Hotel - Novotel Ambassador Seoul Yongsan
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Novotel Ambassador Seoul Yongsan Hotel

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4.5/5 33 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Indoor heated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioning
  • INCHEON
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Children's Club for 3 to 6 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 14 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Enjoy work and quietness. Our superior room mixes modern decor, ergonomic comfort and high end facilities: Work area, LED TV, minibar, free internet. Up to 2 adults and 2 children.

  • 621 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Work desk in all rooms
    • Crib on request
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 298 reviews

Our guest reviews for Novotel Ambassador Seoul Yongsan

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 33 reviews
AccorHotels certified review
Anonymous Solo - 08/12/2017
« Mr. L. »

I didn't have any hot water and if I paid 20nmore dollars I could have had suite.

AccorHotels certified review
L. H. Families - 07/12/2017
« Thank you so much »

The staff are very polite and friendly. I did request high floor and riverside view in advance, they gave me a fantastic room. When the check-in, a receptionist explained about the general information of the hotel and the process were pretty fast indeed. The only inconvenience was the card key. I have requested the late checkout, and thankfully and luckily they arranged for me. But they should have arranged card key at once too. So when I came back to my room after 12 PM, the door was never open. So I needed to go down, then changed my card key. And Before stay, I went to the concierge to get the information about facilities of the hotel. But they didn't provide any specific useful information at all. So I wrote an e-mail on your website but I didn't get a reply so far. Only this happening was an uncomfortable issue. Except these things, everything was so perfect. Thank you so much.

AccorHotels certified review
Prathana P. Friends - 05/12/2017
« MICE FAM Tour »

I am really appreciated to stay 4 night at Novotel Yongsan. Good service mind and hospitality. The hotel located near subway that is so convenience. Wonderful experience in my second time in Seoul.

AccorHotels certified review
Anonymous Business - 03/12/2017

Good quality room and completely satisfying breakfast!

AccorHotels certified review
M. O. ". M. T. Business - 01/12/2017
« A highly rewarding experience »

As a professional traveller for the last 49 years (I am the publisher and editor of three travel magazines) I always enjoy staying with an Accor property when possible. As a brand new property, I found the staff to be highly well trained and courteous, the facilities excellent and the position well suited for what I had to do in Seoul. I will be writing a suitable review on the properties and recommending them to my readers.

AccorHotels certified review
T. J. J. Business - 01/12/2017

Satisfied with staying there and receptionist are helpful Thanks a lot for giving me a good experience to staying there. Will recommend to my business partner and friends

AccorHotels certified review
Janet Couples - 29/11/2017
« A comfortable stay »

I stayed 2 nights at Novotel Ambassador Seoul Yongsan. The hotel is new, clear, tidy and trendy. The hotel is located next to the Yongsan Station, but when the first time I get there, there is no sign to show the directions and entrance to the hotel. Its a bit nervous when you see the hotel, but can not find the entrance to get into the hotel with you luggages. Hope your hotel can add some signs and signals to show the way to hotels. In the room, the floor boards made me disappointed. Because the floor was very slippy when get wet. The tea bags are good, the smartphone is convenience, the gym room is amazing, the staff in your hotel is amazing. Unfortunately I did not try the breakfast in your hotel, I will try it next time! :)

TripAdvisor review
Couples - 27/11/2017
« Tony Tong »

ความใส่ใจการบริการของพนักงานยังน้อยมากยิ่งการเช็คเอาไม่รู้ว่าพนักงานพูดเล่นหรือเปล่า แต่เป็นสิ่งไม่ควรพูด พนักงานกล่าวกับผมว่า ok you can go .... it's good to say that and i came with my couple for we anniversary not special for us

AccorHotels certified review
Anonymous Families - 26/11/2017
« Things need to be improved »

Employees are nice. Hotel is clean and in the overall nice to stay... if you are traveling solo or as a businessman. But not when you visit with babies. The design of the room as they were when I visited may not be appropriate when you come with babies. Actually, the bathroom and the toilets are not totally isolated so it is too noisy indeed when you use them. On the overall, the hotel itself is not suitable for Koreans. First, the breakfast is not adapted for Koreans who generally like to have lots of choices in soups or noodles. But all we had were foods adapted for Western folks and only one type of noodle (vietnamese as far as I remember). Second, Korean families with babies who stay in the hotel usually go to the swimming pool. But it is ridiculous to say that you have a swimming pool inside the facility and say that you don't allow swimming tube for babies. And finally, it is infuriating that employees answer the phone call in English. Hello, you are located in Korea. You speak Korean first!

