Novotel Pekanbaru Hotel 4 stars

TripAdvisor rating 4.0/5 221 reviews
+ 23 Services
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Room 1

Number of guests
Children's age

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Hotel extras

Located in the Central Business District and surrounded by entertainment spots, the 197-room Novotel Pekanbaru features an All Day Dining restaurant, bar lounge, swimming pool, fitness centre, spa, function rooms and ballroom.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • SULTAN SYARIF KASIM
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Pekanbaru

JALAN RIAU NO. 59
28154
pekanbaru
indonesia

Tel: +6276125599

Fax: (+62)76127789

Contact email

Check-in from 14h00

Check out up to 12h00

  • NUSA MULYA :   PADANG - PKU

  • By plane

    SULTAN SYARIF KASIM At 20km / 12.43 miles - Shuttle free

GPS :0.535251, 101.428553

Our accommodations

Our modern, comfortable rooms feature amenities such as key card lock, electronic safety box, WiFi access, 40" LED TV, satellite TV channels, hair dryer, rain shower, IDD telephone line, minibar and coffee and tea making facilities.

Superior Room with 1 Double Bed

  • Max. number of persons: x4
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 2 Single Beds

  • Max. number of persons: x4
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 1 Double Bed, with Balcony

  • Max. number of persons: x4
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 2 Single Beds, with Balcony

  • Max. number of persons: x4
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

1 King size Bed Junior Suite

  • Max. number of persons: x4
  • Area: From 56
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 1 Double Bed and 1 Sofa Bed

  • Max. number of persons: x4
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 2 Single Beds and 1 Sofa Bed

  • Max. number of persons: x4
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

Our All Day Dining Restaurant has a modern open kitchen and offers International and local cuisine. Buffet and a la carte options are available.

Lunch

12:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MOLECULE GASTRO BAR

Photo non contractuelle / Strictly non binding

The casual yet classy Gastro Bar serves high quality wine and a wide variety of quick bites and beverages. Perfect for catching up with colleagues or friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

The pool bar has an indoor bar lounge seating and outdoor open air seating. It provides healthy drinks and cocktails, wide selection of coffee and tea. Perfect place to chill out.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 980 m²

  • Maximum capacity: 1,500 people

  • Maximum banquet capacity: 1,050 people

Find out more
Novotel Pekanbaru Meeting Room

Our guest reviews for
Novotel Pekanbaru

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,455 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

221 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Overnight

Customer review rating 4.3/5

Y. Families - 18/04/2019 AccorHotels certified review

Need inprove to clean the room to make a guest health and happy

Dear Y. Yasmal, Thank you for your trust to choose Novotel as your accommodation choice during your visit to Pekanbaru. Please accept our sincere apologies for your unfortunate experience at Novotel, it is through feedback such as yours that we are able to improve the quality of our products and services to better meet the needs of our guests. Your remark has been carefully noted and we can assure you that the necessary steps have been taken and additional training will be given to our staff to avoid this kind of incident in the future. Again, we are very sorry for what you have been through and hope you will give us a chance to regain your confidence. Please feel free to contact us directly should you plan to visit Pekanbaru in the near future and we would be delighted welcome you personally and arrange your stay with us. We thank you for your continued support and hope we will have the pleasure of serving you again soon. Meanwhile, if we can be of any assistance, please do not hesitate to contact us. Thank you and best regards, A. Malik Azhary General Manager

Satisfied, as always!

Customer review rating 4.3/5

Khoo B. S. Friends - 17/04/2019 AccorHotels certified review

The fact that i return almost every month to stay in Novotel Pekanbaru is testimony to my satisfaction with the hotel, its services and above all, its very pleasant and helpful staff.

Dear khoo b., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

Unforgetable Stayed

TripAdvisor rating 4.0/5

arief710 Business - 16/04/2019 TripAdvisor review

I would like to say thank you especially to Front Office Manager who had directly called me and front office staff who had quickly solve my query. And also all the hotel staff who had showed their best & friendliness during my stayed on 10-12Apr19 and always ready to listen and solve their Guest query timely. And also clealiness of hotel room, facilities & public area had met Guest expectation. I wish Novotel Pekanbaru could keep & improve their high standard of hospitality. Arief

Dear Arief710, Thank you so much to share your great impression on TripAdvisor about Novotel Pekanbaru. All the staff was really happy to read your wonderful review. It is important for us to see that working as a team has given you a memorable experience. This is what Novotel values want to share. We are delighted to know that you had a great stay and we are very pleased to hear that the helpfulness of our staff gave you such a good impression and had a good impact in your overall experience. Thank you so much for the praise, we are delighted to hear it and this is the greatest reward for the entire team. I will share your compliments with the entire team who will be thrilled to hear them and a special recognition will go out to Riski. Thank you for your Loyalty, your comments are truly valued! Once again thank you for sharing your experience with us, we certainly look forward to welcome you back on your next visit to Pekanbaru. Regards, A. Malik Azhary General Manager

So so

Customer review rating 4.3/5

Kristiawan Business - 13/04/2019 AccorHotels certified review

Overall okay except check out process

Dear kristiawan, Thank you for trusting Novotel for your accommodation choice during your recent visit to Pekanbaru and for taking the time to share your comments with us. Please accept our sincerest apologies for the unfortunate experience which not meet to your expectation. Our aim and intent is to ensure all employees are totally customer-focused and all guest concerns and request are handled quickly and efficiently. Regarding your comment about our parking sign, we will follow up on it immediately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We hope you will give us another chance to welcome you, if we can ever be of any assistance, please do not hesitate to let us know. Best Regards, A. Malik Azhary General Manager

Room, food, interior, exterior are satisfied

Customer review rating 4.3/5

Fitri H. Business - 13/04/2019 AccorHotels certified review

I really enjoy staying at Novotel hotel Pekanbaru especially the breakfast, tasty and delicious.

