Hotel - Grand Mercure Ambassador Hotel and Residences Seoul Yongsan
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

5.0/5 161 reviews
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • INCHEON
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Japanese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna (Paying)
  • Golf lessons

Catering

  • Breakfast
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 2 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

Modern ambiance, very spacious suite with a comfortable high-end king-size bed, a separate work area, washer/dryer and full kitchen, LED TV & free Internet. Up to 2 adults & 1 child.

  • 196 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • Full kitchen
    • Microwave in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 952 reviews

Our guest reviews for Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

100% genuine reviews from our guests

Find out more
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5.0/5 TripAdvisor Rating 161 reviews
Fk Couples - 10/01/2019 AccorHotels certified review
« The service is very good. »

When I and my wife at the hotel at around 10.30am in the morning after an overnight flight from Hong Kong, I was kindly offered an early check-in. We stayed in the hotel for 4 nights with breakfast. The staff recognized us and even recalled the drinks that we ordered on the last day. The staffs that I met during my stay are all very friendly and helpful.

Christoph Families - 08/01/2019 AccorHotels certified review
« Unforgettabel stay at Grand Mercure Ambassador »

Everything was just perfect. Welcoming, check in, extras, happy hour, facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for sharing your wonderful experience during your recent stay with us. It is a delight to know that you had a full satisfaction during your recent visit here in the Grand Mercure Yongsan, from the welcoming, check-in, to the extras, happy hour and facilities. Please, rest assured that I will share your kind words with all the teams. We look forward to welcoming you back, for another unforgettable stay! With warm regards, Maxime BEYER Cluster Guest Experience Manager Seoul Dragon City

Karly Families - 02/01/2019 AccorHotels certified review
« One of the best hotel »

Staffs are helpful and friendly. My whole family spent a quick time in the stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Karly, Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Hotel and Residences Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our pleasure to read your compliments which will inspire my team including me. Once again, thank you so much for your recent stay and sharing your kind comments. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Best regards, Jennifer Song Duty Manager Front Office Grand Mercure Ambassador Seoul Hotel and Residences Yongsan

Sandy Families - 29/12/2018 AccorHotels certified review
« Good service »

Excellent service and very nice and clean rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Sandy Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Hotel and Residences Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our pleasure to read your compliments which will inspire my team including me. Once again, thank you so much for your recent stay and sharing your kind comments. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Best regards, Jennifer Song Duty Manager Front Office Grand Mercure Ambassador Seoul Hotel and Residences Yongsan

David Business - 24/12/2018 AccorHotels certified review
« Wonderful hotel, poor service. »

From the beginning I was not pleased with the service. I arrived at the hotel and was quoted a price for the room. I found a better price online and the front desk staff member refused to match the price. Also at check in, the front desk staff member lied to me. I asked him for the best room on the highest floor and he put my on the 16th floor. After inspecting the room I was dissatisfied and he then put me in a room on the 26th floor. Again I went up to inspect the room and although it was a higher floor, it was not the view on the same side of the building. Finally he put me on the 28th floor with the view I wanted and I was happy. However I explicitly asked him if the 16th floor was really the highest floor only to discover that there were at least 2 other rooms on higher floors with better views. I should not have had to waste my time going up to inspect the room and complain to get the room I asked for. The staff is obviously highly trained but they make ZERO exceptions for special guest requests. It may be a cultural difference but I held a business meeting in one of the conference rooms and wanted to bring some sweets from breakfast to some of my VIP investors and was not allowed to do so. Finally, the gym is great just missing one piece of equipment. The bicep curling machine. In the end, I enjoyed my stay and would return. Just some tips for improvement and maybe a bit of flexibility for guest requests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. David, Warm greetings from at Grand Mercure Ambassador Hotel and Residence Seoul Yongsan! Thank you and taking your precious time to share your frank and candid constructive feedback. Firstly, I would like to take this opportunity to offer you our sincere apologies for the regrettable experience encountered during your last stay in regards with the room assignment. This is not the level of service that we strive for here at Grand Mercure Ambassador Seoul Yongsan. We will continue to working on improve service in order to avoid similar inconvenience in the future stay. We deeply value your comments and are committed to providing you with the highest level of service simply because our customers deserve the very best. I understand that our apologies will not make up for the inconvenience you have experienced with us, however it would be greatly appreciated if you could kindly give us an opportunity in the future of welcoming you back so that we will do our utmost to restore your faith in the Grand Mercure Ambassador Hotel and Residence Seoul Yongsan. Please kindly let me know when you plan on visiting Grand Mercure Ambassador Hotel and Residence Seoul Yongsan so that I can ensure that you will be looked after well and arrange one category higher room upgrade with the city view on high floor as preferred when you book a standard junior suite. Looking forward to welcoming you back soon at Grand Mercure Ambassador Hotel and Residence Seoul Yongsan. Best regards, Jennifer Song Duty Manager Front Office Grand Mercure Ambassador Hotel and Residence Seoul Yongsan

