Hotel - Sofitel Singapore Sentosa Resort & Spa
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Sofitel Hotel

Sofitel Singapore Sentosa Resort & Spa Hotel

2 Bukit Manis Road  Sentosa 
099891  SINGAPORE
SINGAPORE

1,556 reviews
TripAdvisor Rating Based on 1,556 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • CHANGI AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
  • Babysitting on request
  • Tennis
    • Outdoor tennis court
    • Tennis

Catering

  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Our exuberant guestrooms are inspired by Jardin du Luxembourg and have been elegantly infused with natural elements. French eclecticism is complemented by the latest technology and thoughtfully integrated throughout each room.

  • 215 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 6,395 reviews

Our guest reviews for Sofitel Singapore Sentosa Resort & Spa

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,556 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Aris M. Families - 17/08/2017
« Disappointed »

Arrived at 1.30am in the morning requested a baby cot with the room when booking online. Upon collecting keys asked if the cot was in the room confirmed with reception. Then when entering the room 228 no cot in the room. To top this off the room smelled of cigarettes, I asked reception to rectify this as we had a one year old in the room and the response was it is a non smoking hotel. This is irrelevant the room stinks of cigarettes even confirmed by one of the cleaners verbally. Upon checking out I booked the concierge to collect bags at 10.55 am then they didn't arrive even after tipping them. I dragged all the bags to reception for the taxi which wasn't even my taxi it happened to be a previous person checking in. So not only did they not collect they did not book a taxi as requested directly with the concierge. I am immensely disappointed with the what is evident as management not understanding nor controlling their staff in an effective manner. To send an apology letter prior to fixing the lack of a baby cot should be corrected, you need to fix the error then apologise. To offer us a broken cot is seriously offensive then to provide a cot with a broken side is just beyond words. After frequently visiting Sofitel manila, los Angeles, gold coast and now Singapore. I would definitely rate the overall experience as disappointing and I will be bringing my business to another hotel in the future. It's the simple things that count for example the sheets had holes in them. You guys are seriously getting the basics wrong.

AccorHotels certified review
Michelle Families - 17/08/2017
« Enjoyable »

Pleasant

AccorHotels certified review
M. Couples - 16/08/2017
« awesome stay »

this is my 2nd time at Sofitel Sentosa and It was an still as awesome! Perhaps because my first stay was at the prestige suite, the garden view room seems just pleasant. It felt that the room was cleaned up real fast after the previous guest had left. But overall it was still a great experience with the amazing selection of breakfast and amenities.

AccorHotels certified review
Anne Families - 16/08/2017
« Anne »

First, our rooms were not ready on time (after 6pm) then a lot of issues in the rooms: very noisy with AC system, leak at the bathroom robinet. Outside the terrasse was very dirty. Team is fine and manager who help us for the issues was very nice and try to solve issues... We will say it s a little below our expectation.

AccorHotels certified review
Jasper Families - 16/08/2017

Nice stay and my family enjoyed it very much .

AccorHotels certified review
Justin Couples - 16/08/2017
« Stay to remember »

Had quite a bumpy stay. I was doing some work in the room and realised the wooden chair I sat was bit shaky. Never did I expect one of the legs actually broke and I fell on my bum. Called the hotel and the manager was very helpful who came right to my room within 5mins with first aid kit box. I have to say she did very well in terms of service recovery and was very apologetic of the incident. Otherwise, had a good stay at Sofitel Sentosa. The staffs are courteous and helpful. Loves the ambiences and surroundings of the hotels. Food is ok and can do better at Kwee Zeen. Swimming pool could be more thoroughly clean. Lots of dirt at the bottom of the pool. It will also help if the resort can actually provide a shuttle service around Sentosa.

AccorHotels certified review
Sze C. Families - 15/08/2017
« Travel with young children »

Clean and pleasant environment, in the room and everywhere in the hotel. Friendly staff. What an experience to breaskfast with peacocks! My daughter aged 4 enjoyed it very much. Just wonder most hotels do not offer kid size slipper

AccorHotels certified review
Wendy Couples - 14/08/2017
« Nice.. but the supposedly wedding rate is not as great »

The stay was nice, breakfast was not good. The supposedly wedding promo rate was actually standard room rate as seen on hotels.com. Left a charging cable in room (I forgot). There's no call or follow up from hotel to notify or offer to return. Though the hotel requested for details during check in.

AccorHotels certified review
Lynna Couples - 14/08/2017
« below my expectations for a 5* hotel »

the room was not cleaned properly. A lot of hair was still seen on the sofa in the bedroom, just feels like the room was hastily cleaned, could not find the remote control for the tv and finally found it thrown on the floor at the corner of the room instead of being placed on the bed side table or near the TV, menu on the table was also hand drawn in pencil by kids. On the other hand, customer service and concierge was very friendly, warm and hospitable. its just that the room was a disappointment.

