Grand Mercure Ambassador Hotel and Residences Seoul Yongsan 5 stars

Customer review rating (ALL Rating) 4.7/5 571 reviews

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Cheongpa Ro 20 Gil 95, Yongsan Gu, 04372 SEOUL, South Korea

Description

Hotel extras

  • Located in the heart of Seoul

  • Connected to Yongsan Station

  • Each room with full kitchen

  • Pet-friendly service

  • Panoramic river view and city view

Our accommodation(s)

Room

Superior Suite 1 Bedroom with 1 King Bed and Premium Sofa Bed

  • 4 persons
  • 65 m² / 699 sq ft
  • Bedding 1 x King size bed(s)

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Hotel location

Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Cheongpa Ro 20 Gil 95, Yongsan Gu
04372 SEOUL
South Korea

GPS:37.531881, 126.962027

Telephone
Fax +82 2-2223-7778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A LA MAISON WINE & DINE

An upscale modern French bistro with sophisticated wine bar. Eastern and Western design elements combine to create a singular and serene setting, surrounded by greenery, order a fine vintage from an international wine menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  571 reviews

TripAdvisor Rating  5.0/5  568 reviews

Certificate of excellence 2023

It is an experience that we would prefer not to repeat

TripAdvisor rating 1.0/5

Masayoshi T TripAdvisor review

During our 12-day stay at this hotel, we informed the front desk that we were accompanied by a child and required a late check-out at 2 PM because our return flight to Tokyo was in the evening. However, despite having a silver membership status with Accor, we were told to check out at noon. It appears that being an Accor member does not provide any privileges or benefits here. While the membership does grant access to a late check-out option, the decision ultimately rests with the discretion of the reception staff on duty that day. The room is comfortable, but the walls do not block out noise well. We experienced disturbances from the room above us. It is not recommended to choose the Han-River view as the promoted river view is just a construction site. The air-conditioning did not cool the room properly, and even the maximum setting maintained the temperature at 23 degrees Celsius. We're not sure how the temperature is like during the summer. In term of service, there practical no service we experience this time. So we can't share much feedback on their service. Our decision to stay here primarily hinges on the location, which we consider to be crucial. We expected there to be a connecting bridge to Yongsan station like the Novotel and Ibis, but unfortunately, we were mistaken. To get to the station, we must traverse a lengthy walk of around 7-10 minutes. For the same rate, JW Marriot clearly provides a better value of money spent and service quality.

Amazing staff and convenient location!

Customer review rating 5.0/5

Laura M. Families - Confirmed reviews ALL

We loved our stay at the Grand Mercure Ambassador in the Yongsan area. The staff was over the top, always friendly and attentive. The rooms are modern, cozy and extremely cleaned. The location was very convenient to take a taxi or the subway, you are witching minutes to the Yongsan station and a mall, and lots of restaurant options! We are thankful for the experience the staff provided, always checking if we needed anything, answering questions and taking good care of us. When we come back to Seoul, this is the place we will stay again. 100% recommended!

Ok stay, not value for miney

Customer review rating 3.0/5

Muammer C. Families - Confirmed reviews ALL

We were a group of 3 rooms. Although I checked in online room key was not ready. I asked if an early check in was possible they indicated it was only for platinum, not Gold. ALL states if there is availability early check in would be honoured, which as they stated there was availability but only for platinum. Room smelled heavily of food. Overall service was ok but certainly not top of the line of the three hotels of all in the vicinity.

Dear Mr. C. Muammer, We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced during your check-in process. Our team strives to accommodate early check-in requests whenever possible, based on availability. We regret if there was any miscommunication regarding this policy. Please know that early check-in benefits are indeed prioritized for our Platinum members, but we always aim to assist all guests to the best of our ability. However, even for our Platinum guests, we are not always able to provide early check-in, especially when the hotel is fully booked the day before, as was the case during your stay. As for the room key not being ready despite completing online check-in, we want to clarify that because the room was not ready, the key couldn't be made in advance. We appreciate your understanding regarding the limitations on early check-in and late check-out, especially during periods of high occupancy, such as when the hotel was fully booked the night before your arrival. We regret to hear about the odor in your room. Please rest assured that we take cleanliness and maintenance seriously, and we will investigate and address this matter promptly. We regret that your overall experience did not meet your expectations and apologize for any disappointment. Your feedback is invaluable to us, and we will use it to improve our services and ensure a more enjoyable stay for all our guests. We hope to have the opportunity to welcome you back and provide you with a truly exceptional experience. Sincerely, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Discriminatory Policies at Grand Mercure Ambassador Hotel

