Hotel - Novotel Suites Ambassador Seoul Yongsan
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Ambassador Seoul Yongsan Hotel

4.5/5 54 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • INCHEON
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Japanese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 5 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
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Hotel location

Our suites

An unforgettable experience! Large, well-designed, the suite includes a separate lounge and a bathroom. It offers unbeatable facilities: King bed, work area, washer, dryer, microwave, LED TV, free internet. Up to 2 adults and 2 children.

  • 286 suites
  • 100% non-smoking hotel
  • 2 suites for people with reduced mobility
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • Microwave in room
    • Minibar
    • Bidet
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 551 reviews

Our guest reviews for Novotel Suites Ambassador Seoul Yongsan

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 54 reviews
Anonymous Couples - 11/11/2018 AccorHotels certified review
« good »

good

Abc Solo - 11/11/2018 AccorHotels certified review
« pleasant stay »

room is new and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yingying H., We are glad to learn your pleasant stay in our ''new and clean room''. Thank you very much for sharing your feedback with us. We look forward to welcoming you back in the Novotel Ambassador Seoul Yongsan. ''At Novotel, feel welcome'' With warm regards, Maxime Beyer Guest Experience Manager Novotel Suites Ambassador Seoul Yongsan

T Solo - 31/10/2018 AccorHotels certified review
« Disappointed at first but pleased in the end. »

My first room had a few problems, broken bidet toilet, weird/suspicious white stain on the footstool tv remote didn't work well. At first I was terribly disappointed. I contacted customer service. The replaced the footstool, then when bidet could not be repaired they moved me to a different upgraded room. That room was quite nice. And I enjoyed it. Very comfortable. The first floor check in was a bit slow because so many guests were in line but the 26th floor check out was very quick. No wait. No hassle. I was checking out the hotel to see if I could recommend it to a friend who travels for business and an expat group I manage, so I was checking things and being a bit particular so I could give an honest opinion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terra G., We much appreciate your comments after your stay in the Novotel Suites Ambassador Seoul Yongsan. We are sorry to hear that you had problems in your room and that the check in was a bit slow. Please rest assured that we always strive to provide the best service to our valuable guests hoping they will find it is worth the value. Besides that, it is our pleasure to learn that we found a solution and that you liked and enjoyed the another hotel room we could provided for you. Once again, thank you for your honest feedback. We hope to see you again in the near future, in our hotel. With kind regards, Maxime Beyer Guest Experience Manager Novotel Suites Ambassador Seoul Yongsan

Anonymous Couples - 31/10/2018 AccorHotels certified review
« Not happy »

Unhappy that we have to purchase toothbrush set (without prior notice that we have to bring our own amenities). Unhappy that we are not allowed to order food delivery (staff refused to help us to make the phone call). Unhappy that a staff gave us wrong information when we asked about a location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kwan tung Gwendolen T., Thank you for taking the time to review your experience at Novotel Suites Ambassador Seoul Yongsan. I read with a careful attention your review and present you our sincerest apologies regarding the toothbrush set and the wrong information. As you mentioned, it is not free of charge and we will try to improve our communication on it. Kindly not that the food from outside can't be delivered in our hotel and once again we are sorry for any inconvenience caused. Please, rest assured that your comment referring to the wrong location from our staff, has inspired action, and we will make sure to provide the accurate one, as we always strive to provide the best service to our valuable guests hoping they will find it is worth the value. Once again, thank you for letting us know your comments and we will definitely review with the team to continue our improvement. We sincerely hope we will have the opportunity to welcome you back in the future when we will strive to make your stay more seamless and enjoyable. Sincerely, Maxime Beyer Guest Experience Manager Novotel Suites Ambassador Seoul Yongsan

Julie.c Couples - 26/10/2018 AccorHotels certified review
« Overall Excellence »

Excellence

Gary C. Families - 21/10/2018 AccorHotels certified review
« Overall is good but the lift was suspended in the morning »

