Hotel - Mercure Jakarta Sabang
Mercure Hotel Mercure Hotel

Mercure Jakarta Sabang

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4.0/5 585 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre  (Nearby)
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:00-00:00
    • Opening hours : Week-end 06:00-00:00

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 163 rooms
  • 90 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • Minibar
    • Suite Box
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,777 reviews

Our guest reviews for Mercure Jakarta Sabang

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 585 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Jackie Business - 12/01/2018
« So so »

Not much restaurant nearby. Nearest mall is not within walking distance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jackie, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Dessy M. Families - 10/01/2018
« Good room »

Hotel close to Monas and have a lot variance for looking restaurany around hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear MRS. DESSY m., Thank you so much for your good review to Mercure Jakarta Sabang and share your experience to stay with us. We are very happy to know that your night stay meet with your expectation. I definitely pass this feedback to our staff, I believe this feedback would motivate them to serve you better. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Max Couples - 10/01/2018
« Extremely satisfied »

It was amazing even with the renovations. We got upgraded and the staff was very friendly. Special thanks to Mutia and Tiara as they helped get business items sorted.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MAX BACCOUCHE, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Putut A. Business - 05/01/2018
« Nice stay! »

Good ambience in the room, nice place to stay after hectic day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR. PUTU ADI PRASETYO, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Paramita19 Families - 04/01/2018
« Good location-quiet hotel-small but has all its facilities needed »

It was an enjoyable 2 nights stay at Mercure Sabang. However there is a little thing that need to be improved. The variety of food served in breakfast for those 2 days didnt achieve our satisfaction since they are alike. Our children got bored easily with the breakfast menu on our 2nd day there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CH E HARDA PARAMITA, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We've also notes the area which we can still improve and shared the issue accordingly to the concerned department. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Gert D. K. Families - 03/01/2018
« Friendly staff and clean room but .... »

The staff was really friendly and welcomed us with a smile. Room was clean and comfortable. However, the lights in the bathroom make shaving rather difficult. The choice of food in the restaurant is very limited and quite expensive. Due to the location of the restaurant this is not really a big problem. What really bothered me was that at check-in I had to hand over my passport to the clerk at the front desk. He forgot to return my passport to me and upon noticing that he failed to inform me that my passport was still at the front desk. I thought I lost it. Another point of nuisance is that I can't use my accor benefits when I don't have my membership card on me. At sign up in Montreal I was told that I don't need to have the pass on me as my personal info is in the accor database.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR. GERARDUS DEKOK, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Sabang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Jakarta Sabang, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Ferdy I. Families - 03/01/2018
« Weekend Escape In Jakarta! »

A very comfortable and classy hotel with super strategic location as it is very close to National Monument (Monas), bus shelter for Jakarta's sightseeing tour near I.R.T.I Monas, CFD area in Jalan Thamrin on Sunday morning, Jalan ​​Sabang's culinaries area, and also minimarkets. All can be reached by walking about 5-10 minutes. For two days staying, I was hit by excellent services and hospitality from the staffs, quick check-in and check-out. The hotel has spacious and very comfortable rooms (my family and I stay in a superior suite of 34m² contemporary privilege bedroom with a small living room in it). The cleanliness of the room and the bathroom is very well maintained. The toiletries and bathroom fixtures are also very good. I like the breakfast menu because it's tasty and varied, also rarely ran out of F&B even until 10.30 am! The swimming pool is quite adequate, but unfortunately the location is not good enough because it's close to the lobby/receptionist, cafe, and breakfast place. I suggest that the swimming pool is made especially for children (with simple playground and water slide) because this hotel is perfect for a family vacation/weekend getaway in Jakarta.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR. FERDY I., We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Roy Couples - 02/01/2018

Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR. ROY ISKANDAR, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Tubagus Friends - 28/12/2017
« amazing »

i had an unexpectedly pleasant stay with a very attentive care from the manager on Duty, Ikhwan, and the staffs. Central location and nice food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tubagus, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Yudith Families - 28/12/2017
« Strategic location, convinient »

Nice hotel with strategic location in the center of Jakarta city. The room is small but clean and decorated well. Lack of parking space, however the security was ready to help to find a parking lot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristi, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

TripAdvisor review
Ipher Family - 28/12/2017
« Weekend Escape In Jakarta! »

A very comfortable and classy hotel with super strategic location as it is very close to National Monument (Monas), bus shelter for Jakarta's sightseeing tour near I.R.T.I Monas, CFD area in Jalan Thamrin on Sunday morning, Jalan ​​Sabang's culinaries area, and also minimarkets. All can be reached by walking about 5-10 minutes. For two days staying, I was hit by excellent services and hospitality from the staffs, quick check-in and check-out. The hotel has spacious and very comfortable rooms (my family and I stay in a superior suite of 34m² contemporary privilege bedroom with a small living room in it). The cleanliness of the room and the bathroom is very well maintained. The toiletries and bathroom fixtures are also very good. I like the breakfast menu because it's tasty and varied, also rarely ran out of F&B even until 10.30 am! The swimming pool is quite adequate, but unfortunately the location is not good enough because it's close to the lobby/receptionist, cafe, and breakfast place. I suggest that the swimming pool is made especially for children (with simple playground and water slide) because this hotel is perfect for a family vacation/weekend getaway in Jakarta.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ipher, Such an amazing review, and I am thankful that you've shared it with all of us here. Truly pleasant to know that you enjoy our facilities and the hospitality of the staffs. Those are things that differentiate us from any other hotels. The team of Mercure Jakarta Sabang and myself are looking forward to welcome you back in the future. Kind regards, Gunawan Widodo

