Hotel - Sofitel Dubai The Palm Luxury Apartments
Sofitel Hotel Sofitel Hotel

Sofitel Dubai The Palm Luxury Apartments Hotel

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4.0/5 203 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • DUBAI INTL AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Amod Jha (+971)0/44556677

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports
    • Boat excursions (Paying)
    • Pedal boat (Paying, Nearby)
    • Private beach
  • Downhill skiing  (Nearby)

Catering

  • Breakfast
  • 6 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 185 rooms
  • 26 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 763 reviews

Our guest reviews for Sofitel Dubai The Palm Luxury Apartments

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 203 reviews
AccorHotels certified review
Akiely Families - 14/04/2018

Not sure where to start on this one. Trying to be objective but this hotel is honestly awful and very far from being 5 star. Let's start with arrival. We paid for a hotel car to collect us which was smooth and we arrived at the hotel at 10.30am. As the hotel had picked us up and we were travelling with a 1 year old, 3 year old and 11 year old we assumed they would have made an effort to get a room ready for us early, we were wrong. We were told our room was already vacant and shouldn't be long...after tears at the front desk and both my children crying (due to a night flight with no sleep) we were in our room at 2.40pm!!!!! (With access being gained to our second apartment at 3.20pm!!!!) We had to sit in reception for 4 hours. In our room were none of the items we requested. No high chair, no bath mat for kids and the wrong size cot.This spoilt our whole first day, as after a nap it was 6pm and evening was setting in. To give credit where credit is due the apartments we had (2 × 2bedroom apartments) were actually very very spacious and comfortable. And room service each day was very thorough. The apartments were well stocked and I felt they were good value, perfect for families and well located near kids club and kids pools. NOTE do not go to this hotel unless you have children, it is built for kids and there is NOTHING for adults only. The next day, fresh after some sleep we thought we would start again. No luck, a winding queue for breakfast out the door!!! And a 20 minute wait for a table...with 3 kids!!! The breakfast at World Eatery was in fact the low light and worst part of the holiday. Every day past 9.15am was a huge queue. Tables were not relaid with the correct cutlery, tea and coffee would be delivered with no spoons, you would be issued a table and wait 10 additional minutes for a high chair...the best part was the people dodging. It was so busy you dodged people and queued for eggs, toast, you name it, you queued. They ran out of water, took ages to replace watermelon, I honestly cannot complain about the breakfast enough if I am honest. An utter ripoff for what we paid for it and unfortunately started every day off badly. Now let's review the pools. Every pool was like a scene from Costa Brava, people crammed in like sardines with NO SPACE for anything with life guards sat there bored, staring at the floor and looking as enthusiastic as dead fish. The hotel was too busy for it's own good and clearly could not cope. A good example of this was the concierge. I tried on 3 separate days to get through to them on the phone and could not get through, kept getting passed to an operator and told they would call me back. This was basically between 10am and 2pm each day. Now to th3 restaurants. We tried Laguna, the buffet, Porterhouse and the beach restaurant during our stay. Food quality was food in all of them, but astronomically expensive. I genuinely felt utterly ripped off at the end of a meal, and with a glass of house champagne coating £40 in porterhouse (yes you read correctly £40!!!!!) Do not plan to drink a lot On our check out day we had booked a hotel transfer to the airport for 9am so one would assume they knew we were departing then. But the hotel felt it necessary to flash up a message on all our apartment TV screens on our last day telling us they were full and that we could not have late check Out, and to make sure all check out formalities were taken care of by 12pm - a polite way of saying f off when we're already paying them to take us to the airport before this time!!! A true example of how well all their systems talked to each other!! We left our holiday feeling utterly ripped off, with no positive parts to remember about the hotel,avoid at all costs unless you fancy a ten thousand pound Butlins week!

AccorHotels certified review
David H. Families - 13/04/2018
« Great hotel - however food and beverage outlets very expensive »

Beautiful hotel and rooms. Exepensive food and bev.

AccorHotels certified review
Shelley P. Families - 13/04/2018
« Lovely hotel »

We loved the apppartment, housekeeping amazing! The sad thing is drinks, your prices are far to high, even for Dubai!!! You should consider an all inclusive drinks package. Stayed at palm tree court and al aqah and both offer this.

AccorHotels certified review
Robert K. Families - 12/04/2018
« Lovely hotel, great service. »

Staff were exceptionally helpful throughout our stay. Accommodation was generally excellent.

AccorHotels certified review
Hakki S. C. Families - 10/04/2018
« We enjoyed our time in the hotel »

It is a nice, clean and well organised hotel.

