Hotel - Mercure Jakarta Sabang
Mercure Hotel Mercure Hotel

Mercure Jakarta Sabang

4.0/5 704 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre  (Nearby)
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:00-00:00
    • Opening hours : Week-end 06:00-00:00

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 163 rooms
  • 90 non-smoking rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • Suite Box
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 2,645 reviews

Our guest reviews for Mercure Jakarta Sabang

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 704 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Khairul M. Couples - 07/12/2018 AccorHotels certified review
« Great Central Location Coupled with Amazing Indonesian Hospitality »

The experience was up to Mercure standards. the location in central Jakarta was excellent. The food served at the restaurant was value for money and tasted spectacular. For me the highlight of the experience has to definitely be the graciousness of the hotel staff. They really represented what Indonesian Hospitality is all about by being very hospitable, kind, warm, friendly and most importantly having the genuine concerned attitude towards the guest every single needs. Kudos to the team at Mercure Jakarta Sabang for their passionate in protruding the wonderful Indonesian Hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KHAIRUL M., Thank you for your recent stay and comment being made during your stay. We are glad that you had a wonderful time in Jakarta! Your comment have been shared to all of our team and we are so happy to hear it. We hope to have you stay with us again in the future. Sincerely, Gunawan Widodo General Manager

S. Solo - 07/12/2018 AccorHotels certified review
« My second home in Jakarta. »

It is always good to be back at Mercure Sabang. The hospitality, the location and last but not least my favorite 502 room! The warm welcome from Mr. Zul and fast check in is always be a plus. The room service was good and the smooth check out is another plus point. Can’t wait to be back on March 7 - 10, 2019.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S., Thank you for taking time to give us a perfect score in TrustYou and write a wonderful feedback about your personal experience with Mercure Jakarta Sabang. It has been a pleasure for us to have a perfect rating from you and we definitely will share the feedback to our team. Thank you and we sincerely look forward to your returns. . Kind regards, Gunawan Widodo General Manager

Jung Y. H. Business - 07/12/2018 AccorHotels certified review
« Not bad, Not good. So so. »

Overall rate of my experience at this hotel was not bad and also not good. Facilities inside my room was good. But... the condition of cleaning was little bit messy. Dusts and many dots on the floor. And the quality of breakfast need to be developed. Poor taste and poor line up. And especially, one female receptionist, she forgot my private requirement. It was related to make a reservation the spa inside hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jung Yong h., Thank you for staying at Mercure Jakarta Sabang and for the time you took to share your review about our Hotel. Kindly accept my sincere apologies for the inconvenient experience you had during your stay. Please be sure that corrective action has been taken and that it will always be our commitment to keep on improving our services in order to meet our Guest's expectations. We do hope to have another opportunity to welcome you back in our property, and we will be at your service. Sincerely, Gunawan Widodo General Manager

Ichiko Business - 06/12/2018 AccorHotels certified review
« Nice hotel for business trip »

Clean and nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear ICHIKO, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

Peter A. Couples - 06/12/2018 AccorHotels certified review
« Convenient location, Friendly staff. »

Room was very good, breakfast a bit ordinary for an Australian. Staff were helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER A., Thank for leaving such a lovely review to our hotel. We really appreciate for your great feedback, It's a pleasure to share with our team that you had enjoyable experience with us. Truly hope that we could host you again in the future to regain your faith towards our products and services again. Sincerely, Gunawan Widodo General Manager

Henny Families - 06/12/2018 AccorHotels certified review
« Recommended »

The staff very helpful and friendly, good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henny, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

Flora R. Families - 06/12/2018 AccorHotels certified review
« Nice place to stay overnight »

Cozy place, at the central of jakarta, nice room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Flora r., We thank you for your good feedback and glad to hear that you enjoy your stay with us. We would pass this good comment to our staff for motivate the team to always deliver a good service toward our guest. We look forward to welcome you back to our hotel. Kind regards, Gunawan Widodo General Manager

Sucipto S. Business - 06/12/2018 AccorHotels certified review
« Please check on the hotel maintenance »

Unpleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sucipto s. Thank you for taking the time to tell us about your experience at the Mercure Jakarta Sabang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gunawan Widodo General Manager

Syaiful Business - 06/12/2018 AccorHotels certified review
« Meet our expectation »

Basicly we didn't say for a night but just make fullday meeting package. Based on input from our colleague stated that their satisfied with hotel services.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Syaiful, We thank you very much for your kind review about us. We have shared the feedback with the rest of the team, who would be more motivated in delivering a better service even more. We will constantly keep up our efforts on improving our guests' satisfaction. We all look forward to welcoming you again soon to the Mercure Jakarta Sabang. Sincerely, Gunawan Widodo General Manager

Hussien Solo - 05/12/2018 AccorHotels certified review
« Bad experience despite of being a nice hotel »

