Hotel - Novotel Pekanbaru
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Novotel Hotel

Novotel Pekanbaru Hotel

JALAN RIAU NO. 59 
28154  PEKANBARU
INDONESIA

112 reviews
TripAdvisor Rating Based on 112 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Babysitting on request
  • Air Conditioning
  • SULTAN SYARIF KASIM
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 9 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 498 reviews

Our guest reviews for Novotel Pekanbaru

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 112 reviews
AccorHotels certified review
Ikrar N. Solo - 13/08/2017
« Food »

I need bacon, no bacon in the breakfast menu

AccorHotels certified review
Amanda Families - 03/08/2017
« Please book airport transfer in advance »

Overall the hotel room was satisfied. The only unhappy situation is that we paid higher price for the airport transfer (yes, it is real high) because your staff informed me that your hotel airport shuttle is FULL and she provided me a taxi number. I was realized that the taxi driver was your stuff's husband. He charged us a real unreasonable price!

AccorHotels certified review
D. Business - 03/08/2017
« No benefit for Accor Plus member »

In overall the Hotel is a classic average Novotel. However no benefit for Accor Plus member (during the check-in process, welcome drink, etc.), was a let down.

AccorHotels certified review
Alex T. Business - 02/08/2017
« Pleasant surprise in Pekan Baru »

Was pleasantly surprised to find such a nice hotel in Pekanbaru. Room was adequate and functional. Overall stay was pleasant although was too short. Restaurant food was a bit on the wanting side. Overall can't complain

AccorHotels certified review
Fajar R. Business - 02/08/2017
« Satisfactory »

Comfortable, spacious room, can receive client, quiet, breakfast varied and intriguing, strategic location.

AccorHotels certified review
Pete T. Business - 28/07/2017
« based on often visit PKU Novotel »

- Check-in and Check-out time can be improved better - Room so far clean, but in my last trip " Toilet smell not well" - Water direct from Shower , pressure low. - BF and Dine is ok.

AccorHotels certified review
S. Friends - 28/07/2017
« Good rooms, not so much in human resources department »

I find that the quality of services provided is still rather lacking, some personnel has exceptional ability at serving guests but some aren't so adequate. The restaurants has wide variety of foods and rather pricey compared to its taste. I also had to queue for check in / check out during busy hours even with le club membership.

AccorHotels certified review
Nova B. Business - 27/07/2017
« Nice! »

I was desperate when using wi-fi here and lucky my phone internet can reach 4G. Really need improvement on it! But, Foods here is so good! Like it!

AccorHotels certified review
Novotel I. M. C. I. P. Friends - 25/07/2017
« 4D3N - 15/07/2015-18/07/2015 »

I hav been staying in this Novotel since Soft opening around 3years ago If I am wrong in memorations... The location for me is good for finding food at nite... Just walkable 2-3mins and then you can get the local best food... Shopping centre is around the corner... Fast food can easily get... The main thing is the room ac is not cold enough for 1st nite... and after I told the receptionist, might be they adjusting to lowest temp, i feel its better as the weather in P. is rather hot and humid... The breakfast is a lot of choices as for me, its good enough and i am satisfied... I will coming back again and If you are going to visit P., please do consider to stay in Novotel and you wont regret... Thanks...

AccorHotels certified review
Aa Solo - 24/07/2017
« Staff need to provide more flexibility for late check out time »

I am an Accor Silver Member. Stayed for one night. Check-in Staff said check out time is 12 noon and can give me till 1 pm. I asked if I can have a 2 pm check out. Staff says can maybe give me till 1:30 pm as the "system" will auto-charge for a late check out otherwise. Finally she says she will allow 2 pm check out but I have to leave on time as otherwise system will auto-charge. Next day at 12:12 pm I tried to use the card to go up to my room in order to take my things from my room to check out but the card would not work. I could not take the lift up to my room. I had to queue up at the counter to ask them to re-format my key card so i can go up to my room. I finally got all my things down and left at around 1:30 pm. I think it could've been more pleasant experience if i wasn't made to "bargain and beg" for a 2 pm check out time from the staff (despite having Accor status). and while it could've been a system issue, it made it very unpleasant for me to have to queue and waste time to get my key card re-assigned while i was rushing to check-out of the hotel when i had already informed the staff about it on the day before. I think the staff should be trained to have discretion regarding the check out time in light of hotel occupancy and incoming guests etc.... What is the big deal of a 2 pm check out vs a 1 pm check out for the hotel? I just think this could've been better handled by the check-in desks.

