Hotel - Sofitel Dubai The Palm Luxury Apartments
Sofitel Hotel Sofitel Hotel

Sofitel Dubai The Palm Luxury Apartments Hotel

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4.0/5 190 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • DUBAI INTL AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Amod Jha (+971)0/44556677

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports
    • Boat excursions (Paying)
    • Pedal boat (Paying, Nearby)
    • Private beach
  • Downhill skiing  (Nearby)

Catering

  • Breakfast
  • 6 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 185 rooms
  • 26 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 649 reviews

Our guest reviews for Sofitel Dubai The Palm Luxury Apartments

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 190 reviews
AccorHotels certified review
Anonymous Families - 17/02/2018
« Like every thing »

Nice experience

AccorHotels certified review
Linda B. Couples - 16/02/2018
« Always very good »

Service good friendly staff, allway good

AccorHotels certified review
Abdulhadi A. Families - 14/02/2018
« It’s not like what I expected but it’s good »

The apartments it’s not that’s luxury and it’s take long wait for transportation

AccorHotels certified review
Terrie Couples - 12/02/2018
« Fantastic »

Hotel overall very nice. Room needed a bit up dating the chairs was very wear and tear as well as the plug sockets falling out causing danger. The breakfast very over priced a part from that staff was extremely nice.

AccorHotels certified review
Kenneth B. Business - 11/02/2018
« Excellent service and facilities, but really surprised and disappointed with the non-flexibility when trying to check-out a day earlier »

Would have been a 10 out of 10, the service and facilities were excellent. I normally use SPG - and Marriott Rewards hotels, but very positively surprised with Sofitel. Traveling 75-100 days a year, this was a good alternative. My rating however will only be 7/10 due not being able to check out a day earlier without paying for the entire stay. As a business traveler I expect this flexibility, and I normally have this flexibility wherever I go. I further believed my company booked at least 150 nights with Sofitel for this event which makes it even more difficult to understand that you can't check out a day earlier without paying. This further makes me wonder whether Sofitel is the right option to use as a business hotel. As said, really unfortunate otherwise it would have been the perfect stay............... Furthermore no one asked me whether I would like to join your loyalty program, which I found a bit strange.

AccorHotels certified review
Z. Friends - 11/02/2018

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., Thank you for taking the time to share your feedback following your experience at Sofitel The Palm Dubai. We are delighted to learn that you had a truly enjoyable experience and our products and services were meeting your expectations. We certainly look forward to welcoming you back, and to continue ensuring you have many more Magnifique stays with us. Sincerely, Guest Experience Team Sofitel The Palm, Dubai

AccorHotels certified review
Timo Families - 11/02/2018
« Great »

Fantastic

AccorHotels certified review
David M. Families - 07/02/2018
« Overall a superb hotel with great customer service. »

We all thoroughly enjoyed it. The facilities in the hotel were first class. The staff were excellent and couldn't do enough for you.

AccorHotels certified review
Samer A. Families - 06/02/2018
« Wonderful »

All were really great, the friendly stuff everywhere, the services are prefect thanks

AccorHotels certified review
James Couples - 05/02/2018
« Brilliant »

It was my partner's birthday on the first day of our stay at Sofitel. Upon check in we were offered a complimentary room upgrade to one of the apartments, this was incredible and made our stay even more enjoyable. The staff and facilities were superb and I cant recommend this hotel highly enough. Keep up the good work!

AccorHotels certified review
Saeed A. Families - 05/02/2018
« Housekeeping and food very expensive »

Overall good except housekeeping and food was very expensive plus that my wife had food poison.

AccorHotels certified review
Dave S. Families - 01/02/2018
« Beautiful Stay »

We had a fantastic holiday at Sofitel Dubai The Palm. The hotel setting was beautiful and the staff were friendly and excellent. In particular, our room attendants added some really nice touches which made us smile, such as leaving our child's soft toys in new fun places each day and noticing we took water with us to bed and therefore making sure we had bottles by our bed each night. We had an apartment which was spacious and very well appointed. It worked excellently for us travelling with a 1 year old. My only disappointment was that a few items in the room were a little tired, e.g. leather worn on the chairs and a dented bin in the bathroom. Just minor things and would certainly not prevent us from coming back.

