Hotel - Novotel Ambassador Seoul Yongsan - Seoul Dragon City
Novotel Hotel Novotel Hotel

Novotel Ambassador Seoul Yongsan - Seoul Dragon City Hotel

4.0/5 132 reviews
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 150000.00 KRW Non member rate
From 150000.00 KRW Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • INCHEON
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Japanese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 5 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
See all services

Hotel location

Our rooms

Our superior room mixes modern decor, ergonomic comfort and high end facilities: Work area, LED TV, minibar, free Internet, access to fitness center and pool. Up to 2 adults and 2 children.

  • 621 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • Minibar
    • Bidet
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,181 reviews

Our guest reviews for Novotel Ambassador Seoul Yongsan - Seoul Dragon City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 132 reviews
Les Y. Families - 08/01/2019 AccorHotels certified review
« Nice Ambience but Food wrt Room Service was lousy! »

Hotel staff was nice n friendly. We enjoy our stay... Just an bad experience with the limited selection and bad quality of food served in the late night room service, other than that, it was a beautiful stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kee Chio Y., Thank you for sharing your feedback with us. It is a delight to learn that the hotel staff was nice and friendly, and you could enjoy your stay at Novotel Yongsan. Let me express my sincere apologies regarding the food quality from room service. Rest assured that a deep investigation on what happened, will be conducted to avoid the recurrence immediately. Could you please share with me more details at ma…? Kind regards, Maxime BEYER Cluster Guest Experience Manager Seoul Dragon City

Paul E. Couples - 04/01/2019 AccorHotels certified review
« Another fabulous stay! »

Everything went really well, and we enjoyed our stay so much. I'm sure that I will be back again in 2019 and I look forward to seeing the lounge redecorated. I'm still hoping that at some point the hotel will be busy enough that there will be breakfast upstairs in the lounge. There was also one minor problem in the bathroom. The water would sometimes just turn off. When my partner was in the shower the water just turned off on him and it happened to me when I was brushing my teeth one time the water pressure started to slowly die and then it turned off for just a few seconds and then it came back on. It didn't really inconvenience us at all but I thought maybe you should know about it. Keep up the great work and I look forward to seeing you again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul E., Thank you for your wonderful feedback after your recent stay at Novotel Ambassador Seoul Yongsan. It is our delight to know that you had a fabulous stay with us! It is our commitment to provide to all of our guests the finest products and services. Therefore, we are all happy to learn that we were able to meet your expectation. Your kind words will be shared with the entire team to keep them motivated in giving our valued guest an excellent service. It is well noted for the water pressure. Very useful comment. It has been shared with the team concerned to avoid the recurrence in the future. Please, don't hesitate to contact me at ma… should you need anything. We are all looking forward to welcome you back in the near future. With warm regards, Maxime BEYER Cluster Guest Experience Manager Novotel Ambassador Seoul Yongsan - Seoul Dragon City

T Couples - 03/01/2019 AccorHotels certified review
« Great »

The room was great. The fitness center was the best I’ve ever been to. The breakfast buffet was pricey but good. The lobby was decorated beautifully. I felt very pampered at this hotel. The only bad point was the the elevators were extremely slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tiare S., Thank you for your positive feedback. We are glad you could enjoy our great room and newly equipped fitness center. We appreciate your kind word regarding the decoration of our lobby. I am sorry for the elevators. Your mention will be shared accordingly to avoid the issue in the future. Should you need anything else, please don't hesitate to contact me at ma… Kind regards, Maxime BEYER Cluster Guest Experience Manager Novotel Ambassador Seoul Yongsan

Anonymous Business - 23/12/2018 AccorHotels certified review
« Great »

Great. The room was nice and clean and the walls were thick, so wasn't disturbed by noise. The only negative was that from Level 2 it was confusing how to find the correct lift back to the Ambassador rooms. More signage would be helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rochelle G., Thank you for sharing your feedback with us. We appreciate that you could enjoy our nice and quiet room. It is well noted for the signage and once again, thank you for your precious comment. We look forward to welcoming you back in our hotel. Kind regard, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