The hotel itself is nice and the personnel are very friendly, however, they failed to meet my expectations when a serious problem emerged. There were minor defects in the room in the furniture, but a major issue appeared with the wash basin. As I tried to use the wash basin at night, it suddenly came of its place! If it weren't for the pipelines and the water tap, it would have certainly fell on my feet and broke them. I went down to front desk, they said the deputy manager has already left and the available receptionist came to see. They apologized and offered two options, moving me to another room (which means that I needed to repack and it was already too late) or to fix it on the spot. With the limited options I had to go with option two, meaning that I also had to stay up till they finished and another 20 minutes before using the water basin. I met the manager on the next day, he was very polite and nice. He kept saying that he promises the my next stay will be better and that will he personally make sure I get a better room. I don't think this was a professional way to deal with a guest who is completely dissatisfied with the place, especially that the odds to come back to Jakarta and stay in the same place again are nil. This was only a polite way to handle it which reflects how much the Mercure Jakarta Sabang actually care about customers satisfaction. I have to admit that every one was polite, yet this is not enough for me to turn a blind eye to a such serious incident especially with the risk it poses to guests. In order to be fair, for those who are still interested to go there, here are the pros and cons: Pros: Friendly staff, clean rooms and nice breakfast. Cons: the room is too small and with limited amenities ( number and quality, e.g. the towels were old and rough) for this room price in Jakarta. You can get a much better room for 2/3 that price elsewhere. As mentioned the lack of maintenance. Breakfast had limited varieties for those who prefer international cuisine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear H., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Sabang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gunawan Widodo General Manager

Dian M. T. Friends - 05/12/2018 AccorHotels certified review
« Good hotel »

Im enjoy room and breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dian, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

Adnan I. Couples - 05/12/2018 AccorHotels certified review
« Very good and reasonably priced hotel »

We have already stayed in this hotel before. We came back because we enjoyed that first stay and we were not disappointed the second time either. The room was big, nicely furnished and calm. The service was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ADNAN I., Thank you for spend your time to share your wonderful stayed experience in Mercure Jakarta Sabang. We are very happy to know that you are very satisfied with our service and product. We look forward to welcoming you again in Mercure Jakarta Sabang in near future. Sincerely, Gunawan Widodo General Manager

Ari Business - 30/11/2018 AccorHotels certified review
« nice service and good breakfast tho confusing elevator. »

It was good and I think I would be glad to have the same experiences

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ari, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

Visi Couples - 21/11/2018 AccorHotels certified review
« Lit »

Magnificent room and services, although looking for a parking space would be hard in that area. All is great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Visi, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

Business - 18/11/2018 TripAdvisor review
« Basic safety issue ignored »

The hotel itself is nice and the personnel are very friendly, however, they failed to meet my expectations when a serious problem emerged. There were minor defects in the room in the furniture, but a major issue appeared with the wash basin. As I tried to us the wash basin at night, it suddenly came of its place! If it weren't for the pipelines and the water tap, it would have certainly fell on my feet and broke them.I went down to front desk, they said the deputy manager has already left and the available receptionist came to see. They apologized and offered two options, moving me to another room (which means that I need to repack now and it was too late) or to fix it on the spot. With the limited options I had to go with option two, meaning that I also had to stay up till they finish and another 20 minutes before using the water basin.I met the manager on the next day, he was very polite and nice He kept saying that he promises the my next stay will be better and that will he personally make sure I get a better room. I don't think this was a professional way to deal with a guest who is completely dissatisfied with the place, especially that the odds to come back to Jakarta and stay in the same place again are nil. This was only a polite way to handle it which reflects how much the Mercure Jakarta Sabang actually care about customers satisfaction.I have to admit that every one was polite, yet this is not enough for me to turn a blind eye to a such serious incident especially with the risk it poses to guests.In order to be fair, for those who are still interested to go there, here are the pros and cons:Pros: Friendly staff, clean rooms and nice breakfast.Cons: the room is too small and with limited amenities ( number and quality, e.g. the towels were old and rough) for this room price in Jakarta. You can get a much better room for 2/3 that price elsewhere. As mentioned the lack of safety concerns maintenance. Breakfast had limited varieties for those who prefer international cuisine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tourist63640453800, Thank you for staying at Mercure Jakarta Sabang and for the time you took to share your review about our Hotel. Kindly accept my sincere apologies for the inconvenient experience you had during your stay. Please be sure that corrective action has been taken and that it will always be our commitment to keep on improving our services in order to meet our Guest's expectations. We do hope to have another opportunity to welcome you back in our property, and we will be at your service. Sincerely, Gunawan Widodo

Betra W. Friends - 15/11/2018 AccorHotels certified review
« i am happy in here »

thanks for everything

Our hotel has responded to the review
Our hotel has responded to the review

Dear Betra w., We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

Zulfikri A. Business - 14/11/2018 AccorHotels certified review
« excellent surprise »

Great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear ZULFIKRI a., We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

Agus S. Business - 14/11/2018 AccorHotels certified review
« Excelent service »

Great experience, Can't wait to go there for another stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear AGUS S., We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

Arif S. Business - 13/11/2018 AccorHotels certified review
« Good »

Good standard room, nice staff, standard food, and good internet connection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arif S, We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

Perpusnas Business - 13/11/2018 AccorHotels certified review
« satisfying enough »

the food was good the rooms were great, nice service. but the meeting room wasnt large enough

Our hotel has responded to the review
Our hotel has responded to the review

Dear Perpusnas We very much appreciate your comments regarding your stay at the Mercure Jakarta Sabang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

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