AccorHotels certified review
Bun J. S. Business - 22/07/2017
« Good »

Was good except the breakfast.

AccorHotels certified review
Robert T. Families - 22/07/2017
« A good hotel but inexperienced staffs »

The hotel is nice but the staffs need more training. I requested for a twin room, non-smoking room, away from lifts on my reservation. Upon arrival, the staff gave me a smoking room and just across the lift. She said the hotel was fully booked. They should have contacted me before my arrival if my preferenced room was not available. Finally, we changed our room to the only available double bed, non smoking room, away from the lifts and I had to spent extra for extra bed. The check in staff also forgot to tell me where the restaurant for breakfast. During check out, the staff overcharged my credit card. I asked multiple time whether the amount was correct and he said yes. After payment, he gave me the invoices and when I calculated, he overcharged me by about 500k rupiahs. He checked the invoice and after checking three times, he voided the transaction and charged the correct amount. After about two hours, he called me again saying I lacked in payment. I asked him to check the invoices again and half an hour later he called back saying sorry explaining that there was some error in the system. Gym equipments was quite ok, except for the treadmill that always skips. Another guest was using the treadmill and fell down hard. Lucky he was ok. Overall, it is a good hotel, great selection of breakfast and taste great. Room was clean and comfortable. Air con was very cold at night. However, they need to train their staffs better.

AccorHotels certified review
V. A. Friends - 04/07/2017
« Ms.V. A. »

I enjoyed stay at there !

AccorHotels certified review
Boya Families - 30/06/2017
« Satisfied with stay, service, and location near to mall »

I have been stay several time in Novotel with family and satisfy with services. Last stay after check out, I get called from recepstionist regarding minibar that might be consumed which I didn't. My advise is to ensure mini bar checked everytime room prepared or put option not provide minibar during room booking. Thanks..

AccorHotels certified review
Siau E. Families - 29/06/2017

Staying at hotel Novotel always will be my priority, but this time i am having badly breakfast at hotel, i think shd be more various food and most thing delicious to keep it up.

AccorHotels certified review
Hendry Families - 24/06/2017
« best hotel in pekanbaru »

The best Hotel in Pekanbaru, I will stay here again if visit pekanbaru, good breakfast, clean room, and staff is excellent.

AccorHotels certified review
Yudi Families - 23/06/2017
« ok »

so far so good

AccorHotels certified review
S. Solo - 23/06/2017
« It needs some improvements »

Toilet was smelly, receptionist wasn't attentive. I left my secondary phone on hotel room and was in a hurry to pick it back at receptionist. But the receptionist at the time was prioritizing someone that came after me.

AccorHotels certified review
Anonymous Business - 22/06/2017
« Pleasant stay but please fix the bathroom »

Everything is spot on except for the bathroom. It is spotless but stinks terribly. Consider to install exhaust fan into your bathrooms

TripAdvisor review
Family - 18/06/2017
« Excellent value »

Novotel Pekanbaru is relatively new hotel. The hotel lobby is spacious and room /beds are clean and comfortable. Best of all, the rates are very reasonable. However, I think the online customer care needs to improve. I have highlighted an with the points/nights that they credited.. but they are taking a long time to resolve it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear adikartono, We would like to thank you for choosing to stay with Novotel Pekanbaru during your recent visit to Pekanbaru and for sharing your appreciation with us. We are delighted to read that you had enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Your remark regarding online customer care has been carefully noted and we can assure you that necessary steps have been taken to avoid such inconvenience in the future. We thank you for your continued support and hope we look forward to welcoming you back in the near future. Best Regards and Feel Welcome, A. Malik Azhary General Manager

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