Overall, it was good staying in Novotel. However, in one day morning, the lift has problems and was suspended without any notice and assistance until 30 minutes later, the hotel service representative brought me to the staff lift.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chi Wai C., Thank you to let us know your feedback. Good to learn that overall you enjoyed your stay in the Novotel Suites Ambassador Seoul Yongsan. However, we sincerely apologies for any inconvenience caused due to lift. It was an unexpected technical problem and please rest assured that our heads of departments had already a meeting on the issue to prevent this problem anymore in the future. Once again, thank you for your review, and we look forward to welcoming you back in our hotel. Kind regards, Maxime Beyer Guest Experience Manager Novotel Suites Ambassador Seoul Yongsan

L. C. Business - 21/10/2018 AccorHotels certified review
« Very comfortable and happy »

Satisfy all the preset requirements This is my 3rd stay this year I will be back soon, let’s hope I get another view from the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. L., We are delighted that you had a happy and comfortable stay in the Novotel Suites Ambassador Seoul Yongsan! 3rd stay with us! We are very pleased that we gained your loyalty. We certainly hope to see you back with us! If I can be of any assistance, please don't hesitate to contact me on ma… With kind regards, Maxime Beyer Guest Experience Manager Novotel Suites Ambassador Seoul Yongsan

De L. R. Business - 16/10/2018 AccorHotels certified review
« Mixed »

Positive: Accommodation was good Meeting rooms for convention were good Negative: Long cues for the breakfast with excuses from management: poor service No coffee in the lobby bar from 18:00 hrs onwards: poor service Knowledge of concierge on restaurants and shopping area very limited: poor service Only one restaurant with buffet: this is a pity Was asked to come to counsel to because my credit was spent. This happened at the 2nd day as well as at the 4th day. Really bad!!! A bootle of champagne does not repair the poor service sensation experienced

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean De la R., I thank you for taking the time to share your comments on your most recent stay in the Novotel Suites Ambassador Seoul Yongsan. I am sad to hear that your stay was less than memorable, and further apologize that you were made feel like our service is poor. Certainly that was not our aim, and I have spoken with our head of departments and I have asked them to share your thoughts with the managers and team members in order to better communicate with our guests. Mr. De la R., we clearly shortfall on our communication and on our service. Please rest assured, that immediate actions will be taken and once again, I thank you for your constructive comment. We sincerely hope your experience with us this time will not stop you from choosing Novotel Suites Ambassador Seoul Yongsan again in the future. We hope that you will give us another chance to show you that we can do better since you last stayed with us. Kind regards, Oh Sangjun Cluster Hotel Manager, Novotel & Novotel Suites Ambassador Seoul Yongsan

Elise Business - 14/10/2018 AccorHotels certified review
« Cleverly designed space with superb staff. »

It was perfect, and I have a great deal to compare to.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elise D., It is a delight to read your comments after your stay in the Novotel Suites Ambassador Seoul Yongsan. Thank you very much for your feedback. We look forward to welcoming you back in our hotel!. With warm regards, Maxime Beyer Guest Experience Manager Novotel Suites Ambassador Seoul Yongsan

Devin M. Business - 11/10/2018 AccorHotels certified review
« Excellent room, excellent service, excellent breakfast »

Extremely accommodating staff. Wonderful breakfast. Room was fantastic and modern with many amenities. I would recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Devin M., Thank you so much for your kind words after your stay in the Novotel Suites Ambassador Seoul Yongsan. We are glad to learn that you were wowed by the ''Extremely accommodating staff, the wonderful breakfast and the fantastic room'' Your feedback will be shared with the teams, and it will encourage us to strive harder to provide the best we can do. Once again, thank your review, and we hope to have a chance to welcome you back in the near future. With warm regards, Maxime Beyer Guest Experience Manager Novotel Suites Ambassador Seoul Yongsan

John Business - 10/10/2018 AccorHotels certified review
« Excellent »

Great service. Really nice room set up in the Suites. Very nicely appointed furniture, bathroom, etc. Fantastic breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John W., It's a real pleasure to read your feedback after your in the Novotel Suites Ambassador Seoul Yongsan. It is very heartening to read that we provide a great service, that the room is good, and that you loved our ''fantastic'' breakfast. We thank you very much and we all look forward to welcoming you back in our hotel! Kind regards, Maxime Beyer Lobby & Quality Manager Novotel Suites Ambassador Seoul Yongsan

