Mercure Tbilisi Old Town 4 stars

TripAdvisor rating 4.5/5 429 reviews
Mercure Tbilisi Old Town
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+ 18 Services
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Room 1

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Hotel extras

  • Location

  • SKY7 Terrace and Lounge Bar

  • Fitness and Sauna

  • Free WIFI

  • Business Corner

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • TBILISI
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Room for hearing impaired guests
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Well-being
Business services
  • 1 meeting room(s)
  • Self service business centre

Hotel location

Mercure Tbilisi Old Town

9 Vakhtang Gorgasali street
0105
tbilisi
georgia

Tel: +995322006060

Fax: (+995)32/2006161

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    TBILISI At 16km / 9 miles - Shuttle paying

  • By train

    TBILISI At 10km / 6 miles

GPS :41.688594, 44.8134

Our accommodations

Standard Non Smoking Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 17
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks

Standard Double Room with one double bed

  • Max. number of persons: 3
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks

Standard Twin Room with twin bed

  • Max. number of persons: 3
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks

Superior Double Room with one double bed

  • Max. number of persons: 3
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks

Deluxe Privilege Room with one double bed

  • Max. number of persons: 3
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Mini bar with free soft drinks

Our restaurants and bars

RESTAURANT OLD TOWN

Type of cuisine: International

Restaurant with rooftop terrace which offers a variety of drinks and panoramic views of the city center.

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR

Photo non contractuelle / Strictly non binding

Our bar serves cocktails, light snacks, drinks, draft beer

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SKY 7

Photo non contractuelle / Strictly non binding

Sky7 is a place where you are able to enjoy your evenings with a variety of drinks and blended European and Georgian cuisines. Amazing views accompanied with live music and super drinks makes you feel good and relaxed.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 70

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 15 people

Find out more

Our guest reviews for
Mercure Tbilisi Old Town

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

1,844 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

429 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

the staff ruined it all

TripAdvisor rating 4.5/5

bibiNfifi Couples - 20/08/2019 TripAdvisor review

Stayed for 2 + 4 nights , everything from room to location of the property was nice but its the human interface requires a serious look in . The reception team not well informed , the housekeeping not very diligent - doesn't clean the dustbins everyday , doesn't replenish tea bags and finally the room service is the one who doesn't understand what you order and argues with the guest .

Perfect

Customer review rating 4.6/5

Tatyana Business - 12/08/2019 AccorHotels review

Beautiful Hotel, new nice room, best service and tasty breakfast

Dear Tatyana Z., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

I am very satisfied with my stay at Mercure Tbilisi Old Town Hotel.

Customer review rating 4.6/5

Anonymous Friends - 10/08/2019 AccorHotels review

The staff were very friendly and the service was excellent. The room was wonderful too!

Dear Maria Carmencita G., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager
Customer review rating 4.6/5

Abdulaziz K. B. Business - 10/08/2019 AccorHotels review

I am happy for staying in mercure hotel, a very clean, nice decoration and very expert and polite stafs.

Dear Abdulaziz Khatibi b., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Great location - very friendly staff

Customer review rating 4.6/5

Axel S. Couples - 06/08/2019 AccorHotels review

Everything went super smooth. Great location, friendly and helpful staff. We were assigned a very pleasant room with view of the river and castle. Overall we received a very good service during our stay. Would definately come back

Dear Axel, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Very comfortable and clean room.

Customer review rating 4.6/5

Arthur Couples - 31/07/2019 AccorHotels review

Got upgraded without asking. Very clean and tidy. Breakfast was very good. Staff were polite and helpful.

Dear Ka Chun Arthur C., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Excellent rooms and service

Customer review rating 4.6/5

Beverly Couples - 26/07/2019 AccorHotels review

Great atmosphere. Beds very comfortable. Bathroom very modern and clean. Very elegant surroundings.

Dear Beverly Ann Z., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Fusion of French and Georgian culture in Old Tbilisi

Customer review rating 4.6/5

Dr. O. Business - 24/07/2019 AccorHotels review

Excellent location, friendly and diligent staff, nice weather. Delicious cusine.

