Hotel - Novotel Rj Porto Atlantico
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Novotel Rj Porto Atlantico Hotel

4.0/5 249 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Kids' Club for children aged 0 to 16 years
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Pool
  • Fitness centre
  • Well-being
    • Sauna
    • Solarium
  • Kids' Club for children aged 0 to 16 years
  • Bicycles rental

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:00
    • Opening hours : Week-end 06:00-23:00

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
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Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,719 reviews

Our guest reviews for Novotel Rj Porto Atlantico

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 249 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 20/03/2019 TripAdvisor review
« Good choice for business in Rio »

Good hotel for business ONLY, it's a very confusing hotel that has several partnerships so you will see a lot of LATAM workers and other workers from other companies flushing in and out from the recepcion área, So you will not have a leisure stay. The rooms are very funcional and some have a really nive view specially the top execute floor. The swiming pool is nice but its a rather small space for chairs tipical for a rooftop. Breakfast is caotic they really try but there are too many guests, and everything is replaced in just in time, not a realxing expenrience.Location is very BAD nothing aroung just empty wearehouses, but you get the VLT Tram right in front of you that get you in the airport SDU and City center. In short if you get a nice price, and you go only to work in the City center it's a good choice if you like to go on the tram. But if you go on a holyday with your family its not recomendend because it's not a relaxing hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tiago. Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Rafael Andrade - Area Manager Novotel & Ibis RJ Porto Atlantico

John J. Couples - 10/03/2019 AccorHotels certified review
« Local knowledge of staff excellent »

Excellent advice from wonderful staff. Beatriz, Alexandra and Jugo were outstanding. Went out of their way to assist u.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jhon , We very much appreciate your comments regarding your stay at the Novotel Rj Porto Atlantico. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will be happy if you want to leave your comment on our page in. We are sure other customers will appreciate your comments. Direct link: https://www.tripadvisor.co.uk/UserReviewEdit-g303506-d11…-Novotel_RJ_Porto_Atlantico-Rio_de_Janeiro_State_of_Rio_de_Janeiro.html. Once again we appreciate your feedback and look forward to welcoming you again soon in our hotel. Sincerely, Rafael Andrade - Area Manager Novotel & Ibis RJ Porto Atlantico

Anonymous Business - 01/03/2019 AccorHotels certified review
« Cozy and relaxing but with minor issues »

Everything was great, the Staff was very friendly and caring. The room was cozy and good looking. Other parts of the Hotel were also great. My only issue was with the gym AC being out that week.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Andrade - Area Manager Novotel & Ibis RJ Porto Atlântico

Enrique M. Friends - 23/02/2019 AccorHotels certified review
« smooth and quiet »

Hotel is very clean and quiet; however, its localization in the atlantic port area in too far away from the touristic area, which makes it Ideal for business.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Enrique M., We very much appreciate your comments regarding your stay at the Novotel Rj Porto Atlantico. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cordialmente, Rafael Andrade - Area Manager Novotel & Ibis RJ Porto Atlântico

Couples - 12/02/2019 TripAdvisor review
« NOT TO ACCOR STANDARD »

Wash head in toilet had not been cleaned still had human excrement over it, other dirty marks around toilet and bathroom. Considering a relatively new hotel, cleaning not the best.. Shower drainage not working properly, room had slight musty smell from shower overflowing into main room, Water damage to floor visual. Restaurant: Found on one occasion used cutler had been used on laid table. Hotel difficult to communicate with in English and other languages, Only one person when available, The Lady was very helpful. Non Spanish speaking clients. Lacked visual tourist information. The word quality is missing from this hotel, although staff seem to be working hard. We still had a good time in Rio Hotel was good value. bread rolls and fresh fruit was nice. Location near harbour, fair distance to main attractions. Taxi prices reasonable for 2 or more persons.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Rafael Andrade - Area Manager Novotel & Ibis RJ Porto Atlantico

Paulo H. S. Business - 08/02/2019 AccorHotels certified review
« Excellent experience »

Excellent accommodations and attentive staff, close to public transport, taxi stand and airports, highly recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Caro hóspede... Primeiramente obrigado por escolher o Novotel RJ Porto Atlantico para a sua hospedagem. Ficamos muito contentes por tê-lo surpreendido positivamente. Realmente possuimos um produto muito bem cuidado e uma equipe preparada para encantar e atender nossos hóspedes com excelência. Ficaremos felizes caso queira deixar seu comentário em nossa página no www.tripadvisor.com.br. Temos certeza de outros clientes apreciarão seus comentários. Segue link direto: https://www.tripadvisor.com.br/UserReviewEdit-g303506-d11…-Novotel_RJ_Porto_Atlantico-Rio_de_Janeiro_State_of_Rio_de_Janeiro.html. Esperamos que o Novotel RJ Porto Atlantico continue sempre sendo dua primeira opção de hospedagem na cidade. Cordialmente, Rafael Andrade - Area Manager Novotel & Ibis RJ Porto Atlantico

Washington L. Couples - 04/02/2019 AccorHotels certified review
« Good »

Small room, no view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rafael Andrade - Area Manager Novotel & Ibis RJ Porto Atlântico

Carlos M. J. Couples - 12/01/2019 AccorHotels certified review
« Shouldn'd be named Novotel »

