Hotel - Novotel Ambassador Seoul Yongsan - Seoul Dragon City
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Novotel Ambassador Seoul Yongsan - Seoul Dragon City Hotel

4.0/5 122 reviews
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • INCHEON
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Japanese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 5 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
See all services

Hotel location

Our rooms

Our superior room mixes modern decor, ergonomic comfort and high end facilities: Work area, LED TV, minibar, free Internet, access to fitness center and pool. Up to 2 adults and 2 children.

  • 621 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • Minibar
    • Bidet
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,092 reviews

Our guest reviews for Novotel Ambassador Seoul Yongsan - Seoul Dragon City

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 122 reviews
Sarah Business - 14/11/2018 AccorHotels certified review
« Very clean and great food. »

Reliable room service, clean rooms and lobby, really lovely entertainment venues, and the food was really delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samii Y., Thank you for your kind words after your stay with us. From the beginning to the departure, we are delighted that you enjoyed our hotel. We look forward to welcoming you back at Novotel! Warm regards, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

Anonymous Couples - 13/11/2018 AccorHotels certified review
« Relaxing »

Great sights and great stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joel G., Thank you for your great feedback. You are more than welcome for another relaxing and great stay in the Novotel Ambassador Seoul Yongsan! ''So much to live at Novotel'' Kind regards, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

Anonymous Business - 13/11/2018 AccorHotels certified review
« The hotel complex is wonderful. »

In the Novotel hotel, housekeeping in the rooms and halls is a problem. In the first and second and third room I was shown, there was dust on the dressers and the mirrors were dirty and streaked. The hallway carpet was dirty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Audree A B., We thank you for sharing your feedback after your stay in the Novotel Ambassador Seoul Yongsan. Glad to learn that the hotel complex is wonderful. Your comments regarding the cleanness have been shared accordingly with the team concerned. Please, rest assured that we take them seriously, and immediate actions will be taken to avoid the recurrences in the future. Once again thank you for your precious review. We look forward to welcoming you back in our hotel. Kind regards, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

Anonymous Business - 11/11/2018 AccorHotels certified review
« disappointing »

The hotel has very nice features, and your staff is incredibly polite, but the hotels policies are abusive to guests. I am physically too large for your single beds. Additionally I have back and joint health issues that can make sleep difficult. I was unable to sleep for my first three nights, and I asked to change to a different room three consecutive days. Each day I was told they couldn’t do it. The fourth day I asked to speak to a manager and they immediately changed my room. A “guest” should not sacrifice his health and safety because of your room change policy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David S., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City.We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Please, rest assured that it was certainly not our aim to make you feel unhealthy and unsafe. The hotel was full at this moment, and the room assignment was made following the reservation preferences. We are glad that we could change your room for a double bed. Once again, we sincerely apologies for any inconveniences caused. I remain at your disposal on ma…, should you need anything else. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

Anonymous Business - 09/11/2018 AccorHotels certified review
« Nice facility »

Excellent room and lounge.

Michael A. Business - 09/11/2018 AccorHotels certified review
« Disappointing »

I arrived to the hotel and received a twin room, I went back down to the lobby and asked for a queen room and as soon as I asked, the desk clerk said they didn't have any without even checking. I thought that was very inconsiderate. The hotel lobby food and drink prices are incredibly expensive. There also was no shower curtain in my room and the water from the shower got all over the bathroom and bedroom which is unsafe because the floors are tile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael A., Thank you for taking your time to share your experience with us. I have double check with the front office team and indeed, as you mentioned we did not have double room available at this time. The hotel was full, and the reservation was made for a twin following your company preferences. We are sorry if we made you feel that we didn't pay attention to your request. Kindly note that our prices are in line compare to others 5 star hotels in Seoul. I totally understand the situation in the bathroom and thank you again for your constructive comment on it. Only the rooms with a bathtub do not have curtain for security and hygienic reason. Please, rest assured that we are working on the problem and it is our sincere hope to find the proper measure to avoid the issue in the future. We hope to have an opportunity to provide you with a better experience at the Novotel Ambassador Seoul Yongsan and regain your trust back to your hotel. Sincerely, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

