Mercure Kota Kinabalu City Centre 4 stars

TripAdvisor rating 3.5/5 217 reviews
Mercure Kota Kinabalu City Centre
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Hotel extras

  • iMac corner and Free WiFi

  • Walking distance to Jesselton Point, Suria Shopping Mall and Gaya Street

  • Restaurant at rooftop with superb view

  • Covered parking with 24/7 security

  • Apartments or Suites with one, two or three bedrooms with with Kitchnette facilities

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • KOTA KINABALU INTL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Boat excursions
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Mercure Kota Kinabalu City Centre

No 41, Jalan Gaya
Kota Kinabalu
88000
kota kinabalu
malaysia

Tel: +601548761881

Fax: (+60)1548761880

Contact email

Check-in from 15h00

Check out up to 12h00

  • PENAMPANG UNION TRANSPORT :   CITY CENTRE DOWNTOWN

  • By plane

    KOTA KINABALU INTL At 10km / 6.21 miles - Shuttle paying

  • By boat

    JESSELTON PORT At 0.1km / 0.06 miles

  • By train

    NORTH BORNEO At 10km / 6.21 miles

GPS :5.9884179, 116.079614

Our accommodations

Each room is equipped with broadband internet, flat screen TV, in room safe, mini bar, hair dryer, IDD, cable channel and rain shower

Superior Room with 1 King Size bed

  • Max. number of persons: ‌2
  • Area: From 29
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior Room with 2 Single beds

  • Max. number of persons: ‌2
  • Area: From 29
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 1 King Size bed and View

  • Max. number of persons: ‌2
  • Area: From 29
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 2 Single beds and View

  • Max. number of persons: ‌2
  • Area: From 29
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Executive Suite with 1 King size bed

  • Max. number of persons: ‌3
  • Area: From 40
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

1 Bedroom Suites

  • Max. number of persons: ‌3
  • Area: From 63
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

2 Bedrooms Suites

  • Max. number of persons: ‌4
  • Area: From 80
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

3 Bedrooms Suites

  • Max. number of persons: ‌5
  • Area: From 112
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

FRATINI'S PASTA & PIZZA

Type of cuisine: Gourmet

The restaurant serves authentic Italian cuisine and is affiliated with the Fratini's restaurant in Brunei.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MAUPASSANT

Type of cuisine: International

The trendy and modern restaurant offers International and Asian breakfast buffet, and Sunday Brunch.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PHILEAS CAFÉ

Type of cuisine: Cafe

Our modern and trendy coffee counter welcomes all the guests at the main entrance of the hotel lobby. A favourite place to meet for specialty coffee and light snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COMPASS

Photo non contractuelle / Strictly non binding

Located on the rooftop next to the swimming pool, guests at COMPASS can have a light snack or drink while enjoying the sunset and our house music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 95 m²

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mercure Kota Kinabalu City Centre

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

1,462 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

217 reviews

Lovely rooms particularly with the view and friendly staff

Customer review rating 4.0/5

Gayle C. Families - 09/07/2019 AccorHotels certified review

Thoroughly enjoyed our stay. Good location handy to everything

It was good but

Customer review rating 4.0/5

Michelle Business - 08/07/2019 AccorHotels certified review

This is my second time at Mercure Hotel and as usual, the reception, the room, etc. was good. However, I noticed that there was constant noise coming from the top of room which sounded a lot like water running through the pipes - should probably check that out to ensure a comfortable stay for the rest of your guests. Other than that, keep up the good work Mercure.

Friendly, clean and spacious

Customer review rating 4.0/5

Cerry Families - 08/07/2019 AccorHotels certified review

Very delightful experience, extremely helpful and friendly staffs

Great family hotel in convenient location

Customer review rating 4.0/5

Jo Families - 07/07/2019 AccorHotels certified review

Check in and check out were easy. Reception responded well to any requests apart from late check out (5pm) being unavailable due to being fully booked.

is ok

Customer review rating 4.0/5

Suen L. H. P. Couples - 06/07/2019 AccorHotels certified review

There are insects

Helpful, comfortable, good dining options, great view from the cafe

Customer review rating 4.0/5

Tamara C. Solo - 05/07/2019 AccorHotels certified review

Great

Changed my mind about mercure hotels.

Customer review rating 4.0/5

Alex Couples - 04/07/2019 AccorHotels certified review

Room was on the 8th floor. The window view was to a water tank located right outside the window. Room smelled old, mold in the bathroom. Room very loud due to staff room next door, who were loud and the wakies were on all night with realy loud voice setting. The hall was painted overnight which ment that the painting fumes were all over the place, not smart when some guests have asthma. Overall, room horrible and hotel dated. Painting the hall while people are staying in the rooms next to is is pure dangerous.

