Hotel - MERCURE TBILISI OLD TOWN
Mercure Hotel Mercure Hotel

MERCURE TBILISI OLD TOWN

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4.5/5 294 reviews
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  • The hotel does not have wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 115.20 USD Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • High-speed Internet
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • TBILISI
  • Languages spoken at the hotel
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine  (Nearby)

Leisure and activities

  • Massage

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/7
    • Opening hours : Week-end 24/7

Business services

  • 1 meeting room(s)
  • Self service business centre
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Hotel location

Our rooms

  • 102 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Crib on request
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,100 reviews

Our guest reviews for MERCURE TBILISI OLD TOWN

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 294 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
T. H. Friends - 11/02/2018
« Interesting hotel would like to come again for sure »

Perfect stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear H. T., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

AccorHotels certified review
Bruce C. Business - 10/02/2018
« Efficiency by day and enjoyment at night. »

I was as comfortable as being at home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruce, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

AccorHotels certified review
Jason C. Business - 08/02/2018
« Great Experience »

We stay here at least a couple of times a year for business. The hotel is in a great location and is very clean. Great breakfast and lounge area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason Wayne C., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

AccorHotels certified review
Anonymous Business - 08/02/2018

Great staffs , nice room ... overall a very plaisant stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Loic G., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

AccorHotels certified review
Marilyn C. Friends - 07/02/2018
« Exelent »

I like the hotel very much but the only one that am not satisfid is the meal or dinner thanks if there are more viratry more good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Faith c., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

AccorHotels certified review
Andranik G. Business - 07/02/2018
« Extremely satisfied »

Great location. New hotel, well designed. Good, but not excelent service, clean rooms. Shortly - everything you need for your stay in Old Tbilisi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andranik G., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

AccorHotels certified review
Iqfarhad Families - 06/02/2018
« Great time »

One of the best experienced I've had from staying in hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shirin T., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

AccorHotels certified review
Salam H. Business - 05/02/2018
« Amazing service »

We were very pleased in the hotel. The sky7 lounge is one of the best views and the staff were very friendly. We loved every minute of it. If I would change anything there it would be the food selections. It's dose not reflect the Georgian food very well especially there are two restaurant right next to the hotel with amazing selections. Also the hotel wheelchair accommodation were great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Salam H., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

AccorHotels certified review
Mike N. Families - 01/02/2018
« Very nice. »

Overall very pleasant, though a couple items lower the overall perception. What is free during the breakfast buffet is prohibitively expensive later (lattes are 6-8 lari, bananas are 5 lari, etc.). On the top floor terrace cafe, the cigarette smoke is terrible in the winter as the terrace is covered and there is no ventilation. For the price and a family-friendly environment, this was very uncomfortable for our family, though the staff was visibly annoyed at the presence of our children. If I were to go to Tblisi in the summer, I'd find a different location if you have small children.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. FEEL FREE to contact with me for any assist. Sincerely, Erdogan Sahin General Manager

AccorHotels certified review
John Business - 01/02/2018
« We always enjoy staying at the Old Town Mercure. »

Great! Old Town is a great location if you are in town for only a short stay. It is convenient for so many things. Great staff! Clean!

Our hotel has responded to the review
Our hotel has responded to the review

Dear John Richard D., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

AccorHotels certified review
Bernard G. Families - 01/02/2018
« Could smell other guests smoking their bathrooms every day... »

Hotel itself was nice, rooms, restaurant and lobby bar were all very nice. However it was supposed to be a non-smoking hotel. But on many occasions there was the stench of cigarette smoke coming through the ventilation system, escpecially in the bathroom. Complained to staff, they were going to get security to look into it. Saw no change. I couldn't tell if person smoking was next door, upstairs, downstairs or wherever - I don't know how the ventilation system was configured, but someone(s) somewhere was constantly smoking in their room. It must have been obvious to the cleaners that people had smoked in the bathroom. All towels and bedding would stink. Made for very disappointing experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sofi G., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. PS.I am sorry that you meet such unpleasant experience during your stay, Our Hotel is totally NON SMOKING hotel ,in all guests rooms there is non smoking sign placed and in case when we meet such guest who is smoking in guest rooms, we are charging them 100 gel as penalty. This is quite working well but unfortunately sometimes we meet such guests who is not following, but they are very very few. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. FEEL FREE to contact with me directly for any support during your next stay. Sincerely, Erdogan Sahin General Manager

