Hotel - Mercure Jakarta Sabang
Mercure Hotel Mercure Hotel

Mercure Jakarta Sabang

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4.0/5 594 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre  (Nearby)
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:00-00:00
    • Opening hours : Week-end 06:00-00:00

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

  • 163 rooms
  • 90 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • Minibar
    • Suite Box
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,841 reviews

Our guest reviews for Mercure Jakarta Sabang

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 594 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Sasikumar R. Business - 14/02/2018
« Great Stay at Mercure Jakarta Sabang »

It definitely exceeds my expectation. Would definitely return. Good job!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear SASIKUMAR R., We would like to thank you for choosing Mercure Jakarta Sabang as your accommodation choice during your recent stay in Central Jakarta and for taking the time to share your recent experience. We are very delighted to know that our associates were able to meet your expectation and the excellent service given during your stay with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Agriningtiyas K. Families - 14/02/2018
« Great »

Comfortable clean cozy hotel, by the heart of the city

Our hotel has responded to the review
Our hotel has responded to the review

Dear AGRININGTIYAS KUSUMADEWI, First of all we wish to thank you for your confidence in our services and highly appreciated for your time to share your experience stay with us, especially by pointing out our quiet comfortable room,. We have shared your great feedback to the respective team accordingly, and last but not least, our strategic location. We look forward having the pleasure to welcome you again at Mercure Jakarta Sabang Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Uningo Families - 14/02/2018
« good »

good, but on the way to to smell smoke

Our hotel has responded to the review
Our hotel has responded to the review

Dear GREG YOPI JONES, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also noted your comments regarding the smell of smoke, please accept our sincere apologize for all the inconvenient Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Anonymous Couples - 12/02/2018

Everything was perfect. Capuccino in the lobby was excellent. Thanks for everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RENATA KROBOT, Thank you for spend your time to share your wonderful stayed experience in Mercure Jakarta Sabang. We are very happy to know that you are very satisfied with our service and product. We look forward to welcoming you again in Mercure Jakarta Sabang in near future Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Suroto Business - 12/02/2018
« Good experience but lack of something »

Love the hotel but not the room for I am not smoking but was given the smoking room. Used to be upgraded to the bigger room but not this time for it was not available. Greeted warmly when I checked in by Mr Zul if I’m not mistaken. Still miss the impeccable service provided by miss Elvina and Ms Sari, but I can’t complain more since the front desk officers available did not really know me well. When I checked out, it was fast, friendly but still, can’t feel the warmth hospitality service provided by the two ladies, Ms Elvina and Ms Sari.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SUROTO, It is with deep regret to hear that you had an unpleasant stay during your recent visit with us, please accept our sincere apologies for all the shortcomings that you experienced. Our Customer's feedback is our most precious source of information in order to try to consistently improving our services and facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Nl Business - 12/02/2018
« Was given a non-smoking room that smelt strongly of smoke »

Was given a non-smoking room that smelt strongly of smoke and was unable to change rooms due to no other room being available. All my clothes smelt of smoke afterwards and I was unable to wear them again for the rest of my business trip. Very dissatisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear nirva, Thank you for staying at Mercure Jakarta Sabang and for the time you took to share your review about our Hotel. Kindly accept my sincere apologies for the inconvenient experience you had during your stay. Please be sure that corrective action has been taken and that it will always be our commitment to keep on improving our services in order to meet our Guest's expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Fedrick Solo - 12/02/2018
« quite good room for training and well serve food at restaurant »

im not staying there just for google training. but internet speed alittle bit slow if out of reaching area

Our hotel has responded to the review
Our hotel has responded to the review

Dear fedrick, We thank you very much for your kind review about us. We have shared the feedback with the rest of the team, who would be more motivated in delivering a better service even more. We will constantly keep up our efforts on improving our guests' satisfaction We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Deddy M. Families - 09/02/2018
« clean, good food, »

Overall good, but noise from outside ( fogging machine sounds or something ) a bit disturb our sleeping

Our hotel has responded to the review
Our hotel has responded to the review

Dear DEDDY M., Thank you for sharing the comment with us. Our sincere apology for the inconvenience you had during your stay with us. This will be our further follow up for future improvement Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Kazimi Friends - 09/02/2018
« The best customer service »

Very nice clean Hotel good Location nice big rooms the customer service is best part Very very friendly staff Specially ZUL is very nice person he is kind and helpful ZUL is the front desk Man with warm welcoming smile always He helped us a lot Thank you ZUL Definitely we Will be back and Definitely recommended

