Novotel Suzhou Sip Hotel

TripAdvisor rating 4.5/5 112 reviews
Novotel Suzhou Sip
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Room 1

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Children's age
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Hotel extras

  • On the bank of Jinji Lake

  • Adjacent to Suzhou International Expo Center

  • Metro Station Line 1 at hotel front door

  • Enjoy lake view,city view or garden view in guest room

  • 5 minutes' drive to Suzhou SIP Railway Station and just 1 hour to Hongqiao Airport by car

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 3 to 6 years
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Children's Club for 3 to 6 years
  • Bicycles rental
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Suzhou Sip

688 Suzhou Avenue East
215027
suzhou
china

Tel: +8651262882800

Fax: (+86)512/62882100

Contact email

Check-in from 14h00

Check out up to 12h00

  • EXPO CENTER OR CUL :   2 206 120 215 EXPO CENTER

  • CULTURE & EXPO CENTRE STATION :   LINE 1 EXIT 3

  • By plane

    SHANGHAI HONGQIAO At 62km / 38.53 miles

  • By train

    SUZHOU SIP STATION At 2km / 1.24 miles

GPS :31.323195, 120.7046079

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior Room with 1 King Bed

  • Max. number of persons: x3
  • Area: From 38
  • Views: Courtyard side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Multimedia hub(...)

Superior Room with 2 Single Beds

  • Max. number of persons: x3
  • Area: From 38
  • Views: Courtyard side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Multimedia hub(...)

Deluxe Room with 1 King Bed

  • Max. number of persons: x3
  • Area: From 42
  • Views: Courtyard side, Lake side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Multimedia hub(...)

Deluxe Room with 2 Single Beds

  • Max. number of persons: x3
  • Area: From 42
  • Views: Courtyard side, Lake side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Multimedia hub(...)

Premier Room with 1 King Bed

  • Max. number of persons: x3
  • Area: From 42
  • Views: Courtyard side, Lake side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Multimedia hub(...)

Premier Room with 2 Single Beds

  • Max. number of persons: x3
  • Area: From 42
  • Views: Courtyard side, Lake side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Multimedia hub(...)

Deluxe suite with 1 king bed

  • Max. number of persons: x3
  • Area: From 65
  • Views: Courtyard side, Lake side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
  • Multimedia hub(...)

Our restaurants and bars

BO YA XUAN CHINESE RESTAURANT

Type of cuisine: null

Enjoy the best of Jiangsu and Cantonese cuisine, including BBQ signature dishes, in the comfort of our cosy hall or in 1 of our 7 private dining rooms. Do not miss our set-up menus for 2 to 10 persons offering Chinese delights at a very competitive price!

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 20:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE SQUARE

Type of cuisine: International

Enjoy our International buffet through 5 types of cuisine. Focusing on a la minute dishes including fresh grill station and sea food corner, our Chef will offer you an amazing experience in a stylish environment with view on JinJi lake. A La Carte also.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TIMES GARDEN BARBECUE RESTAURANT

Type of cuisine: Barbecue

Outdoor Western BBQ Restaurant open from May to October. A large open air patio in the heart of the hotel Surrounding by amazing garden. let our Chef to prepare in front of you on the BBQ your favorite meat or fish! A fantastic place for romantic dinner.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

Enjoy the new bar concept of NOVOTEL brand! Not only an extensive drinks list in a very design and modern venue, but also a grab and go easy food offer. Well balanced western and local dishes to enjoy all day long on site or to take away.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TIMES GARDEN BAR

Photo non contractuelle / Strictly non binding

Outdoor Lounge Bar open from May to October surrounding by amazing Japanese garden. Enjoy your favorite drink tailor made by our bartdenders in a relax and green environment. Our comfortbale sofas and wooden deck and are waiting for you!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 420 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 250 people

Find out more
Novotel Suzhou Sip Meeting Room

Our guest reviews for
Novotel Suzhou Sip

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

3,071 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

112 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great stay

Customer review rating 4.5/5

Thomas Business - 15/05/2019 AccorHotels certified review

Quick check-in, great breakfast, nice rooms.

Dear Mr.B., Thank you for taking time to post your positive feedback regarding your recent experience at Novotel Suzhou SIP. We are very glad to know that our room and service made your visit enjoyable. Feedback such as yours is the biggest recognition to us all. We have shared your feedback with the respective team members. We will continue to strive to achieve excellence at every level in the future. Thank you again for your support and we look forward to welcoming you back to Novotel Suzhou SIP in the near future! Sincerely, Guest Experience Manager

Nice hotel

Customer review rating 4.5/5

Teh Business - 12/05/2019 AccorHotels certified review

I requested for a pick up from the airport and the hotel forgot to arrange. We have to call the hotel and finally a transport came after almost an hour later. No apology was offered. We found out the mistake because the driver asked us to pay the fare when we arrived the hotel.

