Mercure Kota Kinabalu City Centre 4 stars

TripAdvisor rating 3.5/5 197 reviews
Mercure Kota Kinabalu City Centre
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Hotel extras

  • iMac corner and Free WiFi

  • Walking distance to Jesselton Point, Suria Shopping Mall and Gaya Street

  • Restaurant at rooftop with superb view

  • Covered parking with 24/7 security

  • Apartments or Suites with one, two or three bedrooms with with Kitchnette facilities

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • KOTA KINABALU INTL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Boat excursions
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Mercure Kota Kinabalu City Centre

No 41, Jalan Gaya
Kota Kinabalu
88000
kota kinabalu
malaysia

Tel: +601548761881

Fax: (+60)1548761880

Contact email

Check-in from 15h00

Check out up to 12h00

  • PENAMPANG UNION TRANSPORT :   CITY CENTRE DOWNTOWN

  • By plane

    KOTA KINABALU INTL At 10km / 6.21 miles - Shuttle paying

  • By boat

    JESSELTON PORT At 0.1km / 0.06 miles

  • By train

    NORTH BORNEO At 10km / 6.21 miles

GPS :5.9884179, 116.079614

Our accommodations

Each room is equipped with broadband internet, flat screen TV, in room safe, mini bar, hair dryer, IDD, cable channel and rain shower

Superior Room with 1 King Size bed

  • Max. number of persons: x2
  • Area: From 29
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior Room with 2 Single beds

  • Max. number of persons: x2
  • Area: From 29
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 1 King Size bed and View

  • Max. number of persons: x2
  • Area: From 29
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 2 Single beds and View

  • Max. number of persons: x2
  • Area: From 29
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Suite with 1 King size bed

  • Max. number of persons: x3
  • Area: From 40
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

1 Bedroom Suites

  • Max. number of persons: x3
  • Area: From 63
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

2 Bedrooms Suites

  • Max. number of persons: x4
  • Area: From 80
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

3 Bedrooms Suites

  • Max. number of persons: x5
  • Area: From 112
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

FRATINI'S PASTA & PIZZA

Type of cuisine: Gourmet

The restaurant serves authentic Italian cuisine and is affiliated with the Fratini's restaurant in Brunei.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAUPASSANT

Type of cuisine: International

The trendy and modern restaurant offers International and Asian breakfast buffet, and Sunday Brunch.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PHILEAS CAFÉ

Type of cuisine: Cafe

Our modern and trendy coffee counter welcomes all the guests at the main entrance of the hotel lobby. A favourite place to meet for specialty coffee and light snacks.

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COMPASS

Photo non contractuelle / Strictly non binding

Located on the rooftop next to the swimming pool, guests at COMPASS can have a light snack or drink while enjoying the sunset and our house music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 95 m²

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 40 people

Find out more
Mercure Kota Kinabalu City Centre Meeting Room

Our guest reviews for
Mercure Kota Kinabalu City Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

1,292 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

197 reviews

Everything is perfect

Customer review rating 4.0/5

Emma Families - 16/05/2019 AccorHotels certified review

This is our first time to stay at this hotel. We stay at higher floor with fantastic seaview. The room is ver large, quiet and comfortable. Make up room is ver clean. All staff are friendly and helpful. Would definitely stay at this hotel if we visit KK again in future.

Bathroom issue

Customer review rating 4.0/5

Mathew M. J. Business - 15/05/2019 AccorHotels certified review

Had booked a twin sharing room but had to upgrade to a one-bedroom suite because the bathroom shower was spraying out of the cubicle and the doormat was getting wet, there was no place to place soap and shampoo except on the floor in the cubicle. Also there was hardly any place to place our toiletries. While the bathroom in the one-bedroom suite was satisfactory, there was still no place to put soap and shampoo except on the floor in the shower cubicle.

Dear MATHEW M J., Thank you for staying at Mercure Kota Kinabalu City Centre on your recent visit to Kota Kinabalu and for sharing your feedback. On behalf of the management and staff of the hotel, please accept our sincere apologies for the disapointment that you experienced on your visit. Your comments on the shower and the unavailability of shower rack have been carefully noted. Rest assured the points that you have highlighted will be shared with the team and we will work hard to improve the comfort of our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Overall experience was okay

Customer review rating 4.0/5

Elvis A. Friends - 15/05/2019 AccorHotels certified review

We had to change room as our first room #0903 was very noisy at night, sound like a engine running somewhere nearby. We moved to level 11, the room was quiet. However, the shower head holder is not stable, keep lowering itself, end up have to use the rain shower. Plus the gap from the glass door to the floor is quite big, resulting water slipping through the gap and our floor mat is always wet.