Our hotel has responded to the review
Our hotel has responded to the review

Dear KAZIMI SAID, We would like to thank you for choosing Mercure Jakarta Sabang as your accommodation choice during your recent stay in Central Jakarta and for taking the time to share your recent experience. We are very delighted to know that our associates were able to meet your expectation and the excellent service given during your stay with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words have been passed on to our teams who made your stay a pleasant one. This will certainly motivate them to keep up the good work We hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Daffodil Friends - 08/02/2018
« Great hotel »

Very nice workers

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR. DAFFODIL REALIZA, We would like to thank you for choosing Mercure Jakarta Sabang as your accommodation choice during your recent stay in Central Jakarta and for taking the time to share your recent experience. We are very delighted to know that our associates were able to meet your expectation and the excellent service given during your stay with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Mercure Jakarta Sabang Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Affilianto Friends - 08/02/2018
« great »

excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR. AFFILIANTO, We thank you very much for your kind review about us. We have shared the feedback with the rest of the team, who would be more motivated in delivering a better service even more. We will constantly keep up our efforts on improving our guests' satisfaction . We all looking forward to welcome you again at Mercure Jakarta Sabang in the near future. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Taufik H. H. Friends - 06/02/2018
« satisfied »

good breakfast good staff nice room

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR. TAUFIQ H, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Jessica C. Business - 05/02/2018
« Great city hotel »

I really enjoyed this hotel, staff really friendly, rooms extreamly comftable. Good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR.JESSICA C., We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Allan B. Business - 03/02/2018
« Dissappointing »

While the property is nice, I found the service below where it should be and I had difficulties with the room service menu. I called and asked to speak with the duty manager who was apparently "unavailable".

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR. ALLAN B., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Sabang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Tri L. Business - 01/02/2018
« Mrs »

nice and comfort

Our hotel has responded to the review
Our hotel has responded to the review

Dear MRS. TRI LISNAWATI, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

TripAdvisor review
Family - 01/02/2018
« Perfect location »

We stayed there during New Year eve. Perfect location to spend your new years eve. It's pretty near to Monas and Bunderan Hotel Indonesia. Friendly staff and good food. The staff are excellent, considering in the hectic situation like new years eve.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Atmo2016, Thank you very much for giving review to Mercure Jakarta Sabang, we very appreciate it. We are so happy to know that you satisfied with our hotel and service. Hopefully you could return to our hotel and stay with us again very near future. Kind regards, Gunawan Widodo

AccorHotels certified review
Alfa Couples - 31/01/2018
« Overall Good Experience »

Overall it was a good experience, a standard 4 stars hotel. However, it seems they were tightening their cost of service. The welcome drink should had been better if they could give more choices for their platinum member, not just coffee tea and juices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR. ALFA DHARMAWIJAYA, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. After receiving your feedback regarding welcome drink, I immediately discussed the communication efficiency with the departments to ensure such incidents never happen again and they can be addressed via our ongoing Le Club member training programs Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Eric Business - 31/01/2018
« Not fulfill it comitments »

Unable to give the promised reduction! Avoid this hotel! I choose this hotel for each month for the next six years. As I was disappointed, I will choose another hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR. ERIC DUPONT, First of all, please do accept my sincere apology for not being able to deliver what has been our promise in regards to your recent stay with us. Rest assured this has been my priority to fixed all the challenge that you have faced during your stay with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Anonymous Solo - 31/01/2018
« Great service »

Nice complimentary breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR. HUBERT CHAKUCHIN, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

AccorHotels certified review
Anonymous Business - 30/01/2018
« Good »

Not really having great and warm welcoming greetings from receptionist. I don't know whether she's having bad day or sort of, but I expect a warmer greetings from her. First, she gave me smoking room. Well, since I booked this room through other people (in groups), I forgot to tell my conditions. Yet, she didn't even offer me with non-smoking room. And then, she charged my room incorrectly. My bad that I didn't realize that I supposed to stay only for 4-nights, but she charged me for 5-nights. My transaction has been cancelled, but it takes time for the financial institution (bank) to give my money back. Please be considerate and more careful with guests. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear MRS. ATIQAH AMANDA SIREGAR, I personally would like to apologize that your experience at our hotel was not up to your expectations. We always try to provide each guest with excellent service and unfortunately we were not able to achieve it with you Thank you for sharing your comments and feedbacks, I assure you that I have personally shared your feedback with the necessary people and addressed the shortcomings with the team in order to avoid the same to happen in the future. We hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

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