Anonymous Business - 19/12/2018 AccorHotels certified review
« Luxurious hotel resort in Seoul »

overall good, but the experience have been negatively affected by jet lag effects (not your fault then)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marco P., We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

Maria Business - 18/12/2018 AccorHotels certified review
« Comfortable, clean, efficient »

The hotel was very clean and tidy, staff very helpful and I had everything I needed in my room. The breakfast was very impressive and staff was happy to help. On the downside, my towels and slippers were changed every day, even though I wouldn’t leave them on the floor, so that felt like a waste. Also, on the weekend the hotel seemed to be at full capacity with families which made it very hard to use the lift (at certain times I had to wait even 5 minutes) and on Sunday morning I had to queue for breakfast for 25 minutes which is unacceptable. The hotel should be prepared to accommodate in case of full capacity without having to compromise on the quality of the services

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria L., We thank you for taking your time to share your feedback after your stay in the Novotel Ambassador Seoul Yongsan. Very heartening to learn that the hotel was very clean and tidy and the staff very helpful. Well noted for the slippers! Very useful comment, once again thank you. We sincerely apologies since you had to queue up for breakfast and wait for the elevators. Please, rest assured that your comments will be shared with the teams concerned. To avoid the recurrences in the future. We hope we have not marred your overall impression, and we look forward to welcoming you back in our hotel. Kind regards, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

Anonymous Business - 10/12/2018 AccorHotels certified review
« Below expectations. »

You do not expect to line up in que for a Saturday breakfast staying on thr Executive floor. You over sold your capacity and arugantly ignored the fact you concentsouly then under delivered to other guests. Poor upper management leaving your front staff embarrassed to have to apologize in front of angry guest. Why not serve breakfast on executive floor when you know the food court is way over its capacity. Also your check capacit is below what is needed. So are the elevator capacity. However, these are early project structural problems. The lounge is nucely designed and staff attentstive but needs to have a warmer welcoming feeling in the ambiance (nothing wrong with staff. They were great)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter R., Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Yongsan - Seoul Dragon City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sangjun Oh Cluster hotel manager Novotel & Novotel Suites Ambassador Seoul Yongsan

G. L. Business - 09/12/2018 AccorHotels certified review
« Room was nice but service and follow up was far from expectations »

Room was very nice, but several situations when requiring specific services, I found the staff did not use initiative or failed to follow up on requests.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for staying with us and for taking the time to share your feedback. We truly regret to read that we did not fulfil your expectations. Please accept our sincerest apologies and we would like to take this opportunity to address your comment with our teams. Thank you again, and we hope we have not marred our overall impression of our hotel to you. We hope to have the opportunity to welcome you back. Warm regards, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

Ricky Solo - 05/12/2018 AccorHotels certified review
« Thx for the excellent staff »

I am Writing to thanks for the two excellent staff at Novotel. since I have lost my phone on this Thursday, your staff Paul and one of the young lady help me a lot, so that I can get back my phone. Thanks a lot for both excellent staff again. Best regards, Ricky

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siu Ho C., We are delighted to read your excellent comment regarding our Heartist staff. Especially with Paul and the concierge team. Your comment has been shared already, and I am sure, this will be the best recognition and motivation for them since they daily strive to provide the best service for our customers. Thank you very much for sharing your comments with us. It is our sincere hope to see you again in the future, at Novotel Ambassador Seoul Yongsan. With warm regards, Guest Experience Manager Novotel Ambassador Seoul Yongsan

Terry Business - 03/12/2018 AccorHotels certified review
« VP Marketing »

Modern and clean.

Anonymous Business - 26/11/2018 AccorHotels certified review
« Hotel was very nice and staff was extremely polite and accommodating. »

See above. One criticism was that the lobby coffee shop was unreasonably expensive (24 USD for 4 shots of espresso).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen G., We are glad to read that the staff is nice , extremely polite, and accommodating. We are sorry to hear of your unpleasant experience regarding the cost of the coffee in the lobby. Kindly note that our prices are similar compare to other 5 star hotel in Seoul. Thank you for sharing your feedback with us. We look forward to welcoming you back. Kind regards, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

Anonymous Couples - 25/11/2018 AccorHotels certified review
« Great hospitality. »

Great hospitality.

