Hotel - MERCURE TBILISI OLD TOWN
Mercure Hotel Mercure Hotel

MERCURE TBILISI OLD TOWN

4.5/5 384 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • TBILISI
  • Languages spoken at the hotel
    • English
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Room for hearing impaired guests

Leisure and activities

  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/7
    • Opening hours : Week-end 24/7

Business services

  • 1 meeting room(s)
  • Self service business centre
See all services

Hotel location

Our rooms

  • 102 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Work desk in all rooms
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 1,580 reviews

Our guest reviews for MERCURE TBILISI OLD TOWN

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 384 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 11/02/2019 AccorHotels certified review

Good hotel,good location but very bad wifi connection which is big disadvantage for people which needs to work from the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juraj G., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive your feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. PS.Sure,We will do all necessary checks for WIFI connection as we did not receive such feedback from any other guests during that period. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Taleb M. M. Couples - 11/02/2019 AccorHotels certified review
« amazing location »

the best part of this hotel is the location as it is close from main areas where some one can visit the staff are soo friendly and it was nice stay in the hotel there was an issue with the mattress with was fixed immediately I recommend this hotel for my friends and family members

Our hotel has responded to the review
Our hotel has responded to the review

Dear Taleb A., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

J. B. Business - 09/02/2019 AccorHotels certified review

The condition in room was very good, the personnel that working in this hotel are qualified, they speak very good english

Our hotel has responded to the review
Our hotel has responded to the review

Dear B. J., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Michael D. Business - 07/02/2019 AccorHotels certified review
« Very nice hotel in an excellent location »

Nice hotel, good price, good breakfast, very friendly and helpful personnel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael D., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Tamas K. Business - 05/02/2019 AccorHotels certified review
« I was not fully satisfied. »

First of all, I lived on the 6th floor. The water pressure in the shower was not adequate. One evening during my shower the water stopped! The last evening there was not hot water to take a shower before departure!! Quite interesting experience!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tamas, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

Anonymous Business - 04/02/2019 AccorHotels certified review
« Hotel Stay »

Everything was excellant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vinson W., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Maria Business - 04/02/2019 AccorHotels certified review
« Perfect as always »

As always everything very well organized. Perfect location and very friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Omar E. Friends - 27/01/2019 AccorHotels certified review
« Great »

Great location, services, staff and clean rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Omar e., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

J. Business - 22/01/2019 AccorHotels certified review
« A place to come back - what I do every time I come to Georgia »

perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gregoire J., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Brian J. Business - 16/01/2019 AccorHotels certified review
« Staff at this Hotel are poor at best. »

I have been staying at Mercure Hotel Tbilisi for 16 nights now and have maybe 30 nights left to be staying there. My time there has been one problem after another. I would like to speak with someone about my experience but I am finding it extremely difficult to obtain an email address to do this. Please could somebody from this company contact me so that I can let you know how this hotel treats its paying guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. These feedback which today I received from my employee about your stay; WIFI; I personally checked the WIFI with my IT Manager in your room today and if it is needed my IT manager can come and check it on your device. TRANSPORTATION:As we are using outsourcing transport company for our guest transportation, I will investigate for the date when they were late to pick up you. We will do our best to not repeat such unpleasant case in future. BREAKFAST BOX; Today morning I organized briefing with Reception and Kitchen team to gave them strictly instruction to follow timing and food quality for your breakfast box. I am very sorry for all these unpleasant cases which you faced during your stay, I will personally take care of your stay with my team, FEEL FREE to contact with me directly for any assist via M:99…1 or by mail. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

Mk Business - 15/01/2019 AccorHotels certified review
« nice hotel and good service »

The Hotel is weel-kept and clean. Room was large enough, just its was too warm that ı couldnt sleep and it was impossible to set the room temperature . I was able to meet my general needs at breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mert Bey, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Anonymous Business - 11/01/2019 AccorHotels certified review
« Super Service as usual »

Every time better and better. Love your reception team. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mikheil, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Anonymous Solo - 08/01/2019 AccorHotels certified review
« Definitely value for money. »

Staff was very helpful and friendly. Food was good. I'll recommend my friends anytime.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fasela K., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Natia Friends - 04/01/2019 AccorHotels certified review
« Best Hotel, with best stuf »

Best people are working at Mercure, I'm always staying at Mercure, main cause clean, friendly, helping, kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natia, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Naresh K. Business - 28/12/2018 AccorHotels certified review
« Very nice rooms. ..good food ...great people »

Fantastic ..just room size was a bit small for comfort ..service was excellent ...food options were good ...for vegans and vegetarians ...some options in food would be welcome ...simple grilled veggies... Desserts without egg ...overall very satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Naresh K., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Neil H. Business - 24/12/2018 AccorHotels certified review
« Draughty windows and noisy »

Room with a view faced a building site which worked until late, the windows are old and let in draught. No ATM unless you go into the town. Nice breakfast and restaurant. Hotel clean and staff nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. PS.Necessary action will be taken for the neighbor construction process! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

Anonymous Business - 16/12/2018 AccorHotels certified review

all ok except the little buldozzer working late at nights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Waldemar S., Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. PS.Necessary action will be taken bout the neighbor construction noise!!! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

Debbie S. Business - 16/12/2018 AccorHotels certified review
« Comfortable bed, nice bathroom. Quiet »

Comfortable bed, nice bathroom. Quiet. Helpful staff. Good food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debbie S., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Pieter Business - 10/12/2018 AccorHotels certified review
« Prima »

Zeer comfortabel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Piete V., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Anonymous Business - 09/12/2018 AccorHotels certified review
« My stay was comfortable. »

I thought that the staff were attentive, the room was clean and comfortable [albeit somewhat small] and the food was of a good standard. My only complaint would be the lack of communication about the Sky Lounge being available for a private event. I was only aware of this when I entered the Sky Lounge that evening!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. PS.we are very sorry for the inconvenient moment during the event on SKY7 terrace bar.Mostly we are not allowing any close event on bar,only sometimes during December when we have low occupancy We are receiving some request from our key account for NY year corporate event this one one of them which was allowed by us. you booked our single room category which is small size unfortunately.We highly recommend you to book for Standard room,Superior room or Privilege rooms category during your future stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

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