Hotel - ibis Styles Brussels Centre Stephanie
Ibis Styles Hotel Ibis Styles Hotel

ibis Styles Brussels Centre Stephanie Hotel

4.0/5 677 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • Room service
  • Snack & beverage machine

Business services

  • Copy/print service available
See all services

Our rooms

Design accommodation with free Breakfast and free WiFi, individual safe, micro wave, refrigerator, hair-dryer and flat screen TV. Standard rooms all have a double bed and a bathroom with a shower. The spacious suites also have a small seating area.

  • 80 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • Microwave in room
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings
4.4/5 AccorHotels Rating 3,773 reviews

Our guest reviews for ibis Styles Brussels Centre Stephanie

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 677 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Manolis Business - 14/03/2019 AccorHotels certified review
« Excellent »

Enjoyable and really accomodating

Sandra Business - 04/03/2019 AccorHotels certified review
« Everything was perfect »

Great quality for the value. Nice and helpful staff. Very good breakfast. Location is perfect.. lots of restaurants around.

Antoni C. Friends - 04/03/2019 AccorHotels certified review
« Great value hotel and easy to get to »

Room was excellent as was breakfast and the staff were always willing to help

Anny Friends - 04/03/2019 AccorHotels certified review

Super

Astghik M. Business - 26/02/2019 AccorHotels certified review
« Overall ok stay »

Location is good, breakfast is ok. Just front desk staff could be more efficient, i.e. - at check-in I was charged a bigger amount. I came down next day, they said yes, we noticed, ok we will reimburse. They could have called me as soon as they noticed. - There was a strong smell in my bathroom, impossible to stay there and I had to keep the door always locked. I approached reception with that problem. The answer was: "I am sorry, I cannot do anything, because housekeeping has already left, and if I move you to another room, no one will clean this one, and we will sell one room less". (which was impolite and unprofessional way to handle the problem!) - my mother arrived very late at night (4am), all doors were locked, no one opened for her, so I had to go down to open the door for her - before check-out I approached front desk to ask specifically about my invoices: I made two reservations with different rates in purpose - to have two separate invoices. And I warned about that before check out. In 15 minutes when I checked out the receptionist printed me one invoice with both stays - opposite of what I needed and asked. I asked her to change and give me two invoices corresponding to my reservations. She said it is impossible because she already checked me out. I didn't feel like arguing and explaining anything anymore.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Astghik, Thank you for your feedback on your recent stay with us.<br> We truly value all feedback and I sincerely apologise that you were not entirely satisfied with your recent experience. <br>We apologise for the inconvenience with regards to the odour. Unfortunately, at the time we were unable to accommodate you into another room as we were fully booked and had no rooms available. Please accept our apologies for the poor services you received, when you had raised this issue. This level of service is certainly not acceptable and will be addressed with the concerned party.<br>With regards to the door being locked, we do keep the premisies secure and locked early mornings. However, there is an external phone that can be used to call our team members for any guest to enter during those hours. Also our night team were assisting with preparing the breakfast, so that is why they may have not been present at the front desk.<br>With regards to the invoice our receptionist was happy to modify it, but had not managed to as you had been short of time.<br> We hope to have the opportunity of welcoming you again in the future for a much better stay. Best wishes,<br> Sophie Laruelle, Front office Manager

Atul Business - 25/02/2019 AccorHotels certified review
« Comfortable stay with nice breakfast. Great Service. Best value for money in the center of Brussels. »

Very comfortable. Great service as always. Friendly, smiling and helpful staff! Convenient location. Great value for money. Limited bells and whistles but then affordable price as well. Nice decent breakfast. WiFi in the room was very poor, hence the overall satisfaction of 8. Otherwise if the WiFi was good, then the rating was a definite 9 if not a 10. Also maybe need to have better water drinking cups inside the room. The ones provided are too thin and fragile. Also maybe a roll of normal tissue papers will be useful. All in all a great hotel for business as well as tourism travelers. Recommended hands down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Atul,<br> Thank you for staying with us and for your kind review and recommendation.<br><br>We are delighted to read that you found our hotel to be of good value.<br><br>We are however sorry to hear of the issues which you experienced with the WiFi. There is planned improvement of our WiFi network for the very near future.<br><br>Also, as your feedback is important, we have noted your suggestion regarding drinking cups and toiletries.<br><br>It is pleasing to know that our breakfast and location were to your liking and that, in general, your stay with us was one of comfort.<br> The entire team looks forward to welcoming you back in the future. Best wishes,<br> Sophie Laruelle, Front office Manager

Anonymous Business - 25/02/2019 AccorHotels certified review

Room was nice and quiet. The breakfast was better than in my previous stay.

