Hotel - Sofitel Dubai The Palm Luxury Apartments
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Sofitel Hotel

Sofitel Dubai The Palm Luxury Apartments Hotel

East Crescent Palm Jumeirah 
55558  DUBAI
UNITED ARAB EMIRATES

170 reviews
TripAdvisor Rating Based on 170 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air Conditioning
  • DUBAI INTL AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Amod Jha (+971)0/44556677

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports
    • Boat excursions (Paying)
    • Pedal boat (Paying, Nearby)
    • Private beach
  • Downhill skiing  (Nearby)

Catering

  • 6 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 185 rooms
  • 26 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 244 reviews

Our guest reviews for Sofitel Dubai The Palm Luxury Apartments

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 170 reviews
AccorHotels certified review
Ahmed D. Families - 19/07/2017
« Good  »

The staying was good I enjoyed the facilities and the service which is provided by the hotel with my family and I left happy. However when I reached home I saw scratch in my car I talk to hotel by phone since I couldn't come back but I couldn't fine specific person to Handel my case and after long try I found some one and I explained him the problem. I got call next day from I don't know which department saying that the scartch was already there when u checked in. I asked him to prove that by capturing me the the scartch when I checked in which showing in CCTV as he mention but he didn't call me back. I tried to call many times but the operation transferred me the security but the don't answer till the line disconnected. And I give-up with negative impression actually.

AccorHotels certified review
Monvi O. Friends - 17/07/2017
« Relaxing »

Laid back and relaxing

AccorHotels certified review
Ameera G. A. K. Families - 16/07/2017
« good , ralax »

it was good place for relaxing and the children had fun also

AccorHotels certified review
Anonymous Families - 16/07/2017
« Great place »

Quite place to spend it with family

AccorHotels certified review
Mr S. Families - 15/07/2017
« Pleasent staff. Facilities fantastic.  »

Extremley pleased with stay. Apartmenta are fantastic size and design lovley. Kids club brilliant. Only downside was lack of evening entertainment and swimming pools close a little early

AccorHotels certified review
Matar A. Families - 14/07/2017
« Cool experience »

My experience was great I have a nice time with my family in your hotel, I really were about the nice view outside🙂

AccorHotels certified review
Aljazi A. Business - 14/07/2017
« Wasn't as expected  »

Sofitel is one of my favorite resorts in dubai. However, my last stay at the hotel wasnt as satisfying as before.

AccorHotels certified review
Shawnie Families - 14/07/2017
« Vacation in the east »

The staff was very attentive an courteous¸ the apartment was spacious/quiet, and the kitchen was perfect for warming up late night snacks The grounds were beautifully maintained, great for early morning or evening walks. The pool and beach was the cherry on top for the perfect vacation. Only negative was the food, wonderfully plated, but lack of flavor.

AccorHotels certified review
Anonymous Families - 12/07/2017

It was wonderful

AccorHotels certified review
Valentina C. Families - 12/07/2017
« Our experience was above and beyond the expectations. »

The hotel staff made us feel so welcome. Moustafa, Hasaan, and Hamamie Asfan did their best to accommodate our family at very high standards. (I apologize if any names are misspelled.) This trip is definitely one to remember.

AccorHotels certified review
Tasnim Friends - 12/07/2017
« Best hotel I've ever stayed at!!!! »

My stay at the Sofitel was the best experience of my life, the hotel was absolutely stunning, we had a wonderful room with the most stunning view, room was very clean, hotel staff were amazing and very friendly, always ready to help! I would definitely recommend this place to everyone (it is a more family resort). We spent 5 amazing nights here and I hope to come back!

AccorHotels certified review
Suzanne Couples - 10/07/2017
« Ten out of Ten »

Our one night stay at the Dubai Palm Resort was extremely enjoyable . The overall service, staff and hospitality was excellent and the location in the Palm area was quiet and away from the hustle and bustle of the city centre. We would definitely recommend this resort to friends and family when visiting Dubai.

AccorHotels certified review
Abdullah B. Families - 10/07/2017
« Mr. Abdullah Banaeomoon »

Wonderful time I had , I will visit again and again.

AccorHotels certified review
Dawn Families - 10/07/2017

It was nice and services were up to standard and more than satisfactory..

AccorHotels certified review
Ziad Families - 08/07/2017
« Perfect ! »

It was a great start Staff are very helpful and polite . Place is clean and well organized !.

AccorHotels certified review
Anonymous Families - 05/07/2017
« Not good  »

Not good

AccorHotels certified review
Yahya Families - 05/07/2017
« Magnificent »

This my second time to the hotel with the family and definitely will be coming back

AccorHotels certified review
Stephen (. Families - 04/07/2017
« It was a beautiful hotel with fantastic rooms. »

