Hotel - Novotel Ambassador Seoul Yongsan - Seoul Dragon City
Novotel Hotel Novotel Hotel

Novotel Ambassador Seoul Yongsan - Seoul Dragon City Hotel

4.0/5 113 reviews
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • INCHEON
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Japanese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 5 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
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Hotel location

Our rooms

Our superior room mixes modern decor, ergonomic comfort and high end facilities: Work area, LED TV, minibar, free Internet, access to fitness center and pool. Up to 2 adults and 2 children.

  • 621 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • Minibar
    • Bidet
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 965 reviews

Our guest reviews for Novotel Ambassador Seoul Yongsan - Seoul Dragon City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 113 reviews
Ahmed J. Business - 13/09/2018 AccorHotels certified review
« Very satisfied with my stay at Novotel. »

Very satisfied with my stay at Novotel. This was mainly due to the helpful and polite staff at the hotel. They were always there to help, provide their input, and make my stay easier and more pleasant. I am most pleased with the concierge staff. All are highly qualified and very helpful. Vivian in particular stood out and was an excellent concierge that made my stay easier and provided assistance with many transportation recommendations and otherwise. The staff at the 2nd floor restaurant were all very polite, helpful, and very memorable. My room was clean, tidy, and the housekeeping always did an excellent job of restoring the room to top condition.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed A., We are happy to know that you had a comfortable stay here in . It is flattering to know that your experience was up to your expectations. Your nice and kind words on the hotel staff are highly appreciated and we will share with all of them as an great encouragement! Thank you very much for your positive feedback. It is our hope to welcome you back here in our hotel. With warm regards, Maxime Beyer Lobby & Quality Manager Novotel Ambassador Seoul Yongsan

Maeekul Business - 12/09/2018 AccorHotels certified review
« Great Stay! »

I've stayed here several times and love the experience and the location of the Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael M., It is a great pleasure to read your comment after your stay with us! Good to know that you like the location and that your experience meet your expectation. We look forward to welcoming you back. Warm regards, Maxime Beyer Lobby & Quality Manager Novotel Ambassador Seoul Yongsan

Harianto S. Business - 11/09/2018 AccorHotels certified review
« Great »

Room was nice. Excellent breakfast. Nice ambience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harianto S., It is a great delight to read your kind words regarding our hotel. We look forward to welcoming you back! Kind regards, Maxime Beyer Lobby & Quality Manager Novotel Ambassador Seoul Yongsan

J M. Business - 09/09/2018 AccorHotels certified review
« Hospitality and prompt service by Staff is excellent »

Extremely happy experience from check-in to check-out experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joe M., It’s wonderful to read that the service of our Heartist staff were able to meet your expectation from check-in to check-out. Thank you for taking the time to recognize the efforts of them. Thank you very much for your wonderful feedback and we all look forward to welcome you back in Novotel Ambassador Seoul Yongsan. Kind regards, Maxime Beyer Lobby & Quality Manager Novotel Ambassador Seoul Yongsan

Jennifer Solo - 02/09/2018 AccorHotels certified review
« Excellent »

Very good room service

Indie Solo - 30/08/2018 AccorHotels certified review
« ms »

A fair distance from busy city but once adapted and understood how to commute then all good

Joan C. Families - 29/08/2018 AccorHotels certified review
« Comfortable and great hospitality »

All staff members are nice and helpful. We found the water temperature of shower in suite room was not hot at midnight. Front desk staff came with technicians in few minutes to check, but was still not able to fix. The Front Desk staff made a quick arrangement to swap another room for us and assisted us to move and set up the rollaway bed quickly. A great team!! Also the bed is really comfortable. A minor issue about the design of Deluxe Queen room.....no door to separate the toilet and the room. Understand it's a modern design but a bit embarrassing if it's not a couple. This is only my personal preference. Overall is a good stay!

Jae Business - 27/08/2018 AccorHotels certified review
« Clean and kind people »

In general it was a great experience. Check in staffs were kind and quick. Concierge team helped very well on cab booking.

Anonymous Couples - 24/08/2018 AccorHotels certified review
« Good location »

Next to Yongsan statation, bridge connected. Clean, spacious, nice design, comfort bedding。

Our hotel has responded to the review
Our hotel has responded to the review

Dear So Fan C., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MAXIME BEYER LOBBY & QUALITY MANAGER Novotel Ambassador Seoul Yongsan

Slnorrie Families - 23/08/2018 AccorHotels certified review
« Pleasant Stay »

On the whole our hotel stay was a short and for the most part, pleasant. However, there were a few small things that impacted negatively on our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue Lyn N., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MAXIME BEYER LOBBY & QUALITY MANAGER Novotel Ambassador Seoul Yongsan

Maria M. Families - 23/08/2018 AccorHotels certified review
« nice experience »

hotel with good access to public transport. Spacious rooms. good breakfast strengths: the sympathy and professionalism of the employees. negative points: the huge breakfast queue. the solarium next to the pool is closed the price of food inside the hotel, a beer almost 10 euros ?? ' it's too much

