Hotel - Sofitel Dubai The Palm Luxury Apartments
Sofitel Hotel Sofitel Hotel

Sofitel Dubai The Palm Luxury Apartments Hotel

4.0/5 253 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • DUBAI INTL AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Amod Jha (+971)0/44556677

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports
    • Boat excursions (Paying)
    • Pedal boat
    • Private beach
  • Downhill skiing  (Nearby)

Catering

  • Breakfast
  • 6 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Our rooms

  • 185 rooms
  • 26 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 1,082 reviews

Our guest reviews for Sofitel Dubai The Palm Luxury Apartments

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 253 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Families - 08/11/2018 AccorHotels certified review
« Fabulous Holiday »

We had a fantastic stay, nothing was too much trouble for the wonderful staff. The apartment was perfect.

Sarah B. Families - 07/11/2018 AccorHotels certified review
« Perfect »

From the moment we arrived we were looked after to a very high standard. All staff were exceptional, nothing too much trouble. We ate in all the restaurants and thoroughly enjoyed each dining experience

Gordon H. Families - 06/11/2018 AccorHotels certified review
« Relaxing and luxurious »

The hotel has a very laid back atmosphere and maintains a discreet, high quality service. As a result, we had a very relaxing holiday. Nothing is too much trouble for the staff. They make you feel at home straight away and are very proactive and friendly. Our youngest son, Max, has a severe peanut allergy. This was acknowledged by the staff at every meal. At each breakfast time, the chef came to see him, discuss his needs and then individually cook him his breakfast. That is the highest level of care and consideration we have ever had for Max, anywhere in the world, and it made a big difference to our holiday knowing he was being looked after.

Kerry D. Families - 05/11/2018 AccorHotels certified review
« Mrs »

Fantastic

Stuart C. Families - 05/11/2018 AccorHotels certified review
« Wonderful location with great service....just a shame about the room »

Overall very good. The service from every member of the hotel team was first class, and the location and facilities were great. Only slight negative was that we struggled to get dinner reservations at our preferred restaurants. Our biggest regret was the room. This was our big family holiday of the year and we chose the hotel many months earlier and had booked a 2 bed apartment with views. I told our children to expect something special from their first ever stay at a luxury Sofitel hotel. On arrival however we were told our room was not available. We were offered either a 2 bed ground floor with no view or 2 separate rooms with views. After a very long day and flight we were all tired so we just wanted to get settled so we agreed to the two rooms. The rooms themselves were fine but it just spoiled the dynamic as we weren't together in the same way as a family, and after a day or two we regretted our decision but the thought of packing up and moving rooms again didn't appeal. So I guess in summary, we were just disappointed that we didn't get what we'd booked and paid for, and the general feeling of a 'downgrade' at the start of the holiday just didn't feel right. That being said, the quality of the service and friendliness of the staff throughout our stay was faultless, and there was always someone on hand to help.

G. Families - 04/11/2018 AccorHotels certified review
« Great service, wonderful apartment »

Beautiful hotel, apartment perfect. All members of staff excellent and 100% at our service, would do anything to meet our demands. All staff willing to go above and beyond everyone always very polite and friendly. Pools great. The world eatery very nice for breakfast, lunch and dinner although food a little slow arriving at the table. One big downfall of hotel the Manava restaurant. Very limited choice, particularly starters and desserts. Difficult to find something for children to eat. Alot of the dishes were very spicy and this everyday no matter what the theme was. Us european people not always keen on spicy food! I feel this restaurant needs a pasta/pizza station, very surprising it doesn’t have one as most hotels i have stayed in do. Buffet particularly disappointing as we have stayed at the atlantis hotel twice and their buffet truly amazing, not even comparable. I would stay here again as hotel and staff wonderful, one small problem the dinner buffet, luckily we found the world eatery very nice.

Alan H. Families - 04/11/2018 AccorHotels certified review
« First class experience the whole week »

Apartment was very spacious, with great facilities, kept very clean by the daily maid service. Plenty of fresh water daily on the house. The maui pool team that serve the beach were amazing. Great service. Even though drinks are expensive. Beach towel guys always ready to help you. Well worth a small tip each day. In my opinion Portahouse Steak restaurant was the best by far. Although even with our half board vouchers we were never left hungry. Breakfast was ok but could be better. Especially as most people visited the world eatery. As the other breakfast restaurant wasnt as good. Need more facilities for doing toast. One toaster not enough. Overall great hotel complex , great staff First class holiday. Thank you. We will be returning

Alistair F. Families - 04/11/2018 AccorHotels certified review
« Fantastic family break »

Superb - staff were excellent as were the pools, beach, apartment and food

Vin Families - 02/11/2018 AccorHotels certified review
« Welcoming, comfortable and personal »

This was our 6th trip and we have lived it every bit as we did the first time. It’s nice to be welcomed by familiar faces and the extra mile they go to to make us even more welcomed. I would like to in particular single out Lasantha Fernando. He has been perfect in his hospitality and attention from our first trip to this most recent trip. He is a great asset to your hotel.