AccorHotels certified review
Remi Families - 08/04/2018
« in one word. Amazing!!!! »

This was our first stay in Dubai and in the Sofitel. We have had a great time. We stayed there for two weeks with our three year old son, but we would have loved to stay longer. Everything is clean and the staff is very friendly. They do everything in their power to make your stay unforgettable. We stayed in the one bedroom appartment and that was beautifull and spaceous. There are 6 swimmingpools on the resort (one big one and 5 smaler ones) and because of that we never had the feeling that we were in a crowded resort. The beach is great. They have plenty of beds and umbrella's. The food is also very good. we enjoyed the world eatery the most (intimite with breakfst and dinner) The staff there were great. We visited Dubai Parks several times. There is a free shuttle service that drives there a couple of times per day. That was perfect. There is also a free shuttle service to the Dubai Mall and the Mall of the Emirates. We will definitely come back next year.

AccorHotels certified review
Anonymous Families - 05/04/2018

Our stay was very nice, but the service was not good enough

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., We would like to thank you for taking the time to share your feedback with us following your recent stay at Sofitel The Palm Dubai. It gives us great pleasure to know that you had a pleasant and satisfactory experience and many of our products and services were up to your standards. On the other hand, we would like to acknowledge the few points of your stay that did not fully meet your expectations. We would appreciate if you could share your points more in details at gu… to better understand what happened and take the appropriate measures to address the problems you faced and prevent recurrence in the future. Looking forward to your response, and wishing you a Magnifique day. Sincerely, Guest Experience Team Sofitel The Palm, Dubai

AccorHotels certified review
Vera Couples - 03/04/2018
« Extremely spoiling experience »

Careful thought has been put into creating the perfect hotel suite. Everything we could possibly want, was available. This is an amazing property with great facilities and awesome service. It is highly recommended.

AccorHotels certified review
Hessa Families - 03/04/2018
« Very good service and friendly staff »

My stay was great. I really enjoyed the place, services, pools. I am not satisfied with food specially the room service, except the breakfast buffet is very good. Wi fi is poor in the building.

AccorHotels certified review
Anonymous Families - 02/04/2018
« Clean and pleasant resort, superbly friendly staff »

Stayed in a two bedroom apartment which was of a very nice quality and clean, albeit a little soulless. Food in restaurants was very good. Staff were a highlight of the resort- very friendly and natural. Generally we stayed on the beach during the day, and despite fair number of guests we always found a quiet spot in the shade. Used the gym which was spacious and had high quality quipment.

AccorHotels certified review
Asad L. Families - 29/03/2018
« It was fantastic! »

I must say that the hotel and its staff were incredible. They accommodated every request I made and I could feel their genuine intent to ensure that their guests are comfortable and well taken care off. 'Sofitel The Palm Dubai' is a beautfiul resort with lovely people.

AccorHotels certified review
O. Families - 29/03/2018
« Very average »

Room was feeling old, in need of being refurbished, furniture old, sofas dirty with stains from being used for years, the kitchenette not equipped with sufficient tools to be able to cook properly, restaurants and Food overly expensive with a cappuccino at 10 dollars, wine by the glass offered by the restaurants very mediocre, buffet food average, selection at the second smaller breakfast restaurant very limited

AccorHotels certified review
Scott Friends - 25/03/2018

Everything was very good except the cost of food and drinks at the resort were stupidly expensive

AccorHotels certified review
R D. Families - 24/03/2018
« R.a.D. »

Super hotel. Would recommend to anyone. Joe in the World Eatery was very professional. The only downside was price of the drinks! Overall a fantastic place and would go back.

AccorHotels certified review
Sarah Friends - 22/03/2018
« Great »

Really enjoyable. Lovely staff, food and accommodation

AccorHotels certified review
Nicolas74 &. F. Families - 22/03/2018
« Went better than we dreamted it »

Taking the F. to the sun and escape Europe's winter weather, looking for some rest, pools and good food. We wanted a great place to stay at and we were not disappointed at all, the service was perfect and we were more than happy with our long stay at Sofitel.

AccorHotels certified review
D. S. Families - 19/03/2018
« Great experience, nothing to critizise »

great rooms, great meals, very nice service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Sofitel Dubai The Palm Luxury Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team Sofitel The Palm, Dubai

AccorHotels certified review
Claude F. Families - 18/03/2018
« A classy resort »

Well appointed apartments for families, several pools for kids and also quieter moments, a beach side towards the Dubai skyline, a large choice of restaurants... If it would not be for the attractions of Dubai landmarks and shopping one could just spend days relaxing. Excellent concierge service. There is nothing Joseph could not nor organise efficiently , with good advice and a smile.

AccorHotels certified review
Stuart H. Families - 18/03/2018
« Mr »

Perfect. Superb staff. Clean, efficient and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Sofitel Dubai The Palm Luxury Apartments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team Sofitel The Palm, Dubai

AccorHotels certified review
Jen O. Friends - 17/03/2018
« Amazing hotel »

Fantastic hotel, staff are amazing and all really helpful. Would definitely recommend. Suitable for groups, families or couples it has something for everyone.

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