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria do Ceu M., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MAXIME BEYER LOBBY & QUALITY MANAGER Novotel Ambassador Seoul Yongsan

Hj P. Families - 17/08/2018 AccorHotels certified review
« Good experience but not with breakfast »

Good experience such as parking was convenient, convenient store in the hotel but you don't have a various restaurants in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hyun Jun P., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime Bayer Lobby Quality Manager

Karine L. Friends - 15/08/2018 AccorHotels certified review
« Great place escape from hot city »

Everything was great except so many kids in a pool. I will definitely stay agian soon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jiyoung L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MAXIME BEYER LOBBY & QUALITY MANAGER Novotel Ambassador Seoul Yongsan

Kl L. Families - 12/08/2018 AccorHotels certified review
« Clean with good service »

Good Things: Clean room, most staff polite; Can allow 2 kids 15 or below stay in one room with parents free if charge unclude breakfast Not so good: bed a little bit small, breakfast almost no change day to day, toothbrush need money but we do not know until we see a small sticker on the wall of toilet. Other point: 10minutes walk to MTR station with cover, but the bridge quite hot during summer. There is a big shopping in the mtr station and you can find everything you need to buy. Also has a lot of good food choices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. Kam L., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, MAXIME BEYER LOBBY & QUALITY MANAGER Novotel Ambassador Seoul Yongsan

Alicia K. Business - 12/08/2018 AccorHotels certified review
« Mediocre »

1. As a paying guest, the roof top bar was not accessible due to 'party' in which I could pay 50,000KWN to enter. No other option for normal (non-partying solo traveling guests). One of the reasons I booked your hotel was because I had heard the view from the roof top pool was amazing. I was hoping to have one drink and take a few pictures. Your staff ruined that experience for me. 2. I therefore went back to my room and ordered room service. I requested mayonnaise for my burger, and your staff told me it was not included and I would have to pay for it!!!! Which after a lot of frustration, I was finally given, free of charge. 3. When giving my room service order, I asked if they had coke xero or similar. They said yes, When it arrived with my meal, they phoned to tell me that it would cost 50% more than a coke light as they had to go next door to buy one. How ridiculous. I asked for them to replace the coke xero with coke light and charge me the 'normal price'. How ridiculous again. Made for a very poor dining experience, by the time I got to eat my meal, it was then cold. 4. Upon departure, your staff directed my to the wrong location for the airport shuttle bus - which meant I missed the bus. After some discussion, your front desk staff were helpful, arranged me a taxi, refunded my the shuttle bus ticket and the cost of my breakfast to say sorry. So this was a problem that was fixed and handled well by your team.

Patrick M. Friends - 10/08/2018 AccorHotels certified review
« No recommendation on peak season »

One hour for check-in. Not using swimming pool due to so many people. Elevators are not efficient to carry all the people

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hojin M., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maxime Beyer Lobby & Quality Manager Novotel Ambassador Seoul Yongsan

Anonymous Business - 07/08/2018 AccorHotels certified review
« Good as always »

There were too many kids making noise but except that, everything was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason S., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime Beyer Lobby & Quality Manager Novotel Ambassador Seoul Yongsan

Jt Families - 06/08/2018 AccorHotels certified review
« dissatified »

When I checked in, I spent too long time. It took over an hour. could you believe it? However your hotel didn't compensate with anything. I won't be accommodated at your hotel anymore.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jung Tae K., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maxime Beyer Lobby & Quality Manager Novotel Ambassador Seoul Yongsan

Sandy Couples - 06/08/2018 AccorHotels certified review
« poor management issues »

Took 50 minutes to check in. I understand it's a peak period, but Front office Manager or GM should do something about it. Why start off the "staycation" with frustration? Rooms: It's been quite a while since it has opened and still room had not been well maintained for the comfy stay.- The sensor issues... We couldn't sleep properly. The entrance light turned on when turning and tossing on the bed, even with the slightest movement. Being half sleep half awake whole night. We only found out the next day that we both were half awake- had we known, we would have called the operator at the middle of the night to fix the lighting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Seungyon L., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maxime Beyer Lobby & Quality Manager Novotel Ambassador Seoul Yongsan

Family - 05/08/2018 TripAdvisor review
« Seoul Korea »

The hotel was good and clean and the staffs was so nice. But I was so shocked about the swimming pool was so small and very busy, my family and I didn’t enjoyed in the swimming pool. If I know the swimming pool is so small and very busy, I will not stay in your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear wmhon, Thank you for staying with us and for taking the time to share your feedback. We truly appreciate your kind words regarding our good hotel and nice Heartist staff. However, it saddens us, that you couldn't enjoy the swimming pool. Please accept our sincerest apologies and we would like to take this opportunity to address your comment with our teams to take immediate action to prevent this event further. Thank you again, and we hope we have not marred our overall impression of our hotel to you. We look forward to welcoming you back in our hotel. Warm regards, Maxime Beyer Lobby & Quality Manager Novotel Ambassador Seoul Yongsan

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