L T. Solo - 08/11/2018 AccorHotels certified review
« Nice convenient hotel linked to train station and shopping area »

This is my second time staying in Novotel Seoul Dragon city and loving it. The hotel complex is linked to Yongsan station and really convenient if you are travelling by high speed rail from other parts of Korea to the hotel via the station. The station also has a shopping mall attached with plenty of restaurants. To go to international airport, the airport coach runs regularly from the Ibis hotel exit. The room is comfortable, clean and new, ample space for me!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leng Leng T., We are grateful for your nice review after your stay in the Novotel Ambassador Seoul Yongsan. Thank you for your loyalty in our hotel after your second stays with us! If we can make your stay more enjoyable during your next visit here, don't hesitate to send me an email on ma… We look forward to welcoming you back. Kind regards, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

Jhart Business - 08/11/2018 AccorHotels certified review
« Great first experience in Korea »

Wonderful staff - first time in Korea and they were very welcoming. Only thing that I hated was the TV turning on every time I went into my room. Please stop that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeanne H., We really appreciate your feedback. It is a pleasure to read that your first experience in Korea was great, especially with our ''wonderful staff''. Glad to learn they made you feel welcome in the Novotel Ambassador Seoul Yongsan! Well noted for the TV. We are actually working on the issue, and we should in the near future, turn off this function. Thank you for your comments. You are more than welcome for another stay in our hotel. With warm regards, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

Noah G. Business - 07/11/2018 AccorHotels certified review
« Comfortable and enjoyable »

Loved everything about the hotel, except the automated TV coming on every time I entered the room. Please consider reprogramming. Your staff is excellent. Your concierge was extremely helpful. The room was clean, bed was comfortable. My only gripe is the automated TV.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Noah G., It is good to learn that your stay was comfortable and enjoyable, and that the staff is excellent. Especially the concierge team. Please, rest assured that your comment will be shared with them as they will be delighted to learn that their efforts to provide a daily fantastic work, has been duly recognized. Well noted regarding the TV. We got already feedback on it, and we will stop this function as soon as possible. Thank you for your wonderful review. You are more than welcome in the Novotel Ambassador Seoul Yongsan! With our warm regards, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

Mike Business - 07/11/2018 AccorHotels certified review
« Please I beg you, please stop the automated TV coming on every time you enter your room! »

Fantastic stay, the hotel is great, clean and super, super friendly staff, loved it immensely. But please for the love of all that is holy, please get rid of "Titan" by Breton coming on at full volume on the hotel TV's every time you insert your hotel key card. Horrible song and the lyrics have nothing to do with a nice stay at a nice hotel!!!!!! And it's EVERY TIME you insert the key card, EVERY TIME!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael P., We much appreciate your comments after your stay in the Novotel Ambassador Seoul Yongsan. It is so good to read your kind and nice words such as ''Fantastic stay, the hotel is great clean, super friendly staff''. This is very heartening for us! Well noted for the TV. We have got feedback regarding this issue and we will soon make sure that the TV is off whenever someone enters in the hotel room. Thank you for your feedback. We sincerely hope to see you again with us. At Novotel, ''Feel welcome''. Warm regards, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

Lukas P. Business - 06/11/2018 AccorHotels certified review
« Coffee to be improved - everything else fantastic »

My only negative feedback are the coffee machines at breakfast area. There were too few machines, they were hard to find and the coffee was average. Other than that the hotel is beautiful, clean, lots of space and I really appreciate the cozy beds. In other hotels it felt like sleeping on planks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lukas P., Well noted for the coffee machines at breakfast area. Please rest assured that your comment will be shared with the team concerned, to enhance the quality of our service. Beside that, we are delighted to read your nice words such as it is beautiful, clean, spacious, cozy beds. We thank you for sharing your feedback with us. We look forward to welcoming you back in our hotel. Kind regards, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

Amanda Business - 06/11/2018 AccorHotels certified review
« Overall great experience »

Overall I had a really great experience, but I had a few pieces of feedback: -My room(1253) didn't have a shower door or curtain, so water got everywhere when I showered. -The TV turns on every time you enter the room and it gets really annoying after a couple days