Jo Families - 02/11/2018 AccorHotels certified review
« Amazing, only lost marks for high beverage prices »

We had a wonderful holiday, there are only a few small things that need to change to make it perfect

Anonymous Families - 02/11/2018 AccorHotels certified review
« Great relaxed environment »

A great place Environment perfect Restraints could be more flexible with dine around Breakfast busy needed more places Overall a great place

Sue W. Families - 31/10/2018 AccorHotels certified review
« Quality time in a luxurious but extremely warm and friendly environment »

Excellent recommendation from our Kuoni travel agent who had stayed personally at the hotel so was able to give first hand experience. Sofitel is a very well kept secret amidst a range of very prestigious hotels. We would definitely chose Sofitel over others when we come next time. The client services, attentiveness and quality of food in restaurants as well as the extremely capable staff in the Gym are second to none.

Jb Families - 28/10/2018 AccorHotels certified review
« Nice location with very attentive staff »

After a 7 hrs flight from Singapore we arrived at 7 am at the hotel not expecting to get the room already. We were very pleased that we got the room already 1.30 hrs later. Location is very nice and in good shape. There are various pools the stay and relax. The only negative is that there are not enough beach coaches and one needs to get up very early to reserve. Breakfast buffet is of very high quality with many varities of different food. Housekeeping did an oustanding job: Room was very clean and brought always in perfect order, they filled up complementary water and installed a cloth drying rack as they realized that we use the washing machine. The following points could be improved: - Pool is closed in the morning till 8am - an early morning swim is not possible. I would accept "no lifeguard on duty, swim at your own risk". - Porterhouse Restaurant: Staff at the evening we stayed there was not very attentive (compared to the rest of the staff in the resort). We had to ask twice to get the glas of wind ordered, same to get an another bottle of mineral water. The table besides us was not cleared after the guests left for almost an hour! We ordered "Crab Cake" as appetizer (knowing this dish very well from many visits in the US) but it was made out of the deep frier - not what we expected. We told it the waitress to share our feedback with the chef but no reaction. Steas were very good.

Hessa A. Families - 28/10/2018 AccorHotels certified review
« amazing experience »

It is one of my favorite hotel , i really enjoyed my experience there as usual , the staff were so nice with us . rooms are very cleaned . the interior design amazing and the space of balcony is great . Hotel's facilities are variety and enjoyable where you can use it during your stay too add more joy to your trip. different restaurants are available there as well with different cuisine. the hotel has very good location that you can enjoy the beach and do jogging early in the morning in the palm and enjoy the sunrise. strongly recommended.

A7mad Couples - 28/10/2018 AccorHotels certified review
« Good stay »

All good

Dieter Families - 28/10/2018 AccorHotels certified review
« Good Family destination »

Service very friendly and attentive, most appreciated the big space in the apartment. Food experience quite OK but reasonably good wine options poor, steakhouse overpriced for what the steak offers taste-wise. Missed a bit the Arabic touch. Overall a great option for a family with young kids. Unfortunately my stay points were not credited towards my Accor account 30…64858. Now I need to intervene to get that fixed, a bit annoying.

Iain M. Families - 27/10/2018 AccorHotels certified review
« One of the best hotels I've ever stayed in. »

It was our first trip to Dubai and we were not disappointed. From the moment we checked in the staff were professional, cheerful and helpful. For example, we arrived at 8am and even though we knew we would possibly need to wait until 3pm to access our room, the front desk manager gave us a room immediately - it was much appreciated. The room itself was the most luxurious room I've ever stayed in, relaxing by the pool was great and the various restaurants were amazing. We'll definitely be back.

Gareth H. Families - 27/10/2018 AccorHotels certified review
« Great 5th stay at Sofitel The Palm »

We have been coming here for 5 years as it is a really beautiful hotel with great food and massive rooms. It is also much better value than most Dubai hotels, particularly when the size of the rooms is taken into account.

Paul B. Families - 27/10/2018 AccorHotels certified review
« Fantastic »

The service we received from every member of staff at this hotel was first class!!!

Sharon F. Families - 23/10/2018 AccorHotels certified review
« Mrs »

Great hotel, very clean and staff were amazing. The only issue I have is we arrived from a long night flight at 10.30am to be told we can't have any breakfast and we cannot access our room until 3pm. I have never visited a hotel where they have not provided us with some sort of food when we arrive that early. To be told also that we cannot access our room either was totally dissatisfing. My children were exhausted and hungry and they started to cry as they needed food and somewhere to rest for an hour. That has put me off coming to the Sofitel when we next travel to Dubai.

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