Hotel - MERCURE TBILISI OLD TOWN
Mercure Hotel Mercure Hotel

MERCURE TBILISI OLD TOWN

4.5/5 324 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • TBILISI
  • Languages spoken at the hotel
    • English
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Room for hearing impaired guests

Leisure and activities

  • Well-being
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24/7
    • Opening hours : Week-end 24/7

Business services

  • 1 meeting room(s)
  • Self service business centre
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Hotel location

Our rooms

  • 102 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Safe deposit box in room
    • Free in-room mineral water
    • Work desk in all rooms
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

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4.6/5 AccorHotels Rating 1,325 reviews

Our guest reviews for MERCURE TBILISI OLD TOWN

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 324 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Dm Business - 06/07/2018 AccorHotels certified review
« One of best values in Tbilisi »

Comfortable in all aspects, good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diana, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Lukas Couples - 29/06/2018 AccorHotels certified review

Ultimate treatment

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.S., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. For any assist FEEL FREE to contact with me. Wish you all the best... Sincerely, Erdogan Sahin General Manager

Philp M. Solo - 26/06/2018 AccorHotels certified review
« My 7 day stay at the Mercure Hotel in Tbilisi, Georgia was simply OUTSTANDING ! »

My 7 days in Tbilisi was outstanding. What made this trip even more memorable was the hotel that I stayed in: Mercure Hotel in Old Town Tbilisi. The personnel at the front desk were extremely helpful in answering all my questions, providing me with maps and general information. Every night I was up in the Sky Bar looking at the views of the city, particularly during a lighting storm which made the city light up ! I had 2 massages during my stay, utilized the gym and spa facilities and had dinner in your restaurant 3 times and lunch once. I would also like to mention that the room was quite large, very clean and maintained daily.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Andrew B. Couples - 25/06/2018 AccorHotels certified review
« Nice hotel but WiFi useless and customer service very poor »

This is a modern, well maintained hotel with quiet comfortable rooms. The WiFi in the hotel is shocking, and was reported to reception on the second morning of a four night stay. By the time the IT Manager cam to look on the second night, he said he can’t do anything until the following day. On returning the following day, nothing had been done and it still didn’t work. It was eventually fixed later than evening. A generic apology letter with a half bottle of wine and some fruit (worth around $3) was given to us while they happily still charged us over $120 per night, which may have been sufficient had they fixed the issue immeditately, but was quite offensive when it took two days. I would not stay here again and suggest choosing a chain with better customer service and understanding that functioning WiFi is a basic expectation in any hotel, let alone a 4 star hotel, in 2018.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. PS.I am very sorry that my IT Manager could not solve the problem with your WIFI connection on first day,Generally we do not have any problem with WIFI connection,our guests have very easy access with high speed, But anyway we will check the system again and do our best to not repeat in future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. FEEL FREE to contact with directly for any assist during your next stay to Tbilisi. Sincerely, Erdogan Sahin General Manager

Matias N. Business - 24/06/2018 AccorHotels certified review
« Standard stay »

It was as expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matias n. Pastor, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erdogan Sahin General Manager

Jerry D. L. Friends - 15/06/2018 AccorHotels certified review
« Excellent »

We transferred after one night from the Rooms Hotel. Everything about Mercure was a 100% improvement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jerald De L., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Cheuk Friends - 13/06/2018 AccorHotels certified review
« Super-convenient location with international-standard mod cons »

Just a few minute's walk to the Old Town and walking distance to explore much of Tbilisi's main attractions, we couldn't have asked for a better location for the hotel. The decor is tasteful and modern, a standard room is of a decent size with storage space for 2 people's luggage without cluttering. WiFi is reliable of a decent speed to work from, and the selection of TV channels are what I'd expect from an international chain. Check-in was efficient and the concierge was very knowledgeable with recommendations when we asked for a city map. In summary, no quibbles and excellent value for money if you are looking for fuss-free comfort to focus on sightsighseeing in Tbilisi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheuk-Yin C., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

A. M. Families - 12/06/2018 AccorHotels certified review
« Great experience continued »

Have been visiting the mercure Old town tbilisi since Nov 2016. the staff is very helpful and polite. the atmosphere is friendly and refreshing. Keep it up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. A., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

James H. Friends - 12/06/2018 AccorHotels certified review
« Welcoming staff and nice, comfortable, modern accommodation. »

Check in/out process was simple and effortless. Accommodations were very comfortable and well equipped. Sky Lounge was a great place to relax and take in the scenery.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Adel A. Families - 05/06/2018 AccorHotels certified review
« Lafl staying »

Comfortable stay and great experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adel A. Jama A., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Alison P. Couples - 04/06/2018 AccorHotels certified review
« Very satisfied »

Very clean hotel and staff very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alison p., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Maxim Solo - 02/06/2018 AccorHotels certified review
« Great Brand new Hotel in the Heart of Tbilisi »

Everything was fine ! As a Loyalty Program Member of Accorhotels many years i was complimentary upgraded to the bigger room with fantastic view to the Old Tbilisi. The room was spacious and stylish !Honestly,i'm planning to come back to Tbilisi and stay again in this Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maxim, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Michlin D. Friends - 31/05/2018 AccorHotels certified review
« happy »

I like Mercure Hotel, but i expect more care about your membership, example i stay for 4 nights, i expect to send me plate of fruits , or one time spa free... should membership, fill is lucky because we have this membership.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michlin D., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. PS.SPA facilities are free of charge for our hotel guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

D. A. Families - 30/05/2018 AccorHotels certified review
« Very good stay »

Our stay was very comfortable. Hotel is very nice and rooms are very clean. All staff everywhere are smiling and provide good service, we want to mention Kristy from reception she helped us very much on check out day. Thanks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. D., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team specially with Kristy. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Yuli V. Business - 27/05/2018 AccorHotels certified review
« Preferable place to stay in Tbilisi »

Excelent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yuli, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

St… Couples - 25/05/2018 AccorHotels certified review
« very noisy location »

staff fantastic ,clean, restaurant on the roof just breathtaking ,but noise unacceptable,certainly not for a trip to rest !!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roman, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. PS.necessary note added to the profile notes for quite room(not on road side) in future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. FEEL FREE to contact with me directly via H9… during your next stay for any assist. Sincerely, Erdogan Sahin General Manager

Anonymous Couples - 24/05/2018 AccorHotels certified review

Nice service, and roof top restaurant was great. But there was too much noise from the street.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vegar, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Ina Business - 16/05/2018 AccorHotels certified review
« Seamless stay (almost) »

Everything was as expected of Mercury. The checkout process was a bit slow though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ina R., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Anonymous Business - 08/05/2018 AccorHotels certified review
« good »

should be fixed air condition device on the ground floor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aliaksei B., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

Premiumcattleclass Business - 07/05/2018 AccorHotels certified review
« Excellent Stay in Mercure Old Town Tbilisi »

My expectations were exceeded in all respects. An excellent hotel that is well run, efficient, friendly and excellent facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Toby A., We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager

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