Daivd H. W. L. Couples - 03/10/2018 AccorHotels certified review
« Awesome! »

Luxurious, cozy, spacious. Enough to be said “landmark”

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hyun Woo L., It's a delight to read your kind words after your stay in the Novotel Suites Ambassador Seoul Yongsan. Please, don't hesitate to send us an email via ma… should you have any preferences during your next visit. You are more than welcome for another ''awesome, luxurious, cozy and spacious'' stay with us! With warm regards, Maxime Beyer Lobby & Quality Manager Novotel Suites Ambassador Seoul Yongsan

Dempsey W. Business - 12/09/2018 AccorHotels certified review
« The staff was very helpful and professional »

I always have a wonderful stay at this beautiful property

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dempsey W., We are very grateful to read your kind words on our Heartist staff. You are more than welcome for another wonderful stay in our beautiful property! With kind regards, Maxime Beyer Lobby & Quality Manager Novotel Suites Ambassador Seoul Yongsan

Jang Couples - 03/09/2018 AccorHotels certified review
« Clean, comfy and convenient »

The hotel located in a new hotel complex in Yongsan provide a clean, comfy and convenient environment. The staff members are exceedingly attentive and friendly. A spacious room is a plus.

Anonymous Families - 23/08/2018 AccorHotels certified review
« Good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hyuck K., We very much appreciate your comments regarding your stay at the Novotel Suites Ambassador Seoul Yongsan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MAXIME BEYER LOBBY & QUALITY MANAGER Novotel Suites Ambassador Seoul Yongsan

Darlene R. Business - 23/08/2018 AccorHotels certified review
« Good »

It was ok. The hotelwas spotless but there was a design flaw. I actually hit my head very hard on the toilet door handle and required an ice pack. The handle is angular and has a corner. Other than that the room was fine. Service was good expect for the girlsattue front desk at the end of my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Darline R., We very much appreciate your comments regarding your stay at the Novotel Suites Ambassador Seoul Yongsan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MAXIME BEYER LOBBY & QUALITY MANAGER Novotel Suites Ambassador Seoul Yongsan

Hosang Y. Families - 21/08/2018 AccorHotels certified review
« Clea & spaceous facilities, kind and professional staffs »

Stayed at Novotel Suites with my family. The room has great view and all the facilities are clean and comfortable. Well-trained kind staffs has dandy manners. Satisfied to stay there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hosang Y., We very much appreciate your comments regarding your stay at the Novotel Suites Ambassador Seoul Yongsan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MAXIME BEYER LOBBY & QUALITY MANAGER Novotel Suites Ambassador Seoul Yongsan

Jaewon Families - 21/08/2018 AccorHotels certified review
« No places for kids »

Room was wonderful...enough space and nice river view. However, there was no places for kids. I saw many family guest with kids. Swimming pool was full... My suggestion is to use 26th floor for kids room. Or rent vacant shops in 2nd floor. Music in 1st floor is too loud. Jaewon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jaewon L., We very much appreciate your comments regarding your stay at the Novotel Suites Ambassador Seoul Yongsan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MAXIME BEYER LOBBY & QUALITY MANAGER Novotel Suites Ambassador Seoul Yongsan

Sang-young L. Couples - 20/08/2018 AccorHotels certified review
« Excellent accomodation. »

Everything was perfect including all amenities. Reception

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sang Young L., We very much appreciate your comments regarding your stay at the Novotel Suites Ambassador Seoul Yongsan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MAXIME BEYER LOBBY & QUALITY MANAGER Novotel Suites Ambassador Seoul Yongsan

Sangkyu C. Families - 20/08/2018 AccorHotels certified review
« Comfort »

Helpful and kind staff Comfort abd cozy room Various and delicous beakfast It is quite convinience to take public transportations and close to huge shopping mall

Our hotel has responded to the review
Our hotel has responded to the review

Dear sangkyu c., We very much appreciate your comments regarding your stay at the Novotel Suites Ambassador Seoul Yongsan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MAXIME BEYER LOBBY & QUALITY MANAGER Novotel Suites Ambassador Seoul Yongsan

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