Hotel - Grand Mercure Ambassador Seoul Yongsan - Seoul Dragon City
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Ambassador Seoul Yongsan - Seoul Dragon City

4.5/5 95 reviews
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • INCHEON
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
    • Japanese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna (Paying)
  • Golf lessons

Catering

  • Breakfast
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 2 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

Modern ambiance, very spacious suite with a comfortable high-end king-size bed, a separate work area, washer/dryer and full kitchen, LED TV & free Internet. Up to 2 adults & 1 child.

  • 196 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Baby bed
    • Full kitchen
    • Microwave in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 483 reviews

Our guest reviews for Grand Mercure Ambassador Seoul Yongsan - Seoul Dragon City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 95 reviews
Sharon K. Friends - 10/07/2018 AccorHotels certified review

The staff were fantastic. So helpful and kind. Room was terrific. Room service breakfast delicious. Two thumbs - way up!!!

Solo travel - 03/07/2018 TripAdvisor review
« What's the point? »

Am not sure if it was clear but when I booked online via Accor site, I thought I was giving my credit card details to guarantee the stay as well as prepay the accommodation booking. Actually, when I received the confirmation, it showed that I had prepaid and balance to pay at the hotel was zero. So my surprise and annoyance, that when I was checking in, I was asked to pay for the accommodation. I said I had prepaid, they said no because the hotel system and Accor website were somehow not connected or integrated and no credit card transaction went through. I showed the confirmation email but still not. They said I should just check my transactions. Yeh, sure, easier said then done. Anyway, yes, systems were not integrated and I was not charged when I made booking despite what confirmation said. I paid at hotel. But stupidly annoying. Accor, thought you were better. Also, check in was basically average with front desk staff not reminding me room rate included breakfast and where. I had to ring down. Lucky room was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. henster17 Warm greeting from Serviced Residences, Grand Mercure Ambassador Seoul Yongsan Seoul Dragon City I am happy to learn about lack of internal communication, our service manner and gesture, which must have been extremely frustrating for you and we will be taking this as a great opportunity to develop and push ourselves further to provide extraordinary and reinforced information to our valuable guests. Also I have personally addressed all your comments to our senior managers, to review our services and benefits to seek ways of further improvement and we will fully inspect all information more carefully to ensure that this problem is rectified immediately. Except for this, please feel free to email me, hasmin.hwang@accor.com if something come to mind to help any improvement or idea. Even bad comment will be welcomed always and appreciated. We cannot be Grand Mercure Ambassador Seoul Yongsan without you. I will be equally pleased if we have the opportunity of your return to relish some time in our property again. Gratefully yours Hasmin Hwang as Hotel Manager ☺

Anonymous Business - 02/07/2018 AccorHotels certified review
« Awesome!!!! »

My experience staying at Grand Mercure was beyond what I was expecting. The staff is very helpful, polite, and always smiling. I love that this hotel caters to dogs as well. The service is great and I can't wait until the next I can visit.

Tamara B. Families - 01/07/2018 AccorHotels certified review
« Positively Perfect! »

Flawless. The best customer service I’ve experienced in quite some time. Detailed hotel information provided at check-in, attendant explained everything in the room and it was spotless. Great location for ease of access to just about anywhere with Yongsan Station next door, Seoul Station only minutes away and I’Park Mall at your doorstep. An overall fabulous experience.

Anthony T. Families - 30/06/2018 AccorHotels certified review
« Feeling like at Home »

Stay here so warm and nice. staff Jina and Laura very professional, Helpful and care us.know me Birthday delivery a cake and card to my room. Feeling so warm. Hope again stay here. Pets can stay here need deep cleaning for carpet because my kids Be bitten by insects. So need deep cleaning carpet.But overall is clean.

Leon L Family - 27/06/2018 TripAdvisor review
« Beat service ever! »

