Hotel - Mercure Montevideo Punta Carretas
Mercure Hotel Mercure Hotel

Mercure Montevideo Punta Carretas

4.0/5 739 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • AEROPUERTO CARRASCO
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • Room service

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Equipped with exclusive furnishings of the highest comfort and quality, each of our rooms boasts views of the city or the bay, comfortable beds, Smart TV, minibar, safe, hair dryer and individually-controlled A/CThe hotel boasts 2 exclusive Junior Suites with large terraces and whirlpool baths. Their unbeatable views, decor and warmth make these two rooms the best place to stay. They are equipped with 42" Smart TV, minibar, safe and individually-controlled A/C

  • 40 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Internet access via Fiber Optics
    • Bidet
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings

Your meetings and events

4.6/5 AccorHotels Rating 3,158 reviews

Our guest reviews for Mercure Montevideo Punta Carretas

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 739 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Cristina R. Couples - 14/09/2018 AccorHotels certified review

The place is located in a good spot, good transport around to every where in Montevideo. The desk is attended by very nice people . Overall good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristina R., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Leticia D. S. A. Families - 25/07/2018 AccorHotels certified review
« satisfied:) »

people were very nice in the way they treat us, very helpful and kind the rooms were clean and coozy tasty breakfast with many options I just really didn’t like the gym, I wouldn’t even consider that a gym, very tiny space, few machines.... you guys should think in a way to improve it :) that’s it, overall it was great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leticia De Souza A., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your recommendation about the Gym, we will consider your appreciation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Anonymous Business - 17/07/2018 AccorHotels certified review
« clean, confortable »

I appreciate the acceptance of the extention of the check out one more hour.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teruyo N., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Rael C. Families - 16/07/2018 AccorHotels certified review
« Amazing! »

Cindy and Jose helped us in every aspect! They were really gentle with my kids. We faced, during the strong wind and rain on Saturday, some issues in the building, but they made everything possible to keep us comfort during all the time! Really lovable persons!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rael C., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept our apologies about the inconvenience with your room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Felipe L. Couples - 05/06/2018 AccorHotels certified review
« Pleasant staff. Clean room. Excellent location. »

Very polite staff. Nice room/bathroom. Great overall service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Felipe Manuel Vasconcellos L., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Lynn S. Business - 04/06/2018 AccorHotels certified review
« really lovely. staff were great. room was fantastic »

as above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynn s., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Inés Couples - 29/05/2018 AccorHotels certified review
« Peaceful and sunny little hotel with a big view »

The hotel is small with friendly and helpful personal. The room's view is beautiful. Breakfast has fruit, cheese, eggs, sausages, cereal and the excellent Uruguay's bakery. Rooms are clean, with comfortable beds and an excellent shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria Ines F., We appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Anonymous Couples - 26/05/2018 AccorHotels certified review

Nice, short and sweet. Staff was amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan B., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Anonymous Business - 11/05/2018 AccorHotels certified review
« Nice, kind and warm »

Nice, kind and warm and dilligent attention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alejandro C., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

A1778TZdavid Couples - 20/04/2018 TripAdvisor review
« Excellent lodging »

Nice clean hotel with very good service. Located right on the beach and with a very good breakfast. Close to Shopping Punta Carretas and several good restaurants. Special attention is given to a receptionist named Cindy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. David, thanks a lot for your comments. We are glad you enjoy your stay with us. Hope to see you soon at Mercure Punta Carretas. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. We appreciate your mention about Cindy, we will let her know your recognition. Best regards, Ilana Gateno General Mgr.

Anonymous Couples - 10/04/2018 AccorHotels certified review
« Good except for the stained sheets. »

The breakfast was good and the staff was kind and helpful. Just having stained sheets wasn't ideal when we got there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ryan C., We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

Erik S. H. Solo - 27/03/2018 AccorHotels certified review
« Great stay »

Nice rooms, good breakfast, great staff, good location, gym lacking in equipment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Mercure Montevideo, Punta Carretas offers 3 different categories of rooms, they differ on size and view. Please let us know when you will be back at Mercure Montevideo and we will surprise you! Hoping to host you soon. Sincerely, Ilana Gateno Gerente General

Anonymous Business - 26/03/2018 AccorHotels certified review

Pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ilana Gateno Gerente General

Anonymous Business - 24/03/2018 AccorHotels certified review

I felt very well welcomed by the excellent staff. The hotel is really good and breakfast is fantastic. Only suggestion is an improvement on the cleaning service. My room had some long hairs on the bathroom and there was 2 empty bags (one from Zara and the second from other store) behind the door that was probably from the previous guest that used that room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Please accept out apology about any inconvenience caused by the housekeeping department. At Mercure Montevideo we care about. Hope to host you soon! Sincerely, Ilana Gateno Gerente General

Mr. K. Friends - 23/03/2018 AccorHotels certified review
« Great View & Great Staff »

Very nice and clean room with fantastic view of the river. Good breakfast and wi-fi. The staff is very helpful, excellent service on any question. Warm recommendation!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. Sincerely, Ilana Gateno Gerente General

Guillermo O. Business - 05/03/2018 AccorHotels certified review
« Satisfied »

Smooth. All as expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ilana Gateno Gerente General

Business - 05/03/2018 TripAdvisor review
« As usual, excellent service »

Very well located, rate price/ quality a 10 , customer service excellent which not common at uruguayean hotels . Cleanliness and maintennce very good as well as breakfast served at the lower floor. Plenty restaurants nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thanks a lot for your comments. We are glad you enjoy your stay with us. Hope to see you soon at Mercure Punta Carretas. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. Best regards, Ilana Gateno General Mgr.

Robert S. Couples - 28/02/2018 AccorHotels certified review
« Great staff, excellent service, excellent breakfast »

An extremely good stay. The hotel was clean, tidy, the staff were all very helpful and always pleasant. I would find it difficult to find any negative points.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ilana Gateno Gerente General

Barry Solo - 27/02/2018 AccorHotels certified review
« Very a lovely Hotel with an amazing Staff »

I had the most wonderful time at your hotel. I was generously upgraded to a room with a view of the Rambla and the ocean. So each morning I got to watch soccer and the ocean. I do want to take Shirley who worked in the morning. The gentleman in the afternoon I think was Emmanuel who were wonderful and the evening captain. But I want to thank the person who cleaned my room. When I asked for towel, she delivered it immediately and saw my bathroom was messy. She IMMEDIATELY clean up the bathroom which was unnecessary but such a treat. In addition I had blister on my foot. So I asked if she had a band aid on her cart. She apologized and said she would speak to the front desk. On my way out of the hotel at the front desk was TWO BAND AIDS. I had already forget and was heading to the pharmacy.. Amazing staff!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know when you will be back at Mercure Montevideo and we will surprise you! We will share your comment to the Hotel Staff, they will be very glad to hear from you. Hoping to host you soon. Sincerely, Ilana Gateno Gerente General

Roberto S. Solo - 22/02/2018 AccorHotels certified review
« Excelente »

Home Sweet home !!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ilana Gateno Gerente General

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