Hotel - Mercure Montevideo Punta Carretas
Mercure Hotel Mercure Hotel

Mercure Montevideo Punta Carretas

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4.5/5 691 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • AEROPUERTO CARRASCO
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Equipped with exclusive furnishings of the highest comfort and quality, each of our rooms boasts views of the city or the bay, comfortable beds, Smart TV, minibar, safe, hair dryer and individually-controlled A/CThe hotel boasts 2 exclusive Junior Suites with large terraces and whirlpool baths. Their unbeatable views, decor and warmth make these two rooms the best place to stay. They are equipped with 42" Smart TV, minibar, safe and individually-controlled A/C

  • 40 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Sprinkler in room
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
Our rooms fittings
4.6/5 AccorHotels Rating Based on 2,888 reviews

Our guest reviews for Mercure Montevideo Punta Carretas

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 691 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Anonymous Business - 11/05/2018
« Nice, kind and warm »

Nice, kind and warm and dilligent attention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alejandro Camara, We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

TripAdvisor review
A1778TZdavid Couples - 20/04/2018
« Excellent lodging »

Nice clean hotel with very good service. Located right on the beach and with a very good breakfast. Close to Shopping Punta Carretas and several good restaurants. Special attention is given to a receptionist named Cindy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. David, thanks a lot for your comments. We are glad you enjoy your stay with us. Hope to see you soon at Mercure Punta Carretas. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. We appreciate your mention about Cindy, we will let her know your recognition. Best regards, Ilana Gateno General Mgr.

AccorHotels certified review
Anonymous Couples - 10/04/2018
« Good except for the stained sheets. »

The breakfast was good and the staff was kind and helpful. Just having stained sheets wasn't ideal when we got there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ryan Clark, We very much appreciate your comments regarding your stay at the Mercure Montevideo Punta Carretas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilana Gateno Gerente General

AccorHotels certified review
Erik S. H. Solo - 27/03/2018
« Great stay »

Nice rooms, good breakfast, great staff, good location, gym lacking in equipment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Mercure Montevideo, Punta Carretas offers 3 different categories of rooms, they differ on size and view. Please let us know when you will be back at Mercure Montevideo and we will surprise you! Hoping to host you soon. Sincerely, Ilana Gateno Gerente General

AccorHotels certified review
Anonymous Business - 26/03/2018

Pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ilana Gateno Gerente General

AccorHotels certified review
Anonymous Business - 24/03/2018

I felt very well welcomed by the excellent staff. The hotel is really good and breakfast is fantastic. Only suggestion is an improvement on the cleaning service. My room had some long hairs on the bathroom and there was 2 empty bags (one from Zara and the second from other store) behind the door that was probably from the previous guest that used that room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Please accept out apology about any inconvenience caused by the housekeeping department. At Mercure Montevideo we care about. Hope to host you soon! Sincerely, Ilana Gateno Gerente General

AccorHotels certified review
Mr. K. Friends - 23/03/2018
« Great View & Great Staff »

Very nice and clean room with fantastic view of the river. Good breakfast and wi-fi. The staff is very helpful, excellent service on any question. Warm recommendation!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. Sincerely, Ilana Gateno Gerente General

AccorHotels certified review
Guillermo O. Business - 05/03/2018
« Satisfied »

Smooth. All as expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ilana Gateno Gerente General

TripAdvisor review
Business - 05/03/2018
« As usual, excellent service »

Very well located, rate price/ quality a 10 , customer service excellent which not common at uruguayean hotels . Cleanliness and maintennce very good as well as breakfast served at the lower floor. Plenty restaurants nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thanks a lot for your comments. We are glad you enjoy your stay with us. Hope to see you soon at Mercure Punta Carretas. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. Best regards, Ilana Gateno General Mgr.