AccorHotels certified review
Svetlana T. Friends - 31/01/2018
« Disspaointed »

The service on reception is bad. They keep me waiting too long and even on dog them was free but didn't ask me to come and other ppl come to them who was after me in a row. The furniture is very bad in the roo. .very old and not too. For this money bad condition.the bad not white but grey.not good................

AccorHotels certified review
P C. Families - 28/01/2018
« Excellent holiday »

Excellent holiday

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. c., We very much appreciate your comments regarding your stay at the Sofitel Dubai The Palm Luxury Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for making Sofitel The Palm your resort of choice. We look forward to welcome you back soon! Sincerely, Guest Experience Team Sofitel The Palm, Dubai

AccorHotels certified review
Mari T. Families - 24/01/2018
« Everything met our expectations »

We were warmly welcomed to the hotel. The apartment was nice and clean. There is high standard service throughout the hotel. We loved the kids club and pool areas.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Tuovinen, We very much appreciate your comments regarding your stay at the Sofitel Dubai The Palm Luxury Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for making Sofitel The Palm your resort of choice. We look forward to welcome you back soon! Sincerely, Guest Experience Team Sofitel The Palm, Dubai

AccorHotels certified review
Obaid A. Families - 20/01/2018
« Excellent and pleasent stay at sofitel the palm »

Excellent resort for the family and one of the best in the palm and staff are friendly and very professional. Facilities are excellent and breakfast was outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Sofitel Dubai The Palm Luxury Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team Sofitel The Palm, Dubai

AccorHotels certified review
Andy Families - 20/01/2018
« New Year R&R on the Palm »

This was our second New Year break at Sofitel on the Palm which speaks for itself. Sofitel is a low level resort hotel on the outer leaf of the Palm - our preference over high rise blocks nearer the city. We wanted sunshine, low key yet quality service with out venturing too far. We also wanted a New Years Eve party which the hotel provided with fine dining, excellent live music on the beach front and fabulous fireworks - a lovely way to see 2018 in. All of this was achieved seamlessly by Sofitel and their very attentive and courteous staff - with a smile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Sofitel Dubai The Palm Luxury Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team Sofitel The Palm, Duba

AccorHotels certified review
Mrs.n. Families - 19/01/2018
« Excellent »

We enjoyed the hospitality of your staffs,well trained,well mannered,friendly.keep it up.,From the day we checked in till we left,it was a beautiful experience.infact we extended our stay for one more day though our work was in the old city.Extremely impressed to see the wide spread variety of breakfast(in fact being a vegetarian they made some special food for me);and the staffs especially Ms.janet,Mr.sridhar,Mr.chandra all were kind enough to take care of personally to make us comfortable. In the reception while checking out made very easy by Mr.ismail,ms.vashee . I must mention about Mr.tularam, who was with us through out our stay to make us feel at home. It was very comfortable for three adults to stay in the unit which was really huge. Mr.sridhar was incharg of our room and he did a great job .and the mini bar and all the other things were extremely good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. N., We very much appreciate your comments regarding your stay at the Sofitel Dubai The Palm Luxury Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team Sofitel The Palm, Dubai

AccorHotels certified review
Marcio B. S. V. Families - 19/01/2018
« Awesome »

Fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., We very much appreciate your comments regarding your stay at the Sofitel Dubai The Palm Luxury Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team Sofitel The Palm, Dubai

AccorHotels certified review
Morven S. Families - 14/01/2018
« Relaxing »

We had a very enjoyable time. Nestor was brilliant, our room wasn’t ready on arrival and he took us a tour of the grounds, found sun beds for us and came back for us when the room was ready. He really did make a great first impression. The room was fabulous but only set up for 2 rather than 4. I was disappointed that half board didn’t really mean half board and there was also a very embarrassing incident when my 13 year old twins were told that had to eat from the children’s menu despite it being for 5-12 year olds. The water assault course was very good. I would say that the restaurants need more staff as plates were often not cleared away and that attracted birds to come to the tables which was not pleasant. The beach service could often be extremely slow as well. I was disappointed that our room was positioned in a way that meant it got no sun at any point during the day and would be something I’d request on return. Overall we had a good time at the hotel and would consider returning and recommending to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Strange, We very much appreciate your comments regarding your stay at the Sofitel Dubai The Palm Luxury Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team Sofitel The Palm, Dubai

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