Dear Mr. P., Thank you for taking time to post your feedback regarding your recent experience at Novotel Suzhou SIP. We are very glad to know that generally you have a good stay with us. Regarding your feedback on pick up issue, after investigation ,please accept my sincere apology for all the unhappiness caused by us. We have sent hotel solution to your personal email : be… Please let us know your decision and we can proceed shortly. Please be believed that your feedback is definitely helping us to improve our standard, and we will make sure all the necessary training will be immediately implemented to our staffs. Mr. P., thanks again for your kind feedback, and we sincerely looking forward to see you soon. Best Regards, Guest Experience Manager

Excellent!

Customer review rating 4.5/5

K Business - 12/05/2019 AccorHotels certified review

Very convenient location, friendly staff, clean room.

Dear Mr. N., Thank you for taking time to post your positive feedback regarding your recent experience at Novotel Suzhou SIP. We are very glad to know that our location and service made your visit enjoyable. Feedback such as yours is the biggest recognition to us all. We have shared your feedback with the respective team members. We will continue to strive to achieve excellence at every level in the future. Thank you again for your support and we look forward to welcoming you back to Novotel Suzhou SIP in the near future! Sincerely, Guest Experience Manager

Very nice stay.

Customer review rating 4.5/5

Keith H. Business - 11/05/2019 AccorHotels certified review

An excellent room with a view of the lake. Would stay again.

Dear Mr.H., Thank you for taking time to post your positive feedback regarding your recent experience at Novotel Suzhou SIP. We are very glad to know that our room view made your visit enjoyable. Feedback such as yours is the biggest recognition to us all. We have shared your feedback with the respective team members. We will continue to strive to achieve excellence at every level in the future. Thank you again for your support and we look forward to welcoming you back to Novotel Suzhou SIP in the near future! Sincerely, Guest Experience Manager

Great experience in Suzhou

Customer review rating 4.5/5

T. Business - 10/05/2019 AccorHotels certified review

Easy Check-In, confortable room. Clean. Polite staff.

Dear Mr.T., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Manager

very good service and hotel staff very helpful

Customer review rating 4.5/5

Pchollet Business - 10/05/2019 AccorHotels certified review

perfect

Dear Mr.C., Thank you for taking time to post your positive feedback regarding your recent experience at Novotel Suzhou SIP. We are very glad to know that our staff and service made your visit enjoyable. Feedback such as yours is the biggest recognition to us all. We have shared your feedback with the respective team members. We will continue to strive to achieve excellence at every level in the future. Thank you again for your support and we look forward to welcoming you back to Novotel Suzhou SIP in the near future! Sincerely, Guest Experience Manager

Good service.

Customer review rating 4.5/5

Phichet Business - 07/05/2019 AccorHotels certified review

Services in mind, food is good quality and the room is very clean.

Dear Mr.S., Thank you for taking time to post your positive feedback regarding your recent experience at Novotel Suzhou SIP. We are very glad to know that our room and service made your visit enjoyable. Feedback such as yours is the biggest recognition to us all. We have shared your feedback with the respective team members. We will continue to strive to achieve excellence at every level in the future. Thank you again for your support and we look forward to welcoming you back to Novotel Suzhou SIP in the near future! Sincerely, Best Regards, 祝好, Guest Experience Manager 宾客体验经理

good

Customer review rating 4.5/5

Summer Z. Business - 06/05/2019 AccorHotels certified review

good

Dear Ms.C., Thank you for taking time to post your feedback regarding your recent experience at Novotel Suzhou SIP. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, 祝好, Guest Experience Manager 宾客体验经理

Great hotel still with some kinks

TripAdvisor rating 4.5/5

stephenpysc Friends getaway - 06/05/2019 TripAdvisor review

I have stayed at the SIP over the last 3 years. The hotel is still new, clean, and in an amazing location. the down side is the staff has declined. The original staff is gone and upon check in it took 45 minutes to sort out our 3 rooms. I do not speak chinese, which made this even more frustrating, but it is a western oriented hotel where the previous staff spoke some English. We had a drink in the lounge in the lobby, which is supposed to get 50 % with my accor plus card. I was chased down by the employee saying I could get a discount and i didnt have credit on my room to charge even when this was resolved I was told they would discount my bill, and at check out I was told again this was wrong and I didnt get 50% off my bill. The pool was great and they food for breakfast was good. We had 3 rooms. It should have been a simple stay but it was not relaxed or positive when after 3 years there are still issues within the hotel.