AccorHotels certified review
Anonymous Business - 24/11/2017

I stayed Ibis Yongsan and Novotel service level is way better than Ibis. I had light bulb sensor problem but it was resolved quick enough. Just few comments, hope the hotel can have CNN or BBC. And changing coffee in the room? Teabag coffee is so weak, hard to taste it.

AccorHotels certified review
Boris K. Business - 24/11/2017
« New property still undergoing final finishing touches »

Brand new hotel that even taxi drivers don't know about. The place around is to be redeveloped in future but now it is quite wired. It will be good place if you need direct access to metro or railway as Yongsan station is right near the hotel.

AccorHotels certified review
Heesang Solo - 23/11/2017
« Good Stay »

I was able to book this hotel during flash sale period commemorating 30 years of partnership between Accor and Ambassador hotel group in Korea. Although I can only select weekday rather than weekend, I booked one night because it was super nice rate. I was a bit worried about the hotel because it only opened one month ago and a large number of facilities are still no fully functional. Heard that the official opening will be in Dec. 2017 but even after that some facilities won't be operational until early next year. Direction to the hotel: I thought that the hotel is located near Yonsan train or subway station but I was wrong. It was right next to Electronic Land in Yongsan, and will be easier to take bus that goes to Electronic Mart in Yongsan. I had some problem to find this hotel because there is almost zero direction from Yonsan train station or iPark mall, which are actually linked to temporary overpass. It would be nice to have some signages that indicate direction to the Dragon City complex which houses four Accor hotels (Novotel, Suite Novotel, Grand Mercure and ibis Style). It will be also advised to put hotel brand names rather than only Dragon City. Check-in: Had some time to figure out where to go to check in because there are two check-in areas, one for Novotel and Suite Novotel and one for ibis Style. I mistakenly booked a twin room but like to have a queen. I am not sure what they have about my preference but the check-in lady told me I opted room closed to elevator, which is direct opposite. I was able to get a double room away from elevator but close from a service elevator. Paid extra get premier lounge access. Interestingly the hotel charge per person for upgrade. I heard that even Accor platinum member need to pay extra for more than 1 person accessing the lounge. Anyway it was nice decision to upgrade with cash for lounge access. Room: I found my room is relatively big compare to other Novotel hotels in Korea. Although it was a bit strange that only twin rooms have bath-tubs. Queen or single room has only shower stall. Everything is in good order. Only problem that I have with this room is TV channels. I can't find either CNN or BBC. CNN channel is currently airing Uplus (cable/internet operator) information. I am not sure whether it will turn into CNN channel or not but was strange that both CNN and BBC are not there. Premier Lounge: The lounge is located at 40th floor overlooking Han River. It is a huge lounge, and a lot better in terms of decoration, design, and foods and drinks offerings compare to "so-called" luxury hotel "C" across the river. Guest can't check-in or out here at the moment but I think that it will be possible after the hotel officially open next month or after that. Currently, the lounge serve both guests at Novotel and Suite Novotel. Suite Novotel has its own executive lounge at 26th floor but not operational as of now. It was almost empty when I visited for coffee and snack, and this continued till the end of happy hour. It maybe because of it was Monday afternoon and night. The lounge serves rather nice range of wines (two sparklings, three whites and two reds) and hard liquors. Foods were nicely prepared, and enough for even light dinner. Staff at the lounge dimmed lights before happy hour so that guests can enjoy nice river view but it was way too dark for happy hour time period. It could be better to dim lights like that after happy hour. Breakfast: It was serve at the hotel's main restaurant called Food Exchange. Foods offering were not great but adequate. Fitness Center: Nicely decorated fitness center with various equipment. I wasn't able to use it because it was closed on every 3rd Tuesday. I inquired whether the hotel provided workout outfit, and the lady at the fitness center told me that if I booked room with free entry to sauna, then I can use workout outfit. This is very strange. Even if you stay at executive floor, you need to pay extra to go to sauna. I am not too sure whether they have special package that allow free entrance to sauna. Checkout: I like to have a cup of coffee before I check out at the lobby because you can't check out at executive lounge, but wasn't able to. Executive lounge staff told me that I don't have access privilege. I asked late checkout till 2P, which was granted. I hurriedly came down to love to checkout, and inquired why I don't have access privilege now. Firstly, the checkout lady told me I should, and then told me that staff at executive lounge may have only guest list for the day and not for the one who checkout late or something. Anyway, it was weird.