AccorHotels certified review
Ale Families - 25/12/2017
« The worst experience among other Mercure I've stay. »

- Slow response staffs. - Very very limited parking lot. First time stay at mercure should leave my car key at security. - Hotel that don't have even only one bucket. I stay with my baby. I contact housekeeping and front desk to lend a bucket both of them said don't have any.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aletona Aparelza, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Sabang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Adios P. Families - 21/12/2017
« Booking thru accor Apps, not showing T&C clearly »

When i booked thru accor apps price showing IDR748 and there is no clear indication that only for panin credit card. Only during check in the reception show me small statement that must using panin crwdit card otherwise i will be charge publish rate idr1.2M. This really unfair to us who cant read small letter and like aTRAP purposely make and make us no choice to pay publish rate. I think reputable company like accor should avoid this kind of practise. After argueing, they only resuce my rate to idr948k which was higher than booking.com or other travel online. But i have no choice as hotel full book. Is this the way accor treat their member? I am not posting this on social media yet and waiting your solid and acceptabl answer on this

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Adios, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Sabang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Nina Solo - 20/12/2017

Staff was delightful. Room was clean. Location has good access to restaurants and sights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Xing Zhou, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Osman J. Couples - 16/12/2017
« Not truly satisfied »

1. Requested for double bed but was given single beds 2. Room lights were too dim 3. Towel rack in bathroom was too high, suitable for 6-footers 4. Not enough wall hooks/door hooks in bathroom 5. Bathroom door was difficult to open/close (Room 118) - Thumbs up for the overall cleanliness of the hotel - Restaurant staff were polite and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Osman J., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Sabang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Eka A. Business - 12/12/2017
« Very Nice Hotel and good service »

Its a very nice hotel in jakarta which has strategic location. The service from staff also very good and i like the breakfast menu so many variant. I would recommend to my collague to stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR. EKA A., We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Anonymous Business - 12/12/2017
« Great location and very friendly staff »

It was a good 12 days. At times the service was slow in the restaurant- the red wine was served chilled but the staff were always very polite and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear KERRY DEXTER TISSINGTON, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Octavia Couples - 11/12/2017
« Good »

We were happy staying at Mercure Sabang though there was a slight problem before checked in. We almost cancelled one night due to mount agung volcano. Unfortunately the front office manager unable to waive one night charge and refund the money with a reason we made non refundable room charge. We understand that we can't have a refund for non refundable, but that was a different situation (force majeur) we almost fail to fly back to Jakarta because the airport authority in Bali (angkasa pura) decided to closed the airport until the condition is safe. Luckily they open the airport just at the right time to our departure. The room is pretty nice, clean and spacious. But the housekeeping didn't change the linen daily like for three days until I pull off the bed sheet. The staff are friendly and helpful. As for the restaurant and room service, they are good, nice food. The cocktails are average, bartender need to follow the recipe well. The location is strategic, close to restaurant, cafe and shopping mall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MRS. OCTAVIA INDAH, Thank you for giving us your feedback. I sincerely apologise for the disappointment this matter may have caused and thank you for bringing it to our attention. I have shared it regarding the cancellation process with the Front Office Team for their evaluation and follow up by finding a better solution and more effective in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Lauw A. L. Couples - 08/12/2017
« TERRIBLE »

1. I replied Ms.Olga Permatasari's email regarding my arrival time which is I said to be 11.30am. When I arrived at 12.30pm the room is not ready yet and I have to wait for about 1 hour. There's no welcome drink also while I'm waiting. I told the reception that I'm in a rush for a business meeting but need a shower and she offer me to use the shower room. But hotel didn't provide towel and soap. 2. After Check in the reception still didn't give the welcome drink voucher. 3. I told reception (Ms. Tiara) that on that day my husband was having Birthday and the day after I also having my birthday. I asked whether got special treat for us. (Last year we were stay in Grand Mercure kemayoran and they gave a birthday cake surprise). Receptionist said will check with the manager later but since this is only 4 star hotel don't expect so much, she said. But until I check out 4 days later there's no news from her even I met her many times. Not even a Birthday wish. 4. For the welcome drink voucher I need to ask 2 times to the receptionist name DENI and when I asked whether any difference of platinum member, he directly said No. And the way he answered is not polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR. AY L. LAUW, Thank you for taking the time to tell us about your experience at the Mercure Jakarta Sabang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gunawan Widodo General Manager

TripAdvisor review
Family - 08/12/2017
« Great Expreience »

The hotel's location near to Jalan Sabang cullinary (you must try Nasi Goreng Kambing Kebon Sirih near hotel) & shopping mall (there's free shuttle from hotel to Grand Indonesia & Plaza Indonesia), the staffs were helpfull n friendly. I reserved 2 superior rooms and they're upgraded 1 room to deluxe (thanks !). I want to come back and stay at Mercure Jakarta Sabang again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ina2092016, Thank you so much for your review to Mercure Jakarta Sabang and share your experience to stay with us. I definitely pass this feedback to our staff, I believe this feedback would motivate them to serve you better. We look forward to welcoming you back to our hotel. Kind regards, Gunawan Widodo

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