Mercure Montevideo Punta Carretas 4 stars

TripAdvisor rating 4.5/5 810 reviews
Mercure Montevideo Punta Carretas
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Hotel extras

This cutting-edge urban hotel with the best views of the Bay of Montevideo is located in the residential neighborhood of Punta Carretas. 41 uniquely designed rooms, English-style courtyard, gym and business center.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking (Nearby)
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • AEROPUERTO CARRASCOPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
Leisure and activities
  • Fitness centre
  • Bicycles rental (Nearby)
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Montevideo Punta Carretas

Rambla Gandhi 371
11300
montevideo
uruguay

Tel: +59827161114

Fax: (+598)2/7161117

Contact email

Check-in from 14h00

Check out up to 12h00

  • Tres Cruces :   174 Club de Golf

  • By plane

    AEROPUERTO CARRASCO At 19.2km / 11.93 miles - Shuttle paying

  • By boat

    PUERTO MONTEVIDEO At 8km / 4.97 miles

GPS :-34.925014, -56.155145

Our accommodations

Equipped with exclusive furnishings of the highest comfort and quality, each of our rooms boasts views of the city or the bay, comfortable beds, Smart TV, minibar, safe, hair dryer and individually-controlled A/C The hotel boasts 2 exclusive Junior Suites with large terraces and whirlpool baths. Their unbeatable views, decor and warmth make these two rooms the best place to stay. They are equipped with 42" Smart TV, minibar, safe and individually-controlled A/C

Standard Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Superior Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Junior Suite with queen-size bed and balcony

  • Max. number of persons: 2
  • Area: From 40
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30

  • Maximum capacity: 30 people

  • Maximum banquet capacity: 1 people

Find out more

Our guest reviews for
Mercure Montevideo Punta Carretas

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

3,915 reviews

tripadvisor

TripAdvisor Rating 4.5/5

810 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Mixed feeling

Customer review rating 4.6/5

Arno Couples - 13/09/2019 AccorHotels review

Excellent location BUT: Room was not clean (dust) ventilation in the bathroom does not allow to remove condensation Breakfast choice could be better

Dear Arnaud Pierre Florentin F., Thank you for taking the time to tell us about your experience at the Mercure Montevideo Punta Carretas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ilana Gateno Gerente General
Customer review rating 4.6/5

Anonymous Business - 08/09/2019 AccorHotels review

Walls very thin, lot of noise, no warm airconditioning

Dear Felipe Turra T., Thank you for taking the time to tell us about your experience at the Mercure Montevideo Punta Carretas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ilana Gateno Gerente General

Lovely experience

Customer review rating 4.6/5

Anonymous Solo - 19/08/2019 AccorHotels review

It was very enjoyable overall.

Dear Telmo Daniel R., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Pretty location on Rio Del Plata

Customer review rating 4.6/5

I. C. Business - 19/08/2019 AccorHotels review

Hotel was in a very central location, near to some great restaurants and shopping. The room whilst small was comfortable. Would have preferred a view of the River/Ocean but my room was at the back facing the Sheraton. Breakfast was first class and staff extremely friendly. I wouldn't hesitate in recommending this hotel

Dear C. I., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mercure Montevideo, Punta Carretas offers 3 different categories of rooms, they differ on size and view. Please let us know when you will be back at Mercure Montevideo and we will surprise you! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Very pleasant experience

Customer review rating 4.6/5

Neivas O. Couples - 19/08/2019 AccorHotels review

All the people that works at Mercure Punta Carretas was very nice to me and my wife, providing us with a pleasant staying at the hotel. The localization is excelent if you are going to Montevideo for the first time. I really recommend!

Dear Neivas O., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Perfect customer service

Customer review rating 4.6/5

Lorena S. R. Couples - 14/08/2019 AccorHotels review

The first good impression I had was with the customer service when I sent an e-mail asking for some help. I wanted to make a surprise for my boyfriend and they not only printed the letter I sent but also made a beautiful cake to leave on the room once we checked in. They also were very kind and worried about us, and offered a service about the transfer from the airport to the hotel. We had a very good impression about everything. Was everything super clean, the shower was perfect. The location of the hotel even better.