The service is terrible by lacking experience and good will. Rooms are OK but amenities, once used, never replenished. The bar is mostly unattended and the food, buffet type, unpleasantly displayed. Check-in took for ever and no one was willing to help unload luggage from the car although two of their employee were standing right at the main entrance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, On behalf of all our staff I would like to express our gratitude for the choice of Novotel RJ Porto Atlantico and for the time it has made available to leave us your comments. All your information is very important as it will help us to offer an even better service in the future. We will be fully available on your next trip to Rio de Janeiro. Sincerely, Eduardo Tavares - Front Desk Manager Novotel & Ibis RJ Porto Atlântico

Cesar G. Business - 27/12/2018 AccorHotels certified review

I always like staying in this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Andrade - Gerente Geral Novotel RJ Porto Atlântico

Egon Business - 26/12/2018 AccorHotels certified review
« Great »

Great Experience, nice view. I liked the upgrade, too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Andrade - Gerente Geral Novotel RJ Porto Atlântico

Thiago Business - 07/12/2018 AccorHotels certified review
« Excelente »

Excelente estadia.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado hóspede, Obrigado por dedicar um tempo para compartilhar seu feedback. Esperamos recebê-lo novamente muito em breve em nosso hotel! Cordialmente, Rafael Andrade - Gerente Geral Novotel RJ Porto Atlântico

Tim Couples - 16/11/2018 AccorHotels certified review
« Poor Customer Service »

We arrived at around 7pm at found the check-in experience to be very poor. The front desk lady had zero English and we did best we could to communicate with her in our limited Portuguese. There was no smile or attempt to help the situation, we were left feeling a bit unwelcome. The hotel is modern and clean but is located in an area away from any activity (no shops or restaurants nearby).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Eduardo Tavares - Front Desk Manager Novotel RJ Porto Atlântico

Reinhard G. Business - 12/11/2018 AccorHotels certified review
« Standard Novotel Room at below average price »

Comfortable room. Breakfast should be improved! Best Accor breakfast in Rio is in Copa Posto 5.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rafael Andrade - Gerente Geral Novotel RJ Porto Atlântico

Thereses Couples - 02/11/2018 AccorHotels certified review
« best deal »

The hotel is extremely clean and convenient. Easy to grab the light rail or a taxi to where ever you need to go. The only downside is that it isn't right in the heart of downtown, otherwise it was quiet and really inexpensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Andrade - Gerente Geral Novotel RJ Porto Atlântico

Kae L. S. Business - 22/10/2018 AccorHotels certified review
« Overcharged »

I was induced by the receptionist to fill a form to join express check out. I was pre-charged in my credit card on BRL 280,00. At the end of my stay, I deposited the key into the express checkout box. Today I found I was fully charged on the pre-authorization amount. I consumed only 2 bottles of water!! Not fair

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lih, Thank you for taking the time to share your feedback. We´re checking de situation. Best Regards, Sincerely, Eduardo Tavares - Front Desk Manager Novotel RJ Porto Atlântico

Uwe F. Business - 15/09/2018 AccorHotels certified review
« Best cost benefit ratio ever »

I have stayed a few times at the Ibis Budget Rio Centro which has become worn off over time. In São Paulo, I flip between Mercure and Ibis Styles Anhembi for price. This Novotel/Ibis Rio Atlantico was my best positive surprise ever. Good local food for dinner, fast service, especially at check out, friendly staff. Parabéns

Our hotel has responded to the review
Our hotel has responded to the review

Dear Uwe F., We very much appreciate your comments regarding your stay at the Novotel Rj Porto Atlantico. It is always a pleasure to receive positive feedback. I will share your comments with our team. We will be happy if you want to leave your comment on our page in. We are sure other customers will appreciate your comments. Direct link: https://www.tripadvisor.co.uk/UserReviewEdit-g303506-d11…-Novotel_RJ_Porto_Atlantico-Rio_de_Janeiro_State_of_Rio_de_Janeiro.html. Once again we appreciate your feedback and look forward to welcoming you again soon in our hotel. Sincerely, Rafael Andrade - General Manager Novotel Rj Porto Atlantico

C J. H. Couples - 11/09/2018 AccorHotels certified review
« Mr »

I discovered after check in that i had mistakenly booked into a hotel far from where i wanted to be. I was booked in for 4 nights but checked out after 1 night to relocate to Copacabana. I was extremely disappointed to find that I was not offered or given a refund for the nights that i did not stay. This is not conducive to using this chain again or recommending this chain to others

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher John h., Thank you for taking the time to tell us about your experience at the Novotel Rj Porto Atlantico. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We will refund the amont of R$ 1.034,11 left in your account in your next credit card invoice. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Eduardo Tavares - Front Novotel RJ Porto Atlântico

Paulo M. Business - 30/07/2018 AccorHotels certified review
« The same as Ibis »

The same as Ibis But more expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Cordialmente, Rafael Andrade - Gerente Geral Novotel RJ Porto Atlântico

Matthew H. Couples - 30/07/2018 AccorHotels certified review
« Good, customer service excellent »

It was good, the room was clean, good size, comfortable bed, good view, the only negative thing was the air conditioner too noise. All the staff very professional, good services, very friendly, the restaurant delish

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cordialmente, Rafael Andrade - Gerente Geral Novotel RJ Porto Atlântico

M.c. Business - 25/07/2018 AccorHotels certified review
« Nice hotel... »

Nice hotel although very few facilities surrounding the hotel. Room was comfortable. Menu a bit limited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rafael Andrade - Gerente Geral Novotel RJ Porto Atlântico

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