Hotel - Sofitel Singapore Sentosa Resort & Spa
Sofitel Hotel Sofitel Hotel

Sofitel Singapore Sentosa Resort & Spa Hotel

4.5/5 2,284 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • CHANGI AIRPORT
  • Reception open 24 hours a day
  • Early Check In
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Tennis
    • Outdoor tennis court
    • Tennis

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Our exuberant guestrooms are inspired by Jardin du Luxembourg and have been elegantly infused with natural elements. French eclecticism is complemented by the latest technology and thoughtfully integrated throughout each room.

  • 215 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 35 family rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 10,434 reviews

Our guest reviews for Sofitel Singapore Sentosa Resort & Spa

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 2,284 reviews
Yee L. Families - 04/12/2018 AccorHotels certified review
« Great retreat for the family »

The rooms are comfortable, the kids love the rooms and bath tub.

Rina Couples - 04/12/2018 AccorHotels certified review
« Great! »

It’s our second time at Sofitel celebrating our anniversary. We celebrated with a dinner at the Cliff as usual - we were looking forward to the set dinner with accompanying wine. This year although it was off the menu, the chef specially did up a 5 course meal for us to our delight! And the complimentary cake was a wonderful surprise too. The room was clean and comfortable although I preferred the room we stayed in the last time with the toilet door facing the room. I forgot my earrings and left it in the safe. Your housekeeping and front desk staff were very efficient about getting back to me and kept it until I returned to collect. Two thumbs up for that. Thank you! The only improvement was perhaps if a butler could help us carry some of our bags and show us to our room.

An L. Families - 04/12/2018 AccorHotels certified review
« Mr »

Hotel staffs are good but the food at Kwee Zeen are bad. As a gold member, I realise in sg hotel they don upgrade Nor late check out, very disappointed and also late check in

Germaine L. Families - 04/12/2018 AccorHotels certified review
« Ms »

Charming and relaxing

Ada Z. Families - 04/12/2018 AccorHotels certified review
« staff is nice, but the whole experience of staying not good »

1, baby cot not arranged, and we wait for baby cot from check in (noon time) till 7 pm. 2. some of products provided from hotel is expired (toothpaste and shaving kit). when the time i call the hotel inform them the expired goods, the lady who answer the phone did not even say "sorry", but saying send another one to my room. It's really unprofessional. 3. when i request for late check out through phone call. the person who answer the phone is really really rude and aggressive. same lady。

Sue S. Families - 03/12/2018 AccorHotels certified review
« Disappointed overall »

Check in was not positive with hard sell to upgrade rooms, smirking staff who knew there was a problem and us being lied to. Waited around for the room which was ‘just being made up’ and wasted the day because seven and a half hours later, yes, that’s 7.5 hours later, we finally got the room we had booked and prepaid for! Not a great start to a weeks stay in what should be a quality experience! Whilst some staff were brilliant, reception girls were not, we found the food to be inconsistent and lacking and there was nothing made of our 25th Wedding Anniversary. Overall disappointed,

W. Z. Families - 03/12/2018 AccorHotels certified review
« Room for improvement »

1. Went for our welcome drinks and wasn't informed that the cafe is closing in 5 mins time for a private event until the drinks are served. End up we have to rush to finish the drink. Should have inform us before we redeem the drinks so that we can have a choice to drink in a rush or to go back at another available timing to enjoy the drink. 2. During the check in, I asked if there was any special discount/promotion for checking in on birthday. Was told that I should have brought along a birthday voucher to redeem a cake from 1 of the restuarant. Nothing was done from the hotel; not even a birthday wish from the reception staff even knowing that it was my birthday. There seems to be room for improvement in more personnel touch service.

Brad F. Families - 03/12/2018 AccorHotels certified review
« Initially disappointing but better towards the end. »

We were disappointed with the standard of our initial room as it was very outdated and the fixtures were all rather old. After making a complaint regarding transport to the gymnasium we were moved to a suite which was a lot more comfortable for a family of 5.

Nicole Business - 03/12/2018 AccorHotels certified review
« Most comfortable bed! »

Room was clean, relaxing and quiet. A really good experience!

Anonymous Families - 03/12/2018 AccorHotels certified review
« At check in was not shown around or explained abut bfast etc »

At check in was not shown around or explained abut bfast etc

Luis D. C. Families - 03/12/2018 AccorHotels certified review
« Great hotel great stay »

It was a great stay unfortunately we had trouble in checking out which caused us to missed our scheduled shuttle which led us to missed our plane.

David T. Couples - 03/12/2018 AccorHotels certified review
« Doubt as a A Platinium Member »

