Hotel - MERCURE TBILISI OLD TOWN
Mercure Hotel Mercure Hotel

MERCURE TBILISI OLD TOWN

4.5/5 355 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • TBILISI
  • Languages spoken at the hotel
    • English
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Room for hearing impaired guests

Leisure and activities

  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/7
    • Opening hours : Week-end 24/7

Business services

  • 1 meeting room(s)
  • Self service business centre
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Hotel location

Our rooms

  • 102 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Work desk in all rooms
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 1,446 reviews

Our guest reviews for MERCURE TBILISI OLD TOWN

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 355 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Nino B. Business - 09/10/2018 AccorHotels certified review
« You are the best! »

Good service, tasty breakfast, wonderful rooms!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nino, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Pavel I. Couples - 05/10/2018 AccorHotels certified review
« Excellent and warm welcome! »

We had our plans changed in Georgia, so we've arrived to Tbilisi a day before our reservation started. Manager Miriam was able to book a room for us, ok it was not a room but a huge suite for the price of business class room and we were saved! Next day we moved to our room booked, however, we were pleased a lot by fruit present organized ny Miriam and her team. Thanks again and hoping to spend our next birthdays in Tbilisi again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pavel I., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Mr P. A. Families - 05/10/2018 AccorHotels certified review
« ALL THE STAFF WHERE VERY HELPFUL,AND THE ROOM WAS TO A GOOD STANDARD,THANK YOU »

WE WHERE OFFERED A LATER CHECKOUT,DUE TO OUR FLIGHT TIMES,WHICH WAS A GREAT HELP,AT NO EXTRA COST. THE HOTEL IS SITUATED CLOSE TO THE RIVER WITH GOOD VIEWS OF THE CITY.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip A., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Kai Friends - 05/10/2018 AccorHotels certified review
« Wonderful »

Clean, quiet and friendly. Good restaurant offering tasty meals.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kai Ilmari H., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Tim K. Couples - 02/10/2018 AccorHotels certified review
« Comfortable hotel with great service »

The service was excellent. The breakfast was extensive and varied. The room was well-appointed and comfortable. The wifi was (generally) fast and reliable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy K., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Anonymous Couples - 30/09/2018 AccorHotels certified review
« Excellent hotel experience »

Great location. Clean and friendly. Wonderful rooftop bar with amazing views.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John Robert M., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Steven Solo - 29/09/2018 AccorHotels certified review
« Perfect hotel, perfect location, perfect staff »

Staying as a tourist, the hotel was situated about 3 minutes walk from the Old Town Sulphur Baths which for me (who likes to avoid taxi's) was the perfect location as everything was walkable. About 5-7 minutes walk from Rike Park (start of the cable car) and a metro station, 10 minutes walk to Sioni Cathedral and Erekle II street (full of restaurants) and 20 minutes walk to Freedom Square (typical pickup point for day trips/walking tour). The only taxi's I used was a pickup/drop off service via the hotel to/from the airport which went without a hitch, someone was waiting with my name on a board when I arrived from a long flight. Staff were very accommodating and despite me arriving early, allowed an early check in and an upgrade to a superior room. Staff in the reception, at breakfast and in the restaurant were very friendly, helpful and made conversation about my stay in Tbilisi. Breakfast was exceptional with a diverse selection of continental and cooked options. The Gym and Sauna were easily accessible, clean and appreciated. The room was large, very clean, made up to a high standard each day, with plenty of bottled drinking water put aside each day. There was a safe, air conditioning and English speaking TV channels to watch and the view over the old town was stunning (I could see the Sioni Cathedral and Mtatsminda tower from my room). The WiFi was simple to connect to and very fast. Any questions prior to my trip were promptly answered by the manager Lika via email. Thank you for a very enjoyable stay in Tbilisi!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven H., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Anonymous Couples - 28/09/2018 AccorHotels certified review
« Wonerful »

Everything was great. Comfortable, well-appointed rooms, large bathroom, fine amenities, great breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marilynn Joy H., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Anonymous Friends - 27/09/2018 AccorHotels certified review
« Duty manager and reception manager should learn from the reception staff »

Too many mistakes during 2-nights' stay... smh.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tamaki T., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

Volodymyr Business - 27/09/2018 AccorHotels certified review
« Perfect stay! »

Very nice lobby, perfect interior!Breakfast was very tasty. Rooms are very clean, I would like to thank a lady, who was cleaning up my room everyday. I had a birthday during my stay and I want to tell special thanks to little cake, that was sent to my room, it was very nice. Also, I would like to tell thanks to Misha bellboy, he helped me many times with city and maps and Natia and Kristi from reception they helped me many times with restaurants and taxis. My stay was very comfortable and I will come back next year!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Volodymyr H., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Anonymous Solo - 26/09/2018 AccorHotels certified review
« Great »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcia Brina S., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Mark H. Solo - 25/09/2018 AccorHotels certified review
« Pleasantly surprise. »

Comfortable room, helpful staff, nice food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wilfred H., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Peter A. Couples - 20/09/2018 AccorHotels certified review
« Great stay, fabulous room with view »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

K Business - 19/09/2018 AccorHotels certified review
« Tbilissi trip »

good experience , nice hotel and nice people

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karim, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Krishan C. Business - 18/09/2018 AccorHotels certified review
« Mr »

The room is good not big but ok. All the facilities worked the breakfast was good so I am missing re than just satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernardmr We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Panos Business - 14/09/2018 AccorHotels certified review
« Excellent hotel. »

Excellent service, clean and comfortable rooms, very good breakfast buffet and restaurant, fast internet connection, convenient location near the old town and the central commercial area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Panagiotis L., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Anonymous Couples - 11/09/2018 AccorHotels certified review
« Very nice! »

Very nice hotel, pleasant and relaxing design , convenient location , excellent breakfast .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vaclav, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Pam R. Solo - 11/09/2018 AccorHotels certified review
« Well located hotel with excellent service »

Stayed for 5 nights. I booked a single room, which had plenty of space, well appointed and clean with a high standard of fittings. Staff were extremely helpful and friendly from the moment I checked in until I left the hotel - in advance they organized taxi pick up from the airport and also a day trip out of the city. Location of the hotel is excellent as it is 5 mins walk from the old town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Anonymous Couples - 11/09/2018 AccorHotels certified review
« Excellent »

Mercure Hotel is excellent placed near old town and famous "banie"= hot springs, it has excellent Georgian food, and excellent terrace bar at 6th floor with beautiful view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

... Business - 10/09/2018 AccorHotels certified review

The hotel and rooms are great, though I removed the extra mattress from the bed as it was too hot and soft with it. All staff were exceptionally pleasant and very accommodating. Food, wine and service in the restaurant were pretty good except one day I got sick after eating at the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

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