Customer review rating 4.0/5

Ashphan Business - 15/05/2019 AccorHotels certified review

Bad sahur , not supportive

Excellent customer service and warm welcome!

Customer review rating 4.0/5

Patrick T. Couples - 15/05/2019 AccorHotels certified review

Mr Maxwell has provided an excellent service.

Value for money

Customer review rating 4.0/5

T. V. Friends - 15/05/2019 AccorHotels certified review

Generally good, except the noice insulation of the room was poor. I could clearly hear the water splashing in the bathroom and door closing noice of the room next door.

Overall it was a satisfying stay

Customer review rating 4.0/5

Ani D. Families - 14/05/2019 AccorHotels certified review

The hotel location was great and staff was helpful.

Miss

Customer review rating 4.0/5

Norliza Families - 13/05/2019 AccorHotels certified review

It was a birthday trip for my parents and I. And it was also our first time staying in KK Mercure. The guy that helped us with our luggage when we arrived at the hotel was superb. They greeted us and was helpful with our bags. The front desk staff was good too. I informed one of the staff that checked me in that it is my father’s birthday is a few days. They sent a cake and decorated the bed with a Happy Birthday letters on it. We were thrilled. The staff at the restaurant for breakfast were polite too.

Great experience!!

Customer review rating 4.0/5

Allan W. Couples - 12/05/2019 AccorHotels certified review

Good location as the hotel is very near big shopping mall. Good service and the facilities are also fantastic! Great experience for the trip!

Pretty good

Customer review rating 4.0/5

Anonymous Friends - 11/05/2019 AccorHotels certified review

Pretty good except the breakfast can have more variety on a daily basis instead of the same food.

Nice view

Customer review rating 4.0/5

Ngcj Families - 11/05/2019 AccorHotels certified review

View from room was good. Even better view at pool with the sunset dinner. The breakfast spread was good. Lovely sambal. Very convenient with the shopping complex just across the road.

Nice facilities, new building, friendly staff

Customer review rating 4.0/5

Eric Couples - 10/05/2019 AccorHotels certified review

Staff was friendly. I got free upgrade, the room is like heaven. The location is strategic. Everything seems awesome!!

manger

Customer review rating 4.0/5

Y. L. Couples - 10/05/2019 AccorHotels certified review

hospitality

Not bad

Customer review rating 4.0/5

Anonymous Business - 10/05/2019 AccorHotels certified review

Shower room has no door, everytime shower will make whole bathroom wet.

Will repeat

Customer review rating 4.0/5

Ashraff Business - 10/05/2019 AccorHotels certified review

it was okay, but i am upset regarding the arrangement of your toilet. There is not comparmentalize, and no lock,i feel very unsecure.

Mr T.

Customer review rating 4.0/5

Ming T. Families - 09/05/2019 AccorHotels certified review

Overall is ok. Nice location

Comfortable but not extremely pleasant

Customer review rating 4.0/5

Anonymous Families - 07/05/2019 AccorHotels certified review

Room was pleasant but toilets could be cleaner. No soap holder in toilet. Beds were comfortable. Lighting was adequate. Breakfast was good but menu should change daily. Got tired and bored of eating same food for 4 days. Aircon did not work well. Very noisy and not cold across the room.

Great position

Customer review rating 4.0/5

Alan Couples - 07/05/2019 AccorHotels certified review

Great location and lovely Rooftop Pool. Breakfast very good,my only disappointment was we could hear lift everytime it came to the floor and we were a fair way down hall. Have a feeling maybe thickness off walls ?

Great location near KK's tourist attraction

Customer review rating 4.0/5

Noor M. Families - 06/05/2019 AccorHotels certified review

The room is quite comfy facing the sea but much better if it is not being blocked by other rooms. The staff at the reception are very helpful and friendly.

Comfortable enough, but still have room for improvements.

Customer review rating 4.0/5

Tt Couples - 04/05/2019 AccorHotels certified review

1) Scenic pool with partial waterfront view Friendly helpful staff at the reception and poolside 2) Toilet has a smell. Cockroaches in the room. Killed 3 in total.

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