Jeffrey Business - 17/12/2018 AccorHotels certified review
« A convenient and nice place supporting my business travelling »

I spent 3 nights and 4 days in Seoul, and I stayed in Grand Mercure throughout. Everything is very good, from the time I entered into the hotel and being welcomed by their staff to the time when I checked out. Room is of top quality, very clean, nicely set on temperature and ambience is warm and comfortable. Basically, you have what you need, e.g. bottled water, kettle, tooth brush and tooth paste, towels, slippers, iron and board, and various USB sockets for charging my equipment. There are also washing machine and stove for cooking which I can't enjoy this time. View is good given in the middle of a city, and definitely won't make you feel uncomfortable and shy from opening the curtains. Facilities are good as well. I used the gym and I am very impressive of the scale of it. Regarding the surrounding, just 3 minutes walking to Yongsan station where you can go to other places very conveniently. There is also a pretty big mall covering different aspects of customer needs attached to Yongsan station as well. Overall, I am very satisfied with Grand Mercure and will stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jeffrey Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Hotel and Residences Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our pleasure to read your compliments which will inspire my team including me. Once again, thank you so much for your recent stay and sharing your kind comments. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Best regards, Jennifer Song Duty Manager Front Office Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Karl Solo - 13/12/2018 AccorHotels certified review
« Great stay. Very nice big room »

Love the living room area and kitchen. It had convenient set up for my PS4 and a Bluetooth speaker for parties. The jacuzzi tub was great as well and the view on Hun River was great. Being able to talk to the hotel workers in English was great. Jin was the best hoster.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Karl, Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Hotel and Residences Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our great pleasure to read your compliments, which will inspire my team in particular Jin, our Concierge supervisor. Once again, thank you so much for your recent stay and sharing your kind comments. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Best regards, Jennife Song Duty Manager Front Office Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Alan C. Business - 02/12/2018 AccorHotels certified review
« Good service; comfortable stay »

Service was excellent. My room is comfortable, though I have no use for any of the appliances. Although there are plenty of restaurants next door and at the I-Park Mall nearby, dining options at the hotel itself are limited. I stayed at the Grand Mercure as it's close to the venue of the conference that I attended. Although taxis are readily available, the traffic of Seoul meant that it took some time to get to the main points of interest such as Myeongdong.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Alan, Warm greetings from Grand Mercure Ambassador Hotel and Residences Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Hotel and Residences Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our pleasure to read your compliments which will inspire my team including me. Once again, thank you so much for your recent stay and sharing your kind comments. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Best regards, Jennifer Song Duty Manager Front Office Grand Mercure Ambassador Seoul Hotel and Residences Yongsan

Antonella Solo - 26/11/2018 AccorHotels certified review
« Wonderful »

The best hotel experience I have had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Antonella, Warm greetings from Grand Mercure Ambassador Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our pleasure to read your compliments which will inspire my team including me. Once again, thank you so much for your recent stay and sharing your kind comments. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Best regards, Jennifer Song Duty Manager Front Office Grand Mercure Ambassador Seoul Yongsan

Ams Business - 24/11/2018 AccorHotels certified review
« Apart-hotel with good facilities in Yongsan »

It’s a little out of the way for some part of Seoul but in isolation a nice hotel / apart-hotel with a train station nearby.

Athari A. Business - 24/11/2018 AccorHotels certified review
« wonderful stay »

it was a wonderful stay, we stayed there for 8 nights , we booked a superior suite .. the room was large .. clean , neat, decorated well ..with small kitchen and washing machine and dryer too.. you will find all what you ask for. thr bathroom was super amazing with electronic Japanese toilet , with nice colors choosed. our room came with breakfast .. do not miss the breakfast and the happy hours too. The most thing that attract me is the customer survice .. its the most thing that I reallt liked from my stay .. big thank for all the staff

Bill Business - 19/11/2018 AccorHotels certified review
« Everything was fine, no problems. »

Staff were very friendly and forthcoming with help when needed. I don't particularly like sitting at a desk for the check-in and check out process. I prefer standing.

