Hotel - Novotel Pekanbaru
Novotel Hotel Novotel Hotel

Novotel Pekanbaru Hotel

4.0/5 193 reviews
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • SULTAN SYARIF KASIM
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 9 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Our modern, comfortable rooms feature amenities such as key card lock, electronic safety box, WiFi access, 40" LED TV, satellite TV channels, hair dryer, rain shower, IDD telephone line, minibar and coffee and tea making facilities.

  • 150 rooms
  • 55 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • Extra bed in room for adult
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,188 reviews

Our guest reviews for Novotel Pekanbaru

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 193 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Beryan Business - 09/11/2018 AccorHotels certified review
« I love it! »

It was really nice hotel and I definitely will stay here when I return to PKU.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denny B., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

Andri Business - 09/11/2018 AccorHotels certified review
« The worst novotel experience. »

For me, there is a lot of room for improvement in Novotel Pekanbaru, especially for the staff to become more professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andri Y., Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A. Malik Azhary General Manager

Priyo Business - 09/11/2018 AccorHotels certified review
« Good »

Good ambiance, friendly staff, nice food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Priyo P., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

S. Solo - 09/11/2018 AccorHotels certified review

When check in crew no smile

Our hotel has responded to the review
Our hotel has responded to the review

Dear S., Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A. Malik Azhary General Manager

Vini Solo - 09/11/2018 AccorHotels certified review
« Good choice for stay in Pekanbaru »

Comfortable room, strategic location, nice F&B.

Our hotel has responded to the review
Our hotel has responded to the review

Dear V., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

Alex N. Business - 08/11/2018 AccorHotels certified review
« Excellent service »

Great service , excellent condition of the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex N., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

Nurirman R. Business - 07/11/2018 AccorHotels certified review
« I am Satisfy with service your hotel. »

Nice room hotel for sleep (rest) with good variable traditional foods for briefcase time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nuriman R., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

Anonymous Business - 06/11/2018 AccorHotels certified review
« Satisfied but long wait to check out »

Was satisfied, appreciate the allowance for late check out; Process for check out took more than 20 mins.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Espina B., Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A. Malik Azhary General Manager

Anonymous Business - 04/11/2018 AccorHotels certified review
« Loved staying at the Novotel. »

Loved staying at the Novotel. Everything was perfect. Keep up the great job! I will be back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leurquin D., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

Yanti A. Business - 03/11/2018 AccorHotels certified review
« Awesome »

Lovely hotel with friendly staff -- I stayed 3 days in the hotel while attending a conference & exhibition. I received a lovely room & clean. This location was nice and had great service. Lots of great places to eat near by.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yanti A., Thank you for trusting Novotel for your accommodation choice during your recent visit to Pekanbaru and for taking the time to share your comments with us. We are very pleased to read that you like our products and location, and your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests. We are all looking forward to welcome and serving you again in the near future. Feel Welcome. Thank you and Feel Welcome, Abdul Malik Azhary

Hj A. M. S. D. H. M. S. Business - 02/11/2018 AccorHotels certified review
« My PekanBaru Novotel Exp »

It was very pleasent to stay here in Novotel Pekanbaru, good location, nice environments, the breakfast is superb

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmad Mahadzir Shaffirin B. Dato' Hj Md S., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

Dwi M. Business - 01/11/2018 AccorHotels certified review
« Good enough »

Food is good, AC need to improve, A

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dwi M., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. Your remark about air conditioner have been noted by our chief engineering. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

Steven Business - 30/10/2018 AccorHotels certified review
« Good stay »

Comfy bed and quite room. Good breakfast. Overall a good stay. Not sure why the band taking a long break for dinner from 9pm to 10pm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven Sai Hong T., Thank you for choosing Novotel Pekanbaru as your accommodation choice during your recent stay in Pekanbaru. We are very pleased to read that you like our products, breakfast, and your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests. We are all looking forward to welcome and serving you again in the near future. Feel Welcome. Thank you and Feel Welcome, Abdul Malik Azhary

Anonymous Business - 30/10/2018 AccorHotels certified review
« Clean hotel »

Good experiences experienced with great hospitality of the staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andi W., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

Alex Business - 27/10/2018 AccorHotels certified review
« Mixed feeling about my stay »

Overall it is an average experience. Just a very slow (yes very) check in. I was also told that I consumed a beer from the minibar in which I had not (you guys need to be 100% sure before you accuse your guest of something). Room is clean and tidy. Front desk is helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alex M W., Thank you for taking the time to tell us about your experience at the Novotel Pekanbaru. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, A. Malik Azhary General Manager

Dadang S. K. Business - 26/10/2018 AccorHotels certified review
« Thats great »

Its lovely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dadang Saktina k., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

H. W. Business - 25/10/2018 AccorHotels certified review
« Warm welcoming greet »

Comfort pillow, strong shower spray, food is good, just a bit dirty water from dispencer on fitness room, overall is good..

Our hotel has responded to the review
Our hotel has responded to the review

Dear H. W., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. We are carefully investigated the dirty water problem and necessary action have been taken to the executive housekeeper and the team. Rest assured that we will emphasize on training and control to avoid future re-occurance. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

Robert H. Business - 22/10/2018 AccorHotels certified review
« Great staff! Really had outstanding customer service! »

I really enjoyed my stay at the facility! The staff went out of their way to make me feel at home. I will definitely go back there to stay and I’m actually looking forward to it!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert Lee H. Jr, We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

Indra I. Business - 21/10/2018 AccorHotels certified review
« Quite satisfying »

Good food, great location, enjoyable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Indra I., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

steven888Malaysia Business - 21/10/2018 TripAdvisor review
« Comfortable stay »

Hotel next to a small mall but it's location is way out of town center. Nothing much to do at night but can try some good local restaurants along the main road.Room was cosy and comfortable. Breakfast was good. Avocado salad and local delights (Mie kampong) were good for dinner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven, Thank you for choosing Novotel Pekanbaru as your accommodation choice during your recent stay in Pekanbaru. We are very pleased to read that you like our products, breakfast, location, and your comments have certainly raised many areas of concern that need to be addressed and will inspire us to strive harder in servicing our future guests. We are all looking forward to welcome and serving you again in the near future. Feel Welcome. Thank you and Feel Welcome, Abdul Malik Azhary

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