AccorHotels certified review
Heather U. Business - 01/02/2018
« Absolutely delightful experience! »

I love the Mecure hotel in Tbilisi. The staff is always friendly and helpful. The rooms are amazing. I love staying there. I've stayed there many, many times but this was the first time they let me use my membership. They said since I was with a group and getting a group rate I couldn't use my membership. If that is in fact the case then I don't know why I got to use my membership this time. The last time I stayed there I had two rooms and we stayed 3 or 4 nights. I'd like that credit if possible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Heather U., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

AccorHotels certified review
E S. Business - 25/01/2018
« Terrible front desk experience »

This is my second stay at this hotel. As with the first, the room, bed, restaurants were great. But this time, I had a terrible front desk experience and I'm not sure whether it was the fault of the front desk person himself or the Accor reservation system, which according to the front desk man issues false and misleading emails. Ironically, my first trip, which was booked through expedia was problem free.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. PS. We investigate the case and the mistake of Reception which they should take your signature by C.IN or by C.OUT process than keep your C/OUT faster. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. FEEL FREE to contact with me for any support. Sincerely, Erdogan Sahin General Manager

AccorHotels certified review
Avo Business - 17/01/2018
« Possibly best hotel experience I have had »

Great hotel, great location and the service was perfect. I was upgraded on arrival without requesting. Everything was seamless and smooth, very well run. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul Antony A., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

AccorHotels certified review
Boris Business - 08/01/2018
« Perfect as always »

Mercure Tbilisi shows an exellent performance starting from the opening day

Our hotel has responded to the review
Our hotel has responded to the review

Dear Boris, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

AccorHotels certified review
Raj Families - 07/01/2018
« Good property in a great location »

The overall experience was good, except for the the attitude of a room service staff. She had a bad attitude and was rude in her couple of interaction with me and my colleagues in different rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rajeev, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. PS.We are very sorry for the unpleasant attitude which you mention on your review by staff , necessary training action will be done by us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

AccorHotels certified review
3pixter Families - 07/01/2018
« My overall experience in this hotel is amazing. »

My stay here was amazing. This hotel is just right in the city center, enabling easy access to anywhere in Tbilisi! Citysightseeing Tbilisi is only 2 minutes of walking! Service is good enough. Breakfasts here are recommended. The main restaurant (the restaurant which has breakfasts) is also amazing. Super service quality in the restaurant, and the food is delicious. Spa and Fitness available, too. Staff here are nice. This hotel is rated 5 stars by me. I highly recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elnara , We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We Wish You Merry Christmas and Happy New Year Sincerely, Erdogan Sahin General Manager

AccorHotels certified review
Anonymous Business - 31/12/2017

Very good location. Nice design and colorful hotel. I want to mention front office employees. They helped me a lot with my requests. I am quite familiar with hotel business an I know how difficult is to provide hogh quality service. Merry Christmas an Happy New Year!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mikheil, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you Merry Christmas and Happy New Year Sincerely, Erdogan Sahin General Manager

AccorHotels certified review
Liz Solo - 30/12/2017
« Beautiful »

Friendly staff, beautiful room, great breakfast box. Kind of funny, though, that the flat screen TV thought I was a man. ;-) (It greeted me with "Mr. C." rather than "Ms.")

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. PS.We are very sorry for this typo on TV Screen :( We wish You Merry Christmas and Happy New Year... Sincerely, Erdogan Sahin General Manager

AccorHotels certified review
B. A. Families - 28/12/2017
« B. a. »

It was good. Some improvements can be made.

Our hotel has responded to the review
Our hotel has responded to the review

Dear a. B., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

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