Hotel - Mercure Montevideo Punta Carretas
Mercure Hotel Mercure Hotel

Mercure Montevideo Punta Carretas

4.5/5 778 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • AEROPUERTO CARRASCO
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • Room service

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Equipped with exclusive furnishings of the highest comfort and quality, each of our rooms boasts views of the city or the bay, comfortable beds, Smart TV, minibar, safe, hair dryer and individually-controlled A/CThe hotel boasts 2 exclusive Junior Suites with large terraces and whirlpool baths. Their unbeatable views, decor and warmth make these two rooms the best place to stay. They are equipped with 42" Smart TV, minibar, safe and individually-controlled A/C

  • 40 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Internet access via Fiber Optics
    • Bidet
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Your meetings and events

4.6/5 AccorHotels Rating 3,557 reviews

Our guest reviews for Mercure Montevideo Punta Carretas

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 778 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Freddy C. Business - 03/03/2019 AccorHotels certified review
« very good »

Was a pleasant place to stay, clean, neat, very nice staff. Only one recommendation do not use the Hotel phone service is ridiculously expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Freddy C., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Following your comment about the charge for the local calls we are starting to add complementary local calls service to our guests. We are about to implement the system, we hope to be ready on your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Dr. M. L. D. S. Couples - 26/02/2019 AccorHotels certified review
« Dirty toilet and badly cleaned room. »

My wife and I arrived to the hotel on February 13th, around 2 pm. Upon entering the room, we notice that the toilet vase was dirty. In addition, the bed was ill arranged. That raised doubts about the cleaning standards of the hotel and we decided to check-out just after we returned from a lunch.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marinalva S., Thank you for taking the time to tell us about your experience at the Mercure Montevideo Punta Carretas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ilana Gateno Gerente General

Richard B. Solo - 22/02/2019 AccorHotels certified review
« Extremely satisfied »

I was upgraded and, although arriving after the normal time for doing laundry, the hotel provided me with a rapid laundry service. As I was a returning visitor I was warmly greeted as an old friend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard B., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Matthew Couples - 20/02/2019 AccorHotels certified review
« Very comfortable hotel in a good location on the beach »

We were treated very well and the staff was very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew W., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

M.t. Solo - 20/02/2019 AccorHotels certified review
« Great place To rest »

I asked for a quiet room and it was very peaceful after a long way from Europe. Shirley is super nice and helpful. I had To find an adaptator quickly and she helped me naturally. The breakfast is very complete and the staff very kind. I didn t see the housekeeper and her team but the work was great. I strongly recommand. Thanks again Melissandre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissandre T., Bonjour! Selamat Siang! We appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Ilana Gateno Gerente General

Igor L. Business - 17/02/2019 AccorHotels certified review
« Fits me ! »

Short visit with excellent experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Igor L., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Anonymous Solo - 15/02/2019 AccorHotels certified review
« excellence »

Super friendly welcoming attentive and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elcio K., We appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Latika Business - 03/02/2019 AccorHotels certified review
« Great experience »

Very helpful staff. Great breakfast. Rooms are small, but just enough. The view from the room is majestic. Location of the hotel is just perfect. Gym is also good enough. I was first given a room with a connecting door, which was a bit scary. But the staff (Ms. Shirley) understood my plight and helped me get another room. Rooms are cleaned, no complaints with that. May be the hotel should upgrade the electric sockets - location as well as including a USB connection. There is no separate switch for the exhaust fan in bathroom, so it becomes a bit noisy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Latika B., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thanks a lot for sharing your experience with us, ee appreciate your suggestions, every year we try to implement new services according the technologies demands so we hope to include them on your next visit! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Anonymous Couples - 01/02/2019 AccorHotels certified review

Great staff + great location. Rooms are OK

Our hotel has responded to the review
Our hotel has responded to the review

Dear Theodore Andrew S., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Hayato Couples - 31/01/2019 AccorHotels certified review
« Exceptional location »

There are only a few hotels located at las ramblas and Mercure is one of them. You just cross the avenue and you are at the Rio de la Plata banks. The hotel room was clean, and staff was very kind. Breakfast was delicious, especially the black coffee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hayato T., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Anonymous Couples - 29/01/2019 AccorHotels certified review
« Wonderful staff »

While small, the rooms & bed were comfortable, & th floor quiet. However, neighboring dogs barked incessantly. This, of course, is not the fault of the hotel. We left for a few days, after asking for a quieter room, we were upgraded and moved up a few floors. Well played, Mercure!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judith Erle L., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Sandrine Solo - 08/01/2019 AccorHotels certified review

Good service, great room with a view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandrine S., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Alicia Couples - 04/01/2019 AccorHotels certified review
« -- »

I absolutely loved the hotel and the view. Very comfortable bed and pillows. The receptionists and maids were lovely and very polite. Staff for breakfast didn't seem very happy and the toilet of our room was dirty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Monica G., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept our apology about any inconvenience caused by the cleaning timing. At Mercure Montevideo we care about your experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Eduardo Families - 31/12/2018 AccorHotels certified review
« Comfortable hotel in a very nice neighbourhood of Montevideo. »

I enjoyed the experience of spending sis nights at Mercure Punta Carretas. The room was comfortable, delicious breakfast, very friendly staff, and the location of the hotel was very satisfactory (this was my first visit to Montevideo, I did not know the neighbourhoods, so I was glad the location was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eduardo A., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Jair S. Couples - 21/12/2018 AccorHotels certified review
« Good »

Experience was good, good service, good locatiom, room was nice, with enough space and comfort. Bad point, noise from other rooms. There was a door to other room which was knocking during the night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jair S., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Wildaliz R. Business - 17/12/2018 AccorHotels certified review

Excellent service and stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wildaliz R., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Antonio L. P. D. C. Couples - 05/12/2018 AccorHotels certified review
« Excelent Location »

Agradavel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antonio De C., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Mc Business - 28/11/2018 AccorHotels certified review
« GOOD »

CLEAN, NEW, FUNCTIONAL HOTEL VERY GOOD NIGHT IN BUSINESS TRIP

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc C., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Daniel K. Business - 12/11/2018 AccorHotels certified review
« Great stay! »

Great location, lovely rooms facing the ocean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel K., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Piotr Business - 07/11/2018 AccorHotels certified review
« Nice and very clean »

The hotel was really small but the breakfast was fine and it was really clean. The cleanest place I've been to.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Piotr Lech Z., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

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