Dear Lorena R., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Best friendliness in Montevideo

Customer review rating 4.6/5

F., M. Couples - 12/08/2019 AccorHotels review

Very dedicated staff in a very admirable location in Montevideo. Mercure standard of treatment, for accommodations and services.

Dear M. F., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General
Customer review rating 4.6/5

Sílvia M. Business - 01/08/2019 AccorHotels review

Great location, clean, quiet and good breakfast.

Dear Silvia M., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Great staff, great location, bed is too hard

Customer review rating 4.6/5

Wayne H. Business - 31/07/2019 AccorHotels review

The two staff at check in were really great, they made my staff wonderful.

Dear Wayne H., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

good hotel to stay in Montevideo

Customer review rating 4.6/5

D. Business - 29/07/2019 AccorHotels review

located in the Ramba, just close the street and you see La Plata river. Behind the hotel there is shoping center, entrada just on the right side of Sheraton. And also a good restaurant nearby named La PERDIZ. Room is not big but ok, breakfast is acceptable with coffee and hot milk. But to go the center, have to call taxt or using UBER although it is not expensive. One thing more: arrival early near noon and very tired, a lady in the front desk named Shirly just very kindly arranged early check-in, which is appreciated.

Dear Wu D., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Outstanding customer service!!

Customer review rating 4.6/5

Nahum R. Business - 27/07/2019 AccorHotels review

I havent before been to Mercure hotel and I have to say it susprised me positively. The frontdesk guys are really nice and helpfull. The room is spacious and clean. Wifi works well. A many thanks to Jose from the frontdesk who assissted me during my stay there.

Dear Nahum Michael R., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

As usual feeling at home

Customer review rating 4.6/5

Mp Business - 17/07/2019 AccorHotels review

Satisfaction guaranteed.

Dear Marco P., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Excelente staff

Customer review rating 4.6/5

Beatriz Couples - 11/07/2019 AccorHotels review

The staff is very well prepared and the coffee area is nice as well! Thanks

Dear Beatriz F., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will extend your compliments to the Hotel Staff; they will glad to hear from you. At Mercure Montevideo we work to achieve an excellent service and a great guest experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Ok

Customer review rating 4.6/5

Anonymous Solo - 07/07/2019 AccorHotels review

Basic hotel

Dear Warren L., Thank you for taking the time to tell us about your experience at the Mercure Montevideo Punta Carretas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. La Jolie Lounge team dedicates precious time to provide homemade breads and selects the menu for every breakfast. The Hotel has a courtesy GRAB & GO service at La Jolie Bar, where you can enjoy home-made croissants and fresh coffee. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ilana Gateno Gerente General
Customer review rating 4.6/5

Rogerio Couples - 04/06/2019 AccorHotels review

Everything okay

Dear Rogerio C., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Excellent experiencie

Customer review rating 4.6/5

Francisco C. Business - 31/05/2019 AccorHotels review

Building, Staff & Services are outstanding.

Dear Francisco Rafael C., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

pre tty good but only there short time

Customer review rating 4.6/5

Chris Solo - 27/05/2019 AccorHotels review

The room was a little cramped the bed was very comfortable pillows were a little hard. The lighting was a bite poor. bathroom was good. It was pretty quite bearing in mind that it was a Friday Night.

Dear Christopher John S., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The Mercure Hotel Montevideo has three different categories of room, they have different view and size. Please let us know when you will be back to Montevideo and we will accommodate you under your preferences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Pleasant and Comfortable

Customer review rating 4.6/5

Anonymous Solo - 18/05/2019 AccorHotels review

My first time to stay at the property was pleasant. The staff were all extremely friendly and accommodating. The room was clean and comfortable.

Dear Daniel B., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Good location in Montevideo

Customer review rating 4.6/5

Claudio, N. J. Couples - 15/05/2019 AccorHotels review

Great location, clean hotel, a little outdated

Dear Claudio S., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

The BEST Accor hotel I stay in

Customer review rating 4.6/5

Mark F. Couples - 09/05/2019 AccorHotels review

Another amazing stay here. Shirly on the front desk is so lovely....an absolute asset to the hotel. Adriana at breakfast is the best. In fact every staff member we have ever met at this hotel are excellent. We will be back.

Dear Mark F., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General
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