Dear Fitri H., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

Awesome

Customer review rating 4.3/5

D. F. G. Business - 11/04/2019 AccorHotels certified review

Good location and very convenient.

Dear D. Daniel, We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

Shaver requested 4 times

Customer review rating 4.3/5

Ron Business - 11/04/2019 AccorHotels certified review

Requested shaver when I book by phone Requested when I checked in Requested while I’m in the room Requested again at 8 am, finally it came. Thumbs up! Good job! Keep it up!

Dear Ronald A., First of all, thank you very much for choosing Novotel Pekanbaru during your stay with us and We'd like to take this opportunity to apology for the unfortunate experience. We do always strive to give our guests to have the best experience possible, make them feel like home, and we are deeply sorry to see that we missed the information regarding your previous comment, and also addressed to staff about this matter. We sincerely hope to welcome you again in the future so you can give us a chance to make it up to you. Thank you once again for providing us with your valuable feedback and bringing this up to our attention, since will allow us to do take proper measures. We will be sure, it will not happens. And please be informed to me by e-mail to os… for your next visit and I will escort you by personal. We make sure you, we will serve you the best service at all time. Sincerely A. Malik General Manager

All went as expected

Customer review rating 4.3/5

Anonymous Business - 06/04/2019 AccorHotels certified review

All services were good

Dear Mikko Ilmari K., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you so much for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

Good

Customer review rating 4.3/5

Jhon Business - 05/04/2019 AccorHotels certified review

Good and clean

Dear Jhon M., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

Novotel is a nice hotel.

Customer review rating 4.3/5

Erie Business - 05/04/2019 AccorHotels certified review

I'm happy staying at Novotel Pekanbaru. Good service, food is delicious, room is clean, strategic to my office, and beside the hotel is a Mall that makes me easy to refreshing.

Dear Erie A., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

Fresh and good night sleep

Customer review rating 4.3/5

H. W. Business - 03/04/2019 AccorHotels certified review

nice shower in bathroom as usual, comfortable pillow (just need a little floral fragrance), soft blanket and quiet room but a little naughty dust sneezing me

Dear H. Harryson, We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

Clean

Customer review rating 4.3/5

Iwan Y. H. Business - 01/04/2019 AccorHotels certified review

I love clean and spacious hotel, and Novotel Pekanbaru is one of my favorite hotel.

Dear Iwan Y., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

Satisfy

Customer review rating 4.3/5

Ronny M. Friends - 29/03/2019 AccorHotels certified review

Satisfy

Dear Ronny m./ David Samosir, We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

I wish the room was cleaner.

Customer review rating 4.3/5

Jian Y. Business - 25/03/2019 AccorHotels certified review

I've stayed at the Novotel Pekanbaru three times, and the recent one was the one where i realised the cleanliness was not up to par. Specifically, there was an orange seed under my sofa, and a lot of hair all over the room.

Dear Mr. Jian, We would like to thank you for choosing Novotel Pekanbaru as your accommodation choice for your recent visit to Pekanbaru and for taking the time to share your comment with us. The experience you describe in your letter causes us deep concern. We wish to extend to you our apologies for the incident that occurred during your stay. This does not in any way to reflect the usual service level of our hotel. We regret that you had to go through such a disappointing experience to our room cleanliness. Our Executive Housekeeper had carefully noted and will rectify the issue immediately. Kindly rest assured that additional training will be given to our staff to avoid this kind of incident in the future. Thank you for your constructive comments. These will certainly enable us to improve the quality of our services to better meet the needs of our guests. We totally understand that our apologies won’t erase the unsatisfying experience you have been through; we hope this experience will not alter your confidence in Novotel Pekanbaru and that you will give us opportunity of welcoming you again soon. Best Regards & Feel Welcome, A. Malik Azhary General Manager

Comfort

Customer review rating 4.3/5

Nel Business - 24/03/2019 AccorHotels certified review

.

Dear Asfurina (KC Batam)/ / N., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

Good

Customer review rating 4.3/5

Irawan A. H. Business - 24/03/2019 AccorHotels certified review

Check in process could be faster

Dear Irawan Agung H., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

Comfortable and Relaxing

Customer review rating 4.3/5

Andrew L. C. S. Business - 23/03/2019 AccorHotels certified review

Mesmerizing my stay with the level of cleanliness and hospitality, even more with clean and cozy room making my stay a memorable one.

Dear Low Cheng S., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

Seemed to be at home

Customer review rating 4.3/5

H. W. Business - 20/03/2019 AccorHotels certified review

Nice powerful shower blast, warm welcome and friendly staff

Dear H. Harryson, We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

Amazing stay

Customer review rating 4.3/5

Shoajb Business - 18/03/2019 AccorHotels certified review

Overall satisfied with the accommodation and the service, one of the best breakfast buffets I ever had. Good and comfortable place to stay

Dear shoaib a., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager

Comfortable

Customer review rating 4.3/5

Tjhin F. M. Business - 12/03/2019 AccorHotels certified review

The food is good, room is clean, amenities complete. Like this hotel so much.

Dear Tjhin F., We very much appreciate your comments regarding your stay at the Novotel Pekanbaru. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, A. Malik Azhary General Manager
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