Staying in Sofitel is always something which I look forward with my wife. My last stay with my wife at Sofitel was in Bangkok and we enjoyed the hospitality provided by them during my wife's birthday. But to be frank I can't say the same this time when I stayed with Sofitel Sentosa on my birthday. The reception was great and she brought us to our upgraded room. And I thought to myself it is going to be a great stay. But it turned out along the way I had doubts in how Sofitel Sentosa position a Platinum member. I struggled and stayed loyal to attain to this status by staying in a Accor affiliated hotels whenever I traveled oversea because I felt that it would be worth my loyalty in return for your hospitality. To summarize it, there are 3 instances which I personally feel that it should be looked into. 1) Late Check Out - I was eventually offered a late check out till 3pm. But of course not without a push. I called for late check out but was only offered till 1pm and eventually hit the brick wall at 2pm. I had to make a trip to the reception to put across my request and eventually I was offered till 3pm. My experience with other Accor hotels is they could even offer latest till 6-7pm upon my 1st request. But of course I was not expecting that from all hotels, but at least at first request it should not be just mere 1hr late check out. I could easily get it from any hotels. And prior to my arrival I would receive an email from the hotel asking me what I need e.g. Airport transfer, time of arrival, early/late check out request. But particularly I did not receive anything on early/late check out request. 2) Complimentary Drinks - I was shock only to realize that i was only entitled to 2 miserable kinds of Alcoholic drinks from Sofitel Sentosa. Just the day before I was enjoying my Mojito with VIE hotel by Sofitel and the very next day I was not allowed at Sofitel Sentosa? And that was when I realize that the complimentary drink coupon is entitled to Sliver, Gold and Platinum (as stated on the voucher itself)...so where is the special advantage been a Platinum Accor member? Don't Sofitel Sentosa categorize the different status with certain tiers of eligibility which I understand other Accor hotel does? I got my Mojito and a glass of red wine eventually after I pursue with another waitress. Again I need to pursue before it can be compromise or given to me as per (1). 3) Spa Voucher (e.g.) - This is something which I am unhappy about when it comes to genuine marketing. The voucher which I purchased meant to have a saving of S$40 on the spa package, eventually ends up only savings of S$22.30 after the service charge and GST kicks in. I can accept GST as tax deductible. But service charge of 10% I am still wondering where the service charge comes about when it is just a voucher. These small details would not have triggered my displeasure if I was just a regular hotel guest at the Sofitel Sentosa. But because the expectation (as a Platinum member) and the privileges which I had received (from other Accor hotels) comparing to what I am getting from a prestige hotel like Sofitel Sentosa plus it was a special day makes me wonder whether if it is worth staying with Sofitel hotels in Singapore or even worth staying at this status with Accor. Frankly I chose JW Marriots eventually for my upcoming Christmas stay in Singapore with my wife. I cannot afford to have another disappointment by any Sofitel Singapore hotels. Besides the above negative experience which I had with Sofitel Sentosa, I still need to compliment the positive experience which I had with Sofitel Sentosa. The spa on the other hand I need to give 2 thumbs up for the sweet Malay girl whom was very accommodating and hard work to make things work for both my wife and me. Even though the schedules of the massage is full, she worked hard to slot us in by calling customers to confirm and verifying their appointments just to make a slot for us. Eventually we decided to opt for other days which she is still able to provide us the same benefits even though we checked out. This is what I call Fantastic service at it's peak.

Joann S. Families - 03/12/2018 AccorHotels certified review
« As a fairly regular customer I'm underwhelmed with my recent visit. »

From the Front-desk to the F & B, it felt that the hotel was badly unstaffed. All the staffs are giving their best, but they constantly have so much to deal with that they are unable to be efficient with what they are doing.

Anonymous Families - 03/12/2018 AccorHotels certified review
« Satisfactory »

Nice overall experience. However, the pool is quite disappointing, as it did not seemed clean enough. Vast different from the previous stay.

Jeffrey C. Families - 03/12/2018 AccorHotels certified review
« Great Stay at Sofitel Sentosa »

The room was big and clean, my son love the tub alot. The breakfast spread was fantastic.

S.b. Couples - 03/12/2018 AccorHotels certified review
« Mr and Mrs Ray and Sandra B. »

As we had booked through Luxury Escapes, we were a little disappointed that our eating choices were restricted to set menus. We had never experienced this before with one of their deals, nor was it mentioned in the information sheet. Nevertheless the food was very enjoyable. Our room and the facilities of the hotel were very good (although the black tiles were a little tricky in the wet). The use of the hotel shuttle was very convenient. We would recommend the hotel for a pleasant stay.

Anthony M. Families - 03/12/2018 AccorHotels certified review
« Found the facilities to be of a high standard but the friendly hotel staff made the trip for us - thankyou. »

The friendly sofitel staff made our trip really enjoyable, the concierge team were incredibly helpful, friendly and just lovely people to chat to. The outdoor pool area was great and again the staff were attentive with their service without being too direct - all round wonderful service. Only feedback I would give about improving would be the little finishing touches in the room eg; towel hooks fell off the wall, hair dryer was faulty, ironing board wall socket loose...just little items that need a bit of TLC that shows that the hotel is on the ball in making sure all the basics are right.....we had a lovely holiday - thankyou.

Kenneth H. Couples - 02/12/2018 AccorHotels certified review
« Surreal experience »

Amazing room and location within Sentosa Island. Tailored services, such as pillow customisation made the stay all the more enjoyable. Prompt arrival of breakfast for the breakfast at bed service was a small gesture that signified Sofitel's commitment to guest comfort and hospitality.

Michelle Friends - 02/12/2018 AccorHotels certified review
« Love the upgraded experience with fish spa »

As a gold member of accor hotels, I had booked the family room for my sister's bridal party over the weekend. Initially, we waited for 3 hours to check in at 2.30PM which made me feel like I was not in a "privileged" accor status, however the sofitel staff quickly turned that around by giving us a free upgrade to a suite in the family room. It would be great if the staff at the Le Bar are also more personable and friendly when serving us the welcome drinks as well. We also enjoyed the fish spa and pool side overall :)

Amanda Couples - 02/12/2018 AccorHotels certified review
« Relaxing »

Enjoyable but we had a premium room/suite upgrade and the quality wasn’t great

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