Believe this is the first time I have ever given a 5* rating to any hotels as their services, in every ways, truly went beyond my expectations. Starting from before arrival where I made enquiries on its website, to the way we are treated dying our stay, and the immediate attentions and remedies they provide upon receiving your call for attention. Just make you feel like a guest of honor! However, there are a couple of downsides amidst their fantastic friendliness which need improvements: 1) their provided toiletries - is quite a struggle to get the shampoo, shower gel, and hair conditioner out of their bottles as they are too thick and the bottles are too hard to squeeze on too; 2) is a little far from public transportations. A complimentary ride from the hotel to the nearest train station will be perfect!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Leon L Warm greeting from Serviced Residences, Grand Mercure Ambassador Seoul Yongsan Seoul Dragon City It fills me with great joy to learn that it’s the first time for you to give 5*rating to us in hotel services in spite of a couple of downsides. In addition to this, I am extremely proud of our staffs, one of our crucial assets and it’s always motivating to receive such kind comments as yours. The teams constantly strive to exceed our guests’ expectations of service and they are always satisfying to hear that these efforts are noticed. 1) Location: Seoul Dragon City including Grand Mecure, are strategically located in Yongsan-gu in Seoul near the Yeouido and the Central Business Districts. It is just a stone’s throw away from the Yongsan railway (ITX & KTX) and three subway lines (1, 4 & 6) as you described. Consisting of four brands with 1,700 rooms, multiples bars & restaurants, large meeting & convention space, and a world’s first, four full floors of entertainment, Sky Kingdom, suspended between two of the towers. 2) Toiletries: We will change all as LELABO, as well as container of bottles based on several guests’ feedback soon. * LE LABO is a New York–based perfume house that has become iconic for its collection of handmade perfumes and home scents available in a limited number of stores and labs around the world. We cannot be Grand Mercure Ambassador Seoul Yongsan without you. If your travels bring you back to Seoul, please do contact me directly so that I can take personal responsibility of your stay. Yours truly Hasmin Hwang as Hotel Manager ☺

Sachin J. Families - 22/06/2018 AccorHotels certified review
« Very luxurious »

We had wonderful experiences during stay. Entire staff was welcoming and courteous. They took care of our requirements in the best possible way. Few names which I remember Sophie, Jina are very helpful Facility is also nice specially fitness center. Just one thing missing, play area for kids in the hotel.

Unhui K. Business - 10/06/2018 AccorHotels certified review

It was very good experiance Staffs were very kind and professional.

Chin S. S. Families - 10/06/2018 AccorHotels certified review

I had a good time while i stay there.

Anonymous Business - 07/05/2018 AccorHotels certified review
« สุขสบาย »

Clean and comfort Very close to conference facility and public transportation Very supportive staff

Anonymous Business - 06/05/2018 AccorHotels certified review
« good hotel »

I felt it was good, although some can be improved.

K. K. L. Families - 02/05/2018 AccorHotels certified review
« Good Stay »

I found that your staff are very helpful. When I have doubt in taking subway in the first dat of stay, your staff guided me to the subway station. Please relay appreciation and thank you to the staff concerned.

Jerry J. Z. Business - 01/05/2018 AccorHotels certified review
« Excellent facility; great people »

Everything was wonderful.

Rebecca A. Business - 01/05/2018 AccorHotels certified review
« No detail overlooked and so friendly »

Your hotel was excellent. Your staff were exceptionally kind, friendly, and attentive. The Executive Lounge breakfast was also absolutely delicious.

Glen Business - 30/04/2018 AccorHotels certified review
« Pleasant, Warm and Above Expectation »

I'm a regular traveler and this is not the first time in South Korea as well. However, the service provided is way beyond what I was expecting. The staff are friendly and make me feel really welcomed. The room is cozy, clean and large with good view. The hotel lobby and surrounding wasn't too crowded allowing me to have a good restful sleep. I was given a lot of help from your staff, Sophie Yun (I hope I got the name right) who happened to be on duty the evening I checked in. Not only she helped to sourced for a good place for dinner, she also provided some practical advice. really thoughtful and kind of her. I will make this my top choice the next time I am in Seoul again.

David H. Couples - 19/04/2018 AccorHotels certified review
« stop over on way back from Busan »

We can not find fault with this hotel, it exceeded our expectations and is a very well run and friendly modern hotel. The staff were very helpful and friendly and the room and hotel facilities top quality and clean. The hotel is part of Dragon city complex with a covered walkway connecting to Yongsan station, shopping Mall and supermarket with nearby Metro

L. B. C. Couples - 27/03/2018 AccorHotels certified review
« Exceptional Service »

I received everything I could have got from the hotel side. The only downside was a kid's yelling noise from other room on the same floor

Grant S. Couples - 23/03/2018 AccorHotels certified review
« Most pleasent deluxe residence hotel in Seoul. »

GMA was looked very well set up, managed and maintained by its staffs in terms of service, facility and items that are carefully selected and placed for different types of travelers. I strongly recommend especially if your trip is with family. The gym had the best selectionof state of art equipment to meet you special needs. The spa had an excellent view looking over glass window wall. It was good enough to relax and clean out your stress and muscle tension. I could not find any negatives. Very good stay.

P. Business - 14/03/2018 AccorHotels certified review
« Very good hotel »

People taking care of you

Anonymous Business - 11/02/2018 AccorHotels certified review
« Service is good. »

Facilities in the room is superb - consists of washing machine, complete set of kitchenette, microwave.

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