TripAdvisor rating 1.0/5

mikewidow Families - TripAdvisor review

I am utterly disgusted by the discriminatory policies enforced at the Grand Mercure Ambassador Hotel in Seoul. Despite being advertised as a luxurious 5-star hotel with amenities such as a pool, sauna, and fitness club, access to these facilities is denied to individuals with tattoos. As a paying guest, I was appalled to discover that I was being discriminated against simply because of my body art. This blatant discrimination and harassment left me feeling humiliated and degraded. Never in my life have I experienced such injustice, especially in a country like South Korea that prides itself on democracy and progress. It is outrageous that a hotel in a democratic country would enforce such archaic and discriminatory policies. This is not 19th-century Japan or North Korea; there is no justification for such discriminatory treatment. I paid for access to these amenities as part of my booking fee, and to be denied them based on something as superficial as body art is not only unfair but also unacceptable. This experience has left a bitter taste in my mouth not only about the hotel but also about South Korea as a whole. I urge potential guests to reconsider staying at the Grand Mercure Ambassador Hotel until they rectify these discriminatory policies. No one should be made to feel unwelcome or inferior because of their appearance. Discrimination has no place in modern society, and it's high time that establishments like this hotel learn that lesson.

Dear Mr. Mikewidow, Thank you for sharing your feedback regarding your recent experience at the Grand Mercure Ambassador Hotel in Seoul. We sincerely apologize for any discomfort or inconvenience you may have experienced. We understand your concerns regarding our policy on tattoos, and we would like to clarify that our intention is not to discriminate but rather to maintain a safe and comfortable environment for all our guests, regardless of nationality. In Korea, tattoos were long associated with organized crime, particularly during the period of Japanese colonial rule when gangs began adopting tattoos influenced by the Japanese yakuza. Despite a growing interest in tattoo body art among younger generations, the prevailing perception in Korean culture still considers tattoos as taboo and associated with gang symbols, often seen as having the potential to negatively impact someone's reputation. As a result, many establishments, including hotels, have implemented policies regarding tattoos. Furthermore, we want to reassure you that we do not discriminate against anybody, whether Korean or foreign guests. The use of sauna and swimming pool facilities is not denied to guests with tattoos, especially those with small tattoos. However, for guests with larger tattoos that may be deemed inappropriate or disruptive to other guests, we offer a solution. Our fitness team is trained to provide discreet assistance, such as using tape to cover tattoos when necessary, allowing all guests to enjoy our amenities comfortably. While our current tattoo policy may create the impression that access to the sauna and swimming pool is restricted for guests with tattoos, we want to clarify that this is not the case. We recognize that our existing policy may lack clarity, and we are dedicated to revising it to ensure better understanding among our guests. We encourage open communication with our fitness staff to address any concerns or find suitable solutions tailored to individual needs. Our dedicated team is here to assist and ensure that every guest enjoys their stay to the fullest extent possible, regardless of body art. In our commitment to enhancing our services, we guarantee you that we will make every effort to try to amend our policies for the convenience of all our guests. Once again, we apologize for any distress caused, and we appreciate your understanding. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly. Warm regards, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

Well located and cleanliness

Customer review rating 5.0/5

Gugan K. Business - Confirmed reviews ALL

Excellent

Dear Kamalakannan G., We very much appreciate your comments regarding your recent stay at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan. It is always a pleasure to receive positive feedback. First, we would like to thank you for being a valued Classic member and for your continued support to Accor. We truly appreciate your loyalty to our establishment. We appreciate your kind words about our hotel's location and cleanliness. It is always rewarding to know that our efforts to maintain high standards are noticed and valued by our guests. Thank you again for taking the time to share your thoughts. We look forward to welcoming you back to Seoul Dragon City in the future. Wishing you an excellent year under the Blue Dragon :-) Safe travels! Sincerely, Pauline, Guest Experience Manager Grand Mercure Ambassador Hotel and Residences Seoul Yongsan

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.