AccorHotels certified review
Robert S. Couples - 28/02/2018
« Great staff, excellent service, excellent breakfast »

An extremely good stay. The hotel was clean, tidy, the staff were all very helpful and always pleasant. I would find it difficult to find any negative points.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ilana Gateno Gerente General

AccorHotels certified review
Barry Solo - 27/02/2018
« Very a lovely Hotel with an amazing Staff »

I had the most wonderful time at your hotel. I was generously upgraded to a room with a view of the Rambla and the ocean. So each morning I got to watch soccer and the ocean. I do want to take Shirley who worked in the morning. The gentleman in the afternoon I think was Emmanuel who were wonderful and the evening captain. But I want to thank the person who cleaned my room. When I asked for towel, she delivered it immediately and saw my bathroom was messy. She IMMEDIATELY clean up the bathroom which was unnecessary but such a treat. In addition I had blister on my foot. So I asked if she had a band aid on her cart. She apologized and said she would speak to the front desk. On my way out of the hotel at the front desk was TWO BAND AIDS. I had already forget and was heading to the pharmacy.. Amazing staff!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Please let us know when you will be back at Mercure Montevideo and we will surprise you! We will share your comment to the Hotel Staff, they will be very glad to hear from you. Hoping to host you soon. Sincerely, Ilana Gateno Gerente General

AccorHotels certified review
Roberto S. Solo - 22/02/2018
« Excelente »

Home Sweet home !!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ilana Gateno Gerente General

AccorHotels certified review
W. M. Couples - 04/02/2018
« A nice stay »

We prefer to stay in small hotels, and the Mercure Punta Carretas fits that bill. The breakfast buffet had lots of variety, and everything was fresh. The desk staff were very helpful with check in, booking a tour and a remiss to the airport, as well as managing to deal with problems in our room. The carpet in our suite, under the AC unit was wet when we checked in, and proceeded to get wetter, although we could not see any water dripping from the unit itself. The desk staff came up and dried up the carpet to the best of his ability, and arranged to have the AC unit checked in the morning, which it was. It was obvious from the stains on the carpet that this was not the first time this AC unit has leaked, so I was a little surprised that it had not been fixed properly at some point. Both José and Emanuel were wonderful in making our stay a pleasant one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Please accept out apology about any inconvenience caused by the AC, our staff is working to solve it. At Mercure Montevideo we care about. The neighborhood offers different cultural and gourmet attraction to enjoy, let us know your preference to make great recommendation. Sincerely, Ilana Gateno Gerente General

AccorHotels certified review
J. C. Friends - 04/02/2018
« Very nice, wonderful attention, good rooms »

The hotel's room view was wonderful and the shower very nice... the best of my visit was the breakfast!!! yumiiii .... I'll back. I miss brownies...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. La Jolie Restarant Staff prepare every day home made delicius menu. Sincerely, Ilana Gateno Gerente General

AccorHotels certified review
Rodrigo D. D. S. Business - 28/01/2018
« Good days »

I stayed for 5 nights and this was good. I think you could change or increase the breakfast, for me it was simply.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We appreciate your comment about our breakfast buffet, please let us know when are you are coming back to Montevideo and we will surprise you with your favorite dishes! Sincerely, Ilana Gateno Gerente General

AccorHotels certified review
Lucio Business - 12/12/2017
« Excellent experience »

I missed a iron table and an iron to do my shirts.

AccorHotels certified review
Claudio G. Couples - 11/12/2017
« Very good!! »

Small hotel very nicely situated in the nicest part of Montevideo. Good taste decoration and good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ilana Gateno Gerente General

AccorHotels certified review
Anonymous Business - 09/12/2017
« Good staying there, friendly staff. »

I stayed 21 days at the hotel. I was satisfied with it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ilana Gateno Gerente General

AccorHotels certified review
Jean F. Couples - 02/12/2017
« Great »

The hotel is very well located, on the river, close to 3 of the best restaurants in town and a great shopping mall. The rooms are bright and clean. The staff is really nice and professional: I had booked on a wrong date by mistake but they found a room for me and changed the booking. Perfect stay!

AccorHotels certified review
Marcelo Couples - 02/12/2017
« Good choice for the region »

Excellent breakfast with good service.

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