Hotel - Mercure Montevideo Punta Carretas
Mercure Hotel Mercure Hotel

Mercure Montevideo Punta Carretas

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4.0/5 649 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • AEROPUERTO CARRASCO
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Equipped with exclusive furnishings of the highest comfort and quality, each of our rooms boasts views of the city or the bay, comfortable beds, Smart TV, minibar, safe, hair dryer and individually-controlled A/CThe hotel boasts 2 exclusive Junior Suites with large terraces and whirlpool baths. Their unbeatable views, decor and warmth make these two rooms the best place to stay. They are equipped with 42" Smart TV, minibar, safe and individually-controlled A/C

  • 40 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings
4.6/5 AccorHotels Rating Based on 2,622 reviews

Our guest reviews for Mercure Montevideo Punta Carretas

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 649 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
W. M. Couples - 04/02/2018
« A nice stay »

We prefer to stay in small hotels, and the Mercure Punta Carretas fits that bill. The breakfast buffet had lots of variety, and everything was fresh. The desk staff were very helpful with check in, booking a tour and a remiss to the airport, as well as managing to deal with problems in our room. The carpet in our suite, under the AC unit was wet when we checked in, and proceeded to get wetter, although we could not see any water dripping from the unit itself. The desk staff came up and dried up the carpet to the best of his ability, and arranged to have the AC unit checked in the morning, which it was. It was obvious from the stains on the carpet that this was not the first time this AC unit has leaked, so I was a little surprised that it had not been fixed properly at some point. Both José and Emanuel were wonderful in making our stay a pleasant one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Please accept out apology about any inconvenience caused by the AC, our staff is working to solve it. At Mercure Montevideo we care about. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. Sincerely, Ilana Gateno Gerente General

AccorHotels certified review
J. C. Friends - 04/02/2018
« Very nice, wonderful attention, good rooms »

The hotel's room view was wonderful and the shower very nice... the best of my visit was the breakfast!!! yumiiii .... I'll back. I miss brownies...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. La Jolie Restarant Staff prepare every day home made delicius menu. Sincerely, Ilana Gateno Gerente General

AccorHotels certified review
Rodrigo D. D. S. Business - 28/01/2018
« Good days »

I stayed for 5 nights and this was good. I think you could change or increase the breakfast, for me it was simply.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We appreciate your comment about our breakfast buffet, please let us know when are you are coming back to Montevideo and we will surprise you with your favorite dishes! Sincerely, Ilana Gateno Gerente General

AccorHotels certified review
Lucio Business - 12/12/2017
« Excellent experience »

I missed a iron table and an iron to do my shirts.

AccorHotels certified review
Claudio G. Couples - 11/12/2017
« Very good!! »

Small hotel very nicely situated in the nicest part of Montevideo. Good taste decoration and good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ilana Gateno Gerente General

AccorHotels certified review
Anonymous Business - 09/12/2017
« Good staying there, friendly staff. »

I stayed 21 days at the hotel. I was satisfied with it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ilana Gateno Gerente General

AccorHotels certified review
Jean F. Couples - 02/12/2017
« Great »

The hotel is very well located, on the river, close to 3 of the best restaurants in town and a great shopping mall. The rooms are bright and clean. The staff is really nice and professional: I had booked on a wrong date by mistake but they found a room for me and changed the booking. Perfect stay!

AccorHotels certified review
Marcelo Couples - 02/12/2017
« Good choice for the region »

Excellent breakfast with good service.

AccorHotels certified review
Anonymous Business - 01/12/2017
« Wonderful »

Excellent

AccorHotels certified review
Gary S. Solo - 14/11/2017
« As always a perfect stay at this Mercure Hotel. »

The room was comfy, the staff was great and the breakfast was perfect and many choices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Gary, Thank you for the great review of our hotel and for your usual stay with us! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcelo Chiappino General Manager

AccorHotels certified review
Marcos Solo - 12/11/2017
« Excellent »

Very courteous and welcoming. Exactly what I was looking for

AccorHotels certified review
Anonymous Business - 08/11/2017
« Excelent price / quality balance »

Excelent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Federico , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcelo Chiappino General Manager

AccorHotels certified review
Thomas Couples - 07/11/2017
« Good »

Xxx

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Thomas Bulow, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Marcelo Chiappino General Manager

AccorHotels certified review
Alcir J. D. C. J. Couples - 06/11/2017
« Excellent »

Everything was ok, we received a great attention in our doubts about city tours and other touristic issues. The hotel and localization are charming, people were very polite and the breakfast was very good too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alcir Joao, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcelo Chiappino General Manager

AccorHotels certified review
Leonardo S. Couples - 29/10/2017
« Good »

The hotel is very small, we had 2 stays last week, one from 22 to 23rd and the other from 25 to 27th. The room in the second stay, on the 2nd floor was very noisy. I would like to mention that all staff were great but in both our periods in the Hotel we were amazed by Shirly. She was always available, with a great smile, very warming, very good and ready to help in everything we needed, even helping us find an Itaú bank in Montevideo. Shirly seems like one of those rare employees that makes a difference. I did not have the chance to thank her personally and would appreciate if you can let her know we enjoyed everything she did for us during our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Leonardo, Thank you for the great review of our hotel and to mention the service offered by Shirly. We are going to resend you comment to her and certainly she will be very happy.! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcelo Chiappino General Manager

AccorHotels certified review
Jewels Couples - 27/10/2017
« Excellent price, location and staff »

Coming from staying at small hotels (20 rooms) we were expecting limited hospitality services. That wasn’t the case here! We were assisted, guided and serviced as if we were the only guests in the hotel! Afternoon coffee was the winner for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Julia , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marcelo Chiappino General Manager

AccorHotels certified review
Jorge F. B. A. Solo - 26/10/2017
« Excelent stay at another Mercure Hotel. »

I booked the hotel on the same day last minute and everything went perfect as usual. Michelle (the receptionist) was extremely helpful and kind.. he fixed my reservation and changed it to a better one for the best of my interest. Loved the breakfast; great variety and food quality. Rooms are small but very comfortable and cozy. I also, had a great view to the coast! In a few words I would describe the hotel as a high quality boutique hotel totally worth the price paid.

AccorHotels certified review
S B. Couples - 24/10/2017
« Good customer service »

We arrived very late (after 2am) and were assigned the last room in the hotel (so we were told). This was a handicapped room and had a very large washroom but a very small bedroom with little counterspace (to accommodate a wheelchair I assume). I was very unhappy with the room but just needed to go to sleep. The next morning we complained to the front desk and they changed our room to a much better layout. After that we were very happy with the accommodations and the service.

AccorHotels certified review
Ana M. Families - 24/10/2017
« Excelente hotel »

Muybuena

AccorHotels certified review
Adrián R. Couples - 18/10/2017
« Comfortably »

It was enjoyable, nice place and good service

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