Hotel - Mercure Tbilisi Old Town
Mercure Hotel Mercure Hotel

Mercure Tbilisi Old Town

4.5/5 395 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • TBILISI
  • Languages spoken at the hotel
    • English
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Room for hearing impaired guests

Leisure and activities

  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/7
    • Opening hours : Week-end 24/7

Business services

  • 1 meeting room(s)
  • Self service business centre
See all services

Hotel location

Our rooms

  • 102 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Work desk in all rooms
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 1,620 reviews

Our guest reviews for Mercure Tbilisi Old Town

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 395 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Mick Couples - 14/03/2019 AccorHotels certified review
« Good location in Old Town »

Have chosen to stay to this Hotel for 2nd time since 2 years. Very convenient location to access to most of touristic destination by walk. The quality of service was as high as before, very friendly and attentive staffs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mineo H., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Mark Couples - 09/03/2019 AccorHotels certified review
« Really nice hotel, and very welcoming »

Really nice hotel, rooms were big and bed comfortable, wifi was good, all the staff were very welcoming and the breakfast buffet was also quite good. The home made yoghurt for breakfast is really great! Service and rooms were as good as some 5 star hotels!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark G., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Oscar Z. Business - 06/03/2019 AccorHotels certified review
« Nice Hotel at the verge of Tbilisi's wonderful old town »

I stayed at Mercure Tbilisi Old Town between 28 February and 2 March 2019. I chose the hotel because it has a good location, a great service and I have had very nice experiences here many times over the last years. The lobby and rooms are tastefully decorated, the breakfast buffet is great and there is a small gym and sauna in the basement to unwind. I would definitely recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oscar, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Anonymous Couples - 28/02/2019 AccorHotels certified review

Short city tour stay, outstanding hotel and location, polite staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stamatios P., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

None Business - 27/02/2019 AccorHotels certified review
« Great hotel. Sad quality food corner. »

Great hotel. Clean ! Friendly reception staff. But the restaurant at 1st floor, it worse we saw last months of your travel life: - after waiter brought food, appr., half hour no staff at the restaurant. They prefer hide at staff-room or at the kitchen. After they brought main meal, same story. - low quality food: fresh vegetables salad just flow in the sauce, like soup -( and quality of meat with fat veins, which the cook should cut before to prepare the meat. Sad experience for such level of the hotel. Never back to the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ganna T., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. PS.As we are going to refresh our Restaurant menu to traditional Georgian dishes,Please let us know when you will have plan to visit us for an complimentary lunch or dinner to taste our dishes,Our FB team is eager to do their best for the service quality as well. FEEL FREE to contact with me directly for any assist. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

Salem A. Friends - 26/02/2019 AccorHotels certified review
« THE HEART OF THE OLD CITY »

I enjoyed staying at this hotel, which is located in the heart of the old city and I was pleased with the staff handling, the way they treat me, the cleanliness of the place and its excellent location and I will visit it on the next flights without a doubt ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Salem Saeed A., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Astghik M. Business - 24/02/2019 AccorHotels certified review
« Wonderful stay and great meeting. Highly recommended! »

We organized a 2-day meeting in the hotel with stayover. Excellent hotel, service, facilities and staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Astghik M., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Mr N. S. Business - 23/02/2019 AccorHotels certified review
« Nice hotel »

I enjoyed my stay in the hotel and enjoyed using the facilities, how ever my room 516 had some strange smell.. It really spoilt my stay in Tbilisi. Next time I will stay in Marriott Tbilisi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nouman S., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. PS.The bad smell in 516 will be investigate and solved, We are very sorry for your first experience with us with a such unpleasant case. I will be glad to offer one night complimentary stay in our hotel during your next trip and We would like to be sure that our service and quality match to your expectations. FEEL FREE to contact with me directly for any assist. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

Michal Solo - 20/02/2019 AccorHotels certified review
« Fine hotel with extremely friendly staff »

I was really satisfied with the behavior of the staff, also with all of the amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michal B., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Charlie M. Couples - 19/02/2019 AccorHotels certified review
« Great location and happy place »

It was a great stay, but minor let downs of information, the first being Valentines night 14 Feb about the extra table charge for a table as not pre booked, even just arrived that morning, the second was on last evening sat 16 Feb, that the sky 7 bar was booked for a private function (wedding) and closed, no information for both was passed by notice near lift on room floor or in reception. I am only thank the staff for a great stay and the accommodation was fantastic, the room was also ways immaculate, and the reception staff were always helpful to advise on what locations to visit and see, where to eat. Clean and fresh hotel, limo service to and from Airport was good and smooth.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles Joseph M., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. PS.We are very sorry for SKY7 organization case, necessary action will be taken on it in future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Laimis Business - 18/02/2019 AccorHotels certified review
« Very comfortable and well situated place to stay in Tbilisi. »

Helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laimontas S., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Ahmed A. Friends - 17/02/2019 AccorHotels certified review
« CLEAN HOTEL »

Very nice and pleasant 2 night stay in the middeal of old town tbilisi

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed A., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. PS.Necessary improvement will be done for Room Service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Anonymous Business - 11/02/2019 AccorHotels certified review

Good hotel,good location but very bad wifi connection which is big disadvantage for people which needs to work from the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juraj G., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive your feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. PS.Sure,We will do all necessary checks for WIFI connection as we did not receive such feedback from any other guests during that period. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Taleb M. M. Couples - 11/02/2019 AccorHotels certified review
« amazing location »

the best part of this hotel is the location as it is close from main areas where some one can visit the staff are soo friendly and it was nice stay in the hotel there was an issue with the mattress with was fixed immediately I recommend this hotel for my friends and family members

Our hotel has responded to the review
Our hotel has responded to the review

Dear Taleb A., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

J. B. Business - 09/02/2019 AccorHotels certified review

The condition in room was very good, the personnel that working in this hotel are qualified, they speak very good english

Our hotel has responded to the review
Our hotel has responded to the review

Dear B. J., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Michael D. Business - 07/02/2019 AccorHotels certified review
« Very nice hotel in an excellent location »

Nice hotel, good price, good breakfast, very friendly and helpful personnel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael D., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Tamas K. Business - 05/02/2019 AccorHotels certified review
« I was not fully satisfied. »

First of all, I lived on the 6th floor. The water pressure in the shower was not adequate. One evening during my shower the water stopped! The last evening there was not hot water to take a shower before departure!! Quite interesting experience!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tamas, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

Anonymous Business - 04/02/2019 AccorHotels certified review
« Hotel Stay »

Everything was excellant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vinson W., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Maria Business - 04/02/2019 AccorHotels certified review
« Perfect as always »

As always everything very well organized. Perfect location and very friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Omar E. Friends - 27/01/2019 AccorHotels certified review
« Great »

Great location, services, staff and clean rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Omar e., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

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