K. W. Families - 13/11/2018 AccorHotels certified review
« Excellent »

Great room great amentities

Sinae K. Business - 13/11/2018 AccorHotels certified review
« Dragon city, A landmark of a new Yongsan, disruptive and comfortable »

It was pleasant stay over a month at the resident hotel with kind staffs and good services. Only problem, which I addressed to the hotel staff is for the taxi to recognize the location of the pick-up because of 1 address for 3 hotels(Novotel, Ibis, Grand Mecure) and most of taixi drivers stopped in the wrong place and additional call was necessary to explain the exact pick up location for the Grand Mecure hotel most of time.

The P. F. Couples - 08/11/2018 AccorHotels certified review
« great »

it was great. my husband and I loved the place and we promised to go on our next anniversary. Although it was just one night, we had the most exciting and relaxing stay. The staff and facility was way beyond our expectation. thank you

Dawn P. Families - 06/11/2018 AccorHotels certified review
« A luxurious experience »

Our 2 bedroom delux suite was large, very comfortable and luxurious, a feel of home away from home. All amenities are superp. In the ensuite bathroom the box of vanity kits is placed in between the 2 sinks which made the place rather cramped and washing a bit awkward. We enjoyed the breakfast at the executive lounge. The food is fresh and the spread is adequate. The staff are attentive and could understand English. If only there are juicer that we can do some juicing of fresh fruits and vegetables ourselves, that will be perfect! I didn’t enjoy any of the the sugar ladened “fresh fruit juice” from the fridge during breakfast. As my family and I had only 2 short days in Seoul and were out most of the time, we didn’t have the time to enjoy the lounge facilities after breakfast and other facilities offered by the hotel. The reception staff are commenable, very helpful and honest. The staff who helped us with the luggage to our room when we checked in declined our tips saying the hotel policy doesn’t allow them to accept any. We were impressed by his honesty.

Daniel Business - 04/11/2018 AccorHotels certified review

Always great to stay in this Hotel. Very nice People and perfect Service. Also Executive Floor has a rich variety of Food and Beverages in Happy Hour and by Breakfast.

Maximus Couples - 03/11/2018 AccorHotels certified review
« Best hotel stay in Seoul! »

Hands down, 5th time in Seoul and this is definitely the best hotel that I have stayed so far. Staffs were super courteous at all times! Breakfast @ the Executive lounge went beyond my expectations! The mixture of both Korean and International Cuisine + free flow of premium alcoholic beverages during happy hours! I must say, I will definitely stay in this hotel again in future!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Maximus, Warm greetings from Grand Mercure Ambassador Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our pleasure to read your compliments which will inspire my team including me. Once again, thank you so much for your recent stay and sharing your kind comments. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Best regards, JENNIFER SONG DUTY MANAGER FRONT OFFICE

J M. Couples - 01/11/2018 AccorHotels certified review
« Everything was great. The decor, the room and helpful staff. »

Great. Only a couple of things. The welcome card said a special treat was in the room waiting. But on arrival to room, nothing was there. The food discount was also very low at 15% . So did not stay in house to eat. Otherwise lovely room and decor.

Jonathan W. Business - 30/10/2018 AccorHotels certified review
« Better than expected and exactly what I wanted. »

Room was clean and the modern decor was just my style. I was pleasantly surprised by the kitchenette and washer/dryer, which was useful since I had been away for almost a week already. The staff was very kind and courteous at every interaction. The location was very convenient for taking the subway and going to other locations in Seoul.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Warm greetings from Grand Mercure Ambassador Seoul Yongsan! Thank you very much for your recent stay at Grand Mercure Ambassador Seoul Yongsan and taking your precious time to share feedback with us. We are highly appreciated your kind review. Grand Mercure Ambassador Seoul Yongsan catches every opportunity to delight our valued guests through our authentic service. It was our pleasure to read your compliments which will inspire my team including me. Once again, thank you so much for your recent stay and sharing your kind comments. If travel brings you back to Seoul in the near future, I hope that we will have the pleasure of welcoming you back to Grand Mercure again. Best regards, JENNIFER SONG DUTY MANAGER FRONT OFFICE Grand Mercure Ambassador Seoul Yongsan | Seoul Dragon City 95, Cheongpa-ro 20-gil, Yongsan-gu, Seoul 04372, Korea Ky… SeoulDragonCity.com | accorhotels.com

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