Hotel - Novotel Pekanbaru
Novotel Hotel Novotel Hotel

Novotel Pekanbaru Hotel

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4.0/5 140 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • SULTAN SYARIF KASIM
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 9 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 589 reviews

Our guest reviews for Novotel Pekanbaru

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 140 reviews
TripAdvisor review
Friends getaway - 09/12/2017
« Weekend Getaway »

Me and my son stayed at Novotel Pekanbaru on the weekend of my friend wedding event there. The reception desk was very helpful and friendly. When he noticed that I'll be staying with my 9 year old son, he make sure that we stayed in a non smoking floor. And we did, staying in room 1214 overlooking the pool. Later that evening when the refrigerator in our room wasn't working they replaced it immediately. My son had a blast playing in the pool and the game station in lobby. The wifi coverage was also good. The location was also good, we we're close to supermarket and the local culinary. Overall I was impressed with the quality of service and facility of the hotel. It's a very very family friendly Hotel. Definitely will be staying here again on our next visit to Pekanbaru. Thank you Novotel Pekanbaru!

AccorHotels certified review
Yopy Solo - 05/12/2017
« not bad »

need to improve the food taste and the serving ways of fresh fruits and salad

AccorHotels certified review
Anonymous Business - 03/12/2017
« A cozy place to stay »

I like to stay @Novotel, because: - cozy place - nice service - good breakfast - good location

AccorHotels certified review
J. Business - 03/12/2017
« Nice and clean »

Friendly staff and nice environment

AccorHotels certified review
Rusman R. Business - 03/12/2017
« Great hotel for businesses »

Good food, spacious rooms and nice services

AccorHotels certified review
Anonymous Business - 02/12/2017

Good hotel. New & clean. Good food for breakfast.

AccorHotels certified review
Bny Business - 02/12/2017
« Bny »

Sattisfied, hotel Clean, tidy and very strategic location

AccorHotels certified review
Soh K. S. Business - 01/12/2017
« Clean and Comfort Room »

We were satisfied to your friendly staffs service, room is clean and comfortable. Location is good and beside with a Mall around. Breakfast buffet are very good.

AccorHotels certified review
Anders L. Couples - 29/11/2017
« Good stay »

Had a nice stay in Pekanbaru Novotel. Good facilities, nice breakfast selection and excellent location. We had an issue with our first room having a foul odour in the shower cabin. The front desk staff quickly responded to our complaint and changed the room for us.

AccorHotels certified review
Anonymous Business - 28/11/2017

It was nice to stay i would prefer to book this resort in future too...

AccorHotels certified review
Chandra A. Families - 28/11/2017
« Awesome »

It was so fun, i can made a good time with my family and only one think u have to improve for the future, hopefully when i get it back to novotel pekanbaru, hope the time when i check in make it quick. Because last time i was waiting for one hours just to wait for them to prepare the room.. if i check in before 12 o’clock, its not a big deal for me bit at that time i was there at 2 and i can go to my room at 3.. hope the management will fix it. Overall , i will recommended to all my friend to stay at novotel pekanbaru. Thank you.

AccorHotels certified review
Dr R. S. B. Business - 28/11/2017
« "smile " »

Front officer should be give every guest with a small things named "smile"

AccorHotels certified review
Dev S. Solo - 21/11/2017
« Mr »

Hi, Was staying in room 1112 for 2 mights and i also booked room 1018 fir 2 nights. if i invited my friend to cime up to my room he could not bcos his room card only program to his 10th floor. So if i wish to meet him, i would need to go to common or public floor then invite him up to my room with my card...inconvinient. i know your card key system is for security concern but it should not cause inconvinience to hote rooml guest. Also room 1112 has a door in the room (cinnecting room) thus i could hear noises from the other room...not good. Apart from that ... the hotel stay was great, staffs friendly, hotel and facilities nice, location convenient. Thank you I will cintinue to stay @ Accor hotels again. Dev Subramanian

AccorHotels certified review
Amos D. W. Business - 20/11/2017
« nice room but bad breakfast experience »

love the room and the lobby but the food ( breakfast) need to improve.

AccorHotels certified review
Rahmat S. Business - 20/11/2017
« Excellent! »

Friendly staff assistance, nice location, clean room and tasty food.

AccorHotels certified review
Unhappy Business - 20/11/2017
« not the best experience this time »

there was a foul smell in my room when i checked in. unfortunately i was told the hotel was fully booked and my request for a room change was not possible. it was disappointing. house keeping sent someone to "treat" the smell but it was really just a few squirts of air freshener. i had a similar experience previously but fortunately managed to have a room change. the smell originated from the sewage piping and i'm sure something could be done to prevent the smell from recurring. despite the air freshener treatment, there was still a slight lingering odour over the 4 nights that I was there. other than the foul odour in the room the rest of the experience in the hotel was positive. hope that the next time i check in I will not have this kind of experience again.

AccorHotels certified review
Julia H. Business - 19/11/2017
« Kind a satisfied »

Actually i should regularly come to Pekanbaru every 2 months. On my fist visit to this city i have chosen Novotel but the location is too far from the area i should visit. Then on my second, third, fourth etc. i ve tried others and my experience was worse and bad and more than worse as the hotel are spooky. Then i go back to Novotel as this hotel very comfortable for the people like me that has other skill to feel and see others than human.

AccorHotels certified review
Dayne Business - 16/11/2017

Good except for the old towel condition.

AccorHotels certified review
Regina Business - 15/11/2017
« I choose Novotel because it's a new hotel and close to my working area. »

1. The towel is not WHITE color. It seems like dirty. 2. I've been staying quite often at Novotel Pekanbaru and i found most of the ceiling shower can not be used. 3. The reception is very slow 4. I must call 2 times to get the shower cap (always) However, the breakfast is good. Because i like the lopis.

AccorHotels certified review
Jimmy Business - 15/11/2017
« Comfort and friendly staff »

No doubt this is accor hotel quality.

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