Dear Oleg, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Awesome !!!!

Customer review rating 4.6/5

Princess Business - 23/07/2019 AccorHotels review

Location, Service and room was fantastic!!

Dear Sharon, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Not warm staff

Customer review rating 4.6/5

Amir Solo - 22/07/2019 AccorHotels review

I was there for 6 nights from GC but in all days I couldn’t feel warm and welcome staff in lobby reception desk Even I asked GC to give me another hotel next time. Many many small questions i had from them but not even one time give me good services

Dear Amir A., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. PS.I will glad if you could share with me some more details concerning to our services and employee. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

New place Great location

Customer review rating 4.6/5

Cali Solo - 21/07/2019 AccorHotels review

Staff is fast and friendly Awesome skybar Good gym and spa also

Dear Calvin Scott W., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Very good hotel and excellent location

Customer review rating 4.6/5

Alain C. Business - 14/07/2019 AccorHotels review

Everything was fine unless the check out when they charged me something which I did not consume

Dear Alain C., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. PS.unfortunately it was team member`s mistake they mixed another guest number with yours.We are very sorry for it :( Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Great hotel

Customer review rating 4.6/5

Maris Business - 12/07/2019 AccorHotels review

Great hotel, perfect location, good beds, excellent breakfast

Dear Maris T., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager
Customer review rating 4.6/5

Anonymous Business - 12/07/2019 AccorHotels review

I loved the breakfast selection and the fact that there are two restaurants on site. The bar on the roof is very nice. The room I stayed in didn’t have a strong enough air conditioner and I was hot while sleeping. I don’t think it was the particular room but the overall air conditioning I’d the hotel which was lacking.

Dear Kristin, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. PS.Sorry for the AC condition, We will check it asap. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Rated 4*? More like 5!

Customer review rating 4.6/5

Nicholas C. Business - 08/07/2019 AccorHotels review

Really well placed hotel on the river bank and on the edge of the old town. Charming and helpful staff, rooms that have been recently modernised. Good breakfast!

Dear Nicholas C., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Very comfortable, friendly and helpful.

Customer review rating 4.6/5

Ppss Business - 08/07/2019 AccorHotels review

Very comfortable, friendly and helpful.

Dear Peter S., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager
Customer review rating 4.6/5

Adam Couples - 07/07/2019 AccorHotels review

Great location, great staff, very clean and modern. Highly recommended!

Dear Adam C., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Amazing staff!

Customer review rating 4.6/5

Cristina C. Solo - 06/07/2019 AccorHotels review

From the moment I walked in I was welcomed by the staff. They are celiac friendly and they have gluten-free bread and soy milk on their menu. Walking distance from everything. The hotel have their own taxi drivers that will organise a taxi to the airport. The SPA is amazing as well.

Dear Cristina V., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Good location but rooms not perfect

Customer review rating 4.6/5

Mr. L. Couples - 06/07/2019 AccorHotels review

Good location and very helpful straff. But The aircon worked only so-so and NO safe in room.

Dear Gunnar L., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. PS.AC in room will be check, also probably you could not notice the safe,our safe is located in all room inside wardrobe. your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

The BEST in old town Tbilisi

Customer review rating 4.6/5

Shehzad Business - 03/07/2019 AccorHotels review

I stayed here for 3 nights, and I've been to some of the best restaurants but I have to say the food is amazing (well-done chefs!) SERVICE is impeccable! I didn't even have to say excuse me! they knew what I need, DIANA or DAINA you have done a great job! She even gave me a few tips not to pay extra to some of the taxi drivers who ask for a lot of money. keep it up. Will definitely visit the hotel again! . The entire team deserves an applaud! https://www.tripadvisor.com/ShowUserReviews-g294195-d84…-r68…-The_Old_Town_Restaurant_Garden-Tbilisi.html#

Dear Shehzad G., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager
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