Our hotel has responded to the review
Our hotel has responded to the review

DDear Amanda H., Thank you for your feedback. We are glad that overall you had a really great experience. Our apology for the bathroom. Indeed, only the rooms with a bath don't have curtains, and we wish to find a proper solution soon. Regarding the TV, we noticed the problem few days ago, and it should be off soon. Once again, thank you for your constructive comments. We hope to have another opportunity to welcome you back in the Novotel Ambassador Seoul Yongsan. Should you need anything else, don't hesitate to contact me on ma… With kind regards, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

Anonymous Business - 06/11/2018 AccorHotels certified review
« Very comfortable, clean hotel with modern facilities and helpful staff »

I enjoyed my stay, the facilities were very good, the hotel was spotlessly clean and staff were very helpful. Location was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela J., We much appreciate your feedback regarding your stay in the Novotel Ambassador Seoul Yongsan. Good to learn that you were wowed by the facilities, the cleanness, and our staff. It is the best recognition we can have! Your comments will serve us as the best motivation to strive harder in our daily work. You are more than welcome! With warm regards, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

詹. Business - 04/11/2018 AccorHotels certified review
« hello, I lost my phone on the subway ,blue color honnor 10 HUWWEI »

have someonc back to it ,if yes, please give me the eamil 35…@qq.com, thanks you, appricate. Z. guoxin

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guoxin Z., Kindly contact me on ma… with more details. Please, rest assured that we will do our best to find your phone! Thank you and kind regards, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

B. Business - 31/10/2018 AccorHotels certified review
« This was a beautifully appointed hotel with all the amenities including efficient and courteous staff. »

Very easy!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nora B., Thank you very much for your feedback. We are glad to hear that our hotel is beautifully appointed, and the staff is efficient and courteous. Your comments will be shared within the team as the best motivation to strive harder in our daily work. We look forward to welcoming you back in the Novotel Ambassador Seoul Yongsan! Kind regards, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

Dr. P. P. Business - 22/10/2018 AccorHotels certified review
« Extraordinary experience, friendly staff, cozy room, delicious food, extremely clean, close to subway station »

Clean, cozy room with a great view of Seoul Cloze to subway station Friendly and always there to help you employees Delicious and various breakfast, really enjoyed the Korean dishes

Our hotel has responded to the review
Our hotel has responded to the review

Dear Petar P., It is wonderful to read your kind words regarding your stay at Novotel Ambassador Seoul Yongsan. We are glad that you could have an extraordinary experience with our friendly staff, cozy room and delicious food! Thank you so much for sharing your review with us. Please, don't hesitate to contact us during your next visit, on ma… We all look forward to welcoming you back in our hotel. With our warm regards, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

Busan Families - 20/10/2018 AccorHotels certified review
« Average »

The security didnt showed any respect to the customer. They are very rude to our driver during our stay at the hotel. The customer service were nice though

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kadek B., Thank you for taking the time to share your feedback following your recent stay with us. I am most concerned to read that your stay did not entirely meet your expectations. Let me express our sincerest apologies for any inconvenience caused. I would be very grateful if you could contact us by e-mail at ma… to investigate the issue with the teams as we are committed on rectifying any disappointing performance. We remain at your entire disposal to discuss further your stay and wish you a lovely day. Sincerely, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

Akira T. Business - 18/10/2018 AccorHotels certified review
« very nice »

My stay was in comfortable. Something that you served me was acceptable.

Smp M. Business - 17/10/2018 AccorHotels certified review
« Fine hotel centrally located in Seoul »

Nice facilities and good breakfast and dinner choices

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen M P., Thank you for your review. We really appreciate to learn that we are a fine hotel with nice facilities and that you enjoyed our food! Please, feel welcome anytime at Novotel Ambassador Seoul Yongsan. With warm regards, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

Anonymous Families - 16/10/2018 AccorHotels certified review
« Nice but issues. »

Charging for local calls using the room phone is illogical verging on being ridiculous when international calls can be made for free on the handy phone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark K., Thank you for taking the time to give us this feedback on your recent stay with us. Indeed, we are charging local calls from the phone in the room, and it is free from the Handy phone since the line is different by using the internet network directly. Please, accept our sincerest apology for the inconveniences. We will work on the communication of it. Once again, thank you for your review, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

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