Anonymous Business - 23/11/2018 AccorHotels certified review
« Very nice stay »

It was a nice stay. The housekeeping for my room was very inconsistent though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine K., Thank you for your feedback. Good to learn that your stay was nice. We sincerely apologies for any inconveniences caused with the housekeeping and please, could you give more details on ma…? Your comment will be share accordingly then, to avoid the recurrence in the future. Once again, thank you for your feedback, and please, feel welcome in the Novotel Ambassador Seoul Yongsan. Kind regards, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

Jonathan L. Business - 22/11/2018 AccorHotels certified review
« Wonderful Stay »

Although I stayed just one night in Novotel Yongsan, it was a great experience. The staff and duty manager was very friendly and ensured that every request was catered to. I would definitely stay there again on my next trip to Seoul.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ching Cheong Jonathan L., Thank you for sharing your feedback. It is a pleasure to learn that you had a great experience in the Novotel Ambassador Seoul Yongsan. Especially with our Heartist staff and the duty manager. Please rest assured that your comment will be shared with them! You are more than welcome for another wonderful stay with us. With warm regards, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

David Couples - 22/11/2018 AccorHotels certified review
« Great Hotel at Yongsan Station »

The hotel is directly connected to Yongsan Station, Central KTX Station, east to reach from many major Korean City.. It is also connected to I-Park Mall and Najin Electro World, while it is also having small mall below with some convenience store, besides 24 hour stores on Yongsan Station.. The room just looks like other Novotel, but with some advanced multi display on room phone panel, and a nice arrangement on the toilets that seems to be novel to other Novotel.. The service is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear David R., We are grateful for your comments. Indeed, as you mentioned, we are directly connected by a bridge to Yongsan station and I-Park Mall. We are delighted that you could enjoy our hotel and facilities. Please don't hesitate to contact us on ma… during your next visit with us. We look forward to welcoming you back! Kind regards, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

Kathirvel S. Business - 19/11/2018 AccorHotels certified review
« GReat »

Great place in Seoul to stay, very friendly, Great restaurants

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathivel S., Thank you for your kind review after your stay with us. We are glad to know that we a great place in Seoul! We hope to have another chance to welcome you back in our hotel. Warm regards, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

Anonymous Families - 18/11/2018 AccorHotels certified review
« Excellent experience for a family trip. Clean and comfortable room for three of us! »

Very good service and nice clean hotel. Connecting linkway to subway station is nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siew Chow C., It is a pleasure that you fully enjoyed your experience in the Novotel Ambassador Seoul Yongsan. Thank you for sharing your comments with us. It is our sincere hope to see you again in the near future. '''At Novotel, feel welcome'' With warm regards, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

Ernesto A. P. J. Business - 17/11/2018 AccorHotels certified review
« A unique blend of hospitality and technology »

The experience was one of the best I have had in many years of traveling.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ernesto A Pretto J., It is a real pleasure to read your wonderful feedback after your stay in the Novotel Ambassador Seoul Yongsan. Your kind words such as ''The experience was one of the best I have had in many years of traveling'', are very heartening! Thank you very much for sharing with us. Your comments will be shared with teams, and I am sure, they will be delighted to learn about it. You are more than welcome for another ''unique'' experience. With warm regards, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

Michael Business - 17/11/2018 AccorHotels certified review

Nice room, decent breakfast, nice staff. Very convenient for conference

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael G I., We are grateful for your nice review after your stay in the Novotel Ambassador Seoul Yongsan. Good to learn that the room, the staff, the breakfast, is nice. We sincerely hope to have a chance to welcome you back again in the future. Kind regards, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

Sarah Business - 14/11/2018 AccorHotels certified review
« Very clean and great food. »

Reliable room service, clean rooms and lobby, really lovely entertainment venues, and the food was really delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samii Y., Thank you for your kind words after your stay with us. From the beginning to the departure, we are delighted that you enjoyed our hotel. We look forward to welcoming you back at Novotel! Warm regards, Maxime Beyer Guest Experience Manager Novotel Ambassador Seoul Yongsan

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 150000.00 KRW Non member rate
From 150000.00 KRW Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates