Mercure Kota Kinabalu City Centre 4 stars

TripAdvisor rating 3.5/5 248 reviews
Mercure Kota Kinabalu City Centre
See on a map
+ 25 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • iMac corner and Free WiFi

  • Walking distance to Jesselton Point, Suria Shopping Mall and Gaya Street

  • Restaurant at rooftop with superb view

  • Covered parking with 24/7 security

  • Apartments or Suites with one, two or three bedrooms with with Kitchnette facilities

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • KOTA KINABALU INTLPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Boat excursions
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Mercure Kota Kinabalu City Centre

No 41, Jalan Gaya
Kota Kinabalu
88000
kota kinabalu
malaysia

Tel: +601548761881

Fax: (+60)1548761880

Contact email

Check-in from 15h00

Check out up to 12h00

  • PENAMPANG UNION TRANSPORT :   CITY CENTRE DOWNTOWN

  • By plane

    KOTA KINABALU INTL At 10km / 6.21 miles - Shuttle paying

  • By boat

    JESSELTON PORT At 0.1km / 0.06 miles

  • By train

    NORTH BORNEO At 10km / 6.21 miles

GPS :5.9884179, 116.079614

Our accommodations

Each room is equipped with broadband internet, flat screen TV, in room safe, mini bar, hair dryer, IDD, cable channel and rain shower

Superior Room with 1 King Size bed

  • Max. number of persons: 2
  • Area: From 29
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Superior Room with 2 Single beds

  • Max. number of persons: 2
  • Area: From 29
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Superior Room with 1 King Size bed and View

  • Max. number of persons: 2
  • Area: From 29
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Superior Room with 2 Single beds and View

  • Max. number of persons: 2
  • Area: From 29
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Executive Suite with 1 King size bed

  • Max. number of persons: 3
  • Area: From 40
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron

1 Bedroom Suites

  • Max. number of persons: 3
  • Area: From 63
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron

2 Bedrooms Suites

  • Max. number of persons: 4
  • Area: From 80
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron

3 Bedrooms Suites

  • Max. number of persons: 5
  • Area: From 112
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Our restaurants and bars

FRATINI'S PASTA & PIZZA

Type of cuisine: Gourmet

The restaurant serves authentic Italian cuisine and is affiliated with the Fratini's restaurant in Brunei.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PHILEAS CAFÉ

Type of cuisine: Cafe

Our modern and trendy coffee counter welcomes all the guests at the main entrance of the hotel lobby. A favourite place to meet for specialty coffee and light snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAUPASSANT

Type of cuisine: International

The trendy and modern restaurant offers International and Asian breakfast buffet, and Sunday Brunch.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COMPASS

Photo non contractuelle / Strictly non binding

Located on the rooftop next to the swimming pool, guests at COMPASS can have a light snack or drink while enjoying the sunset and our house music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 95

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mercure Kota Kinabalu City Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

1,785 reviews

tripadvisor

TripAdvisor Rating 3.5/5

248 reviews

great location, friendly staff

Customer review rating 4.0/5

Ak Couples - 08/10/2019 AccorHotels review

great

Very good

Customer review rating 4.0/5

Chris Business - 08/10/2019 AccorHotels review

Very good, great staff & very helpful

Value for cost to stay

Customer review rating 4.0/5

Anonymous Families - 07/10/2019 AccorHotels review

Good, but disappointed with breakfast. There is an amazing fruit market a few streets away, yet you serve sub standard fruit and terrible fruit juice.

very good service, hotel needs some upgrading.

Customer review rating 4.0/5

Aizat Business - 07/10/2019 AccorHotels review

experienced black out on my first night. no stand to hold soap while using shower. good timely service from staff.

Dear AIZAT N., Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

L.

Customer review rating 4.0/5

Anonymous Business - 07/10/2019 AccorHotels review

i think this hotel was overrated as 4 stars, the room rather small, towel not so clean, breakfast spread was below expectation. will not choose this hotel for my next trip.

Dear LI YEE L., Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Good, but could be even better.

Customer review rating 4.0/5

Ian Couples - 06/10/2019 AccorHotels review

Nice hotel in a very good location. Staff very friendly, and a really excellent breakfast. Only downside was the room - I know it was a disabled access room, but with no shower curtain the bathroom got dangerously wet. No hooks to hang the towels and really noisy through the interconnecting door to the adjacent room. Electrical socket just 10cm from hand basin beggars belief!

Average

Customer review rating 4.0/5

Shee K. H. Business - 05/10/2019 AccorHotels review

Not thing worth to mention .No welcome drink or fruit .

Dear SHEE KAI h., Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team
Customer review rating 4.0/5

Daniel B. Families - 03/10/2019 AccorHotels review

Our apartment was very comfortable, staff were wonderful, kids loved the pool and its stunning views, and the food at Maupassant was very tasty.

Awsome

Customer review rating 4.0/5

Anna Families - 02/10/2019 AccorHotels review

Clean , friendly staffs , great location , comfortable room . Need to always ask the client though if they park in front of the hotel so that they’ll be reminded to get the parking coupons ready .

Great Location and staff

Customer review rating 4.0/5

R W. Couples - 01/10/2019 AccorHotels review

Always enjoy the courtesy shown by your staff. Great location as it is close to eating places and going to the islands

Family Trip

Customer review rating 4.0/5

Ryan S. Families - 01/10/2019 AccorHotels review

Everything is great except the parking service. It should be 24 hours. Wasted my time going back amd forth after a 4 hour drive from Mount Kinabalu. Zul Hakim was excellent for check out and the check in guy was also excellent. Room was excellent. Room service magnificent. But the breakfast selection could use some better options.

clean and comfort

Customer review rating 4.0/5

Latif Business - 01/10/2019 AccorHotels review

friendly staff, clean room

Awsome

TripAdvisor rating 3.5/5

annaalmodiel Family - 01/10/2019 TripAdvisor review

The room was comfortable clean and the hotel is located near malls and restaurants and stores. Staffs are friendly and helpfull. Parking however is not provided therefore those who park in front of the hotel have to be aware of the parking tickets and fines.get parking coupons ready in the car.

Dear annaalmodiel, Thank you so much for this great review. We are delighted to read about your awesome experience with Mercure Kota Kinabalu City Centre. We are thrilled you find our room clean and comfortable and appreciated the friendliness of our staff. It is always a pleasure to receive positive comments from our guests as we strive to provide superior service experience for every customer. We appreciate your feedback and hope to see you again on your next visit to Kota Kinabalu, Sabah. Sincerely, The Mercure Team

Recommended

Customer review rating 4.0/5

Debbie Couples - 30/09/2019 AccorHotels review

Good place to stay in KK, near pier, best for diving vacation.

PLEASANT STAY

Customer review rating 4.0/5

Collin T. Business - 30/09/2019 AccorHotels review

This is the 2nd time staying in this hotel. The room was upgraded to Privilege Room with Hill View. #502 has a spacious toilet but the showering area was kinda small. Overall everything was good. Thank you.

Best Staff

Customer review rating 4.0/5

Nikk A. B. A. K. Business - 29/09/2019 AccorHotels review

I really love service given by two of your front desk staff - Ms Era and Mr Zul Hafiz. I was on a business trip and their assistance made my trip smooth and a success. Kudos to two of them!

SATISFYING

Customer review rating 4.0/5

Ezrul Business - 28/09/2019 AccorHotels review

NICE LOCATION, CLEAN ROOM AND GOOD BREAKFAST

Excellent stay

Customer review rating 4.0/5

Hualei L. Couples - 26/09/2019 AccorHotels review

We were given a very big room with sea view, spacious and bright. Hotel staff were very friendly and even helped us to rent a car at very short notice.

Pleasant overall

Customer review rating 4.0/5

Anonymous Business - 25/09/2019 AccorHotels review

Clean hotel, the view that I got wasn’t great but overall service was good.

Except for the inconvenience to the room, the rest of the service was good.

Customer review rating 4.0/5

Kimheeyoung Families - 25/09/2019 AccorHotels review

When I stayed on September 17th and 18th, I managed to satisfy myself, if not Nysview. But When I stayed on September 23, I changed my room because there was so much smell of cigarettes in the room. The changed room was too small and had no windows and no ventilation, so the room was too humid. The children were tired and did not change the room again, but if they were not tired, they would change the room again. The next time I visit you, if you don't have a good service, I will never visit you again. Except for the inconvenience to the room, the rest of the service was good

Dear HEEYOUNG K., Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in kota kinabalu