Mike Business - 22/02/2019 AccorHotels certified review
« Mr. »

Very comfortable and clean room. Staff are friendly and responsive to help guests. Hotel is conveniently placed within the city and tram station that links with the metro stations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike,<br> Thank you for giving us a perfect rating and for your kind words about our hotel. I’m sure the entire team enjoyed catering to your needs as much as you enjoyed your stay.<br> We look forward to welcoming you back to Hotel Ibis Styles Brussels Centre Stephanie. Best wishes,<br> Sophie Laruelle, Front office Manager

Anne K. Friends - 22/02/2019 AccorHotels certified review
« Warm welcome, nice room and service throughout the stay »

Very nice welcome at reception. Happy with room and facilities. Enjoyed tea and coffee available at all times. Excellent breakfast. Great location. Very pleased with my stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne,<br>Thank you for taking the time to share your positive review.<br> We do our best to ensure that our guests have the best experience possible with us, and it is truly rewarding to receive such positive feedback. Our entire team is delighted that you had a wonderful stay, and we appreciate your kind words about our excellent service and quality amenities.<br> We hope to have the pleasure of seeing you again on a future occasion.<br>Best regards,<br> Sophie Laruelle, Front office Manager

M Business - 22/02/2019 AccorHotels certified review
« Efficient »

Quiet room even if in front of the elevator. Same customer experience confirmed as the previous times

Akra Business - 21/02/2019 AccorHotels certified review
« Good stay »

Nice sized room. Bright and clean toilet and batch. Good Belgian breakfast. Satisfied with my stay.

X Business - 19/02/2019 AccorHotels certified review
« Ok »

Fairly priced for what you get, but in my stay two easy-to-fix problems. The smell in the room and bathroom were quite bad; and the desk does not have proper lighting

Our hotel has responded to the review
Our hotel has responded to the review

Dear X, We appreciate your feedback.<br> We are pleased to read that you appreciated our competitive prices. Thank you for bringing these matters to our attention; we will look into them immediately. In the future, please don't hesitate to notify our team during your stay so that we can find a quick solution.<br> We hope to see you again in the future. Kind regards,<br> Sophie Laruelle, Front office Manager

Marston Business - 11/02/2019 AccorHotels certified review
« Convenient, comfortable and well-priced hotel »

Found this hotel online (through a general hotel booking server) and it was a good choice: conveniently located (in a pleasant part of the city close to the centre and the Midi station), with a spacious, clean, comfortable and well-equipped room, and a great breakfast. The only downside was variable wifi access, bu that didn't cause any big problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marston,<br> Thank you for sharing your experience at Hotel Ibis Styles Brussels Centre Stephanie.<br><br>We are delighted that you found our location to be ideal.<br><br>It is however regretful that you had not made us aware of the issues which you were having with the WiFi , during your visit, as our team is always happy and available to assist.<br><br>Nevertheless, we are pleased to know that, in general, your stay with us was one of comfort.<br> We look forward to welcoming you again. Best wishes,<br> Sophie Laruelle, Front office Manager

Anonymous Friends - 08/02/2019 AccorHotels certified review
« Good »

I appreciate but room at street were noisy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest,<br>Thank you for taking the time to share your valuable review.<br> We are glad that you had a pleasant stay with us. However, we wish it was completely satisfying. Regarding the noise, we wish you had informed us during your stay so that our team would have found an immediate solution. We hope that the rest of the facilities were to your satisfaction.<br> We hope to welcome you back. <br>Best wishes,<br> Sophie Laruelle, Front office Manager

Gudrun L. Solo - 08/02/2019 AccorHotels certified review
« I love this hotel!! »

Wonderful quiet rooms to the back,sleeping with open windows...a LUXURY nowadays!!friendly staff,good breakfast

Vicente Couples - 07/02/2019 AccorHotels certified review
« Estupendo »

Magnifica

Val Couples - 04/02/2019 AccorHotels certified review
« A fantastic experience »

Very comfortable. The staff is very friendly, efficient and helpful, the rooms clean, spacious and nicely decorated. Access 24/7 to good coffee and hot chocolate as well as the croissants and pains au chocolat from breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest,<br>Thank you for such a positive review and the top rating.<br> We are glad that you had a pleasant stay at the Hotel Ibis Styles Brussels Centre Stephanie and that the room met your expectations. Thank you for appreciating our team, our high standards, our breakfast and other facilities. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. We are happy that all the facilities were to your satisfaction.<br> We look forward to welcoming you back. <br>Best wishes,<br> Sophie Laruelle, Front office Manager

Begench Business - 02/02/2019 AccorHotels certified review
« Good and simple! »

I like to stay in this hotel...

Alan Business - 01/02/2019 AccorHotels certified review
« great »

nice welcoming. clean bedroom. good breakfast

Nick85oss Couples - 30/01/2019 AccorHotels certified review
« Non-existent cleanliness »

We stayed at the hotel 4 nights.On arrival we changed three rooms and all of them were dirty.The sheets had hairs.Τhe bathroom was in a miserable condition.The a/c does not work.We made many complaints.Τhe answer from the reception was that if we wanted we could leave.We have pictures of all of them for proof.The worst ibis styles hotel we have ever been.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for leaving us this review of your recent stay.<br> Thank you for your candid feedback. We are sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned team members. However, in this instance we feel the following information may help clarify our position with regards to the air conditioning. We did find that it had been working fine, maybe the controls had not been adjusted accordingly. <br>We regret after re accommodating, you were still dissatisfied with your room. However, your feedback gives us the opportunity to be alerted to certain issues<br> Despite this, we hope to be able to welcome you back on a return visit.<br> Sophie Laruelle, Front office Manager

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