Experience & Quality Executive

AccorHotels certified review
Talha F. Families - 12/02/2018
« Very hospitable and easy going experience »

I found the staff to be very hospitable and the stay was smooth without any issues. The room was clean and presentable with all the amenities. The only thing that needs attention is perhaps the style and furniture as it looks a little dated now.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Talha Ahmed F., We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

AccorHotels certified review
Mohammad S. Friends - 09/02/2018
« Excellent »

Front desk staff good and restaurant staff excellent room excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohamad Shabbir, We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

AccorHotels certified review
Dalia A. Couples - 06/02/2018
« It was extremely good stay »

I love the place every thing was perfect even the price was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aymed Ahmed, We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

AccorHotels certified review
Mahmoud E. Families - 06/02/2018
« Excellent Stay »

Helpful staff, excellent location & nice food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mohmoud El Sakhawy, We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

AccorHotels certified review
Tariq R. Couples - 05/02/2018
« Great Location and maintenance Staff »

A pleasure to stay at this location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sofia Shoukat, We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

AccorHotels certified review
Amir A. Families - 03/02/2018
« Marvelous staying »

My stay was marvelous as usual, the best thing which I like is "feeling yourself at home" , great hospitality , staff friendly . For me & my family we can't go anywhere than Majlis grand mercure If we will staY in Madina. Many thanks to Mr.Waleed Alraddadi,Mr.Abdulrahman Alhijili,Mr.Sakher Alrefaay,Cheef Mosaad & Mr.Yahia in the restaurant . Really i wish if I can mention all the stuff names,because they deserve more appriciation for there always supports .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amir Attia, We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

AccorHotels certified review
Abdul S. P. Couples - 01/02/2018
« Mr As P. »

Highly satisfied. Will definately recommend to others to stay at this hotel. Very close by. Within metres from Gharam. Breakfast was also ver nice. Big variety.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdul Sataar Parker, We very much appreciate your comments regarding your stay at the Majlis Grand Mercure Madinah. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abas B Esmail Guest Experience & Quality Executive

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