Dear ALEX GONCHARSKI W., Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Comfortable and clean

Customer review rating 4.0/5

Eric L. Business - 03/07/2019 AccorHotels certified review

Although it’s a short few hours stay but the only experience is nice . Staff are friendly too

The hotel was modern and very comfortable- loved the rooftop pool and bar !!

Customer review rating 4.0/5

Alex Solo - 03/07/2019 AccorHotels certified review

I stayed at the Mercure for 4 days during a recent holiday . I found the staff to be friendly and helpful and the hotel to be modern , clean and comfortable.

not very happy with the service

Customer review rating 4.0/5

Jane Families - 02/07/2019 AccorHotels certified review

1) the hotel card doesn't work in the lift and we (family of old ppl and babies) have to walk out of the lift and back to the counter twice until the card finally works and brought us to our floor. 2) we stayed in 2 bedroom suite so obviously we have 4 ppl. but reception only gave us 1 card. This is not convenient to us so our grandparents went to ask for another card. After obtaining the card, our grandparents said the card doesn't work in the lift even though they went back to the counter twice. 3) extra bed took more than 1 hour to arrive, after calling the reception twice to remind. During check in at the reception, I asked them whether the extra bed is already in the room, since I have told them about it 1 month ago. they said yes, the extra bed is already in there. It turned out that there was no extra bed in the room. The housekeeping never picked up our call.

Dear JANE S., Greetings from Mercure Kota Kinabalu City Centre. Thank you for staying with us and for taking the time to evaluate our hotel. On behalf of the management and staff of the hotel, please accept our sincere apologies for the disappointment that you experienced on your visit to us. Rest assured the points that you have highlighted will be shared with the teams and steps will be taken to rectify the situations for the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Poor Sound Proof

Customer review rating 4.0/5

Jolene Business - 02/07/2019 AccorHotels certified review

I was kept awake the entire night due to very poor sound proofing. I could hear door slamming and guests talking even during wee hours of the night. It was terrible experience as I needed a good night sleep

Dear VERN Y., Thank you for staying with us recently and for taking the time to evaluate our hotel. On behalf of the management and staff of the hotel, please accept our sincere apologies for the disappointment that you experienced on your visit to us. Rest assured the points that you have highlighted will be shared with the teams and steps will be taken to rectify the situations for the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

perfect

Customer review rating 4.0/5

Sheila F. M. Families - 02/07/2019 AccorHotels certified review

i had a wonderful time there with my kids

Not up to standard

Customer review rating 4.0/5

Cressty L. Solo - 01/07/2019 AccorHotels certified review

I’ve booked my room direct at your hotel website and received confirmation at least 3 days prior arrival. When I arrived hotel at 8pm to check in and my booking was not located. Took me 20minute to get into my room and although the room was upgraded for my less than 9hours stay. Sound proof of the room was very bad, I can hear the toilet flashing and even a switch on and off from next door. In additional, there seems to be no way to call the hotel, there is a phone number (mobile) listed at hotel website but it never able to call. What’s the point having a phone number but guest can never reach out? I find it weird that is not a land line anyway!

Dear CRESSTY L., Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Location 9 room 7

Customer review rating 4.0/5

Zoe Couples - 01/07/2019 AccorHotels certified review

Location is good... But the room just so-so. Dislike the washroom design... It's not a room but just seperate by a glass and it's not 100% covered. Pillows are too soft.

A bad experience for my first stay at Mercure Hotel.

Customer review rating 4.0/5

K.chin Business - 01/07/2019 AccorHotels certified review

The moment when my first step into the room after getting the keys, strong urine smell came into the nose. And then when the air-cond was switched on, strong smell of cigarette came out from the air cond ventilation (the room that i stay i a NON-Smoking room). Conclusion is a bad experience for my first stay in this hotel. Hopefully will improve in the future to serve the customer better.

Dear CHIN K., Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Great service / location

Customer review rating 4.0/5

Neil Solo - 01/07/2019 AccorHotels certified review

I was in KK for a mixture of business and pleasure - the hotel is situated in an excellent location and staff throughout my stay were always friendly and helpful, from front desk, to doorman, room attendant .............highly recommended

mr

Customer review rating 4.0/5

Daniel L. Business - 30/06/2019 AccorHotels certified review

very poor quality facilities for a mercure chain

Dear DANIEL l. DENG NAM, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, The Mercure Team

Value for Money

Customer review rating 4.0/5

Yogesh L. Families - 30/06/2019 AccorHotels certified review

Good location, excellent service and good-sized rooms

Bad experience.

Customer review rating 4.0/5

Leong Couples - 30/06/2019 AccorHotels certified review

The room, very noisy, with , a big tank next to window and a linen room next door, which was very disturbing with people banging door through the night

Dear RENEE T., Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

GOOD BUT CAN BE BETTER

Customer review rating 4.0/5

Ben C. Families - 29/06/2019 AccorHotels certified review

GOOD BUT CAN BE BETTER

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