AccorHotels certified review
Anonymous Business - 22/11/2017
« Excellent Staff »

Staff were very courteous and attentive. Please acknowledge them for their excellent service.

AccorHotels certified review
Daniel W. Business - 22/11/2017
« not really satisfied about Hotel equipment, stuff friendly »

- climate control not working in the room - hotel lobby/bar is quite cold and not nice to stay longer - gym and sauna was closed the 21st of Nov. the whole day, not acceptable (even is their are 2 more gym in the dragon complex I was not allowed to use) - room cleaness not satisfied, found many black hairs in the room each day - mini bar was never filled up - the coffee in the mini bar was never filled up

AccorHotels certified review
Drhong Business - 20/11/2017
« good, clean, nice service »

excellent

AccorHotels certified review
John C. Couples - 20/11/2017
« My body is still sore when I slipped on the floor in my room and hurt my head and back »

I usually stay at the Novotel in Gangnam, this was my first time to stay in Yongsan Novotel. My wife and I checked in and I was up all night working the night before, so I took a nap. When I woke up I got out of bed, the floor is sooooooo slippery that I slipped backwards and hit my head on the bedside table and my back on the floor. I went down right away and complained and met with Hugh Lee. Mr. Lee was very kind and said he would check on the floor in other rooms. He offered to let us go to the 40th floor to have drinks and snacks. Later that evening I ordered room service. I ordered the Novotel Sandwich. I really like a lot of ketchup with my french fries. When the food arrived, I called down and asked for more ketchup, they said I would have to pay extra because ketchup is a side order. WHAT???? Ketchup is a condiment and traveling the world for 24 years I have NEVER been charged extra for ketchup. So I said I didn't want it and hung up. Later they called back and said they could give it for free, but when the extra ketchup arrived, I already finished my meal. It was extremely annoying! Also the HDMI port was broken in my room. When I checked out the next morning I met with Jay Oh and he was very nice and told him about my horrible experiences. I prefer Accor hotels, sometimes for business I have no choice and my business partners make my hotel reservations, but if I had my choice I would stay at Accor hotels. My daughter loves the Novotel and she always wants to stay there for her birthday. My wife and I just wanted a break so we chose to stay at your hotel for a relaxing night, but it was a disaster. My body is still sore from my fall. I hope your hotel finds a solution to the slippery floor in the room.

TripAdvisor review
Business - 19/11/2017
« impressive stay at impressive new hotel »

absolut new. very friendly staff, very attentive. Very Stylish.convenient location for Seoul Central and Kangnam. fully equipped health club and enjoyable Sauna/pool. Great selection of food at Breakfast and Dinner with quality tableware from Vista Alegre and Glasses from Germany!

AccorHotels certified review
Jose L. Business - 18/11/2017
« Excellent!! »

Clean, new, and good allocated hotel, I will be back! Just a small recommendation, you should offer cheese in the breakfast!

AccorHotels certified review
Kevin S. Business - 16/11/2017
« Very nice. Convenient location. »

Breakfast was chaotic at times but the presentation and quality was high. Lunch was too expensive to use. (The 20,000Won vouchers were nearly impossible to use.) The rooms are excellent but the TV would benefit by the addition of the BBC news channel.

AccorHotels certified review
Ms. K. Business - 16/11/2017
« Excellent and satisfied »

I have never travelled to Korea before, but have traveled to Europe. The experience in Korea was very warm and the hotel staff went over and above to satisfy my every need and comfort. Not to mention, the Wonderful Buffet breakfast. I felt like I was home again. Not that I was home sick, but the breakfast was very satisfying. Thank you. Top Notch service. However, had I stayed longer, I would have really liked to have some more movies in English. But, I got some sleep instead.

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