Novotel Pekanbaru Hotel 4 stars

TripAdvisor rating 4.0/5 235 reviews
+ 23 Services
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Room 1

Number of guests
Children's age

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Hotel extras

Located in the Central Business District and surrounded by entertainment spots, the 197-room Novotel Pekanbaru features an All Day Dining restaurant, bar lounge, swimming pool, fitness centre, spa, function rooms and ballroom.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • SULTAN SYARIF KASIM
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Pekanbaru

JALAN RIAU NO. 59
28154
pekanbaru
indonesia

Tel: +6276125599

Fax: (+62)76127789

Contact email

Check-in from 14h00

Check out up to 12h00

  • NUSA MULYA :   PADANG - PKU

  • By plane

    SULTAN SYARIF KASIM At 20km / 12.43 miles - Shuttle free

GPS :0.535251, 101.428553

Our accommodations

Our modern, comfortable rooms feature amenities such as key card lock, electronic safety box, WiFi access, 40" LED TV, satellite TV channels, hair dryer, rain shower, IDD telephone line, minibar and coffee and tea making facilities.

Superior Room with 1 Double Bed

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub

Superior Room with 2 Single Beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub

Deluxe Room with 1 Double Bed, with Balcony

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub

Deluxe Room with 2 Single Beds, with Balcony

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub

1 King size Bed Junior Suite

  • Max. number of persons: 4
  • Area: From 56
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub

Superior Room with 1 Double Bed and 1 Sofa Bed

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub

Superior Room with 2 Single Beds and 1 Sofa Bed

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

Our All Day Dining Restaurant has a modern open kitchen and offers International and local cuisine. Buffet and a la carte options are available.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOLECULE GASTRO BAR

Photo non contractuelle / Strictly non binding

The casual yet classy Gastro Bar serves high quality wine and a wide variety of quick bites and beverages. Perfect for catching up with colleagues or friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

The pool bar has an indoor bar lounge seating and outdoor open air seating. It provides healthy drinks and cocktails, wide selection of coffee and tea. Perfect place to chill out.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 980

  • Maximum capacity: 1,500 people

  • Maximum banquet capacity: 1,050 people

Find out more

Our guest reviews for
Novotel Pekanbaru

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,667 reviews

tripadvisor

TripAdvisor Rating 4.0/5

235 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

European brekfast bakon,beans &cheese. Breath ,porridge and yogurt....missing total

Customer review rating 4.3/5

Pekka P. Solo - 15/10/2019 AccorHotels review

lot of people from europe why not breakfast and food for our bellies and taste? Some option must have....

Dear Pekka Antero P., Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sentot Lasiyanto General Manager

Good

Customer review rating 4.3/5

Dodol Business - 12/10/2019 AccorHotels review

Good

Dear Titus N. D., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Great!!

Customer review rating 4.3/5

Pon Business - 09/10/2019 AccorHotels review

Great. It suppose to be 10. However, a bit dissappointment because of The table for accor members priority is empty. No one attends it. I believe the table shouldn't be empty for Novotel class of Accor group hotels.

Dear Poniman .., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

EXCELLENT

Customer review rating 4.3/5

A. Business - 07/10/2019 AccorHotels review

COMFY AND WARM

Mr.

Customer review rating 4.3/5

Adm Couples - 06/10/2019 AccorHotels review

Excellent hospitality and good evironment

Customer review rating 4.3/5

Naresh K. Business - 30/09/2019 AccorHotels review

Very good

Dear Naresh K., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Average

Customer review rating 4.3/5

A. Solo - 29/09/2019 AccorHotels review

I have been stayed with Novotel PKU close to 10 times in the past 2 years plus and I have noticed that the service is deteriorating each time.

Dear Afrianty A., Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sentot Lasiyanto General Manager

quite satisfied

Customer review rating 4.3/5

Dani Business - 26/09/2019 AccorHotels review

room was quite tidy, neat and clean. Breakfast was good, with complete menu

Dear Roni Indriawan K., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Always great to stay here

Customer review rating 4.3/5

Erwin Business - 22/09/2019 AccorHotels review

It was overall very nice. Except the aircond temperature is not working., It is always too cold or off.

Dear Erwin K., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Outstanding weekend holiday with family

Customer review rating 4.3/5

R. Families - 20/09/2019 AccorHotels review

Wonderful experience during our stay in Novotel Pekanbaru especially for my kids.. Near to Mall Ciputra, nice check-in and room services. We'd like to come back and stay someday..

Dear Moehammad R., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

Satisfied

Customer review rating 4.3/5

Feri B. H. Business - 18/09/2019 AccorHotels review

The room is quit big and clean, no noise, the bathroom also clean

Dear Feri Budi H., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

easy check-in and check-out. friendly front counter and at restaurant.

Customer review rating 4.3/5

Chua K. Y. Business - 17/09/2019 AccorHotels review

Clean room and daily cleaning with good touch on all possible soiling areas. Lately the quality and no. of dish for buffet breakfast have been dropped/reduced! Early morning service at breakfast at about 6:30-7:15 am has no. of service staff reducing and with new faces! The Jakarta Newspaper might not have for the day but only in the evening or next day.

Awesome

Customer review rating 4.3/5

Ahmad S. Families - 08/09/2019 AccorHotels review

Clean and tidy, luxury, nice staffs.

Dear Ahmad S., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sentot Lasiyanto General Manager

It's ok

Customer review rating 4.3/5

David Business - 06/09/2019 AccorHotels review

Eventough already several times stay at Novotel Pekanbaru but no greeter in front office when check in or letter from management with topic "Welcoming you Back staying at our hotel"

The room was clean, but electricity was not stabe

Customer review rating 4.3/5

S. K. Business - 04/09/2019 AccorHotels review

The room was clean, but electricity was not stabe, so very often out of electricity 3~4 time per hour....

A very nice place to stay

Customer review rating 4.3/5

L. Business - 02/09/2019 AccorHotels review

This hotel is really nice.. its clean, spacious and it has everything you need since it is located just beside the Shopping Mall.. I would like to come back soon!!

Great stay

Customer review rating 4.3/5

Indrawan S. Business - 01/09/2019 AccorHotels review

Nice new hotel. In city center. Clean room. Great and warm staff. But 1 thing. I ask for a bottle of water but never came. Thanks

Front desk and other staff very humble and friendly

Customer review rating 4.3/5

Liyanto B. Business - 28/08/2019 AccorHotels review

It's good and nice

Extremely satisfied

Customer review rating 4.3/5

Ruslan Business - 28/08/2019 AccorHotels review

Had a great experience

Satisfied

Customer review rating 4.3/5

Nurdinsyah I. Business - 27/08/2019 AccorHotels review

Nice and good service, comfortable room

Our most recent 20 reviews

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