I was really looking forward to this experience as we have never stayed in a hotel as nice as the Sofitel on the Palm. Before we even arrived, I sent an email to your reservation address that was given to us to ask about a cot for the baby. I didn't get a reply and hence had to call the hotel directly to find out if it was sorted (and it was thankfully). However, you should know I recieved a response on the third day after we had arrived saying that the cot will be in the room upon checkin (the person responding didn't even realize we had been at the hotel three days already). Strike 1. When we first arrived, I was immediately put off. We had ordered a one room apartment through booking.com with a sea view. After checking in, we had a really nice person named Bonniface drive us to the room. When he realized the room was wrong, he waited with me while I called reception and then drove me back to the lobby. The receptionist was very helpful, however, she proceeded to tell me that she should not be upgrading me as the room I booked was not a seaview and was a mistake by the marketing manager who put it wrong on the website. She made it seem that she was doing me a big favour, when as far as I was concerned, the email (which I showed her) blatantly stated that I would receive a room with a sea view. The fact that the marketing manager made a mistake on the description is of no concern to me and did not need to be brought to my attention. Strike 2. When I went back to my room, I did not have a porter come with me to help me shift my bags to my new room or move the cot (I had to do this myself) which meant moving the cot and three suitcases plus a stroller into the elevator and taking it up 4 floors. Needless to say, this was not a good first impression. Strike 3 and it's only the first day. The room was great and I was impressed with the high end ammenities (bose speakers, and an amazing microwave/oven, fantastic tub and the best rainwater showerhead I've ever used). However, the remote for the Bose radio was broken, and the surround sound had an irritating static when I turned it on and thus we had to just use the tv speakers and not the bose system. My daughter is 2 and on a sleep schedule. We called down to the reception and was informed the only restaurant open before 7 was the Maui Beach bar. We ended up getting a pizza and a wrap and both meals were a huge disappointment. The pizza tasted like a store bought frozen pizza and the wrap was adequate at best. I was expecting at a 5 star hotel, everything would be homemade and top notch. It was not. Strike 4. The next day we went to the main pool and was amazed at the service by the pool. The temperature controlled pool was lovely as the day was hovering around 45 degrees with humidity. We brought a floaty contraption for the baby and when we left, we ended up leaving it behind. The next day when we came back to ask about it, the man at the pool had no idea of even where to look and said it was probably taken by another guest. Strike 5. I went to the spa to book a massage and pedicure. I was immediately disappointed when I didn't have the option to have a female masseuse as the hotel policy is same sex massage. Fine, I understand we live in an Islamic country and the spas are separated so I booked a pedicure first and was pleasantly surprised to find out I had a female manicurist. She came into the men's spa to pick me up and then took me to her room (so if we live in an Islamic state, why are there women in the men's spa? Do men go into the women's spa as well?) To be fair though, it was the best pedicure I've ever had and I was very pleased with the experience. However, the massage was a different story and the masseuse (as pleasant as he was) was not a great masseuse. His hands had callouses which I found uncomfortable when he was rubbing certain areas. Strike 6. The room service was also a disappointment for several reasons. The first being that they charged an extra 15 dh to deliver the food (per meal). So we paid an extra 30dh to have, once again, just adequate food. When I asked if we could get food from one of the restaurants delivered to my room, I was met with a very friendly but firm no and that it was not the policy of the hotel and we must order room service if we want to eat in our room. Strike 7. The kid zone is a fantastic idea and a definite perk for parents who want a little quiet time. Unfortunately, since my daughter is under 2, I was expected to stay with her (which I think is fair) but the disorganization an chaos in the kid zone was ridiculous. There was a point where I heard one of the workers tell the kids that they should be outside enjoying the weather and the pool. "You shouldn't be here, you should really go swimming." Listen, I get it. I would be pushing the kids out the door too as it was absolute chaos in there, but in all fairness, more staff and structured activities should be planned and evident. Strike 8. Checking out needs some work. I was not called by the reception at the front desk to find out if I needed any help with my bags and whether we needed a ride to the lobby. Instead I got a message on my tv stating that the hotel is fully booked and we must check out at 12 noon. When I did check out, the person at the reception was over the top friendly (like it wasn't genuine and he was trying to too hard) and kept asking if everything was ok, but not really waiting for a response because he really didn't have time to really deal with my issues as there were 15 people behind me waiting to check out. So all in all, my experience wasn't all that I was expecting. The actual hotel was wonderful and well designed. The room was fantastic (really, really great). It's a lush environment and the beach and pools were beautiful. The food and the service just let me down and these were the things that should not be the case in a 5 star hotel.

AccorHotels certified review
Kim Families - 03/07/2017
« Disappointed  »

After many recommendations we were very much looking forward to our stay at the sofitel. However, we left being very disappointed. There were a number of contributing factors but he main one was as follows: - dirty bedding on arrival - bins that hadn't been emptied on check in - calling 3 times for someone to come and assist us in making the sofa bed and no one arriving till 9:15pm, resulting in a very tired and grumpy 3 year old - a few hours after checking out I realised I had left my hair straighteners in the room. I immediately notified the hotel who informed me they had been found and that I could collect them whenever convenient. I returned the next day to be told by one of the front of house staff that they had not been handed in. After insisting on speaking to a supervisor and waiting over 90 minutes they were found! These are just a number of factors and I'm not normally one to complain but the service we received was upsetting and unsatisfactory. This was our first holiday as a family and one that we wish not to remember.

AccorHotels certified review
Anonymous Families - 02/07/2017
« Perfect! »

We stayed in a two bedroom apartment. It was very spacious and immaculately clean. It was away from the main building and pool so quiet. We stayed at the end of June so it was not too busy. The resort is beautiful and the staff could not have been more courteous and helpful.

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