AccorHotels certified review
H. J. W. Couples - 14/08/2017
« Great staycation in sentosa »

Great check in experience with the front desk as we arrived earlier than 3pm. We were served by A staff name Pop, who is very friendly. Wonderful pool to hang out and room deco is modern and chic. We had a pleasant experience throughout our stay. It was also our anniversary and Sofitel prepared a cake, very thoughtful team. Would come back again.

AccorHotels certified review
Anonymous Couples - 14/08/2017
« Beautiful and tranquil resort, wonderful 6 night stay. »

Excellent. All staff were friendly and very helpful. Rooms were lovely, the only thing we missed was a balcony. Food and drinks were delicious.

AccorHotels certified review
Anonymous Couples - 13/08/2017
« Quiet, relaxing »

Relaxing , enjoyable stay, away from city life.

AccorHotels certified review
Francois R. Couples - 13/08/2017
« Great ambiance, nice staff, lovely rooms. In »

Sofitel Sentosa is the best resort that Singapore as a large city is offering. You feel miles away from an urban environment. Breakfast is extensive, lot of choices . Regarding buffet dinner, there is room for improvement.

AccorHotels certified review
Ray &. M. Couples - 13/08/2017
« Ray & M. »

Enjoyed a relaxing stay, Excellent facilities and staff were very supportive and provided excellent service. Consideration should be given to installing step tread makers on the various stairs throughout the resort to minimise the risk pf falling on stairs.

AccorHotels certified review
John Couples - 12/08/2017

Accommodation was excellent and the staff very efficient.

AccorHotels certified review
Karen V. Families - 12/08/2017
« Sentosa Experience »

We enjoyed our stay at Sofitel Sentosa as it was lovely and peaceful. Thought the hotel shuttle service was terrific.

AccorHotels certified review
C. E. Families - 12/08/2017
« A lovely hotel to stay in, with dedicated staff. »

The facilities were great, but parts of the hotel seemed quite poorly maintained. I reported a leaking basin in the ladies room at the pool area. Decorative knobs in the room were loose or missing. The light in the make-up mirror in the bathroom was not working. The staff were very friendly and eager to please. However, we feel that the hotel is under-staffed as we saw very few staff in the restaurants and at the pool. Despite being overworked, they were cheerful and very attentive, especially the pool staff, who seemed to be multi-tasking all day long. I was particularly impressed with the professionalism of the pool manager Mr Siva. As for the housekeeping staff, they were great on the first and second day, but on the third day they did not make up the room, and did not turn down the bed in the evening!

AccorHotels certified review
Rohan C. Families - 11/08/2017
« Worst Sofitel I have ever stayed at, very disappointed, embarrassed in fact! »

Check in not correct, service requests not followed up, room not what was asked for, service requests not followed up. Italian food simply blaned, sushi tapas restaurant simply ridiculous to the point of embarrassment, general cleanliness needs greater attention, Durin should not be permitted inside accommodation wings, air conditioning broken, giving 2 nights broken sleep however in fairness the matter was resolved by technicians once we complained. the pool has a major child safety hazard which needs to be brought to senior managements attention before a child is killed. This was reported to staff and fobbed off as the whole pool is dangerous. However, you really need to fix this. It is such a concern this should be followed up via email. The mini bar was not serviced, despite requests, nor I think charged so I suppose this balances itself (mini bar) out. Member welcome drink etc, arrived day or so late,..not a deal breaker, but makes all the rest noticeable,.. Accor profile standard requests not met, even after specifically asking. Concierge was great, staff around pool great,.Breakfast and breakfast staff great. We are not ones to usually complain, but this experience was very poor to say the least. You can check with Accor, you will see I stay at many Sofitel's and Accors. I've never written something like the above.

AccorHotels certified review
Anna Families - 11/08/2017
« ACCOR plus »

As usual, no upgrade given to me again.

AccorHotels certified review
Jason Families - 11/08/2017
« Great experience with the room »

The set up of the room is lovely and we love the overall ambience of the resort. However found that the pool side seats were a bit dirty. We had a rather bad experience during breakfast, asked for milk 3 times for our coffee from the start till the end of our breakfast but we didn't get any. I ended up getting the milk from the drinks counter myself. The waitress that we asked the milk from on our 2nd attempt passed the responsibility to another person which conveniently forgot about it apparently. We requested again to the same waitress, she just brush my concern aside and say that "they will send it to me in a moment" even though I have made the 3rd request about 10 minutes after the 2nd. Furthermore I don't think she check with anybody else after my 3rd request. I guess such experiences really break the overall experience with the stay.

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