Hotel - Sofitel Dubai The Palm Luxury Apartments
Sofitel Hotel Sofitel Hotel

Sofitel Dubai The Palm Luxury Apartments Hotel

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4.0/5 179 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor heated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Air Conditioning
  • DUBAI INTL AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Amod Jha (+971)0/44556677

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
    • Outdoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Solarium
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
  • Golf  (Nearby)
  • Tennis
    • Outdoor tennis court
    • Tennis
  • Beach and water sports
    • Boat excursions (Paying)
    • Pedal boat (Paying, Nearby)
    • Private beach
  • Downhill skiing  (Nearby)

Catering

  • Breakfast
  • 6 restaurant(s)
  • 5 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 5 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 185 rooms
  • 26 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 428 reviews

Our guest reviews for Sofitel Dubai The Palm Luxury Apartments

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 179 reviews
AccorHotels certified review
Cheng O. Families - 10/10/2017
« Fabulous experience and will return if we're able to! »

The hospitality shown by all the vast majority staff was terrific! Some remembered us from the year before which made us feel extra welcome. Dining at the Bottiega restaurant was terrific with our waiters doing an exceptional job and the chef even come out to see us when we notified our waiter of food allergies. The hotel was very of a very high quality!

AccorHotels certified review
Tony A. Families - 10/10/2017
« Great »

It was enjoyable

AccorHotels certified review
Souvik R. Business - 09/10/2017
« Its good. No doubt. Major improvement scopes are food and quantum of advance money asked »

Its good. No doubt. Major improvement scopes are food and quantum of advance money asked

AccorHotels certified review
Hayley W. Couples - 09/10/2017
« Fantastic holiday »

Fantastic holiday - we hope to return next year. Staff are very friendly, our room was upgraded because we mentioned it was our honeymoon. Most of the food was excellent. The beach and pool were never overcrowded. My only criticisms would be that the intalian night at the buffet restaurant was terrible and there is a very expensive holding fee for the room, which wasn't cleared from our account for over a week.

AccorHotels certified review
Mr L. Couples - 09/10/2017
« Superb stay »

The stay was superb and I could not have asked for any more.

AccorHotels certified review
Samer/samantha S. Families - 05/10/2017
« Mr »

Everything flows, it's huge but small, kids and adults are felt at home, kids club staff made our stay bearable and enjoyable

AccorHotels certified review
Andre K. Families - 04/10/2017
« Beautiful hotel »

Amazing staff, beautiful location , fabulous food , will definitely be back again

AccorHotels certified review
Bonnie M. Families - 04/10/2017

Wonderful!! Can't wait to return❤️

AccorHotels certified review
Lucho Business - 02/10/2017
« perfect with a minus »

Spa. my package included one hour massage each day. the first day, it went fine. the second day, I only got 45 min. cause the schedule was full. the third day it was full in the afternoon and evening. the forth day, it was ladies evening and they closed for men after 16:00. I explain early during my stay that I was there working and that during the day, I was not at the hotel. the first day when I tried to book the rest of the massages. One of their explanations was that the next days they only had female therapies available and that due to policy, they could not give massage to males. Well the second day, it was a female who gave me a massage!! there it goes the policy! In conclusion, I didn't get what I paid for!!! I feel that they should have more time available during the evenings when the demand for treatment is at the highest.

AccorHotels certified review
Tony B. Families - 01/10/2017
« Another good holiday at Sofitel the Palm »

Another good holiday at Sofitel the Palm excellent service but not without some problems. 1st class customer service. Excellent restaurants. However room quality standards need to improve to justify the 5 star rating. Management dealt efficiently with issues raised.

AccorHotels certified review
Ahmad A. H. Families - 01/10/2017
« A wonderful visit »

I write to thank all the staff and personnel at the Sofitel Dubai The Palm for your superb hospitality and impeccable service during my family’s recent visit (20-22 September). This is our fifth stay, each time with different family members we wanted to share this relaxing vacation experience with. Every time the reception staff - Mr. Mico for our fourth visit in july 2016 & Ms. Laurdis for our most recent visit - were extremely helpful, providing us with the best solution, according to our specific accommodation requirements. The rest of the staff ensured, in a warm, elegant and efficient way that our stay was peaceful & relaxing. We would also like to add that the hotel is beautiful & very elegant. The islands theme offers a perfect vacation impression while maintaining a high standard of quality.

AccorHotels certified review
Melissa Families - 30/09/2017
« A wonderfully relaxing holiday. »

From the second we walked through the door, we were treated exceptionally well. We were warmly greeted and this continued throughout our stay. The staff were amazing, the facilities were fantastic and we really did have an amazing family holiday here. My daughters loved the kids club, enjoying the planned activities and the movies. The restaurants were excellent and the daily breakfast was second to none. Whilst being out on the palm means you are slightly isolated, the Sofitel makes sure that you have everything you could possibly need without actually having to leave the resort. When we did leave the resort thought, we found the transfers to the malls really handy. We had such an amazing time and cannot wait to visit again next year!

AccorHotels certified review
Mohammad Families - 28/09/2017
« Nice resort »

Excellent facilities

AccorHotels certified review
Ulrik W. Families - 28/09/2017
« Okay »

Okay, the room smelled like sewage

AccorHotels certified review
Shirley B. Friends - 26/09/2017

Beautiful apartments and location but overall the customer service was excellent all staff were very friendly accommodating hard working and deserve the recognition they deserve for their contribution to the success of the resort

AccorHotels certified review
John Friends - 25/09/2017
« Good experience ruined by lack of after stay care »

Very much enjoyed our stay at Sofitel Dubai. The hotel, the room, the restaurants, the service, all very good. ...until. I left my iPad in the bedside draw. Housekeeping found it soon after departure and I received a phone call, however it was too late, as I had passed Immigration at the airport. Then starts the debacle that has tainted my view of Sofitel and there level of service. They charge an large amount to Express return my iPad. A week after arriving in the UK, it still was not even dispatched. We had friends meeting us later in the trip, so no worries?? Two weeks later, still no delivery!! So now it has been redirected to come home to Australia. a full week later and there is still not even tracking details. The use of an external lost and found by Sofitel has left a very poor impression of their service levels.

AccorHotels certified review
Farah B. Friends - 23/09/2017
« Amazing experience »

was amazing,beach,pools,the appartments,the ICE CREAM,the services all those things its was so good..there is small thing we didint like it..the breakfast.we prefer to be more options and choices for the breakfast... thank u

AccorHotels certified review
Walid Families - 21/09/2017

The resort was amzing, my kids like playing on pools. The apartment was big, clean, equipped with all kitchineet with fabulous veiw from the balancy to sea. I enjoyed the stay on this resort and recommded others to try it

AccorHotels certified review
Faisal Couples - 20/09/2017
« Enjoyable »

Excellent except in the night the noisy sound coming from apartment in second floor

AccorHotels certified review
Paula F. Couples - 20/09/2017
« Mrs p f. »

First time staying at the Sofitel would definitely love to return, my stay was so enjoyable 10 out of 10

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