Hotel - Novotel Suzhou Sip
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Novotel Suzhou Sip Hotel

4.5/5 93 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Children's Club for 3 to 6 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check In (Paying)
    • Late Check Out (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Sauna
  • Children's Club for 3 to 6 years
  • Bicycles rental

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0:00 - 23:59
    • Opening hours : Week-end 0:00 - 23:59

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,681 reviews

Our guest reviews for Novotel Suzhou Sip

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 93 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 11/11/2018 AccorHotels certified review
« Nice and cozy. Feel like home »

Nice and cozy. Feel like home

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Guest Experience Manager

R. L. Business - 08/11/2018 AccorHotels certified review
« TCS / Operation Director »

Good hospitality, clean room and tasty foods

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, , Alicia Guest Experience Manager

K. Y. Business - 05/11/2018 AccorHotels certified review
« Good room and comfortable »

spacious room, good reception desk, fast room services. Can use better towels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuen Shan K., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Guest Experience Manager

Cp Business - 05/11/2018 AccorHotels certified review
« Up to expectation »

Quite good. The only improvement I can think of is about watching the TV. The compulsory introductory commercial or briefing especially on safety precaution was too long and sometimes annoying if the customers want to jump directly into the desired TV channel(s). Suggest to add an option for the customer to skip the hotel introduction/safety guidelines. If, however, the customer watches the introduction/safety guidelines and is able to answer a couple of questions correctly, he/she is eligible for a lucky draw.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your suggestion regarding the TV is very helpful, i passed it to our management team and GM, we will consider to provide a better guest experience option.Thanks!! Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Alicia Guest Experience Manager

Jk Business - 02/11/2018 AccorHotels certified review
« Friendly Staffs and valuable breakfast »

I have stayed for attending exhibition. Staffs are very friendly and helpful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jun K., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Guest Experience Manager

Maurice Q. Business - 02/11/2018 AccorHotels certified review
« Supplier Engineer »

Very comfortable stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maurice H Q., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Guest Experience Manager

Jason A. Business - 02/11/2018 AccorHotels certified review
« good »

pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason, We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Guest Experience Manager

Wayne Couples - 31/10/2018 AccorHotels certified review
« Great hotel, staff and location »

I have been coming to Suzhou for 10 years first time at this hotel and was pleasantly surprised. First location is great subway entrance right outside hotel. Staff is very attentive. Gym is ok definitely will stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Alicia Guest Experience Manager

Ws N. Business - 31/10/2018 AccorHotels certified review
« Facility and room interior is quite good, while I was sufferring by mosquito in the night. »

Room interior, cleanness, breakfast are all ok, quite good. While I couldn't have restful sleep because of mosquito. This should be serious issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Thank you for taking the time to tell us about your experience at the Novotel Suzhou SIP. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have shared your review with our management team especially our house keeping manager, and we will investigate and focus to fix the issue. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alicia Guest Experience Manager

Trevor L. Business - 30/10/2018 AccorHotels certified review
« Usual quick check-in/out, great breakfast and clean room »

Didn’t get the welcome drink which were usually available to members.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chak Yan L., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have passed your review regarding the welcome drink voucher to our front office manager, i am sure we made a mistake and did not provide you the Welcome drink voucher. Please accept our sincerely apologize and we will give you 2 voucher for your next stay and make up the unpleasant experience. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Alicia Guest Experience Manager

Ulxima Business - 29/10/2018 AccorHotels certified review
« Wonderful Property »

Perhaps the best NOVOTEL in the world sitting in front of the best Crowne Plaza in an amazing competition. Great location, excellent WiFi, nice Club Lounge, amazing premier room with personalised service (check-in). I definitely recommend this property.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giuseppe M., We are very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Alicia Guest Experience Manager

Timo Business - 29/10/2018 AccorHotels certified review

I got smoking room besides I have never smoked (I didn't like the smell in room and on that floor at all). In the room chair was broken and it was changed after request. Breakfast is busy but quite ok, but personnel in egg station have poor English and poor competence to make omelette. Check-out takes time much longer time than in another hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Novotel Suzhou SIP. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alicia Guest Experience Manager

N. Business - 16/10/2018 AccorHotels certified review
« Strategic Location »

Strategic location, big room, clean, nice view

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dewi N., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Guest Experience Manager

Serge B. Business - 16/10/2018 AccorHotels certified review
« great location, comfortable »

good service, great facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergey B., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alicia Guest Experience Manager

Eugene Business - 13/10/2018 AccorHotels certified review

Perfect!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Eugen S., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as it has been. Sincerely, Alicia Guest Experience Manager

KHWu66 Couples - 08/10/2018 TripAdvisor review
« A convenient spot near the lake. »

Next to the lake. Exhibition centre next to the hotel. Big department store for almost everything a traveler needed. I stayed on the executive floor and with a great view of the lake. First pick in my next trip to Suzhou.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying in our hotel during your visit suzhou and your quick feedback. It is always an encouragement to our staff when our guests recognize our effects and we are very pleased you enjoyed your staying with us. And we sincerely wish your next staying here would be more relaxing and comfortable. Sicnerely, Alicia Guest Experience Manager

L. Y. C. Business - 05/10/2018 AccorHotels certified review
« convenient and comfortable »

Just near Metro station and the room is clean and comfortable. The breakfast is impressive. One disadvantage is about the shower floor. After having a shower, the shower floor could not drain quickly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yu C. L., We are very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the shower floor issue, i have shared your review with our house keeping manager, and our chief engineer and we have investigate the issue and will make sure it working well. Again we thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Alicia Guest Experience Manager

Elaine W. Families - 05/10/2018 AccorHotels certified review
« The stay was ok. »

The room was just like the other Novotel, the bath room door somehow missed a door handle and when it was closed from inside, you can not open it. The curtain in side the double glass at the shower was not that shaded, and somehow you can see from the room when someone is taking the shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear I- Hua W., Thank you for taking the time to tell us about your experience at the Novotel Suzhou SIP. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alicia Guest Experience Manager

Carsten Business - 02/10/2018 AccorHotels certified review
« Great hotel in Suzhou »

A hotel with great location and all the services you dream about. The staff are so helpful and always smiling

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying in Novotel Suzhou SIP, and your quick feedback. We are pleased you like our hotel and services. I have shared it with our team, I trust it is a great encouragement to each of our member. And we sincerely wish your next staying in with us soon. Sincerely, Alicia Guest Experience Manager

Nader N. Friends - 28/09/2018 AccorHotels certified review
« Nice hotel »

Nice hotel, Nice Restaurant, housekeeping

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying in Novotel Suzhou SIP, and your quick feedback. We are pleased you like our hotel and services. I have shared it with our team, I trust it is a great encouragement to each of our member. And we sincerely wish your next staying in with us soon. Sincerely, Alicia Guest Experience Manager

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