Hotel - ibis Styles Surabaya Jemursari
Ibis Styles Hotel Ibis Styles Hotel

ibis Styles Surabaya Jemursari Hotel

4.0/5 180 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast included in the price
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

All 132 rooms at ibis Styles Surabaya Jemursari feature a 32" LCD TV screen, in-room safe, separate bathroom with standing shower, hairdryer and free WiFi Internet access.

  • 132 rooms
  • 44 non-smoking rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

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4.2/5 AccorHotels Rating 1,741 reviews

Our guest reviews for ibis Styles Surabaya Jemursari

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 180 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Alex Y. Business - 12/07/2018 AccorHotels certified review

Great breakfast and wonderfully helpful receptionists.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. ALEX Y., We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arman Widianto General Manager

Rubi Business - 10/07/2018 AccorHotels certified review
« Comfortable in style »

Nice and clean room, good taste breakfast, creative set up

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr RUBIANTO H., We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arman Widianto General Manager

Christopher Business - 07/07/2018 AccorHotels certified review
« Noisy and strange smell »

There have been a lot of noise generated from moving of chairs and tables till late at night which has caused me to have sleepless nights. There is also a strong smell of “diesel” around the room area which I am not able to identify the source.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. CHRISTOPHER T., Thank you for taking the time to tell us about your experience at the ibis Styles Surabaya Jemursari. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis Styles Surabaya Jemursari, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arman Widianto General Manager

Fx N. G. Business - 06/07/2018 AccorHotels certified review

front desk = good, breakfast = cold porriedge & food incomplete at 7.45 am, ask for new pluss like fruit, food etc. Waitress not standbye

Our hotel has responded to the review
Our hotel has responded to the review

Dear FX NOVIAN g., Thank you for taking the time to tell us about your experience at the ibis Styles Surabaya Jemursari. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Your concern regarding breakfast product & services has been taken to our attention for improvement soon. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arman Widianto General Manager

Lkp Business - 30/06/2018 AccorHotels certified review
« Nice place to stay in surabaya »

Comfort room , nice facility,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arman Widianto General Manager

Dewa Couples - 24/06/2018 AccorHotels certified review
« Maximum pleasure! »

The bed is great, room ambience is excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear DEWA BAGUS P., We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arman Widianto General Manager

Joe Families - 21/06/2018 AccorHotels certified review
« nice hotel and comfortable »

overall service, room, food are excelent...nice to stay here. it recomended...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. JOFIAN W., We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arman Widianto General Manager

Argo Families - 20/06/2018 AccorHotels certified review
« Awesome »

Good place for family spend holiday, kids loved the pool,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. YULIANTO A., We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arman Widianto General Manager

Anna-jbg Families - 19/06/2018 AccorHotels certified review
« Awesome »

The staff very friendly, and fast for check in. And I get my room like what my request

Lindawati W. Couples - 17/06/2018 AccorHotels certified review

i like so much stay in ibis style.. but i hope to check for air condt in periodic. and for bed .. the matras is too soft. for breakfast .. unvariety..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. LINDAWATI W., We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arman Widianto General Manager

Armando Families - 16/06/2018 AccorHotels certified review
« Satiesfied! »

Friendly service & warmest hotel ambiance...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. ARMAN W., We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arman W. General Manager

Adnan R. Business - 15/06/2018 AccorHotels certified review
« t'was good »

I was late for having sahur

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. ADNAN R., We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arman Widianto General Manager

Sony S. Business - 13/06/2018 AccorHotels certified review
« Good Stay »

Clean room, the staff was helpfull and friendly, and the food tasty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr SONY WIBOWO, We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arman Widianto General Manager

Husin W. Business - 07/06/2018 AccorHotels certified review
« Very nice »

Bed is comfotable, Breakfast excellent, check In/Out was very smooth

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. HUSIN W., We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arman Widianto General Manager

Hengky W. Business - 04/06/2018 AccorHotels certified review
« Excellent Hotel »

This is Excellent Hotel especially for Busines. Not expensive and the staff is very hummble. This twice i stay in this Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. HENGKY W., We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arman Widianto General Manager

Bjeinhkg Families - 03/06/2018 AccorHotels certified review
« Perfect stopover »

We always enjoy spending our final night in Indonesia at the ibis Styles Jemursari. The staff are so friendly and helpful, the property is so well maintained, the restaurant and food is terrific. Such good value, rest and enjoyment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. BARRY E., We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arman Widianto General Manager

Arwan Business - 28/05/2018 AccorHotels certified review
« excelent »

cozy place with great food, cant wait to stay there again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. ARWAN S., We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arman Widianto General Manager

Alex Business - 25/05/2018 AccorHotels certified review
« Overall a good experience »

Check in was very fast. Rooms and facilities are clean and well managed. Food is ok, nothing special. Some staff were very friendly, some need improvement (less chit chat with each other and help the guest more)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. ALEX , We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comment regarding the guest contact has been improve soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arman Widianto General Manager

Meilissak Solo - 24/05/2018 AccorHotels certified review
« Great Stay! »

What an amazing experience to be back at the hotel, this is my second stay at the hotel and the check in experience was great, it only require 5 mins for check in (I was tired and it was late night). And there was personalised welcome cake in my room. Thank you front office team and guest experience team! I want to say thank you so much for the swift response from the maintenance team. The bidet in my toilet was broken, the head is split and within 15mins from my call to the receptionist the maintenance team came to my room and fixed it. Kudos to the Maintenance Team! The breakfast is amazing as usual, the jamoo and the local fare is good. I like the freshly cook eggs. I would love to have the chef to always cook the egg, but only suggestion though. I understand that due to the manpower maybe hotel decide to prepare the egg in advance. I have feedback for housekeeping team, I do understand that due to the load, sometimes attendant tend to missed out to clean the room, but during my first night there are stains in my bed sheet. I am not picky so I can ignore it but it is not hygienic if it is due to the bed sheet is not changed from the previous guest. Would you please take more attention to this detail?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. MEILISSA K., We very much appreciate your comments regarding your stay at the ibis Styles Surabaya Jemursari. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your comment regarding the room cleanliness has been taken to improve soon Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arman Widianto General Manager

Solo travel - 24/05/2018 TripAdvisor review
« Amazing Stay! »

I was staying for 3 nights at Ibis Styles Jemursari and this is my second stay. The parking lot is available eventhough is not much, and the security is tight too. They check the car and the bag. Check in process was smooth which taking less than 10 mins. Since I was Le Accor member, there was cake personalised with my name prepared in my room. Great job, Guest Experience Team! The breakfast beyond my expectation especially for Ibis Style brand, there are local fare variety including jamoo and delicacy such as sweet potatoes, prawn crackers. During one of the breakfast, the chef was there and freshly cook the eggs for me, I like it (still hot). Usually I need to take the one that prepared one. When I arrived, there was a stain that look like lipstick stain in one of my pillow sheet and yellowish. But because I reached hotel quite late, I plan to ask housekeeping to change the bed sheet the next day, I understand that washing bedsheet using washing machine does not really wash out all the stains (well, let me give benefit of the doubt to the hotel team). The next day, I put the card to request to change the bed sheet, but the attendant who clean my room in the morning missed that out. However.. I called receptionist and within 5 mins the housekeeping clean my rooms and changing the bed sheet. Thank you housekeeping team! The bidet in the toilet was broken, the head was split. I called the maintenance and they fixed it within 15 mins by replacing the whole bidet. Kudos for maintenance team! There are other hotels in the areas, but I recommend this hotel since the service is good, the hotel is clean and it is worth for the money.

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