Thank you for taking time to post your feedback regarding your recent experience at Novotel Suzhou SIP. We are very glad to know that our location made your visit enjoyable. Regarding your feedback on staffs english skills and discount, we sincerely apologize for the inconvenience caused, we will continue to train our team members to rincrease their english skills and learn more about Accor Plus Card benefits..Accor Plus Card dinning benefits only applies to the food potion of the total invoice and cannot be used for room services,beverage or children menu.Thank you again for your support and we look forward to welcoming you back to Novotel Suzhou SIP in the near future!

nice stay in good room

Customer review rating 4.5/5

Jochen R. Business - 04/05/2019 AccorHotels certified review

Everything was good and the reception helped me to check in early

Dear Jochen R., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, 祝好, Guest Experience Manager 宾客体验经理

I am satisfied

Customer review rating 4.5/5

Partha Business - 02/05/2019 AccorHotels certified review

The staff is courteous, warm and welcoming. Although, I would strongly recommend ENGLISH Speaking courses. It will really help people travelling from overseas.

Dear Mr. G., Thank you for taking time to post your positive feedback regarding your recent experience at Novotel Suzhou SIP. We are very glad to know that our staff and service made your visit enjoyable. Meanwhile, thank you very much for your kind suggestions for our staff's english skill.We have arrange relevant english course to train them and hope it will help them to improve the english skills and provide better service for overseas. Thank you again for your support and we look forward to welcoming you back to Novotel Suzhou SIP in the near future! Sincerely, Best Regards, 祝好, Guest Experience Manager 宾客体验经理

good service for the marathon day

Customer review rating 4.5/5

Anonymous Couples - 20/03/2019 AccorHotels certified review

The room is facing the courtyard, which is not my best choice. However, the other services are great.

Dear Yi Ping D., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best Regards, 祝好, Guest Experience Manager 宾客体验经理

Best hotel that I stayed in so far :)

Customer review rating 4.5/5

Asaf D. Business - 09/03/2019 AccorHotels certified review

The room was great, the hotel facilities were more than sufficient (meeting room in 8TH floor, the dining room, the gym, the ping pong room, the bar at the lobby, the front desk, laundry services. Everything was high class)

Dear Assaf D., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Guest Experience Manager

Business Stay

Customer review rating 4.5/5

Richard Business - 04/03/2019 AccorHotels certified review

Comfortable

Dear Mr. Richard, We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Alicia Guest Experience Manager

A pleasant stay

Customer review rating 4.5/5

Yuan S. Families - 01/03/2019 AccorHotels certified review

We had a good time staying here. The check-in was fast, staffs are really friendly, room was clean and comfortable, breakfast was delicious. We will choose to stay here again for our future visit. Really recommend this accommodation.

Dear Miss S., We are very appreciated your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Guest Experience Manager

OK

Customer review rating 4.5/5

Candy Business - 13/02/2019 AccorHotels certified review

Room is generally ok, although I would say the bed room is relatively small with such king-sized bed. Staff is polite

Dear Miss Cnady, We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Alicia Guest Experience Manager

Not bad

Customer review rating 4.5/5

Angela L. Families - 13/02/2019 AccorHotels certified review

Briefly, we had a good experience even only stay for only one night. Really like the interior design style of the hotel, which gave me a great sense of home, quite comfy and cozy. But one thing I’d like to point out is that my first name is actually “jing” and family name is “L.”. Haha

Dear Miss Hu, We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The Guest satisfaction survey was sent out through our hotel computer system, we are very pleased you let us know how you feel regarding your stay and we will double check if the system input was wrong with your name spelling. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Alicia Guest Experience Manager

Great

Customer review rating 4.5/5

Na Business - 06/02/2019 AccorHotels certified review

Very clean and well organized

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Alicia Guest Experience Manager

Great stay in Novotel Suzhou

Customer review rating 4.5/5

Emmali Business - 04/02/2019 AccorHotels certified review

Quite nice reception experience and help prepare take-out breakfast for my early leave. So sweet!! Will come to stay next time!

Dear Miss L., We are very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Guest Experience Manager

nice but hot room

Customer review rating 4.5/5

Chris P. Business - 02/02/2019 AccorHotels certified review

Room was very nice, appreciated the macrons, and fruit provided. Good breakfast Only down side was room was too hot and adjusting temperature control made no difference

Dear Mr. P., We are very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do apologise for the room AC did not fuc6tioning properly, and we had our engineers to follow up and fix the issues. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Alicia Guest Experience Manager
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